13 Million Cars Sold to Happy Drivers

It's nice not to haggle over prices. Their prices are good!

-- Misty H.

They got me in my dream vehicle. They listened to what I wanted and I felt heard.

-- Eloni T.

Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.

-- Tom D.

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Recent Reviews from BMW Encinitas

I’ll start at the end; the porter who dropped off my 2017 BMW M3 after repairs were made drove it like he stole it, doing 118mph down the freeway. Clearly he didn’t know I have a tracker installed. Utterly reckless, highly illegal and an appalling lack of respect for a customer’s car that was entrusted to them. This, alone, is enough for a 1-star review. However, there’s more… After someone smashed into my parked car on 4th Jan, I had it towed to BMW Encinitas for repairs. It took over 6 weeks for them to fix it. But, they missed a few issues, so it went back in. It then took them a further 4 weeks to change the front brakes and an alternator pulley… something a competent team of mechanics could easily do in an afternoon. Their communication with myself and my insurance company was practically non-existent, resulting in me having to pay for the repairs myself ($3600+), as I couldn’t wait any longer to get my car back. I collected it from the shop on 2nd April (nearly 3 months after it was hit), drove it 25 miles home, parked up and watched in disbelief as fluids started hissing out under the car. So it went back for the 3rd time! Simple fix; the hoses weren’t connected properly causing coolant to leak out under pressure. However, these are trained BMW mechanics, so how they forgot to secure the hoses in the first place is beyond me. I would have just been happy to get my M3 back and not left this review, had the maniac porter not gone on a joyride in it, thrashed it at nearly 120mph and delivered it with barely enough fuel to even get to a gas station. In short; take your BMW somewhere else for repairs! ** UPDATE ** I tried to call the GM, as requested by the shop in their response to this review. However, the number listed is the generic phone number ("press 1 for service, press 2 for..." etc. etc.). I left a message 3 days ago with the front desk asking for the GM to call me back in relation to this issue. I am yet to receive a call back, so clearly they have no intention of actually doing anything about this. They just want to appear concerned on a public forum. Again, take your BMW somewhere else for repairs.

Rob Jones Apr 20, 2022

The day after I bought my 2020 Subaru WRX STi from BMW of Encinitas my world flipped upside down. When I got the call from my hotel in the middle of the event setup I was working on, and was informed that my vehicle needed to be removed from the garage due to a gas leak?I was panicking to say the least. After sprinting back to see the Wrex with a distended panel under the gas tank, and a garage stinking of 91octane?I was heartbroken. When I tried to get a service center at my nearest autonation dealer, and was told that no warranty(s) existed on my car and that I should contact finance?I was livid. Then in the middle of my panic I got a call from my sales rep Ben Regis after he got out of a sales meeting, and he explained why my warranty may not yet have been in the system. He calmed me down by giving me the exact details I needed as well as helped to expedite proof of warranty to a shop near by. He gave me in-real-time updates, and with actual care and support and he kept me calm and worked on my behalf while I coordinated with AAA towing. He even extended his service to Devin at BMW Encinitas who helped me reroute the vehicle to a Subaru service center after going over the best decisions I could make for me and my vehicle. I have wanted that WRX since I was in high school playing Gran Tourismo on PlayStation. I have never felt better than during the hours that I drove the car since purchase. I thought that was all taken away from me in an instant. I thought I was swindled by a crooked used car salesmen, and robbed of my hard earned money. In the end it was determined that debris on the freeway during a storm the night after purchase caused the damages. I then realized that I bought my dream car from a true professional who keeps working for his customers even after the sale was made. As amazing as he was during the 7hr purchasing day (first time buyer with a lot of questions), he remained as amazing in times of what seemed like chaos. The car might have some unforeseen issues and that should be expected with a used vehicle and when Mother Nature decides to ruin your day. But BMW of Encinitas really helped me out when I needed them. By simply reassuring me I had purchased from a reputable dealer, and from a stand-up salesman, I am incredibly appreciative. In short, thank you! Wrexy is with the Subaru service center and we will see how soon it gets back on the road. If it takes a while or if it happens tomorrow doesn?t really matter. I am confident with the BMW Encinitas family, and know I can reach out in times of need and I will get a response. You are good people, and I really appreciate it.

Phillip Ransaw Mar 13, 2022

After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas (thinking that all BMW dealerships must be shady). However, I was very pleasantly surprised by my visit and transaction yesterday here. Shout out to Nicolas Muñoz & Ben Regis (sales), Andrew Wood (finance manager), and Stephen Sawyer (GSM) whom I've had the pleasure of dealing with personally at this dealership. These guys really take care of their people like family! I had actually been looking to get a BMW 430i convertible for the past year or so - and two friends local to the desert connected me to Nick at BMW of Encinitas who was very patient and informative when it came to presenting me different car options for some months over the phone. Fast forward to late June 2020 - getting close to my lease maturity date. I happened to see a certified pre-owned 430i convertible that was pretty loaded (to meet my needs), with low mileage online sold at this location. I inquired about it and got connected with Ben Regis shortly thereafter, and he was very responsive and great with helping me get the process started even though I live two hours away. Reserved the car just for me, and set a time to meet. Early Saturday morning I arrive, and everything went very efficiently & smoothly (almost too smoothly for me to believe nothing was about to go wrong lol; I was literally ready to drive back home in the X5... ha!). To my delight though, the car looked as sexy as she did in photos, drove like a dream, and the dealership went through with their word and waived my end-lease disposition fee and other termination fees that my hometown dealership was trying to take advantage of me from. Andrew Wood over at finance even hooked me up with a $500 rebate (I guess for BMW loyalty?) - SO awesome! He was also not annoyingly pushy about trying to sell me extra packages like most finance managers are from my experience, BUT he was informative and gave me choices. Just how they all should be. Thank you for going above and beyond! At this point, I'm just waiting for everything to officially clear on the closing of the X5 lease (anticipating finalized paperwork in the mail to ensure I don't somehow get charged anything more that I shouldn't be), and my second key to the 430i convertible that was promised, but I don't anticipate any issues (hopefully)! BMW of PS will never see me again now because I'll be going back to BMW of Encinitas for my BMW needs ;) I will also be referring all my friends & family in Southern California to BMW of Encinitas!!!

Sharon Wu Jun 28, 2020

I have been leasing BMWs since 2007. And I basically dealt with most dealerships in San Diego. This has been by far the worst experience I have had with a BMW dealership! On the surface, they are extremely nice and they promise you the moon. They are not rough and standoffish. Instead, they are all smiles and are very “accommodating to your needs”. That is when you should be very careful! As I mentioned, I have leased several cars over the years: usually when the lease is near its end, I start shopping around. Historically, the dealers are able to waive the remaining 2-3 months of the old lease. I never had that in writing, it was understood to be a part of the deal. This time, BMW of Encinitas said that they will do the same, and since it happened 4 times before, (especially with all their smiles) I let my guard down against my best judgment. I DID NOT GET THAT PART OF THE AGREEMENT IN WRITING. After the new car deal was signed, the confusion started: initially they tried to have me pay for repairs covered by the warranty. The second time they called me to sign the (end of lease paperwork) and after waiting for 20 minutes they claimed that the papers are not ready and made up some excuse. Then they called the next day and said “we are good”. 2 weeks later, the bill came and BMW is now asking for the remainder of the lease payments! It took me a week to speak to someone in the dealership in person, and by then of course they denied that it is their responsibility. They claimed that it is a “misunderstanding”. I mostly blame myself for not being vigilant and letting my guard down and not having the agreement in writing. I considered taking them to court, but since (other some texts from their salesperson) I have no proof of their promises, I opted not to. I am writing this review to alert other potential customers of the behavior of this dealership. They are either predatory or very disorganized. I really can’t decide. Either way, PLEASE BE CAREFUL AND DON’T BE FOOLED BY THEIR SMILES LIKE I DID! I think this will be my last BMW. This dealership really has turned me off this brand. And the worst part, I am not able to enjoy my new car. Every time I look at it, I remember this negative experience!

Fadi Feb 15, 2019

I have been using BMW Encinitas for several years and have always been happy with their service. My 1 series was recently hit (lightly) by a car backing up, and it sustained a light scratch above the driver side rear wheel. The other driver was a young colleague of mine, not a lot of money, and very apologetic. I told her I would get a quote from the service department since I already needed some other work done on the car. After the repair/body shop department looked at the scratch for all of 10 seconds, they came back with an estimate for $2,200. This involved basically disassembling the entire driver side panel, and then all the fancy paint stuff. Most of the cost is labor. Now I understand that they want to offer the best job possible. I work in a field where we create estimates on a daily basis. But, I also let clients know that there is more than 1 way to treat/fix something. Knowing that $2200 would bankrupt the girl who hit my car, I told her I would explore other options. SO I went and purchased a scratch kit from auto zone for $10. After 20 minutes of gentle buffing, that horrible paint scratch that I got quoted over $2K for was 95% gone. The majority of it was paint, and there was only a very superficial scratch that I plan on fixing with touch up paint. Again, I know that have to offer the best treatment option possible, but if the guy actually felt the scratch and told me that another option would be to just remove the pain and touch it up, I would have appreciated their honesty. On a side note, my routine oil change then turned into another 4-5 problems, totaling an additional $2500 (which I obviously didn't go for). The lady couldn't explain to me what exactly needed to be done and what my other options were. It was do this, or nothing at all. They also said my rear tires were going, even though I just purchased brand new Pirelli's last year with only about 5K miles on them. They definitely lost my trust.

scottyd123 May 9, 2016

BMW Encinitas | Certified Center

13 Million Cars Sold to Happy Drivers

Come experience for yourself why AutoNation is the leader in five-star reviews!

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Dealerships review every testimonial.

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Recent Reviews from BMW Encinitas

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