Good follow through/follow up. Very responsive to emails/questions.

Had a "check engine" light show up at the worst time, right before a busy work week. Took the car in on short notice, and service adviser Mike Voiles went above and beyond, getting me a nice loaner car to drive. They got my car fixed up and back to me with good communication along the way. Overall, an excellent experience.

The service department is outstanding!!! Very prompt and courteous. Always fix the car right!!

My experience with Nick Kolpacoff was exceptional! Nick found the perfect vehicle for me to meet the growing needs of my family, and suite my style and personality best! He is a top-notch salesperson, down to earth and relatable, focused on ensuring my needs were met. The entire dealership functions so well as a team and it is clear that staff supports one another to ensure swift and smooth customer transactions. Nick is a family guy, who made me feel comfortable from the moment I walked in. He far surpassed my expectations and I have already referred several friends who love my car to come and enjoy the sales experience at BMW of Encinitas. Nick made my dreams come true and I am happy BMW owner! Thank you!

My experience was all positive, timely service and completed in the time they told me.

Excellent service and follow up on this dealer. The only thing that definitely needs improvement is that there is not an indoor area where customers can enjoy a cup of coffee or to work while waiting for their service representative or their car/shuttle. To sit outside in Summer is not fun while waiting for shuttle, as the dealer does not seem to have enough loaner cars. Audi's dealers are much better in this regard in terms of "full service", considering the price that you pay for an Audi and a BMW are very similar......

I had a good experience at this dealership, they kept me updated on the progress of my 7 and returned my car to as promised.

I can't say enough about my experience with the BMW of Encinitas Team. From the moment I walked on to the lot I felt comfortable and at ease, which is so important when buying a car. I went in knowing I wanted something sporty yet still practical for a family. With my budget in mind they put in multiple cars ensuring that I got to experience all options before committing. I came in thinking I wanted one thing but left with something entirely different that was way better for my lifestyle. BMW of Encinitas has some of the sexiest cars out there and they want nothing more then for you to be happy and feel good about your purchase. From buying my old car from me to getting me in a new one my experience could not have been better.

Sales person was very nice. But I purchased a new X4M Competition and it was a poor purchase experience. The issues: they completed the contract with the wrong interest rate so I had to come back to the dealership to do new paperwork. They lost the second key and had to order a new one which required me to come back to the dealership to have it programmed and finally the car was delivered very dirty. I had to clean the windows a number of times to see out if them. The people seemed very friendly but it really wasn’t a great experience. Hopefully the service department in the future will be better. I don’t like judging a business based on one or two experiences but this post is a result of the dealer sending me an email asking me to.

Varlin was very easy to work with. We agreed on a very fair lease on a BMW 3-Series. He even got it tinted for me within a day of leasing it and Varlin, himself drove down to swap cars with me since they gave me a loaner. It was the easiest transaction at a dealership in years for me.

Xcellent place like going there very nice to me transportation to and from

The service adviser is very knowledgeable about the recall items and patiently explain everything to us. And also try to find us a loaner car similar to our X5 so we can still have car seats and all the kid stuff in the car to enjoy our weekend.

I recently purchased a Certified 2019 BMW 330i from BMW Encinitas, sight unseen! This was a little unusual, as I live in another state. I can say it was truly a great experience. The staff was courteous, friendly and experienced. My phone calls and e-mails were promptly handled. I would purchase another vehicle from them without hesitation. My wife loves here new car!

Friendly and professional staff. We have been customers for more than 10 years and have been very satisfied with our service.

Mike Voiles is great! He got what it takes to deliver an amazing customer service,! My car was fixed and washed in a timely manner and everyone was so nice and courteous! Strongly recommended BMW of Encinitas!

I’ve been in a lot of dealerships over the years and this is by far the busiest dealership I have ever been in. But even as busy as they were I had somebody helping me right away. I had been looking at a car for a week or so and had made the decision to buy it. It was a beautiful almost new BMWX1 .I really love the car. I’ve had Porsches, Mercedes Benz, Range Rovers and Toyotas. Because of work I have been driving primarily Toyota trucks most of the time. Having just retired, this is a great sporty car then I can still carry people and cargo in the back. It is always a longer experience than you imagine but they did a great job of getting me out of there as quickly as they could. I would Recommend the dealership to anyone who is considering buying a BMW

Davin and Adham are the absolute best! I reached out to 6 other BMW dealeships and none of them gave me what i wanted. With Davin and Adham i sealed the deal in about 10 minutes with the best price compared to others. They had everything ready for me to sign when i got there for speedy process. My experience with them have been simply amazing. This is the 2nd BMW that i got from them and I will never go anywhere else to get anything BMW. Thank you very much for your service! I appreciate everything that you guys do.

I contacted them about a car advertised for sale and made an appointment for the next day. I took time out of a busy work day to drive up there, and when I arrived the car wasn’t there. They said it had been pulled from the inventory but they’d find me a better one. I don’t know if this was an honest mistake or the classic bait and switch, but I will never do business here again. At the very least I should have been contacted when the car was taken out of inventory.

My wife and I traveled from Colorado to San Diego, CA in August, 2019 while on vacation. We took our 745Li to BMW of Encinitas because of a transmission default service code that was affecting our car's performance. We were told that we had to pay the $175. diagnosis fee to find out what the problem was. We had excellent service, dropping off and picking up our car, but they recommended brakes and nothing else major. On our way back to Colorado, the transmission code continued to affect the performance of our car. We had a stressful ride home. We took our car directly to BMW of Colorado Springs, CO upon return. They found that the transmission was empty of fluid, and we had to buy a new transmission pan, cost of $900. plus another diagnosis fee and labor. I requested a refund from BMW of Encinitas for the diagnosis fee charge, and was told by my service adviser Brian that it was my fault that the ticket / service order to the mechanic did not state for them to check the transmission and they refused to return my money. I did not mind paying the service fee, but I do mind being taken advantage of... and do not think it was fair. We would not recommend this dealership for being reliable. Because of their negligence, our family could have gotten stuck in the desert on our way home. The mechanic in Colorado were amazed that we made it back home.

This is my 2nd purchase from the BMW of Encinitas team and I can't say enough about the quality of the overall purchasing experience.

Booked an appointment online for the next morning. Arrived and was immediately met by Keith Sherman. When I told him I planned to take the Coaster to work, he immediately ordered me a Lyft driver so I could catch the next Coaster train. He called me in the early afternoon, letting me know the issue was covered by warranty, and that my car was ready. He offered to have someone come get me when I returned on the Coaster. Easy, like it should be.

Art Alvarez our Service Adviser is an absolute professional. We have had five BMWs serviced there over the past three years and each time the entire team performed perfectly with complete service and timely completion.

It was a great experience doing business with AutoNation. Danesh Ghiasi who helped me with my purchase was so knowledgeable and helpful. I wish him good luck and definitely will be back for my next car.

Byron Furrow @ BMW was my service tech & he did an incredible job. All my issues were addressed & handled. I really appreciate him calling me with updates. He is professional, courteous & friendly. I will always request Byron whenever I bring my car in to be serviced. 👍

Nicole was fantastic. Professional, courteous, and easy to work with!

Amazing experience. I was able to get a last minute appointment. Very fast and reliable service. The service advisor was very helpful and understanding in comparison to the ones from BMW of Escondido. I will definitely choose Encinitas for any need. My service advisor was Byron F. The only feedback I would have is that the Service Office is very cluttered and your side by side other customers and have no personal space; feels awkward. It needs a rebuild.

Mike was our service writer and he was fantastic!! He went above and beyond with making sure all concerns were addressed while making sure we had an amazing loaner car to use. Encinitas BMW is top notch!!! Highly recommend!!!!!!!

This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue. 6/24 when I received a notice from the DMV. I was again reassured by Esan this was taken care of. Then last week I start getting phone calls from a DEBT COLLECTOR. Telling me I owe over $1100 to BMW financial. I am livid, I have never experienced such incompetence from a "premium brand" like this. 8/19 I get a call from the GM Darrin telling me he's going to pay BMW financial for the miles over, acts like he's doing me a huge favor by fixing a problem that never should've happened. As if my contract is contingent on taking down truthful negative reviews about his dealership. I will never do business here again. Buyer beware! If for some dumb reason u decide to get your car here make sure u have everything in writing like I did. Cue the generic dealer response, hey I already talked to Darrin and he hasn't fixed it, thanks!

I was amazed how quickly they accommodated me in their schedule.

Setting an appointment: Courtesy and process was seamless and informative. Shortly followed up with a reminder email. The Service guys, our family has worked with almost all of you! Fast & efficient with helpful conversation, concise paperwork and ultimately my vehicle, serviced and washed! I’ve owned many BMW’s over the past 15 years. This is the type of service and quality I expect! Thank you for meeting those expectations.

Excellent body work and the repair was completed when promised . Cheri was great to work with.

I've been to many dealerships in California. I can say that they are above the rest. I was blessed to meet Jeremy Shadburn. He made the car buying process very easy. As a female you want to know that they aren't going to take advantage of you. There whole staff was very nice and curtious. They offered us beverages. Most importantly they communicated very clearly and quickly. If you're in the market for a vehicle, and would LOVE to skip the hassles go see Jeremy. You will not be disappointed.

Good selection of cars and reasonable prices

Byron provided excellent customer service, was honest, had great follow through, and was very personable- what more could you ask for in a service department!

Buying a car out of state can be a stressful situation, but I am happy to say I bought my new X5 from BMW Encinitas. Dealers in my hometown still have yet to reach back out and now here we are 3 days after purchase and still no response; probably for the best. The inventory selection far exceeding anything available to me in Arizona another reason I took my search to California. Nicolas our sales person beyond exceeded expectations and communicated every step of the transaction before arriving; even down to sending exact photos, outlining features and options and more. Having just bought a car at another BMW store 6 months prior I had only wished to receive the same level of service that was given by the team at BMW Encinitas. I highly recommend doing business here to anyone looking for a great new or new to them vehicle.

Fantastic service and an amazing selection of new and pre-owned vehicles!

Can’t say enough about this super professional dealership but more importantly, service advisor Arthur Alvarez. This gentleman went above and beyond the his job description to make sure my car was done before my trip July 4th weekend. He was on top of the warranty paperwork and kept me informed every step of the way. He was knowledgeable about everything and his professionalism was unmatched. The dealership was super nice and attentive to my needs as well as everyone else’s. They fixed what needed to be done and my car runs perfectly with zero problems. I highly recommend this dealership to anyone looking for great service. Go see Art Alvarez for all your car service needs, you will not be disappointed! Thanks Art and BMW Encinitas. You gained a customer for life!

This is a continuation of Blake Neel's post below, as the General Manager was not able to assist us. The GM told us that the original online price of 8,991 for the Ford Focus was the "wholesale auction price." After containing my laughter that he thinks a 2014 Focus with 67k miles would auction at 3 grand more than the actual kbb trade in value for the car, or that he has the audacity to try to sell that BS to customers, he told me they spent 2,500 to make it one of the cleanest focus' on the market. If that was the case why wouldn't they just auction the car at 9 grand? There's no profit to be made at 11,700 if they can auction it for 9. I cant believe anyone would buy these lines from this general manager. These are the type of people that give bad reps to used car sales. The GM agreed that having the wrong price posted was a bad car buying experience, but he wasn't willing to do anything to rectify the issue. Dear Owner: Coming from someone who is a District Sales Manager do yourself and your business a favor and find a new GM. This guy may make a profit for you, but he runs a shady business. Dear potential future customers: DO YOURSELF A FAVOR AND BUY SOMEWHERE ELSE!

Can’t say enough about this super professional dealership but more importantly, service advisor Arthur Alvarez. This gentleman went above and beyond the his job description to make sure my car was done before my trip July 4th weekend. He was on top of the warranty paperwork and kept me informed every step of the way. He was knowledgeable about everything and his professionalism was unmatched. The dealership was super nice and attentive to my needs as well as everyone else’s. They fixed what needed to be done and my car runs perfectly with zero problems. I highly recommend this dealership to anyone looking for great service. Go see Art Alvarez for all your car service needs, you will not be disappointed! Thanks Art and BMW Encinitas. You gained a customer for life!

This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue, the last was 6/24 when I received a notice from the DMV. I was again reassured by Esan this was taken care of. Then last week I start getting phone calls from a DEBT COLLECTOR. Telling me I owe over $1100 to BMW financial. I am livid, I have never experienced such incompetence from a "premium brand" like this. 8/19 I get a call from Darrin telling me he's going to pay BMW financial for the miles over, acts like he's doing me a huge favor by fixing a problem that never should've happened. As if my contract is contingent on taking down truthful negative reviews about his dealership. Today I get ANOTHER call from a debt collector. I will never do business here again. I've now contacted an attorney regarding this issue, thankfully (unlike others reviewing here) I and my husband kept the texts from Esan saying he was going to take care of the old miles. [non-permissible content removed]! Buyer beware!

The guys I worked with were all really nice guys, but communication was spotty at best. I purchased the vehicle out of state, which is a challenge in itself. They made me feel very comfortable in the process, but once the cash was in and the financing closed, things really went down hill quickly. They had the car shipped to me, but they forgot to include the temporary license plate. Additionally, the deal has been closed for 10 days, and they still haven't sent me my paperwork. Overall, I have no tags, and no way to prove that I actually own the vehicle - big problem. The other big problem is that this was a certified pre-owned vehicle, and when the car was delivered the check engine light was on, and the car shakes like crazy when it's in drive and idling. Additionally, both keys provided for the vehicle are low on battery, and according to the dash every time you enter the car, they need to be replaced. I've reached out over 10 times since the vehicle was delivered via email and phone to the salesman, finance guy, and both sales and finance managers, and no one will return my phone call or emails. It's very frustrating, and will likely result in me returning the vehicle as opposed to having them return my call and making what I imagine will be some really simple fixes. Seems really silly to check out at this point, especially when all can be fixed by simply returning a phone call.

After 14k miles and 18 months the rear brake pads needed replacement - a very abnormal maintenance issue - due to inner pads wearing out 3x faster than outer pads (3.7mm remaining vs. 10mm). Front brake pads are supposed to need replacement much faster than rear, yet they had at least 24k miles left. After spending many hours at dealer and on the phone, neither dealer nor BMW could explain why, or accepted responsibility for faulty rear brake pads. My guess: they put cheap pads on the car because I didn't purchase their maintenance warranty for a new car that would be returned in 2 year (20k miles). BMW decided not covering a $250 job would be worth loosing a customer who would be in the market for a $50k BMW, so after 3 BMWs over 15 years this WILL BE MY LAST BMW, time to switch brands.

What a horrible experience. We were treated like we were on a backyard used car lot. Sleezy sales tactics with the sales manger “Rob” who acted like the worst cliche of a slimy car salesman you can image. The best part of the experience is that they have lost 3 past customers over the treatment of my daughter. There was a great outcome. We went to BMW of San Diego on Kerny Mesa where we were treated amazingly. From the great Salesman “Duman” who found the perfect car to my daughter, the estimated “Jason” who saved us Thousands of Dollars and Josh the sales manager that made everything work. What a difference what an amazing team.

Great service and prices

By far the best BMW dealer and service in greater San Diego. Been a customer at this location for over 12 years.

I had the BEST experience ever! amazing customer service, Varlin Jallo did great on helping me out, even though my credit wasn’t that great. I also thank the Finance depart because they also went above and beyond to help me out and saved me some money! We love that! I love BMW and I love MY BMW even more! Thank you guys for all your help!

Wow! BMW Encinitas deserves 5 stars for Varlin J. and Tony N.! These two worked as a team to find my dream car. I was trying to return my Mercedes after months of contemplating if I should return it early... Tony worked out all the kinks while Varlin kept on a search for a vehicle he knew I would love. In the end I got the perfect color combo on my new X5 and I hope to be a BMW customer forever. The General sales manager was also great and the gentleman in finance couldn’t have created a smoother experience. Tony had the car all set and ready to go when I picked it up and took the time to go over all the extra options it has. Grateful to BMW Encinitas for hiring great people like Tony and Varlin! Thank you!

Joey Cruz was my service advisor and met me promptly at 7am. Service was completed in time expected and all was explained to me. Great job! Thank you!

Found a nice used vehicle my girlfriend and I liked online priced at $8,991. We go through the trouble of contacting Capitol One to get pre-approved for the vehicle, we get pre-approved. We sign a document to have the car held for 72 hrs with the $8,991 price point. Then we receive a phone call from the dealership that the online price was “incorrect” and that the actual price is “$11,500.” This is extremely unfortunate and it feels like since they knew it was going to be a guaranteed sale, they wanted to see if they could mark the price up.

The Service Center Manager Matt is as bad as it gets when it comes to serving loyal BMW Customers.

While they did my annual service within the timeframe promised, they forgot to reset the service light. So now I have to go back for them to do what should have been done. I guess they are not familiar with BMWs needing the service indicator being reset. What a waste of time!!

Art Alvarez was exceptional with customer service, I could not have asked for better effort.

This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue, the last was 6/24 when I received a notice from the DMV. I was again assured by Esan this was taken care of. Then last week I start getting phone calls from a DEBT COLLECTOR. Telling me I owe over $1000 to BMW financial. I am livid, this has ruined my day. I have never experienced such incompetence from a "premium brand" like this. I HIGHLY recommend going to ANY BMW dealership except this one! I will never do business here again.

This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue, the last was 6/24 when I received a notice from the DMV. I was again assured by Esan this was taken care of. Then last week I start getting phone calls from a DEBT COLLECTOR. Telling me I owe over $1000 to BMW financial. I am livid, this has ruined my day. I have never experienced such incompetence from a "premium brand" like this. I HIGHLY recommend going to ANY BMW dealership except this one! I will never do business here again.

They sold me a BMW 320i that needed a $130 oil change as soon as I took it off the lot. I'll be going to BMW of SD next time !

Nicolas was amazing worked hard and found our car, service was excellent friendly place, super knowledgeable and we are very happy!!! 👍

BMW of Encinitas is fantastic. We've been buying cars from this great dealership since my 540i around 1999 or 2000. Since then, we've purchased at least 6 or 7 additional BMW's for our own use and probably another dozen on behalf of clients. Pricing, service and follow-up are all fantastic here. Feel free to reach out to me at our winery in downtown Oceanside if I can make you feel more comfortable about purchasing or leasing from BMW Encinitas.

BMW Encinitas is the definition of a five-star dealership. I'll keep my story short. I wanted a specific car, and saw through BMW USA's new car inventory that only one of those cars remained in the state of California. Lucky for me, the car was at BMW Encinitas. I cold called the dealer and reached Juan Duff (an absolute gem of a human being). Within 24 hours, we agreed on a deal for the car and made plans for me to pick it up that weekend. Delivery was smooth, quick, and extremely pleasant, from meeting Juan and seeing the car in person, to chatting with Steve (the Sales Manager), to going through finance. I love my car. I love the deal I got on it. I love that this dealership appreciates car enthusiasts and knowledgeable buyers. I truly can't imagine owning anything other than a BMW with a dealership like BMW Encinitas in existence.

BMW of Encinitas is fantastic. We've been buying cars from this great dealership since my 540i around 1999 or 2000. Since then, we've purchased at least 6 or 7 additional BMW's for our own use and probably another dozen on behalf of clients. Pricing, service and follow-up are all fantastic here. Feel free to reach out to me at our winery in downtown Oceanside if I can make you feel more comfortable about purchasing or leasing from BMW Encinitas.

Bodywork on my 2018 440 GC was excellent. Gerard, the person who helped me was professional and kept me informed throughout the process. Great service!

Varlin made our car buying experience seamless. Very friendly and professional, will definitely be going back for my next car.

Great experience. Darren in the service department was very helpful in determining the issues with my car right away and ensuring it was handled in a timely manner. He checked in on me several times while I was waiting to explain the process to me and what to expect next. Thumbs up!

Fast intake and good service. Top notch!

I recently acquired a very clean 2008 BMW 335i. The car was on a safety recall list. I called Encinitas BMW, they had the parts and set me up with an appointment to do the work. I was ushered into a clean efficient office, the paperwork took a minute, I was asked if I wanted a car wash at the conclusion of the work. Very nice! Everything about the service and the dealership was top notch, including their parts department where I purchased a set of new floor mats. I am very satisfied with my experience at this dealership.

Bye BMW, I have moved on to Audi after years of owning BMWs. Took our X5 in for a recall to BMW of Encinitas and were told that we need 5 items serviced totalling over $5000. Started shopping new BMWs but decided to take our X5 home before doing the service. Upon picking up the X5, the service rep called back and twice said, "No they don't want the upsell" to the person on the other end of the phone. BMW Encinitas told us that their service department is the revenue generator for the dealership. Now we know why. Left and bought a great Audi. Too bad a dealership has ruined my BMW experience.

Great experience and work

Great overall experience. Varlin, our sales rep. and Darren, the General Manager were excellent to deal with. Both were transparent and made the sales process a very pleasant one. Darren even helped us get things corrected, the day after I took delivery of my M4, to make our deal the one which was promised to us following some misunderstanding between other staff members who were filling in for Varlin since we arrived late in the evening from about 4 hours away to take delivery of my car. Varlin and Darren are a true representation of transparency and great customer service and more than made up for the clear misunderstanding the night I took delivery of my vehicle. This is likely number 10 or so of BMW's which my family has leased in the past 10 or so years; this was my first experience with BMW Encinitas and as long as they have people like Varlin and Darren there, I will definitely be shopping my next BMW from them again.

After staying in contact with Benjamin Regis at this dealership for nearly 6 months, the perfect car came along and they gave me an incredible deal with no strings attached. It’s the second car I’ve purchased from this dealer and can honestly say they have never tried to scam or renegotiate the deal after the expectations are set. It was quick painless and exactly the deal I was looking for. Thank you again.

Great, professional service, I’ve been servicing my BMWs there for years & I wouldn’t trust any other place with my vehicle. Service manager Tim Lewis has always taken a great care of me & service consultant Miguel Rivera did a great job as well. Thanks again.

Trying to buy a car from them currently as an out of town buyer and so far, not super impressed with their desire to earn my business. Would love to do business with them, but maybe since we're just not in the market for a brand new Beamer, the commission just isn't worth their time and effort. I wonder how that's working for them? At this point, I'm ready to take my business elsewhere.

I had two odd noises come up in the 2016 435i that I just purchased, both intermittent. The 2nd came up after the first one was diagnosed right the first time and repaired under warranty. The next one was a real mystery, but the tech figured it out as we came back from the test drive. It turns out I had a dime stuck in the A/C vent under my seat. I'm very happy with the the customer service and the quality mechanics at BMW of Encinitas.

I made appt for a recall in which I had received a letter stating that a resolution was found and repair could be made. No one bothered to inform me that the part is still not available so I woke up early on my day off to drive 40 min to just turn around and head back home. Communication should be key.

After getting into a fender bender, I brought my car to BMW for repairs. Jeremy Shadburn, who was the person who helped me when I purchased the car, referred me to Andrew Jones in the body shop. Andrew was extremely helpful in all aspects of the repair. He maintained communication every step of the way and was very informative. In what was an unsettling situation, these guys made the experience much less stressful than it could have been. I definitely reccomend both guys for your BMW needs.

FANTASTIC SERVICE Brought my 230xi in for service after it sustained minor damage in a hit and run incident. Cheri was awesome. Her expertise and professionalism was amazing. I will definitely continue to have my car serviced here at BMW of Vista

The reason for 4 stars instead of 5 is that I can't separate my review of the service department from the sales department. I always have a great experience with service, and I give that team 5 stars. The sales team, however, is more like a 2 star group. I've had a few different experiences with sales over the years, and I have been unimpressed every time. Most recently (this year) I ended up driving to Orange County to purchase a CPO X5 because the pricing was better and the salesperson actually took the time to be professional and follow up consistently. The only time the Encinitas crew communicated with me was when I reached out to them. It's as if they believe the sale should just fall in their laps or it's too hard.

Very good service in sales department.

Service Rep Mike sets the standard for excellence regarding customer service and quality maintenance!

My technician was very professional and friendly. My car service was completed in a timely manner. I will definitely return to this dealership for any future vehicle needs.

Your sales staff were very good. They were knowledgeable and did not make me feel pressured. However, I had to wait over 1.5 hours to meet with your finance team and complete the paperwork. I was told that there were 5 other deals in front of me.

Wow! Such a pleasant, easy visit thanks to Miguel in Service! I no longer dread having my car serviced. THANK YOU!

Very good customer service. Adham at the Encinitas BMW has been very helpful in getting through our deal and also very helpful in the whole process. Overall very satisfied with the purchase of the vehicle and thanks to everyone at BMW Encinitas for making this very smooth and fast.

Hey Bmw of Encinitas I don’t recommend going here People disappear and leave you at the desk. Waiting for numbers then give Not accurate number.

Excellent Service!

It's pretty simple. Call to make an appointment, they email you a confirmation and you just show up. The service desk writers are there to greet you. They make sure you understand what's being done and the cost. They ask if you need to get anything out of your car and then get you out the door in a BMW courtesy car.

My service advisor Darren Mauch made this appointment, easy, efficient and pleasant. He facilitated everything I needed with ease and that's what made this appointment awesome. Thanks again Darren!

Need a Beamer, go see Nick, best decision you'll make!

Quick, easy, provided me a ride as well during service. Great service!

The WORST car buying experience EVER!!

I flew from Chicago to purchase an M4 GTS. Davin was super helpful. The entire transaction was very smooth.

Excellent service by my salesman Carter Young. No pressure, very knowledgable. Paperwork was explained in detail.

I just bought my first BMW from Encinitas and had an amazing experience. Ardy was so great, and got everything done very quick and easy for me!! Will definitely work with him again

Always a pleasure to work with the staff at BMW Encinitas! I am in love with my new 4 series! I highly recommend BMW Encinitas if you are in the market for a new or used BMW!

This is the second time I have had body work done at BMW of Encinitas. Once on my BMW the other on my Mercedes. Excellent work on both.

Great efficient service by the entire dept. Nicole did a great job getting my car back to tip top shape. Very professional polite and upbeat made my experience excellent

This is the second time I have had body work done at BMW of Encinitas. Once on my BMW the other on my Mercedes. Excellent work on both.

Just finished the sale of my car at this dealership using AutoNation. BMW Encinitas had great friendly service, a convenient evening appointment, and I got the price I wanted. The whole process took about an hour (as had been promised). We left with a check for the offer amount, and that was it! Robert Bartolo and Sarah were awesome to work with.

Jeremy was great and I really appreciated the firm pricing.

Nicole was my advisor and was very knowledgeable and helpful.

I came in this past Sunday, after going to multiple dealerships and not finding the right car or the right person who could help me. I'm very happy to say that it was all worth it, because it brought me to the BMW of Encinitas dealership and to Nick Kolpacoff. Nick was a pleasure to work with and I highly recommend him to anyone looking for a new BMW!! When Nick helped me find the right car, Jordan Fisher - the finance manager helped me get the deal I wanted and explained to me all my options. Jordan was very helpful and made me feel comfortable with all the material he was providing. Thank you again Nick and Jordan for the 5 Star customer service!! These are the guys to go to!!

Great customer service! These people know how to treat customers right. Always working to get you the best deal possible also. I'll be using them again for my next purchase.

The customer service here sucks!! you purchase a car and the sales person who sold you the vehicle doesn't bother to contact you to see how things are...I had to jump through hoops to get BMW genuis appointment..if you walk into the parts department no one wants to help you. all and all my experience was crap!!

Victor was awesome. I got a great deal. Very happy. The prices here are good. Ask for victor. No sales hype just there to help you out.

By far the worst experience of any car dealership I’ve ever been to. The inventory is not all that great, the sales staff really pressure you to buy on the spot, and they follow up with you even if you told them that you bought your vehicle rrom another dealer. The service department is full of scam artists that are out to get your money. They are a pain to deal with and they charge you for every little thing and try to up-sell you on stuff you don’t need. I took my car in to have a recall done and they charged me for it. Please please please if you are in the market for a BMW, do not buy from them. You’re better off taking your sales to any other BMW dealer in San Diego/ Orange County. If you need your vehicle serviced, please please please take it to another dealer or a local mechanic’s shop instead.

The car buying service. Much, much better than BMW of Vista.

Normally not a fan of the car buying experience however, BMW of Encinitas and specifically John Beck has made me feel otherwise. John and everyone at the dealership made the process easy and gave me a great deal. I live in Orange County about a mile away from Crevier BMW however I chose to purchase here and will likely do so again once my lease is up.

Salesman Carter Young was polite, patient and helpful. We wanted a car that was not at the dealership, and he was very accommodating in setting up the pickup and delivery. In fact my wife and I went to lunch while he was facilitating the transaction, and he texted us to let us know when he was 5 minutes away from the dealership. Very professional transaction. The experience took longer than I was expecting, but Carter kept us informed. I would buy another car from him without hesitation. Thank you, we live our new car!

I went to the dealership to simply look at a car, not prepared with paperwork and everything to purchase. I had done all of my research online and was pretty sure what car I wanted I just needed to see it in person. When we got there, there was the perfect car and we decided to pull the trigger! Our sales person Karen 😴 I went to the dealership to simply look at a car, not prepared with paperwork and everything to purchase. I had done all of my research online and was pretty sure what car I wanted I just needed to see it in person. When we got there, we saw the perfect car and we decided to pull the trigger! My sales person Karen was so mellow and easy-going it was awesome! This is the first car I’ve ever purchased on my own, so they were great with me. I am building credit, so obtaining a loan was a little challenging, but they helped me find a good option and include extended warranty.

Overall very professional and courteous. Friendly representative and service quick

Way better experience than BMW of Vista. The salesman Adam was super nice and extremely helpful

ZERO STARS 👎🏼 The only positive experience I’ve ever had at BMW Encinitas is with Nicole in the service dept. Other than that, they won’t return calls, are full of empty promises, even when I walked into the dealership to try and resolve an issue they were beyond disappointing. I’ve owned BMW’s for 15 years, the lack of respect and integrity from this dealership ultimately lost my loyalty with the brand. No more BMW’s for me 👎🏼👎🏼👎🏼👎🏼👎🏼

Internet buyers beware! Bought a car online and paid a hefty fee to have them ship it to us. They were unable to deliver in a reasonable time, so I flew down (airfare at my own expense) to physically pick up the car and drive it home. It's been six months, and despite many calls and emails, we continue to get the run-around on refunding our shipping fee. Do not buy from Jeff Partridge or BMW Encinitas!

Dishonest crooks! Beware! Avoid Jeff Partridge! Bought a car online and paid a hefty fee to have them ship it to us. They were unable to deliver in a reasonable time, so I flew down (airfare at my own expense) to physically pick up the car and drive it home. It's been six months, and despite many calls and emails, we continue to get the run-around on refunding our shipping fee. Do not buy from BMW Encinitas!

Our sales representative was amazing! Miss Morgan Gerkin was very helpful and answered every question I had. Rafael and her made us feel very comfortable and were very helpful! We appreciated their honesty and they did not try to sell us anything that we did not want or need. This is our third car purchased from BMW Encinitas!! We totally recommend it!! 😊

Very positive with BMW of Encinitas. Purchased a used 2018 X5. It was in excellent condition and any additional requests that were made were met. Andrew was our salesperson, and he was instrumental in making this happen.

Body shop guys were excellent to deal with when I went in to have some scratches repaired. Will definitely go back to this dealership.

My Service advisor, Mike, was above and beyond expectations. I felt very confident that he took the best care of examining every aspect of service available to me. He was courteous and professional and knowledgable.

My first time taking my car to BMW Encinitas Service Department. From start to finish, it was a very positive experience. Art Alvarez, my service advisor, was top shelf - kudos to Art! Everything I needed done was completed as promised. I’ll be back!

I had a great experience when purchasing my car. My only complaint was they got the pay off amount incorrect on my trade in and it ended up taking 3 months to get the amount returned to me. My biggest complaint is the service department and their lack of communication. My first oil change took 3 hours, during the time I sat in the lobby, no one could give me a time frame of when service would be complete. It was a complete waste of my time. I recently took my car in for the 2nd oil change and was told it would be complete today. I have yet to hear from my service advisor and I have not been able to get any answers as to when it will be complete from the service department. The service department never answers the phone. I do not recommend having your service done at this location. Awful!

Bought a BMW M3 from Vincent and Jeremy and have been beyond pleased with the way I was treated. I didn’t buy a $100k car but they made it feel as if I did. I walked into the dealership 30 minutes till close to check out a vehicle I had reserved and Vincent still took as much time as I needed to get a feel for the car. Really went above and beyond with everything. Highly recommend them for any of your BMW needs.

Just bought an M3 from Vincent and Jeremy and am extremely satisfied with how they dealt with me. Was one of the only dealerships in California that had the exact spec car I wanted. I wasn’t purchasing a $100,000 car but felt like I was getting treated as if I was. They are very easy to talk to and not pushy at all. Look forward to buying another from them in the future.

From the beginning to end of the car purchase process, everyone was great. Very east and smooth process. Will recommend friends to this dealership and will continue to purchase BMW's from this dealer.

Best buying experience ever!!!

Trying to call them 3 times at 2 pm but no one answer They lost my business 5 for inventory and selection 2 stars for customer service It’s take time to find someone that works there and can help you! Then I got someone that was very none friendly and had very bad jokes and was very nosy about my health and personal problems He didn’t listen to what I asked and what car I was looking for He toke me to the one ( M) he thought will “look cool on you to to get girls “ I told him I’m married so he showed me finally what I was looking at The second time I came the salesman was better but by the time he understood what I was looking at it was time for me to leave 85 minutes later I got my 1of3 BMW someplace else.... I told him I’m looking for 3 bmw He care less

Promised gift for coming in for recall. NO GIFT offered or given! Parts no available for second time and had to be ordered.

My service advisor, Joey, made my experience very easy and convenient. My X3 was ready and waiting for me when I got to the dealership so that I could make an appointment that I had. I will always recommend BMW of Encinitas for service.

Good experience w service department!

Miguel at BMW of Encinitas is beyond awesome! After taking in my 2012 BMW 750Li with 74k original miles to perform 4 recalls, they found my entire engine needed to be replaced due to timing chain malfunction/failure! Long story short , along with a whole new engine (shipped from Germany after almost 2 months) they replaced the water pumps, fuel pumps and so many more emission and smog related computer components worth around $37,000.00 under BMW recalls for free and now I'm driving a perfectly ultimate machine that is like brand new one, literally! Thank you, BMW , Thank you BMW Of Encinitas & Thank you Miguel and all Technicians and staff for your awesome job and 2 months of Free Rental Car as well! Couldn't ask for more help and care! Very much appreciated! Reza Badei, owner and operator @ RGM Auto Sales

Post the contact info for their staff on their website like every other BMW dealer in San Diego.

I purchased my 2011 M3 Convertible from this dealership in 2011 and have received great service from them since! I was recently invited to a free inspection and fix of any outstanding recalls, not only was my car ready quicker than expected but it also came back washed, all while delicious tacos were being served!

Even tho my BMW 530i is 16 years old, I got a call from BMW Encinitas to bring it in to check the airbag, for free! They even washed the car for me. Keith was my advisor, great service. No pressure to buy anything or get anything else done. Very efficient operation and respectful to their customers.

Everyone was GREAT

Rafael, Justin and Ryan were very professional. We were out of state buyers and Rafael was very helpful in helping us buy car. I would recommend Encinitas team BMW!

Nice area plenty of parking on lot nice cars of course

I've been coming here since I purchased my car 5 years ago. Always great service and friendly staff.

Wife and nephew went to test drive 430i convertible and this is their report : ”Odd lot layout, walked around lot forever without being approached, texted the guy (who reached out to me in the morning) before I got to the lot and when we arrived at the lot and no response, went in to the “showroom” and asked for my contact, he eventually came and eventually unlocked a car for us to check and then disappeared, was supposedly getting keys to 2nd car to unlock but never returned, we ended up just leaving...Went up to Carlsbad and checked out Lexus, Audi, Jaguar, Land Rover, and Mercedes where they were more helpful and engaged. Two secondary test drives scheduled”

This is a little complicated. This is more about BMW Encinitas partners, and less about BMW Encinitas. My step-daughter bought a car from them recently. As part of the process, I wrote the down payment check ($17,000) and co-signed for the loan. BMW Encinitas uses a 3rd party to guarantee checks. As part of the process, the check is scanned and sent to the 3rd party. Something went wrong with the scan, and my bank rejected it because the scan didn't capture the signature line. My wife and I started to receive communications from the 3rd party (which we learned later is a quasi-collection agency) demanding we wire funds to their account, which of course we didn't do, as we had no idea who the company was and why they were calling. The person in contact with us, "Mike", came across as rude, belligerent, accusatory, hostile, combative, demanding and unprofessional. We complained to BMW, who said they would take care of it. They didn't. I had to take a half day off from work, got to the dealership, talk to their finance department and their 3rd party, to try and work out a resolution. The resolution? I had to go get a cashier's check for BMW Encinitas and their 3rd party said they were releasing the claim. Then I got a collections notice from another collections agency about paying the $17,000 PLUS fees, for the issues BMW Encinitas assured me was resolved. This was the second BMW in 2 years, and the third in total, I bought from BMW Encinitas. I think I'll use another avenue next time in the event I want to purchase another BMW.

The process takes forever!

My car was repaired at BMW Encinitas Collision. Very easy communication through the entire process. Gerald was the person I worked with from the estimate to when I picked up the car. He responded to all of my emails quickly and dealt with the insurance company as well. He even contacted Enterprise to have them pick up my rental car.

In the past, I have been underwhelmed by the service at BMW Encinitas. Let me just say that all that has changed! The service and care for my precious, rare Z-8 was awesome. Thank you!

Excellent service. Joey with repair and service was attentive and caring. He followed up with all requests and issues diligently. Talked with a lease portfolio manager Rafael Palafox-he gave great suggestions for our new lease with BMW. We have been with BMW for 15 years-and will continue with great service like this. The GM from the Encinitas BMW location dropped in to say hello and asked if I needed anything else. Darrin Fetterolf was very polite and professional-a great leader of a very well rounded team!

Had an amazing sales experience with BMW of Vista and Craig. We never felt obligated or pressured. We also felt that Craig was as transparent as possible with any information we requested. Would definitely do business with them in the future.

Great service! Friendly, knowledgeable, and helpful!! They really know what they are doing!!

Made an online appointment over the weekend thinking I should be able to get a loaner, but I didn’t. They said I should have made my appointment over the phone. But they still got me a lyft ride back and forth. Service was quick and they washed my car and vacuumed it. My only complain is that changing the brake fluid is way more expensive compared to non BMW places. I asked if they had a discount they could offer me, they said they didn’t. I don’t think it makes sense to pay over $210 for brake fluid. Labor alone was over $150. I think I will go somewhere else next time to change oil and other small stuff.

I would not recommend doing business with this establishment. My lease experience has been poor. Salesmen misrepresented terms to me. Car has issues too - both ith sensors and infotainment. My family no longer intends to use this dealership.

Positive experience! Everyone I encountered there was helpful.

Kind and friendly staff. Process is slow and inflexible but overall ok.

BMW Encinitas is the place to be! It was the first the car purchase on my own and the whole team made it such an easy process!! I would especially like to thank Ehsan for all the help and amazing knowledge on the car!

This week MY Service Department at the store where I purchased my X1 in 2016 was magnificent! I had a recurring electrical problem on the dash after an initial std. service and inspection. Required a couple of loaner cars, separate days, offered by them (as I come in from N. Vista). The problem was complex and required involved troubleshooting. The customer service provided by the Service Dept. is a 10+. My Service Rep was Byron Furrow- a nice man who seemed genuinely concerned about my experience. He was able to have my beautiful X1 detailed, in and out as a complimentary gesture. It was the best I have seen my car since it was on the lot. The manager even gave it a thorough additional test to verify the fix. He observed a diff problem developing and had THAT fixed as well. Neither of these guys had to do what they did but I surely appreciated it. Byron is a star player with your organization. I tell all looking for a new car or dealership about Encinitas BMW.

Started fine but we agreed on their no haggle price and with a couple of additional terms to close the deal with me, showed up for signing and they couldn't deliver what was promised. That was pretty unprofessional. Seemed like they almost did that on purpose, not revealing it until we were further down the process.

Their body shop is the worst. One of the employees hit my car in a parking lot, and he first denied. Although they repaired the damage and paid for the rental car, I had to wait for a week to get my car back, and needed to pay $200 for the car protection for the rental car. They didn't call me when the car was ready, and they were not apologetic. It was one of the worst experience I've ever had.

I had my BMW X5 50,000 mile service, ball joint repair, tire change, and wheel alignment done at Encinitas this week. We really had a great experience with the entire service team especially Joey Cruz, the service advisor. They replaced the ball joint with the 50000-mile service without any additional cost. The tire change and wheel alignment charges were reasonable and competitive.

Purchased a 2013 BMW 531i. First I'll say the sales person, Benjamin Regis was outstanding. Very prompt in our correspondence and it his review of many of the vehicle features was impressive. He obviously did his homework. Ben was 5 stars. Then after deciding to purchase the vehicle and turned over to another team, is when things went downhill. Everyone was courteous but way way too slow. I came in at lunch to purchase the vehicle and decided about 2pm. Came back about 4pm and didn't get out of there until after 7pm and this was on a Wed. Of course this other team, Finance?, put the sell job on for extended warranty which is expected but they could have provided the docs for my review as I was waiting since 4pm. A generous 3 stars

My experience was very good, until my service associate recommended I speak with the Service & Parts Director at BMW Encinitas named Matt. I had a question regarding the plastic timing chain guide that failed, causing my 2013 X1's engine to fail at 84,000 miles. I asked if it was possible to the timing chain guide failure could of been avoided by replacing the plastic component with a metal substitute. My question was not addressed. Instead, the entire background of BMW Encinitas paying 75% of the engine replacement cost was re-explained to me. I restated my question and was then very coarsely told my car was out of warranty and the engine is a "part" that needed to be replaced and verbatim, "should take it up with the manufacturer." Next, I was very strongly and condescendingly asked "Are you using one of MY loaner cars?" I replied 'Yes' and I was met with an aggressive response to return the car today or have my credit card charged the $75 day rate. I attempted to steer the conversation back to my original question, but was then categorized as "unwilling to pay my previously agreed amount" that I had to defend. I explained I was willing to pay the amount, but with some of the research I had done since my engine failed I felt it could of been avoided. With that insight, I had a new perspective around the overall cost and the reason for our conversation was to understand the timing chain guide component and my original question. Unfortunately, this resulted in another repetition of the entire background of BMW Encinitas' generosity paying 75% of the cost. The conversation continued and I truly feel I kept my cool, while the Service Director's language and tone grew increasingly disrespectful. Lastly, I said I was quite shocked at the way he was speaking to me and felt this conversation did not need to unfold the way it did. I could not make out his response, because it was very emotionally charged. Next, it took me a second, but I then realized he hung up on me. After the phone call, I reflected on the call and feel the way I was spoken to as a customer was unlike any other I have ever experienced. Last night, I picked up my car, returned the loaner, and paid the balance. My car is working much better than it was before, but my experience over the phone has left me with the hope this was an isolated incident.

One of the best car dealers I’ve encountered in 50 years of buying cars! Great people from sales to finance to parts to Encore!!!

Friendly and professional service crew. Timely service and explained necessary maintenance for my X3. The one I appreciated the most is the conversation after the service is done. Miguel, my service advisor, is very knowledgeable and professional. Easy to talk to. Highly recommended service crew.

Awful customer service. Will shadow you until you buy a car. Once you purchased it, good luck trying to get any questions answered. If you want to speak to someone. Press sales, they always pick up. If you choose another option you will be on hold for hours or never get a call back.

I would highly recommend using BMW of Encinitas for your service needs. I have had very lackluster customer service at BMW of San Diego - which is closer to home. Since I work in North County, I opted to drive a little further and schedule with the Encinitas shop. From start to finish (making the appointment, loaner car, and car repair) I was pleased with the integrity, politeness, and willingness of the Encinitas staff to help and get things right. I will return to Encinitas for all my car repair needs in the future.

Awesome service, pricing and people. I highly recommend using them!

I have been working with Ash Kashani at BMW Encinitas for many years and he is the only reason that I keep going back. Ash is very caring and knowledgeable, and he is honest and always tries to help and makes you feel special and always answers to your questions. He always gives me the best deals. I defiantly recommend BMW Encinitas and defiantly ask Ash Kashani for his help.

reserved two CPO vehicles online before I flew in to buy the one I liked more. They confirmed in an email that both vehicles are on hold for me. When I arrived the salesman could not "find" one of the cars, and after 10 minutes of looking at his computer said, sorry, it seems that the other car didnt make the certification after all. Why is it listed on the website as CPO then? Why do you allow me to reserve it, and why would you confirm all this without checking on the car, especially if you know that I AM FLYING IN for the car? So, I bought the other car. It's been 10 months and I still have not received my plate. I have talked to all employees there, left voicemail on the GM's phone, not one person in the past 10 months has bothered to return my phonecall or email. The DMV says the dealership has not provided some info they have been requesting. So, no plate, no response from the dealership and no resolution in site. By far the most unprofessional business, GM and the worst car shopping experience.

Vincent assisted me during my purchase. He was very helpful in the process and made sure that all of my needs were met. I would definitely return to purchase my next vehicle in the future.

I received great service from Nicole, my service writer. She called me to make the appointment for complimentary service on the X-3 that I had just purchased. She has a "Loaner" car ready and the work was done in a timely manner. My only complaint is that they address me as "Mary", when my whole life I've used my middle name. At the dealership I addressed this point no less than 10 times. They told me then to call BMW of North America, which I did and nothing has changed. All communications and emails are still addressed to "Mary" even though I've asked for this to be changed. Jayne

Best place to buy a car without a doubt. We purchased 3 cars from this dealership. We had the best options to choose from and best price. I never felt the hustle and bustle of car purchasing here like you do at other places. Really honest, friendly, helpful customer service and very pleasant buying experience. The salesperson we always use is Ben. He is amazing! He became almost like family now! We love our BMW's. They really are a pleasure to drive.

Customer Service was exceptional!!!!!

Great service- Darren is awesome and always takes care of me. On my second BMW from BMW Encinitas and couldn’t be happier.

Adham Telesh is a terrific representative of your dealership. He is very knowledgeable and does his best to make buying a BMW an easy, no hassle experience. On the few occasions he did not know an answer he quickly got back wo me with a good one. I would highly recommend Adham to anyone seeking to purchase a BMW.

This is/was my first visit to BMW Encinitas and I usually don't post but I was deeply satisfied with my last visit. This is also my first Beemer so take this with a grain of salt. I had to take my car in for an oil change and I knew that was covered under warranty. But the staff found my wipers and air filters to be in need of replacement, fine. But instead of sell me on something else (my tires) they said they looked good now and would imagine they'd be bad in 8 months, let's take care of it then. So unlike the car company to not get their money when they can. It was a good experience knowing that they don't just charge you for things because they can (and I don't know any better) and only for things you need.

Very pleased. Mr Juan Duff is very nice, friendly and helpful. Love the new car

amazing . Joe even arranged that the rental cor got traded out and my car was returned to my office. Best dealership !!!

Service advisor Mike Voiles was excellent.

To say that I'm happy with my purchase, and their service, is an understatement. Varlin was a class act; I never felt pressure, and his finance department was easy. I was in and out with a new M6 in the amount of time it takes to buy a pair of shoes, and they delivered the car to my house!

The ultimate driving machine.

Great service. Very accommodating and timely

Joey was amazing. We had a tire blow and we were only in the area for a weekend get away and he took amazing care of us and even got the o changed while we were there. So thankful for him. And were able to enjoy the rest of our weekend.

Our Sales Rep was great and I love my car. That being said, the customer service once they had my money has been absolutely terrible. I purchased my car over 6 months ago. At the time I was told the plates will come in in 3-6 weeks. After 6 weeks I called and was told it could take a few months, called after another month and was told the same. By the 5th time I called we were now only weeks from my window registration being out of date and still no plates. I called weekly, getting different personnel every time, either being sent to a voicemail that was never returned, or to someone telling me they should arrive any time. Once the registration was officially out of date, I called and said I will be posting a negative review because of how poor the service was. Now they said they would get me an answer in 1 hour (it's been 6 months). They called back and stated the paperwork had never been filed. Apparently their office in Irvine didn't have some piece of paper that was required from my document signing. I was advised that the fastest way for me to get plates would be for me to go to AAA and handle it there. They had no concerns about collecting all of my documentation processing fee's and what not....but apparently I need to have AAA handle this portion. Really disappointed that it takes the threat of a bad review to get someone to help a customer. I will be doing my next purchase elsewhere.

Good customer service

Ben Regis is the absolute best person to work with at BMW Encinitas. He is responsive and knowledgeable and most importantly follows UP..He made sure we had all of the paperwork submitted ahead of time so we could spend as little time as possible at the dealership. If you are considering purchasing or leasing a car you absolutely should use Ben Regis.

Bought something from a sales man there names joseph hallet and he scamed me with the product

Adham Talesh did a great job of meeting my needs through the sales process and delivering a great car. I highly recommend Adham for your new car needs.

Predatory or Disorganized. Either way, don't use this dealership! I have been leasing BMWs since 2007. And I basically dealt with most dealerships in San Diego. This has been by far the worst experience I have had with a BMW dealership! On the surface, they are extremely nice and they promise you the moon. They are not rough and standoffish. Instead, they are all smiles and are very “accommodating to your needs”. That is when you should be very careful! As I mentioned, I have leased several cars over the years: usually when the lease is near its end, I start shopping around. Historically, the dealers are able to waive the remaining 2-3 months of the old lease. I never had that in writing, it was understood to be a part of the deal. This time, BMW of Encinitas said that they will do the same, and since it happened 4 times before, (especially with all their smiles) I let my guard down against my best judgment. I DID NOT GET THAT PART OF THE AGREEMENT IN WRITING. After the new car deal was signed, the confusion started: initially they tried to have me pay for repairs covered by the warranty. The second time they called me to sign the (end of lease paperwork) and after waiting for 20 minutes they claimed that the papers are not ready and made up some excuse. Then they called the next day and said “we are good”. 2 weeks later, the bill came and BMW is now asking for the remainder of the lease payments! It took me a week to speak to someone in the dealership in person, and by then of course they denied that it is their responsibility. They claimed that it is a “misunderstanding”. I mostly blame myself for not being vigilant and letting my guard down and not having the agreement in writing. I considered taking them to court, but since (other some texts from their salesperson) I have no proof of their promises, I opted not to. I am writing this review to alert other potential customers of the behavior of this dealership. They are either predatory or very disorganized. I really can’t decide. Either way, PLEASE BE CAREFUL AND DON’T BE FOOLED BY THEIR SMILES LIKE I DID! I think this will be my last BMW. This dealership really has turned me off this brand. And the worst part, I am not able to enjoy my new car. Every time I look at it, I remember this negative experience!

I have been leasing BMWs since 2007. And I basically dealt with most dealerships in San Diego. This has been by far the worst experience I have had with a BMW dealership! On the surface, they are extremely nice and they promise you the moon. They are not rough and standoffish. Instead, they are all smiles and are very “accommodating to your needs”. That is when you should be very careful! As I mentioned, I have leased several cars over the years: usually when the lease is near its end, I start shopping around. Historically, the dealers are able to waive the remaining 2-3 months of the old lease. I never had that in writing, it was understood to be a part of the deal. This time, BMW of Encinitas said that they will do the same, and since it happened 4 times before, (especially with all their smiles) I let my guard down against my best judgment. I DID NOT GET THAT PART OF THE AGREEMENT IN WRITING. After the new car deal was signed, the confusion started: initially they tried to have me pay for repairs covered by the warranty. The second time they called me to sign the (end of lease paperwork) and after waiting for 20 minutes they claimed that the papers are not ready and made up some excuse. Then they called the next day and said “we are good”. 2 weeks later, the bill came and BMW is now asking for the remainder of the lease payments! It took me a week to speak to someone in the dealership in person, and by then of course they denied that it is their responsibility. They claimed that it is a “misunderstanding”. I mostly blame myself for not being vigilant and letting my guard down and not having the agreement in writing. I considered taking them to court, but since (other some texts from their salesperson) I have no proof of their promises, I opted not to. I am writing this review to alert other potential customers of the behavior of this dealership. They are either predatory or very disorganized. I really can’t decide. Either way, PLEASE BE CAREFUL AND DON’T BE FOOLED BY THEIR SMILES LIKE I DID! I think this will be my last BMW. This dealership really has turned me off this brand. And the worst part, I am not able to enjoy my new car. Every time I look at it, I remember this negative experience!

I have been leasing BMWs since 2007. And I basically dealt with most dealerships in San Diego. This has been by far the worst experience I have had with a BMW dealership! On the surface, they are extremely nice and they promise you the moon. They are not rough and standoffish. Instead, they are all smiles and are very “accommodating to your needs”. That is when you should be very careful! As I mentioned, I have leased several cars over the years: usually when the lease is near its end, I start shopping around. Historically, the dealers are able to waive the remaining 2-3 months of the old lease. I never had that in writing, it was understood to be a part of the deal. This time, BMW of Encinitas said that they will do the same, and since it happened 4 times before, (especially with all their smiles) I let my guard down against my best judgment. I DID NOT GET THAT PART OF THE AGREEMENT IN WRITING. After the new car deal was signed, the confusion started: initially they tried to have me pay for repairs covered by the warranty. The second time they called me to sign the (end of lease paperwork) and after waiting for 20 minutes they claimed that the papers are not ready and made up some excuse. Then they called the next day and said “we are good”. 2 weeks later, the bill came and BMW is now asking for the remainder of the lease payments! It took me a week to speak to someone in the dealership in person, and by then of course they denied that it is their responsibility. They claimed that it is a “misunderstanding”. I mostly blame myself for not being vigilant and letting my guard down and not having the agreement in writing. I considered taking them to court, but since (other some texts from their salesperson) I have no proof of their promises, I opted not to. I am writing this review to alert other potential customers of the behavior of this dealership. They are either predatory or very disorganized. I really can’t decide. Either way, PLEASE BE CAREFUL AND DON’T BE FOOLED BY THEIR SMILES LIKE I DID! I think this will be my last BMW. This dealership really has turned me off this brand. And the worst part, I am not able to enjoy my new car. Every time I look at it, I remember this negative experience!

Service appointment was when I wanted and easy to make.I was treated as a valued customer at the appointment. I am completely satisfied with the quality of the work.

We encountered a Check Engine error and had it brought to the our nearest BMW service center who found it was connected to a battery failure and immediately changed it. All better and the warranty on the battery is lifetime -- which I am thankful for. I picked up my car and returned the loaner which was very very helpful. Thank you, BMW Encinitas!

Sorry but the expirience was unacceptable, lies and liies, lost he weekend waiting for a deal that was approve by the BMWBank customer for life” :client advisor Varlin Jailo all confuse on the customer he was dealing-, lies on deals, Jesus Gomez

As always, awesome service! Love BMW

We bought our 6th car from BMW Encinitas! It was awesome as usual. Ash and Juan took great care of me. When it needed a small repair Juan gave us a brand new X2 until my daughter’s Veloster was fixed. Contact them for ANY preowned model, they will get it for you at a great price from a huge Autonation inventory of thousands of cars.

Byron took exceptional care of me and my X3 which I had just driven in from Colorado. He changed the snow tires at the dealer rate in Denver and saved me $. He also did the 10,000 mile check up so I wouldn’t have to make another trip into the service center. Everyone in the service department were friendly, kind, took time with me, and listened to my needs. I will definitely return to Encinitas BMW for all my service from now on and for future car purchases.

Great experience and great staff. The GM Afshin helped me with my car. I live in LA and didn’t even test drive the car, got my car deleievered and couldn’t be happier. I love my car. He made it such an easy and great experience. Would recommend this dealer to anybody.

Worst service I've ever received from a service center. I brought my car in for a recall repair and they hooked up the coolant hoses incorrectly. The coolant leaked out entirely in less than an hour after I picked it up. When I notified the service tech Keith Sherman he gave me a quote to fix THEIR mistake. I took my car to an independent BMW specialist who confirmed they indeed connected the hoses wrong. When I pointed this out to Keith and asked who I could escalate this to, he ignored my initial request via email and simply asked "which hoses?" I responded and said I'd find out and to please provide a manager I could speak with. He has yet to respond to that email. 3 days and counting...

The professionalism and service were outstanding! The service done on my car was under warranty and the mechanic did a full recommendation for any other upcoming services needed. There was no pressure or sales pitch to get more service done. The salesperson in the lot was very friendly. I will continue my business with BMW of Encinitas.

Joey took very good care of me in service. Car was done in time promised.

Excellent Help ful Kind My car was serviced in timely manner

I just completed a 3-year lease of a 2016 435i that I leased from this company. Upon return the car had 11,552 miles on it and was in superb condition. Nothing beyond what a reasonable person would think a 3-year old car with this low level of mileage would have. Nonetheless, they "nit-picked" some VERY minor scratches in a couple of places (e.g. bottom of front bumper) and charged me an extra $400. I consider this a rip-off that reflects badly on not only this dealer but BMW overall.

Worked with Byron to sort out repairs and he was great to work with. 10+

Very efficient and proactive looking for the customer’s interests - Keith made sure to ask the right questions to his techs as we were a few days from our standard warranty expiration.

Buying a car is a long process, but my advisor Karen was helpful and made it easy and smooth. When Karen took me to the road for a test drive, she totally let me drive around to feel the car and explore it. This is my first BMW, so it helped me a lot to make a decision. Before Encinitas, I went to the other BMW dealer, made an appointment, but they didn't offer me a test drive. When I asked them that I was expecting a test drive (how else would you buy a car?), only then, that guy was passively saying they can arrange it IF I want. So I realize they didn't prepare for me even though I made an appointment. I was buying a car thru Costco Auto program, so they suggested this Encinitas BMW. Since my first experience with BMW dealer wasn't too impressive, I went without much expectation. Right after I met Karen, she was like, let's go for a drive. She made sure I was comfortable in the car, gave me a quick & clear instruction and became a guide around the area so I can actually drive the car. It was great experience and I ended up bring that car home that night. You can buy a car anywhere. So many choices. I choose this Dealer based on their inventory, and purchased the car based on their customer care.

wonderful service with Nicole.

A great place to buy your next BMW. We drove from Cerritos because they had the color and features we needed. There sales team was outstanding. We have a lease that will expire by the end of the year and we. are coming back. That k you guys.

I love the people in service. Nicole Wietzke, but all the others are so fantastic too. Jeremy D. Shadburn my sales rep has put me and my wife in 3 BMWs and hopefully a fourth in the next 60 days.

Love that they explain what they are going to do, and why. (Even with recalls). Great service, and always happy to help and glad to see you! Don’t judge you if you are driving an older model. If you buy a new one, this is the place! Can’t say enough about the great service and how they treat you.

Adham Tellesch was personable, knowledgeable, and enjoyable to work with. He was so relaxed that it was not possible to be tense around him. In fact, every one was completely relaxed. The only pressure we felt came at the time to consider an extended warranty. Even that was resolved most amicably. There was one miscue though. Somehow, we left without the temporary registration and tags that we saw printed. Other than that, the time needed to complete the paperwork somehow needs to be streamlined.

Best service hands down!! Sales employee Jeffery Partridge and sales manger Anthony Razzouki and General sales manager Ash will do everything with in their reach to give you what you came In to their dearlership for! This team of employees work hand in hand with eachother aiming to please their customers. I found them to be extremely helpful to accommodate and honest, caring, fully committed to helping their customer till wee hours into the night after working a 12 hr plus shift. With a friendly smile and a thank you for allowing us to serve you!!! Guaranteed you will leave satisfied with what ever vehicle you drive off with! I've already let all my family n friends know this is the best place for their BMW new or used purchase n lease..Thank you BMW of Encinitas for your outstanding service😊👍👍👍!!!

Words cannot express how wonderful my experience with BMW Encinitas was. I had to trade my car in early due to unforeseen circumstances and it was not a happy situation. Adam and Nicole bent over backwards to ensure that every option was explored and in the end I could not have been happier. Their attention and caring attitude was so appreciated during a hard time and it will definitely be remembered. BMW Encinitas has a customer for life!!!

Took my car in to have 3 recalls repaired. Said it should take a day - didn’t hear from them for 5 days and that was only because I called. Picked my car up and was given a list of things that needed to be done such as replace the battery that was bought at that dealership three years ago. When I questioned what was wrong with the battery they didn’t have a solid answer. (Note: both service men were nice and responsive, this review is only for the dealership). As I walked to my car I noticed a big dent and paint chipped off my brand new bumper. The service guy that helped me said they would take car of it, but I would need to keep my loaner car until it gets fixed. Someone at that dealership drove my car and hit something, or another employee drove by and hit my car. Never reported the incident. Didn’t have enough respect for someone else’s personal property to report it and fix it. How many other customers left that dealership with dents/scratches on their cars unnoticed because we leave are nice cars with what we thought was a respectable dealership.

Encinitas dealership that always will have M cars available for purchase. Juan Duff is the best sales person available to assist. Any questions, please ask for Juan. Services advisors are also excellent and eager to help! In general one of the best dealerships in USA.

Did my routine service quickly and efficiently. They also fixed a minor rattle sound - all in just a couple of hours.

Customer relations in Service department at BMW Encinitas was very attentive. No problem making appointment, loaner offered, and they kept me advised of the progress.

These guys are great and Shawn Wicks in Parts is awesome!! Thank you for amazing service and support with my BMW over the years!

Best BMW service. Art is a phenomenal mechanic, and Oscar is fantastic.

Best customer service and very efficient

Andrew, Cody and Eddy were very helpful. They found the car that I wanted. The X1 was prepped and detailed when I arrived for my appointment. I really appreciate that everyone at Encinitas treated me with courtesy. And that they realize that my time is important.

It was my first service call with my 3 series SUV.I was greeted by a very friendly and polite Miguel at the service bay.He brought me into meet with Art who couldn't have been any more knowledgeable and easy to discuss what was planned at the service.From the moment I drove up and was so happily greeted by Miguel until Art showed me out to my car, I had a very enjoyable experience.I feel very confident that I selected the right location and people for the care of my car.Art and Miguel made all the difference; they are excellent employees to meet with your customers.

While generally the car burying experience is still in the dark ages, dealing with Davin and the team here was a pleasant surprise. Executed everything as promised and overall very happy with the experience.

Great experience! All the sales professionals were really great and super helpful. Definitely check them out if you're looking for a new or used car.

Great dealer found the car I really wanted, went the extra mile to deliver it to my door and made my transaction totally painless.

Got exactly the car that I wanted at the best possible price and delivered it to my front door THAT day. I signed paperwork on MY driveway. Doesn’tget better than that.

Oscar Correa from the auto repair division provided exceptional service. Extremely professional and efficient. He worked directly with the insurance company and made the process easy. Highly recommend him and his team at Encinitas BMW.

We drove in for a test drive, was greeted and in a car quickly. Sales staff and sales manager were super friendly & helpful! Sales person followed up with us via text & email which was super convenient and got us into a beautiful new car that exceeded our expectations. The sales staff & manager were awesome! I would highly recommend visiting this location if your interested in a BMW! We will definitely be back!!!

Very pleased with my CPO M235i. It's like-new, really. A couple of process hiccups along the way, hence the rating. 5 Stars to Andrew and Ash who were transparent and sincere. I would gladly recommend BMW Encinitas . They have a huge selection of sweet rides on the premises, too.

Purchased 2015 B6 Alpina from them 4 months ago, still haven't receive registration and after at least 15 attempts to contact finance and sales department regarding extended warranty contract I received absolutely no responses or help. Zero atfersale customer service support . Since I live 100 miles away I have no choise but to drive down there in person.

Everyone at the dealership was great to work with. I needed to get through the early stages of the purchase process from 400 miles away and Juan and Kashani were helpful and patient. At the close Jason and the financial services team took great care of us. Thanks.

Jeff P, internet sales was awesome! He helped me so much and gave me so much helpful information to help me make my final decision. His expertise was excellent! I would definetly go back for my next purchase.

BMW of Encinitas was by far, the worse car service experience, i have ever had. From very horrible customer service, and incompetent personnel, with a very uninvolved attitude all around. I was asked to changed my original appointment, to a later day (5 days later) to be guaranteed a car loaner, the person i spoke to on the phone promised me a loaner, she stated " it will be waiting for you" Everything started right at drop off, the service person that was assigned to my car, was gone, no one knew where he was, someone else took over the job, and he did not seem very thrilled, nor content to take the job I had to wait for over 15 minutes for a tech to come out, to verify what i was stating was true, the rear breaks are squealing... when the tech finally came out, (over 15 minutes later) he heard the breaks squealing, and within 2 seconds, with a very uninterested attitude, said, OK. Once in the office, dealing with all the paperwork, the service person, showed a complete disregard for what i was promised on the phone, quick service, and the car loaner, he kept speaking to other service persons, about issues not related to work, and of course, the famous, "the car loaner will be ready in a couple minutes". An hour later, i finally had to go ahead, and cancel the service appointment. It was a total waste of my time, the overall experience, was by far the worse experience i have ever had. I was expecting similar service to Hoehn Mercedes Benz in Carlsbad, but apparently my expectations were too high, i will have to find a different BMW service dealership, and i will not be returning to BMW of Encinitas.

I worked with Victor and he was great. Originally I was looking at a 3 series, but really wanted something that qualified for the HOV lane to help me with my daily commute. Victor seemlessly shifted gears and got me in a 530e. Couldn’t be happier with my decision. Also, when the pricing got tricky, the team at BMW got me a great discount on a new 2019 instead of the 2018, as the 2018 version of the car I wanted didn’t come with the options I was looking for. Great service and pricing.

Helpful, responsive, easy to deal with. This is the second car I bought from this dealer, and I had a great experience just like the last time. There is no gamesmanship, and no false promises. Everything goes smooth, and the negotiations are easy and fair.

BMW ENCINITAS has SECOND TO NONE service department! ARTHUR ALVAREZ IS THE MAN!!! Semper Fidelis

Hard to park.

So I made an appointment at BMW of Encinitas after canceling with BMW of San Diego, so glad I did! Night and day experience. Annual service for an i3, not a big deal, just a checklist and an oil change. BMW of SD: "These cars are electric high voltage and not everyone can work on them, we need to keep the vehicle for a full day and suggest you leave it overnight, we can't promise that a loaner will be available (appointment was at 8.45am) let alone an EV loaner, we don't know how much it will be for the service but we have a one year maintenance extension for $800 and no, we can't give you a list of what we will be doing to you car because the information is proprietary" Okaaaaaay. Mind you I purchased the car CPO from them. BMW of Encinitas: "Sure sir, we have an opening tomorrow at 2pm, it will take just 1.5 hrs, cost is $249 but we see that next year you are due for a $500 service, would you like to purchase the maintenance extension for $450 and save $300 for both services"? Sold They took exactly 1.5 hrs while I took the new I3s for a quick spin and sat in the outdoor lounge in the meantime, they checked in twice with updates on the service and offered a free wash which I declined. When finished they went over the list of items completed and got me out of there in 10 minutes. Highly recommended.

Three years later and I still had the same great experience as the first time. Darrin, Rafael, Jordan and Joseph were so helpful in this process and made everything so easy, fun and stress-free . The team here is top notch. If you are looking to buy or lease this is the place to go.

Drove 80 miles south from OC to buy a particular m5 model this dealership had that fit my criteria on miles/price/color. I noticed some of the poor reviews here but my experience with BMW Encinitas was pretty good. The personnel here is chill and casual. I find that if you're kind and understanding, it generally gets you better treatment than acting entitled and snotty - not that I'm saying anyone else was like that. Sales and service notes below. Sales: Jeffery Partridge (front end emails) & Juan Duff (at the dealership) both helped me acquire my dream ride. Jeff worked out detailed financing scenarios for me over email before I even committed to a visit & Juan filled my new m5 tank full, set me up with a complementary service appointment & ordered a missing owners manual from German HQ. Service: Joe Amrikhas made sure to get me in and out of the appointment quickly so I didn't have to make a second trip back. He's cool and got it done for me no stress. Overall I noticed that this dealership doesn't have the best in terms of space and facilities compared to other SoCal dealerships, but that's not on the people who work here. The people here seem chill and will go the extra mile if you ask nicely and are not a jerk about things.

Great experience servicing my car at BMW of Encinitas. The quality was impeccable and car was clean and ready in no time. Highly recommended.

They do a very good job of service but I do not do all my service here as they over charge on most of there service especially for an oil change at 185.00 when most dealerships run promotions for 60-80 now 185 is absurd.

I was working with a sales representative and they had me waiting for a car for over a week then sold it without notifying me. I will not go back to this store again because it was a big waste of time.

Worst Dealership in California! I took my BMW there and my car was damaged! They would not step up and take responsibility so I had to go to court and the judge and court sided with me! Don't let these guys bully you! They sent there lawyers but it didn't help them! Shame on you Encinitas BMW! I will not be buying my new BMW there!

By far the BEST DEALERSHIP ever!!!! In 2001 I bought my 1st BMW here and have bought 2 more and a car from there used car lot( nissan) yeppp... because I knew I would be taken care of and so would the car. They do not try and pull and b.s like EVERY other dealership's do. I am treated with decency , I can not say a negative thing because there are none to say.*so if you need a great sales man , BEN is the man!!! Thank you Harloff you make driving fun !

My experience at the BMW dealerships in Encinitas was very disappointing... This is an Auto Nation location and at the time when I purchased my I3 I didn’t think it mattered but unfortunately it does... After having run into issues with the car I can see how the Encinitas dealership is inferior compared to a BMW owned dealerships. I was mislead by the sales associate to believe that the range extender option ( that I have purchased) was going to add an additional 66 miles to my traveling range. I would have not known any different until I went on a business trip, got stuck with a car that was dramatically loosing speed on a freeway and ended up at a BMW owned service center. Right away I was given the correct information in regards to the range extender with some graphic examples of what happens when you use gas vs. the electric charge to power your car. They took the car for service. Now I was just inconvenienced to take time out of my busy day to drive again the distance of 120 miles to pick up my I3. I have contacted the general sales manager Ash, explained what happened and asked for assistance with bringing my car back to San Diego from Riverside. Needless to say I didn’t get any help nor appology for what happened. The sales associate could cost me a distorted electric battery - the main power supply for the car!! Instead I got to spend 10 minutes talking to a rude and unhelpful guy the manager Ash. In summary this dealership should score ZERO stars-poor salsemenship, associates lacking product training and absolutely horrible management and customer service.

Best BMW dealer in San Diego

Found a great car quickly (my first BMW as I have always had a Mercedes) and I was able to get a great price. Its a bit hard to find a salesperson to help you there, and they seem a bit scattered, but they do have a good selection of cars.

Joey was by far the best service tech I have experienced. He was fast, but yet very friendly and explained things. Very happy with my experience this time.

Wonderful car buying experience! Kilroy, Karen and the great team at BMW Encinitas made us feel like we were the only ones in the dealership. We will be back for sure!

It was great.

Gerald at BMW of Encinitas is a Jem. He comunicates effectively, kept me informed the entire time my vehicle was in for repairs.

Took car in for a smog test. Done in a timely manor and came back nice and clean.

I had called to inquire about two used pre-certified 400 Series BMW's with Craig. When he said they were still available, we made an appointment to meet up with him four days later to test out the vehicles. Not only did our our appointment time start as planned, both vehicles were waiting and clean to be test driven. We chose the one we liked and the paperwork got started and we were done!!!!! We were in and out in less than 3 hours because everything was handled so perfessionally and quickly yet we didn't feel rushed. Thank you again to Craig our salesman who was so knowledgeable, patient, very professional, and most of all friendly!!!!! He truly helped make the difference in our transaction go very smoothly. In fact, all the staff were very friendly to us! Thank you again BMW of Encinitas for all of your help. We will be sure to return to your dealership in the future even though we have other dealerships located closer to us. ��

Friendly and excellent service all the way around.

customer service on the phone is not friendly but the rest is great

They will steal your money! They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their extended maintenance warranty. They said I could cancel whenever I wanted for a full refund. I started down the quest of canceling the extended warranty just a couple weeks later. It is now August 2018 and I have been trying to get my refund ever since. I've call them and went into the dealership countless times and each time they say they'll look into it and make sure I get refunded. Eventually I wrote a letter asking for the refund, otherwise, I'll see them in small claims court. Crickets! Unfortunately now I have to waste more of my time trying to get my money through the courts. Avoid this dealership like the plague!

They will steal your money! They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their extended maintenance warranty. They said I could cancel whenever I wanted for a full refund. I started down the quest of canceling the extended warranty just a couple weeks later. It is now August 2018 and I have been trying to get my refund ever since. I've call them and went into the dealership countless times and each time they say they'll look into it and make sure I get refunded. Eventually I wrote a letter asking for the refund, otherwise, I'll see them in small claims court. Crickets! Unfortunately now I have to waste more of my time trying to get my money through the courts. Avoid this dealership like the plague!

I brought in my 2008 328i BMW for two recalls. They folks in the office treated my nicely like a normal customer . Very happy with the service.

They will steal your money! They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their extended maintenance warranty. They said I could cancel whenever I wanted for a full refund. I started down the quest of canceling the extended warranty just a couple weeks later. It is now August 2018 and I have been trying to get my refund ever since. I've call them and went into the dealership countless times and each time they say they'll look into it and make sure I get refunded. Eventually I wrote a letter asking for the refund, otherwise, I'll see them in small claims court. Crickets! Unfortunately now I have to waste more of my time trying to get my money through the courts. Avoid this dealership like the plague!

Been looking for a x3 for months and found what I was looking for at BMW Encinitas. My sales person was a young lady named Karen. Was friendly and listened to my needs and wants. Once the cars I was looking for was found and I went on a test drive, Karen was so informative and knew the product very well. I'm happy with my purchase.

I bought a used 2015 BMW 528 and I love the car. Adham was the sales rep who assisted me. No pressure during the entire transaction. He even held the car for me for a few days before I came in to buy it. I feel I got a excellent car for the price. I would recommend BMW of Encinitas to others.

My car is still in the shop, so I did not comment on Quality of Repairs. The loaner program is convenient. It allows me to not worry about transportation to and from work. This service is essential! It also allows me to test drive a car for an extended period of time...wish they had higher end units however. Joey Cruz is doing a great job at keeping me updated as recalls and repairs are underway.

Super sales man

very helpful service advisor (Art Alvarez). Work done timely and with a smile even though they seemed to be very busy.

The WORST service department EVER!!! Brought my leased car in because it was not driving smoothly (never really did) was told I needed all new tires after 13,000 miles. Then told it was out of alignment and that would cost $1,650. Tried to charge me for alignment after the $1,650 again. The sales manager never called me back, was told he is too busy selling cars. Got some "fixer" guy to call me back and basically just bully me. Payed them for the tires + having the other work done elsewhere. I do not like BMW of Encinitas at all.

My 6-year-old convertible top had an error. The error code suggested a simple sensor replacement. They tried to upsell me for $1,000 in service to run extensive "diagnostics." The sensor cost $25 and it took me 2 hours to replace it despite having never done it before. Ridiculous.

Thanks to Davin for prompt, friendly and professional assistance. Finance went out of their way and beyond service with a very cranky old customer, thank you and apologies for that. That was probably the fastest car purchase and delivery ever! BMW Encinitas Rocks!

It's very unfortunate in today's day, (when it is paramount to have quality customer service,) BMW Encinitas FAILS completely in this department! I purchased a BMW from them awhile ago, and EVERY single time I have brought it in for service, MATT "director of services" has been completely rude and combative. This is definitely uncalled for. He is short tempered, argumentative, and just simply unpleasant to deal with. We have so many qualified people in this world, that would love to have his job...and perform it with quality assurance! He must be friends or related to the owner, because ANYONE in HR or management/staff would have fired someone like him, years ago! Looking at these reviews on an average, there is a combination of between 1 to 3 stars ratings, with most being in the 1 category. If you figure the average BMW sells for about 65 thousand dollars, the company is losing about 1.3 million in sales, because of poor service. Even my own Father, who has experienced this rude behavior at Encinitas BMW, was going to purchase a new car...and decided THAT DAY, to buy a brand new Lexus...just a few days ago! I found the exact OPPOSITE when I visited Long Beach BMW. First of all, their service department is gorgeous, NEW, clean, and welcoming...with complimentary coffee and snacks (in the service department. NOT SALES). They were helpful, considerate, and really genuine with my concerns and needs. I mentioned to them my experience with Encinitas BMW, and they said they have heard the same story about Encinitas being impolite, disrespectful, and just flat out rude! Being a woman who values honesty, loyalty, and kindness, I never leave negative comments about establishments, ( I just simply do not return and warn my friends and followers about it)....but in this case, it has happened too many times at BMW Encinitas...and I feel people should BE AWARE! Take your business elsewhere please.

Purchased the 328i used for my daughter because I thought it was a reliable car. She has had minor problems that took her to dealer more than expected. The latest was faulty coils and spark plugs (Had her mechanic who is close by to where she lives fix 2 on separate occasions since she was afraid to drive the distance to BMW location in LA area and didn't know that BMW would replace all 6 due to not getting a notice these coils were faulty) that caused her problems on 3 different occasions that resulted in her just about getting home each time. Strange there was no recall on the coils although BMW no longer uses these coils according to service reps statement to me (Nicole). When she brought car in to have all 6 coils replaced free under smog warranty in CA (only knew this since I called BMW to get a quote on replacing the 3rd coil malfunction), they found a lower radiator hose leaking that would cost over $600 to replace (HMMMM). Brought the car to my personal mechanic and it was not the lower hose but a upper one. He fixed it for $225. Tried to get BMW to refund the $400 she spent on replacing the first 2 coils was a waste of my breath).

We purchased our first new BMW here. I was initially attracted to the location because they have the most of the M line when running searches. Adham was our sales person. He was very attentive to our needs and was able to answer all questions or find a way to get the answer if he did not have it. He made our experience a very enjoyable one. Overall, if you are looking for the higher-end BMWs, this seems to be the location for San Diego. Other dealerships when I inquired did not have the M line. One, not to mention, even told me it would be a special order.

I have leased and purchased a car at bmw Encinitas. I LOVE LOVE my car and had a wonderful experience. I received such wonderful service that I traveled from northern California for my lease conversion. I felt like their only customer. They have a client for life!

Thanks to Jeff and the crew for the seamless purchase. Jeff picked us up from the airport. Car was cleaned before our arrival. Stocked up with water for our drive back to SLC. Carol in parts was great. They had the floor mats in stock, picked up a nice litte bag amd some great recommendations for dinner.

I puchased a used M6 remotely - I live in WI... Initially things went smoothly. Polite and accomodating and worked well remotely via email and even text. It changed 180 degrees after the sale closed and they were paid on around April 16th. I paid the approximately $4k in WI sales tax which is required to transfer a title and for me to legally drive the car in WI and a $420 fee for expedited transfer and registration via VRT services. It is 5/24 and they have not paid VRT services and they have not transferred the ~$4k in sales tax I paid. They have told me 5 or 6 times that it had been FedEx'd that day. The most amusing, in a dark way, was the Sales Manager telling me that it had been wired and they confirmed receipt. I had just hung up with VRT and knew that wasn't true. The ease at which they lie tells me this is a chronic, cultural problem. Last Friday I was told the check was FedEx'd again and they'd have it Monday. I asked for a tracking number, he (Scott) said he'd call me back with it. No call and the check wasn't sent. This week Nobody will even pick up - they have caller ID, much less call me back. Apparently I have to go legal which is, again, unfortunate but I'll spend $25k making this right and making it a matter of public record. This is not a grey area, a misunderstanding or a minor slip up - this is intentional on their part and clearly not an isolated incident. I trusted the BMW brand would not have an unethical dealership like this but they do. Be careful or probably best to just avoid this place altogether.

I bought a certified M4 with engine light on, since I have to go back to San Jose on that day, I did not do the repair in the dealership. I was told that I could check this issue in local BMW. When I check this out in BMW Steven creek last week, it was caused by broken wires near the engine(most likely caused by rodent damage) with a repair quote of 2900 dollars. I contact the sales manager in Encinitas today and try to figure sth out. He told me that it has been too long and too many miles were used. He refused to take the responsibility for the damage. This is a below 10000 mile certified M4 and between the day that I purchased it and last week, it didn't need to be serviced. Except the engine light was on(the sales man told me 'it's a certified car, it could be just short circuit cased it'), and I didn't encounter any problem while I was driving. Therefore, I didn't go to the local BMW until it needs to be serviced. The local BMW pinpoint the cause of this issue and it was the broken wires. Except that, there is no other reasonable explanation and the light was on since I bought it from BMW Encinitas. Yet, Mr. general sales manager in Encinitas refused to take any responsibility.(When I asked to talk to the someone else in charge of this issue, he said he's the boss and there is no one else I can talk to). I bought my first BMW three years ago. The local BMW has always performed good care to my car and great services. I trust BMW in their good service and work standard before this incident. Thats the reason I chose certified cars and clearly my trust is misplaced. Whats the difference between 'certified' and 'used' in BMW Encinitas? A certified M4 with less than 10000 miles has proven to have broken wires near its engine. Good luck with the 'used' car bought from this place.

I bought a certified M4 with engine light on, since I have to go back to San Jose on that day, I did not do the repair in the dealership. I was told that I could check this issue in local BMW. When I check this out in BMW Steven creek last week, it was caused by broken wires near the engine(most likely caused by rodent damage) with a repair quote of 2900 dollars. I contact the sales manager in Encinitas today and try to figure sth out. He told me that it has been too long and too many miles were used. He refused to take the responsibility for the damage. This is a below 10000 mile certified M4 and between the day that I purchased it and last week, it didn't need to be serviced. Except the engine light was on(the sales man told me 'it's a certified car, it could be just short circuit cased it'), and I didn't encounter any problem while I was driving. Therefore, I didn't go to the local BMW until it needs to be serviced. The local BMW pinpoint the cause of this issue and it was the broken wires. Except that, there is no other reasonable explanation and the light was on since I bought it from BMW Encinitas. Yet, Mr. general sales manager in Encinitas refused to take any responsibility.(When I asked to talk to the someone else in charge of this issue, he said he's the boss and there is no one else I can talk to). I bought my first BMW three years ago. The local BMW has always performed good care to my car and great services. I trust BMW in their good service and work standard before this incident. Thats the reason I chose certified cars and clearly my trust is misplaced. Whats the difference between 'certified' and 'used' in BMW Encinitas? A certified M4 with less than 10000 miles has proven to have broken wires near its engine. Good luck with the 'used' car bought from this place.

My car was in an accident and had over ten thousand dollars of repair work done. My car looks great!

I hate surveys but the customer service at BMW in Encinitas is superlative. Mike Voiles, in particular, is a great service rep.

Jeff was great with helping me getting a car, understood exactly what I was looking for. I'm very happy with the car I ended up getting. I came to the dealership after looking at other dealerships and private sellers. I came when I was very exhausted from looking. I arrived to the BMW dealership in Encinitas with my uncle (He knows much more about cars than I do). In the begging we looked at a Toyota but I didn't "feel the vibe". I told Jeff I wanted a "sexier" car, so he showed me several other options. In the end, the VW was the perfect fit. Drives smoothly, looks great and has low mileage. The purchasing process was a little long but I think it's standard cause there is a lot of paperwork involved. Jeff walked us through every step and even answered my questions after I already bought the car. Everyone in the dealership was very friendly and professional. I had a good experience and got a good car In a very very good condition!

Have had multiple cars from this dealership. The staff is phenomenal, the work performed is great, but to be honest they are a bit pricey. Usually they do a great job of cleaning the car before you pick it up, but his time the cleaning staff didn’t. They left brake dust on the rims and left watermarks all over the vehicle. However, that being said, the overall experience and professionalism is fabulous. Keith has been absolutely wonderful over the years. He answers every question as if he were your best friend giving you advice. He lets you know what’s needs to be taken care of immediately and what can be delayed. He always keeps you informed of what’s going on with your vehicle and always contacts you to go over options with the repair of your vehicle. I would give this rating 5 stars just for Keith, but the little things with the detailing/cleaning this time around are what dropped it to a 4 star.

I took my 2014 BMW 428i in for service last Friday and they gave me a 328i loaner to drive. Everything went perfect and my car was all washed when I went back to pick up my car. It was all good!

Overall a great experience accept maybe the Financing which took almost 2 hours.. Would definitely shop here again.

Andrew Wood is a gem of a salesperson. He made the buying experience a breeze, and got me the best deal possible on my 2018 330i lease. Totally recommend going to him for all new car purchases.

Don't Buy your car here if you have no clue. Bad service, They treat you like lower than scum when buying pre-own certified cars. The General Manager from this location has no skills with customer Kashani, Ashkam. Don't fall for their extended warranty!!!! Just read all other bad reviews about this place on yelp. Their employees at the work, doesn't seem to like helping customer. I have brake problems, They wouldn't even take care of that. That should be dangerous and illegal. This is why I will never go back to this place again if have too, I would never buy a BMW. Audi Take much better care with their customer by far. They also have shady sales pitch.

Davin (Wibowo) was great on helping me find a replacement for my 2015 i3 Rex. He found a slightly used 2017 that fit it my needs and he made sure I stayed on my budget, I definitely will reach to him again next time I need to replace one of my cars!

Ask for Ben - he's the best. He helped me find the exact car I wanted and didn't make me feel like a pain in the bum, even though I know I was. He's super on top of things which I totally appreciate. Everyone I dealt with there was so nice; Pat in Lease Returns, Jordan in Finance and Jed the Genius! I live in Banker's Hill and drive to Encinitas because I love this place. I am a loyal customer and recommend it to anyone who's looking for a new or used car.

Do not trust these guys. We bought out our lease from them and were pushed into an extended maintenance package because we were told we needed new breaks and rotors now or very soon. The guy even stated that we would be able to get these done twice before the package expired, he said they could change them as often as they wanted (not true they are limited by BWM, do not fall for this trick). We are 15k into the extended maintenance package, have brought the car in three times they now they are refusing to replace the breaks because they said they are fine and don't need to change changed. I talked with the service manage, told him how were were sold on the package because we were told our breaks were ready to be replaced. He begin arguing with me that they would have never told us this to sell us the package and they can't change the breaks now rather than try to help find a solution to the problem. I honestly never leave negative feedback but this was the worst experience I have ever gone through with a dealer. Wish this was not the case cause we love our car. We will now drive out of our way to another BMW dealer to avoid these guys.

Four stars: When I scheduled the appointment, I was told it would take 1.5 hours. When I arrived, I was told that there were "programming updates" and the estimated time increased to 4 hours. The car was ready after 3 hours. Its difficult to plan your day when you were given the incorrect information at scheduling time.

Excellent experience. I live overseas but keep an almost-vintage 99' M3 that I own here.that sadly started stuttering on acceleration during my holiday. Mick was very personable, efficient, easily contactable. He and his mechanic kindly insisted on only repairing what was necessary and so the final charges were significantly less than the original estimated I had approved. Also was provided a complimentary electric i3 loaner car, to help me get around during my short visit back home, which was very neat.

I enjoy interacting with everyone at BMW Encinitas! They are kind and courteous. My recent lease experience was phenomenal - I will definitely go back.

My service advisor, Arthur Alvarez, is awesome and ever accommodating. He is just good at what he does, has excellent skills, and always always ALWAYS ready to help! Thank you, Arthur!

Very helpful & easy to work with. Help you choose the right car

I had an appointment for service with a rental car reserved and at that time they said they were out of cars. My service advisor was not helpful at all. I spoke with the Sales Manager who actually gave me a loaner car to drive. However I never even received a call to let me know my car was finished. My service advisor was horrible to deal with.

first time using the service It was more than excellent

I have called twice now to ask for an estimate on replacing my rear brake pads. Both times I have been put through to Keith's voicemail. He doesn't return my call. I reached out on FaceBook but you cannot help me here. Horrible, horrible service by BMW's standards. I'm blown away.

ADAM TALESH MY SALES PERSON WAS EXCEPTIONAL AND DELIVERED ONALL THE PROMISES BEFORE, DURING AND AFTER DELIVERY OF MY M4. NICOLE FROM SERVICE WAS ALSO SMART, EXCEPTIONAL AND UNDERSTANDING OF THE CAR NEEDS AND MY REQUESTS. STAFF WERE ALSO HELPFUL AND CARING. LIKE TO DO BUSINESS WITH THIS FRANCHISE.

Art was great! He explained everything including the warranties.

I bought a 2018 X3 with just about every feature and package available in early December 2017. The sales team was a little pushy but still very courteous. Overall, the sales process was just shy of enjoyable. The sales team was knowledgeable and really enjoyed the product they were selling. I loved my vehicle, for about 3 weeks. I had a tire pressure sensor malfunction warning so I took the car in for service a little less than a month after I bought it. That's the last I saw it. It's been in the shop now for almost exactly 50% of the time I've owned it. The service people are polite and professional. And I fully believe they are doing what they can. They say the parts needed are only in Germany and for some reason can't get here. They have no reason to be dishonest about that so I believe them. And they gave me a loaner that only had 100 miles on it and is "adequate". The real rub for me here is the overall lack of customer service. That it seems to be considered acceptable for a repair to take this long is mind boggling to me. I have to call once or twice a week to check on the status of my vehicle. No one calls me to update me, even just with a quick "still waiting on parts, sorry!" And when I talk to them, I get the impression that no one there recognizes that this is a really bad BMW experience. Having my brand new car in the shop for a month or more and driving a car with half the features and space with no idea of when I will get my own car back isn't really my idea of good customer experience. I doubt BMW financial would appreciate if I made half my payment or skipped the month that my car was in the shop. And thus far even an apology seems hard to come by so I doubt I'll see any "token compensation" for this disaster. So it seems BMW Encinitas and/or BMW as a whole assumes I'll just accept this as part of BMW ownership and be happy I'm in the club at all.

The repair to my emergency brake was fine. I asked for my car to be detailed while it was there; that was a disaster. There was damage to the car and when I pointed it out I was told it was there when I brought the car in! The plastic and wood parts of the car were streaked with a white haze. The front driver side headlight cover was scratched as was the car paint below the light cover (as if a buffer's pad had come off in the middle of buffing the finish). There is a quarter sized spot of what looks like a chemical drip and a big chip in the paint right there too. The service representative had the Service manager talk to me; he implied I was lying, told me he'd meet me halfway with the headlight cover and polish both of them for $75. When I came for the car the price was $150. Someone I had never seen before met me at the door, sat me down, and asked for my credit card. No one else came to talk to me. I was outraged. Said I had bought two BMWs from the dealership (in 2011) and had had all my service done there. If this was how the dealership was going to treat me I wasn't coming back. This was my first service after my 5 year warrantee had expired. I can hardly look at my X5 ... I am sure the damage has reduced the value of the car.

When trying to buy the elusive white M2 I contacted virtually every BMW dealership in California before purchasing my car from BMW Encinitas. This was a big deal for me since I live in Santa Rosa which is hundreds of miles away from the dealership. Nevertheless I flew to San Diego where the dealer picked me up and drove me to my new car. Of course it was a lot of fun taking a couple of days to drive it home. The entire process with the dealership was pleasant and professional and they gave me an outstanding deal and did everything possible to ensure my satisfaction.

Everyone was very clear with us about what was available and what the process would look like. The finance manager was phenomenal - quick, clear, and very helpful.

Andrew in the collision center couldn?t have been more helpful or friendly.

Thomas helped me with an airbag recall on my 330i. While they were at it I had them change the oil. Car was ready before promised and was washed and vacuumed when I picked it up. Pleasant experience!

Service manager, Keith, is outstanding and he has helped us for more than ten years and several BMWS. He is the best and the reason we go to Encinitias BMW. However, that state of the dealership keep deteriorating. I went to new car showroom and was shocked!!! Everything in the place was DIRTY! Even the CARS. It now looks like a 2nd class operation with no pride. What a shame. Thank God we still have Keitth who seems to keep his profesional pride in a dealership that no longer makes me want to buy my next car there.

Had my car serviced here. They gave me an electric car for the day. I really liked the car so when I returned the car and picked up my car. I went to the sales department to ask about the electric car ( my lease is up in a few months, they told me to go on line to get details and pricing on the car) REALLY!!!!!. Then when I went to get my car from the service department, they said the car was not washed yet. This was at 5:30, they called me at 4:30 to tell me my car was washed and ready to be picked up. After half an hour they told me they could not find the keys to my car. It took another hour to find the keys and when I got the car it was not washed either. I would never go back to this location for service or to purchase a new car.

Very small area. No parking area, took long time to speak with representative.

Not advised that recommended tires were not in stock at time appt booked. Tire replacement and realignment took significantly longer than estimated. Final check, cleanup and delivery also took longer than advised.

I?ve had my car repaired twice with these guys and they do excellent work! My X3 looks brand new. Andrew Jones is extremely professional, helpful and communicative. If ever I?m in need of collision repair (and I hope I?m not) there?s no where else I?d trust with my BMW.

Avoid this dealer. Lying and deceitful sales team.

I highly recommend working with Arthur in the service department at BMW Encinitas. He's professional, knowledgeable, courteous, detail oriented and works in a very timely manner given the high volume of requests in the service department.

Being honest here. Even though the place is going through some sort of renovation (no signage saying what their doing - missed marketing opportunity), the place is very messy. Old wheel display with pitted chrome wheels (salt air). The display for seating fabric was behind chairs & no organization to it - looked unkept. Arrived around 10-10:15, left after7PM. (really? Thanks!) Had the typical car buying experience - Offered less than half KBB for my car, then they nearly doubled it, while still being below. (only to see it advertised 3 days later for $5K more). Paid an excessive and truly disgusting amount for my additional warranty - but by this time, I had been there 8 hours! and developing a horrible cold. I just want out!

Keith was amazing, made my last minute appt brief and direct. Truly appreciate him taking care of me!

Easiest car buying experience ever! This is the 3rd car I’ve bought from Encinitas BMW; they are my dealer for life!

On my fourth BMW, I would say that I enjoy their cars. We need cars with exceptional safety features and BMW fits the bill. The cars are stylish, comfortable and easy to drive with a lot of power. BMW of Encinitas always gives me the best service, speedy and reliable. I will be back.

Love our new X1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Always have the best service ever, I am so spoiled. Bought my 6th BMW here and was very well taken care of by Ash Kashani and Jeremy :) thank you guys! You rock!

Very good. Took a bit longer than promised (2 hours vs 1)

Josh the salesperson was very knowledgeable and personable. He is part of yhe reasin i bougjt the car.

Took my car in for an oil leak, and Darren took exceptional care of me. I had a long delay to pickup my car the first go around, which was simply to the fact they were SLAMMED and my alert light was still on. Darren had a driver come to me and to make it up they provided an exceptional wash. These guys really went over and above to make things right. I will continue to service my vehicle here. Thanks Darren!

My 5 series was taken into repairs at BMW Encinitas and couldn't be happier. Andrew Jones and his team have done a great job and looking forward to driving my car out of the shop.

As always, Keith and BMW Encinitas were wonderful to work with.

Unfortunately the service aspect seems to be declining. I've been taking my BMW's to Encinitas for almost 15 years and over the last few years the customer service aspect had gone down hill. Poor communication with regards to what is happening with your car. Customer should not be the one that had to call in to find out what is happening at the end of the day. The actual car service is great with BMW technicians is expect nothing less. Unfortunately BMW Encinitas had lost my car purchasing business about 6 years ago now it looks like they are going to lose my service business as well.

Great experience! Flew down from Half Moon Bay and drove the car back home. Very simple process.

Awesome experience picking up my new X6M. My salesperson Davin Wibow is a total car enthusiast and committed to a long term relationship and not just a transaction. This is my fifth BMW but #1 for the overall sales experience. I wouldn't hesitate to recommend BMW of Encinitas to others.

Adham and the staff go that extra mile to please. I recently purchased a gently used x3. The staff at BMW took care of all the items I wanted buffed and fixed. They even have me a loaner car. A brand new x 5!!

Great experience, Arthur was great and everyone was extremely courteous and professional, including Ryan, the Uber driver that BMW provided me.

I had the opportunity to work with Nicole when taking my car in for the first time. She was pleasant and very helpful. She made me aware of the schedule maintenance items needed but was in no way pushy or aggressive , as some dealerships can be. I will certainly take my car back to this dealership although I live some distance away.

I had the pleasure of having Nicole as my service adviser for repairs on my BMW 325i. She and the technician worked quickly and professionally to get my repairs completed. Nicole made sure I had a loner car as they had the car for 2 day. That was very appreciated. Also dealt with Larry in the parts department and he went above and beyond when I needed assistance before I left the dealership. If you live in San Diego and need your beemer serviced this is the dealership to go to. They go the extra mile. The person that repaired my car, Inadvertently got quite a bit of oil/grease on my vehicle on the handle and seat,I made Nicole awareness of this and she was kind enough to offers a detail, which I'll be doing in the near future ,again very professional class act. I recommend this dealership very highly.

Gerald was absolutely awesome! He handled everything quickly and efficiently. Provided me with updates and was just overall very professional! THANK YOU!

First time bringing my car here for service and now I can't imagine going anywhere else! Mike Voiles was friendly, helpful and informative. Great experience all around.

Exceptional sales, I interacted with Adham Talesh all through the process and he went over and beyond, to get me the numbers I was trying to reach. Definitely recommended.

I found the service staff to be friendly and helpful. Thanks for the great service!

Got an appointment quickly, a loaner car and my car fixed under warranty. Also did oil and brake fluid service. All done right.

I had a terrific experience buying my certified X1 at this dealership. The best part of my purchase was having Adham Talesh as the one who handled the sale. He was terrific from start to finish and was great at answering any questions that I had. When I took the car for a drive, he made sure that I was happy with the vehicle, and that I understood how to operate all of the features. He reassured me several times that if I ever needed any help with the vehicle that he would be available. He was kind, courteous, and efficient from beginning to end!

Well, bought a nice 750Li, and the service team - Nicole Witzke, and Mike Voiles - did another great job for me. Their service is second to none, and do not despair at my very detailed requests! They treat you with great respect, follow up with everything, and deliver 100%. I could not wish for more, and as a true car nut, that is not an easy task for them to achieve. I cannot recommend them enough.

Davin our salesman made the whole process very easy and a seamless transition to our new car! We love it and have so much fun driving now since we have made our purchase!

I stopped by to check the BMW i3, and the sales agent Kash treated me like the King of Customers, making sure I had all the information I needed, and meticulosly following the deal in all its steps, to ensure everything went smoothly. He followed up with me in the next couple of days to verify everything was okay.

The team at BMW Encinitas made the entire process super easy from start to finish.

Jordan was awesome in helping us pick the perfect SUV for us. Once we found it... the process went very smoothly... better than I could have hoped!

Great Service, quick turn around, Employee Andrew Jones was very nice and their Uber shuttle is a great idea.. Thank you BMW for your Service!

best experience yet at any BMW dealership Mike V was unbelievably professional, knowledgable, patient, thorough and accurate. I was able to use a loaner for a week while the mechanics were trouble shooting multiple problems that have stumped other mechanics. I found the whole process relatively painfree!

The service representative was professional, thorough, and efficient. The car was serviced as needed and was returned clean.

I appreciate the attend to customer service and excellent repair and maintenance experience

Really great service from the time I made the appointment until I picked up my car. I dealt with Mike Voiles and he was excellent.

Excellent customer service with Darren M. They provided a loaner car at no charge.

OS is the man, art is cool too! Took about 4 day for repairs but it's all fixed so all good

Great service same day repair perfect done!! I do recommend

Had a great experience buying here. Highly recommend BMW Encinitas. Ask for Katheryn; she'll take care of you. My wife and I bought a 2017 X6 and the process was haggle free, painless and seamless. It's our first BMW and from here on out we're driving BMW exclusively. Also wanted to give a shout out to Mike Voiles in service. He was super friendly and willing to help out in every way possible. He has a great attitude and doesn't belittle your concerns. Great experience all around.

Having moved our X1 BMW from Maui, HI to California, we needed to get our car smog checked and a service check. The people that got the car said there was some addition program updates (software) and recall issues that had to be updated. It was going to be longer than the time I had, so they offered me a 'Loaner' car for 24 hours. It was great, and everything worked out. Thomas Nerhus was the representative that took care of me when I checked in 15 minutes early for my scheduled appointment-he was very hands on with follow up and resolve. Great Job!

Keith Sherman was great in explaining work completed.

Mike and the service department were responsive, professional and accommodating.

My BMW is precious to me and I know it was in good hands for some minor maintenance. Arthur Alvarez is a true professional, friendly and was very clear on the maintenance that was needed, even asked permission if they could wash my BMW...top notch service. Thank you Arthur.

ALWAYS a First Class Experience! I wouldn't take my car anywhere else!

Let me start off by saying I'm one of the toughest customers to deal with probably with cars being a car guy myself. It's hard for me to put trust in people with my vehicles as i treat each and every one of my cars as a child. So there's something to say when I don't live in North County but still make time to have my BMW's only serviced by the Service Dept of BMW Encinitas. The entire staff is extremely helpful, friendly, and informative. My Service Advisor Mike Voiles is an A+ guy. Always greets my family with a warm smile and treats us with the highest standard of hospitality. Mike goes above and beyond answering my many questions (what do you expect from a car guy?) and ensuring we get our cars back on the road as soon as possible. Highly Recommended!

The only place I have my BMW serviced! And Mike is my go to guy! He always takes good care of my car and makes the experience a pleasant one! I can honestly say I look forward to having my car serviced and to seeing Mike!

Art is the best He's Always friendly & provides great service He always calls to keep me informed of The status

Parking is certainly an issue. Not sure how they can solve this.

I have been using BMW of San Diego for a number of years to service my car, but have become very unsatisfied with their Service Department with my last several visits. So, I decided to try BMW of Encinitas, and had a much better experience. The appointment making, dropping off the car, getting the loaner, and ultimately picking up my car all went very well. Art was a great Service Representative. I highly recommend BMW of Encinitas.

I was looking for a certified BMW X3 and stopped in at Encinitas BMW. Jordan was my sales rep. , he made the process very easy and I was out in less than 2 hours with an new car! I highly recommend Jordan and Encinitas BMW.

I bought my X3 from BMW Encinitas and have been very satisfied with their handling maintenance and customer service, from the word go! Just yesterday, my car was serviced by Darren M. I'm so happy � and impressed at how my car was maintained. Darren is such a detailed person when it comes to putting your car in its almost new condition! I recommend this dealership in a heart beat�!

Keith Sherman was very helpful in sorting out a recall issue. My experience with this dealership was very pleasant.

Was promptly greeted and service took the exact amount of time indicated by the Service Provider.

I bought a used BMW M car from them . Poor experience. Lack of transparency. Not to be trusted.

Encinitas BMW is the BEST! Been frequenting there for 15 years since I bought first Beemer in 2002. Always a pleasure and Andrew in Body Shop couldn't have been more pleasant, accommodating and professional to work with. Thank you!

The service agent was friendly and made sure all repairs were done in a timely manner.

Worked with Joey on purchasing a new X3. After emailing a couple BMW dealerships, BMW Encinitas was the most flexible and was able to get the a better deal than i originally thought possible. Joey was great at explaining all items and was a pleasure to work with.

When I had complex questions about interstate purchase (CA to AZ) details regarding title, taxes, transport, etc, the manager barked at me: "Don't buy the car, go somewhere else." When I balked at the price, they arrogantly stated: "AutoNation does not negotiate." Two days later, they dropped the price several hundred so if that is not a negotiation, what is? Everyone is well dressed and buff and super sort of fake friendly but incapable or unwilling to actually do their jobs. It days of emails and texts to finally get documents I was legally entitled to at signing. The car itself was delayed four days while everyone took a long weekend slash vacation. When I called to complain to a manager, I was put through to the salesman who was falling down on the job to begin with.

Great experience and they make you feel at ease. Joey Heggem and entire staff were wonderful. They answered all questions and made it a simple process. Thank you!

Fantastic customer service. Had no appointment but walked in and Mr. Kamberogiannis was happy to help me get my car in for service.

When I began asking detailed questions about title transfer, paperwork and fees, the manager told me: "Don't buy the car, go somewhere else." I should have heeded his advice. Everybody pretends to be nice and helpful but once they have your money, they fail to deliver the promised paperwork and so far they have failed to deliver the car after four days. Still waiting.. I categorically condemn bmw encinitas as a dealer who fails to deliver, fails to communicate, and fails to tell the truth.

very pleasant and the rep I dealt with (Nicole), was great, saw me right away asked if I needed a loaner, which I didn't and told me she would call later. Car was repaired, washed and I was on my way. Usual BMW service. 5 star

I've heard nothing but good things about Encinitas BMW in the past. I decided to stop by and check out leasing options for an X5. Their inventory was stacked. Juan helped me locate a car that had all the options I was looking for. This was my first leasing experience and everyone involved was straight forward and transparent. I couldn't imagine the process going any better. I would highly recommend Encinitas BMW if you're in the market.

Love BMW Encinatas! I live down in La Jolla but driving all the way up to this dealer is well worth it. They have much more availability and are always able to take the time to help you with any questions or servicing. I've been using Mike Voiles as my service rep for about 2 years now and refuse to see anyone else. He is always looking out for you anyway he can and can give great advice about your car. After any job is done he always takes the time to explain in depth of what was done and lets you know future things to look out for. I highly recommend Mike if your looking for an awesome service rep!

Benjamin at BMW Encinitas made the whole process so simple and pleasant. He had offered me great deal on 535i with all the options to fit my budget. Thank you.

I was upset because of a previous issue but the service manager Mike and Nicole went above and beyond to take care of my vehicle. I was amazed and so pleased with everything. They are worth their weight in GOLD!!

Great work thank you. See you next time. I love my new car and your great service.

Went out of their way to replace a defective vent on our CPO that another dealer refused to replace under warranty. The staff is friendly and does everything they can to make service trips quick and painless. Thank you! Highly recommended.

BMW Encinitas Service Consultant Thomas Nerhus was thoroughly professional and customer service focused. My 1988 M6 was repaired expertly and with careful attention to detail.

Craig was very helpful in introducing us to the car we liked. At the day of purchase we stayed till almost 11pm at night due to another customer long process of purchase. Mark Gaines helped us close the deal and was there till we drove away and he was quick to respond to my questions regarding the car (even when he was off work) It was a long wait that day and we had a long drive home, so that could improve but all in all it was good.

I had1- 2 star -below average- experience previously here in this Bmw service center before Nicole Witzke has started taking care of my car's service request. She is the true definition of a stellar customer service you would expect from BMW. I give her 5 stars . Hope to see more advisors like her!

Had minor issues trying to get a loaner while repairs were done, and tire replacement just wasn't cleaned up like I would expect from a BMW dealership; however their customer service was great. Mike was very helpful in doing everything he could and made our situation right, and we left happy.

Very knowledgeable salesman, honest and very interested in your automobile needs and fit the car model and options to meet those needs.

Ben made the car buying experience a really great process. Very friendly, a good listener and not pushy at all.

Great deal on a lease. Would recommend them to anyone.

Quick and quality service. I have been there a couple times and plan to go back.

Dropped my car off at service with just 1,000 miles over warranty and I had previously taken the car in just prior to passing the warranty milage and I got the "all clear" and "looking good". To be followed by $5,000 bill that was delivered after I made three calls to get an update on the status of the car. Finally got a call back with the news... this place is a joke when it comes to service.

Dropped my car off for service Saturday morning for basic service. Happened to be pouring rain so thanks for the loaner that had poor tire pressure. Called around 4 to ask if my car was ready, I was told no and they would call back to let me know the status. Never called, I showed up 30 minutes before they closed, but, they decided to close early. I had to take off work Monday to get my car and when I arrived I asked to speak to the manager and was told he would be right out. 45 min later I had to leave as he was avoiding obviously me. When I finally got to work I called to speak to him and was told he wasn't at his desk but would return my call. Its been 4 hours. Matthew Van Merrick, still waiting on that call

wonderful staff. we are always taken care of and treated very well at Encinitas BMW.

Excellent. Mike went over the top to make sure that I was completely satisfied with the service.

Amazing customer service. They deliver what they promise. Ash and Andrew are very professional and takes care of all the needs and try their best to meet them.

I have been extremely happy with the service that I received from Keith Sherman at BMW Encinitas. I brought my car in because the hood wasn't closing and the annoying buzzer would keep going off even when I finally got the hood to stay closed. He remembered all the little problems I had in the past regarding the car and quickly made me feel at ease that my car was in good hands. And, by the way, it didn't cost me anything.

Quick, efficient, courteous, and perfection are 4 key words that describe the consistent service by Mike and his crew.

Great dealership. Love my service guy Mike V. He always has my back.

Outstanding sales staff! Adham Telash did a tremendous job from trade-in to purchase and financing! A very easy and smooth transaction!

It is where I have been getting my car serviced for the past 5 years. It was a no brainer to lease my next car with them. Aaron McCormick was super helpful and attentive during the entire process. I highly recommend.

Great experience with Adam and the staff at BMW of Encinitas. Very professional and truly a pleasure to work with them.

Exceptional Auto Body Shop repair Service by Daniel Barajas, Customer Service Representative. Communicative along every phase of the repair and courteous!

Very happy with my service experience! Advisor was helpful. Happy overall

We purchased our bmw and our experience was very pleasant. Aaron Mccormick was our salesperson and he was very nice, helpful and VERY PATIENT with us. We were unsure the first time we came and came back the following week. We did not feel pressured at all. Thanks Aaron for taking care of us!

Holy Jesus these people are freaking amazing. I bought my car at BMW of San Diego and it was nothing but problems from the beginning. These people fixed all their screw ups ! I love this dealer they definitely earned my service ! Thank you BMW Encinitas for being so amazing. I read reviews and chose to go here and I'm honestly RELIEVED that I came here. Keep up the good work guys ! Art is an amazing service advisor ask for him !!!

Had a great buying experience. Our first BMW. They had the car we wanted, the price we wanted.

Very friendly, professional and efficient internet sales guy!

Excellent experience, Jeff Pattridge is a really good and professional sales man who helped us through the whole process and made sure we were comfortable and happy and helped us get a great deal

I don't do reviews. I just don't. Sometimes you have to make a recommendation to the public. They literally knocked it out of the ballpark. Helpful, quick and understood what was important to me and just took excellent care of me thru the entire process.

I have Nicole helps me. I really appreciate her help. She is nice and professional. I will go back next time for sure. Nicole helps me fixed a brake light mul-function issue which has bothered me for 2 years and i went to another BMW maintenance center to fix this issue for many times but not get it fixed. Finally with Nicole's help, I can have this issue fixed before my warranty is going to expire. I really appreciate her help and professional work.

I have been leasing with BMW for many years and this was by far the easiest and most pleasant service I've received thus far. Mike Voiles took great care of me and went above and beyond to make the whole process easy, fast, and even enjoyable for me. Thank you Mike @ BMW Encinitas!

From the moment we brought our 428i into Encinitas BMW we were taken care of until we picked it up. Thomas kept us apprised of the status of the repair throughout and the overall attention to detail was amazing.

Everything went smoothly and Keith was courteous as usual.

Mike Voiles makes the whole experience pleasant, efficient, and clear. Highly recommend Mike and the rest of the BMW Encinitas Service Department team.

It was worth driving to San Diego to buy a car at BMW Encinitas. The customer service was excellent, and the follow up by Ben after my purchase to make sure I had everything I needed was even better.

My experience with Juan Duff and Jeremy was top notch and I would highly recommend them to anyone looking to lease or buy a BMW.

Craig is a very knowledgeable and courteous sales person. I recommend him highly. Frank

Two salespersons help us. First was Gilroy. He was friendly and professional. He showed us a few cars according to our specs. Then Davin, was the one who work with us during negotiation. Both are professional and got us the deal and car we want.

5 star because of Adham @ BMW Encinitas. It was a pleasure doing business with Adham ! He was very helpful through the entire process. Since we were out of state, most of our dealing was on phone and email. He was prompt, polite and professional. We found a new friend @ Encinitas. Anyone looking to buy a BMW, we recommend ask for Adham. He is the best and we love love our X5!

Great experience ! I hate shopping for cars but BMW Encinitas makes it easy and they have unbelievable service! We especially love Juan Duff and Darrin Fetterolf who were very professional and made sure we were happy with our car and deal terms.��

MUTUALLY RESPECTFUL BUYER/SELLER EXPERIENCE WITH APPLE LIKE EXPERT SOURCE FOR TECH QUESTIONS.

Customer follow-up is less than desired. No return calls or emails, in response to my emails and voice mails.

He was helpful.He knew his job and polite.And manger was caring and the day after called and asked about their services.

Love taking my car to BMW of Encinitas. Mike has always shown me true customer care. He understand every position I'm in and helps me with every option available to me.

Great Servicing experience for my 640i. I used Darren and he was excellent

I have had an excellent experience at BMW of Encinitas and I highly recommend the dealership. Mr. Adham Talesh was the sales rep who took care of us. My husband and I were quite taken by his patience and willingness to work with us. He was very courteous and considerate. He worked so hard to accommodate our needs and to make sure that we are happy customers. He not only got us the car that we liked, but also gave us a deal that we felt comfortable with. I always had nightmares about buying a car and having to deal with car salesmen. That experience is now completely changed because of Mr Talesh and his general manager, Mr. Ash. If you want a pleasant experience, please give this dealership and Mr. Talesh a chance. I am confident that you will not regret it!

We were looking for an 328D and had very specific requirements for the options. BMW of Encinitas had One car in stock that met our requirements. No other dealer in or near San Diego County had even one. Juan Duff got us a great deal, and we were in and out with our new (used) car quickly. Highly recommended.

I enjoy working with Encinitas BMW, very knowledgeable and accommodating sales and service staff.

Bill was consistently in contact with me updating me on the progress of my vehicle even though he was on vacation through the holidays.

Rachel was awesome, did everything she said and in a timely manner

Encinitas BMW was a pleasure to work with. There was no haggling or wasted effort. Craig and his management were very forthright. They offered fair value on a trade and honored the USAA pricing on the vehicle. While there was some contention on the Sirius feature, Craig made it right as quickly as he could.

Mike is great, it's always a pleasure to work with him.

Amazing service, So easy to work with the sales team. I have bought and leased over 10 cars from Encinitas BMW and will continue to do so.

2011 BMW M3 currently with 110,000 miles. Purchased at Encinitas BMW - was a good experience. Serviced exclusively at Encinitas BMW. Service has always been reasonable, and done correctly. Bill and Keith always take the time to listen to the issue and resolve. Including diagnosing and eliminating squeaks (belt slippage) and vibrations (slightly bent wheel) using their better technology. Which is why the car has done so well - no major problems or consistent issues.

We were looking for an i3 REX and had very specific requirements for the options. BMW of Encinitas had two cars in stock that met our requirements. No other dealer in or near San Diego County had even one. Jordan got us a great deal, and we were in and out with our new car quickly. Highly recommended.

Kilroy Davis is amazing. Kim and Paul in Finance are, too. Super easy to work with and friendly without any pressure. Incredible fleet of cars and pretty facility. After buying cars from several other dealerships, it's easy to give these guys 5 stars.

My wife and I just purchased a gently-used 2014 X5 and the car was literally in near-new condition...what a great ride! Kudos to Joey Heggem (Sales), Ryan (Finance) and Paul (Contracts) for making this one of the most stress-free, no-pressure, enjoyable sales experience...they all went out of their way to make us comfortable and didn't try to up-sell. We really appreciate all of the extra time they spent with us. We have purchased before from this dealership and they are a very classy yet down-to-earth organization and really are top-notch...Five Stars for an excellent job!!! --Casey and Isabel M

Great service and a great car. Thank you for everything.

I was calling around the country for a BMW M2. I found several in California, and received the best customer service from Andrew in sales. The sales process went smoothly, and the car is on a truck and should arrive shortly!

Absolutely LOVE my BMW 328i Convertible!! Thank you Anthony Razzouki for making it possible!! You and everyone at BMW Encinitas were so hospitable. Allowing my daughter and I to get warm in one of the gorgeous M series sedans while we were waiting for the car to be details was above and beyond! Merry Christmas to you all!

I worked closely with Gerald Velasco at BMW Encinitas to get a number of repairs done to the body of my 2012 650i Convertible. At our initial meeting, he looked at the damage and provided me an on-the-spot estimate for the work. Throughout the service, he went out of his way to keep me informed of the progress. I ended up asking for additional repairs and Gerald found the best way to correct the problem. He was always honest in his evaluation of the problem and dedicated to getting it fixed right the first time! He maintained a professional, yet friendly manner that put me at ease and made me feel that both my car and I were in good hands. At completion of the service, my car was returned in perfect condition. I would highly recommend this center and Gerald Velasco for anyone needing body work on their BMW.

Good work. No problems with the service office staff or the service repairs.

I recently had my engine oil changed at BMW Encinitas and the service was very efficient. It didn't take too much time on waiting. Thumbs up on my service adviser Darren Mauch

leased a 2016 BMW last week from this dealership and the experience was great. I was pleasantly surprised by how great of a selection of certified pre-owned BMWs they had and kind the BMW Encinitas staff was. The service was awesome and salesman Anthony Razzouki was so helpful! They made sure to walk me through all of the features on the different models and to review all of the financing options with me. I was nervous to lease my first car last week, but they put me at ease. I absolutely love my new car, and love knowing that BMW Encinitas will always be there if I need them!

Worked with Andrew and he was great. Always friendly and helpful. Made the experience of working with an insurance company easy. Facilities were very tight for parking and getting in and out of the body shop area. But Andrew always positioned the car for easy access.

Just purchased my first M3 from Encinitas BMW. On a scale of 1-10, my purchase experience was a 12! During the process, I met or worked with the GM, the vp of sales, finance and my sales rep that knew how to work well with my type "A" personality. Their passion for BMW's came through in all interactions. In fact, i think they were as or more excited for me to experience the car as i was to get one. I could not be any happier. big recommend.

I bought a used 2003 330i from BMW Encinitas and they provided a 60 day AutoNation warranty. I experienced some engine and transmission problems with the car which were troubling and inconvenient, but the Service Department helped advocate on my behalf to perform costly repairs under warranty at no additional charge to me. 2017 loaner vehicles were also provided to me for free while the repairs were performed and the folks there (particularly Rachel and Nicole) were great about following up and making things right. It's refreshing to see some that some businesses will still honor their commitments these days!

This was an awesome experience. My sales person Andrew Wood knew answers to every question I asked and was very helpful throughout the entire process.

Mike Voiles is the best service manager. His professionalism, attention to details for his customer's needs, his politeness, and compassion is unmatched. He is the only reason I go to Encinitas BMW.

Service was top. Friendly people, hassle free, no wait time. Very impressed. Now trying to charge >$1,100 for changing out a defective alternator (I since ordered the original BOSCH part online for $172) seems beyond crazy. $1,000 for 1- 2 hours of labor? The guy costs you $45/h fully loaded with WC & payroll tax. G&A must be high but oh well.... I know, I know,....Beamers are for 1%-ers. What was I thinking?

I bought a used 328 from Anthony. He was very professional and very responsive to my emails when I was asking questions about the car. He provided me all the information in one email so I didn't have to keep asking questions. The dealership was very comfortable and stress free. I have received several follow up emails from the dealership and BMW to check on the quality of my service. It was excellent. I still have to schedule a meeting with a "genius" to learn more about my car, and I look forward to that.

Always great service, excellent facilities and complementary loan vehicle.