I'm going to guess that since Auto Nation took them over they are forced to run this place on a shoestring. Seems to be a bare bones operation. Most of the time cannot even get a live person on the phone. When I was in there buying a car, there were customers that came in and waited around for a long time to speak to a salesman. The showroom was empty for about a half an hour. They finally got disgusted and left to find another dealer. The finance guys look professional in their suits and ties but they are not. They and the salesman seem very sincere and nice until after the sale and then they don't want to know you. Barely got a hello from the salesman when I went back in a couple of weeks later. I'm sure you can find this at many dealerships, but honestly I've bought a lot of cars and this place is by far the worst. Also found out that the service dept. put conventional oil in my car (a pre-owned) and the manual says DO NOT USE CONVENTIONAL OIL IN THIS CAR. I guess they saved themselves $40. difference.

I scheduled a test drive for BMW X5. When I came to the dealership I was asked waiting for a person who made the appointment. I was waiting for 40 min but nobody appeared, neither the person who should arrange the test drive nor the person who asked me to wait. I left the dealership without a test drive. It seems those guys are not interested in selling of their cars.

I have leased and purchased a car at bmw Encinitas. I LOVE LOVE my car and had a wonderful experience. I received such wonderful service that I traveled from northern California for my lease conversion. I felt like their only customer. They have a client for life!

Thanks to Jeff and the crew for the seamless purchase. Jeff picked us up from the airport. Car was cleaned before our arrival. Stocked up with water for our drive back to SLC. Carol in parts was great. They had the floor mats in stock, picked up a nice litte bag amd some great recommendations for dinner.

Good services.

The quote started out at over $2000. as my engine light was on and other items were noted for repair. I have a 2001 525i with 45000 miles on it. My son intervened and spoke with the service department and omitted some of the items on the list of items noted. My car had over $3,000. worth of repairs done in 2015 and some of the items done at that time were repeated for repair this time. The dealership stood behind those items and did them free of charge as those repairs/or replacements should have not needed re-doing so soon. My final bill was just over $1,400. so I was pleased that we were treated fairly. A big thanks to my son for being so observant and speaking up on my behalf.

Parts department very helpful

You are just a number here. We have recently relocated from Santa Rosa where we used to get our BMW serviced at the local dealership. I am a mum of twins and my service agent used to arrange that instead of me needing transport to and from the dealership, that an agent would deliver the loaner to our house and pick up my car for service. The service agent did all the paperwork over the phone, incl. payment and then the paperwork was delivered back with the car and the loaner picked up from me. This made taking two sets of cars seats in and out so much easier and being able to be performed at home meant the children were safe and I was not stressed trying to manage car seats and two toddlers in a service area! At Encinitas - nothing! The service team need to realize that the car being serviced has an owner and the owner is more than a check book to them hitting their service numbers.

Easy to miss the driveway but can make u-turn at signal and left turn. Relatively small dealership. Member of AutoNation.

I puchased a used M6 remotely - I live in WI... Initially things went smoothly. Polite and accomodating and worked well remotely via email and even text. It changed 180 degrees after the sale closed and they were paid on around April 16th. I paid the approximately $4k in WI sales tax which is required to transfer a title and for me to legally drive the car in WI and a $420 fee for expedited transfer and registration via VRT services. It is 5/24 and they have not paid VRT services and they have not transferred the ~$4k in sales tax I paid. They have told me 5 or 6 times that it had been FedEx'd that day. The most amusing, in a dark way, was the Sales Manager telling me that it had been wired and they confirmed receipt. I had just hung up with VRT and knew that wasn't true. The ease at which they lie tells me this is a chronic, cultural problem. Last Friday I was told the check was FedEx'd again and they'd have it Monday. I asked for a tracking number, he (Scott) said he'd call me back with it. No call and the check wasn't sent. This week Nobody will even pick up - they have caller ID, much less call me back. Apparently I have to go legal which is, again, unfortunate but I'll spend $25k making this right and making it a matter of public record. This is not a grey area, a misunderstanding or a minor slip up - this is intentional on their part and clearly not an isolated incident. I trusted the BMW brand would not have an unethical dealership like this but they do. Be careful or probably best to just avoid this place altogether.

I puchased a used M6 remotely - I live in WI... Initially things went smoothly. Polite and accomodating and worked well remotely via email and even text. It changed 180 degrees after the sale closed and they were paid on around April 16th. I paid the approximately $4k in WI sales tax which is required to transfer a title and for me to legally drive the car in WI and a $420 fee for expedited transfer and registration via VRT services. It is 5/24 and they have not paid VRT services and they have not transferred the ~$4k in sales tax I paid. They have told me 5 or 6 times that it had been FedEx'd that day. The most amusing, in a dark way, was the Sales Manager telling me that it had been wired and they confirmed receipt. I had just hung up with VRT and knew that wasn't true. The ease at which they lie tells me this is a chronic, cultural problem. Last Friday I was told the check was FedEx'd again and they'd have it Monday. I asked for a tracking number, he (Scott) said he'd call me back with it. No call and the check wasn't sent. This week Nobody will even pick up - they have caller ID, much less call me back. Apparently I have to go legal which is, again, unfortunate but I'll spend $25k making this right and making it a matter of public record. This is not a grey area, a misunderstanding or a minor slip up - this is intentional on their part and clearly not an isolated incident. I trusted the BMW brand would not have an unethical dealership like this but they do. Be careful or probably best to just avoid this place altogether.

Worst service experience. I took mine to Encinitas BMW for regular maintenance and detail. When I went to the service dept. after receiving a phone call that it is ready for pick up, my car was messed up by them. Not only the car did not have the detail done, but also there are scratches all over in the rear right side of the car as you can see from the picture. It is in the body shop now. The service specialist did not know what has happened to my car. I did not get any phone call from them explaining what happened after I left and this is NOT professional at all.

Service guy not great.

Oscar is very efficient and sincere in repair

I bought a certified M4 with engine light on, since I have to go back to San Jose on that day, I did not do the repair in the dealership. I was told that I could check this issue in local BMW. When I check this out in BMW Steven creek last week, it was caused by broken wires near the engine(most likely caused by rodent damage) with a repair quote of 2900 dollars. I contact the sales manager in Encinitas today and try to figure sth out. He told me that it has been too long and too many miles were used. He refused to take the responsibility for the damage. This is a below 10000 mile certified M4 and between the day that I purchased it and last week, it didn't need to be serviced. Except the engine light was on(the sales man told me 'it's a certified car, it could be just short circuit cased it'), and I didn't encounter any problem while I was driving. Therefore, I didn't go to the local BMW until it needs to be serviced. The local BMW pinpoint the cause of this issue and it was the broken wires. Except that, there is no other reasonable explanation and the light was on since I bought it from BMW Encinitas. Yet, Mr. general sales manager in Encinitas refused to take any responsibility.(When I asked to talk to the someone else in charge of this issue, he said he's the boss and there is no one else I can talk to). I bought my first BMW three years ago. The local BMW has always performed good care to my car and great services. I trust BMW in their good service and work standard before this incident. Thats the reason I chose certified cars and clearly my trust is misplaced. Whats the difference between 'certified' and 'used' in BMW Encinitas? A certified M4 with less than 10000 miles has proven to have broken wires near its engine. Good luck with the 'used' car bought from this place.

I bought a certified M4 with engine light on, since I have to go back to San Jose on that day, I did not do the repair in the dealership. I was told that I could check this issue in local BMW. When I check this out in BMW Steven creek last week, it was caused by broken wires near the engine(most likely caused by rodent damage) with a repair quote of 2900 dollars. I contact the sales manager in Encinitas today and try to figure sth out. He told me that it has been too long and too many miles were used. He refused to take the responsibility for the damage. This is a below 10000 mile certified M4 and between the day that I purchased it and last week, it didn't need to be serviced. Except the engine light was on(the sales man told me 'it's a certified car, it could be just short circuit cased it'), and I didn't encounter any problem while I was driving. Therefore, I didn't go to the local BMW until it needs to be serviced. The local BMW pinpoint the cause of this issue and it was the broken wires. Except that, there is no other reasonable explanation and the light was on since I bought it from BMW Encinitas. Yet, Mr. general sales manager in Encinitas refused to take any responsibility.(When I asked to talk to the someone else in charge of this issue, he said he's the boss and there is no one else I can talk to). I bought my first BMW three years ago. The local BMW has always performed good care to my car and great services. I trust BMW in their good service and work standard before this incident. Thats the reason I chose certified cars and clearly my trust is misplaced. Whats the difference between 'certified' and 'used' in BMW Encinitas? A certified M4 with less than 10000 miles has proven to have broken wires near its engine. Good luck with the 'used' car bought from this place.

I bought a certified M4 with engine light on, since I have to go back to San Jose on that day, I did not do the repair in the dealership. I was told that I could check this issue in local BMW. When I check this out in BMW Steven creek last week, it was caused by broken wires near the engine(most likely caused by rodent damage) with a repair quote of 2900 dollars. I contact the sales manager in Encinitas today and try to figure sth out. He told me that it has been too long and too many miles were used. He refused to take the responsibility for the damage. This is a below 10000 mile certified M4 and between the day that I purchased it and last week, it didn't need to be serviced. Except the engine light was on(the sales man told me 'it's a certified car, it could be just short circuit cased it'), and I didn't encounter any problem while I was driving. Therefore, I didn't go to the local BMW until it needs to be serviced. The local BMW pinpoint the cause of this issue and it was the broken wires. Except that, there is no other reasonable explanation and the light was on since I bought it from BMW Encinitas. Yet, Mr. general sales manager in Encinitas refused to take any responsibility.(When I asked to talk to the someone else in charge of this issue, he said he's the boss and there is no one else I can talk to). I bought my first BMW three years ago. The local BMW has always performed good care to my car and great services. I trust BMW in their good service and work standard before this incident. Thats the reason I chose certified cars and clearly my trust is misplaced. Whats the difference between 'certified' and 'used' in BMW Encinitas? A certified M4 with less than 10000 miles has proven to have broken wires near its engine. Good luck with the 'used' car bought from this place.

Very nice, they fixed my BMW like new.

I will not be giving you any stars 1 you haven’t finished your job that should of been done at signing I’m very disappointed in your dealership 2 you haven’t paid off my trade in 3 u haven’t Given Me the check for my trade in ! 4 you have not given me the 2nd key to my car ! All of this was supposed to be done at Signing ! You won’t return any of my calls this is not good Business shame on you ! I bought my dream car n you have turn it into a nightmare !:( n the only way to post this was to click on a star so it’s MINUS STARS you are awful people can’t even write the truth !!! YOU DO NOT DESERVE THAT STAR

Don’t like it I came here to get a oil change on a 2011 bmw x5m and I feel like everyone here is not nice, sure I encountered some nice employees but most no don’t like this dealer I now go to Bmw of Escondido it’s a lot better

My car was in an accident and had over ten thousand dollars of repair work done. My car looks great!

I hate surveys but the customer service at BMW in Encinitas is superlative. Mike Voiles, in particular, is a great service rep.

just another bs car lot with a bunch of junior varsity A-doubles who just want your money.

Jeff was great with helping me getting a car, understood exactly what I was looking for. I'm very happy with the car I ended up getting. I came to the dealership after looking at other dealerships and private sellers. I came when I was very exhausted from looking. I arrived to the BMW dealership in Encinitas with my uncle (He knows much more about cars than I do). In the begging we looked at a Toyota but I didn't "feel the vibe". I told Jeff I wanted a "sexier" car, so he showed me several other options. In the end, the VW was the perfect fit. Drives smoothly, looks great and has low mileage. The purchasing process was a little long but I think it's standard cause there is a lot of paperwork involved. Jeff walked us through every step and even answered my questions after I already bought the car. Everyone in the dealership was very friendly and professional. I had a good experience and got a good car In a very very good condition!

They seem to genuinely care about their customers. They've taken care of me in every aspect of car ownership.

Have had multiple cars from this dealership. The staff is phenomenal, the work performed is great, but to be honest they are a bit pricey. Usually they do a great job of cleaning the car before you pick it up, but his time the cleaning staff didn’t. They left brake dust on the rims and left watermarks all over the vehicle. However, that being said, the overall experience and professionalism is fabulous. Keith has been absolutely wonderful over the years. He answers every question as if he were your best friend giving you advice. He lets you know what’s needs to be taken care of immediately and what can be delayed. He always keeps you informed of what’s going on with your vehicle and always contacts you to go over options with the repair of your vehicle. I would give this rating 5 stars just for Keith, but the little things with the detailing/cleaning this time around are what dropped it to a 4 star.

I had to take the car into service for a water pump covered under CPO. Service on that was covered on time and no issues with that. During the drop off of the car, the advisor recommended oil change in spite of there still being 2000 miles left on it. Felt pressured for that. Kind of like, BMW is going to take care of the CPO warranty, you got to get this oil change done.

I took my 2014 BMW 428i in for service last Friday and they gave me a 328i loaner to drive. Everything went perfect and my car was all washed when I went back to pick up my car. It was all good!

Overall a great experience accept maybe the Financing which took almost 2 hours.. Would definitely shop here again.

Andrew Wood is a gem of a salesperson. He made the buying experience a breeze, and got me the best deal possible on my 2018 330i lease. Totally recommend going to him for all new car purchases.

Any time I get a nick, scratch, bump, or an accident hit on my car (Camry) I take it here because the painter German does a great job. You can never tell where he touched up my paint. I recommend using your car insurance here to get your car painted.

I purchased my car when my lease was up in July @ Encinitas of Bmw. Going in to finance, it was brought to my attention about a package that seemed reasonable of daily maintenance, like oil changes, brakes, things that are always needed to maintain your vehicle. This package was good until 100,000 miles. I asked a few questions with concern of purchasing this package givin the mileage that I already had on my car, which was around 60,000. I asked on making sure this would be worth me purchasing given that I would only be covered for the next 40,000 miles. He looksd at my summary of my car and said the last time you got an oil change with us it has been noted that you are due for brakes soon. We recommend brakes every 30,000 so you will get 2 sets of brakes out of this package. I purchased the package. On my next visit which was an oil change, I had also said a few months ago, your service department said I need brakes. They said this would all be done and my car would be ready by 5. I dropped my car off around 9. Got a phone call around late afternoon your brakes don’t need to be done, but a list of other things were mentioned. I got an estimate. When my car was ready to be picked up at 7pm my estimate never included a 200$ fee of them just testing my breaks and saying no. They said fine we’ll take 50% off. I got home my car wasn’t put back together probably my battery in my trunk was exposed, my car wasn’t washed.. I called the service manager Tim, he gave a refund of the remaining 50%. With that I was willing to give them another try, I understand things happen.. waited the amount of mileage they said I needed to be ready for my breaks to be done. I have 74,000 miles at this point. Took my car in for another oil change said my breaks are due. -when my car was dropped off, we had asked service how often breaks should be replaced? He said every 30,000 miles.. we got a call saying your breaks don’t need to be replaced. I was not happy, at this point I’m maybe getting one set of breaks out of this package. My frustration coming from a costumer is, that I made sure I asked the right questions before purchasing and have followed all the dealerships instructions. With that, two different people being the finance and service saying breaks are every 30,000 miles. I had the service manager Tim call me saying this isn’t right, your right your breaks should be due, let me talk to the service and call you back. (I never received a phone call) We were then yelled at saying how we’re we suppose to know how many miles you had on your car when you purchased? This isn’t our fault. called my service guy Joey, explained that I did not purchase my car from Murrieta and if you look at your notes, my lease was purchased there, I bought out of my lease from your dealership, and I asked your finance guy and told him this is the amount of mileage I have on my car. Following up with two people saying breaks are around 30,000. Furthering our details of what has happened, I have never received I’m sorry, let’s make this right, nothing. Joey agreed where my frustration was, but made it about a previous review that was wrote and said your review will effects US! My follow up was, I understand but what has lacked is where I’m coming from as a customer I left paying for this. His follow up was you’ll definitely get a set of breaks before your 100,000. And to wait another 10,000 and they should be due. Joey then told me he would have a meeting with Tim and get back to me. Never got a call. Waited a week, called Joey back to talk or talk to the GM. Never got a phone back then either. At this point the lack of communication, costumer service, I feel the dealership should give me two sets of breaks regardless because I only went based off what they have told me and followed their instructions. But I did, now I’m left with a bigger payment and have 75,000 miles on my car with the same breaks I’ve had sense I have purchased my car.

Don't Buy your car here if you have no clue. Bad service, They treat you like lower than scum when buying pre-own certified cars. The General Manager from this location has a no skills with customer Kashani, Ashkam. Don't fall for their extended warranty!!!! Just read all other bad reviews about this place. I have brake problems, They wouldn't even take care of that. That should be dangerous and illegal. I would never go them ever again, This is why i will never buy a BMW. Audi treat you far better than this.

Don't Buy your car here if you have no clue. Bad service, They treat you like lower than scum when buying pre-own certified cars. The General Manager from this location has no skills with customer Kashani, Ashkam. Don't fall for their extended warranty!!!! Just read all other bad reviews about this place on yelp. Their employees at the work in doesn't seem to like helping customer. I have brake problems, They wouldn't even take care of that. That should be dangerous and illegal. This is why I will never go back to this place again if have too, I would never buy a BMW. Audi Take much better care with their customer by far. They also have shady sales pitch.

Service department area is too small and staff are not properly trained. Last time I took my car for service, I had to stand by the door with three other customers since there is no reception area in the service department. I had to move carefully every time door opened so door wouldn’t hit me. Someone cut in line but the service person did not pay attention to her turn. The problem that explains my poor experience is the fact that I never received a survey email about my experience. According to my last 20+ years of experience with BMW and Mercedes dealers, this is the only dealership that did not send a survey.

DO NOT BUY USED from this dealer. Despite the fact that these vehicles are supposed to be certified, my 6 series has been nothing but trouble and I've had it for less then 6 weeks, 77,000 miles on the vehicle. Actually it's now running worse then when I took it in for service. 3 weeks after purchase, driving on the freeway the E-brake light comes on, drops into safe-mode gear and then check engine light comes on (no brake was not on and had been driving it for 40 minutes) so had it towed to dealer. Got it back with the repair being the battery needed charging? Made no sense. I then noticed a slight noise in the steering column as slow speeds. Coincidently less then 3 weeks after that the check engine light comes on again. $400 later a new crank shaft sensor replaced so I asked them to check into the steering noise which they told me the first time could not hear anything. I asked them to check again and was called and notified that if fact there is a problem that would be in the several thousand dollar range to fix. Service writer said go ahead and drive it and when I picked it up it's much worse then when I dropped it off. You can hear the steering from across the parking lot. I understand the risk of buying a used car but when I see a supposed reputable dealers name on the car that says certified used I would expect more than you would from the corner car lot. Will take it to a independent and have whatever needs to be done and chalk it up to a lesson learned. BTW when the sales person sent me an email to recommend the dealer to family and friends, I shared with him my frustrations in hopes of some accountability but...... Crickets.

Davin (Wibowo) was great on helping me find a replacement for my 2015 i3 Rex. He found a slightly used 2017 that fit it my needs and he made sure I stayed on my budget, I definitely will reach to him again next time I need to replace one of my cars!

Ask for Ben - he's the best. He helped me find the exact car I wanted and didn't make me feel like a pain in the bum, even though I know I was. He's super on top of things which I totally appreciate. Everyone I dealt with there was so nice; Pat in Lease Returns, Jordan in Finance and Jed the Genius! I live in Banker's Hill and drive to Encinitas because I love this place. I am a loyal customer and recommend it to anyone who's looking for a new or used car.

UPDATE: Called GM left a message, still no response, further reason not to come to these guys. They really don't care about their customers. Below I don't even list other things these guys did which showed lack of care and unprofessional work. Do NOT Trust these guys. We bought out our lease from them and were pushed into an extended maintenance package because we were told we needed new breaks and rotors now or very soon. The guy even stated that we would be able to get these done twice before the package expired, he said they could change them as often as they wanted (not true they are limited by BWM, do not fall for this trick). We are 15k into the extended maintenance package, have brought the car in three times they now they are refusing to replace the breaks because they said they are fine and don't need to change changed. I talked with the service manage, told him how were were sold on the package because we were told our breaks were ready to be replaced. He begin arguing with me that they would have never told us this to sell us the package and they can't change the breaks now rather than try to help find a solution to the problem. Also, one time taking the car in, they pulled out the battery, and never fully reinstalled it. I honestly never leave negative feedback but this was the worst experience I have ever gone through with a dealer. Wish this was not the case cause we love our car. We will now drive out of our way to another BMW dealer to avoid these guys.

Do not trust these guys. We bought out our lease from them and were pushed into an extended maintenance package because we were told we needed new breaks and rotors now or very soon. The guy even stated that we would be able to get these done twice before the package expired, he said they could change them as often as they wanted (not true they are limited by BWM, do not fall for this trick). We are 15k into the extended maintenance package, have brought the car in three times they now they are refusing to replace the breaks because they said they are fine and don't need to change changed. I talked with the service manage, told him how were were sold on the package because we were told our breaks were ready to be replaced. He begin arguing with me that they would have never told us this to sell us the package and they can't change the breaks now rather than try to help find a solution to the problem. I honestly never leave negative feedback but this was the worst experience I have ever gone through with a dealer. Wish this was not the case cause we love our car. We will now drive out of our way to another BMW dealer to avoid these guys.

Four stars: When I scheduled the appointment, I was told it would take 1.5 hours. When I arrived, I was told that there were "programming updates" and the estimated time increased to 4 hours. The car was ready after 3 hours. Its difficult to plan your day when you were given the incorrect information at scheduling time.

Excellent experience. I live overseas but keep an almost-vintage 99' M3 that I own here.that sadly started stuttering on acceleration during my holiday. Mick was very personable, efficient, easily contactable. He and his mechanic kindly insisted on only repairing what was necessary and so the final charges were significantly less than the original estimated I had approved. Also was provided a complimentary electric i3 loaner car, to help me get around during my short visit back home, which was very neat.

I enjoy interacting with everyone at BMW Encinitas! They are kind and courteous. My recent lease experience was phenomenal - I will definitely go back.

I bought a 2018 X3 with just about every feature and package available from BMW Encinitas in early December 2017. The sales team was a little pushy but still very courteous. Overall, the sales process was just shy of enjoyable. The sales team was knowledgeable and really enjoyed the product they were selling. I had a tire pressure sensor malfunction warning so I took the car in for service at BMW Encinitas Collision Center. While it ended up taking much longer than I had hoped, my service associate, Mike, kept me updated and did everything in his power to get me back on the road. In the end, it took almost 3 weeks for the parts to arrive from Germany but once they did arrive, BMW Encinitas Collision had me back on the road the following afternoon. The entire team including the service managers there were very professional and went out of their way to apologize and make things right. I'll return for my regular services going forward (hopefully that's the only time I'll have to return!).

Excellent dealership. Service very good

My service advisor, Arthur Alvarez, is awesome and ever accommodating. He is just good at what he does, has excellent skills, and always always ALWAYS ready to help! Thank you, Arthur!

Very helpful & easy to work with. Help you choose the right car

The service was done in a timely manner, that’s why 3 stars. The service managee that helped me was condescending, rude and arrogant. He lectured me, and reprimanded me for coming in past my service date and told me I could jeapordize my warranty! Turns out I wasn’t late at all, it was their mistake, as they had been negligent in updating the computer with my last service. I was promised, when i made my service appointment, a loaner the size or bigger than my car considering I had out of town company. No such luck, I had the choice of a smaller 3 series sedan or a smaller X1, both smaller than my car. When I asked if he was sure there wasn't anything else bigger, he basically told me I should consider myself lucky I’m getting what I’m getting because there were only 2 loaners left. This was at 9:30 in the morning. The entire time, he spoke to me in a condescending, almost smug manner. I’m in the automotive industry and I know if any of the dealers we consult knew their service managers were treating customers this way they’d be livid. This is a huge money making area for a dealership, and a way to upsell BMW customers. This guy is doing a disservice to his dealership and to it’s customers. Really disappointing.

I was looking for specific model and color combination and found it at BMW of Encinitas. I'm a long time BMW enthusiast, but this is my first time purchase from BMW dealer. Friendly and knowledgeable stuff. Good experience. Recommend!

I had an appointment for service with a rental car reserved and at that time they said they were out of cars. My service advisor was not helpful at all. I spoke with the Sales Manager who actually gave me a loaner car to drive. However I never even received a call to let me know my car was finished. My service advisor was horrible to deal with.

BMW credit card is and then secretly signing you up for it without your knowledge. This should be illegal. Terrible sales experience. Took numerous calls to dealership and finally a complaint to BMW of North America to finally receive license plates on the last day of the 90 day temporary tag period. I would recommend attempting to call the dealership prior to purchasing a car and attempting to get a live person in the finance department (won’t happen). I finally was able to speak with a sales manager and he explained that the plates had not been ordered for some reason. He said he would check into it and then he never called back nor responded to the three voicemails I left. I also found 3 months after my purchase that I was supposed to have a feee Sirius XM subscription. I wasn’t aware of this and it was never activated. I was able to get it activated but lost over three months of free trial service. I would not recommend this dealership

Nice place with lots of inventory. Went with a friend looking for a used car. Could not get any service so we left.

Car needed a recall for both airbags, was told to drop car off anytime, they were in stock. Hour after doing so, got the call they didn't have any and had to wait two extra days. Then want to charge $160 for a simple diagnostic test for a check engine light. Zero customer service.

first time using the service It was more than excellent

I have called twice now to ask for an estimate on replacing my rear brake pads. Both times I have been put through to Keith's voicemail. He doesn't return my call. I reached out on FaceBook but you cannot help me here. Horrible, horrible service by BMW's standards. I'm blown away.

ADAM TALESH MY SALES PERSON WAS EXCEPTIONAL AND DELIVERED ONALL THE PROMISES BEFORE, DURING AND AFTER DELIVERY OF MY M4. NICOLE FROM SERVICE WAS ALSO SMART, EXCEPTIONAL AND UNDERSTANDING OF THE CAR NEEDS AND MY REQUESTS. STAFF WERE ALSO HELPFUL AND CARING. LIKE TO DO BUSINESS WITH THIS FRANCHISE.

Art was great! He explained everything including the warranties.

I bought a 2018 X3 with just about every feature and package available in early December 2017. The sales team was a little pushy but still very courteous. Overall, the sales process was just shy of enjoyable. The sales team was knowledgeable and really enjoyed the product they were selling. I loved my vehicle, for about 3 weeks. I had a tire pressure sensor malfunction warning so I took the car in for service a little less than a month after I bought it. That's the last I saw it. It's been in the shop now for almost exactly 50% of the time I've owned it. The service people are polite and professional. And I fully believe they are doing what they can. They say the parts needed are only in Germany and for some reason can't get here. They have no reason to be dishonest about that so I believe them. And they gave me a loaner that only had 100 miles on it and is "adequate". The real rub for me here is the overall lack of customer service. That it seems to be considered acceptable for a repair to take this long is mind boggling to me. I have to call once or twice a week to check on the status of my vehicle. No one calls me to update me, even just with a quick "still waiting on parts, sorry!" And when I talk to them, I get the impression that no one there recognizes that this is a really bad BMW experience. Having my brand new car in the shop for a month or more and driving a car with half the features and space with no idea of when I will get my own car back isn't really my idea of good customer experience. I doubt BMW financial would appreciate if I made half my payment or skipped the month that my car was in the shop. And thus far even an apology seems hard to come by so I doubt I'll see any "token compensation" for this disaster. So it seems BMW Encinitas and/or BMW as a whole assumes I'll just accept this as part of BMW ownership and be happy I'm in the club at all.

I bought my bmw x5 from there. They are very great people. Only thing i dont like is they dont bargain on the price.

The repair to my emergency brake was fine. I asked for my car to be detailed while it was there; that was a disaster. There was damage to the car and when I pointed it out I was told it was there when I brought the car in! The plastic and wood parts of the car were streaked with a white haze. The front driver side headlight cover was scratched as was the car paint below the light cover (as if a buffer's pad had come off in the middle of buffing the finish). There is a quarter sized spot of what looks like a chemical drip and a big chip in the paint right there too. The service representative had the Service manager talk to me; he implied I was lying, told me he'd meet me halfway with the headlight cover and polish both of them for $75. When I came for the car the price was $150. Someone I had never seen before met me at the door, sat me down, and asked for my credit card. No one else came to talk to me. I was outraged. Said I had bought two BMWs from the dealership (in 2011) and had had all my service done there. If this was how the dealership was going to treat me I wasn't coming back. This was my first service after my 5 year warrantee had expired. I can hardly look at my X5 ... I am sure the damage has reduced the value of the car.

When trying to buy the elusive white M2 I contacted virtually every BMW dealership in California before purchasing my car from BMW Encinitas. This was a big deal for me since I live in Santa Rosa which is hundreds of miles away from the dealership. Nevertheless I flew to San Diego where the dealer picked me up and drove me to my new car. Of course it was a lot of fun taking a couple of days to drive it home. The entire process with the dealership was pleasant and professional and they gave me an outstanding deal and did everything possible to ensure my satisfaction.

Everyone was very clear with us about what was available and what the process would look like. The finance manager was phenomenal - quick, clear, and very helpful.

Andrew in the collision center couldn?t have been more helpful or friendly.

Thomas helped me with an airbag recall on my 330i. While they were at it I had them change the oil. Car was ready before promised and was washed and vacuumed when I picked it up. Pleasant experience!

Service manager, Keith, is outstanding and he has helped us for more than ten years and several BMWS. He is the best and the reason we go to Encinitias BMW. However, that state of the dealership keep deteriorating. I went to new car showroom and was shocked!!! Everything in the place was DIRTY! Even the CARS. It now looks like a 2nd class operation with no pride. What a shame. Thank God we still have Keitth who seems to keep his profesional pride in a dealership that no longer makes me want to buy my next car there.

Had my car serviced here. They gave me an electric car for the day. I really liked the car so when I returned the car and picked up my car. I went to the sales department to ask about the electric car ( my lease is up in a few months, they told me to go on line to get details and pricing on the car) REALLY!!!!!. Then when I went to get my car from the service department, they said the car was not washed yet. This was at 5:30, they called me at 4:30 to tell me my car was washed and ready to be picked up. After half an hour they told me they could not find the keys to my car. It took another hour to find the keys and when I got the car it was not washed either. I would never go back to this location for service or to purchase a new car.

Very small area. No parking area, took long time to speak with representative.

Very friendly staff - run by Auto Nation. Service department is respectable but can get a bit overwhelmed. Full BMW retail pricing on services so expect to pay $130 for an oil change. Very impressive selection of cars including rare models, but their lots are packed so getting in and out can be difficult.

Very easy to schedule an appointment, my service writer Art was very friendly, informed and communicate on my oil service & warranty issues. The 5th star was lost because it took two weeks to get my car back. This is a 6 month old 740i and there was a "quarter size" defect in the driver seat leather that was spreading. Apparently the service dealer Encinitas claims the sales dealer El Cajon repaired the seat before the car was sold when it was in inventory. So BMW was only willing to repair the leather rather than replace the seat. The leather repair man must have been busy and it took 2 weeks to address, approve and complete the repair. I expect this to be an ongoing issue, though I was told otherwise....

Not advised that recommended tires were not in stock at time appt booked. Tire replacement and realignment took significantly longer than estimated. Final check, cleanup and delivery also took longer than advised.

I?ve had my car repaired twice with these guys and they do excellent work! My X3 looks brand new. Andrew Jones is extremely professional, helpful and communicative. If ever I?m in need of collision repair (and I hope I?m not) there?s no where else I?d trust with my BMW.

Avoid this dealer. Lying and deceitful sales team.

Avoid this dealer. Lying and deceitful sales team.

I highly recommend working with Arthur in the service department at BMW Encinitas. He's professional, knowledgeable, courteous, detail oriented and works in a very timely manner given the high volume of requests in the service department.

This is my second BMW purchased from BMW Encinitas. The sales staff, service department and parts department have always provided the best in service. Just had my first service on my new BMW. Arthur Alvarez answered all my questions politely and professionally and returned my car promptly. I look forward to working with this Service Advisor in the future.

Being honest here. Even though the place is going through some sort of renovation (no signage saying what their doing - missed marketing opportunity), the place is very messy. Old wheel display with pitted chrome wheels (salt air). The display for seating fabric was behind chairs & no organization to it - looked unkept. Arrived around 10-10:15, left after7PM. (really? Thanks!) Had the typical car buying experience - Offered less than half KBB for my car, then they nearly doubled it, while still being below. (only to see it advertised 3 days later for $5K more). Paid an excessive and truly disgusting amount for my additional warranty - but by this time, I had been there 8 hours! and developing a horrible cold. I just want out!

Well first kash an employee lied to me about being approved for a car so I signed papers gave my down payment and wIted for delivery then i get a Call from bmw saying they need more money and Come to find out that I was never approved for the car so I go back down to get my money back and I only got part of my down payment back and i been trying for 2 weeks now to get my money back and I believe it's Justin who refuses to answer or even return my call about my money.....so don't go to these thieves

I have always been an enthusiast of the BMW Encinitas location including my advisor Keith, and I still am. In fact, I have owned 8 BMWs through the years. HOWEVER, the service procedure for the BMW i8 is downright ridiculous, and BMW as a company ought to be ashamed of itself. FIRST, you need to understand that there is ZERO ability to do any basic user maintenance like check or refill fluids. Everything has to be done by the dealer. SECOND, *ALL* service notifications (even a request to add fluids) turns on the Check Engine light. I don't know about you, but a Check Engine light generally means to me that I need to get the car to the dealer right away because there might be a serious issue. THIRD, it takes three days for the i8 specialist to even look at the car. The first time I took it in for the Check Engine light the problem was that the "Engine Sound Generator" (you know, the circuit that creates the artificial engine noise in the cabin) had malfunctioned. Are you kidding me????!!! And you kept my car three days for this? The second time it was apparently an amorphous "Add Fluids" indicator. Come on BMW, you can do infinitely better than this. As an engineer myself, let me opine that this is the WORST engineered notification and service system that you could have designed. I sure hope the rest of the engineering in your cars is better than this. Yes, I'm annoyed, really annoyed, you know why? Because it wastes my time having to drive over numerous times to drop off and pick up my car for silly-ass notifications that you can't look at for three days. You're wasting my time, and the time of the service technicians who have to deal with this silly stuff. Okay, I'm done for now....

Vehicle was not ready when promised and there was no communication from the service advisor as to the status. The regular service was performed but the issue with the bluetooth was not resolved.

Expensive and bad service.

Keith was amazing, made my last minute appt brief and direct. Truly appreciate him taking care of me!

I have cancelled the 2500$ tire and wheel protection they said I will receive the check in two weeks now it’s already 5 weeks. And they don’t answer my call or call me back.

Easiest car buying experience ever! This is the 3rd car I’ve bought from Encinitas BMW; they are my dealer for life!

They made what should have been a simple purchase complicated. I was buying remotely, paying in cash and having the car shipped (within the US). I have done this approx 10 times in the past 10 years and have never had an issue. It took them days to get me paperwork, they required me to fill out a credit app even though I was paying cash. They told me that I couldn't use my own shipper- that I had to use theirs (which was 25% more expensive),. They told me that I could sign in person at a specific dealer in my town. Instead they set it up for a dealer that took me over an hour to get to. Finally- they told me that they couldn't give me a temp/transport registration. For each of these things they told me 'that was their policy''. Most of them they rescinded after I pushed back a few times but some they did not. All in all- very unpleasant.

Way better customer service experience than San Diego BMW!

On my fourth BMW, I would say that I enjoy their cars. We need cars with exceptional safety features and BMW fits the bill. The cars are stylish, comfortable and easy to drive with a lot of power. BMW of Encinitas always gives me the best service, speedy and reliable. I will be back.

Not customer friendly.

They did they not fix two separate issues that I reported on the first day, which I found after driving it back home. I then organised that evening to bring it back the next day, and was told it would be fixed by that afternoon. They then told me that they got busy and could not get to it at the end of the day, and would have to keep it overnight! Last time they told me that they could not look at my breaks issue when it went in for service, as they had their office xmas party that day and didn't have enough time to look at everything on my car! I guess they were honest.... they did not tell me that prior to bringing it in though! This will be the last time they get my business. I would not buy from them again or use their services. They have been like this for years unfortunately as other family members have had similar issues in the past. Not sure why they give such poor service. Perhaps poor management? I will give BMW of Vista a shot next time, hopefully they I not run by the same people!

Good experience. Pretty much what is expected of a car dealership.

Love our new X1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Always have the best service ever, I am so spoiled. Bought my 6th BMW here and was very well taken care of by Ash Kashani and Jeremy :) thank you guys! You rock!

Rude sales people

Employee andrew was so rude never called us waited called back never did so we went elsewhere for our bmw

Very good. Took a bit longer than promised (2 hours vs 1)

Josh the salesperson was very knowledgeable and personable. He is part of yhe reasin i bougjt the car.

Took my car in for an oil leak, and Darren took exceptional care of me. I had a long delay to pickup my car the first go around, which was simply to the fact they were SLAMMED and my alert light was still on. Darren had a driver come to me and to make it up they provided an exceptional wash. These guys really went over and above to make things right. I will continue to service my vehicle here. Thanks Darren!

My 5 series was taken into repairs at BMW Encinitas and couldn't be happier. Andrew Jones and his team have done a great job and looking forward to driving my car out of the shop.

Stay away from this bmw at all cost... They are incapable of doing the simplist job correctly, and ill explain shortly... The only reason they have so many 5 star is sale person soliciting the review.... Like 90% of places... But when it comes to service if i could give lower than 5 i would.... They did a really bad job replacing my air filter some thing that is so easy it's literally removing 2 screws and 4 clips it takes me under 10 mins to replace and they charge 150+ and do a very poor job they basically forgot to close one on the clips the most bottom right one, I had extra dust in the side of the housing that usually remains clean, so no clue in how much made it to the engine.... i personal love to DIY on my beamer since im out of maintenance and warranty.... to put hing i. Prospective I also went through the entire warrant 4y/50k in one year ive have my 2015 X3, services in NYC, Jersey, Vegas, Austin, and bmw of San diego.... i walked into san diego one thinking it as them they went through the data and confirmed it was Encinitas, not only that i had computer bugs they never fixed all behaves the same they never fixed the electronic park release without seatbelt in bug.... and just got more odd bugs.... and the worst they try to convince me to do the child seatbelt recall on my car, i was hesitant but went ahead and did it, their is a tear in my doubled seatbelt seam holder from when they put the rear seat back on you see its a little tricky and requires subtlety which they clearly have none.... and how i discovered this well you see the gasoline filter is there passenger side, so if you need to change it is there.... Look people most if you would never ever even know these things if beemers are taken care of they last forever i would not trust these folks go to Bmw San Diego, or any other one for that matter (not vista same group probably same kind of service)... And lastly also called for those who wonder left a voicemail for manager and never heard back!

Poor customer service

As always, Keith and BMW Encinitas were wonderful to work with.

The check engine light had come on in my 328d wagon; plus it was almost time for a service, so I took the car to BMW Encinitas. Nicole Witzke was the member of the service department assigned to me. The service was great; I had a loaner while my car was being repaired and everything was covered under warranty. I hope my service appointments always go this smooth.

I was there to work they had parts inventory this weekend

Unfortunately the service aspect seems to be declining. I've been taking my BMW's to Encinitas for almost 15 years and over the last few years the customer service aspect had gone down hill. Poor communication with regards to what is happening with your car. Customer should not be the one that had to call in to find out what is happening at the end of the day. The actual car service is great with BMW technicians is expect nothing less. Unfortunately BMW Encinitas had lost my car purchasing business about 6 years ago now it looks like they are going to lose my service business as well.

Great experience! Flew down from Half Moon Bay and drove the car back home. Very simple process.

Awesome experience picking up my new X6M. My salesperson Davin Wibow is a total car enthusiast and committed to a long term relationship and not just a transaction. This is my fifth BMW but #1 for the overall sales experience. I wouldn't hesitate to recommend BMW of Encinitas to others.

Adham and the staff go that extra mile to please. I recently purchased a gently used x3. The staff at BMW took care of all the items I wanted buffed and fixed. They even have me a loaner car. A brand new x 5!!

Delay in service and getting 'Service Engine Soon' display with in 24 hours of service.

I bought my car in 6-21-17 on 8-11-17 justin email saying missing signature need my signature to proceed...he send me overnight...few day later he on vacation..until now 8-26-17..i havent got my tag or plate yet. I contact them but no one can tell me the status... terrible

Change oil. Only took 2 hours. Promise 45 mins. Check in might be 1 hour 15. Then 2 hours later Then you got the up sale. New tires, New brakes my car as than 20,000 miles on car I will not buy a car or go back for service at this Bmw dealership

I was very, very happy with the used 435 I picked up. The transaction was smooth, the car that was purchased sight unseen was in better condition than i imagined. Jeff Partridge was very responsive and very on top of it the whole time. I paid a fair price and received a fair price on my trade in. I would strongly recommend Jeff and the rest of the team here, no hesitations whatever. Its great to be able to comment on such a smooth transaction with ethical businesspeople.

Great experience, Arthur was great and everyone was extremely courteous and professional, including Ryan, the Uber driver that BMW provided me.

Originally, I really want to give 5 stars, but the "additional car wash" took 50 mins and it was killing me. I finally was trapped in traffic jam of rush hours. Please don't believe that it might take just 10 mins lol

I had the opportunity to work with Nicole when taking my car in for the first time. She was pleasant and very helpful. She made me aware of the schedule maintenance items needed but was in no way pushy or aggressive , as some dealerships can be. I will certainly take my car back to this dealership although I live some distance away.

Bmw Encinitas was paid to register my tag on an out of state purchase. on 7/5/2017 today is 8/16 . According to the tag registrar there is no record the company even applying for the registration.Not to mention when I finally received the car 8/5/2017 (a month after purchase) they sent it with no temporary tag.I sent emails to Joey in sales and Eddie in finance the same day I received my car, and no one responded.I finally got in touch with Justin in finance on Tues. the following week. He overnighted me a temporary tag the same day.8/9/2017.I received the temp tag the next day only to realize that it was only good for 4 more days.8/14/2017 (30 days after purchase date) and now once again have a vehicle that I can't drive.Not what I was expecting from a luxury car dealership.once you purchase your vehicle good luck getting anyone to help you.worst car buying experience ever!

Everyone at BMW Encinitas that I have dealt with is very professional, skilled at what they do, and very kind. Excellent place to go to!

I had the pleasure of having Nicole as my service adviser for repairs on my BMW 325i. She and the technician worked quickly and professionally to get my repairs completed. Nicole made sure I had a loner car as they had the car for 2 day. That was very appreciated. Also dealt with Larry in the parts department and he went above and beyond when I needed assistance before I left the dealership. If you live in San Diego and need your beemer serviced this is the dealership to go to. They go the extra mile. The person that repaired my car, Inadvertently got quite a bit of oil/grease on my vehicle on the handle and seat,I made Nicole awareness of this and she was kind enough to offers a detail, which I'll be doing in the near future ,again very professional class act. I recommend this dealership very highly.

Gerald was absolutely awesome! He handled everything quickly and efficiently. Provided me with updates and was just overall very professional! THANK YOU!

First time bringing my car here for service and now I can't imagine going anywhere else! Mike Voiles was friendly, helpful and informative. Great experience all around.

Exceptional sales, I interacted with Adham Talesh all through the process and he went over and beyond, to get me the numbers I was trying to reach. Definitely recommended.

I purchased two cars from this dealership. I moved out of state sold my last car and tried to request a refund on my warranty. It took many emails and calls but Eddie finally got both checks processed and sent to me. One check was wet from a storm so I called back and asked if they could put a stop payment on the check and reissue. I emailed back many times with never a response. Finally got Kay on the phone in Finance she said she would take care of it and no response since. I have sent subsequent emails, left voicemail messages to both people in Finance and never a response. I called the General Manager and left a voicemail as well. I have placed two calls to BMW North American and they said there is nothing they can do since dealer has a private owner all they can do is send an email to the General Sales Manager asking him/her to contact me. They then suggested I call the General Sales Manager who happens to be the same person they have contacted and who has not responded yet to me since the initial call into BMW North America two weeks ago. BMW North America said it will be 1-2 business days to have this elevated. Who has time for this? I bet if I was buying a car I would get a call back?? This is not luxury experience and sad if this is BMW. I expected more ...would never suggest purchasing a car again from this company. They have lost their Mojo. My next stop will be Better Business Bureau. Please beware!

I found the service staff to be friendly and helpful. Thanks for the great service!

Got an appointment quickly, a loaner car and my car fixed under warranty. Also did oil and brake fluid service. All done right.

I had a terrific experience buying my certified X1 at this dealership. The best part of my purchase was having Adham Talesh as the one who handled the sale. He was terrific from start to finish and was great at answering any questions that I had. When I took the car for a drive, he made sure that I was happy with the vehicle, and that I understood how to operate all of the features. He reassured me several times that if I ever needed any help with the vehicle that he would be available. He was kind, courteous, and efficient from beginning to end!

My sales experience was good, but the finance experience has been very dishonest. DO NOT trade a vehicle to them if you still owe money on it. It has been 15 days since I traded my 2009 335i in to them and they STILL have not paid my bank for the car. I was just forced to make ANOTHER payment on a car I no longer own (12 days after they took it) and they will not return my calls or pick up the phone in finance. Very shady, beware! I have escalated to BMW North America but still have no resolution.

Well, bought a nice 750Li, and the service team - Nicole Witzke, and Mike Voiles - did another great job for me. Their service is second to none, and do not despair at my very detailed requests! They treat you with great respect, follow up with everything, and deliver 100%. I could not wish for more, and as a true car nut, that is not an easy task for them to achieve. I cannot recommend them enough.

On the plus side, the service itself (routine maintenance) went smoothly. I appreciated the use of a loaner car, and also appreciated getting my car washed after the service. On the not so great side, I had a 7am drop off, and the service staff trickled in between 7:05-7:15. I sat at the service tech's desk for ~20 minutes while he waited for the system to boot, and then typed in what seemed like a crazy amount of info for a routine maintenance (??). So, the drop-off process could be much more efficient.

Davin our salesman made the whole process very easy and a seamless transition to our new car! We love it and have so much fun driving now since we have made our purchase!

I stopped by to check the BMW i3, and the sales agent Kash treated me like the King of Customers, making sure I had all the information I needed, and meticulosly following the deal in all its steps, to ensure everything went smoothly. He followed up with me in the next couple of days to verify everything was okay.

The team at BMW Encinitas made the entire process super easy from start to finish.

Jordan was awesome in helping us pick the perfect SUV for us. Once we found it... the process went very smoothly... better than I could have hoped!

Great Service, quick turn around, Employee Andrew Jones was very nice and their Uber shuttle is a great idea.. Thank you BMW for your Service!

best experience yet at any BMW dealership Mike V was unbelievably professional, knowledgable, patient, thorough and accurate. I was able to use a loaner for a week while the mechanics were trouble shooting multiple problems that have stumped other mechanics. I found the whole process relatively painfree!

Been here 4 times and will never return. I "catch" them in their sloppy work each time. Today was the last straw, got brake fluid flush, inspected it after done and debris in fluid, they sucked out debris from reservoir after I complained, I inspected again (to their surprise) and they dripped brake fluid all around the reservoir. I had to clean it up with my own rags! They keep saying sorry for their screw ups, but I'm done. Warning! Check their work if you can and be prepared to get pissed. Just moved to the area, but I'll be finding a repeatable dealer or independent shop from now on.

The service representative was professional, thorough, and efficient. The car was serviced as needed and was returned clean.

Sales and Service dept are great. But the finance dept never responds and keeps ignoring when trying to cancel the warranties. I cancelled by warranty on Feb 2017 and its now June still I did not receive my money. I told my work colleagues about this and now none of them are going to buy from BMW encinitas.

Great place yo buy, but after buying good luck getting anyone from finance to give you a call. I purchased two cars from them.

I appreciate the attend to customer service and excellent repair and maintenance experience

Really great service from the time I made the appointment until I picked up my car. I dealt with Mike Voiles and he was excellent.

Excellent customer service with Darren M. They provided a loaner car at no charge.

OS is the man, art is cool too! Took about 4 day for repairs but it's all fixed so all good

Joey was great! He was very knowledgeable, friendly and patient. The location was a little run down but his part of the experience made that less of a concern. I was sad to say good bye to my 325i but I am loving my M3. Thanks Joey!

Great service same day repair perfect done!! I do recommend

Had a great experience buying here. Highly recommend BMW Encinitas. Ask for Katheryn; she'll take care of you. My wife and I bought a 2017 X6 and the process was haggle free, painless and seamless. It's our first BMW and from here on out we're driving BMW exclusively. Also wanted to give a shout out to Mike Voiles in service. He was super friendly and willing to help out in every way possible. He has a great attitude and doesn't belittle your concerns. Great experience all around.

Having moved our X1 BMW from Maui, HI to California, we needed to get our car smog checked and a service check. The people that got the car said there was some addition program updates (software) and recall issues that had to be updated. It was going to be longer than the time I had, so they offered me a 'Loaner' car for 24 hours. It was great, and everything worked out. Thomas Nerhus was the representative that took care of me when I checked in 15 minutes early for my scheduled appointment-he was very hands on with follow up and resolve. Great Job!

Keith Sherman was great in explaining work completed.

Mike and the service department were responsive, professional and accommodating.

My BMW is precious to me and I know it was in good hands for some minor maintenance. Arthur Alvarez is a true professional, friendly and was very clear on the maintenance that was needed, even asked permission if they could wash my BMW...top notch service. Thank you Arthur.

We had a good experience at BMW Encinitas. They gave us the price we wanted and we are very happy with the options in the car. Salespeople are friendly and helpful. The location is a bit crowded and we had to go to other side lots to find the car we wanted.

ALWAYS a First Class Experience! I wouldn't take my car anywhere else!

Let me start off by saying I'm one of the toughest customers to deal with probably with cars being a car guy myself. It's hard for me to put trust in people with my vehicles as i treat each and every one of my cars as a child. So there's something to say when I don't live in North County but still make time to have my BMW's only serviced by the Service Dept of BMW Encinitas. The entire staff is extremely helpful, friendly, and informative. My Service Advisor Mike Voiles is an A+ guy. Always greets my family with a warm smile and treats us with the highest standard of hospitality. Mike goes above and beyond answering my many questions (what do you expect from a car guy?) and ensuring we get our cars back on the road as soon as possible. Highly Recommended!

The only place I have my BMW serviced! And Mike is my go to guy! He always takes good care of my car and makes the experience a pleasant one! I can honestly say I look forward to having my car serviced and to seeing Mike!

Art is the best He's Always friendly & provides great service He always calls to keep me informed of The status

Parking is certainly an issue. Not sure how they can solve this.

I have been using BMW of San Diego for a number of years to service my car, but have become very unsatisfied with their Service Department with my last several visits. So, I decided to try BMW of Encinitas, and had a much better experience. The appointment making, dropping off the car, getting the loaner, and ultimately picking up my car all went very well. Art was a great Service Representative. I highly recommend BMW of Encinitas.

I was looking for a certified BMW X3 and stopped in at Encinitas BMW. Jordan was my sales rep. , he made the process very easy and I was out in less than 2 hours with an new car! I highly recommend Jordan and Encinitas BMW.

I bought my X3 from BMW Encinitas and have been very satisfied with their handling maintenance and customer service, from the word go! Just yesterday, my car was serviced by Darren M. I'm so happy � and impressed at how my car was maintained. Darren is such a detailed person when it comes to putting your car in its almost new condition! I recommend this dealership in a heart beat�!

Keith Sherman was very helpful in sorting out a recall issue. My experience with this dealership was very pleasant.

Was promptly greeted and service took the exact amount of time indicated by the Service Provider.

I bought a used BMW M car from them . Poor experience. Lack of transparency. Not to be trusted.

The person we initially dealt with, Jeffery P. was quite helpful. We were purchasing a SUV that would be mainly used by our children, but also used as a family car. We decided on a certified 2017 X3. This car had previously been used as a loaner, therefore had a few cosmetic issues. We were told that the car would be ready in about a week, which was fine. However, twice during the week, I received calls asking how I was enjoying my new X3!! I received the call 6 days later that my car was ready but someone named Adam. I was told I could ask for him when I got there. I knew beforehand that Jeffery would be on a vacation, which was fine. He assured me that I would be taken care of. I arrived at the dealership and was ignored by at least 3 men just standing around. I finally inserted myself into their group as asked for Adam. He tossed my request of to someone who looks like he worked in the service department. I said I was here to pick up me new car. I asked if he could get Adam for me. He came back about 5 minutes later with the keys to my car and showed me where it was. He said congratulations and walked away. I assume Adam, or any other sales person was too busy to welcome me to my new car. I was stunned. I have owned 3 other BMWs, along with other luxury automobiles. I have never been treated this way before. I was very disappointed in how I received my new car. While I am familiar with how the car works, I assumed I would be greeted and introduced to my new car. This experience left a very bad taste in my mouth, which is disappointing. And while I did received the car clean and paint touch-ups were done, I was still left with a small hole in the ceiling which was never addressed and I will have to follow up later.

Encinitas BMW is the BEST! Been frequenting there for 15 years since I bought first Beemer in 2002. Always a pleasure and Andrew in Body Shop couldn't have been more pleasant, accommodating and professional to work with. Thank you!

The service agent was friendly and made sure all repairs were done in a timely manner.

Worked with Joey on purchasing a new X3. After emailing a couple BMW dealerships, BMW Encinitas was the most flexible and was able to get the a better deal than i originally thought possible. Joey was great at explaining all items and was a pleasure to work with.

When I had complex questions about interstate purchase (CA to AZ) details regarding title, taxes, transport, etc, the manager barked at me: "Don't buy the car, go somewhere else." When I balked at the price, they arrogantly stated: "AutoNation does not negotiate." Two days later, they dropped the price several hundred so if that is not a negotiation, what is? Everyone is well dressed and buff and super sort of fake friendly but incapable or unwilling to actually do their jobs. It days of emails and texts to finally get documents I was legally entitled to at signing. The car itself was delayed four days while everyone took a long weekend slash vacation. When I called to complain to a manager, I was put through to the salesman who was falling down on the job to begin with.

Great experience and they make you feel at ease. Joey Heggem and entire staff were wonderful. They answered all questions and made it a simple process. Thank you!

I sent in my evaluation yesterday.

Fantastic customer service. Had no appointment but walked in and Mr. Kamberogiannis was happy to help me get my car in for service.

This is the second time I had to take another car in for service and when they sold me the cars they said I would get a loaner when I dropped off. The first one I made an appointment and had to argue to get the loaner and their car washes are awful. This last time I need some body work so thought I could go in and drop off car I was told someone always at body shop for estimate however this day no one was there and since I didn't have an appointment they couldn't give me a loaner car again this I can somwhat understand but it was same person both times. For some reason she is against giving loaner plus I was just going to leave the car to get fixed I ended up leaving with no service. Two cars were 2016 428 and second was M6 competition. Bad service both times.

When I began asking detailed questions about title transfer, paperwork and fees, the manager told me: "Don't buy the car, go somewhere else." I should have heeded his advice. Everybody pretends to be nice and helpful but once they have your money, they fail to deliver the promised paperwork and so far they have failed to deliver the car after four days. Still waiting.. I categorically condemn bmw encinitas as a dealer who fails to deliver, fails to communicate, and fails to tell the truth.

very pleasant and the rep I dealt with (Nicole), was great, saw me right away asked if I needed a loaner, which I didn't and told me she would call later. Car was repaired, washed and I was on my way. Usual BMW service. 5 star

I've heard nothing but good things about Encinitas BMW in the past. I decided to stop by and check out leasing options for an X5. Their inventory was stacked. Juan helped me locate a car that had all the options I was looking for. This was my first leasing experience and everyone involved was straight forward and transparent. I couldn't imagine the process going any better. I would highly recommend Encinitas BMW if you're in the market.

Benjamin at BMW Encinitas made the whole process so simple and pleasant. He had offered me great deal on 535i with all the options to fit my budget. Thank you.

Could have possibly been higher but the brain trust of Encinitas BMW send me a coupon a few days...wait for it.....after I get my car serviced. Nothing for six months prior but days after. Joke.

A recall on the airbag got me to the this dealer. They not followed up on scheduling the appointment once the parts were in, they identified another item on recall for my model and took care of it at the same time. They did a 19 point inspection too. The service was thorough and courteous - they even washed my car - I left with it looking fresher than it has in some time - and with the knowledge that it was in sound condition. I would recommend the service at Encinitas BMW to anyone with a service need!!

I was upset because of a previous issue but the service manager Mike and Nicole went above and beyond to take care of my vehicle. I was amazed and so pleased with everything. They are worth their weight in GOLD!!

Great work thank you. See you next time. I love my new car and your great service.

Bill in service was very nice and helpful in getting our newly purchased X3 repaired. The best part was there were no surprises. Thanks for the help.

My experience at BMW Encinitas was great. They were super helpful and caring. They patiently spent a lot of time with us to help us to select our favorite car, and stayed till late at night to finish our lease application. They were very friendly and patient! The only comment I would have is that when you ask your question from several people in the dealership, you may hear totally different answers from them. For example regarding the services of our car, how/where they can be done, finishing our paper works, we heard so many different ideas from different people of this dealership. I hope they can improve this problem, so the customer can trust them more!

Excellent service as I always expect from BMW of Encinitas. I've dealt with Mr. Sherman on several occasions and his customer service and attention to detail is exceptional. I wanted to give my service experience 5 stars, however for the first time, I had to wait over 20 minutes before I was approached by a service advisor, hopeful I don't experience that again.

Not what I would expect that is why the larger Orange County dealerships eat these guys for lunch better customer service and much better pricing . Service advisor could not locate my paperwork when I came for my car. Loaner was not the size I expected . Car was not washed some excuse about "I thought you were going to call me when you were on your way "which was never the plan . I leased the same vehicle in Orange County for $ 239/ month that was going to be $ 445 per month in Encinitas . I know that does not seem possible but it is true apples to apples miles equipment downpayment I kid you not. You bugged me for a review there it is

Went out of their way to replace a defective vent on our CPO that another dealer refused to replace under warranty. The staff is friendly and does everything they can to make service trips quick and painless. Thank you! Highly recommended.

BMW Encinitas Service Consultant Thomas Nerhus was thoroughly professional and customer service focused. My 1988 M6 was repaired expertly and with careful attention to detail.

Craig was very helpful in introducing us to the car we liked. At the day of purchase we stayed till almost 11pm at night due to another customer long process of purchase. Mark Gaines helped us close the deal and was there till we drove away and he was quick to respond to my questions regarding the car (even when he was off work) It was a long wait that day and we had a long drive home, so that could improve but all in all it was good.

I had1- 2 star -below average- experience previously here in this Bmw service center before Nicole Witzke has started taking care of my car's service request. She is the true definition of a stellar customer service you would expect from BMW. I give her 5 stars . Hope to see more advisors like her!

Had minor issues trying to get a loaner while repairs were done, and tire replacement just wasn't cleaned up like I would expect from a BMW dealership; however their customer service was great. Mike was very helpful in doing everything he could and made our situation right, and we left happy.

Very knowledgeable salesman, honest and very interested in your automobile needs and fit the car model and options to meet those needs.

Ben made the car buying experience a really great process. Very friendly, a good listener and not pushy at all.

Great deal on a lease. Would recommend them to anyone.

Quick and quality service. I have been there a couple times and plan to go back.

Dropped my car off at service with just 1,000 miles over warranty and I had previously taken the car in just prior to passing the warranty milage and I got the "all clear" and "looking good". To be followed by $5,000 bill that was delivered after I made three calls to get an update on the status of the car. Finally got a call back with the news... this place is a joke when it comes to service.

Dropped my car off for service Saturday morning for basic service. Happened to be pouring rain so thanks for the loaner that had poor tire pressure. Called around 4 to ask if my car was ready, I was told no and they would call back to let me know the status. Never called, I showed up 30 minutes before they closed, but, they decided to close early. I had to take off work Monday to get my car and when I arrived I asked to speak to the manager and was told he would be right out. 45 min later I had to leave as he was avoiding obviously me. When I finally got to work I called to speak to him and was told he wasn't at his desk but would return my call. Its been 4 hours.

Dropped my car off for service Saturday morning for basic service. Happened to be pouring rain so thanks for the loaner that had poor tire pressure. Called around 4 to ask if my car was ready, I was told no and they would call back to let me know the status. Never called, I showed up 30 minutes before they closed, but, they decided to close early. I had to take off work Monday to get my car and when I arrived I asked to speak to the manager and was told he would be right out. 45 min later I had to leave as he was avoiding obviously me. When I finally got to work I called to speak to him and was told he wasn't at his desk but would return my call. Its been 4 hours. Matthew Van Merrick, still waiting on that call

wonderful staff. we are always taken care of and treated very well at Encinitas BMW.

Excellent. Mike went over the top to make sure that I was completely satisfied with the service.

Amazing customer service. They deliver what they promise. Ash and Andrew are very professional and takes care of all the needs and try their best to meet them.

Art is a true professional. He is always welcoming and takes his time ensuring all the paperwork and details are tended to prior to me leaving/picking up my BMW for service. My recommendation for other patrons is to schedule service of your BMW on less busy days or early mornings. Part of the frustration I see in other reviews is the lack of patience and flexibility. There will always be items that can be improved upon by BMW Encinitas, but most the time it is on the expectation management of the customer.

I have been extremely happy with the service that I received from Keith Sherman at BMW Encinitas. I brought my car in because the hood wasn't closing and the annoying buzzer would keep going off even when I finally got the hood to stay closed. He remembered all the little problems I had in the past regarding the car and quickly made me feel at ease that my car was in good hands. And, by the way, it didn't cost me anything.

Quick, efficient, courteous, and perfection are 4 key words that describe the consistent service by Mike and his crew.

Great dealership. Love my service guy Mike V. He always has my back.

very helpful and to the point made me feel comfortable with the decision I made for my 7 Thank you.

Outstanding sales staff! Adham Telash did a tremendous job from trade-in to purchase and financing! A very easy and smooth transaction!

My service and turnaround time at Encinitas BMW was very good. My only complaint was the car wash... The exterior car wash was decent - the interior was poor - did not bother to wipe the dust off the dashboard or the center console area. I remember the good old days when you would pick up your car and it was spotless.

It is where I have been getting my car serviced for the past 5 years. It was a no brainer to lease my next car with them. Aaron McCormick was super helpful and attentive during the entire process. I highly recommend.

Great experience with Adam and the staff at BMW of Encinitas. Very professional and truly a pleasure to work with them.

Exceptional Auto Body Shop repair Service by Daniel Barajas, Customer Service Representative. Communicative along every phase of the repair and courteous!

Adham Talesh .....over at BMW Encinitas provided excellent service......

Very happy with my service experience! Advisor was helpful. Happy overall

We purchased our bmw and our experience was very pleasant. Aaron Mccormick was our salesperson and he was very nice, helpful and VERY PATIENT with us. We were unsure the first time we came and came back the following week. We did not feel pressured at all. Thanks Aaron for taking care of us!

Holy Jesus these people are freaking amazing. I bought my car at BMW of San Diego and it was nothing but problems from the beginning. These people fixed all their screw ups ! I love this dealer they definitely earned my service ! Thank you BMW Encinitas for being so amazing. I read reviews and chose to go here and I'm honestly RELIEVED that I came here. Keep up the good work guys ! Art is an amazing service advisor ask for him !!!

Had a great buying experience. Our first BMW. They had the car we wanted, the price we wanted.

Very friendly, professional and efficient internet sales guy!

Excellent experience, Jeff Pattridge is a really good and professional sales man who helped us through the whole process and made sure we were comfortable and happy and helped us get a great deal

I don't do reviews. I just don't. Sometimes you have to make a recommendation to the public. They literally knocked it out of the ballpark. Helpful, quick and understood what was important to me and just took excellent care of me thru the entire process.

I was there on 12/29 and worked with sales person (Joey Heggen) and the "closer" (Alex) on a 36-mo lease (no trade-in). Since I am on a fixed income, I made it clear that my payments needed to be due on the 2nd of each month. They assured me that was not a problem. However, once I started working with the Finance person, Mike Orton, it all went South. The process took almost 5 hours. Mike could not properly enter info into the system for starters, and he then told me that he could not change the date on the Lease Agreement. I told him what the sales team had promised and that now, I could not proceed with the deal. Mike then brought in the Sales Manager Justin Beck. To finalize the deal, Justin promised to contact BMW Financial Services so they could adjust the payment date and attached a Due Bill to that affect. Since then, I have received my first payment notice and the date was NOT changed. I assume Justin NEVER contacted BMW Financial Services. Also, I've been waiting for over two weeks for the spare key which was missing. It was a horrendous process. It's amazing to me how the car business continues to be full of dishonest and untrustworthy individuals.

I have Nicole helps me. I really appreciate her help. She is nice and professional. I will go back next time for sure. Nicole helps me fixed a brake light mul-function issue which has bothered me for 2 years and i went to another BMW maintenance center to fix this issue for many times but not get it fixed. Finally with Nicole's help, I can have this issue fixed before my warranty is going to expire. I really appreciate her help and professional work.

I have been leasing with BMW for many years and this was by far the easiest and most pleasant service I've received thus far. Mike Voiles took great care of me and went above and beyond to make the whole process easy, fast, and even enjoyable for me. Thank you Mike @ BMW Encinitas!

From the moment we brought our 428i into Encinitas BMW we were taken care of until we picked it up. Thomas kept us apprised of the status of the repair throughout and the overall attention to detail was amazing.

Everything went smoothly and Keith was courteous as usual.

Mike Voiles makes the whole experience pleasant, efficient, and clear. Highly recommend Mike and the rest of the BMW Encinitas Service Department team.

It was worth driving to San Diego to buy a car at BMW Encinitas. The customer service was excellent, and the follow up by Ben after my purchase to make sure I had everything I needed was even better.

Very good service by Alvarez

My experience with Juan Duff and Jeremy was top notch and I would highly recommend them to anyone looking to lease or buy a BMW.

Craig is a very knowledgeable and courteous sales person. I recommend him highly. Frank

Two salespersons help us. First was Gilroy. He was friendly and professional. He showed us a few cars according to our specs. Then Davin, was the one who work with us during negotiation. Both are professional and got us the deal and car we want.

5 star because of Adham @ BMW Encinitas. It was a pleasure doing business with Adham ! He was very helpful through the entire process. Since we were out of state, most of our dealing was on phone and email. He was prompt, polite and professional. We found a new friend @ Encinitas. Anyone looking to buy a BMW, we recommend ask for Adham. He is the best and we love love our X5!

Great experience ! I hate shopping for cars but BMW Encinitas makes it easy and they have unbelievable service! We especially love Juan Duff and Darrin Fetterolf who were very professional and made sure we were happy with our car and deal terms.��

MUTUALLY RESPECTFUL BUYER/SELLER EXPERIENCE WITH APPLE LIKE EXPERT SOURCE FOR TECH QUESTIONS.

Customer follow-up is less than desired. No return calls or emails, in response to my emails and voice mails.

He was helpful.He knew his job and polite.And manger was caring and the day after called and asked about their services.

Love taking my car to BMW of Encinitas. Mike has always shown me true customer care. He understand every position I'm in and helps me with every option available to me.

Great Servicing experience for my 640i. I used Darren and he was excellent

Buying a new car from this dealer was generally a negative experience. I wouldn't recommend them for a car purchase.

I have had an excellent experience at BMW of Encinitas and I highly recommend the dealership. Mr. Adham Talesh was the sales rep who took care of us. My husband and I were quite taken by his patience and willingness to work with us. He was very courteous and considerate. He worked so hard to accommodate our needs and to make sure that we are happy customers. He not only got us the car that we liked, but also gave us a deal that we felt comfortable with. I always had nightmares about buying a car and having to deal with car salesmen. That experience is now completely changed because of Mr Talesh and his general manager, Mr. Ash. If you want a pleasant experience, please give this dealership and Mr. Talesh a chance. I am confident that you will not regret it!

We were looking for an 328D and had very specific requirements for the options. BMW of Encinitas had One car in stock that met our requirements. No other dealer in or near San Diego County had even one. Juan Duff got us a great deal, and we were in and out with our new (used) car quickly. Highly recommended.

I enjoy working with Encinitas BMW, very knowledgeable and accommodating sales and service staff.

Took the car in for the airbag recall, the DSC light had just come on prior to the visit and the technician said they could not tell anything unless we paid $159 for them to read the error codes. The most irritating issue, they claim they set tire pressure. I checked the pressure and the tires are all 10 to 14 psi below what they claim. I have purchased a car from this dealer and had 3 BMW's serviced by this dealer, this is the worst service ever. Not sure I'll ever go back.

Bill was consistently in contact with me updating me on the progress of my vehicle even though he was on vacation through the holidays.

Rachel was awesome, did everything she said and in a timely manner

Encinitas BMW was a pleasure to work with. There was no haggling or wasted effort. Craig and his management were very forthright. They offered fair value on a trade and honored the USAA pricing on the vehicle. While there was some contention on the Sirius feature, Craig made it right as quickly as he could.

Mike is great, it's always a pleasure to work with him.

Amazing service, So easy to work with the sales team. I have bought and leased over 10 cars from Encinitas BMW and will continue to do so.

2011 BMW M3 currently with 110,000 miles. Purchased at Encinitas BMW - was a good experience. Serviced exclusively at Encinitas BMW. Service has always been reasonable, and done correctly. Bill and Keith always take the time to listen to the issue and resolve. Including diagnosing and eliminating squeaks (belt slippage) and vibrations (slightly bent wheel) using their better technology. Which is why the car has done so well - no major problems or consistent issues.

We were looking for an i3 REX and had very specific requirements for the options. BMW of Encinitas had two cars in stock that met our requirements. No other dealer in or near San Diego County had even one. Jordan got us a great deal, and we were in and out with our new car quickly. Highly recommended.

Kilroy Davis is amazing. Kim and Paul in Finance are, too. Super easy to work with and friendly without any pressure. Incredible fleet of cars and pretty facility. After buying cars from several other dealerships, it's easy to give these guys 5 stars.

My wife and I just purchased a gently-used 2014 X5 and the car was literally in near-new condition...what a great ride! Kudos to Joey Heggem (Sales), Ryan (Finance) and Paul (Contracts) for making this one of the most stress-free, no-pressure, enjoyable sales experience...they all went out of their way to make us comfortable and didn't try to up-sell. We really appreciate all of the extra time they spent with us. We have purchased before from this dealership and they are a very classy yet down-to-earth organization and really are top-notch...Five Stars for an excellent job!!! --Casey and Isabel M

Great service and a great car. Thank you for everything.

I was calling around the country for a BMW M2. I found several in California, and received the best customer service from Andrew in sales. The sales process went smoothly, and the car is on a truck and should arrive shortly!

Traded my M4 for an M3 almost a year ago. And now just traded the M3 for an X5. The best dealer I've ever dealt with and I'm on my 12th BMW now. Thank you to Ben and Ash taking care of me. Cannot wait to get my next BMW from them

Absolutely LOVE my BMW 328i Convertible!! Thank you Anthony Razzouki for making it possible!! You and everyone at BMW Encinitas were so hospitable. Allowing my daughter and I to get warm in one of the gorgeous M series sedans while we were waiting for the car to be details was above and beyond! Merry Christmas to you all!

I worked closely with Gerald Velasco at BMW Encinitas to get a number of repairs done to the body of my 2012 650i Convertible. At our initial meeting, he looked at the damage and provided me an on-the-spot estimate for the work. Throughout the service, he went out of his way to keep me informed of the progress. I ended up asking for additional repairs and Gerald found the best way to correct the problem. He was always honest in his evaluation of the problem and dedicated to getting it fixed right the first time! He maintained a professional, yet friendly manner that put me at ease and made me feel that both my car and I were in good hands. At completion of the service, my car was returned in perfect condition. I would highly recommend this center and Gerald Velasco for anyone needing body work on their BMW.

Good work. No problems with the service office staff or the service repairs.

Had a great leasing experience at BMW Encinitas! Anthony Razzouki & Kim Rosenberry were very attentive and walked me through all my questions. They were a no-gimmicks kind of team and we reached a very fair negotiation on my leasing agreement. They were extremely professional and made the process a breeze. I love my new car and would definitely recommend working with Anthony & Kim!

I recently had my engine oil changed at BMW Encinitas and the service was very efficient. It didn't take too much time on waiting. Thumbs up on my service adviser Darren Mauch

leased a 2016 BMW last week from this dealership and the experience was great. I was pleasantly surprised by how great of a selection of certified pre-owned BMWs they had and kind the BMW Encinitas staff was. The service was awesome and salesman Anthony Razzouki was so helpful! They made sure to walk me through all of the features on the different models and to review all of the financing options with me. I was nervous to lease my first car last week, but they put me at ease. I absolutely love my new car, and love knowing that BMW Encinitas will always be there if I need them!

Worked with Andrew and he was great. Always friendly and helpful. Made the experience of working with an insurance company easy. Facilities were very tight for parking and getting in and out of the body shop area. But Andrew always positioned the car for easy access.

Just purchased my first M3 from Encinitas BMW. On a scale of 1-10, my purchase experience was a 12! During the process, I met or worked with the GM, the vp of sales, finance and my sales rep that knew how to work well with my type "A" personality. Their passion for BMW's came through in all interactions. In fact, i think they were as or more excited for me to experience the car as i was to get one. I could not be any happier. big recommend.

Had a decent car buying experience but I was given shady advice by the salesman. One example was that you can drive without license plates for 90 days without getting busted. False: officer had never heard of that. Now I got a 400 dollar ticket to deal with.

I would give this one a negative but it won't let me

Good service crew.

I bought a used 2003 330i from BMW Encinitas and they provided a 60 day AutoNation warranty. I experienced some engine and transmission problems with the car which were troubling and inconvenient, but the Service Department helped advocate on my behalf to perform costly repairs under warranty at no additional charge to me. 2017 loaner vehicles were also provided to me for free while the repairs were performed and the folks there (particularly Rachel and Nicole) were great about following up and making things right. It's refreshing to see some that some businesses will still honor their commitments these days!

This was an awesome experience. My sales person Andrew Wood knew answers to every question I asked and was very helpful throughout the entire process.

Mike Voiles is the best service manager. His professionalism, attention to details for his customer's needs, his politeness, and compassion is unmatched. He is the only reason I go to Encinitas BMW.

Service was top. Friendly people, hassle free, no wait time. Very impressed. Now trying to charge >$1,100 for changing out a defective alternator (I since ordered the original BOSCH part online for $172) seems beyond crazy. $1,000 for 1- 2 hours of labor? The guy costs you $45/h fully loaded with WC & payroll tax. G&A must be high but oh well.... I know, I know,....Beamers are for 1%-ers. What was I thinking?

I bought a used 328 from Anthony. He was very professional and very responsive to my emails when I was asking questions about the car. He provided me all the information in one email so I didn't have to keep asking questions. The dealership was very comfortable and stress free. I have received several follow up emails from the dealership and BMW to check on the quality of my service. It was excellent. I still have to schedule a meeting with a "genius" to learn more about my car, and I look forward to that.

Always great service, excellent facilities and complementary loan vehicle.

Thanks Joe and all the staff for helping us get the car we wanted. We are happy campers.

Acceptable and business-like.

If it hadn't been for Mike I would have given less stars. My experience had the makings of being 5 star but a goof by the person who scheduled me messed that up. It started off promising when I first called the service department to check on status of recalled airbag part (it'd been over a week since they told me they'd ordered it). It was late, after 6, so didn't get an answer so I hung up. Just a short time later that evening Nicholas from the service department calls me back. I was surprised since I never left a message (they must have went off caller ID). He says the part is in and we can come in that Saturday to get the work taken care of (est 1.5 hrs). I was pleased although somewhat disappointed that I had to call BMW to find out the part was in. To make this long story short, the part was not available for my car so the service appt was a waste of time. Here are the goods and bads after that: Good: -Got a full inspection of car plus fluids topped off for free -No pressure/made up stuff that I needed to have done (common at other mechanics) -Mike gave me a full detail coupon for my trouble Bads: -Despite part not being in, still took 1.5 hours -Service area of BMW Encinitas is cramped - could hardly get in there and difficult to get out of lot

BMW Encinitas got me in early, they did the job right, and washed my car when I picked it up. Only negative, I had to wait 15 minutes for the car to go through the wash.

I leased a car with BMW Encinitas & they're always great when it comes to customer service. This time I had an exceptional experience tho so I thought I would share. Usually my car lets me know when it's time to take it in but this time they had called me to let me know which was convenient because I had it on my to do list to call and schedule an apt to change my tires as well. I booked my appointment two days out during a time that worked for me. They also offer me a loaner car while mine was being serviced but since I'm considering another vehicle when my lease is up I requested that car & Darren my service rep spent 5-10 minutes looking for a car to accommodate my request! I was in luck and I got to keep it for 4 days! Lastly, the service shop closes shortly after I'm off work so I asked if they could drop my car off since I work about 5 miles away and with no hesitation they did! Five stars well deserved- thank you Bmw!

Had a great experience accompanying my daughter as she leased her second 320i from Jeremy. He was extremely professional and courteous as he explained all the features and terms.. And came through with a great price! The entire staff, from the sales manager to the finance manger, was very friendly, thorough and prompt in completing the sale. We will confidently recommend BMW Encinitas to our friends and family.

Mikey was knowledgeable, polite and friendly. He was very professional and had a great sense of humor. My work was done within the time period promised. The technician who did my test drive to diagnose a rattle also possessed the attributes named above!

I visited multiple BMW dealerships in San Diego and southern Orange County on my quest to find a 328i sedan that I was satisfied with option and price wise. I was not taken seriously by most due to my age. I came in contact with Ronaldo Boschi at BMW of Encinitas through the Internet sales department and couldn't be happier. I received excellent customer service from the minute I walked into the dealership all the way through singing the paperwork in the finance department. Would highly recommend this local dealership and Ronaldo Boschi if you're interested in buying a BMW without the typical poor dealership experience! Thanks Again!

We have 2 / 3 BMW's from Encinitas... Juan Duff helped us with them and he is awesome! So easy to work with. Chris Castellon is great on the service side. We always take our cars to BMW Encinitas!

Throughout the car buying experience I was helped by Benjamin. He was a great help. Was not pushy at all and helped answer all the questions I had. His customer service is absolutely superb. He then passed me over the Kyle over in finance. He was real helpful and efficient throughout the financing process. His instruction and going over different parts of the contracts were clear and concise. My next visit Matt went over the Encore meeting with me and was real helpful going over options in the car that I might not have known. Lastly I was helped with Arthur in the service department for minor touch-ups to the car. Although there were a little hiccups during this part, Arthur made sure I was well taken care of. Although not perfect, it was a great experience and I highly recommend this dealership for others looking to purchase BMW.

My salesman Andrew was outstanding, one of the best I've had and his team was quick, reasonable and fun to deal with. One of the best car buying experiences I've had.

Excellent experience. Very pleased with the whole service dept staff and facility

Juan Duff was honest and straight forward salesman. Tom M

I had a fabulous time there i got my bmw 3 series especially chrisian he is a awesome guy with a excellent customer service he treats you like a family member he helped me with everything and i got a perfect deal on my bmw chrisian should be the sales manager he knows how to fix a deal with their customers I give him 1,000 stars for his personality and customer service

Service advisor Nicole at BMW Encinitas was very friendly and helpful assisting me on my recent visit! She answered all my ?'s and also offered me a ride back to work! Great service

On a 100F day I visited the Encinitas BMW dealership to check-out a used X3. The sales assoc Jessica Dill-Schmidt was very accomodating, professional, & provided the information necessary to make a decision. The vehicle came without a back-up camera system but the dealership agreed to upgrade one at no charge. The Certified process added an extended warranty which sealed the deal. I was very happy with the entire car-buying process & would highly recommend this dealership & especially Jessica to anyone interested in a BMW.

Wonderful experience. Staff was very helpful and courteous.

Great dealership. Andres Aldrete and Andrew Wood really got me a great deal on a sweet ride. Always prompt reposting to phone calls/texts/emails, and really did go above and beyond to earn my business. I was referred here by a friend and although they were about 100 miles away, they did a better job than any other dealership I have dealt with. Thanks you Andres and Andrew! Highly recommend dealing with them.

I brought my vehicle in for the first scheduled maintenance and everything went very smoothly. Rachel was lovely and very helpful.

Very nice purchase experience at BMW Encinitas, I worked with Jeffrey and he is very knowledgable and he knows what I was looking for. Test drive experience was nice so we made a decision to buy the car within an hour. I only had some surprise while working with finance as I was told that the 2017 model doesn't have the same free maintenance overage like previous generations, for that reason I had to pay extra money out of my budget, that being said if I had know such info before making the deal I would have pushed harder on the price negotiation.

Mike Voiles is very friendly as my service advisor. Other staff in office are always willing to help each other as well, if needed.

I got the deal I wanted. Anthony was easy, patient and very thorough. Would highly recommend BMW Encinitas.

Routine oil change and needed new tires for my 435i convertible. I was given a loaner vehicle a 5 series. Service was completed in 5 hours with a car wash. Mike Voiles is an exceptional service advisor!

Awesome Customer Service!! Definitely recommend! Thank you,

We were back in the market for another BMW due to a longer commute and needing more mileage per gallon since moving to Temecula. I really enjoyed our BMW 2014 x1, however we thought it would be beneficial to review with our Sales Manager Juan Duff who gave us exceptional service when we purchase our BMW x1 in 2013. We were so thrilled when we test drove the 2016 328D we purchased it the next day!

We were back in the market for another BMW due to a longer commute and needing more mileage per gallon since moving to Temecula. I really enjoyed our BMW 2014 x1, however we thought it would be beneficial to review with our Sales Manager Juan Duff who gave us exceptional service when we purchase our BMW x1 in 2013. We were so thrilled when we test drove the 2016 328D we purchased it the next day!

Darren Mauch was my service adviser and was great to deal with during our last service at BMW Encinitas. He had me in and out of there in less than a 1/2 hour with a rental. My X5 had a part that had to be ordered but he called me and extended the rental. Sincerely, Brion Patt

The entire staff was welcoming and felt like they were there to help me find the best deal.

I received a special service from Nicole in BMW Encinitas on the day of her birthday. She not merely taken care my car well, but, also arrange shuttle to send me to beach and pick me back from there just before my car ready. It's really a special service I experienced.

My car last visited this dealership when my car had 22K miles. I decided to give BMW Encinitas a try again at 115K miles. Service went really good, but their prices were expensive. I usually go to Mossy BMW in Vista because they only charge $80 for an oil change whiles Encinitas charges $160. Other than the price, I was very satisfied with their service. The advisor Rachael Hare was very thorough and courteous and even apologized when I made the comment that their prices were high.

We walked around the lot looking in car windows for over half an hour, not a single person greeted us or asked if we needed help.

Mike Voiles, great customer service!!! He has knowledge and treats not only me but the other customers around in a very respectful and kind way. Great job Mike, great job BMW Encenitas having Mike as part of your team! Karla

Excellent throughout. Fast diagnoses and fast repairs. Easy to get loaner car.

He was great!I really enjoyed the experience and never felt pressured.

My experience at this dealership was far better than any either. I had searched for an m240i at 6 or 7 other dealerships better getting to this one and did not get the kind of service that I did hear. Sales manager responded to emails even on his days off and was prompt with responses.

We had a wonderful experience with Andres. He is kind, knowledgeable and was very good to work with. We ended up with a beautiful BMW X5 and we feel great. We were treated with respect and kindness and we will come back from now on to buy our other cars from him. We will also use BMW Encinitas, CA to have our cars serviced. Thank you again!

Anthony Razzouki the internet sales mgr responded quickly to my inquiry and set up a time to drive the car that worked for us. Went out of his way to make the deal happen and stayed late to work with our schedule.

I gave 5 stars to this dealership when I first bought my car. My salesperson Andrew was great and finance department was very informative and professional. Now I give them 1 star because I didn't get the same attention after I sold my car. No one is answering my emails and phone calls about how to get my money back from the warranties I purchased. It has been two months and i m still dealing with them from another country. They still havent got back to me. I will make a formal complaint about this dealership.

Extremely poor service; spent over $1,000 for an oil change and new brakes then a week later, a radiator hose explodes causing me to be stranded in L.A. and another $1,000 to fix the damage caused by this event. How could BMW mechanics not notice the deterioration in the upper radiator hose and recommend replacement? Will never go there again for service; they should reimburse me for their negligent service.

Stopped in to look at new cars. Negotiation took 5 minutes. Paperwork done in advance by salesperson. Easy and a good deal.

Keith at BMW Encinitas was wonderful to work with- the repairs to my car we finished quickly and they gave me a great price.

Took my 640i convertible in for 1 year service. Overall, BMW Encinitas did a very good job performing the required maintenance and getting the car back in a reasonable amount of time. They did provide a loaner so the time to complete was less relevant. Thomas in service was very professional and thorough in his explanation of work done. Only negative comment would be the amount of time it took to bring the car up after I arrived. It was apparently stuck behind another parked car. No big deal but an area that could be improved on. Also took my wife's X5 in for repair of a damaged driver side mirror. Mike was very proactive in letting us know that we were near a maintenance point and the car also had some service campaigns to be completed. He provided my wife a loaner and we had the car back the next day. Throughout the service, Mike kept us informed of any changes to the anticipated costs and status of the work. We were both very impressed with Mike's customer first attitude.

I have always received exceptional service from BMW Encinitas. There are many places you could buy a BMW from in Southern California, but in my own personal experience BMW Encinitas is hands down the best BMW dealership in Southern California. I purchased my 535i from there two years ago and have been beyond satisfied with thier upkeep of the vehicle. They provide great customer device and quality work. I highly recommend them and my great service advisor Mike Voles!!!

It took a few times, but finally I leased the right car.

Andrew and matt were great but took long for paper work

Mike and the team at BMW Encinitas did a great job repairing my X3. Thank you!!

Ronaldo was awesome!!!! I will go to him for everything involving my BMW.

Good. My only issue is pricing, over which the service writer has no control. He did give me a 10% discount, but I was entitled to that from my BMW Car Club discount. Also a $157 or whatever charge to diagnose the problem was steep.

it was as good an experience as i have ever had buying a car !

Had service done, was great. Mike the advisor was great.

Great service, really appreciated how Andres Aldrete assisted us through the entire process... it was great!

I had such a great experience with Ben Regis and Katheryn Maerz as a sales team. They were courteous, very knowledgeable and genius' at their product. Ryan the sales manager was helpful and did his best to make a great deal. Eddie in finance was professional and efficient. All in all it was a great day. I really appreciate good customer service and a great product !!! BMW of Encinitas gave me both.

Nicole is great look forward to having her as my service advisor. She has great personality and very proffesional.

Darrin F. is incredible. Terrific service and super professional. I have bought a lot of cars in my life, and this was the best experience. It was a better experience than cars that cost twice as much! Keep up the good work.

We wanted body damage to our X3 repaired at a BMW center. The experience at BMW Encinitas was very good. They worked out all the details with the insurance company including authorization to replace a door rather than just repair it. Gerald Velasco called several times to update me on the progress of the work. The X3 looks great. We have also had top rated experiences with the Service Department.

We recently went to BMW Encinitas and purchased 2 cars. A 328 and a X5. Billy Freyberger was great to work with on both purchases. He found the X5 we were looking for at another location and had it delivered a day earlier than promised. He was helpful throughout the process. Thank you Billy! We love both cars.

Mike did a great job of communicating throughout the service process.

I had a great experience doing business with Ben Regis and BMW Encinitas in buying a 2014 BMW 535d. My wife and I had visited the dealership about a month ago, and Ben was kind enough to invite us for a test drive in a 535d we were looking at. Ben helped us look for the right car, and when it came up he let us know. We came in and the buying experience was pretty easy. The guys did everything possible to get the numbers right for us, and we definitely walked away happy with a great car. I would highly recommend Ben and BMW Encinitas if you're in the market for a BMW. I will most definitely be doing more business with them in the future!

Fast, efficient, worked with me to match prices in area

Came in to look at used and new BMW to replace a recently totaled car - Adam Talesh showed me options and was exceptionally knowledgeable, both as far as car features and financing options were concerned. Felt it was one of the best sales experiences ever and ended up leaving with a brand new 3-series BMW.

I brought my X3 in for a 10,000 mile service. I was told by the service rep who made the appointment that it would take less than an hour and a half. When I checked in I was told that there was a recall on the car and they would need it overnight. (It actually took 4 night to get the car back.) When I called to make the appointment, the service rep should have seen in the car's record that there was a recall and scheduled it appropriately.

Thomas in service was fantastic! They were slammed and I was in a tough situation and he helped me to be able to move on with my day with as little inconvenience as possible. Thank you!!

First class service experience. Our windshield had a nasty crack (thanks gravel truck with no license plates or any other identifiers) and I took our X6 to BMW Encinitas. Nicole was fantastic. I could not have asked for a better service experience. Nicole explained the process, provided a loaner, and had me on my way. Upon picking up my car Nicole made sure my car was washed and ready to go. The new windshield looks great. First class all the way.

Always a great experience from beginning to end with Mike.

Picked my car out online, came in the next day to view and test drive, and within hours drove away in an X1! I had a great experience at BMW Encinitas and can't see myself ever driving anything else. Anthony Razzouki treated me kindly, professionally, and made the whole transaction seamless.

I recently purchased my latest car at BMW Encinitas. Everyone there was really great especially my sales person Jordan Fisher . I was by myself (a bit overwhelmed) and he took his time to explain everything and really made the whole process very easy!

My service rep, Mike was the best service rep I have ever had in my life. He took the time to completely design a service plan and get a number of repairs completed under the 50,000 mile BMW service as well as some warranty work that was needed. Mike is a first class service rep, the best of the best!

Great dealership! Anthony was very quick to respond to my online query. I was coming from out of town and he did everything he could to help speed up the purchase/financing process. I love my new BMW!

I have just completed the purchase of a 330 series BMW from BMW Ecinitas. From beginning to end it was a very satisfying experience. I was taken care of by Christian Cosio Client Advisor. He was most polite and helpful throughout the transaction. He took time to find out what my wants and needs were, and when I settled on the vehicle I wanted he went to great lengths to ensure I was satisfied with my decision. Shortly after purchasing the car I was invited back to the dealership to meet with BMW genius Katheryn Maerz to review any questions and receive guidance on the intricacies and technology on the vehicle. Katheryn was polite and very helpful, leaving me exceedingly satisfied with my purchase. I can unequivocally give BMW Encinitas 5 stars on customer service and relationship.

Mike Voiles was extremely professional and helpful. The whole transaction at the service department was effortless and quick due to Mike's expertise. That's why we continue going back to BMW Encinitas.

I have my i3 for service at this location, Heather (service rep) is very thorough and informative

Mike Voile (Service Dept.) was friendly and professional.

I went to the dealership to look at X5 and ended up buying my dream X5 M SUV. It was a great experience and Anthony Razzouki was fantastic to work with. Even followed me to the bank to get my Pink slip about 45 minutes drive from the dealership. Couldn't recommend this dealership or Anthony more strongly.

the service was great. you have very knowledgeable employees

The repair and service process went very smoothly. Darren was responsive and informative throughout the entire process.

Great service, happy with all the help I been getting

I reckon they did all they said they needed to. My service guy was at lunch when I was supposed to meet him. And although the young lady was kindly and polite she was brand new on the job there. All told, good service.

great dealership. i have bought last several cars here

Many things excel at this dealership: ? The fast replies for internet service / financing, vehicle into. ? The personal service quality and professionalism. ? The quick financing and excellent rates without hassle. ? Understanding the customer. ? Going beyond and above standard service. I have never been treated so well and purchased a car that fast ! Kudos to the entire team.

The salesperson was really great & went out of his way to help me understand how the car works (this is my 1st BMW) I am very happy with the time he took to set some of the features of the car. It gave me a good start in enjoying my new car.

My sales person (Kilroy Davis) was excellent and very helpful. Unfortunately, the rest of the people with whom I've interacted at BMW of Encinitas have been TERRIBLE. The sales manager (Ash) was rude and only concerned with telling me to "give them all 10's on their customer satisfaction survey", with no interest in actually providing customer service or resolving the problems that I found with the vehicle after driving it off the lot. His comment was "you must have caused that problem/damage, we're not responsible". I would not recommend purchasing a car from this dealership unless you want to be treated poorly and be disappointed in the car buying experience.

Turned in a lease and got into another. Couldn't have asked for a smoother transaction. Everyone was exceptionally nice, knowledgable and efficient. Paul (in sales) is about as honest and helpful as it gets. Would recommend anyone to BMW Encinitas

My sales person was excellent. Unfortunately, I've had post-delivery issues and management at this business seems interested ONLY in getting me to give them "10's" on their customer satisfaction survey, and NOT on addressing or solving my problems, which they said were "my fault" (definitely not true). Very disappointing. I'll never recommend them to a friend, or purchase another vehicle from this dealer.

Be very careful when receiving your BMW back. I found the work was done, but the area where the work was done was covered in grease, that took me hours to clean up. Who ever did the inside repair did not use clean gloves or was using a pair of greased old glove in any event I had stains and grease on the two inside door panels . I would rate the over all repair as below average. And this is the BMW Dealer.

Terrific customer service. Very accommodating, whether you would like to wait for your car ( a bit longer than originally told) or driven home or offered a loaner for the day.

Another great deal with BMW Encinitas! Another one, yes, another one! Another great deal...!

Nicole was one of the best to work with, smart , alert, quick and professional. I'm impressed

I believe what made my experience great, was the opportunity to deal with Ms. Nicole Witzke (She is why I am sticking with this bmw dealership. True story), my super fantastic awesome BMW Service Manager. I dropped off my 4 Series, Grand Coupe, & she immediately got me in a 2016 X4 (in which my kids loved all the room in this vehicle! I may have to get this next time or the X5) temporarily as my vehicle was being serviced. Later, I received a call with Nicole notifying me of my worn out tired (they were basically bald. The 4 Series is tooooooooo much fun sometimes.). Anyway, with a family needing to keep safe, she recommended the Continental Run Flat series (if they puncture, I can still drive to my destination vs. being stranded) and she got me a discount based on a special the dealership was having (bought 3 tires and received 1 for free). How cool is that?!!! And before I forget, upon inspecting my vehicle, their BMW team noticed a fog light that had fallen out, the dealership fixed it with no charge to me. Now, that is awesome service! Nichole is awesome. The dealership is awesome. The employees were super (outgoing) nice. I also loved the 'Car' styled bucket seats in the service department. Cons: NO FREE DONUTS WITH SPRINKLES. Other than that, this is a fantastic group of professionals that me and my family trusts. (THANKS NICOLE!)

I'm living in Irvine, but I would go all the way to Encinitas to do service for my car. The best service ever

Engine light was on in my 2008 650i. Charged me $156.00 to tell me I needed a Thermostat at an additional cost of $938.58 and a water pump for another $1165.00. I get emails and cards all the time from BMW Encinitas telling me that they are competitive with independent repair stations... NOT TRUE! I had Carlsbad Executive Auto do the repairs with genuine BMW parts for a total of $833.37 for both the Pump and Thermostat... How on earth do you claim to be competitive when you charge more than twice as much for the same parts and labor? Sorry, last time I'm taking it in the shorts with this dealer. If you have a BMW out of warranty you can trust Carlsbad Executive Auto to be fair and honest.

Went in to have some problems looked at that I noticed and Mike as well as the team in the service dept. took care of the car. I did need a loaner so that they could try to duplicate the problem and did find that all appeared ok at this time. Will continue to monitor the concern. My car was ready and all checks completed and with courtesy and respect from Mike the service advisor. I look forward to our next check up.

Thanks go out to Anthony, Kyle and Craig for making my first BMW experience so memorable and smooth. You fellas are the best, thanks!

Don't want to put into writing.

I had a nail in my tire and they quickly replaced it

The process was easy. I explained what I wanted, test drove the color I wanted, asked for the price. The negotiations went pretty smoothly, took all of 20 minutes and we had a deal! Jeremy was very straight forward and had a friendly demeanor. Great experience.

My sales rep, Juan Duff, was awesome to deal with. Great dealership.

Paul did a great job! Would buy a car from him again.

I called to ask if they could do a price out the door for a certified pre-owned 2013 328i Sportline. They agreed to my price right away, which was a great deal. Jessica, the salesperson was great and very helpful. They extended the reservation on the car from two days to a week for me and I ended up buying it. Great car and I got a great interest rate!

They made it very easy to buy a car. I would recommend them to all my friends and family. Great customer service..

Way over priced. I had to get a vanos solenoid and they charged me $265 when I can get the same part in phx at a dealer for $150. I can get it even cheaper online. Good selection of high-end BMW's though.

My wife and I are very happy with our first BMW experience. Juan is a true professional and now a friend. I would highly recommend him and your dealership. I will only take my future business here for the future. Everyone is very friendly and helpful .

Our Salesman, Joey was awesome. He was extremely knowledgeable and took the time we needed to make the best decision for us. We drove drove 3 different models and he was patient and educated us on the features of each vehicle as well as explained the different options on all the models. I am looking forward to buying my next BMW for Joey and Encinitas BMW.

Keith Sherman is an incredible employee. Treat him like the gift he is to your organization

working with Christian (and Andres) and the team was fantastic. very simple, straight forward and they were very professional, courteous and made it fun. It is great working with people who are professional and passionate about the product they sell. And deliver a quality service that matches the car you are buying. The follow up has been a nice surprise as well. Has restored my faith in buying at a dealership. Great job guys! And Thank you.

This was my first BMW purchase and it was great to be able to buy from the local guys. Buying a new car has never been one of my favorite experiences, but once past the inventory choice and price discussion, the process was efficient and straight forward:

The work done was fine, but the communication and attention to detail was sub par. Service advisor that gave me the quote didn't call back all day after I left him a message to schedule the appointment first thing in the morning. I him tried again right before lunch and again after lunch and ended up just talking to someone else. Service advisor said that the car would be done either around lunch time the next day or by the end of the day and that he would call when it was complete. He didn't call to let me know when the car was done, so I called the following day around noon and found out that the car was done. There were minor scuffs on the side of the car (maybe from a tire rolling into it). Weren't there before. Just had the car detailed the day before so it was super clean and I was aware of all the blemishes.

It was my first time there. Darren was extremely professionally and kept me up to date at all times. I was able to have a loaner car, which made my life a lot easier. I will continue to take my BMW there.

Prompt and good service. Mike really listens to the client and their wishes. I drove past two other dealers to come up there. 25 miles or so. I'd do it again.

me excellent service the salesperson is Adam Talesh the Range Rover and Mercedes doesn't talk price with you they asked you order the car and put down 5000 down bmw we talk price Adam said how much discount you want I said 4000 he said ok he got my business Range Rover and Mercedes they want my business put down 5000 and order car and when the car come we talk its doesn't work with me I recommand bmw Encinitas Adam Talesh

Many dealers only carry a few examples of each model available. BMW of Encinitas as a part of AutoNation carries a number of examples of each model.

We purchased a 3 series and the process was very easy from beginning to end.

I bought 2008 BMW X5 x3.0si with 73K miles. I had the car for 4 days and I can say that this car is great in all respects. Very professional sales person. Very knowledgeable and helpful all the way during the sale process. Definitely I will recommend Adham Talesh and this dealership to all my friends ans coworkers.

Clean facility. While awaiting my car that being serviced, the young lady in sales approached me and was actually quite good. I told her I was waiting for my car and she engaged me in a conversation and did a pretty good job of describing the new 2016 i8 model I was looking at (I have a 2014 i8). I was impressed even though she said she was relatively new to the dealership. The fellow in service could not have been more professional and, followed up properly which is a bonus. Good job! Thanks! John

Great buying experience from Joran at bmw Encinitas

Took our 2009 335i convertible in for service and all work was preformed within a timely manner and we were given a loaner vehicle. Car came back clean and ready to go.

Nicole Witzke did a great job of keeping us informed since car needed more work than expected. Loaner car was fun to drive!

Service was good and easy to get an appointment. Only downside was how long it took.

If you make the mistake of buying a car from this dealership, be prepared to have the WORST service imaginable !! Make an appointment -- but wait for over 1/2 hour. Spend a day without your own car, only to be told a part needed to be ordered (it takes an ENTIRE day to learn this ???) Wait for part to arrive, reschedule appointment (yet another day messed up!) -- only to find out the part isn't there (wrong part ordered) -- but it took 1/2 day to realize that !! Poorly managed place. I will never buy another car from this dealer. Do yourself a favor from the get-go -- shop elsewhere!

We went to BMW Encinitas for our latest BMW X5 and had the worst experience of life. I've had the worst customer service which was not only limited to bad customer service but me and my wife were insulted on multiple fronts. We talked to one of their managers "Justin Beck" because the manager whom we were dealing with originally was not in office. Justin was really impossible to talk to and couldn't accommodate our request that we will pick up the car on the next day instead of that day. These were his exact words on the phone "I would rather sell this car to someone else, don't waste my time. I don't have time to deal with you, I have better things to do". We found this very derogatory and racist, and anyone in our place would. I have had better service while buying a $6 car from toy store than a $60K car from BMW Encinitas. We hung up the phone and dealt with other people to proceed with the deal, since our old car didnt have much life in it. When we went to sign the contract for the car, we came across their finance manager "Eddie Alriz" who had a really bad attitude. With his utterly bad attitude, he gave half information while made us go to dealership twice for a contract which doesn't take more than 20mins to get finished. The only two good people we dealt with at dealership were Adham and Kim Rosenberry, if it were not them, we would not even have purchased the car.

We went to BMW Encinitas for our latest BMW X5 and had the worst experience of life. I've had the worst customer service which was not only limited to bad customer service but me and my wife were insulted on multiple fronts. We talked to one of their managers "Justin Beck" because the manager whom we were dealing with originally was not in office. Justin was really impossible to talk to and couldn't accommodate our request that we will pick up the car on the next day instead of that day. These were his exact words on the phone "I would rather sell this car to someone else, don't waste my time. I don't have time to deal with you, I have better things to do". We found this very derogatory and racist, and anyone in our place would. I have had better service while buying a $6 car from toy store than a $60K car from BMW Encinitas. We hung up the phone and dealt with other people to proceed with the deal, since our old car didnt have much life in it. When we went to sign the contract for the car, we came across their finance manager "Eddie Alriz" who had a really bad attitude. With his utterly bad attitude, he gave half information while made us go to dealership twice for a contract which doesn't take more than 20mins to get finished. The only two good people we dealt with at dealership were Adham and Kim Rosenberry, if it were not them, we would not even have purchased the car.

Excellent service and care by the salesperson, manager, & finances

On time service completion, comprehensive and great service advisor.

Mike was extremely efficient and customer focused. He was a delight to work with and because of him I would return to the dealership for repairs.

This dealership/repair facility provides superb quality service, top customer service and satisfaction. Lack of parking spaces detracts from an otherwise perfect overall review.

After recently purchasing a BMW X1 from BMW of Encinitas, I would highly recommend this dealership to anyone in the market for a new or used BMW in the San Diego area. They pride themselves on top-notch service and will beat any offer from other local dealerships. My wife and I especially liked our sales advisor Andres Aldrete, who did his absolute best to ensure our satisfaction.

They really helped me choose the car that was best for me. I have been going there once a month for the past year because I just could not decide on a car and they are very patient and want you to get the best out of your BMW. I finally got the 428i and I could not be more in love. Excellence customer service and excellent cars. If you're looking into getting a new or used BMW (which you really should), definitely go here. You won't regret it

Although the service area is under a re-model, everyone was very friendly and efficient.

Excellent, and prompt work. Gerald was very professional.

Jordan, at BMW Encinitas, was remarkably easy to work with, highly motivated, and simply made the experience of purchasing our Toyota 4Runner at BMW Encinitas a good time. Honestly, he could have made more money likely working with someone purchasing a $100,000 BMW! He treated us as if we were that customer for a car the tenth of the price.

Routine check up went great and washed my car too!

worst dealership I've ever dealt with. Had a 9:30 appointment for a routine service. After 2 voice mail messages to the service "consultant" and a conversation with the person at the desk, i finally got a call back at 5:40 saying that they had not yet started on the car. Worst customer service on the planet. Worth driving a long distance to get someone else to work on your car

Very good service. Quick and thorough. Saturday availability much appreciated.

Keith S. (service advisor) has been providing me years of excellent service. Their parts department does an excellent job as well.

The team at BMW Encinitas was outstanding! Jeremy provided excellent customer service that was "above and beyond" what I'm accustomed to when car buying. I started by calling in about a vehicle I'd seen online. Since I'm about 2 hours away from the dealership, I didn't want to waste a 4-hour round trip if I had to tolerate typical car dealer nonsense. I was pleasantly surprised that BMW Encinitas was willing to talk numbers over the phone, and genuinely didn't want to waste my time. They assured me that the numbers we talked were workable, and that it' d be worth my time to come down. True to their word, they had the right car at the right price. They valued my trade reasonably as well. All in all, it was an easy car buying experience. My wife and I had a good chat with Jeremy as fellow military veterans, and (this is highly unusual) he even offered us concert tickets to see a major band in LA after the sale was done. Seriously, great customer service, good pricing, and I love my M3! Thanks to the BMW Encinitas team.

Excellent and friendly service. The work done was effective and on time. Thank You, BMW OF ENCINITAS!

The service was awesom !!! The people there are good and Cain

My 2015 328d was not cooling properly. I had an appointment with Nicole and she arranged a loaner car for the day. The car was ready by late afternoon and, after adding some Freon was now cooling well. I met another staff member and both were very helpful.

Very easy & quick to get an appointment with a loaner car reserved. Customer service is what I would expect from a BMW dealership, better than BMW of San Diego.

Anthony Razzouki was very helpful and made the experience of buying my first BMW very pleasant. I appreciated the fact he was straightforward, informative, and presented options without pressure. I also really liked the dealership as a whole...very professional and friendly. BMW Encinitas came highly recommended by a friend of mine who has owned BMWs for many years. The gentleman who helped me with the finance end of things was great. (Don't have his name handy, but Anthony can tell you who it was.) Thanks BMW Encinitas!

A very low pressure, unique car buying experience. Jessica put the deal together and Chris made the whole buying experience smooth and painless. Everyone at BMW Encinitas that we dealt with were very professional and courteous.

I purchased my 750Li from Encinitas BMW just over a year ago. Anthony Razzouki is the online sales manager who assisted me in purchasing my gently used 2007 vehicle with crazy low milage. Anthony made the buying experience simple. This vehicle was initially purchased from their dealership, and he treated me like a repeat customer. There were minor things like the rear window screen and an alignment that was thrown in the due bill to be repaired, but Anthony had the rims refinished because he said "we can't have you leaving this place with your rims looking like that!" I think it's that above and beyond attitude that solidified my judgement of this establishment. Since the previous owner utilized Encinitas BMW for all of her vehicle maintenance, my car was basically "born and raised" at Encinitas BMW. I followed suit with servicing my vehicle there. Anthony talked me into purchasing an extended warranty which has been a God send in monetary savings! My service consultant is Mike Voiles. He is the most professional service rep I've ever dealt with along with the fact that I believe he has my best interest in mind. I trust that when he gives me a price, that is the bottom line and he's done his due diligence to get me to the lowest price possible. I actually have a friend who owns a BMW service shop but I still take my car to Encinitas BMW because although I may save a little money here and there by utilizing my friend's shop, I am a loyal customer who believes that the quality of service, across the board provided by Encinitas BMW, makes using their services a no brainer. Their free vehicle loaner program is the best. I have never had a loaner vehicle with more than 2000 miles on it. It's basically like driving a new car every time! I believe it'd be hard for anyone to find a better BMW dealership that gets five stars from sales to service across the board like BMW Encinitas. I have confidently recommended BMW Encinitas to anyone who is in the market for a vehicle.

I purchased a new BMW X3 over the weekend from Encinitas BMW. They were great to work with. Everyone was very professional, and no high pressure. The salesman, Paul, was very knowledgeable, and he patiently answered all of my questions. I took a lot of hand-holding, since the hi-tech features were quite different from the Lexus that I had been driving. Love my new car!

Always aware and willing to help me. And offered me a drink like a coffee and/or water those little things I really appreciate

I purchased a new X3 from Encinitas BMW. Everyone was very professional and low pressure. The whole process was a great experience. The salesman, Paul C., was very knowledgeable and did a great job of explaining all of the features. I received the vehicle that was right for me, at a good price. I received follow-up calls to make sure that I was happy with my purchase, and to see if I had any questions. I would definitely recommend this dealership --and this salesman -- to friends. Love my new car!

I had a bike carrier receiver mounted to my 2016 x5. Both the Parts and Service teams were very helpful and easy to work with. ??

Super easy buying process. Great people and very nice dealership.

LOVE this dealership. Excellent customer service, friendly and efficient staff and amazing prices make this the best BMW dealer in San Diego county. I have purchased and serviced several cars at this location and have had stellar service every single time. They go above and beyond to make sure you are satisfied.

Darrin Fetterolf has a wonderful staff that provided excellent customer service. Special thanks to Jessica, Jordan and Ronaldo, BMW Encinitas is a Cut Above The Rest!

I had a very pleasant experience there. From the salesperson and specially the general manager. I was treated very well. i am very happy with my purchase and the people who assisted me specially Andres and Darrin.

Darrin, I just left with a beautiful M235i convertible thanks to your wonderful staff. Jordan and Ronaldo are outstanding. Special thanks to Jessica Morejon for guiding me through the process. In at 2:00 out at 4:30. BMW Encinitas is a Cut Above The Rest!

I went to BMW Encinitas to return a leased 3 series and look at options for a replacement vehicle. I ended up buying a 5 series. The salesperson Jordan and after the sale "Genius" were great. I also felt like I got a fair price on the car.

I bought my BMW here ten years ago. They've always taken excellent care of my car for me. They are kind, honest and try their best to keep repairs affordable for me.

Great salesman but weird service after sale - explicitly promised chipped windshield replacement and a little battling ensued - promised car wash after service - they didn't

My experience with the dealer was good then bad and then when confronted with the mistakes that they made, they fully responded and corrected them so that i would drive away in the car that I wanted. They truly responded with respect and goodwill and I will be a true customer to them going forward and would recommend them always.

Great experience. Thomas was a great help. They gave me a loaner car while mine was being serviced which I really appreciated.

They did a great job. I don't think much of having to complete this review

Every time I schedule an appointment they say it will only be 1 hour. I get there and there is a line of cars already waiting and the wait is 3 hours and this time they said it will be all day because my software needed to be reinstalled. I asked "why didn't you tell me that before I drove all the way here" they said because the person making the appointment doesn't have that info. That sucked for me because now I have to make a 2nd trip to the service department instead of scheduling it for a day I could have dropped my car off. Another thing that bothers me is everybody there calls me things like "My friend or Brother" very unprofessional. These people are not my friends and I have never served in a war with them so they are not my brother. People trying to sell me things should not call me either of these terms

the staff was helpful in getting my service done efficiently

Quick and curteous service. Good experience as always.

Service message alert came on, pulled over and contacted BMW of Encinitas and was able to get in at 5pm on a Friday. Thomas Nerhus took care of the matter professionally and quickly. He had my loaner all ready for me. This is the type of service any BMW owner should receive.

I have been using BMW Encinitas for several years and have always been happy with their service. My 1 series was recently hit (lightly) by a car backing up, and it sustained a light scratch above the driver side rear wheel. The other driver was a young colleague of mine, not a lot of money, and very apologetic. I told her I would get a quote from the service department since I already needed some other work done on the car. After the repair/body shop department looked at the scratch for all of 10 seconds, they came back with an estimate for $2,200. This involved basically disassembling the entire driver side panel, and then all the fancy paint stuff. Most of the cost is labor. Now I understand that they want to offer the best job possible. I work in a field where we create estimates on a daily basis. But, I also let clients know that there is more than 1 way to treat/fix something. Knowing that $2200 would bankrupt the girl who hit my car, I told her I would explore other options. SO I went and purchased a scratch kit from auto zone for $10. After 20 minutes of gentle buffing, that horrible paint scratch that I got quoted over $2K for was 95% gone. The majority of it was paint, and there was only a very superficial scratch that I plan on fixing with touch up paint. Again, I know that have to offer the best treatment option possible, but if the guy actually felt the scratch and told me that another option would be to just remove the pain and touch it up, I would have appreciated their honesty. On a side note, my routine oil change then turned into another 4-5 problems, totaling an additional $2500 (which I obviously didn't go for). The lady couldn't explain to me what exactly needed to be done and what my other options were. It was do this, or nothing at all. They also said my rear tires were going, even though I just purchased brand new Pirelli's last year with only about 5K miles on them. They definitely lost my trust.

Keith Sherman was great and professional. Had my car the same day. Thank you so much.

I purchased a BMW 435i trading in a Lexus ES 350 The process was expeditiously handled and I received excellent education about my vehicle

I first came to BMW of encinitas to purchase a used X5 diesel I saw for sale on the internet. I got to the dealer pretty late at night and tired so I wanted in and out of the place. I got there and didn't go over the car as well as I should have but being in the car industry most of my life I assumed a new car bmw dealer wouldn't put junk out on the lot to rip off the locals and ruin their reputation, I was wrong... On the way home I noticed a tail lamp failure, I didn't think much of it but when I got home I found the light was working but the malfunction indicator was still on and this is a bigger problem then just a bulb. The next morning I walked up to the drivers side and got in, I started to adjust my mirrors when I saw something looked wavy and not straight on the passengers side (saw this in the mirror). I got out to investigate and was horrified to see that the bmw I just purchased and was assured by the dealer had never been in a accident had clearly been in a accident and repaired poorly. I called and they tried to tell me that just because a car has been in a accident doesn't lower its value... idiots... then tried to tell me if the car has been repaired properly then it shouldn't matter, I stated if the car had been repaired properly I wouldn't have noticed the repair... They reluctantly took the car back, I told them to sell me a brand new X5 at a good price and they did. I had a X5 built to my specs and waited for it to be ready. I stated I wanted to take delivery at the BMW factory as I saw online available and even asking several times for this they ignored it and sent the car to the dealer in SD. Whatever lets go get our new car, I get there and the car had 10 miles on it, this may seem like no big deal but when a car is delivered to a dealer from the factory it comes with under 2 miles on it every time (I sold cars for over 20 years so yes I know this for a fact). My car also had none of the little nipples on the tires that are there when they are new. I have to assume the rest but I believe they took my car out and beat it, did donuts or something because the driver side rear tire had a rip in it when I got home and as I stated there were no nipples on the tires and the car had 10 miles on it. Then the phone calls start. I would get a phone call and ignore it because I was at work and it would immediately ring again so I would silence it again, then it would ring again right away. It was like I was being harassed by a drunk ex girlfriend or something. After this happened a couple times I called the dealer and asked them to stop calling me, they assured me the calls would stop, they didn't. After a few weeks of calls I called and bitched out the salesmen who sold me the car. Once again he assured me the calls would stop. A week later same thing calling and calling and not leaving time between calls making my phone ring over and over while I'm in a meeting. Finally I answered and it was the very salesmen who assured me the calls would stop!! I was so mad he was acting like a child (Juan Duff), this clearly must have been because they were mad I returned the first car and mad I wanted to order my car the way I wanted it instead of picking one off the lot. This is a run down dump not worthy of a BMW badge on the building. The place is falling apart in every way. The sales team is weak, the cars are junk. the building is falling apart, they have no idea how to treat customers and apparently no idea how to pick or repair used cars since the first car had been in a accident and either the used car manager didn't notice or their body shop did a horrible job fixing it. Either way the used car manager shouldn't be working there because he either couldn't tell a car had been hit when he bought it or he didn't check the body work after their body shop fixed it. Either way he doesn't deserve his job and should go to a $5k or less lot in the ghetto or something if those are the kind of cars he picks and sells. GO TO ANY OTHER BMW DEALER IN THE WORLD!!

I first came to BMW of encinitas to purchase a used X5 diesel I saw for sale on the internet. I got to the dealer pretty late at night and tired so I wanted in and out of the place. I got there and didn't go over the car as well as I should have but being in the car industry most of my life I assumed a new car bmw dealer wouldn't put junk out on the lot to rip off the locals and ruin their reputation, I was wrong... On the way home I noticed a tail lamp failure, I didn't think much of it but when I got home I found the light was working but the malfunction indicator was still on and this is a bigger problem then just a bulb. The next morning I walked up to the drivers side and got in, I started to adjust my mirrors when I saw something looked wavy and not straight on the passengers side (saw this in the mirror). I got out to investigate and was horrified to see that the bmw I just purchased and was assured by the dealer had never been in a accident had clearly been in a accident and repaired poorly. I called and they tried to tell me that just because a car has been in a accident doesn't lower its value... idiots... then tried to tell me if the car has been repaired properly then it shouldn't matter, I stated if the car had been repaired properly I wouldn't have noticed the repair... They reluctantly took the car back, I told them to sell me a brand new X5 at a good price and they did. I had a X5 built to my specs and waited for it to be ready. I stated I wanted to take delivery at the BMW factory as I saw online available and even asking several times for this they ignored it and sent the car to the dealer in SD. Whatever lets go get our new car, I get there and the car had 10 miles on it, this may seem like no big deal but when a car is delivered to a dealer from the factory it comes with under 2 miles on it every time (I sold cars for over 20 years so yes I know this for a fact). My car also had none of the little nipples on the tires that are there when they are new. I have to assume the rest but I believe they took my car out and beat it, did donuts or something because the driver side rear tire had a rip in it when I got home and as I stated there were no nipples on the tires and the car had 10 miles on it. Then the phone calls start. I would get a phone call and ignore it because I was at work and it would immediately ring again so I would silence it again, then it would ring again right away. It was like I was being harassed by a drunk ex girlfriend or something. After this happened a couple times I called the dealer and asked them to stop calling me, they assured me the calls would stop, they didn't. After a few weeks of calls I called and bitched out the salesmen who sold me the car. Once again he assured me the calls would stop. A week later same thing calling and calling and not leaving time between calls making my phone ring over and over while I'm in a meeting. Finally I answered and it was the very salesmen who assured me the calls would stop!! I was so mad he was acting like a child (Juan Duff), this clearly must have been because they were mad I returned the first car and mad I wanted to order my car the way I wanted it instead of picking one off the lot. This is a run down dump not worthy of a BMW badge on the building. The place is falling apart in every way. The sales team is weak, the cars are junk. the building is falling apart, they have no idea how to treat customers and apparently no idea how to pick or repair used cars since the first car had been in a accident and either the used car manager didn't notice or their body shop did a horrible job fixing it. Either way the used car manager shouldn't be working there because he either couldn't tell a car had been hit when he bought it or he didn't check the body work after their body shop fixed it. Either way he doesn't deserve his job and should go to a $5k or less lot in the ghetto or something if those are the kind of cars he picks and sells. GO TO ANY OTHER BMW DEALER IN THE WORLD!!

The entire team including my salesperson, Paul Clarke did an outstanding job. The process was seamless and quick. The entire staff works together and truly makes the entire process a breeze. I would recommend BMW Encinitas time and time again.

Took excellent care. Thanks all.

I recently purchased a X3 from Ronaldo. My husband and I had intentions of looking and test driving, possibly purchasing, but didn't think it would happen. Well, we did! Ronaldo was great - very attentive, detailed and basically gave us all the time we needed to make our decision. He took us through all of the inventory and made sure we were getting into a vehicle that was a perfect fit for our needs. We left with a new car that day and went back week later for some add-ons and our Genius Session.

I had a very pleasant experience buying a certified 2013 535i from BMW Encinitas. The car is in excellent condition and it was priced very fairly. Anthony Razzouki was very helpful and he spent a lot of time with me to make sure I was completely satisfied. He is a hardworking, sincere person and an all around good guy. I would recommend that anyone interested in a BMW should contact him.

Purchased a M235 and happy to say that sales process was easy to navigate through. Salesman (Billy) was professional and helpful - found a good balance as he did his job.

Ronaldo was my sales person and he was very professional and knowledgeable. He was not pushy and was able to answer the questions that my boyfriend and i had. In addition to being professional, he was very friendly and gave us a lot of options which really elevated our car buying experience. Overall, i can say that i had a very good car buying experience. Thanks Ronaldo!!!

I recently purchased a 330e hybrid from Jeremy Shadburn at Encinitas BMW. I was very impressed at the level of service from his ability to respond very quickly to my requests, and obtain the car of our choice, and then proceed to let us know everything about it, and it had only been in his showroom for one day. Cars are so much more sophisticated these days, it takes a very good working knowledge to be able to teach the clients about all of the bells and whistles! Jeremy was a complete professional! He even was willing to meet us down the street, to finish the paperwork, as we celebrated our new purchase with margaritas! Now that is service! Jeremy is the best!

Great service. Great deal. Great purchase follow ups.

Great experience - Paul, the sales person I dealt with was excellent

Thus dealership is different. They are not warm or inviting when you walk on the lot. You just stand there and think your going crazy cause 8 sales people will walk by, lol. But, like a elite high school click, once your in your golden. I only bought a 328i (not a huge sale), but they have treated me wonderful. I had a couple minor issues with the car (small chip in wind sheild), and they got me in with a loaner car. The service department is the same, they take a bit to warm up but once they do it is seamless. Overall they treat you like family, once your in ;)