Attentive service writer, service completed on time and at estimated price

Brought my 2019 530i in for annual maintenance. Was greeted outside within 30 seconds of arriving and was in service advisors chair in a minute getting my maintenance set up. Joey remembered me from 2 years before when I had my previous M3! Sat inside waiting area and plugged laptop in to work. Wi-if was fast and before I knew it the car was ready and waiting for me looking brand new.

The team of customer representatives goes beyond what anyone would expect when getting their car serviced. Their curtesy, patience in explaining in great detail the service being provided and their availability to answer any question you may have at any time. Far exceeds any service I received back East.

Byron was very informative and work was completed as promised. Great experience

Fantastic service and vehicle selection. Matthew Daymude was very helpful and courteous. Thank you

Keith Sherman, Service Advisor, was very courteous, understanding and answered all my concerns. Kudos to him!

Mike Voiles is an excellent representative for your company. He is friendly and efficient.

BMW Encinitas does great service and the people are friendly. They keep you informed of any issues with your car and it's always ready to pick up when they promised. Updated 12/02/20 - Even during Covid-19 times you can count on BMW Encinitas to give great service with all safety protocols being observed. Friendly and professional , very nice people.

Only BMW dealership I’ll work with in San Diego because they provide fast service and treat you like a priority. I’ve tried to get work done at other dealerships and there is no sense of urgency so I’d recommend anyone use BMW of Encinitas.

I test drove a BMW 10 years ago and said I could never drive one because I have such bad back issues and back then, the ride was stiff and fast. In April 2020, my neighbor convinced me that I should go drive one because they are different now and I was tired of my lexus (especially tired of the lack of technology) but I stuck with them bc of comfort. I bought an X5 bc it is THE MOST COMFORTABLE suv I’ve ever driven. Over the last 8 months between buying my X5, having a hitch installed, getting my car cleaned, having a genius appt for the digital inside....this place is a class act. The general sales manager, Darrin, the service managers, Byron and Michael, and Nicholas, who showed me every single thing about the car when I was buying it, are all incredible. I’ve never bought a car from a place and had such a great experience from start to finish. Plus, I drove it across country in June and came back in August and I feel so lucky to have had this car for comfort, speed, pickup, and the handling through the different climates and roads. I bought/leased in Encinitas, CA and highly recommend them and the X5.

My service advisor, Duylinh (Joe) Cruz was really awesome! He had the car ready in quoted time. Was a stress free and great pleasure working with Joe Cruz.

I went to buy a used car then took it to a certified mechanic for pre-purchase inspection. When I went back to show the result and discuss a deal the Junior sales person (Clark) got annoyed with me that I was not jumping to buy the car right away. His words: "I came today on my day off to sell this car!", "Why do you want this car, this is not the right car for you!". Then went to talk to sales manager Steve Sawyer, came back and said: "Sales manager says you should go buy the new car for $200K!". I own several luxury cars including BMWs and I can't believe this dealership treats their customers like that.

Had body work done to my car after an accident. Gerald did a great job managing my claim and getting my car fixed. Super happy with the service.

Very disappointed by the sales person. I made an appointment and emailed ahead of time spelling out the car and features I wanted to look at, and explaining that I wanted to minimize the risk associated with The pandemic. Thus, I asked that our current car be appraised while we test drove a car to minimize our time indoors. I also asked to test drive the car without a sales person. None of this happened. She was unprepared when we got there and frequently asked questions that I had just addressed. She seemed not to pay attention. She also kept wearing her mask below her nostrils, something that is dangerous. And she insisted on riding with us on the test drive. Audi allowed me to test drive the car without a salesperson. Consequently we were exposed to much greater than necessary risk. Finally we found that the car did not have an owner’s manual when we got home. It’s now a few days later and we still don’t have a manual. In contrast to all this, the finance person was wonderful and efficient so that we got out of his office quickly. We love this dealership and have bought several cars there. But this experience was barely adequate.

Just purchased my 3rd BMW from them, they are fantastic, good customer service, great price! Went back yesterday and saw familiar faces what a pleasant afternoon! especially thanks to Ben and Andrew who are super nice and professional, and was really pleasant to talk to. The whole process was quick but not rushed, very efficient no BS and I was out on my way in my new car in no time! will definitely recommend to my friends and will definitely come back!

Sales staff was very responsive and answered or researched questions .

The People at Encinitas BMW were great. I bought a car from them over the phone. I am working in Kansas City MO. but the car was a surprise for my wife in Canton Mi. They handled all of the paperwork and sent the documents to me to sign. Once that was taken care of the financing was sent to them. They arranged a car hauler to ship it to my wife. What a wonderful group of people. a great big thanks to my salesman Adham, I couldn't have done it without you.

Joey Cruz is a great Service Advisor. Super attentive and is always there to help!

I can't say enough good things about the Service Department and Dealership as a whole! Buying experience was superb, they weren't going to let us walk away; and Service Department is by far the best I've ever dealt with (and I've used many). Very pleased with this dealership.

Exceptional service was provided by Art Alvarez. Could not have asked for better help.

Byron at BMW Encinitas service center is amazing. As soon as I got there he had a loaner ready to go. Within a couple of hours he had emailed me all of the estimates. Since I had just bought the car as CPO he gave me a nice discount on a part that wasn’t covered under warranty. His communication throughout the process was outstanding

I was on a search for low priced BMW that would be an upgrade to my rapidly failing commuter. I came across an add for a 2011 3 series below what my budget was set for a replacement vehicle located at Encinitas BMW. The car is gorgeous!!! I submitted an inquiry and received a call within 20 minutes from Jordan Anguiano from BMW. He was extremely patient and understanding through the process of me buying this vehicle. I recently went through a surgery with the ability to speak being minimal. Jordan worked with me via text for 90% of the transaction, allowed my wife to bring me the car to test drive from my house, and took care of all my concerns prior to delivering the vehicle. Hands down phenomenal individual. I surely hope my BMW ownership experience continues to be as easy as this and I can become a long time customer.

Very knowledgable staff and pleasant buying experience!

I've been coming to BMW Encinitas for over 8 years. Service is always top-notch!! Loaner cars are new BMW's, clean and available for the duration of your service. Easy Peasy

Outstanding service and follow up by phone. The car was returned in better than condition then when picked up (hard thing to do because the car is always kept spotless). Thank you for the outstanding service (since 2003).

Experienced, professional and honest!

Purchasing our X3 was easy and a a good experience. The car itself is fun to drive, has plenty of power, a great sound system, a more electronic controls imaginable. We would not hesitate to buy one again, and we would absolutely deal only with Encinitas BMW.

Barbara. Trevor, Joey and Juan are the BEST! I was in and out within @ 90 minutes and got to visit with Juan who leased me my dream car X4 he is simply the nicest and most professional sales rep that I have ever dealt with!

We bought our 6th car from BMW Encinitas! It was awesome as usual. Ash and Juan took great care of me. When it needed a small repair Juan gave us a brand new X2 until my daughter’s Veloster was fixed. Contact them for ANY preowned model, they will get it for you at a great price from a huge Autonation inventory of thousands of cars.

The guys at BMW Encinitas are super friendly and made my car buying experience very enjoyable. I can highly recommend this dealership.

Excellent staff and exceptional experience

These guys do a great job and are reliable. Talk to Byron in the service department for help, he is always able to answer my questions. They are the best people to go to for anything BMW related.

Such a pleasant car buying experience! Gracious and friendly service. While it does take awhile, never felt the need to hurry up the process. Matt consistently checking in to see if we needed anything.

I buy all BMW products at their parts department. Always great service.

If you love your BMW like the way I do, you can imagine when I walked to my car and to see the rear end smashed in! Luckily, I got to pick the Body shop and BMW of Encinitas was a No brainer! My advisor Deniel Barajas, put my mind at ease and connected with me before, during, and after the repair was complete to make sure I was informed and satiated! Thank you Deniel and the Team at BMW Encinitas for returning my Car, good as New!

I've been coming to BMW Encinitas for several years now because the service that Mike Voiles and Mike Nguyen provide are top notch. They definitely make the drive up north worth it when there are two other dealerships closer to where I live.

The desks are to close work area need spread out office due to covid

Outstanding service!

From start to finish, my service experience was the top notch. This is because of the service advisor I ALWAYS go to, for all of my vehicle needs.

This is one of the best dealer I've been to for service and sales. People here are very friendly and caring with customers service. It's the only dealer I buy my BMW's from. Keith is one of the most helpful service guy you can have from my experience. And Justine Beck is the best person to take care of your sales or financing needs.

Friendly, helpful staff

Exceptional service department at Encinitas BMW. Mike always provides great attention to detail, carefully explains any repairs, and actually listens and responds to any concerns. All in all very well cared for, Thanks!

Leased a Z4 from the BMW Encinitas last weekend and very pleased with the process from the beginning to the end. Initially contacted the dealership by online, Adahm responded promptly by email, and he provided me a very clear and transparent price break down in a quote. Lease negotiation has been conducted by email and final price was settled very quickly by GM's help. Lease signing was very smooth as well, and there was no hidden fees and pressure to add any extra. In addition, Adahm gave me a golf voucher for Aviara Golf Club, one of the best GCs in America. Thank you so very much and please extend my gratitude to everyone there!!!!! You guys are the best!!!

Brake service and oil change. Great experience, friendly and professional. Met commitments.

Brake service and oil change. Great experience, friendly and professional. Met commitments.

Byron in the service department is wonderful to work with!

Mike does a fantastic job taking care of us. We really appreciate his attention to details and his proactive approach to auto care!

Joey on top of every detail as always

Byron Furrow is the best service department representative at BMW Encinitas. He has a great rapport with both the clients and the service staff that you feel your vehicle is in good hands and that you are taken care of. It's great to go to a place of business where people take the time to actually remember you and, in this case, your car too.

Service was absolutely excellent. Michael Voiles went above and beyond. Helped get me into the exact loaner car I requested, as I'm considering a particular model as my next car. Completed the service very quickly and also steered me away from service that I thought I needed but didn't. Finally, after picking up my car and returning home, I realized I had forgotten to leave the key to the loaner car. Michael drove to my house (~20 minutes) and picked the key up, which was a lifesaver because I wasn't able to easily get back to the dealership. A++++. Highly recommend.

Mike and his service team were totally helpful and professional in keeping me updated on my repairs. They provided a loaner while down and made all repairs needed! Steve L.

Great service with professional staff. Repairs are always done on time. I ve been going there for 20 years.

Always get good deals here but you gotta sweat for them!

BMW in Encinitas personnel were very friendly and accommodating,the service manager jeff was very good and addressed the issues at hand!

I live in Orange County and drive down to buy/service my cars. Non snotty sales/service people. Worth the commute. My only stop for BMW anything even though they’re a good 40 minutes further than the closest dealer to my house.

Second car purchased at BMW Encinitas and couldn’t be happier. They have a great inventory so you don’t have “to settle”. Due to the current state of affairs we find ourselves in 2020, I did most of the work online/email and just went in to to sign a few papers - the car was ready and waiting and off I went. Will definitely return.

I dropped in to the Encinitas dealership to fix the battery in my key flob, I had no appointment but Mike quickly got the situation fixed along with a car wash and the extra service of connecting my new iPhone to my car. All said and done I was there less than 30 minutes. Well done Mike at Encinitas BMW. Thank you, Laura

Chris in the service department was great! He was new to me since my regular guy transferred to Orange County. He explained every thing well and made adjustments to suit my schedule. I will recommend BMW of Encinitas to friends.

I believe one of, if not, the main reason for my amazing experience was Art Alvarez, my service rep. I actually brought my car in for the recall for an airbag and some other minor things and then like seems to happen for a car nearing 70K I got the list of things that needed replacement. Turbo, head gasket, coolant tank, etc... Ok I know what you might think - don't trust the dealer! But I luckily had bought an extended warranty for my car when I purchased it... I asked Art if he could talk to them and see if it's covered. So here is where the dance starts. I knew I needed the repairs, there was oil leaking badly, but I could not afford over 8K in repairs. An adjuster had to come out and look at the car and then Art had conversations back and forth as the adjuster tried not to pay, but Art stood firm and advocated for me.. In the end, guess what, I paid my $100 deductible and that is it!! New turbo, head gasket, engine parts, coolant tank, etc... and all labor. So of course the adjust would never have approved anything if they hadn't seen the need, so forget that somehow the dealer made things up. The main thing here is that Art knew how to advocate and stay calm and got it all approved... This is why you go to a dealer that knows what they are doing, and if you go here... ask for Art and tell him I said hi.. During the 2 weeks my car was there, he kept in touch with me... of course they gave me a courtesy car so I was all take care of... This was not just a 5/5 experience, it was 100/100. Thanks Art!!!!

I scheduled for a routine service with Mike Voiles. He is one of the best service advisors I've ever met and has been extremely helpful every time I go in. He is prompt and polite. Easy to talk to. Always has time for your questions. he always makes sure that I am satisfied with my car before I leave. Would highly recommend Mike and I will continue to schedule my services with him.

Joey has been extremely pleasing to deal with! He provided great service, explained in detail what the issue was and what needed to be done to fix it, worked with my service contract - all while I enjoyed almost brand new loaner vehicle. Thank you for your help!

Good experience would recommend to anyone looking for a car .

Very happy each time I bring my car in for service at BMW Encinitas. They have never tried to “sell up,” but instead let me know what does not have to happen at this visit. Nice people!

Byron Furrow is a wonderful service representative. He went above and beyond to make the car service an easy and enjoyable experience.

Great customer service experience. Easy process from the beginning to the end. Friendly attitude from service drive staff and Service Advisor.

Great experience and very friendly.

This is how service should be done!!!! Outstanding effort and communication.

Great customer service and technicians that really car about you, your car, and your safety! I only go to BMW Encinitas for service.

The Service Manage Joey Cruz had kept me informed through the whole car repair experience, and worked with me not against me like most dealerships when trying to solve problems. BMW needs more service advisors like Joey Cruz.

I drive from Temecula to Encinitas for their awesome service!

Mike V. Provided excellent service and is very knowledgeable. We have been using this service center because of his quality and customer friendly service.

Mike V. at the service department is the man! Everyone in our family has BMWs, and he’s our go to guy. He always takes care of us! We love BMW of Encinitas, and Mike keeps us coming back.

Great service! Great people! Matthew and Andrew took great care of us.

Found the suv I was looking for online. Contacted the dealer. They made the process fast, simple and painless.

Thanks for making car service efficient!

Joey Cruz is the best! He always remembers my preferences for communication and loaner cars. Joey also gives me regular updates and insures that discounts are applied if applicable. I highly recommend him!

I called to obtain a quote for a low beam front headlight that was out. They provided the quote but when I got there they said the price would be different. However, the rep I spoke to came over and made it right and stated that he did indeed provide the quote I had stated. Everything worked out and service was done quick. The car was also cleaned. I would come back again.

Mike Voiles is a rockstar! His great customer service has kept me coming back to BMW Encinitas for 5+ years. BMW San Diego is much closer to where I live but their service advisors can’t compete with Mike.

Had a great experience this week with Mike. Very thorough. Great price given on tires and alignment.

The BMW dealership in Encinitas, CA is a great place to do business with. I bought my SUV there last weekend and had a great experience with the buying process. I highly recommend this dealership if you’re looking to purchase a new or used BMW.

BMW Encinitas has always taken care of us and is the only place we take our X2 and X3. Best service department in all of San Diego! Highly recommend Joey Cruz, his customer service is outstanding and he will treat your car like his own.

Joey was my service rep and there isn’t enough wonderful things I could say about him - attentive, kind, patient, knowledgeable. I have a small child at home and couldn’t pick up my car in a timely manner - he went out of his way after work at 7pm to bring me my car. Now that’s customer service! Give this man a raise! Thanks for making this experience that much easier.

Got my battery checked and received a complementary car wash at the same time...

I am so glad that I bought my BMW SUV from BMW Encinitas. I had my first service check-up and it went very smooth.

Joey Cruz is my guy over at BMW of Encinitas. Tremendously helpful and personable -- makes me feel like part of the family. I'll always call Joey whenever my wife or I need to get our cars serviced. Joey is the best!

Nice staff and excellent, professional technicians. Made buying a car pretty easy.

Best service of any dealer I have experienced. Everyone was so Friendly Special Art which answered my questions and suitable recommendations and your COVID precautions were great . Art always go out of their way to ensure the customer experience is at its highest level. He delivered my car after wash and super clean Highly recommend .

Awesome facilities and great staff. Made my first time buying experience easy and smooth.

Thank you, Mike, for taking the best care of me as you do every time.

Matt's a great sales person. Love the car and eth experience.

I highly recommend going to bmw of encinitas for all your vehicle service needs! mike is an exceptional service associate who is always kind and greets you with a smile on his face. he’s taken care of me and my vehicle several times already and he’s made me feel like I’m in good hands hands every time. Luke is also a great bmw technician who’s highly skilled in his area of work and will make sure your car is running in good condition as well as quickly and efficiently diagnose any problems on your bmw and the best way to go about getting it resolved. I’ll keep coming to the bmw of encinitas service center because of they’re exceptional customer service skills.

My experience was great! Mike Voiles, my service advisor, is knowledgeable and so pleasant to deal with. He always has time to answer my questions and make me feel comfortable with the information.

Juan Duffy provided amazing customer service! Went in for an oil change left with a different car.

Easy, simple, quick

Very good customer service. A big thumbs up to the team.

Very helpful. Brought my e90 in for service and was greeted immediately. The staff is very friendly and quick to provide help. Mike Voiles was my service advisor and did an excellent job in providing the service needed. Was very straight forward and informative. Will definitely be returning here.

The service experience here is outstanding. My service adviser Art is always so friendly and helpful. You always feel like you are taken care of at this dealership. I would recommend this dealership to anyone who is looking for a first rate, quality service experience.

Friendly, speedy service! Over the moon with my M2 Competition. Happy buyer thank you!

Enjoy bringing my car here for servicing and for warranty purposes

very smooth transaction . they were able to get us a car which was very hard to find.

Everyone was very friendly, and the selection of previously owned X5s was great. I met with Sarah Pearson, who made the day enjoyable, and showed me all the "bells and whistles". She followed up a couple days later, too. I took my car in for a few spots of paint repair and Kristopher was friendly and helpful. Great experience!

Very professional and friendly staff. Quick to meet you when you pull up, and on top of things. Great service department that I’d recommend without hesitation.

It was great. Because my warranty was about to expire the service guy made sure to do some thorough checking

very smooth transaction . they were able to get us a car which was very hard to find.

The people at Encinitas BMW where the best when it came to buying our new BMW 528. They were very professional and I would recommend them to anyone who is interested in purchasing the Ultimate Driving Machine.

Excellent experience BMW Encinitas always takes care of me gets me checked in quick and they communicate very well. Will definitely be buying my next car there.

The service department was highly professional. Made it easy to drop off my vehicle and address my concern. After the work was done, I received a call to come get my car. The car was sparkling, clean and ready to go. Thank you Art and the BMW service team!

Extremely professional and helpful. The team went above and beyond to make sure that all concerns were addressed. Really appreciate it.

Great advisor . He was very helpful and follow up was terrific

Excellent friendly staff and communicated very well

Danny was great to work with. Kept me informed through the process. He was always friendly and professional.

Gerald in the Body Shop was GREAT. He kept me regularly informed of the progress on my car and was extremely responsive and helpful with the insurance company, which saved me the hassle.

Staff is very friendly and helpful. I was with Keith fro Service yesterday. I have worked with him for 16 years!! He is always such a pleasure to work with. Great job BMW of Encinitas!

excellent experience!

Convenient, accommodating and professional. Will continue to use Encinitas BMW.

1st class

Great experience. I showed up a little early and they helped me right away. I just was in for an oil change and a check up. They provided a ride for me so I wouldn't have to sit around the dealership. They finished quicker than expected and everything was good. Good treatment and good work. What more could you ask for. I highly recommend BMW of Encinitas.

BMW OF ESCONDIDO EXCELLED IN PROFESSIONAL EXCELLENCE IN NEGOTIATING MY NEW Z4. THIS IS MY THIRD BMW FROM BMW OF ESCONDIDO AND EVEN THOUGH I HAVE TWO OTHER BMW DEALERS THAT ARE CLOSER, THEY MADE THE BUYING PROCESS SIMPLE AND STRAIGHT FOWARD AND I HIGHLY RECOMMEND THEM IF YOU LIVE IN SAN DISGO.

I ordered my tires at Tire Rack and BMW Encinitas was contracted with them to install tires. After I learned my tires were in, I was able to get an appt the very next day for installation. Installation price was extremely fair, however, I neglected to see that the balancing was not included. The salesman merely informed me that it was extra and did not push the need especially since I only drive my car locally. I would give 5 stars but with a 7:15am appt, I asked if it could be ready by 10. He said no problem, but at 11:40, he called to say that the low tire pressure light was still on and they are trying to figure out how to reset it. It was finally fixed at 1:00pm. Other than being late, service was great! They even washed my car!

The most honest and customer service oriented dealership I have ever worked with. These are great people: sales and service.

I?ve been a buyer and repair customer since 2012 and can?t thank them enough for their level of attention, honesty and helpfulness. They get ya right in for service, easy loaner process and priced right. On the purchase end, they walked me through several options, allowed unlimited test drives and helped me make my best choice. Love this dealership and won?t buy a bmw from anyone else. Period.

Best dealership ever!!! Never once did I feel they were just trying to sell me any car. They got me in exactly what I wanted and more! I am a forever Encinitas BMW customer. Thank you Darrin, Nicholas and Skyler.

Oil change and brake fluid change was quick and convenient. Service was excellent

First-time BMW owner: I recently went in to (10/02/2020) BMW Encinitas to buy an X3, I was looking for one with Driving Assistance Professional Package. I setup an appointment with Jack (John) and when I arrived at the dealership he had an X3 with DAPP ready for test-drive. We drove it their off-site lot where I looked at the one I bought and drove that one back to the dealership. Jack and Steve(Manager) were very easy to talk to. There wasn't any regular dealership drama - Sales rep going inside to talk to the manager for a zillion times, leaving you to wait for forever. I told Jack what numbers make me happy, he talked to Steve and we had a deal. The finance guy Davin was also very nice and friendly. Got my paperwork done and drove home in my new BMW. Everyone at the dealership made me feel very welcome Its was a great buying experience at BMW Encinitas. I will definitely recommend Jack and BMW Encinitas.

Everything went flawless. Made me feel part of the BMW family. I got same treatment as if I was buying the Alpina for 170k or the the previously owned X5 I ultimately bought.

I am new to the BMW Encinitas location for service. Joey was supremely helpful, polite, and professional. My service appointment was timely and easy and I loved getting a clean car back.

I have been to service shop and body shop both. All the staffs are so friendly and helpful and I always have a great experience with them. Price is reasonable but before it was really easy to ask for a 10% discount. It probably due to the COVID issue and I totally understand that and willing to support their business, thank you for doing all the maintenance jobs to my 3 series.

Best service center! Byron Furrow was super helpful and kept me updated while the car was in there for a tire replacements and some other stuff. The team was able to get car ready quickly. I was in a rush when the car got dropped off by BMW roadside and he had me out of there really quick. I live 45 minutes away form this dealership but I will be using them for all future services even if I have to sit in traffic.

Byron in the service department and team is the reason I may buy another BMW. continually going above and beyond , most recently getting me in a loaner with 5 minutes notice to satisfy a mini emergency. I wasn't the hugest fan of the 530E (lack of trunk space, etc.) but I may have to find another model just to keep working with Byron

Amazing service, all of my car’s maintenance and service was taken care of completely. Kept me in the loop through the entire process. Car was clean on pick up and literally took 3 minutes at pick up, these guys are efficient!

Great fast service. I did not purchase my mini here but the fact that i can bring it here and have it serviced is great. Even though I made an appointment at the Vista BMW and came to this one by mistake they still fit me in.

It's pretty simple. Call to make an appointment, they email you a confirmation and you just show up. The service desk writers are there to greet you. They make sure you understand what's being done and the cost. They ask if you need to get anything out of your car and then get you out the door in a BMW courtesy car.

WOW!!! Super impressed with the high quality of service I received from Byron. He got me in and out of there really quick. I was shocked how fast my car was serviced and appreciated Byron keeping me updated. Thank you for a great experience.

The purchase of our new BMW was seamless and smooth. Matt was able to give us a good deal on the vehicle we were looking for. Eddie in finance was great and John was able to answer all the questions we had about the set up and use of the electronics in the car. It was a great experience and would definitely recommend to anyone in search of a BMW.

I leased my new BMW X5 from this dealership. After looking for the car I wanted in many dealership, this location gave me the best deal ever, process was super easy and fast . I couldn’t believe how fast it went trough without common negotiation you encounter when you want to get a new car. The term was exactly what I negotiated by email and I didn’t need to wait for being sold extras!!!!!! Thank to Karen on sale department . After a year I went there for a repair , Andrew helped me with my insurance claim and he went beyond my expectations, he was updating me everyday about the status of my car and always very responsive . He even offered to deliver my car at my place to make it easier for me to get my car back. He was phenomenal in what he was doing and excellent customer service . I highly recommend this dealership .

Our experience with BMW and with our salesperson Clark aka. (Kent) aka. (Superman) was outstanding. Not only did he give us a super deal He was very professional and knowledgeable. When you visit BMW Encinitas ask for Clark and he will give you a super deal as well. I wish we could give 10 stars but We gave as many as allowed. The whole team was wonderful. Thanks again. Way to go BMW!

I worked with Nick in sales and Davon in finance. Nick was very knowledgeable about the options on the vehicle and how to use all of the features of the vehicle. Davon is a car enthusiast and was able to convey very useful information in regards to the warranty options, what to expect with servicing the vehicle, and even scheduled a follow up to repair some minor damage to one of the rims and even set up a loner vehicle for me. While they do sell extended warranties and service plans(just like every dealership sells), I didn’t feel like I was pressured in to purchasing anything I didn’t want. Very satisfied overall with the sales/service experience. One thing to keep in mind at this dealership is that you might need to search a bit for a sales agent here. They have a more hands off/low pressure sales attitude here.

The car sold itself more than the sales guy knew the product he was selling. Also, Responses to my simple request after I bought the car was not attended to.

Great experience! The Sales team was easy to deal with and we were able to negotiate on a fair price.

The service I received at BMW body shop was first class from the moment I stepped in the door. Every expectation was met and then they went above and beyond. I went out of town for a couple of days and the manager provide constant detailed updates on our car so on return, it was seamless. The body work looks better than before we brought it in to the shop. This will be my only choice for any bodywork in the future. Cant say enough about the service.

Service was very accommodating for a same-day Friday appt and got me into a new loaner despite it being very busy. Bigay was very helpful and the other service team members I encountered were extremely knowledgeable as well. Everyone worked together to answer all my questions on my new car, and my overall experience was exceptional!

As always great experience. Thank you!

BMW Encinitas did an amazing job in servicing my 650i. The car had been to BMW San Diego in the past and I did not get the service attention I received at Encinitas. Their service department is very thorough.

I worked with Service representative Kris Bigay. When on a Friday there was a sudden problem with my car he was extremely helpful on a phone call, then an evaluation, and once the car was in very responsive, and clear in follow up. Very highly recommended.

We recently purchased a certified pre-owned BMW i3. The car is in a great shape, was handed to us spotless, it runs smoothly and our family is enjoying driving it a lot. A special shout out to David who helped us with the purchase. David is knowledgeable, professional, kind, and no-nonsense kind of person. David went the extra mile by ordering a second key for us when we realized we only have one, *after* the purchase. It’s been a pleasure working with him!

very bad Customer service

Booked a service appointment online with BMW Encinitas and was able to obtain a time same day on a Saturday at 1:15 even though I booked it late morning. Talk about great service. The entire experience was quick and easy and the service team was very helpful and thoughtful about keeping us socially distant. Great job, highly recommend the team.

Love working with Joey in the service department.

Great experience. Fast, efficient, and friendly associates. Highly recommended!

Keith Sherman and the Service team are exemplary! As a former BMW dealer I can attest to what it takes to create the culture and level of service offered. Time and time again they exceed my expectations.

If you are in the market for a luxury car, why not the best, a BMW! Encinitas BMW has the absolute best selection of BMWs anywhere and their team is hands down the best!

If I could give them 0 stars I would. We purchased a vehicle May 16, 2020. It is now September 11 and multiple calls to the dealership because our cars tags expired and they aren't doing anything about it. They gave us the excuse that the DMV person was out on maternity leave. It is crazy that its almost 4 months, we've emailed, called and driven from La Mesa to Encinita's multiple times. "Shelly" was supposed to do the paperwork and she doesn't reply to my emails. I wish I would have read everyone else's experience on here. Because I get ignored. I have seriously called every day for the last 2 weeks. She doesn't answer the phone, and today the manager that was supposed to be helping us is out of town. I am highly annoyed that I am doing this DO NOT BUY FROM THIS DEALER . THEY AREN'T EVEN BBB ACCREDITED. STAY AWAY STAY AWAY STAY AWAY!!!!!!!!! I did call the DMV directly and they said that the ball is in the dealerships court and that they need to complete it. They don't return phone calls, they ignore you, they don't even check their emails. Its soo rude that when someone sends you an email that they don't even reply with an answer.

The service team at BMW Encinitas has always been exceptional. Mike V. did a great job of getting my car done in one afternoon and was able to get a loner for me to make my afternoon more flexible for me to get to work and get back to the dealership. The service team has always been very efficient with getting me to work on time. They do a fantastic job and I would recommend this dealership to anyone who has a BMW.

If I could give them 0 stars I would. We purchased a vehicle May 16, 2019. It is now September 11 and multiple calls to the dealership because our cars tags expired and they aren't doing anything about it. They gave us the excuse that the DMV person was out on maternity leave. It is crazy that its almost 4 months, we've emailed, called and driven from La Mesa to Encinita's multiple itmes. "Shelly" was supposed to do the paperwork and she doesn't reply to my emails. I wish I would have read everyone elses experience on here. Because I get ignored. I have seriously called every day for the last 2 weeks. She doesn't answer the phone, and today the manager that was supposed to be helping us is out of town. I am highly annoyed that I am doing this DO NOT BUY FROM THIS DEALER . THEY AREN'T EVEN BBB ACCREDITED. STAY AWAY STAY AWAY STAY AWAY!!!!!!!!! I did call the DMV directly and they said that the ball is in the dealerships court and that they need to complete it. They dont return phone calls, they ignore you, they dont even check their emails. Its soo rude that when someone sends you an email that they dont even reply with an answer.

Experienced professionals, incredibly fast response time, patient, listen to criteria/budget and will work with you to find a match.

Joey, The service representative took excellent care of me from start to finish of the process.

Byron did a great job of managing the whole service process. Quick to get a service slot, fast check-in, hands-free access to a loaner and easy pick-up 24 hours later. My car was washed and sanitized. Excellent!

They have the best staff. The customer services goes above and beyond. You know they care and willing to please their customers.

As always, top notch service from Mike V. Customer satisfaction is clearly evident throughout the whole process.

Very kind and explains everything in detail in service. At first, I was worried about this place because I planned to wait there but found that it was very cozy place with great startbucks coffee machine which you can find every BMW service center. Small relax area but nice sofa & quiet place. definitely my best BMW service center. Thanks, Mike(service advisor)

The Customer Service is 5*! Genuinely helpful, white glove service. I was well cared for by. Ike and Art. Thanks!

Professional, expedient service to get my car in for a scheduled oil change and break inspection. I did have an appointment and I was back on the road in an hour an a half or less. Coffee and golf channel while I waited. What I expected with no issues and a level of a courtesy and professionalism that will bring me back for service and that M4 in the future.

I had an appointment to get my 4Runner serviced through BMW Encinitas as I thought I had extended warranty through Auto Nation. Long story short, Kristopher did some digging and confirmed that my warranty was through Toyota. He saved me a $150 and sent me on my way with a complimentary car wash - the customer service was exemplary and very much appreciated!

BMW Encinitas BMW USA BMW of San Diego BMW of Escondido STAY AWAY!! DO NOT BUY A USED CAR FROM #BMWencinitas!!! If you read through other reviews you will see that what happened to me has happened to others. November 2019 I purchased a used car. After 9 months, I still don’t own the car and it has not been registered under my name (according to DMV). I called sales manager, finance manager …etc with no results and they NEVER call back 😔(Bob, Steve, Matt, Amber DMV relation). What kind of customer service is this? I called the dealership to speak with the general manager, a man (GMC!) named Justin gets on the phone who is not the general manager and rude. He tells me that he is as high as we are going to get. I explain what’s going on and he tells me “next week it will be ok” which to me means they do not have any ideas what is wrong. I spoke to BMW North America, they said it was really up to the dealer. Please review online reviews and look at the BBB before giving these snakes your business. I did deal with BMW San Diego and Escondido in the past 20yrs without any issues (THANK YOU). I will be sharing my experience with every single one to prevent them from doing business with BMW Vista ($250 did steal from me in 2018, the money I never received) or BMW Encinitas who does not have any morals or respect to their customers! And guess what, Both Vista and Encinitas are running by the same team/GM. I’m going to post this in all social media/customer review and save you time and $$$.

The BMW Encinitas service team are fantastic. Byron has been such a joy work with. No one likes bringing their car in but Byron is proactive, stays on top of things and keeps me informed on the progress. I love this location!

Came in for Test drive for cpo vehicle. Agent didn't ask for DL or any ID. Don't know if it was because we had nice car or not. Anyway, very friendly and no pressure.

Skyler was truly amazing to work with. He made the miserable experience of buying a car, a breeze. He is a straight shooter, honest and sharp. If you plan on buying a BMW ask for him, he will do everything it takes to get you into a car.

I was extremely pleased with the support that I received when I bought my recent ?gently-used 2018 BMW. All of the people from the greeters to Adham, the salesman to the finance guys were helpful in helping me buy the car. I usually equate buying a new car to having dental work. Not the case, here! From the time I came in to sign the papers to when I walked out the doo with the keys was 38 minutes! Dreamy!

Art and his team were the total professionals I have come to expect from BMW Encinitas.

I am from LV and our car broke down. I had a great experience with the service department. Sky Coake took great care of us.

They did my annual service within the timeframe promised. Thanks.

Everyone was fantastic!! They took time to explain every option with me. Rob, the sales manger was fantastic!!! Bob in finance, was beyond expectation. And last but not least, John, the salesman, who delivered my car, was so sweet and patient. Helping me get my car set up, right down to programming the garage door remote!! These guys genuinely made this a fantastic experience. I am so grateful, they made this so easy for me. A million thank for all of their help. I would recommended them to anyone!!

Very professional sales and finance team. Quick, efficient and knowledgeable. A very enjoyable purchasing experience.

Great support! They sent a technician to my home to replace a recalled airbag.

Excellent customer service!! Everyone there was outstanding from Justin and Skyler in sales team to Sky in service to Danny in the body shop!

Amazing place. Felt really well taken care of as always.

Gerald is always wonderful to work with. My car looks pristine again after I was rear ended at a stoplight. I cannot thank BMW Encinitas enough for their superb service and dedication to their customers!

Jordan Anguiano, my Client Advisor, was wonderful! From the very first contact to his after sale followup, Jordan was there for me. My entire purchase experience went well thanks to Justin Beck, the General Sales Manager, and to Eddie Alriz, the Customer Financial Services Manager who both provided Jordan the support he needed to facilitate my purchase. I am very happy with my new car!

What a great experience! My rep really provided me with terrific customer service!! He was so helpful and professional. He did a great job communicating what was happening with my car.

My local BMW dealer has always offered excellent service. They accommodate your needs and get the work done.

Joey was the advisor who helped me with my BMW service. He was fantastic in every way - efficient, clear communicator, and he made the process very simple. I would recommend BMW services and Joey as an advisor to prospective customers. Thank you.

Great service from Ben Regis in working with me both times to get the sale handled.

Encinitas BWM consistently provides great, thorough service with no upselling . Our service advisor Mike always accommodates our schedule.

This is our second BMW and I could not be happier. Sarah Pearson at BMW Encinitas helped us get everything we wanted in our second BMW while being accessible whenever we needed her. Honestly everyone at BMW Encinitas was a pleasure to work with, from Sarah, to Juan and even the financing representative, Andrew. I dread heading into financing, it's a long drawn out process but Andrew made our time there actually enjoyable. We were probably in and out of there within 30 minutes.

Service > sales for sure!! Mike took such god care of me, he made sure that it was ACTUALLY worth it for me to get the warranty extension on my car before I got it (turns out, it WASN’T worth it, so he saved me several hundreds of dollars!!). Made sure my car was washed before returning it to me as well, and explained everything simply and clearly when I had questions. If I could give him 10 stars on this, I would. Thank you, Mike!

BMW Encinitas Service is the best in North County.

If 0 stars was an option, reserved a car at this dealership 3 days in advance took a 2 hour train ride to see the vehicle and test drive and more than likely purchase to find out if was sold under me before my arrival. Worst part is I found out this isn’t the only time that this dealership has done this. They care more about making the quick sale to whom ever. They also claimed that it was “transferred” the same day I reserved it. How convenient thanks for letting me know. No apology from the manager. Good job guys. *Careful* don’t reserve a car they’ll sell it to anyone first. Below this review I’m being told the GM “would like to talk to me” can’t even get a hold of them at all been calling and getting transferred to no avail. What a joke. This has been the most bottom tier experience I have ever received. I’ve gotten quicker service at a McDonald’s.

The service department is very busy. There is often a wait when dropping off a car, but it hasn’t ever been more than 30 minutes. They communicate well, provide loaner vehicles, and return cars clean inside and out.

Great service and great work!

Jordan Anguiano is one of the most friendly, professional and detail-oriented Sales Advisors I've encountered. He was efficient in getting the vehicle ready for a test drive, walked me thoroughly around the features, and instructed a comprehensive route to test the real-world ability of the vehicle. Jordan listened to what I asked for and tried his best to meet the deal that I needed. The whole experience was so pleasant that I decided to take the vehicle home that day. In addition, the Finance Manager patiently explained every items on the paper work as well as the add-on service options to the vehicle clearly. Although I did have some concerns on the vehicle the following day, Jordan, who was on his day off, made sure I was taken care of. Everyone I've spoken to in-person or via phone couldn't be more amicable. They owned up to their responsibility, while accommodating my convenience. BMW Encinitas has 5-Star-Service.

Excellent dealership, from sales to service, BMW Encinitas does it the best. Their service department is outstanding. I’ve never encountered a problem with their work or ability to schedule an appointment at my convenience.

Thank you Mike for the great and expedient service!

Great service. knowledgeable sales person. fast checkout. Jordan Anguiano did a great job welcoming me into the BMW family.

I can't say enough about how easy it was to lease a vehicle from BMW Encinitas. What is often a pain in the rear experience was not only relatively simple, but pleasurable thanks to the smiling faces of everyone I encountered. Excellent and quick service -- highly recommended.

Mike Voiles took very good care of me. Exceeded my expectations for auto dealership installation work. Final price was reasonable. Go see Mike Voiles at BMW Service to see what he can do.

Do NOT do business with this place, or attempt to sell your vehicle to them or ‘AutoNation.’ They just pulled a bait and switch on me. They offered to buy my truck for $37,500. When I got there and started the process they came out, after having me wait 15 minutes, and tried offering significantly less. As a consolation the guy had the audacity to offer me a certificate to golf for free. What a joke! How about you come through on your word and offer, and give me what you agreed on, rather than lowball me and offer me a chance to play golf for free. COMPLETE waste of my gas and time. Use caution when dealing with these people...I warned you!

They did what they said they were going to do in a short time period. Relatively rare in this age.

I sure wood because they are very professional

The service advisory who help me Joey Cruz is professional, courteous and helpful.

i bought an extended maintance package from the Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ?

One of the best dealer experiences I’ve ever had Courteous and friendly Did all paperwork and loaner car with same person I will surely use the same dealer again

Good service good staff.

I’d like to give 3 1/2 stars Bought my 2014 X3 All wheel drive here at BMW Encinitas. Thought it was “certified” but apparently only for 90 days. 5 months in my car broke down and I had to get it towed back to the dealership. $1,000 and a week later to pick it up. Then told battery is getting worn and replacement will be needed soon. Unreal ! It was my impression that a “Certified” car from the dealer meant they went they they checked everything, replacing or fixing what was needed. Apparently not. Told to buy extended warranty which really doesn’t cover much so I’ll go back to my BMW mechanic that has his own shop and much closer to home. I’ve only had this car 5 months and only 2 trips to the river (on the way home from the second trip is when it took a dump) and little to no around town driving, .ended up being charged twice by accident so that wasn’t something I can say I was happy with. - thank god I had $ in the bank since it was 2k!

They did my oil change. Besides that the visit was unreasonably lengthy. Poor service and lack of attention to detail. Next time I’ll go to Vista or San Diego. Did not meet expectations.

These guys are the best. I got an oil change and they were very considerate of the current pandemic situation, got everything taken care of quickly, and just simply the best service. A big thank you to Byron especially.

Keith and crew were very patient when my extended warranty took 7 days to approve the work!!! Happy I had a loaner! Thanks Keith!

I came to this Dealer Wednesday afternoon walked up to the door a young man asks me what am I looking for and what do I want I didn’t give him an attitude I just told him I’m here to buy a new M4 I gave him my drivers license he came back and didn’t seem like he to wanted to help me I own a business my customers are everything to me since I noticed how bad he was treating me I decided to leave and while I’m walking to my car to leave he’s asking me for my phone number I thought that was really funny I went to another dealer and purchase my M4 the same night

Ben Regis was pretty great to work with. This was definitely one of the best dealership interactions I've had while looking for the right vehicle across SoCal. Unfortunately our timing was off and we ended up purchasing elsewhere, but I wouldn't hesitate to take my business here.

The staff and service at BMW Encinitas were incredible. I dropped off my car and they took care of the issue the same day. They even provided a loaner vehicle to drive while the care was being serviced. I highly recommend this location for all your BMW needs.Thank you again to Bogdan and Joey for the amazing service. I will be coming back here for a new BMW soon!

The staff and service at BMW Encinitas were incredible. I dropped off my car and they took care of the issue the same day. They even provided a loaner vehicle to drive while the care was being serviced. I highly recommend this location for all your BMW needs.Thank you again to Bogdan and Joey for the amazing service!

Excellent 5* service at BMW Encinitas as always, even during a pandemic!

The process was easy and fast. Everything was explain to help me understand.

They did a great job. Byron went out of his way to make the experience easy and kept me up on what was going on .

I came in for a minor collision repair and I spoke with Cheri WardSchnekc. While my car was in I asked if there was anything she could do to make it look better since it’s been sitting out and not garaged for the last year and a half. She suggested some ding repairs, repainting the hood and a complete detail inside and out. I agreed and now my car looks like new! Cheri did an excellent job. Thank Cheri!

After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas (thinking that all BMW dealerships must be shady). However, I was very pleasantly surprised by my visit and transaction yesterday here. Shout out to Nicolas Muñoz & Ben Regis (sales), Andrew Wood (finance manager), and Stephen Sawyer (GSM) whom I've had the pleasure of dealing with personally at this dealership. These guys really take care of their people like family! I had actually been looking to get a BMW 430i convertible for the past year or so - and two friends local to the desert connected me to Nick at BMW of Encinitas who was very patient and informative when it came to presenting me different car options for some months over the phone. Fast forward to late June 2020 - getting close to my lease maturity date. I happened to see a certified pre-owned 430i convertible that was pretty loaded, with low mileage online sold at this location. I inquired about it and got connected with Ben Regis shortly thereafter, and he was very responsive and great with helping me get the process started even though I live two hours away. Reserved the car just for me, and set a time to meet. Early Saturday morning I arrive, and everything went very efficiently & smoothly (almost too smoothly for me to believe nothing was about to go wrong lol; I was literally ready to drive back home in the X5... ha!). To my delight though, the car looked as sexy as she did in photos, drove like a dream, and the dealership went through with their word and waived my end-lease disposition fee and other termination fees that my hometown dealership was trying to take advantage of me from. Andrew Wood over at finance even hooked me up with a $500 rebate (I guess for BMW loyalty?) - SO awesome! He was also not annoyingly pushy about trying to sell me extra packages like most finance managers are from my experience, BUT he was informative and gave me choices. Just how they all should be. Thank you for going above and beyond! At this point, I'm just waiting for everything to officially clear on the closing of the X5 lease (anticipating finalized paperwork in the mail to ensure I don't somehow get charged anything more that I shouldn't be), and my second key to the 430i convertible that was promised, but I don't anticipate any issues (hopefully)! BMW of PS will never see me again now because I'll be going back to BMW of Encinitas for my BMW needs ;) I will also be referring all my friends & family in Southern California to BMW of Encinitas!!!

Mike voiles is great. Attentive to detail and easy to work with. BMW Encinitas is the place to go for all your service needs.

I took my 2017 BMW X3 into the Encinitas service center and had a seamless experience. Byron was my Service Advisor, he checked me in efficiently and had me in a loaner right away. No issues and no delays. They even completed my service earlier than anticipated! My X3 came back sparkling clean, inside and out :). I have been a loyal customer since moving to the area 6 years ago and will continue to be a BMW customer going forward.

Bmw Encinitas is a great place to service your vehicle and purchase a new car! Staff is very knowledgeable and friendly. I have been a customer for 7 years now and I?m not planning on looking elsewhere.

The BMW Encinitas team worked hard to find me the X7 I was looking for in the color I wanted. Everything was smooth from start to finish. Thank you.

Great experience with knowledgeable staff, quick turnaround time

Good service I got from bmw

So far so good! Purchased a 2010 Acura TL from the dealership in addition to using an online process prior to that in order to find the car itself. Overall very friendly, convenient, relaxed experience. Never felt pressured and am very pleased with the car so far. I think this review is more geared(no pun intended) to the dealership buying expierence overall moreso than the car itself so I will give it 5 stars even though I have had the car for only a week, however, I'm very pleased.

Very pleased with the overall experience, the process was fluid, price was honest. No complaints .

After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas (thinking that all BMW dealerships must be shady). However, I was very pleasantly surprised by my visit and transaction yesterday here. Shout out to Nicolas Muñoz & Ben Regis (sales), Andrew Wood (finance manager), and Stephen Sawyer (GSM) whom I've had the pleasure of dealing with personally at this dealership. These guys really take care of their people like family! I had actually been looking to get a BMW 430i convertible for the past year or so - and two friends local to the desert connected me to Nick at BMW of Encinitas who was very patient and informative when it came to presenting me different car options for some months over the phone. Fast forward to late June 2020 - getting close to my lease maturity date. I happened to see a certified pre-owned 430i convertible that was pretty loaded (to meet my needs), with low mileage online sold at this location. I inquired about it and got connected with Ben Regis shortly thereafter, and he was very responsive and great with helping me get the process started even though I live two hours away. Reserved the car just for me, and set a time to meet. Early Saturday morning I arrive, and everything went very efficiently & smoothly (almost too smoothly for me to believe nothing was about to go wrong lol; I was literally ready to drive back home in the X5... ha!). To my delight though, the car looked as sexy as she did in photos, drove like a dream, and the dealership went through with their word and waived my end-lease disposition fee and other termination fees that my hometown dealership was trying to take advantage of me from. Andrew Wood over at finance even hooked me up with a $500 rebate (I guess for BMW loyalty?) - SO awesome! He was also not annoyingly pushy about trying to sell me extra packages like most finance managers are from my experience, BUT he was informative and gave me choices. Just how they all should be. Thank you for going above and beyond! At this point, I'm just waiting for everything to officially clear on the closing of the X5 lease (anticipating finalized paperwork in the mail to ensure I don't somehow get charged anything more that I shouldn't be), and my second key to the 430i convertible that was promised, but I don't anticipate any issues (hopefully)! BMW of PS will never see me again now because I'll be going back to BMW of Encinitas for my BMW needs ;) I will also be referring all my friends & family in Southern California to BMW of Encinitas!!!

Highest quality of repairs, outmatched only by their service level and staff - thanks Andrew & Danny

Have taken my BMW for a few repairs. The area where you meet with service advisors is definitely not up to par for a BMW dealership. Last time I was in (COVID-19 period) I noticed in the Office of the service advisors, 1/2 of advisors were not wearing a mask. I saw 2 service advisors talking with customers and the service advisors both had their masks below their noses. It seems as if this dealership is not taking the virus seriously. I may consider going elsewhere for my service.

Great & friendly experience with Service advisor Mike. My car looks nice & clean after the complimentary wash & service on my car was very efficient

Big thanks to Adham for being able to help me and give me a good deal . Thank you very much.

I took my BMW 535 d to the collision center at BMW of Encinitas. I was greeted by Daniel who took care of my car explained pretty much in detail what would be done how much it would cost. My vehicle looks better than it did when it went in. perfect paint job got and got my car back in less time then was promised. That is what I call perfection. Thank you for a job well done.

Never been to a place where they care so much about the customers. Excellent service.

Joey Cruz and the team in the Service department are really second to none. You will receive timely responses and direction on your vehicle. You can expect Joey and team to go above and beyond.

I have had several BMW's from BMW Encinitas over the years. I recently had my M850 in for it's first service and Mike did a great job getting me in and out efficiently. The service department is very focused on taking care of the customer.

Took my X-3 in on Monday, 6/15 for a "Complimentary Birthday Car Wash" and thought I would just wait. The service writer, Keith suggested I do some recommended maintenance and he would give me a Loaner car. Perfect! I have extended warranty so there was no charge when I came to pick up my car the next day.

As a former BMW dealer I know the importance of great service. Keith and the service team at BMW of Encinitas always gives exemplary, exceptional service. They are a well oiled unit.

Friendly, Helpful and Knowledgeable Staff!

There's "No Place Like Home"; the Safety , Security, Honestly and Hard Working Staff provide at BMW Encinitas is second to NONE. I drive all the way from Sherman Oaks, California, approximately 125 Miles not only to purchase my last dozen BMWs, but also to service them as well. In today's world, being treated like family and knowing my vehicle, but my family is SAFE is imperative and well worth the drive. I HIGHLY recommend BMW Encinitas, specifically, I have been treated like the 'King of the Castle' for over a DECADE by their General Manager, Darrin F. Thank you!!!

Keith Sherman is an excellent service adviser. He explains repair status very clearly and conducts himself with high professionalism. I highly recommend him.

Arrived at 9:45AM for my appointment and was greeted and checked in. Bryan my service person quickly did my paperwork and informed me that the service work and the car wash should take approximately 11/2hrs.. At 11:15AM I was contacted that my car was ready; I received a final copy of service report and keys and I was on my way. Polite and swift service!!!

Great dealer. Easy process. I would buy another car and recommend a friend or relative.

Working with Nick and Jordan was a very great experience. I bought a used 2014 Tacoma from these guys and they made the process extremely easy and extremely comfortable. Not only was the price very competitive but the guys were never pushy and never tried to mislead me. Going into it you are always afraid of getting scammed and this way by far the best car buying experience I had ever had ( I did my research as well). They also got me a much lower rate than what we had previously agreed upon. 10 out of 10 would recommend to a friend.

Great experience at the service center for a brake service and alignment. Byron was extremely helpful from start to finish and the attention to detail is top-notch.

So wonderful experience for BMW vehicle service at BMW Encinitas.

This is Beth Anderson. My appointment yesterday was at 3 PM and my car was ready before closing time. They did multiple services and corrected a rear brake light malfunction and discovered another problem which they also fixed. Great service!

Wow! Such a pleasant, easy visit thanks to Miguel in Service! I no longer dread having my car serviced. THANK YOU!

Called to get lease deal found on automation, still advertising it for lease. Called said we cannot honor what your advertising. Wth you advertising it for then?

Great service all around, clear communication, pick up and drop-off was smooth, great job on outlining the work done, and a sweet wash and vacuum too. Highly reco Mike, Cole, and the entire BMW Encinitas service department!

I had a great experience of purchasing car at Encinitas bmw because the service is phenomenal and the people are friendly and very helpful especially Adham and Davin.

I had my car serviced last week, but had to come back in for a tear in the front right tire :( Asked for a manager discount, and Tim (service manager), gave me a FREE tire for CHRISTMAS, labor included!!! Also, Arthur, my service advisor (very polite and helpful), and Matt (other service manager- replaced my airbag- BMW recall), they both get 5 stars :)) Merry Christmas!🎄🎄🎄

Purchased a replacement key for $360.00 and was not able to program to the car, only open and lock works no ignition, was told need to pay additional $260.00 to attempt to program with no guarantee of working then I was told need to replace CAS for an additional $2000.00 worst case scenario, they don’t tell you the new replacement key might not work for other reasons when you buy it at parts department, Very Sad experience, did not expect the bait and switch sale from a prestigious BMW Dealership.

The service department is the best in the area. From Junior Perez to Mark and Mike as well. All the folks are friendly and most accommodating. The parts department also. #1

always very helpful. I bought my car there and the service has been great

Juan @ encinitas bmw will go above and beyond to take care of his customers. My 3rd car in 3 years, I wouldn?t go elsewhere!!!! Thanks again Juan.

Varlin is the best! He provides great customer service experience.

The service department is professional and efficient. Joey Cruz provided excellent customer care, he kept me notified with updates. Would highlight recommend BMW Encinitas for purchase, lease, and service.

This is my third lease and I cannot say enough about how every experience has been easy and satisfying. I will continue to do business with BMW Encintias. -Colleen

Quality Service. Professional Service Friendly and helpful Service Advisors

great service, no hassle, accommodating no pressure sales team

A fantastic and fabulous experience with everyone worked there buying my first Corvette started with Juan Duff in the sales department and ended with Andrew Weed CFS Manager, they are all very helpful, respectful and have a great experience to help me with my purchase and got me a great deal straightforward to my benefit. Thank you

great customer care and excellent service!

Great customer service and repairs at a competitive price. I'll definitely go back if I ever need additional autobody work.

Fast and Friendly service. I highly recommend them!

Great Service, overall great experience. no complaints.

sales was not pressured. Finance person was courteous and pleasant. Was a good experience.

After 5 days at the dealer to fix scratches and dash stain. I picked it up with half job done.

Love THIS dealership! Always helpful and polite. Always on time

They were very professional and helpful with me. I don't have any complaints.

I have purchased both my BMW's from Encinitas BMW and have found the process easy, fair and respectful. I also use the service center which has been excellent. Junior was especially helpful on my most recent visit.

Great customer service! I was in and out in less 2 hrs!

Joey Cruz is simply the best! He was very helpful and honest in explaining the issues of my car. Great customer service. I would recommend this place to everyone needing their car serviced. I ll give joey cruz 100 ⭐️’s

I just had the maintenance service and changed tires, we are happy with services received

Thank you, Byron Furrow, for the excellent customer service!

Kudos to my advisor Byron Furrow for providing me the best customer service. Thank you for helping me with the maintanence package service, giving updates on the vehicle while being serviced in a timely manner, and for being friendly.

BMW Encinitas is the best around, They have a great selection if you are looking for a new car. Their service department is first class and they always fix any issue the first time. My advisor Keith is very knowledgeable and a nice guy.

Easy contact-less experience in this physical distancing time. Warranty repair took a few days, but dealer furnished a loaner car. Thanks.

I’ve been a BMW Encinitas customer for a decade. Sales and service are excellent.

These [non-permissible content removed] tried to sell me a used car for the MSRP of a new car. Apparently if you buy a car previously driven by a sales manager, the value of that car goes up. The internet sales manager slashed the price of the x5 from 73k to 62k. Only to present me with the finance and lease options of the car based on the 73k price. Ladies and gentlemen, this dealership has employees that all have PHDs in finance. Not only that, they had me waiting for this used car to arrive at the dealer for 3 hours, all during the COVID pandemic. (FYI, non of them wore protective masks) They made cynical remarks towards the car I currently drive. It’s funny because they are all walking around in suits taking pictures of the threads on my tires for a trade in appraisal. To be 100% clear here, dude your wearing a suit, on your knees, taking pictures of the bottom of my car, while your making fun of it? The dealer doesn’t even pay you enough to afford a BMW. I mean come on guys. Get off your hot air ballon and put your two feet back down on the ground. Of course they did not get the sale from me. These guys are all a joke. They don’t sell cars, they waste time. BMW of Encinitas, the new circus for clowns:)

The whole service department provided excellent service. Kudos to Byron Furrow (Service Advisor) and the rest of BMW Service Department.

Joey Cruz and his team of techs are good diagnosticians. They go beyond the level of most shops.

I had an outstanding service experience at BMW Encinitas, service advisor Byron!

Great job -because of the current virus situation I was unable to pick up or deliver the car, but the dealership offered to do both pick up and delivery, and did so flawlessly. Thank you

Thank you for the excellent customer service.

My service manager, Mike Voiles, is terrific. Helpful, knowledgeable, and caring, Mike treats me like family!

Mike always has plenty of time for me, explains options clearly, and treats e like I'm family!

I had to get oil for my X3. My experience with BMW Encinitas was amazing. Mike did answer my email after business hours and called me first thing in the morning. In times of Covid-19 he made sure I was safe. As soon as I arrived Mike came outside, got the oil for me and filled up my engine oil. I didn?t have to get out of the car. Thank you Mike! Mike is definitely the best guy at BMW Encinitas.

Very satisfied as always. Stuff is friendly and professional, easy access to loner car or ride home.

Very nice service experience thanks to Mike, an excellent service manager.

We were so impressed with how our new car lease went at BMW Encinitas! Clark Reidel was so incredible! He was a fantastic communicator, moved the process through smoothly and we got our new car!! We love it! Andrew Wood and Jonathon Penola went above and beyond to get us our car and their professionalism was top drawer. This team is unbelievable. We will be buying all our BMW?s at Encinitas.

I have been bringing my car to BMW Encinitas for years now. Darren is my service consultant. He’s always given me excellent service. Very kind, knowledgeable and friendly.

Byron and the team were awesome, they were helpful, knowledgable and nice. They accommodated me and really took care of the vehicle, going the extra mile. Appreciate these guys especially in the current climate, really respect their work ethic and attention to detail.

The team at BMW Encinitas took really good care of me. They were attentive and very informative in helping me decide what was best suited to my needs. I would definitely go back again. Thank you Clark & Eyad!

I was helped by Byron with my warranty repair. The warranty is thru a third party and was really difficult to deal with. Byron is beyond professional, friendly and the ultimate customer service rep you can ask for!! He managed the process from start to finish and made sure to keep me up to date on a regular basis. Excellent customer service as he went the extra mile!! Car was repaired and serviced and because of Byrons persistence the warranty was honored and we were taken care of. Much appreciated!!!

Very quick, helpful and kind. Good job Encintas BMW!

Best Technicians for your BMW 😊

Very good customer service , great deal on the car

Mike Voiles was extremely understanding of my concerns and went above and beyond to help me out. I am greatful for the help. The service was outstanding. Thank you

I live in Monrovia, there is a BMW dealership in Monrovia. Well, after calling, visiting their facilities and getting awful service I did my do diligence and came upon BMW Encinitas. After speaking with Byron Furrow #1 service Advisor, I was sold. Pulling into the service area, I was greeted professionally, spoke to Byron and everything was handled in quick, efficient manner. I drove 100 miles to get my car service just for the good service I received and will do it again. Thank you Byron for the great experience and my bmw 5 series thanks you as well. See you soon, cause I drive a lot for work.....lol

Had my first service of my CPO 335 GT at BMW of Encinitas. Service Advisor Mike Voiles. Good experience, as usual, from Mike. Always takes good care of me and my vehicle.

Brought my 330i in for regular maintenance (oil change and air filters), appointments are easy to make, service advisors are friendly and helpful. They got the job done!

Mike was extremely helpful while getting my car serviced.. My car was serviced in a timely manner and while it was getting serviced I was provided with a loner which made my process a lot smoother and stress free.

worst sales and after sales experience- ever. I buy alot of cars- will never get another from BMW of Encinitas.

If you want great service at Encinitas BMW, ask for Arthur Alvarez to help you out. He's the bomb!

The service adviser (Joe Cruz) did an exceptional job on getting my car serviced.

Encinitas BMW services all three of my BMWs and does a great job with everything they do warranted for two years.

Great service from Keith Sherman. He is always available and communicates very well with us.

I bought a BMW 750i from BMW Encinitas thru AutoNation; paid for in full in October and had it shipped. The car was delivered damaged and missing equipment. It is now March and besides repeated promises, nothing has been done to rectify this situation.

ZERO stars, but I had to give them one in order to post. I bought a BMW 750i from BMW Encinitas thru AutoNation; paid for in full in October and had it shipped. The car was delivered damaged and missing equipment. It is now March and besides repeated promises, nothing has been done to rectify this situation.

The after sales experience with BMW of Encinitas was horrible. While they were on it to sell me the car (2020 M8), I had to ask 3 times for a copy of the lease paperwork. I also requested a quote on new rims from the sales manager, two days later- nothing. They didn't even deliver two keys with the car so had to ask twice for the spare key. I have purchased at least 30 cars over the past 10 years and this was the single worst post-sale service experience I have ever had. Ever. Will never buy another car from them- again.

I had a great buying experience on our new used Audi Q5, with very professional and helpful assistance from Jeremy Shadburn and John Beck. Very pleasant and fair. I traveled from San Francisco to San Diego to find the exact right car, and they delivered.

prompt service, easy to find customer lounge chairs, coffee, attentive service staff

Easy, smooth, and fast buying experience. Wont ever go to another dealership to get a bmw.

Mike was great. Not sure I will be able to submit. He was terrific.

I had an excellent experience buying a 2019 540i and then a 2020 X7 M50i from BMW of Encinitas. Justin Beck, a manager, was a pleasure to work with and bent over backwards to get the deal done and give me honest, educated advice and explain things if/when I had questions. Nichols, a salesperson, could not have been more knowledgeable, patient, and eager to teach us the various new tech aspects of the car, as well as help us search all of BMW's inventory for the car we wanted. These are excellent, professional gentlemen who treated us very well and did their job well by making repeat customers out of us. As long as BMW makes a car we would like to buy in the future, we are buying it from Justin and Nicholas at BMW of Encinitas.

We love the help and care we get from Encinitas BMW

No bs Asked for a deal on new purchase and trade in And I got it They were quick, in my corner And helpful I’ll do my business there from now on

StAY AWAY! SO UNPROFESSIONAL got 2018 X6 after driving the car for a year we realized it has steering wheel heater, but it wouldn’t turn on properly so I took it to service department. After 9-10 days I pick up my car and realized both right and left side of my wheel feels super scratchy it felts like it was burned and still the heater on the steering wheel wasn’t working so I took the car back at first they didn’t want to accept the fact that around my wheel is burned and kept telling me that the leather hasn’t broken in even though it only felt that way on certain part of the wheel after insisting they told ke that an engineer specialist from BMW needs check it. I was told to bring the car on 10th of February but I received an email saying bring it on the 3rd I leave a review of my fraustrating experiences and I get a phone call from the manager Rob asking me to remove the comment since the issue has been solved which I did. Afer 2 weeks of picking up the car I realized yet again it STILL DOESNT WORK!! And they put a comment on the documents customer brought the car one week early which I only followed the appointment date THEY give me.

Routine Service was handled well by my Service Rep Joey Cruz. He was very kind to offer advice on my car and another family car at home which was very helpful. My car was done expertly and on time.

Skye was able to get me in and out in not time. She's made my experience pleasant

Mike in Service is a real pro. Very nice and efficient.

service was great. Keith my service rep is always thorough about my service needs

Darren always goes above and beyond making sure I am informed on any service related issues.

The service department is truly amazing here 100% and the dealership has been nothing but amazing to me. They truly care about the customer. My new service advisor Junior has been working with me because my car needs a new engine. He's kept constant contact and always updated me on what was going on. He's a great service advisor. He goes above and beyond the call of duty to help the customer. When I returned the loaner I made sure to have my team detail the car before I returned it and checked all tire pressure because I appreciate their kindness. He's very transparent throughout the entire procedure. I highly recommend him as a service advisor along with Jay as well. These workers are really nice here so please be decent humans because they are there to help you with your needs 100%. Out of all of the service departments I e been to across the board of different car makes... BMW of Encinitas is by far the best. When I have to have the car service I feel a sense of trust and not the thought of being screwed over. Their attitudes are positive here. Whenever I decide to buy another car I plan on doing business with then as long as they can make it work and work with Ben in sales.

Good service & amazing hard working techs @ BMW encinitas & i do recommend pplz to come to BMW encinitas theyll treat you with respect & give good customer service & whatever you need, they also give you loaners just in case your car needs to stay for more services which you dont have to be on a bus or lyft/uber... BMW encinitas is awesome & thank you for helping me out with my car 🤪🤗

I had my body work done at this dealership excellent work and support highly recommend Andrew- very professional

Been to several BMW dealerships through out San Diego country and BMW Encinitas has by far been the best dealership to go to. We take our cars there to get serviced and even purchased. It's worth the 30 mile drive, thats how good there service department is.

My car, BMW 128i, had the fog lamp out and it was not the lite bulb. Took it into BMW Encinitas to run a diagnostic to see what the problem was. Mike Voiles and Bogdan helped me out and advised me that the electric module had failed. Much to my surprise, this part and labor were still under warranty. My car is seven years old. If it hadn't been for their diligence in solving this, I could have taken the car elsewhere and been charged $1,000 to fix this. I am very grateful for the service team at BMW Encinitas. They also updated the software on the vehicle free. They advised what services that I may elect to do to keep this car running well. This experience built my confidence in using the dealership for car maintenance. Thankyou!

I just went in for my annual service. Someone met me when I drove in and took me to a service desk. A very nice lady took my information and promised the car back in 90 minutes. I came back in 90 minutes and my freshly washed car was waiting for me. Perfect!

Always an enjoyable experience when I visit the dealership! Thank you!

BMW of Encinitas did a great job identifying the problem and quickly completing the repair. My service engineer Joey was fantastic. He worked diligently to ensure I was in and out as quickly as possible. During the time of the repair, Joey made sure to keep me informed every step of the way. I never had to inquire with him, he was always contacting me.

Thank you so much to Byron Furrow and Mike Voiles! They alway provide such excellent customer service. They are extremely knowledgeable and really friendly through the service process. I would absolutely recommend BMW Encinitas to friends and family and anyone else.

I am very happy with the impecable service we received at the body shop, the quality of the repairs and attention to detail were excellent. I would strongly recommend them to anyone.

My service advisor was very helpful and kind. I had an issue that was not under warranty and he helped me get a good price for the repair.

A shout out to Mike Voiles in the Service Dept at BMW Encinitas. As always, his care of the customer is great! From drop-off to pick-up, everything was how it should be. Mike looks out for all his customers and repairs are done on time without surprises too often to change the price. If there's a question or concern, it's addressed and resolved immediately. I won't take my X5 anywhere else. Rare to find such great folks!

I have this car for 1year and half and steering wheel heater doesn?t work originaly and this is not just the issue the fisrt day I leased the car interior of the car has many problem and I was going to service department for a month because of ordering part from bmw , therefore this car is not fixed yet about the steering wheel heater and also when they wanted to repair the steering wheel heater they burned the steering wheel ...when I left my car to fix they gave me a loner car and I forgot to get my credit card I called them and talked to them they were suposed to respond but they haven?t yet, I left 2 voice mali but I don?t think they respond because they are never responsible and this is very bad situation which I never come back to bmw after my lease because it hurts me a lot

great friendly and personal customer service. Mike is really good with communication.

Sky provided excellent customer service, was friendly and knowledgeable.

Service consultant is so kind with detail process explanation and expected competition date. He called me couple of time to provide the status update and it's very comfortable. I'm very satisfied with this high level quality of service.

Gerald has provided competent and prompt service on our car.

Great customer service and easy appointment scheduling system!

Salesman Tony Naemi made this buying process pretty simple and easy. He is super friendly and provided great customer service. Thanks again!!

Best Service in the San Diego area! Darren and Joey are the best! Great Service Department! Will be going back and I live 30 miles away!

Excellent customer service and facility! Arthur got me in and out and even took the time to pair my phone with the car. Very happy customer!

The recall repair was done by the service team flawlessly. They were efficient and professional in all aspects of the 2 hour repair. Joey? was a delight to deal with from checkin to finish. He took care of me to setting up a Lift drive from the dealership to my home and back again all very seamlessly operation. He is a wonderful employee of the BMW Encinitas team. Bravo!

I got my car back and it runs so good and I'm getting better gas mileage on my reader... Great service, you guys are always professional and do a great job! Thank you!!

The service department and Byron Furrows in particular is why I drive 30 miles to their shop. Always a courteous group and although Byron knows much more about the cars, he listens to my car concerns and includes me in the solution to my car?s problem. I always leave happy and with my car running great. After my warrantee runs out soon, I will still be coming here for service. Also Adham, my car salesman, always says Hi and we always talk briefly. Good guy as well.

Everyone that I have come in contact with here is so nice and helpful. I love this place and love my new car.

The customer service was 5 star plus! I highly recommend Encinitas BMW.

Amazing service at the body shop and customer service

BMW Encinitas is a great place to buy a car as well as getting it serviced. I have been going there for 10 years and totally trust them!

Best crew in SD! Their service is great and fast and trustworthy

Overall everything went well but the facilities needs updating. Had a hard time finding the area where I needed to wait for my car to be serviced.

Joey at BMW Encinitas is the best service agent I've ever worked with. Courteous, communicative, and caring. Will only call him for my warranty and service needs.

Took the body shop 6 weeks to replace a fender. No updates provided at all and when I called them they would make some excuse to buy time. They said they would pay for my rental as they did not have a loaner but I am still waiting for a reimbursement. Save the trouble go and go someplace else!

Joey in service was exceptional. He helped me get the best deal on tires and kept me updated throughout the process.

Purchased my 2015 X5 w/ 50k miles on it less than 8months ago. Have brought it in (under warranty THANK GOD) 4 times already. So far, BMW has had to replace both turbos, top end, bottom end, and exhaust system, among other lesser items. Just the turbo replacement alone would have been $15k w/o warranty. Before this car, I had a 2008 335i convertible. Many, many repairs were needed, finally traded it in w/less than 75k miles on it because the needed repairs were too much. Sticking with Toyota after this unreliable beast's warranty is up. Feel bad for whomever pays good money for it (will be trading in).

Excellent help. Excellent service. Kept me informed.

Keith and his team are consistently outstanding. Keith communicates well, the repairs were complete and the car was done when promised. The only hitch was that the i3 loaner had very little charge, so that created some anxious moments getting to my destinations. Other than that, a great job by Keith and his team!

I see many favorable reviews for BMW Encinitas here, however, my experience has not been as pleasant. I have attempted to resolve an issue with my service contract for a month. I have called multiple times and even went in person to the dealership. Each time I was told the director would get back to me. Frustrating is an understatement. Still looking for resolution...

Keith in service provides legendary care. We will not hesitate to refer

My service advisor, byron furrow was extremely professional, knowledgable, courteous and did the repairs needed in the most efficient time. Best experience ever with a car service. Very impressed and will definitely tell all my friends to ask for him!

The dealer was friendly and attentive. Got a great deal on the car and they really tried to work with me on what I wanted.

So happy that the service department was open on Saturday! As soon as the white smoke and check engine light started, I drove to the dealership. I waited 5 minutes and was then taken care of by Joey.

This is my 4th Alpina B7 BMW and by far the 2020 model is the most impressive performance sedan I have ever driven. The fit/finish is superb and the performance of 600 hp with 597 torque is just so much fun! I LOVE THIS rocket sedan! Alpina Blue with tan interior is just classic. I wanted and waited for this car and my Encinitas BMW AutoNation dealership was a great help getting me the exact B7 I wanted.

Mike went above and beyond helping me in the service department. He set up my appointment at my convenience and I was in and out in one hour. This is a very busy dealership, but I have always been well taken care of.

These people are great. Car buying was actually a pleasurable experience!

Our sales guy Nicholas and Finance guy Eddie made our purchase a fun and simple process. Nicholas knew everything about the car and spent the time we needed. Eddie made sure we got a rebate due on our trade in that El Cajon Finance department initially refused to honor. EC financial team were rude, disrespectful and very challenging to deal with. We have bought 6 BMWs over the years and will never buy one from El Cajon again. The Encinitas team has won our business.

I brought my 2015 335i in for a glitchy driver's side door lock. The part took ~10 days to arrive, but my advisor, Byron Furrow, updated me every day and offered to put me in a loaner whenever I needed it. Fortunately the part came in on New Year's Eve, and the car was ready to be picked up later that day! I have had only 5 star service experiences at this store, and I would recommend Byron to anyone.

Purchased an 2020 x7 that was sold to me as a new vehicle and it wasn't. When I tried to join BMW Connected they could not set me up because they said this was now a fleet vehicle. Meaning the dealer had used this as a demo some way. No one ever disclosed this to me. When the contract was drawn up it was not at the agreed upon price, but I was just signing quickly and didn't notice. When arriving home I did notice and came back and met with Steve and we negotiated some consideration. I was not pleased at all with the experience. I had a previous unpleasant experience with Service at Encinitas BMW on another BMW that I own. I was looking around for an SUV for tax reasons and just came by to look at a used SUV and decided to purchase the new car. Felt like I was manipulated in the same way as when I dealt with the Service dept. previously. You would have thought they would have gone out of their way when I was purchasing because I told them about the previous bad experience with Encinitas BMW. I have been going to BMW of San Diego for over 20 years and I have never had this type of experience where I felt like I was mislead.

My most recent experience with the BMW of Encinitas service center was an absolute 10/10!! Nicole was absolutely amazing. From the moment I walked in the door I was warmly greeted by her and she was very detailed and reassuring in explaining what was going to be happening with my car and how long they would need to repair it. Even with the holidays the service team was so fabulous at keeping me updated with my cars status and made the necessary fixes to my car fairly quick. The service team at BMW of Encinitas was overall, kind, welcoming, and reassuring. They did their best to keep me informed and do what was necessary in a timely matter even though it was holiday season. Their kindness will most definitely keep me coming back.

Sarah provided great personalized service during our new car buying process, and made the experience exceptional.

I was in the market to purchase a couple of cars, a sedan for my wife and a truck for myself. BMW Enc is the only dealer that gave us the time of day. Salesmen from Carmax and other local BMW dealers seem to think that people who wear blue Jean's and flannel shirts don't own BMW's. Wrong, I have personally owned 4 BMW's, and currently own 2. Will be going back to BMW Enc for the next car. Thanks to Angelo and Tony you guys delivered.

Skye was great, pleasant efficient and keep me up to date.

Byron took great care of me and my car. I can always count on great service at BMW, Encinitas!!

Always exceeds my expectations with regard to customer service. First class.

My car has intermittent issues with heater on passenger side not working, they could not duplicate it. So it's wait and see, To be fair, When I dropped it off, the car heater was working the week before it was not. You would think the computers would let you know what the issue is. I dropped it off on Tuesday at 2pm I never heard back from service until after 5 pm the following day after I called twice to see if they found the issue. That is not usual for this department

Standard service was due. Always a great experience with Keith Sherman.

Outstanding service advisor who really took care of my every need.

Mike was very helpful with arranging Lyft to get me back to Encinitas. He also communicated clearly what was going on with my car, what would happen if I didn't fix it now, etc. He also didn't try to "upset" me on anything!

Byron is great! Its a bit farther to drive to this location but so far I am glad i had my car serviced here.

I?ve been around cars, dealerships, private repair shops and specialty speed shops for over 33 years. In that time, I have had many pleasant experiences and some unpleasant experiences. However, I can honestly say that my service experience at BMW of Encinitas was probably the best ever. My Service Adviser, Mr. Joey Cruz was phenomenal. His knowledge, communication and empathy were all greatly appreciated. I knew the status of my car at every step of their process. The car was towed in with a water pump leak and three days later, I drove it three hours on mountain roads feeling very secure in doing so. A loner car was provided without my needing to request it. The entire process was flawless and Joey provided me a discount which will be helpful around this Holiday season. I don?t want my car to ever need work, but if it does and for routing maintenance, I?m taking it to BMW Encinitas.

Thanks, Mike for taking great care of me and my car!

Mike Voiles is awesome. Very responsive, professional and efficient.

The service was excellent and I had a great time talking about BMW cars with the Service Advisor. It was a nice touch that they connected me with someone who actually owned the same model as myself.

I was promised a second key to my 2019 BMW X5 in June when I bought the car from BMW Encinitas. It's December now and the promised key has not arrived despite several emails and phone calls. Also during the finance transition I felt pressured by the sales associate to sign a paper that had increased the agreed upon price. When they tried to enforce the increase in price I almost walked away from the deal. It took more than 5 hours at the dealership, which was much longer than an auto purchase should take.☹️ Shame on you BMW Encinitas.

I have taken my X5 in two times for the same issue. The second time, there was a verbal commitment to get the repair done in three days. 10 days and several phone call later it was finally complete. I do not appreciate excuses....there were far too many from the service rep. In addition, it seems to me that the dealership is woefully understaffed in service.

I go to Encinitas BMW because of Mike Voiles (BMW Service Rep). Besides the strong technical support of their mechanics, Mike Voiles is one of the best auto repair service reps that I?ve encountered in my 40 yrs of car ownership/repairs. He is responsive, communicative, reliable, considerate and extremely fair. He goes the extra mile to make sure his customers are supported and satisfied.

Nicole was very professional and personable in dealing with me for arrive for my car. I have always been treated like I am important and someone special. Vehicle was completed in the time stated. Love this place this is the second car I have purchased from them and will purchase another

Very good for the Customer Service. Highly recommend

repair agent. Byron Furrow, super guy and went overboard to do the necessary recall job plus my additions...

I have gone to this location for years starting back in the days when it was Harloff BMW, and at the time of the changeover I was concerned that it would change. It has not - if you work with the right service provider like Keith Sherman. Keith intrinsically gets what customer service excellence really is and practices it flawlessly. Ask for Keith and you will not be disappointed.

Mike Voiles in the Service Department was excellent. He is knowledgeable, relatable and straight-forward. I felt he was not trying overt up-sale techniques and was able to talk in plain English. He kept his promises. I?d rate him a 10.

Annual service was completed on time, was washed, vacuumed, and delivered to me in perfect condition.

Recently I had a Service Light come on in my 2018 BMW X5. I had a limited amount of time where I could have it serviced as I needed to both drop off my wife and pick her up a Doctor's Appointment and needed to complete the entire service process in one hour. Knowing the tight time frame I called the Service Department and spoke to Nicole Witzke and she said "Come on in and we will do our best to accommodate you". Not only did Nicole service my car in the hour as promised, it was completely washed as well. I would like to nominate Nicole Witzke at Encinitas BMW for Service Advisor of the Year! Many Thanks Nicole to you and your Great Staff. Marc Brooks

Joey Cruz in the Service Dept was awesome! Really took great care to keep me informed on the progress of my cars repairs and notified me when my the car was ready for pick up. He was super accommodating and helpful

Great experience buying a car I will definitely buy another car from Encinas Bmw

Have empathy for the customer and focus on the long term relationship not the short term sale. You sold me the car but lost me as a customer for life and pushed me away from the BMW brand. So yes, you made your numbers for the month but you lost a customer for life as I am stuck driving a car I don't want for 3 years. The service department has been excellent!!

Nicole in service was awesome, she went above and beyond for me and my X6. I was very impressed and won?t go anywhere else.

Sales team was dishonest about the 530e and when I returned it within 72 hours because the battery dies after 30 minutes they pretended like the car was defective. The service team confirmed the car was not defective. The dealership offered to let me swap it for a 530i but insisted I make a hurry up decision and was not allowed to transfer the car from another dealership or order the car I wanted from BMW. So I was forced to take a car I did not want for 3 years.

Sarah and Andrew were the reason I came back to BMW Encinitas. the car speaks for itself but they made the difference as to which dealership I chose

Visited several BMW dealerships and BMW Encinitas gave me the best deal on my new 2020 X5. Nobody could get even close to that. The specs I wanted, the color I wanted, the features I wanted. Everything was great. The whole experience was smooth and pleasant. Didn't have any issues. Special thanks to Yusen Shao and Stephen Sawyer for the great deal and awesome experience.

Superb on time service! Courteous.

1. Waiting Room is mediocre for a luxury car BMW dealership. It is a disappointment. 2. Appointment was on at 7:30AM but the front entrance was closed for the waiting room and had to enter way in the in the back of the building . 3. Rest rooms for Women and Men were scattered.

Mike took great care of me when my car needed service!

Overall the experien was excellent. The sale person worked with me over the course of almost a month to help me find the car that my wife and I were looking for. He listened to my needs, and did a great job of showing me cars with considering until I found the right one. Finance also did a very good job with finalizing my purchase. Over all I was very satisfied with the experience.

Always amazing service, on time and efficient.

BMW ENCINITAS is the best dealership. Fun and knowledgeable team. Whatever you want they pretty much have...if not, they will work to get it. I just drove 2800 miles round trip to lease my new BMW and will travel again when this lease is over - they are just that awesome. BMW Encinitas has best vibe and delivers an outstanding experience!

Tony was great! Vehicle was as advertised and the customer service was second to none. Highly recommend!

Great service from Varlin! He assisted me in purchasing a pre-owned M6 BMW. Highly recommend!

Not exactly the experience I was expecting from a BMW dealership. I have down business with other BMW DEALERS and it was much more professional service.

Service Tech Joey was very professional and responsive

completely repaired to all the bmw standards that were respected to the maximum, and very quickly. Thanks Andrew and his team for a job well done

Mike Voiles my service advisor went above and beyond to help me with getting my car serviced. I had made and then had to cancel two prior appointments and both times he was gracious in getting me rescheduled for a time and day that worked for me. When I brought my car in he was diligent in getting all my information and providing me a loaner car so I wouldn’t be inconvenienced. I dropped my car off on a Friday evening and received a call from him on Saturday morning (on his day off) letting me know what the diagnosis was for the check engine light and scheduled repairs to get it fixed. Mike called as soon as my car was ready to be picked up and asked again what would be most convenient for my schedule to pick up. Mike is professional, kind, and takes pride in his work. I would highly recommend anybody to Mike and BMW Encinitas is lucky to have him as an employee!

Mike Voiles my service advisor went above and beyond to help me with getting my car serviced. I had made and then had to cancel two prior appointments and both times he was gracious in getting me rescheduled for a time and day that worked for me. When I brought my car in he was diligent in getting all my information and providing me a loaner car so I wouldn?t be inconvenienced. I dropped my car off on a Friday evening and received a call from him on Saturday morning (on his day off) letting me know what the diagnosis was for the check engine light and scheduled repairs to get it fixed. Mike called as soon as my car was ready to be picked up and asked again what would be most convenient for my schedule to pick up. Mike is professional, kind, and takes pride in his work. I would highly recommend anybody to Mike and BMW Encinitas is lucky to have him as an employee!

I really appreciate the team at Encinitas BMW. My Service Adviser, Joey Cruz, is extremely helpful in ensuring my vehicle service was done correctly and I was satisfied. The technicians are always very thorough as well providing and insight to the services and future service needs. Great place to go if you need your vehicle to remain reliable and ready to go!

Good follow through/follow up. Very responsive to emails/questions.

Had a "check engine" light show up at the worst time, right before a busy work week. Took the car in on short notice, and service adviser Mike Voiles went above and beyond, getting me a nice loaner car to drive. They got my car fixed up and back to me with good communication along the way. Overall, an excellent experience.

The service department is outstanding!!! Very prompt and courteous. Always fix the car right!!

My experience was all positive, timely service and completed in the time they told me.

Excellent service and follow up on this dealer. The only thing that definitely needs improvement is that there is not an indoor area where customers can enjoy a cup of coffee or to work while waiting for their service representative or their car/shuttle. To sit outside in Summer is not fun while waiting for shuttle, as the dealer does not seem to have enough loaner cars. Audi's dealers are much better in this regard in terms of "full service", considering the price that you pay for an Audi and a BMW are very similar......

I had a good experience at this dealership, they kept me updated on the progress of my 7 and returned my car to as promised.

Varlin was very easy to work with. We agreed on a very fair lease on a BMW 3-Series. He even got it tinted for me within a day of leasing it and Varlin, himself drove down to swap cars with me since they gave me a loaner. It was the easiest transaction at a dealership in years for me.

Xcellent place like going there very nice to me transportation to and from

Friendly and professional staff. We have been customers for more than 10 years and have been very satisfied with our service.

I’ve been in a lot of dealerships over the years and this is by far the busiest dealership I have ever been in. But even as busy as they were I had somebody helping me right away. I had been looking at a car for a week or so and had made the decision to buy it. It was a beautiful almost new BMWX1 .I really love the car. I’ve had Porsches, Mercedes Benz, Range Rovers and Toyotas. Because of work I have been driving primarily Toyota trucks most of the time. Having just retired, this is a great sporty car then I can still carry people and cargo in the back. It is always a longer experience than you imagine but they did a great job of getting me out of there as quickly as they could. I would Recommend the dealership to anyone who is considering buying a BMW

My wife and I traveled from Colorado to San Diego, CA in August, 2019 while on vacation. We took our 745Li to BMW of Encinitas because of a transmission default service code that was affecting our car's performance. We were told that we had to pay the $175. diagnosis fee to find out what the problem was. We had excellent service, dropping off and picking up our car, but they recommended brakes and nothing else major. On our way back to Colorado, the transmission code continued to affect the performance of our car. We had a stressful ride home. We took our car directly to BMW of Colorado Springs, CO upon return. They found that the transmission was empty of fluid, and we had to buy a new transmission pan, cost of $900. plus another diagnosis fee and labor. I requested a refund from BMW of Encinitas for the diagnosis fee charge, and was told by my service adviser Brian that it was my fault that the ticket / service order to the mechanic did not state for them to check the transmission and they refused to return my money. I did not mind paying the service fee, but I do mind being taken advantage of... and do not think it was fair. We would not recommend this dealership for being reliable. Because of their negligence, our family could have gotten stuck in the desert on our way home. The mechanic in Colorado were amazed that we made it back home.

Art Alvarez our Service Adviser is an absolute professional. We have had five BMWs serviced there over the past three years and each time the entire team performed perfectly with complete service and timely completion.

Amazing experience. I was able to get a last minute appointment. Very fast and reliable service. The service advisor was very helpful and understanding in comparison to the ones from BMW of Escondido. I will definitely choose Encinitas for any need. My service advisor was Byron F. The only feedback I would have is that the Service Office is very cluttered and your side by side other customers and have no personal space; feels awkward. It needs a rebuild.

This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue. 6/24 when I received a notice from the DMV. I was again reassured by Esan this was taken care of. Then last week I start getting phone calls from a DEBT COLLECTOR. Telling me I owe over $1100 to BMW financial. I am livid, I have never experienced such incompetence from a "premium brand" like this. 8/19 I get a call from the GM Darrin telling me he's going to pay BMW financial for the miles over, acts like he's doing me a huge favor by fixing a problem that never should've happened. As if my contract is contingent on taking down truthful negative reviews about his dealership. I will never do business here again. Buyer beware! If for some dumb reason u decide to get your car here make sure u have everything in writing like I did. Cue the generic dealer response, hey I already talked to Darrin and he hasn't fixed it, thanks!

I was amazed how quickly they accommodated me in their schedule.

Fantastic service and an amazing selection of new and pre-owned vehicles!

Can’t say enough about this super professional dealership but more importantly, service advisor Arthur Alvarez. This gentleman went above and beyond the his job description to make sure my car was done before my trip July 4th weekend. He was on top of the warranty paperwork and kept me informed every step of the way. He was knowledgeable about everything and his professionalism was unmatched. The dealership was super nice and attentive to my needs as well as everyone else’s. They fixed what needed to be done and my car runs perfectly with zero problems. I highly recommend this dealership to anyone looking for great service. Go see Art Alvarez for all your car service needs, you will not be disappointed! Thanks Art and BMW Encinitas. You gained a customer for life!

This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue, the last was 6/24 when I received a notice from the DMV. I was again reassured by Esan this was taken care of. Then last week I start getting phone calls from a DEBT COLLECTOR. Telling me I owe over $1100 to BMW financial. I am livid, I have never experienced such incompetence from a "premium brand" like this. 8/19 I get a call from Darrin telling me he's going to pay BMW financial for the miles over, acts like he's doing me a huge favor by fixing a problem that never should've happened. As if my contract is contingent on taking down truthful negative reviews about his dealership. Today I get ANOTHER call from a debt collector. I will never do business here again. I've now contacted an attorney regarding this issue, thankfully (unlike others reviewing here) I and my husband kept the texts from Esan saying he was going to take care of the old miles. [non-permissible content removed]! Buyer beware!

The guys I worked with were all really nice guys, but communication was spotty at best. I purchased the vehicle out of state, which is a challenge in itself. They made me feel very comfortable in the process, but once the cash was in and the financing closed, things really went down hill quickly. They had the car shipped to me, but they forgot to include the temporary license plate. Additionally, the deal has been closed for 10 days, and they still haven't sent me my paperwork. Overall, I have no tags, and no way to prove that I actually own the vehicle - big problem. The other big problem is that this was a certified pre-owned vehicle, and when the car was delivered the check engine light was on, and the car shakes like crazy when it's in drive and idling. Additionally, both keys provided for the vehicle are low on battery, and according to the dash every time you enter the car, they need to be replaced. I've reached out over 10 times since the vehicle was delivered via email and phone to the salesman, finance guy, and both sales and finance managers, and no one will return my phone call or emails. It's very frustrating, and will likely result in me returning the vehicle as opposed to having them return my call and making what I imagine will be some really simple fixes. Seems really silly to check out at this point, especially when all can be fixed by simply returning a phone call.

After 14k miles and 18 months the rear brake pads needed replacement - a very abnormal maintenance issue - due to inner pads wearing out 3x faster than outer pads (3.7mm remaining vs. 10mm). Front brake pads are supposed to need replacement much faster than rear, yet they had at least 24k miles left. After spending many hours at dealer and on the phone, neither dealer nor BMW could explain why, or accepted responsibility for faulty rear brake pads. My guess: they put cheap pads on the car because I didn't purchase their maintenance warranty for a new car that would be returned in 2 year (20k miles). BMW decided not covering a $250 job would be worth loosing a customer who would be in the market for a $50k BMW, so after 3 BMWs over 15 years this WILL BE MY LAST BMW, time to switch brands.

Art Alvarez was exceptional with customer service, I could not have asked for better effort.

This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue, the last was 6/24 when I received a notice from the DMV. I was again assured by Esan this was taken care of. Then last week I start getting phone calls from a DEBT COLLECTOR. Telling me I owe over $1000 to BMW financial. I am livid, this has ruined my day. I have never experienced such incompetence from a "premium brand" like this. I HIGHLY recommend going to ANY BMW dealership except this one! I will never do business here again.

BMW of Encinitas is fantastic. We've been buying cars from this great dealership since my 540i around 1999 or 2000. Since then, we've purchased at least 6 or 7 additional BMW's for our own use and probably another dozen on behalf of clients. Pricing, service and follow-up are all fantastic here. Feel free to reach out to me at our winery in downtown Oceanside if I can make you feel more comfortable about purchasing or leasing from BMW Encinitas.

Bodywork on my 2018 440 GC was excellent. Gerard, the person who helped me was professional and kept me informed throughout the process. Great service!

Varlin made our car buying experience seamless. Very friendly and professional, will definitely be going back for my next car.

Great overall experience. Varlin, our sales rep. and Darren, the General Manager were excellent to deal with. Both were transparent and made the sales process a very pleasant one. Darren even helped us get things corrected, the day after I took delivery of my M4, to make our deal the one which was promised to us following some misunderstanding between other staff members who were filling in for Varlin since we arrived late in the evening from about 4 hours away to take delivery of my car. Varlin and Darren are a true representation of transparency and great customer service and more than made up for the clear misunderstanding the night I took delivery of my vehicle. This is likely number 10 or so of BMW's which my family has leased in the past 10 or so years; this was my first experience with BMW Encinitas and as long as they have people like Varlin and Darren there, I will definitely be shopping my next BMW from them again.

Great, professional service, I’ve been servicing my BMWs there for years & I wouldn’t trust any other place with my vehicle. Service manager Tim Lewis has always taken a great care of me & service consultant Miguel Rivera did a great job as well. Thanks again.

Trying to buy a car from them currently as an out of town buyer and so far, not super impressed with their desire to earn my business. Would love to do business with them, but maybe since we're just not in the market for a brand new Beamer, the commission just isn't worth their time and effort. I wonder how that's working for them? At this point, I'm ready to take my business elsewhere.

I had two odd noises come up in the 2016 435i that I just purchased, both intermittent. The 2nd came up after the first one was diagnosed right the first time and repaired under warranty. The next one was a real mystery, but the tech figured it out as we came back from the test drive. It turns out I had a dime stuck in the A/C vent under my seat. I'm very happy with the the customer service and the quality mechanics at BMW of Encinitas.

I made appt for a recall in which I had received a letter stating that a resolution was found and repair could be made. No one bothered to inform me that the part is still not available so I woke up early on my day off to drive 40 min to just turn around and head back home. Communication should be key.

Your sales staff were very good. They were knowledgeable and did not make me feel pressured. However, I had to wait over 1.5 hours to meet with your finance team and complete the paperwork. I was told that there were 5 other deals in front of me.

The WORST car buying experience EVER!!

Great efficient service by the entire dept. Nicole did a great job getting my car back to tip top shape. Very professional polite and upbeat made my experience excellent

This is the second time I have had body work done at BMW of Encinitas. Once on my BMW the other on my Mercedes. Excellent work on both.

The customer service here sucks!! you purchase a car and the sales person who sold you the vehicle doesn't bother to contact you to see how things are...I had to jump through hoops to get BMW genuis appointment..if you walk into the parts department no one wants to help you. all and all my experience was crap!!

Victor was awesome. I got a great deal. Very happy. The prices here are good. Ask for victor. No sales hype just there to help you out.

The car buying service. Much, much better than BMW of Vista.

I went to the dealership to simply look at a car, not prepared with paperwork and everything to purchase. I had done all of my research online and was pretty sure what car I wanted I just needed to see it in person. When we got there, there was the perfect car and we decided to pull the trigger! Our sales person Karen 😴 I went to the dealership to simply look at a car, not prepared with paperwork and everything to purchase. I had done all of my research online and was pretty sure what car I wanted I just needed to see it in person. When we got there, we saw the perfect car and we decided to pull the trigger! My sales person Karen was so mellow and easy-going it was awesome! This is the first car I’ve ever purchased on my own, so they were great with me. I am building credit, so obtaining a loan was a little challenging, but they helped me find a good option and include extended warranty.

Overall very professional and courteous. Friendly representative and service quick

ZERO STARS 👎🏼 The only positive experience I’ve ever had at BMW Encinitas is with Nicole in the service dept. Other than that, they won’t return calls, are full of empty promises, even when I walked into the dealership to try and resolve an issue they were beyond disappointing. I’ve owned BMW’s for 15 years, the lack of respect and integrity from this dealership ultimately lost my loyalty with the brand. No more BMW’s for me 👎🏼👎🏼👎🏼👎🏼👎🏼

Best buying experience ever!!!

Promised gift for coming in for recall. NO GIFT offered or given! Parts no available for second time and had to be ordered.

My service advisor, Joey, made my experience very easy and convenient. My X3 was ready and waiting for me when I got to the dealership so that I could make an appointment that I had. I will always recommend BMW of Encinitas for service.

Good experience w service department!

Post the contact info for their staff on their website like every other BMW dealer in San Diego.

I purchased my 2011 M3 Convertible from this dealership in 2011 and have received great service from them since! I was recently invited to a free inspection and fix of any outstanding recalls, not only was my car ready quicker than expected but it also came back washed, all while delicious tacos were being served!

Even tho my BMW 530i is 16 years old, I got a call from BMW Encinitas to bring it in to check the airbag, for free! They even washed the car for me. Keith was my advisor, great service. No pressure to buy anything or get anything else done. Very efficient operation and respectful to their customers.

Wife and nephew went to test drive 430i convertible and this is their report : ”Odd lot layout, walked around lot forever without being approached, texted the guy (who reached out to me in the morning) before I got to the lot and when we arrived at the lot and no response, went in to the “showroom” and asked for my contact, he eventually came and eventually unlocked a car for us to check and then disappeared, was supposedly getting keys to 2nd car to unlock but never returned, we ended up just leaving...Went up to Carlsbad and checked out Lexus, Audi, Jaguar, Land Rover, and Mercedes where they were more helpful and engaged. Two secondary test drives scheduled”

Excellent service. Joey with repair and service was attentive and caring. He followed up with all requests and issues diligently. Talked with a lease portfolio manager Rafael Palafox-he gave great suggestions for our new lease with BMW. We have been with BMW for 15 years-and will continue with great service like this. The GM from the Encinitas BMW location dropped in to say hello and asked if I needed anything else. Darrin Fetterolf was very polite and professional-a great leader of a very well rounded team!

Positive experience! Everyone I encountered there was helpful.

This week MY Service Department at the store where I purchased my X1 in 2016 was magnificent! I had a recurring electrical problem on the dash after an initial std. service and inspection. Required a couple of loaner cars, separate days, offered by them (as I come in from N. Vista). The problem was complex and required involved troubleshooting. The customer service provided by the Service Dept. is a 10+. My Service Rep was Byron Furrow- a nice man who seemed genuinely concerned about my experience. He was able to have my beautiful X1 detailed, in and out as a complimentary gesture. It was the best I have seen my car since it was on the lot. The manager even gave it a thorough additional test to verify the fix. He observed a diff problem developing and had THAT fixed as well. Neither of these guys had to do what they did but I surely appreciated it. Byron is a star player with your organization. I tell all looking for a new car or dealership about Encinitas BMW.

I had my BMW X5 50,000 mile service, ball joint repair, tire change, and wheel alignment done at Encinitas this week. We really had a great experience with the entire service team especially Joey Cruz, the service advisor. They replaced the ball joint with the 50000-mile service without any additional cost. The tire change and wheel alignment charges were reasonable and competitive.

Awesome service, pricing and people.