On time, professional and helpful.

Great experience with Art and my BMW service today,, LOVE the bonus car wash too.. thank you!

The sales process was very simple and Nicolas was very knowledgable about the X5 we ended up buying. We brought it in to the service department a few days later for the due bill and our service writer went above and far beyond our expectations! Thank you BMW of Encinitas Follow up: My wife brought the vehicle in for touching up a door sing which took the paint off. They did a fantastic job, you couldn’t tell if there was ever any damage Our service writer made it a simple process for her

Took 640 convertible in for service, new tires, and small body work. Keith in service did a great job getting all the work done while keeping me informed of progress all along the way. Very pleased with their work.

I located a car online from this dealership...the dealership is in California and I am in Ohio!!! 2K+ miles away! I had to rely on the salesman and Sales Manager at BMW Encinitas for complete and concise information sharing; beyond what the website provided. The salesman provided me with his personal cell-phone number and also offered to Facetime me to share a 'walk-around' tour of the car. After our decision to purchase the car, the communication continued to be timely and helpful in completing the transaction. Even though our business/service relationship will probably not continue because of proximity, I would highly recommend the dealership and particularly Schuylar Honnen; a very conscientious, kind salesman!

Great service and fast, i came to ask a question about my service and they took my car did what needed to be done and wash it at the same time and 2 hours later i was on my way. thanks BMW Encinitas

Great experience with the BMW Encinitas Sales Team.

Art is always attentive and listens to my concerns. I always appreciate that!

Keith and Mike at BMW Encinitas took great care of my car. I called exactly one day after my maintenance agreement expired and they provided me one last free service as a courtesy. It was much appreciated and I will be back for future service because of that. Thanks again!

Service was absolutely excellent as always. Mike Voiles always goes above and beyond. A++++. Highly recommend.

Great customer service and very helpful

Took car in for yearly service. Keith did a wonderful job and had our car ready in an hour.

Went smoothly, got a loaner, car back in good shape, highly recommended!

Went in without an appointment and got excellent service from Vincent the service rep. John

I am happy with my first time experience; my agent was very knowledgeable, patient, helpful. He kept his promise regarding to take care of my vehicle and return it to me on time.

BMW of Encinitas is absolutely the best. Arthur is the best service manager I have ever dealt with in my 15 as a BMW owner. I always purchase My BEEMERS at Encinitas and Arthur has been my service advisor. No one better. David

David was my salesman. He was great he made the process very smooth and comfortable. He wasn’t pushy there was no pressure at all. He was also made everything really convenient. I worked with the finance manager Jeremy also, he was great as well. He broke down the warranty options in a very understandable way. He made sure the paperwork process went smoothly. Jeremy was very organized. Their inventory is amazing also their cars are all in amazing condition. I was very impressed.

David was my salesman. He was great he made the process very smooth and comfortable. He wasn?t pushy there was no pressure at all. He was also made everything really convenient. I worked with the finance manager Jeremy also, he was great as well. He broke down the warranty options in a very understandable way. He made sure the paperwork process went smoothly. Jeremy was very organized. Their inventory is amazing also their cars are all in amazing condition. I was very impressed.

Great service, took my car on time, were done within the time estimate they gave me and gave it back washed (and it looked like they waxed it too because it was much shinier than when I wash it) and vacuumed. Very happy with their service!

Nicholas was a very thorough and helpful person. Thank you.

BMW of Encinitas provides amazing service! The sales process was a breeze and we found exactly the vehicle we were looking for. We also needed a windshield replaced and they completed this the same day! I definitely recommend buying and servicing your BMW's here!

Always a professional and no hassle experience. Only complaint is that customer waiting facilities / options are a bit lacking.

Sales team, finance team and the GM are all so stellar. What a great car buying experience!!

Wow! Such a pleasant, easy visit thanks to Miguel in Service! I no longer dread having my car serviced. THANK YOU!

Byron was very helpful and the issue was resolved!

Great customer service! Had the car we wanted and delivered to us out of state with no issues.

Byron did an excellent job!

This was my first time needing service on my X3 and I was very happy with the level of service. Very professional, friendly and efficient. Gabe was great to work with and I recommended him and the service staff at BMW Encintas! Thank you!

I found the verbal questions asked were not answered true. How long has the car been sitting on the lot for sale? Only a week he said. It was a transfer from Vista BMW to Encinitas documented on their internal inventory transfer over two months ago. I new the answer before I asked. One example of the beginning of not being honest because you don't want to be in less negotiating position than the customer. Using another strategy to gain negotiating or not losing the sale of the customer walking away like having another salesman call my salesman to say another customer wants to see the same car, who you think you're fooling. That did not play a factor in my position to buy the car. I traded in my car and it evened out the sale price. So the dealer win and I win, a win-win is a good thing right? Well for me as a customer to recognized this experienced in this transaction I LESS likely refer my friends or family, number 2 , I will give fair review for others to read, and number 3, I will MOST likely go to another dealership in the future. Now the dealership should think twice with it's strategy in sales and negotiating approach. And if it was really bad where it violated business practice I have the state general attorney or the FTC, federal trade commission.

Nick and the team at BMW Encinitas made my car buying experience the easiest and most hassle-free it's ever been. Would definitely recommend for anyone in the market for a BMW. Great job guys!

BMW of Encinitas has always been the best place for us. With Keith Sherman as our Service Advisor, we know our 2012 BMW will be serviced and fixed right. Although this time took about a week getting our car fixed, having a new BMW as a loaner was very cool. We recommend BMW of Encinitas.

Mike Voiles is hands down the best in the business. His customer service is unmatched and he always treats you like family. I wouldn’t take my car anywhere else.

Awesome, fast service, but book early appts if you want a loaner car!

Yet another exceptional visit to BMW Encinitas service department. I continually leave there feeling taken care of confident that my car is in the best working order. Mike (my service guy) is the best combination of professional and personable. He goes beyond every time! Thank you Mike.

The entire team is all great at this facility. Keith is awesome. Explains everything and answered all my questions and concerns. Thumbs up to Keith 👍

Need a little more accountability, access, and follow-through. When I sign for my car, I expect it to be the beginning of our relationship. But, send me off with a missing spare key and a promise to get it me but then forget. Don’t respond to messages. Accidentally call me back when management says to call for a survey. Then ask for a 10. That doesn’t seem right.

This was shockingly easy... so much so that after talking with Schuyler by telephone, text and email, I left my office in the SFV at 6pm and drove 2 1/2 hours to Encinitas to get my new X5! I was out of there in 45 minutes! The sales manager and finance all helped getting this deal done. Thanks everyone! Ps loving my loaded X5!

Encinitas BWM consistently provides great, thorough service with no upselling . Our service advisor Mike always accommodates our schedule.

I was working with Beria and he offer me great customer service

This was our first service visit to BMW Encinitas. The Service staff greeted us immediately as we pulled into the driveway. Our service advisor, Mike V., listened attentively to our needs and then clearly explained the services in detail. He walked us out to the loaner vehicle and provided a quick overview on the vehicle controls and features. Mike kept us updated regularly. Returning the vehicle was a smooth affair. Thanks for taking great care of us Mike!!

If you’re looking to buy a car go to Sarah! She is super helpful and willing to work with you, was only in the market for 1 car but ended up buying 2 ! so happy with both purchases

If you’re looking to buy a car go to Sarah! She is super helpful and willing to work with you, was only in the market for 1 car but ended up buying 2 ! so happy with both purchases

Adam Talesh was great, as was Jeremy in finance. Couldnt ha e asked for better service

I love my BMW X3 and Mike with the Service Dept is outstanding!

My car had an airbag recall and the customer service was awesome. Mike Voiles was awesome as well. He made sure my car was taken care of promptly, and the wash and vacuum was a bonus. I live closer to another BMW dealership but prefer the Encinitas location because of their customer service. I would also like to point out that the parts department was awesome as well. Every employee I came in contact with was very helpful and courteous.

Did a great job and timely job. Made the whole experience a pleasure.

Long Wait, Mainly Insurance Issues

Brought in my wife’s x5 for service, like always Mike V is awesome, only reason we drive from San Marcos to Encinitas for service. Art also goes above and beyond. We appreciate you guys. Jonathan

Looking for m3 2021 performance edition in color red

I’m new to BMW Encinitas. So far they have been friendly . The purchasing experience was quick, and just had a recall on my x3e. They called to make an appointment to fix the recall issue. Everyone was kind, and drop off/ pick up was quick.

Great service! They helped me through the process and was very easy. Thank you!

Going to the dealership can sometimes be a hassle ,but Kristopher helped me with my initial service appointment at BMW Encinitas, and was very professional, helpful, and friendly. I was able to pick up my car quickly and easily and will definitely return for any future service needs. Everyone I interacted with at this location was super friendly and helpful.

I was very skeptical that they would diagnose the my suspension problem because it was only noticeable on washboard pavement ! They identified the issue and fixed the issue and worked to get the pricey repair covered by the extended warranty ! Kieth is great !

Although the car purchasing experience was OK, when we later came back with a short list of service concerns, the experience was less than OK. The service area has a back-room feel to it, replete with posters of brake parts and kinetic brake models. We made a list which we went over with our service advisor, but when we came to pick up the car, he did not address all of the items. He argued with us about whether we had asked him to check these things. They did not check all of the items we asked them to, and became unpleasant. I expected more from a luxury car dealership, and would advise anyone who asked me to go to BMW El Cajon.

Took several hours to do paperwork on a very simple sale with all pricing already settled

Just purchased an X2 M35i at Encinitas BMW. These guys were great, from David, who was the salesperson who made things super easy for me, to their finance manager, who delivered great rates (matched my credit union) with a non-pushy approach to all the add-ons that dealerships are usually aggressive about. All-around great service, gave me solid value for my trade-in and even got me in and out of there quickly.

Service was excellent and the service advisor was respectful and explained in detail the problem with my X3. SUV was serviced and returned in a reasonable amount of time. A loaner was provided, which was very useful for me. Great dealership!

I was overcharged when I returned a leased car and, my nephew traded his BMW for a used truck and was caught in a yo yo scam. Stay away from BMW Encinitas.

I tend to be an incredibly optimistic person and saying something negative is not in my nature. However, I also personally welcome constructive feedback as I look at this as my opportunity to grow and improve myself. Therefore I hope you accept my sentiment in the sprit it is given. I have owned a BMW prior to my current one and have ALWAYS been gracious and appreciative in how I have treated by the staff at San Diego BMW, formerly known as Brecht BMW. In my quest to buy another BMW, I visited 3 dealerships including Encinitas BMW. I was startled by the lack of eagerness for someone to greet or help me. I was about to leave when someone did approach me. Then I was introduced to a salesperson who was eager to help me. I was incredibly impressed as he diligently listened to my needs and found me the car to my specification and satisfaction. At this point I even told myself 'see don't judge a book by it's cover' and was happy with myself that I didn't walk away and gave it a second chance. My salesperson was beyond kind and generous. What I was most impressed with was his promise to me that he would personally take care of me from now on. Then imagine my surprise and dissapointment when I did not receive a follow up call to see how I am doing in my new car or if I need anything. Two days after I purchased my car I called my salesperson because I did need something. He requested that he call me back when he got to his office. I never received a personal phone call from him but did get 2 emails that were generic in nature. Needless to say I am beyond dissapointed. I do not expect and neither have I ever reveived such callous tretment from BMW. I am seriously considering going back to my my dealership and be treated with respect. By the way, I ABSOLUTELY love my car. That is one thing my salesperson did right, he heard me and put me in my dream car and for that I am grateful. Please don't take this feedback as a criticism but an opportunity to learn. Thank You.

I started having my 328i serviced at BMW Encinitas in 2015 and now my x1. Keith has been my tech from day one. He and the entire service/parts department provides excellent service. Above and beyond any other that I have experienced.

I was on vacation and ended up at Encinitas BMW. Nicolas, in the sales department was wonderful. He was professional, knowledgeable, and went the extra mile. The manager of the body shop, on the other hand, was rude, unaccommodating and almost lost Nicolas’s sale. Nicolas advocated for his client and resolved our issue and made the situation right. 5 ⭐️ for Nicole 1 ⭐️ for the manager of the body shop.

Keith, the service desk guy, is wonderful. I am glad that I purchased extended warranty. Otherwise this repair is so expensive. I am not giving 5 stars, because although I have loved driving BMW cars, their durability and quality suck. How could you design such an expensive car, with oil leak and the engine gaskets must be changed after less than 40 k miles? And the bottom portion is waiting that to happen too. Both of my cars encountered the same issues. While you get to drive the best drivability cars, you also get very impressed by German arrogance by their engineering, and how they reach your pocket. No more Bmers after this one, no more German cars too.

Scheduled an appt to get my car aligned as it was recently lowered. Mike the service agent did a great job helping me out. He was very friendly and did a great job ensuring my car was fully covered. Additionally, my extended maintenance plan will end in May and he asked me if I wanted to get all the services I could get done now so that it was covered under the plan. I agreed and was happy with the work. Car was ready when it was promised.

Over all I was very satisfied with the service. Nick made sure we got the vehicle we wanted.

Tried twice to get numbers on a vehicle they have in stock via email, with no response. Online chat specialist was friendly but that's as far as I've got with this dealership. I wouldn't recommend them as there seems to be no urgency unless they can get you in the dealership to drag out numbers and wear you down. It's a 45 minute drive for me so that's not plausible, but their internet/remote sales department needs work. Both requests have returned no respinse. Time to look elsewhere and I'd recommend not wasting time here like it seems I did.

I've tried twice to get numbers on a car they have via email with no response. I'd recommend using a different dealership like I will.

Mike Voiles provided me with first class service. He was professional and very organized and fast.

I worked with Service representative Kris Bigay. When on a Friday there was a sudden problem with my car he was extremely helpful on a phone call, then an evaluation, and once the car was in very responsive, and clear in follow up. Very highly recommended.

I decided to try the the Encinitas BMW dealership for service on my 2019 X3. It was a little closer to my home than than than the other dealer I was using. My total experience was great. Mike, my service advisor, did a great job. He was super efficient and customer friendly. He showed me some of the new features on a 2021 loaner. I will definitely come back next time and ask for Mike.

Have been trying to get a hold of the Finance Dept for 2 weeks (to cancel the extended warranty on my mother’s car after she passed away and we sold the vehicle). They never answer their phone. Tried the text option through their website - told twice that someone from their customer care team would email or call. Never happened. Finally called the sales line and asked for a manager and spoke to one who gave me his direct email address and promised to help. That was last week, and 2 unanswered emails ago...beyond frustrating. Very poor customer service. Would not recommend.

I bought my M4 from here in May of 2019, and they have been great. Juan Duff (my salesman) was fantastic in facilitating the sales process. Byron Furrow in service has went above and beyond to assist me with my service needs, and Larry Coble in parts has been superb as well. Would highly recommend this dealership if you are in the market for a new or used BMW, and for your service needs!

Mike is very professional and knowledgeable and great customer service

Service was wonderful. The head of the Service d ept. Byron, was a real gentleman and made sure i have the bestg experience possible, Thanks Byron

Excellent customer service and very expedient with completing maintenance on my 6 series grand coupe. Need to improve waiting area. Most high end dealership service department waiting area offer complimentary water and snacks. I also have a Mercedes and the customer experience is way better than BMW.

Mike Voiles is always dedicated to getting the job done right.

My experience with Andrew Jones in the Collision Center was exceptional. His estimate was quick and accurate. He advised me of the time required for the repair and even got me a vehicle from Lyft. One suggestion: please mop and do a thorough cleaning of his offices. Mary Terlaak-Smith, MD, MBA

I have gotten my last three leases at this dealership. Very efficient and meet your requirements the service department has been quality also when it comes to in and out for regular service

BMW Encinitas has a deep selection of new models and lots of good vibes. I am a repeat client so I can also attest to great experiences with service / maintenance.

BMW Encinitas has a deep selection of new models and lots of good vibes. I am a repeat client so I can also attest to great experiences with service / maintenance.

Very clean facilities. Jordan was very professional and efficiently found me the best used car in my search category.

Reliable and excellent service!

Always great service at BMW Encinitas. This visit was for the collision center. I had a windshield replaced. Danny and his team were great to work with. I appreciate how fast and clean the job was completed.

Had a really great car buying experience at BMW Encinitas. Our sales person Clark was really informative and helped us pick the perfect vehicle for our needs. The entire process was easy and enjoyable.

Fixed a broken rim and headlight quickly, and Keith did a great job keeping me informed.

Jeffery is helpful. Needs met, waiting time is short.

Very professional and friendly staff. Quick to meet you when you pull up, and on top of things. Great service department that I’d recommend without hesitation.

Had an excellent experience. Nicolas was absolutely fantastic. Made the buying experience easy and flawless. He was so kinda, knowledgeable on the product, and a pleasure to work with! We will certainly return for future purchases. If you are looking for a BMW this is the place to go, and request Nicolas!!!!!

It was a pleasure working with Schuyler @ BMW Encinitas to order a new car. He was honest, straight forward, and kept me updated of the production status, shipping, and arrival estimates. He and Bob (Finance) were also very helpful and prompt in accommodating my schedule during the day of delivery. Thanks again to all!

I inquired to lease a BMW X3 and Clarke did an excellent job outlining the different possibilities offered by BMW to fit in my budget. After test driving the car right away based on my “Must have” and few options considered, we found an agreement and Less than an hour later I ended up driving the car home after having finished signing all the paperwork. Their service was very efficient and professional. I highly recommend BMW Encinitas. Professional, fast, efficient... a very good car shopping experience!!

Could not be better, very satisfied with sale.

Mike Voiles is 5 star all the way around. He treats his customers professionally and thoughtfully, always anticipating what a customer needs in advance and providing solutions immediately. He is by far the best service technician and understands the value of time. He makes you feel welcome and he always follows through. Do yourself a favor and ask for him!! He definitely should be running the place and most likely will be if someone smart doesn't snatch him up first!!

I trade in a vehicle for one on their lot. They give me a $33K trade in value. A day later I walk in and tell them I want my truck back deciding this vehicle won’t work for me. No problem. Bring the car in we will give you your truck back. I walk in to the dealer, sit down, and wait. 25 minutes later the Seller walks out and tells me, “we have a dilemma.” They end up selling my trade they tell me is at another location being “reconditioned,” and worst of all under an unbreakable contract for sale to an interested party. This happens less than 2 days later! I have a 5 day customer satisfaction return doc in my possession holding little or no merit. The dealer sells my trade for $7K more than $33K in less than 24 hrs; and won’t tell the new buyer the truck is unavailable, or the owner (me) wants his truck back. No. They’d rather tell me I’m screwed. The dealer initially offer me $2K less than $33K to give you an idea of how money hungry they become. I put $4K down on the trade. The dealer I bought my truck from 2 yrs ago tell me they’ve never heard of a dealer reconditioning a vehicle and selling it in just 2 days stating they’d never do this to their customers. I was shocked to say the least I still am; but the Seller and the Manager are unwavering in their position. They told me in person they would provide options to make this right. If I don’t call them asking for the elusive and rarely available Manager; or text the Seller like I did almost every day, nothing happens. I never at any point felt the Seller, who didn’t know a thing about the car I bought off their lot, or his manager are ever coming to me with options. One night (a week later) the Manager explains over the phone we could potentially get into a truck valued at around the same new loan I am currently in, and not have to come in with any additional money down. Sound to good? That’s because it is. He redacted that opportunity telling me he made a mistake. At least he doesn’t have to pay for his errors. I never should have done this deal and made a mistake. That said the dealer should help the customer by providing options. The only option right now is to come in with the rest of the negative equity balance due ($6K) to pay off the truck I once owned to satisfy the lien. The Manager contends and feels it’s more important we discuss and learn a full understanding of how banks and car deals work. I could care less. I want my truck back. The dealer should scour the “autonation,” database and find me a same or similar. Even better give me my truck back! Then I’m happy. I even tell them I’d come in with $6K to pay off the negative equity. No response. Even a truck valued at $33K would be fine. Instead they would rather insult the customer claiming my lack of understanding how their dealership work, how banks work, and tell me to go away, we’re done here. The Manager tells me he wants to make me happy and to trust him. I’m clearly not happy. Not only do I not get my truck back they tell me the only way this can be fixed is I come in and pay the negative equity from the trade they quickly turned around and sold right out from under me for a nice profit! Ok I lost my beloved truck and now to get out of this mess I’ve got to come in with more money just to get another truck I have no knowledge about because they don’t have anything they want to even show me at this point. Don’t believe it? Check this out. Here’s the last communication on offer: “Would you be able to come in and just give us the 6200$ and figure out your own used car elsewhere? Talked with Manager. Looks like we’re all done here. Enjoy the car.” Unbelievable. You just can’t make this stuff up. Does any of this look like greed? I’m also done here and rely on Karma to catch up to this dealership! That’s all I can do,that and let others know this sort of thing can and does happen at least at this dealer so be careful. This dealer has a 3 on Yelp. Btw the “response from the owner,” below is computer generated. I have emailed the GM 2 plus called in several. Nothing back.

Extremely poor service. Unless I was a white man. Than I'll get asked if I need help. As a black woman with 20k down and a loan secured I could not get any help. I let STEVE the manager know salesmen ( yes more that 1) walked by me with no offer of help. He said nothing. Just looked at me. I really wanted that car. But I will not line that pocket of a business that won't give me the time of day. My money will spend elsewhere.

If you’re looking for a great place to purchase or lease a vehicle, Encinitas BMW is the place! Just purchased an X5 and it was by far the easiest and fastest experience I’ve ever had purchasing a car.

Recall situation - nice and easy, just as you hope for. For the drop-off as well as pick-up, quick in and out transaction.

My boyfriend and I went for a test drive appointment. Upon arrival we were greeted nicely by multiple people. Eventually our saleswoman Sarah came out to the parking lot and introduced herself, walked us back to the exact car we wanted to test drive and proceeded to tell us that we were unable to test drive the car unless we “loved it” and wanted to buy the car that same day. We told her we wish we would have known that before we drove from La Jolla. How can you buy a car or know that you “love it” before you even drive it to find out the driving experience of the car? You wouldn’t buy a wedding dress without trying it on first, would you? While it was a beautiful car, it was no Bugatti. In which case I would understand not wanting to put miles on the car. She then brought out the sales manager and he explained their policy again. The policy wasn’t the problem, it was the inconsideration on BMW Encinitas part for not telling us this policy upfront so we didn’t waste anyone’s time. If we had known test driving the car wasn’t possible unless we were going to take it off the lot that day we would have been grateful for the transparency upfront and possibly rescheduled. The sales manager was combative and the saleswoman didn’t say a word throughout the whole interaction with the sales manager. I would not recommend doing business with BMW Encinitas if you’re looking to buy unless you “love it” and don’t care how and who you give your hard earned money to.

I always have a great experience with BMW of Encinitas. Everyone I come in contact with is very helpful and polite. Art is always helpful, he communicates well with my changes and I feel he goes the extra mile to make sure I am always happy. Thank you Art!

excellent service provided by Ms Lucy.

Great experience. Prompt, friendly and thorough. Thank you for making my first experience top notch, Gabriel S.

Found one of their cars on Cars.com. I called ahead to schedule a test drive the day before and even followed up when on the way. I drove 30 min to get to their location only to be told that test drives are only offered if I was willing to buy the exact car. What is the point of a test drive if not to determine if I want the car/model in the first place? I could have ordered one from them and waited for delivery if I liked the test drive. Either way, I should have been given that information before hand on the phone the day prior before rearranging my day and taking a round trip total of 1.5-2 hrs to not even see the interior of the car because I could not guarantee to buy it. Then the sales manager rudely asked what was going on in my personal life that I didn’t want to just buy it anyway like he felt entitled to tell me how to spend my money after knowingly wasting my time. Ridiculous sales process and a total waste of my time and energy. Had they told me any of this on the phone when I scheduled I could have declined the appointment and saved everyone their time. Feel free to have the GM call me. Hopefully a 5 minute phone call can save someone else from wasting hours of their time with this dealership.

Great service from Mike Voiles

Ben who I worked with at Encinitas BMW said he?d get back to me and never did on updates. He?d call out when I?d call with apology and said I?d be the first person to work on. I?d still have to follow up. Number of excuses that the people on the floor were more important than me.

Never on time at the service department. Even with appointments. Waiting for 30 minutes to an hour every time to get someone to talk to you. They don’t give out loaners for “short term” visits. They said my service will take 2+ hours and I’m just supposed to wait around. When I had a base level Audi, they gave me a loaner every single service for no cost. This is the second lease I’ve had here and I’ve never had a good experience in the service department. I went into the sales department to complain and try to get a loaner and they told me they can’t do anything, only service can get a loaner and they won’t do anything to help. I dread coming in to get anything done to my car here and I’m never going to buy another car from this dealership. Any minor service is 5+ hours eaten out of your day. I don’t know how they have so many positive reviews. Feels extra lame that my only recourse is to leave a bad review since no one at the dealership feels like helping and there’s no one to talk to. They have my car now as I walk around Encinitas for 3 hours. Buying a car here has been a good experience overall, but I hate their service center.

Newly purchased X3 had to be taken to the service department within 12 hours of purchase for blown turbo. Almost two weeks ago and still there!!! I bought a car almost two weeks ago from them. Not the car I was preapproved for or had an appointment to test drive the next day, since that was sold as I came in for my appointment. They had my trade-in for three days and never called with appraisal. I had to call them after two days, just to be told it may happen tonight. I drive 115 miles to Encinitas and was told nothing. Came back the next night and finally got car financed, being 5k underwater with one trade in. I can understand 3k, but I was between a rock and a hard place. Left dealership with car at 945 pm Thursday night. Friday am at 830 am on way to work, car had transmission malfunction warning light. At lunch in same day ( thought it was just error from sitting too long or battery) , I get drivetrain error, so I Immediately took it in (within 15 hours of purchase with extended warranty) and turbo is shot. It will be two weeks tomorrow and car still in shop. They have only called me one time unless you count the other time last week when I called them and left message. Not fixed, they aren’t sure if it is covered I’m not any under any warranty. They haven’t even started on working on it. Anyways, this is the place to go for you to be ignored for weeks -before and after purchase, including service department- and to buy a lemon. I gave them 1 star because I have awesome loaner vehicle and I can’t give them zero. BMW customer service, you are more than welcome To email or call me for more info (you have my phone number and the car I bought). Doubt you will and I doubt this will be shown in your reviews. But check it out. The car is still in your shop not being fixed. Thanks for the stress. How about I keep the loaner and you keep my lemon? Turbo replacement approx 6-7k, so we’ll be even. Thanks for the loaner vehicle! I’m sorry for such a bad review, but it’s honest. I will definitely not be a repeat customer. And I will never recommend this place to any friends or family. I’m not a pita either. I only called once last week for status. I know how annoying customers are, so I back off. But an update more than once weekly would be appreciated. Especially since I bought a car from you and have yet to drive it more than 15 miles. Addendum 3/4/2021: I called and asked for the GM and spoke with an assistant. Can the GM please call me? I don't need an update on the car in the shop, which is what I was offered. I know that repairs are pending review from warranty inspector. I would just like to speak with someone that can actually do something to remedy this situation. Trade vehicle for non-lemon? Free service contract? You pay my upcoming car payment since I don't even have the car? If I kept my other trade in, I would still have no large payment due. Please call me since you are so hard to get ahold of. Thanks. Addendum March 31st: They did not transfer my personal plates and gave dmv wrong address from a typo. I called for them to rectify and I was told to call dmv. Do they give negative stars? Do not buy from here. Just drive by. Worst buying experience ever.

David was amazing. Extremely knowledgeable and professional. Went the extra mile to make sure we were very happy with our purchase and that we were getting the best deal. Would recommend him and BMW Encinitas every time.

My wife and I bought a 2017 BMW X6 a month ago the same day we test drove it. The young sales rep guy was nice, friendly etc. We paid cash for the car for the list price, but the process took 2 hours longer than they promised. This wasn’t that big of deal considering what transpired next. The finance manager (Jeremy) promised to buy out our leased X5 (one month early) and pay the the disposition fee (around $375). After repeated attempts, to multiple employees, by us to sign some sort of paperwork describing what they agreed to do, they assured us everything was taking care. Fast forward 4 days, we reached out to the sales rep and Jeremy (finance manager) that we wanted to do a small auto loan (5-20k, but didn’t care The exact amount). Jeremy said he’d Check with Bmw and shouldn’t be an issue since it was within the 5 days from purchase. He called me back and said he’d send updated paperwork. It’s now been a month and their follow up has been next to nothing, after dozens of phone calls and emails. We had to pay BMW corporate our disposition fee, and still have not received any communication from bmw Encinitas. Sad state of affairs over there, but typical for auto dealers. We have all of our communication documented, and just it’s just sad considering we’ve owned multiple BMWs before this.

Came in last Saturday to do a trade in for a lease and Ben R. made the experience very easy! He is extremely knowledgeable, efficient and easy to talk to. The best experience we’ve ever dealt with at a BMW dealership.

David was amazing and very gentle. I was concerned as to how often he grabbed my private parts and wanted to drive manual. I?m still not sure what a Belgian Tickler is or why he wanted to give me one. I?m not sure what the science was be he insisted on smelling the seat of my trade in. He said I was definitely and i3 kinda guy. I can see David owning a whole franchise of Pontiac or Buick dealerships in the near future.

Very satisfied. Finance persons were excellent and very responsive to our needs. That was much appreciated. Follow thru with service was excellent and responsive. Sales got it done as well, and did everything possible to earn our business. A good experience and highly recommend the dealership. Thanks

Excellent service from Byron Furrow above and beyond!! He was very helpful and I will work with him in the future.

Clark was very nice to work with. He was very informative and knowledgeable. He was also accommodating and flexible from a scheduling perspective. He made the entire process easy. It was one of the smoothest experiences I’ve had in buying a car.

Had a great experience buying a used 2014 Dodge Challenger Rallye Redline. We were in and out in less than an hour and a half purchasing my son's car...financing was a snap.....Ask For Ben, the salesperson with whom we dealt and Devin the finance "guy." When we got home, there was an oil leak and wires hanging out from the right front air dam. Since it is under warranty, AutoNation did repair the gasket leak--completely. They helped me fix the air dam issue and, since there was no way to prove that it was done before or after purchase, we split the repair 50/50. I am not a shyster, and I know there are many out there, but they gave me the benefit of the doubt. I worked with the Sales Manager, I worked with Davin in finance (go to him for finance), and Ben (salesperson). Everyone on the team was courteous and helped as much as they could. Shout out to Arturo (gracias) in Service. Thanks guys.

The service department in Encinitas is the best, they deserve 10 stars,

The absolute worst buying experience of my life. I bought a used mustang from this dealership and within a week I was already having problems the sales man who sold us the car returned my calls and told me wait till Friday for his big boss to come in but then I never heard back from him he stopped taking it returning my calls. When I drove it off the lit it felt so smooth and nice didn't feel any bumps in the road handles like a dream. With in a week the suspention was mushy and ever bump in the road even the tiniest divot you can feel all up I the car. I noticed some unusual fatigue In the metal I took it back u der the 90 day warrenty the had it for three weeks and to be honest all I think they did was balance the wheels which helped with the vibration but the suspension was never touched and it was returned to me still not in the smooth riding condition I bought it in. When I picked up the vehicle they handed me the keys and told me here your car. So no one walk through what was exactly done qthey could wait to get rid of me. So now I have to take it to a Ford dealership under my extended warrentyn and definitely won't be an AutoNation Ford dealership. SO IF YOU ARE THINKING IF BUYING A CAR FROM THIS DEALERSHIP I WOULD STOP AND CONSIDER WHAT KIND IF INTEGRITY DOES THIS DEALERSHIP HAVE. DO THE STAND BEHIND WHAT THEY SELL OR DO THEY SELL YOU A LEMON AND TELL YOU ITS FINE . THE WORST BUYING EXPERIENCE IVE EVER HAD . IVE HAD MY CAR FOR TWO WEEKS OUT OF 5 AND I STILL HAVE THE SAME MUSHY SUSPENSION. THEY HAD ANOTHER MUSTANG IN THE LOT I TOLD THEM DRIVE THAT ONE AND DRIVE MINE AND YOU CAN SEE THE DIFFERENCE DID THEY NO THEY JUST ARE BASICALLY TELLING ME IM OUT OF LUCK. IT IS SO BAD I THINK I MAY HAVE TO RETAIN A LAWYER . JOE .M

This is an amazing group of guys who actually care about my vehicle concerns. Communication was great throughout the entire process and they had my concerns addressed immediately! I will continue to service my vehicle at BMW of Encinitas because they ROCK!

Made the purchase entirely by telephone and electronic communications. Staff was very helpful and polite throughout the process. And they delivered the car to me because I live 2 hours away. I'd recommend BMW Encinitas to anyone.

Unparalleled service, and awesome technicians make this the best place to take your BMW. Byron in the service department is incredible, I would highly recommend this shop to anyone.

Very friendly and easy to deal with.

Quick and efficient for a first time buyer!

We had a seamless experience purchasing our new X1 at Encinitas BMW. Our salesperson, Nick Kolpacoff was personable and knowledgeable. He answered all of our questions, guided us through the purchasing process, and made us feel very comfortable. We love our new X1!

One of the best dealerships I have ever encountered. Byron went above and beyond! Thank you BMW team of Encinitas!

Thank you for the service. Very professional. Nice facility.

I do not recommend BMW of Encinitas for tire mounting through Tire Rack. Service performed was lackluster. Service manager sold me an alignment then claimed they could not perform it due to software. Then the technician broke a tire pressure sensor and forced me to buy a new one from them. I expected better from a BMW Dealership.

Nick took care of us from start to finish and ensured we ordered the exact X7 we wanted and was responsive all along the way. Great experience at BMW of Encinitas!

Dropped car off for windshield wiper motor replacement and to have brake pads checked. Was provide with a new X3 loaner car even though I was planning to have shuttle take me home. Was called a couple hours later and informed that a leak was found in the corner of a gasket while performing 30-point inspection. Vehicle was ready two days later. Overall customer experience was exceptional.

Time to service my BMW I went in for a Oil change and brake fluid flush , service advisor Gabriel Soriano extended exceptional customer service, he was so knowledgeable, helpful and kind , Neal performed the car service , very efficient under 1 hour neat no mess, car running very smooth ..... Encinitas BMW rocks ! I always get good old fashion customer service and great work . Gloria price compared tires for me and answered all my tire questions.

I've previously written a 5 star review on my car buying experience here, and wanted to give another 5 stars for BMW Encinitas service department. Specifically Byron and Mike - they took great care of me and my BMW 430i convertible. Oil change time came around, and since I live two hours away I was hoping to take care of it locally. Unfortunately the oil filter housing cap was torqued on too tightly the last time the oil was changed here prior to my ownership. No local shop was willing to put more force than usual to get the cap off. I called BMW service to see what could be done, and Mike offered to take care of the oil change at no cost if I drove out. Fast forward morning of, everything went smoothly and they performed as they said they would. I specifically requested that the car not be washed after service and they accommodated. I am SO happy to continue recommending BMW Encinitas as they truly go above and beyond to make their customers feel at home like family! Honestly never had such an incredible dealership experience... grateful for these guys! THANK YOU!!!

We?ve been bringing our BMW here for service for several years. The service, quality and customer experience is superb!

Jeff went over and above his duties to make sure he addressed my concerns.

Half of star brought me down there on false pretense of having the car I wanted on 2 occasions no one greater me and the person I came to meet pond me off to other people ok le both times I will never go back or recommend themnever

Definitely the best BMW dealer on the west coast all bs aside. Shout out to my mans Mike... always got the answers I’m looking for and for sure always has me pulling out with the same feeling I had when I first got my car. I don’t know who his mechanic is by name but shout out to him as well because he always makes my car feel like it’s new!

Cole was very efficient in changing out my passenger airbag that had been recalled. Encinitas BMW made it very easy for me to set up a mobile appointment at my home. Cole was very professional and answered questions regarding my vehicle while he was at my home and followed back up with me on a question that he had to research once he was back at his office.

Great deal & service at Encinitas BMW. Very professional.

Byron in the service department and team is the reason I may buy another BMW. continually going above and beyond , most recently getting me in a loaner with 5 minutes notice to satisfy a mini emergency. I wasn't the hugest fan of the 530E (lack of trunk space, etc.) but I may have to find another model just to keep working with Byron

Great customer service.

Jordon was awesome and worked hard to put me in my new M5! Everyone at BMW Encinitas has been great and thus why I leased my second car from them, highly reccommended!

Great service from Arthur Alvarez - everything done perfect and car was ready to go as requested. Thanks Arthur!!

Mr. Keith Sherman, Service Advisor is the primary reason I continue to have a 16 year old vehicle serviced by a dealer.

Quick Friendly Service, beautiful cars, and competitive pricing. Kept Me as a buyer just to have a better warranty than offered anywhere else for the same car. Thanks Guys!!

I don't want to go to deep but the end of them month is either the best time to buy or the worse. It's the time for rushing to close a deal, but that rushing can also bring a good deal to keep the sale. All together the staff is great they have patience and are willing to work with you. Thanks for the great car guys.

My most recent experience at the BMW of Encinitas service was excellent, certainly the best I can remember. Mr. Mike Voiles has to take the credit for it: since check-in to pick up Mike has provided a red-carpet assistance, something one would hope for from an organization with the reputation and prestige of BMW. He understood all my technical concerns, and he has walked the extra mile to ensure that everything would be taken care of to the possible extent within vehicle warranty. Even the time he took to walk me through the features of the loaner, a more recent model than my serviced car, was something I would expect from a sales representative, not from a Service Advisor. I think BMW of Encinitas should be proud of the service provided, and continue to grow and maintain advisors like Mike, who are the face of the brand to the customers.

I've been going to this location for nearly 30 years, beginning with a previous owner of the location. The experience under current ownership is just OK, not what you'd expect from BMW, and not what I experienced with the previous owner. You should give other locations a try if possible. Because it's so close to my home I've been going here, but now that the full BMW warranty has expired I'll be using a different shop for mx. The car wash after a mx service WILL result in a scratched finish on your car. The two times they washed my car (I ask them not to now) it took a $200 detailing to repair the damage. This place provides what you'd expect from an average repair shop, not a BMW dealership. Consider your alternatives

Excellent service and competitive pricing, always satisfied!

I had two recalls done. Great service.

There is a very Professional sales team, they treated any customer very honestly. I bought a BMW X5 from there. love it.

We used the mobility program after purchasing our i3 and Art in the service department handled our loaner for us. He made the process very easy for us and we were very happy with the service.

My service advisor Mike Voiles is 5 Star! I will request him for all my future service needs. His knowledge, professionalism and courtesy are truly top notch and his is a huge asset to BMW Encinitas!

Byron was very professional and fun to work with.

Best service ever very professional

Mike Voiles did a great job helping me prioritize what needs to be done right now and what my next steps should be. He said it would be a 2 hour wait and he was right on the dot.

We just moved to Encinitas form Bay Area and the service we received here was not even comparable to the northern Californian dealerships. Great customer service. We got to the dealership around 6 and was out of there with a new X7 before 9. Dave was very helpful and did everything he could to make the deal happen the same night. We even stopped by a few days after to ask more questions about the car residual value and Bob, one of the finance managers, spent a good 30 minutes answering all of our questions.

My oil change service was mostly effortless. Everything was done on time and with courtesy and cooperation. The only issue I have with BMW Encinitas is they do not match other BMW service specials offered in other BMW dealerships in the San Diego area.

BMW of Encinitas is fantastic. We've been buying cars from this great dealership since my 540i around 1999 or 2000. Since then, we've purchased at least 6 or 7 additional BMW's for our own use and probably another dozen on behalf of clients. Pricing, service and follow-up are all fantastic here. Feel free to reach out to me at our winery in downtown Oceanside if I can make you feel more comfortable about purchasing or leasing from BMW Encinitas.

Nicholas was very informative and a pleasure to work with. I’m ecstatic about my new X3!

They have a bad customer service

My car ended up having a bigger problem than expected. Mike handled every detail and kept me updated every step. His communication and professionalism were excellent! Thank you Mike And one more shout out to Adam in sales. Been in touch with him for many years whenever I need to lease a new bmw. He’s so kind and responsive always! Unfortunately I don’t always find the best deal at Encinitas bmw but that’s not his fault

Friendly service staff, and Gabe Soriano was very efficient.

The sales staff was nice, and attentive the got me in, and stayed late to work with us. Thank you!

We’ve been customers at BMW Encinitas for a few years now and we couldn’t be happier. The dealership and it’s service department is wonderful, but the main reason we’ve had such a remarkable experience is because of a Service Manager there named Joey. Sadly, he recently transferred to a different dealership location. But based on the amazing service experience we’ve had with Joey over the years, we’ll be customers for life. He provided us the type of personal care and customer service that they write about in business and marketing books. The type of service the creates lifelong relationships with customers. Whenever my wife has had to bring her car in for service, she did so with zero worry because she was 100% confident she’d be taken care of and we could count on the best service and work on her beloved car possible. She happened to bring her car in for work the Joey was transferring and she let him know how disappointed she was to hear this. To make sure we were ok, after services were complete, Joey even took the time to call and reassure me that his team and service department manager, Mikey, would continue to make sure that we were always well taken care of and that nothing would change on their end — so we had nothing to worry about. Talk about going the extra mile to ensure customer satisfaction. It doesn’t get any better than this. Thanks so much to Joey, Mikey, and the entire BMW Encinitas service team. You guys are the best!!!

This location is great! Amazing service and so friendly! Gabe and Jeff are so friendly! Gabe helped me very quickly and got me a Lyft to where I needed to go! They have amazing service!

We’ve been customers at BMW Encinitas for a few years now and we couldn’t be happier. The dealership and it’s service department is wonderful, but the main reason we’ve had such a remarkable experience is because of a Service Manager there named Joey. Sadly, he recently transferred to a different dealership location. But based on the amazing service experience we’ve had with Joey over the years, we’ll be customers for life. He provided us the type of personal care and customer service that they write about in business and marketing books. The type of service the creates lifelong relationships with customers. Whenever my wife has had to bring her car in for service, she did so with zero worry because she was 100% confident she’d be taken care of and we could count on the best service and work on her beloved car possible. She happened to bring her car in for work the Joey was transferring and she let him know how disappointed she was to hear this. To make sure we were ok, after services were complete, Joey even took the time to call and reassure me that his team and service department manager, Mikey, would continue to make sure that we were always well taken care of and that nothing would change on their end — so we had nothing to worry about. Talk about going the extra mile to ensure customer satisfaction. It doesn’t get any better than this. Thanks so much to Joey, Mikey, and the entire BMW Encinitas service team. You guys are the best!!!

This was my second purchase from them in 2 years and was a terrible experience. I bought a supposed certified used car which was definitely not certified. mats missing and the fasteners that hold the mats missing, front brakes squeaking and vibrating.The car was delivered in the dark and I had to tell them mats missing. Then mat was slipping everywhere, when I got home I discovered that mat fasteners where missing too!!! I gave the used car manager several chances to fix the issue but he lied and then ducked my phone calls.I don't know what to since I paid extra for this certified car that needs work!!

Overall, I got great service at BMW Encinitas. They were very accommodating in keeping my car for the week while I travelled on business. Upon my return, I was able to pick up my car with two new tires, an oil change, and rear lights replaced. Thanks BMW of Encinitas! The only reason I didn’t give them five stars is because they forgot to wash my car.

Good timely service Completed everything I asked for my car. I’d use them again Mike was kind and considerate

Mike always takes very good care of my BMW and me.

I was able to easily make an appointment online and they were able to service my car quickly within a few hours of drop off. Great experience.

Really excellent service! Service advisors and managers are professional and incredibly helpful!

Gabriel was fantastic and helpful and it was a very easy process to have car serviced with flexibility and text messaging

My service provider, Mike Voiles was terrific. He explained everything to me, followed up with a phone call and went over all the details upon my car pickup. The overall service at Encinitas BMW is the best.

We worked with Nic in the buying process and he was great. He listened not only our needs but to our daughters wants as the car was for her. He went above and beyond to make her first car buying experience perfect.

BMW Encinitas has been a great experience every single time. I go out of my way to Encinitas instead of BMW Vista because of the people that work here. Although other Service Reps are very helpful and sincere as well, I’d always ask for Byron if he’s available. Excellent service with a friendly attitude!!!

Our salesman Nic was great and really listened to our wants and needs and found the perfect car for us.

All of my interactions with Mike Voiles are so pleasant and professional. Even still, I really get the feeling he cares and knows my vehicle. I?m so pleased with BMW Encinitas because of him!

My husband and I were looking for a used Honda Pilot. After visiting Honda dealerships in National City and Mission Valley and looking at the quality at National City by and high prices at the one in Mission Valley, I never image to find the cleanest Pilot at a BMW dealership. We texted the dealership to make sure the Pilot I was interested was still available. Few minutes later we recieved a called back from Ben Regis. Upon arrival, Ben was really helpfull with the buying process.explain everything and anwers all of our questions.What we loves that it was a no haggle pricing car dealership and the Pilot we were looking for was priced correctly. It was worth the drive. Thank you very much Ben!!

Everything went well. I didn't have to wait when I dropped the car off. Mike made sure that everything we had spoken about was taken care of. I got a call when it was ready to be picked up. Thank you for the great service.

Best BMW Dealership hands down. I've been to them all! Shout out to Jordan in Sales, getting me the EXACT X5 I was looking for, Eddie in finance for explaining in detail everything as I was signing and friendly with my step son, Chris in the service dept for showing top tier professionalism every step of the way until I received my car after some minor work and Heather for calling me and fitting me in the schedule earlier than expected. Above all... this dealership keeps their promise and I believe this needs to be commended. Thank you all! Will be a loyal customer to the BMW brand and location.

My technician was very professional and friendly. My car service was completed in a timely manner. I will definitely return to this dealership for any future vehicle needs.

Art Alvarez is the best!!! Always so friendly when I come in, listens to all my service concerns and addresses them and takes care of with ease! Love that! I will always return to BMW Encinitas because of him! He’s a Star!!

I was very pleased with my service advisor Mike. He was very efficient and made the process very easy and thorough.

Good experience. In buying an electric hybrid the battery wasn’t charged, there was no guidance provided on charging at home, and the federal rebate of $7500 was not mentioned,. They just weren’t prepared to sell an electric hybrid

Finally, a BMW location with friendly customer service and filled with knowledge!! I was so very welcomed and treated with respect. My Service rep was awesome, Mike Voiles!!! He explained to me in detail the work that was needing to be done on my car, worked with my warranty company to file claims and helped arrange a loaner car for me. I'm an engineer and LOVE my car, so always want to know the technical stuff and exactly what is going on with my car ....and Mike did that. He didn't dumb it down for me, just explained it to me in his terms and I appreciated that SO much! He even listed out options for me to consider, helped prioritize the severity of the work that needed to be done and gave me a day to think about it... with no pressure. I wish I had came here sooner for my service needs! THANK YOU!

Great service, Mike was extremely thorough in explanation and kept to his word on the quick TAT. Thanks!

I have had very good experiences at the Encinitas BMW. Staff has always been gracious, courteous and have gone out of their way to be sure I am happy with every detail of my experience there. I've always been provided with a very nice loaner car, brand new cars! I couldn't ask for anything more. I highly recommend them, from the purchase, (Nicholas handed the sale beautifully, went out of his way for me)to the oil changes (Byron is a pleasure to work with, funny and kind) and everything in-between, 5 stars.

Super fast and very professional!

Mike was fantastic, the car was done on time and even washed perfectly. He explained everything to me and I was on my way!

I found a specific used vehicle at this dealership and went by one evening after work to check it out. I set up an appointment and arrived on time at the used lot, but my initial impression was not at all favorable. It took me a long time to find a salesperson who could help me out. I had to ask some random dude to send someone out to the used lot. I try not to overreact to these things but it's impossible to not at least consider that my appearance didn't play a part in just being ignored for 15 mins while I wandered around looking for the someone. That said, they sent over a gent Adham who was very easy to work with. From that point on it was a straightforward process. The vehicle was priced fairly (though not exceptionally), was exactly as advertised, and the sales/finance part was pretty easy and relatively quick. I was looking at a nearly identical vehicle at an independent dealership, but the fact that the dealership offers essentially a "cool down" period and a short but useful warranty gave me a bit more peace of mind. A few weeks in, and I'm satisfied with my purchase. I would purchase from them again assuming I don't have to hunt down a salesperson for a 2nd time.

I called a day before to confirm a new lease deal, and then drove 100+ miles to the dealership to sign the paperwork and take the vehicle. when i arrived, the vehicle showed 2400+ miles already (while the offer letter was written the vehicle has 19 miles). although the dealer claimed this was a new car but I asked for another one with lower mileage. I was questioned what's the difference (i have to admit that's a good question).... Then i was showed another one with much lower mileage, and the price went up a lot!!! the pre-confirmed deal sheet was completely disregarded! Also, the 2nd car has some minor damage which needed to be fixed before I can drive away. such fix needs a couple of days.... Finally, I drove another 100+ miles back home in my old car with my friend. Thank you BMW Encinitas for the trip offered!

Purchased used 340i sight unseen. Car was everything the salesperson claimed.

Mike Voiles is an excellent representative for your company. He is friendly and efficient.

Great customer service and they go out of their way to make sure everything is handled to my satisfaction. I was able to stay outside while Art took care of all the paperwork inside during covid. Very professional all around.

What a great experience! My rep really provided me with terrific customer service!! He was so helpful and professional. He did a great job communicating what was happening with my car.

This dealership takes "unethical car salesmen" to a whole new level. After the birth of our son, my husband and I wanted a slightly bigger car so when he was around 5 weeks old we purchased a used Acura RDX from BMW of Encinitas. It was advertised as having the "technology package" which has a number of safety features. We asked the salesman, Schuyler, about lane keep assist, lane departure warning, collision mitigation braking system, etc.and he just responded, "I don't know anything about this car and how those features work, but I know this car has all of those safety features - it is fully equipped."...we asked him to double check with someone more knowledgable about the vehicle since he admitted he didn't know anything about it and couldn't demo or point out those features for us - which were a big factor in getting this particular vehicle - and he went inside, asked a manager, and came back out to confirm that yes this car is fully equipped with all safety features I had previously listed. We purchased the vehicle. Fast forward three weeks (sleepless ones with our newborn) and I finally get around to reviewing the owner's manual to program those safety features. I come to find out they are not in this vehicle. I feel incredible deceived so I call the dealership and speak with Steve, a manager. I asked Steve to refund the vehicle, credit us back a few thousand for pricing the car higher than it is worth since it does not have those features, or add on a warranty for free. Steve refuses and raises his voice at me, saying it is my fault for not verifying what Schuyler told me was accurate. I said I didn't realize it was standard practice to straight up lie to consumers about features in a vehicle. Steve would not comment on that but kept raising his voice and placing the blame on me. Avoid this dealership, especially Schuyler and Steve, and face check 100% of things you hear here - they will lie straight to your face.

I def recommmend 100%!! I live clear across the country on east coast and Robert, Adham, and Ben hooked me up with white glove service. many thanks to the folks at BMW ENCINITAS!!!

The Service Department always does a fantastic job.

The Service Rep Mike Voiles is very talented and in tune with the needs of his clients. Very proactive, collaborative, no games about the cost of things or overselling. I liked his style. Date and Time: Jan 22, 2021 9:45:00 AM Advisor: Mike Voiles

The BMW service center is always professional and super dedicated to customer service. Mike, my service tech, is a very detailed and friendly person! Steve L.

Outstanding service!

Mike Voiles was a huge help on my recent service on my BMW 530! He kept me up to date on what was happening and everything was done in a timely manner. Mike took care, working with me to make sure the car was properly serviced and that I received the best costs! Great Service Mike!

Service personnel were courteous .Car was ready at promised time

I was visiting Encinitas (where I bought my X5) and I had a nail in my tire and had to drive 10 hours home. Kieth not only got me right in, he made sure my car was serviced properly and let me know if my tires were okay for chains. I really felt as if I came I came home. Thanks BMW Encinitas!

Everything went so smooth and easy! Adam was such a gentleman so helpful, and oh so professional. Jeremy was also very calm, helpful and friendly also! My own experience was so great, I will definitely be coming have if needed to

Byron is always very helpful whenever I bring my car for service. He doesn’t try to push services I don’t need and Is very courteous and professional.

Great group of people. Enjoyed my experience with Michael my sales rep. Knowledgeable and patient. Had a enjoyable experience with Morgan who handled all of my paperwork! Go GB! Also, the service department cannot do enough to make sure I was being taken care of. I would recommend their Vista location to anyone interested in a BMW!!! Great Job!

Adham was awesome and the reason I purchased my vehicle instead of another I was looking at elsewhere.

Great staff in the service Dept. Super helpful and they all work together nicely to get the job done.

Excellent Service and support the parts department has always been very helpful with a very good knowledge of their inventory for the right parts you need

Mike was very helpful and professional when he walked me through the issues my car had. We didn't have to wait or spend too much time there. He is also very responsive to my concerns, present or future, regarding a reliable transportation. My experience there was easy and pleasant.

Juan was fantastic to work with.

I am back to this location because of my previous experience with Vincent. This time I met with a gentleman named Adham. I knew going in what I wanted and had my mind set on my needs and I think he could sense that. This is my fifth BMW so I am very familiar with them and we negotiated my trade in and made it clear and cut about what it would take for me to obtain the new vehicle. Adham made it happen and was not pushy and let me do my thing. Less than 4 hours later I drove out with another BMW and so far it has been awesome. This dealership has been consistent with their customer service and will be back in a couple years again to upgrade.

Mr Sherman and team did awesome job getting my BMW sorted out and back on the road. Knowledge -10 Expertise-10 Managing expectations-10 Quality of service-10 Thanks again for getting me safely back on the road!

My experience is always a good one when I take my car in for service at BMW Encinitas. This time was better because they finally figured out the intermittent issue that my 2018 car has been having before the warranty expired! I am hoping that with this latest service, my car will no longer randomly lose power assists! Joey was my POC at BWM Encinitas and he was courteous, professional, and very communicative. Thank you!

The manager Gerald was very professional.

Great service! Thank you..

Awesome service!!!! Adam Talesh you are amazing!!!!

I would highly recommend this dealership! My wife and I received a warm welcome and incredible service from our sales representative Nick! Without a doubt this young man gave 100 % with our entire purchase... above and beyond all expectations! I would highly recommend BMW of Escondido to anyone looking for a new BMW ( our choice was the X3 m40i) and we love it. Jim&Fran white San Diego, Ca.

I called ahead to find out if the car I was interested in was available. I was told yes and it would be ready for viewing in 20 minutes. I drove over it took over 25 minutes before anyone acknowledge my arrival. I never saw the guy that told me the car was available. I had a different sales person finally help me. In the middle of the negotiation he was replaced by a different sales person. When I requested to see a different color car it took almost 30 minutes to locate the car. The negotiation was endless and not till I told him I was going to walk away did he agreed on the price I was told was impossible. I purchase the car and they could not find the spare key. The show room was freezing. I was also told that they were no after market items to purchase which was also not accurate since the maintenance package did not cover the breaks on the car and had to be purchase separately . I have purchase over 30 cars in my life tome this was one of the worse dealerships I have come across

Not the luxury experience you pay for. The car I left with was not cleaned or checked prior to giving to me. It was missing floor mats and random pieces from the interior that had to be pointed out before I left the lot. Ultimately decided to return the vehicle. I was also charged unexpected fees from returning my previous car. The sales manager was very rude and offered no explanation other than “why would I waive any fees if you’re not buying a BMW.” I can’t think of a more disrespectful way to phrase that to a customer honestly. I definitely lost the love I had for this brand and won’t be returning.

Byron Furrow is a wonderful service representative. He went above and beyond to make the car service an easy and enjoyable experience.

Great service

Service > sales for sure!! Mike took such god care of me, he made sure that it was ACTUALLY worth it for me to get the warranty extension on my car before I got it (turns out, it WASN’T worth it, so he saved me several hundreds of dollars!!). Made sure my car was washed before returning it to me as well, and explained everything simply and clearly when I had questions. If I could give him 10 stars on this, I would. Thank you, Mike! Update: I’ve been helped by Mike multiple times, and he’s consistently awesome. Makes sure I’m always taken care of, and I look forward to working with him. BMW Encinitas is lucky to have him!

My wife, Julie, enjoyed her first experience at Encinitas BMW and excellent attention to her and the car by Keith.

Overall great customer service. Mike Voiles was able to help me out with the repair of a 2013 335is that I recently purchased. Mike was honest about the issue, and was helpful in understanding common problems to look out for in the future.

Superior Service for my 2004 330 Ci airbag recall and replacement!

I drive from Temecula to Encinitas for their awesome service!

David Bouchat at Encinitas BMW was amazing. He helped us thru our purchase from beginning to end. David made it very easy for us to learn how to program and operate our new driving machine. It was the easiest and quickest purchase of an auto we have ever made.

One of the best experiences from a service center I’ve had thus far!

Keith, etal - The Service team did great, as always!!

We had never owned a BMW before and honestly had never planned on it, but after a lot of searching around on various car shopping sites and car dealership sites, BMW Encinitas had a car that fit everything that I wanted in a car. We put in a request to test drive it in the online form and about 10 minutes later we got a phone call from Ben, our sales rep, to confirm. The car was everything we were looking for and at a great price. We also were trading in our car. Ben was exceptional with his detailed explanations and his friendliness. We felt right at home from the moment we walked in the door. After everything was hammered out we were walked back to the finance department and the finance guy could not have been more friendly and funny and made the whole experience feel like we absolutely made the right decision on where to buy this car and the car we bought. We have bought a lot of cars over the years and never have we had the level of service shown to us by Ben and I hate to call him the finance guy but I think his name was Dabe. I mean it was on a whole other level. Ben took the time to help.us get everything out of.our trade in. He sat in our new car and took the time to show us all the features and how they worked. The night before we were super nervous of what to expect because we have never had any experience with a luxury car dealership, but now I don't care what kind of car we are buying, I would head to BMW Encinitas to do it. They set the bar so high for salesmanship and integrity and making you feel confident in your purchase. I've never driven a car off the lot feeling like I got a good deal, I got a good car, and they were genuinely happy to put me in that car. Well done to whoever runs that show there. Exemplary performance by every employee we came in contact with.

Reliable and friendly. Problems were quick to resolve in a timely manner.

Great experience, I made an appointment and when I got there they had the car I wanted ready for a test drive. Ben was great, he walked me trough the whole process answered all the questions I had. I still think I could've gotten a better deal on the warranty, but other than that excellent service, 10/10 would buy again would recommend to my friends and family.

Great Dealership really care about their customers! Been goin to this place for years bought my last Bmw off Jeremy Shadburn! Straight forward great guy who is not oushy and lets the car sell itself my service advisor is Byron also another great employee who’s honest and also not pushy you can tell he’s looking out for your best interest! Do I recommend BMW Encinitas? Absolutely!

I found my car online and called to schedule a test drive. They were busy that day and was given the keys to test drive and check the car inside and out at my leisure. It was great not to feel rushed. David our rep was friendly and easy to talk to, zero typical salesman BS. They do not haggle on price at all but was promised they would buff out some surface scratches. We left satisfied and after a couple weeks of more car searches we returned to purchase the car. I secured a rate at a local bank and asked if they could match the rate I would purchase that day. After some paperwork they returned with a sheet to sign with the rate we discussed. But upon entering the finance office there was a disconnect. The finance rep was friendly but not privy to any of the discussion or rates previously agreed upon. This was disappointing as the deal was based on this rate. I work in sales with deals equal to and far exceeding the price of cars and would not (hate to say it) bait and switch my clients with transactions this large. We ultimately did buy the car. They had the ONLY car with the specific trim level and options I was looking for in all of southern california. We are happy with our decision with the small caveat. Please communicate with your dealer to make sure they honor the details prior to sitting in the finance office or talk to the finance rep before. All other facets of the experience were great though. 4 stars

Excellent service and efficiency!

Joey at BNW Encinitas is amazing! He has the best customer service and attitude! He is a joy to work with and always takes care of me every time I need help with my car. It is nice as a female to have someone I can trust when I don't know that much about cars.

Never liked taking my car in for service until I went to Encinitas BMW! Great service! Thanks!!

Mike in service was excellent. Thorough, communicative and kind. He obviously knows his job and I felt very confident about price, scope of work and timelines. Thank you! Great service.

Excellent service from start to finish. All the staff work as a team. If one person wasn’t available to help at the time there was always someone available. I bought a beautiful certified preowned First time buying a BMW. A great car but it’s the customer service that makes me want to stay with BMW for my next car.

The staff at BMW Encinitas was awesome and so accommodating! We were in town visiting kids when our car broke down. They were able to get us in right away and worked so hard to get our vehicle fixed in time for us to return home to AZ...and all during the week of New Years! So impressed...thank you!

BMW of Encinitas employees are always so kind and respectful whenever we come in for service.

Amazing customer service and service on my baby Davinna. ( Haha, YES! I name my cars.) Everyone is so friendly, they make you feel at home. The vibe when you walk in there is amazing.

Was looking a new car for the wife and came across a 2020 chevy suburban...car was real clean.....great service from our sales guy to our finance guy....

Great service experience..........could not have gone better!!

Mike at BMW Encinitas went WAY above and beyond helping me out with my recent M5 purchase. Extremely professional, timely, and helpful. I would highly recommend BMW Encinitas - they will treat you well.

Fast easy and safe...competent people.

I have brought our car here multiple times for service and Byron always takes the BEST care of us and our car. He goes above and beyond, great communication, and excellent service. I am so grateful to have a person and place that I feel confident that we are always going to feel treated like family taking care of us and our vehicle. Byron is an amazing service advisor and an asset to BMW Encinitas.

They were very accommodating deliver the car to our house and able to sign papers in safety

Encinitas BMW really stepped up to the plate on my X5 purchase. I had a very specific list of the build I wanted and was very surprised it was in stock at this dealership. Of course the car had a few items over the ones I wanted and this was factored into the final negotiated price I paid. I felt that the sales associated, Clark, really helped me buy the car rather than trying to sell me the car. I recommend this dealership for a first class experience.

I find they are very thorough, and handle any problem or concern I have seriously. I always get a nice loaner while they work on my car, I appreciate that.

I live in San Jose and purchased a brand new BMW X5 PHEV which was to be delivered to me. The dealership totally misled me in selling me a vehicle that had 400 more miles than quoted. They also poorly communicated with me in who had to be present to take delivery and how the vehicle was to be delivered. 1 week later and I still have also not recieved any paperwork as to the contract or the extended warranty purchased. If you are considering doing business with BMW Encinitas, I would be very careful when dealing with them; get everything in writing, check everything before signing and dont believe a word they say!

Excellent experience leasing my new X3 xdrive hybrid! Jeremy and the team couldn’t have been more helpful or make the entire process any easier.

I dropped off my 330e for a scheduled check up and fixing minor issues which required the change of some parts that turned out to be stocked by the dealership. A clean loaner was available and Mike Voiles was super helpful to keep me posted on the status of the services. My car came back washed and cleaned. I am very happy. Thank you, Mike and the service team!

Byron is the best he treats you like family and goes above and beyond to help you with your service

We recently brought our 2003 (vintage!) BMW to BMW Encinitas. We had the good fortune of meeting Kieth, our service representative. He did not try to oversell us on services, but offered us a tiered level of repairs rated from the most necessary to those that could wait. Keith knew his stuff, but we were in the driver’s seat! The repairs solved the problem, thank you service department, and we got our car back in a timely manner. A shout out to Keith and Encinitas BMW! We will be back. Our experience at BMW Encinitas was positive.

The Service Advisor, Joey Ruiz, was professional, pleasant and respectful. He took time to explain everything to me before and after the service.

They are very kind and helpful....and they were also very sweet to my furry four legged friend!

best bmw dealership around San Diego

Quick friendly service with Lyft ride home if needed. Very convenient!

Good experience overall, important to get the warranty/maintenance package, well worth it...

07:21 You sent Today at 07:21 Sarah and Manager Steve were just fabulous! Bought an X7 Dark Shadow Edition from them. Every single point, they kept their word. 10/10! Aa

This is the best BMW dealership in Southern California

I recently had to have a few things repairs (due to a break in) completed on my X7 and Joey helped me out. He was the best person I have ever worked with at any dealership for pretty much anything. His attitude was amazing, he followed up with me proactively and honestly just an overall good guy. He made a not so lovely task great. Would recommend, 5 ⭐️s. Thank you, Joey!!!

Great service, very helpful staff. Highly recommend

the service advisor I worked with Byron was awesome. and the work was finished ahead of time. He also let me know of some upcoming maintenance.

Brought my 2019 530i in for annual maintenance. Was greeted outside within 30 seconds of arriving and was in service advisors chair in a minute getting my maintenance set up. Joey remembered me from 2 years before when I had my previous M3! Sat inside waiting area and plugged laptop in to work. Wi-if was fast and before I knew it the car was ready and waiting for me looking brand new.

My service advisor, Duylinh (Joe) Cruz was really awesome! He had the car ready in quoted time. Was a stress free and great pleasure working with Joe Cruz.

Very disappointed by the sales person. I made an appointment and emailed ahead of time spelling out the car and features I wanted to look at, and explaining that I wanted to minimize the risk associated with The pandemic. Thus, I asked that our current car be appraised while we test drove a car to minimize our time indoors. I also asked to test drive the car without a sales person. None of this happened. She was unprepared when we got there and frequently asked questions that I had just addressed. She seemed not to pay attention. She also kept wearing her mask below her nostrils, something that is dangerous. And she insisted on riding with us on the test drive. Audi allowed me to test drive the car without a salesperson. Consequently we were exposed to much greater than necessary risk. Finally we found that the car did not have an owner’s manual when we got home. It’s now a few days later and we still don’t have a manual. In contrast to all this, the finance person was wonderful and efficient so that we got out of his office quickly. We love this dealership and have bought several cars there. But this experience was barely adequate.

Sales staff was very responsive and answered or researched questions .

Very knowledgable staff and pleasant buying experience!

The guys at BMW Encinitas are super friendly and made my car buying experience very enjoyable. I can highly recommend this dealership.

These guys do a great job and are reliable. Talk to Byron in the service department for help, he is always able to answer my questions. They are the best people to go to for anything BMW related.

Such a pleasant car buying experience! Gracious and friendly service. While it does take awhile, never felt the need to hurry up the process. Matt consistently checking in to see if we needed anything.

The desks are to close work area need spread out office due to covid

From start to finish, my service experience was the top notch. This is because of the service advisor I ALWAYS go to, for all of my vehicle needs.

Brake service and oil change. Great experience, friendly and professional. Met commitments.

BMW in Encinitas personnel were very friendly and accommodating,the service manager jeff was very good and addressed the issues at hand!

Good experience would recommend to anyone looking for a car .

Great customer service experience. Easy process from the beginning to the end. Friendly attitude from service drive staff and Service Advisor.

Great service! Great people! Matthew and Andrew took great care of us.

Found the suv I was looking for online. Contacted the dealer. They made the process fast, simple and painless.

I called to obtain a quote for a low beam front headlight that was out. They provided the quote but when I got there they said the price would be different. However, the rep I spoke to came over and made it right and stated that he did indeed provide the quote I had stated. Everything worked out and service was done quick. The car was also cleaned. I would come back again.

Joey was my service rep and there isn’t enough wonderful things I could say about him - attentive, kind, patient, knowledgeable. I have a small child at home and couldn’t pick up my car in a timely manner - he went out of his way after work at 7pm to bring me my car. Now that’s customer service! Give this man a raise! Thanks for making this experience that much easier.

Got my battery checked and received a complementary car wash at the same time...

I am so glad that I bought my BMW SUV from BMW Encinitas. I had my first service check-up and it went very smooth.

Awesome facilities and great staff. Made my first time buying experience easy and smooth.

The service experience here is outstanding. My service adviser Art is always so friendly and helpful. You always feel like you are taken care of at this dealership. I would recommend this dealership to anyone who is looking for a first rate, quality service experience.

Enjoy bringing my car here for servicing and for warranty purposes

It was great. Because my warranty was about to expire the service guy made sure to do some thorough checking

very smooth transaction . they were able to get us a car which was very hard to find.

The service department was highly professional. Made it easy to drop off my vehicle and address my concern. After the work was done, I received a call to come get my car. The car was sparkling, clean and ready to go. Thank you Art and the BMW service team!

Extremely professional and helpful. The team went above and beyond to make sure that all concerns were addressed. Really appreciate it.

Great advisor . He was very helpful and follow up was terrific

Excellent friendly staff and communicated very well

Staff is very friendly and helpful. I was with Keith fro Service yesterday. I have worked with him for 16 years!! He is always such a pleasure to work with. Great job BMW of Encinitas!

Convenient, accommodating and professional. Will continue to use Encinitas BMW.

BMW OF ESCONDIDO EXCELLED IN PROFESSIONAL EXCELLENCE IN NEGOTIATING MY NEW Z4. THIS IS MY THIRD BMW FROM BMW OF ESCONDIDO AND EVEN THOUGH I HAVE TWO OTHER BMW DEALERS THAT ARE CLOSER, THEY MADE THE BUYING PROCESS SIMPLE AND STRAIGHT FOWARD AND I HIGHLY RECOMMEND THEM IF YOU LIVE IN SAN DISGO.

I?ve been a buyer and repair customer since 2012 and can?t thank them enough for their level of attention, honesty and helpfulness. They get ya right in for service, easy loaner process and priced right. On the purchase end, they walked me through several options, allowed unlimited test drives and helped me make my best choice. Love this dealership and won?t buy a bmw from anyone else. Period.

Everything went flawless. Made me feel part of the BMW family. I got same treatment as if I was buying the Alpina for 170k or the the previously owned X5 I ultimately bought.

I am new to the BMW Encinitas location for service. Joey was supremely helpful, polite, and professional. My service appointment was timely and easy and I loved getting a clean car back.

The purchase of our new BMW was seamless and smooth. Matt was able to give us a good deal on the vehicle we were looking for. Eddie in finance was great and John was able to answer all the questions we had about the set up and use of the electronics in the car. It was a great experience and would definitely recommend to anyone in search of a BMW.

very bad Customer service

Booked a service appointment online with BMW Encinitas and was able to obtain a time same day on a Saturday at 1:15 even though I booked it late morning. Talk about great service. The entire experience was quick and easy and the service team was very helpful and thoughtful about keeping us socially distant. Great job, highly recommend the team.

Love working with Joey in the service department.

Keith Sherman and the Service team are exemplary! As a former BMW dealer I can attest to what it takes to create the culture and level of service offered. Time and time again they exceed my expectations.

If you are in the market for a luxury car, why not the best, a BMW! Encinitas BMW has the absolute best selection of BMWs anywhere and their team is hands down the best!

The service team at BMW Encinitas has always been exceptional. Mike V. did a great job of getting my car done in one afternoon and was able to get a loner for me to make my afternoon more flexible for me to get to work and get back to the dealership. The service team has always been very efficient with getting me to work on time. They do a fantastic job and I would recommend this dealership to anyone who has a BMW.

If I could give them 0 stars I would. We purchased a vehicle May 16, 2019. It is now September 11 and multiple calls to the dealership because our cars tags expired and they aren't doing anything about it. They gave us the excuse that the DMV person was out on maternity leave. It is crazy that its almost 4 months, we've emailed, called and driven from La Mesa to Encinita's multiple itmes. "Shelly" was supposed to do the paperwork and she doesn't reply to my emails. I wish I would have read everyone elses experience on here. Because I get ignored. I have seriously called every day for the last 2 weeks. She doesn't answer the phone, and today the manager that was supposed to be helping us is out of town. I am highly annoyed that I am doing this DO NOT BUY FROM THIS DEALER . THEY AREN'T EVEN BBB ACCREDITED. STAY AWAY STAY AWAY STAY AWAY!!!!!!!!! I did call the DMV directly and they said that the ball is in the dealerships court and that they need to complete it. They dont return phone calls, they ignore you, they dont even check their emails. Its soo rude that when someone sends you an email that they dont even reply with an answer.

Joey, The service representative took excellent care of me from start to finish of the process.

They have the best staff. The customer services goes above and beyond. You know they care and willing to please their customers.

BMW Encinitas BMW USA BMW of San Diego BMW of Escondido STAY AWAY!! DO NOT BUY A USED CAR FROM #BMWencinitas!!! If you read through other reviews you will see that what happened to me has happened to others. November 2019 I purchased a used car. After 9 months, I still don’t own the car and it has not been registered under my name (according to DMV). I called sales manager, finance manager …etc with no results and they NEVER call back 😔(Bob, Steve, Matt, Amber DMV relation). What kind of customer service is this? I called the dealership to speak with the general manager, a man (GMC!) named Justin gets on the phone who is not the general manager and rude. He tells me that he is as high as we are going to get. I explain what’s going on and he tells me “next week it will be ok” which to me means they do not have any ideas what is wrong. I spoke to BMW North America, they said it was really up to the dealer. Please review online reviews and look at the BBB before giving these snakes your business. I did deal with BMW San Diego and Escondido in the past 20yrs without any issues (THANK YOU). I will be sharing my experience with every single one to prevent them from doing business with BMW Vista ($250 did steal from me in 2018, the money I never received) or BMW Encinitas who does not have any morals or respect to their customers! And guess what, Both Vista and Encinitas are running by the same team/GM. I’m going to post this in all social media/customer review and save you time and $$$.

I was extremely pleased with the support that I received when I bought my recent ?gently-used 2018 BMW. All of the people from the greeters to Adham, the salesman to the finance guys were helpful in helping me buy the car. I usually equate buying a new car to having dental work. Not the case, here! From the time I came in to sign the papers to when I walked out the doo with the keys was 38 minutes! Dreamy!

I am from LV and our car broke down. I had a great experience with the service department. Sky Coake took great care of us.

Very professional sales and finance team. Quick, efficient and knowledgeable. A very enjoyable purchasing experience.

Great support! They sent a technician to my home to replace a recalled airbag.

Excellent customer service!! Everyone there was outstanding from Justin and Skyler in sales team to Sky in service to Danny in the body shop!

Excellent dealership, from sales to service, BMW Encinitas does it the best. Their service department is outstanding. I’ve never encountered a problem with their work or ability to schedule an appointment at my convenience.

Great service. knowledgeable sales person. fast checkout. Jordan Anguiano did a great job welcoming me into the BMW family.

I can't say enough about how easy it was to lease a vehicle from BMW Encinitas. What is often a pain in the rear experience was not only relatively simple, but pleasurable thanks to the smiling faces of everyone I encountered. Excellent and quick service -- highly recommended.

I sure wood because they are very professional

i bought an extended maintance package from the Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ?

Keith and crew were very patient when my extended warranty took 7 days to approve the work!!! Happy I had a loaner! Thanks Keith!

The staff and service at BMW Encinitas were incredible. I dropped off my car and they took care of the issue the same day. They even provided a loaner vehicle to drive while the care was being serviced. I highly recommend this location for all your BMW needs.Thank you again to Bogdan and Joey for the amazing service!

The process was easy and fast. Everything was explain to help me understand.

I came in for a minor collision repair and I spoke with Cheri WardSchnekc. While my car was in I asked if there was anything she could do to make it look better since it’s been sitting out and not garaged for the last year and a half. She suggested some ding repairs, repainting the hood and a complete detail inside and out. I agreed and now my car looks like new! Cheri did an excellent job. Thank Cheri!

Bmw Encinitas is a great place to service your vehicle and purchase a new car! Staff is very knowledgeable and friendly. I have been a customer for 7 years now and I?m not planning on looking elsewhere.

Great experience with knowledgeable staff, quick turnaround time

Very pleased with the overall experience, the process was fluid, price was honest. No complaints .

After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas (thinking that all BMW dealerships must be shady). However, I was very pleasantly surprised by my visit and transaction yesterday here. Shout out to Nicolas Muñoz & Ben Regis (sales), Andrew Wood (finance manager), and Stephen Sawyer (GSM) whom I've had the pleasure of dealing with personally at this dealership. These guys really take care of their people like family! I had actually been looking to get a BMW 430i convertible for the past year or so - and two friends local to the desert connected me to Nick at BMW of Encinitas who was very patient and informative when it came to presenting me different car options for some months over the phone. Fast forward to late June 2020 - getting close to my lease maturity date. I happened to see a certified pre-owned 430i convertible that was pretty loaded (to meet my needs), with low mileage online sold at this location. I inquired about it and got connected with Ben Regis shortly thereafter, and he was very responsive and great with helping me get the process started even though I live two hours away. Reserved the car just for me, and set a time to meet. Early Saturday morning I arrive, and everything went very efficiently & smoothly (almost too smoothly for me to believe nothing was about to go wrong lol; I was literally ready to drive back home in the X5... ha!). To my delight though, the car looked as sexy as she did in photos, drove like a dream, and the dealership went through with their word and waived my end-lease disposition fee and other termination fees that my hometown dealership was trying to take advantage of me from. Andrew Wood over at finance even hooked me up with a $500 rebate (I guess for BMW loyalty?) - SO awesome! He was also not annoyingly pushy about trying to sell me extra packages like most finance managers are from my experience, BUT he was informative and gave me choices. Just how they all should be. Thank you for going above and beyond! At this point, I'm just waiting for everything to officially clear on the closing of the X5 lease (anticipating finalized paperwork in the mail to ensure I don't somehow get charged anything more that I shouldn't be), and my second key to the 430i convertible that was promised, but I don't anticipate any issues (hopefully)! BMW of PS will never see me again now because I'll be going back to BMW of Encinitas for my BMW needs ;) I will also be referring all my friends & family in Southern California to BMW of Encinitas!!!

Have taken my BMW for a few repairs. The area where you meet with service advisors is definitely not up to par for a BMW dealership. Last time I was in (COVID-19 period) I noticed in the Office of the service advisors, 1/2 of advisors were not wearing a mask. I saw 2 service advisors talking with customers and the service advisors both had their masks below their noses. It seems as if this dealership is not taking the virus seriously. I may consider going elsewhere for my service.

Great & friendly experience with Service advisor Mike. My car looks nice & clean after the complimentary wash & service on my car was very efficient

Big thanks to Adham for being able to help me and give me a good deal . Thank you very much.

Took my X-3 in on Monday, 6/15 for a "Complimentary Birthday Car Wash" and thought I would just wait. The service writer, Keith suggested I do some recommended maintenance and he would give me a Loaner car. Perfect! I have extended warranty so there was no charge when I came to pick up my car the next day.

There's "No Place Like Home"; the Safety , Security, Honestly and Hard Working Staff provide at BMW Encinitas is second to NONE. I drive all the way from Sherman Oaks, California, approximately 125 Miles not only to purchase my last dozen BMWs, but also to service them as well. In today's world, being treated like family and knowing my vehicle, but my family is SAFE is imperative and well worth the drive. I HIGHLY recommend BMW Encinitas, specifically, I have been treated like the 'King of the Castle' for over a DECADE by their General Manager, Darrin F. Thank you!!!

Arrived at 9:45AM for my appointment and was greeted and checked in. Bryan my service person quickly did my paperwork and informed me that the service work and the car wash should take approximately 11/2hrs.. At 11:15AM I was contacted that my car was ready; I received a final copy of service report and keys and I was on my way. Polite and swift service!!!

Great dealer. Easy process. I would buy another car and recommend a friend or relative.

I had a great experience of purchasing car at Encinitas bmw because the service is phenomenal and the people are friendly and very helpful especially Adham and Davin.

The service department is the best in the area. From Junior Perez to Mark and Mike as well. All the folks are friendly and most accommodating. The parts department also. #1

always very helpful. I bought my car there and the service has been great

Juan @ encinitas bmw will go above and beyond to take care of his customers. My 3rd car in 3 years, I wouldn?t go elsewhere!!!! Thanks again Juan.

Varlin is the best! He provides great customer service experience.

The service department is professional and efficient. Joey Cruz provided excellent customer care, he kept me notified with updates. Would highlight recommend BMW Encinitas for purchase, lease, and service.

This is my third lease and I cannot say enough about how every experience has been easy and satisfying. I will continue to do business with BMW Encintias. -Colleen

great service, no hassle, accommodating no pressure sales team

A fantastic and fabulous experience with everyone worked there buying my first Corvette started with Juan Duff in the sales department and ended with Andrew Weed CFS Manager, they are all very helpful, respectful and have a great experience to help me with my purchase and got me a great deal straightforward to my benefit. Thank you

great customer care and excellent service!

Great customer service and repairs at a competitive price. I'll definitely go back if I ever need additional autobody work.

Fast and Friendly service. I highly recommend them!

Great Service, overall great experience. no complaints.

sales was not pressured. Finance person was courteous and pleasant. Was a good experience.

After 5 days at the dealer to fix scratches and dash stain. I picked it up with half job done.

Love THIS dealership! Always helpful and polite. Always on time

They were very professional and helpful with me. I don't have any complaints.

I have purchased both my BMW's from Encinitas BMW and have found the process easy, fair and respectful. I also use the service center which has been excellent. Junior was especially helpful on my most recent visit.

Great customer service! I was in and out in less 2 hrs!

Joey Cruz is simply the best! He was very helpful and honest in explaining the issues of my car. Great customer service. I would recommend this place to everyone needing their car serviced. I ll give joey cruz 100 ⭐️’s

I just had the maintenance service and changed tires, we are happy with services received

Thank you, Byron Furrow, for the excellent customer service!

Kudos to my advisor Byron Furrow for providing me the best customer service. Thank you for helping me with the maintanence package service, giving updates on the vehicle while being serviced in a timely manner, and for being friendly.

BMW Encinitas is the best around, They have a great selection if you are looking for a new car. Their service department is first class and they always fix any issue the first time. My advisor Keith is very knowledgeable and a nice guy.

Easy contact-less experience in this physical distancing time. Warranty repair took a few days, but dealer furnished a loaner car. Thanks.

I’ve been a BMW Encinitas customer for a decade. Sales and service are excellent.

These [non-permissible content removed] tried to sell me a used car for the MSRP of a new car. Apparently if you buy a car previously driven by a sales manager, the value of that car goes up. The internet sales manager slashed the price of the x5 from 73k to 62k. Only to present me with the finance and lease options of the car based on the 73k price. Ladies and gentlemen, this dealership has employees that all have PHDs in finance. Not only that, they had me waiting for this used car to arrive at the dealer for 3 hours, all during the COVID pandemic. (FYI, non of them wore protective masks) They made cynical remarks towards the car I currently drive. It’s funny because they are all walking around in suits taking pictures of the threads on my tires for a trade in appraisal. To be 100% clear here, dude your wearing a suit, on your knees, taking pictures of the bottom of my car, while your making fun of it? The dealer doesn’t even pay you enough to afford a BMW. I mean come on guys. Get off your hot air ballon and put your two feet back down on the ground. Of course they did not get the sale from me. These guys are all a joke. They don’t sell cars, they waste time. BMW of Encinitas, the new circus for clowns:)

The whole service department provided excellent service. Kudos to Byron Furrow (Service Advisor) and the rest of BMW Service Department.

Joey Cruz and his team of techs are good diagnosticians. They go beyond the level of most shops.

I had an outstanding service experience at BMW Encinitas, service advisor Byron!

Great job -because of the current virus situation I was unable to pick up or deliver the car, but the dealership offered to do both pick up and delivery, and did so flawlessly. Thank you

Thank you for the excellent customer service.

My service manager, Mike Voiles, is terrific. Helpful, knowledgeable, and caring, Mike treats me like family!

Mike always has plenty of time for me, explains options clearly, and treats e like I'm family!

I had to get oil for my X3. My experience with BMW Encinitas was amazing. Mike did answer my email after business hours and called me first thing in the morning. In times of Covid-19 he made sure I was safe. As soon as I arrived Mike came outside, got the oil for me and filled up my engine oil. I didn?t have to get out of the car. Thank you Mike! Mike is definitely the best guy at BMW Encinitas.

Very satisfied as always. Stuff is friendly and professional, easy access to loner car or ride home.

Very nice service experience thanks to Mike, an excellent service manager.

We were so impressed with how our new car lease went at BMW Encinitas! Clark Reidel was so incredible! He was a fantastic communicator, moved the process through smoothly and we got our new car!! We love it! Andrew Wood and Jonathon Penola went above and beyond to get us our car and their professionalism was top drawer. This team is unbelievable. We will be buying all our BMW?s at Encinitas.

I have been bringing my car to BMW Encinitas for years now. Darren is my service consultant. He’s always given me excellent service. Very kind, knowledgeable and friendly.

Byron and the team were awesome, they were helpful, knowledgable and nice. They accommodated me and really took care of the vehicle, going the extra mile. Appreciate these guys especially in the current climate, really respect their work ethic and attention to detail.

The team at BMW Encinitas took really good care of me. They were attentive and very informative in helping me decide what was best suited to my needs. I would definitely go back again. Thank you Clark & Eyad!

I was helped by Byron with my warranty repair. The warranty is thru a third party and was really difficult to deal with. Byron is beyond professional, friendly and the ultimate customer service rep you can ask for!! He managed the process from start to finish and made sure to keep me up to date on a regular basis. Excellent customer service as he went the extra mile!! Car was repaired and serviced and because of Byrons persistence the warranty was honored and we were taken care of. Much appreciated!!!

Very quick, helpful and kind. Good job Encintas BMW!

Best Technicians for your BMW 😊

Very good customer service , great deal on the car

Mike Voiles was extremely understanding of my concerns and went above and beyond to help me out. I am greatful for the help. The service was outstanding. Thank you

I live in Monrovia, there is a BMW dealership in Monrovia. Well, after calling, visiting their facilities and getting awful service I did my do diligence and came upon BMW Encinitas. After speaking with Byron Furrow #1 service Advisor, I was sold. Pulling into the service area, I was greeted professionally, spoke to Byron and everything was handled in quick, efficient manner. I drove 100 miles to get my car service just for the good service I received and will do it again. Thank you Byron for the great experience and my bmw 5 series thanks you as well. See you soon, cause I drive a lot for work.....lol

Had my first service of my CPO 335 GT at BMW of Encinitas. Service Advisor Mike Voiles. Good experience, as usual, from Mike. Always takes good care of me and my vehicle.

Brought my 330i in for regular maintenance (oil change and air filters), appointments are easy to make, service advisors are friendly and helpful. They got the job done!

Mike was extremely helpful while getting my car serviced.. My car was serviced in a timely manner and while it was getting serviced I was provided with a loner which made my process a lot smoother and stress free.

worst sales and after sales experience- ever. I buy alot of cars- will never get another from BMW of Encinitas.

If you want great service at Encinitas BMW, ask for Arthur Alvarez to help you out. He's the bomb!

The service adviser (Joe Cruz) did an exceptional job on getting my car serviced.

Encinitas BMW services all three of my BMWs and does a great job with everything they do warranted for two years.

Great service from Keith Sherman. He is always available and communicates very well with us.

I bought a BMW 750i from BMW Encinitas thru AutoNation; paid for in full in October and had it shipped. The car was delivered damaged and missing equipment. It is now March and besides repeated promises, nothing has been done to rectify this situation.

ZERO stars, but I had to give them one in order to post. I bought a BMW 750i from BMW Encinitas thru AutoNation; paid for in full in October and had it shipped. The car was delivered damaged and missing equipment. It is now March and besides repeated promises, nothing has been done to rectify this situation.

The after sales experience with BMW of Encinitas was horrible. While they were on it to sell me the car (2020 M8), I had to ask 3 times for a copy of the lease paperwork. I also requested a quote on new rims from the sales manager, two days later- nothing. They didn't even deliver two keys with the car so had to ask twice for the spare key. I have purchased at least 30 cars over the past 10 years and this was the single worst post-sale service experience I have ever had. Ever. Will never buy another car from them- again.

I had a great buying experience on our new used Audi Q5, with very professional and helpful assistance from Jeremy Shadburn and John Beck. Very pleasant and fair. I traveled from San Francisco to San Diego to find the exact right car, and they delivered.

prompt service, easy to find customer lounge chairs, coffee, attentive service staff

Easy, smooth, and fast buying experience. Wont ever go to another dealership to get a bmw.

Mike was great. Not sure I will be able to submit. He was terrific.

I had an excellent experience buying a 2019 540i and then a 2020 X7 M50i from BMW of Encinitas. Justin Beck, a manager, was a pleasure to work with and bent over backwards to get the deal done and give me honest, educated advice and explain things if/when I had questions. Nichols, a salesperson, could not have been more knowledgeable, patient, and eager to teach us the various new tech aspects of the car, as well as help us search all of BMW's inventory for the car we wanted. These are excellent, professional gentlemen who treated us very well and did their job well by making repeat customers out of us. As long as BMW makes a car we would like to buy in the future, we are buying it from Justin and Nicholas at BMW of Encinitas.

We love the help and care we get from Encinitas BMW

No bs Asked for a deal on new purchase and trade in And I got it They were quick, in my corner And helpful I’ll do my business there from now on

StAY AWAY! SO UNPROFESSIONAL got 2018 X6 after driving the car for a year we realized it has steering wheel heater, but it wouldn’t turn on properly so I took it to service department. After 9-10 days I pick up my car and realized both right and left side of my wheel feels super scratchy it felts like it was burned and still the heater on the steering wheel wasn’t working so I took the car back at first they didn’t want to accept the fact that around my wheel is burned and kept telling me that the leather hasn’t broken in even though it only felt that way on certain part of the wheel after insisting they told ke that an engineer specialist from BMW needs check it. I was told to bring the car on 10th of February but I received an email saying bring it on the 3rd I leave a review of my fraustrating experiences and I get a phone call from the manager Rob asking me to remove the comment since the issue has been solved which I did. Afer 2 weeks of picking up the car I realized yet again it STILL DOESNT WORK!! And they put a comment on the documents customer brought the car one week early which I only followed the appointment date THEY give me.

Routine Service was handled well by my Service Rep Joey Cruz. He was very kind to offer advice on my car and another family car at home which was very helpful. My car was done expertly and on time.

Skye was able to get me in and out in not time. She's made my experience pleasant

Mike in Service is a real pro. Very nice and efficient.

service was great. Keith my service rep is always thorough about my service needs

Darren always goes above and beyond making sure I am informed on any service related issues.

The service department is truly amazing here 100% and the dealership has been nothing but amazing to me. They truly care about the customer. My new service advisor Junior has been working with me because my car needs a new engine. He's kept constant contact and always updated me on what was going on. He's a great service advisor. He goes above and beyond the call of duty to help the customer. When I returned the loaner I made sure to have my team detail the car before I returned it and checked all tire pressure because I appreciate their kindness. He's very transparent throughout the entire procedure. I highly recommend him as a service advisor along with Jay as well. These workers are really nice here so please be decent humans because they are there to help you with your needs 100%. Out of all of the service departments I e been to across the board of different car makes... BMW of Encinitas is by far the best. When I have to have the car service I feel a sense of trust and not the thought of being screwed over. Their attitudes are positive here. Whenever I decide to buy another car I plan on doing business with then as long as they can make it work and work with Ben in sales.

Good service & amazing hard working techs @ BMW encinitas & i do recommend pplz to come to BMW encinitas theyll treat you with respect & give good customer service & whatever you need, they also give you loaners just in case your car needs to stay for more services which you dont have to be on a bus or lyft/uber... BMW encinitas is awesome & thank you for helping me out with my car 🤪🤗

I had my body work done at this dealership excellent work and support highly recommend Andrew- very professional

Been to several BMW dealerships through out San Diego country and BMW Encinitas has by far been the best dealership to go to. We take our cars there to get serviced and even purchased. It's worth the 30 mile drive, thats how good there service department is.

My car, BMW 128i, had the fog lamp out and it was not the lite bulb. Took it into BMW Encinitas to run a diagnostic to see what the problem was. Mike Voiles and Bogdan helped me out and advised me that the electric module had failed. Much to my surprise, this part and labor were still under warranty. My car is seven years old. If it hadn't been for their diligence in solving this, I could have taken the car elsewhere and been charged $1,000 to fix this. I am very grateful for the service team at BMW Encinitas. They also updated the software on the vehicle free. They advised what services that I may elect to do to keep this car running well. This experience built my confidence in using the dealership for car maintenance. Thankyou!

I just went in for my annual service. Someone met me when I drove in and took me to a service desk. A very nice lady took my information and promised the car back in 90 minutes. I came back in 90 minutes and my freshly washed car was waiting for me. Perfect!

Always an enjoyable experience when I visit the dealership! Thank you!

BMW of Encinitas did a great job identifying the problem and quickly completing the repair. My service engineer Joey was fantastic. He worked diligently to ensure I was in and out as quickly as possible. During the time of the repair, Joey made sure to keep me informed every step of the way. I never had to inquire with him, he was always contacting me.

Thank you so much to Byron Furrow and Mike Voiles! They alway provide such excellent customer service. They are extremely knowledgeable and really friendly through the service process. I would absolutely recommend BMW Encinitas to friends and family and anyone else.

I am very happy with the impecable service we received at the body shop, the quality of the repairs and attention to detail were excellent. I would strongly recommend them to anyone.

My service advisor was very helpful and kind. I had an issue that was not under warranty and he helped me get a good price for the repair.

A shout out to Mike Voiles in the Service Dept at BMW Encinitas. As always, his care of the customer is great! From drop-off to pick-up, everything was how it should be. Mike looks out for all his customers and repairs are done on time without surprises too often to change the price. If there's a question or concern, it's addressed and resolved immediately. I won't take my X5 anywhere else. Rare to find such great folks!

I have this car for 1year and half and steering wheel heater doesn?t work originaly and this is not just the issue the fisrt day I leased the car interior of the car has many problem and I was going to service department for a month because of ordering part from bmw , therefore this car is not fixed yet about the steering wheel heater and also when they wanted to repair the steering wheel heater they burned the steering wheel ...when I left my car to fix they gave me a loner car and I forgot to get my credit card I called them and talked to them they were suposed to respond but they haven?t yet, I left 2 voice mali but I don?t think they respond because they are never responsible and this is very bad situation which I never come back to bmw after my lease because it hurts me a lot

great friendly and personal customer service. Mike is really good with communication.

Sky provided excellent customer service, was friendly and knowledgeable.

Service consultant is so kind with detail process explanation and expected competition date. He called me couple of time to provide the status update and it's very comfortable. I'm very satisfied with this high level quality of service.

Gerald has provided competent and prompt service on our car.

Great customer service and easy appointment scheduling system!

Salesman Tony Naemi made this buying process pretty simple and easy. He is super friendly and provided great customer service. Thanks again!!

Best Service in the San Diego area! Darren and Joey are the best! Great Service Department! Will be going back and I live 30 miles away!

Excellent customer service and facility! Arthur got me in and out and even took the time to pair my phone with the car. Very happy customer!

The recall repair was done by the service team flawlessly. They were efficient and professional in all aspects of the 2 hour repair. Joey? was a delight to deal with from checkin to finish. He took care of me to setting up a Lift drive from the dealership to my home and back again all very seamlessly operation. He is a wonderful employee of the BMW Encinitas team. Bravo!

I got my car back and it runs so good and I'm getting better gas mileage on my reader... Great service, you guys are always professional and do a great job! Thank you!!

The service department and Byron Furrows in particular is why I drive 30 miles to their shop. Always a courteous group and although Byron knows much more about the cars, he listens to my car concerns and includes me in the solution to my car?s problem. I always leave happy and with my car running great. After my warrantee runs out soon, I will still be coming here for service. Also Adham, my car salesman, always says Hi and we always talk briefly. Good guy as well.

Everyone that I have come in contact with here is so nice and helpful. I love this place and love my new car.

The customer service was 5 star plus! I highly recommend Encinitas BMW.

Amazing service at the body shop and customer service

BMW Encinitas is a great place to buy a car as well as getting it serviced. I have been going there for 10 years and totally trust them!

Best crew in SD! Their service is great and fast and trustworthy

Overall everything went well but the facilities needs updating. Had a hard time finding the area where I needed to wait for my car to be serviced.

Joey at BMW Encinitas is the best service agent I've ever worked with. Courteous, communicative, and caring. Will only call him for my warranty and service needs.

Took the body shop 6 weeks to replace a fender. No updates provided at all and when I called them they would make some excuse to buy time. They said they would pay for my rental as they did not have a loaner but I am still waiting for a reimbursement. Save the trouble go and go someplace else!

Joey in service was exceptional. He helped me get the best deal on tires and kept me updated throughout the process.

Purchased my 2015 X5 w/ 50k miles on it less than 8months ago. Have brought it in (under warranty THANK GOD) 4 times already. So far, BMW has had to replace both turbos, top end, bottom end, and exhaust system, among other lesser items. Just the turbo replacement alone would have been $15k w/o warranty. Before this car, I had a 2008 335i convertible. Many, many repairs were needed, finally traded it in w/less than 75k miles on it because the needed repairs were too much. Sticking with Toyota after this unreliable beast's warranty is up. Feel bad for whomever pays good money for it (will be trading in).

Excellent help. Excellent service. Kept me informed.

Keith and his team are consistently outstanding. Keith communicates well, the repairs were complete and the car was done when promised. The only hitch was that the i3 loaner had very little charge, so that created some anxious moments getting to my destinations. Other than that, a great job by Keith and his team!

I see many favorable reviews for BMW Encinitas here, however, my experience has not been as pleasant. I have attempted to resolve an issue with my service contract for a month. I have called multiple times and even went in person to the dealership. Each time I was told the director would get back to me. Frustrating is an understatement. Still looking for resolution...

Keith in service provides legendary care. We will not hesitate to refer

My service advisor, byron furrow was extremely professional, knowledgable, courteous and did the repairs needed in the most efficient time. Best experience ever with a car service. Very impressed and will definitely tell all my friends to ask for him!

The dealer was friendly and attentive. Got a great deal on the car and they really tried to work with me on what I wanted.

So happy that the service department was open on Saturday! As soon as the white smoke and check engine light started, I drove to the dealership. I waited 5 minutes and was then taken care of by Joey.

This is my 4th Alpina B7 BMW and by far the 2020 model is the most impressive performance sedan I have ever driven. The fit/finish is superb and the performance of 600 hp with 597 torque is just so much fun! I LOVE THIS rocket sedan! Alpina Blue with tan interior is just classic. I wanted and waited for this car and my Encinitas BMW AutoNation dealership was a great help getting me the exact B7 I wanted.

Mike went above and beyond helping me in the service department. He set up my appointment at my convenience and I was in and out in one hour. This is a very busy dealership, but I have always been well taken care of.

These people are great. Car buying was actually a pleasurable experience!

Our sales guy Nicholas and Finance guy Eddie made our purchase a fun and simple process. Nicholas knew everything about the car and spent the time we needed. Eddie made sure we got a rebate due on our trade in that El Cajon Finance department initially refused to honor. EC financial team were rude, disrespectful and very challenging to deal with. We have bought 6 BMWs over the years and will never buy one from El Cajon again. The Encinitas team has won our business.

I brought my 2015 335i in for a glitchy driver's side door lock. The part took ~10 days to arrive, but my advisor, Byron Furrow, updated me every day and offered to put me in a loaner whenever I needed it. Fortunately the part came in on New Year's Eve, and the car was ready to be picked up later that day! I have had only 5 star service experiences at this store, and I would recommend Byron to anyone.

Purchased an 2020 x7 that was sold to me as a new vehicle and it wasn't. When I tried to join BMW Connected they could not set me up because they said this was now a fleet vehicle. Meaning the dealer had used this as a demo some way. No one ever disclosed this to me. When the contract was drawn up it was not at the agreed upon price, but I was just signing quickly and didn't notice. When arriving home I did notice and came back and met with Steve and we negotiated some consideration. I was not pleased at all with the experience. I had a previous unpleasant experience with Service at Encinitas BMW on another BMW that I own. I was looking around for an SUV for tax reasons and just came by to look at a used SUV and decided to purchase the new car. Felt like I was manipulated in the same way as when I dealt with the Service dept. previously. You would have thought they would have gone out of their way when I was purchasing because I told them about the previous bad experience with Encinitas BMW. I have been going to BMW of San Diego for over 20 years and I have never had this type of experience where I felt like I was mislead.

My most recent experience with the BMW of Encinitas service center was an absolute 10/10!! Nicole was absolutely amazing. From the moment I walked in the door I was warmly greeted by her and she was very detailed and reassuring in explaining what was going to be happening with my car and how long they would need to repair it. Even with the holidays the service team was so fabulous at keeping me updated with my cars status and made the necessary fixes to my car fairly quick. The service team at BMW of Encinitas was overall, kind, welcoming, and reassuring. They did their best to keep me informed and do what was necessary in a timely matter even though it was holiday season. Their kindness will most definitely keep me coming back.

Sarah provided great personalized service during our new car buying process, and made the experience exceptional.

I was in the market to purchase a couple of cars, a sedan for my wife and a truck for myself. BMW Enc is the only dealer that gave us the time of day. Salesmen from Carmax and other local BMW dealers seem to think that people who wear blue Jean's and flannel shirts don't own BMW's. Wrong, I have personally owned 4 BMW's, and currently own 2. Will be going back to BMW Enc for the next car. Thanks to Angelo and Tony you guys delivered.

Skye was great, pleasant efficient and keep me up to date.

Byron took great care of me and my car. I can always count on great service at BMW, Encinitas!!

Always exceeds my expectations with regard to customer service. First class.

My car has intermittent issues with heater on passenger side not working, they could not duplicate it. So it's wait and see, To be fair, When I dropped it off, the car heater was working the week before it was not. You would think the computers would let you know what the issue is. I dropped it off on Tuesday at 2pm I never heard back from service until after 5 pm the following day after I called twice to see if they found the issue. That is not usual for this department

Standard service was due. Always a great experience with Keith Sherman.

Outstanding service advisor who really took care of my every need.

Mike was very helpful with arranging Lyft to get me back to Encinitas. He also communicated clearly what was going on with my car, what would happen if I didn't fix it now, etc. He also didn't try to "upset" me on anything!

Byron is great! Its a bit farther to drive to this location but so far I am glad i had my car serviced here.

I?ve been around cars, dealerships, private repair shops and specialty speed shops for over 33 years. In that time, I have had many pleasant experiences and some unpleasant experiences. However, I can honestly say that my service experience at BMW of Encinitas was probably the best ever. My Service Adviser, Mr. Joey Cruz was phenomenal. His knowledge, communication and empathy were all greatly appreciated. I knew the status of my car at every step of their process. The car was towed in with a water pump leak and three days later, I drove it three hours on mountain roads feeling very secure in doing so. A loner car was provided without my needing to request it. The entire process was flawless and Joey provided me a discount which will be helpful around this Holiday season. I don?t want my car to ever need work, but if it does and for routing maintenance, I?m taking it to BMW Encinitas.

Thanks, Mike for taking great care of me and my car!

Mike Voiles is awesome. Very responsive, professional and efficient.