I’d like to give 3 1/2 stars Bought my 2014 X3 All wheel drive here at BMW Encinitas. Thought it was “certified” but apparently only for 90 days. 5 months in my car broke down and I had to get it towed back to the dealership. $1,000 and a week later to pick it up. Then told battery is getting worn and replacement will be needed soon. Unreal ! It was my impression that a “Certified” car from the dealer meant they went they they checked everything, replacing or fixing what was needed. Apparently not. Told to buy extended warranty which really doesn’t cover much so I’ll go back to my BMW mechanic that has his own shop and much closer to home. I’ve only had this car 5 months and only 2 trips to the river (on the way home from the second trip is when it took a dump) and little to no around town driving, .ended up being charged twice by accident so that wasn’t something I can say I was happy with. - thank god I had $ in the bank since it was 2k!

If 0 stars was an option, reserved a car at this dealership 3 days in advance took a 2 hour train ride to see the vehicle and test drive and more than likely purchase to find out if was sold under me before my arrival. Worst part is I found out this isn’t the only time that this dealership has done this. They care more about making the quick sale to whom ever. They also claimed that it was “transferred” the same day I reserved it. How convenient thanks for letting me know. No apology from the manager. Good job guys. *Careful* don’t reserve a car they’ll sell it to anyone first.

They did my oil change. Besides that the visit was unreasonably lengthy. Poor service and lack of attention to detail. Next time I’ll go to Vista or San Diego. Did not meet expectations.

These guys are the best. I got an oil change and they were very considerate of the current pandemic situation, got everything taken care of quickly, and just simply the best service. A big thank you to Byron especially.

Keith and crew were very patient when my extended warranty took 7 days to approve the work!!! Happy I had a loaner! Thanks Keith!

I came to this Dealer Wednesday afternoon walked up to the door a young man asks me what am I looking for and what do I want I didn’t give him an attitude I just told him I’m here to buy a new M4 I gave him my drivers license he came back and didn’t seem like he to wanted to help me I own a business my customers are everything to me since I noticed how bad he was treating me I decided to leave and while I’m walking to my car to leave he’s asking me for my phone number I thought that was really funny I went to another dealer and purchase my M4 the same night

Ben Regis was pretty great to work with. This was definitely one of the best dealership interactions I've had while looking for the right vehicle across SoCal. Unfortunately our timing was off and we ended up purchasing elsewhere, but I wouldn't hesitate to take my business here.

The staff and service at BMW Encinitas were incredible. I dropped off my car and they took care of the issue the same day. They even provided a loaner vehicle to drive while the care was being serviced. I highly recommend this location for all your BMW needs.Thank you again to Bogdan and Joey for the amazing service. I will be coming back here for a new BMW soon!

The staff and service at BMW Encinitas were incredible. I dropped off my car and they took care of the issue the same day. They even provided a loaner vehicle to drive while the care was being serviced. I highly recommend this location for all your BMW needs.Thank you again to Bogdan and Joey for the amazing service!

Excellent 5* service at BMW Encinitas as always, even during a pandemic!

The process was easy and fast. Everything was explain to help me understand.

They did a great job. Byron went out of his way to make the experience easy and kept me up on what was going on .

I came in for a minor collision repair and I spoke with Cheri WardSchnekc. While my car was in I asked if there was anything she could do to make it look better since it’s been sitting out and not garaged for the last year and a half. She suggested some ding repairs, repainting the hood and a complete detail inside and out. I agreed and now my car looks like new! Cheri did an excellent job. Thank Cheri!

After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas (thinking that all BMW dealerships must be shady). However, I was very pleasantly surprised by my visit and transaction yesterday here. Shout out to Nicolas Muñoz & Ben Regis (sales), Andrew Wood (finance manager), and Stephen Sawyer (GSM) whom I've had the pleasure of dealing with personally at this dealership. These guys really take care of their people like family! I had actually been looking to get a BMW 430i convertible for the past year or so - and two friends local to the desert connected me to Nick at BMW of Encinitas who was very patient and informative when it came to presenting me different car options for some months over the phone. Fast forward to late June 2020 - getting close to my lease maturity date. I happened to see a certified pre-owned 430i convertible that was pretty loaded, with low mileage online sold at this location. I inquired about it and got connected with Ben Regis shortly thereafter, and he was very responsive and great with helping me get the process started even though I live two hours away. Reserved the car just for me, and set a time to meet. Early Saturday morning I arrive, and everything went very efficiently & smoothly (almost too smoothly for me to believe nothing was about to go wrong lol; I was literally ready to drive back home in the X5... ha!). To my delight though, the car looked as sexy as she did in photos, drove like a dream, and the dealership went through with their word and waived my end-lease disposition fee and other termination fees that my hometown dealership was trying to take advantage of me from. Andrew Wood over at finance even hooked me up with a $500 rebate (I guess for BMW loyalty?) - SO awesome! He was also not annoyingly pushy about trying to sell me extra packages like most finance managers are from my experience, BUT he was informative and gave me choices. Just how they all should be. Thank you for going above and beyond! At this point, I'm just waiting for everything to officially clear on the closing of the X5 lease (anticipating finalized paperwork in the mail to ensure I don't somehow get charged anything more that I shouldn't be), and my second key to the 430i convertible that was promised, but I don't anticipate any issues (hopefully)! BMW of PS will never see me again now because I'll be going back to BMW of Encinitas for my BMW needs ;) I will also be referring all my friends & family in Southern California to BMW of Encinitas!!!

Mike voiles is great. Attentive to detail and easy to work with. BMW Encinitas is the place to go for all your service needs.

I took my 2017 BMW X3 into the Encinitas service center and had a seamless experience. Byron was my Service Advisor, he checked me in efficiently and had me in a loaner right away. No issues and no delays. They even completed my service earlier than anticipated! My X3 came back sparkling clean, inside and out :). I have been a loyal customer since moving to the area 6 years ago and will continue to be a BMW customer going forward.

Bmw Encinitas is a great place to service your vehicle and purchase a new car! Staff is very knowledgeable and friendly. I have been a customer for 7 years now and I?m not planning on looking elsewhere.

The BMW Encinitas team worked hard to find me the X7 I was looking for in the color I wanted. Everything was smooth from start to finish. Thank you.

Great experience with knowledgeable staff, quick turnaround time

Good service I got from bmw

So far so good! Purchased a 2010 Acura TL from the dealership in addition to using an online process prior to that in order to find the car itself. Overall very friendly, convenient, relaxed experience. Never felt pressured and am very pleased with the car so far. I think this review is more geared(no pun intended) to the dealership buying expierence overall moreso than the car itself so I will give it 5 stars even though I have had the car for only a week, however, I'm very pleased.

Very pleased with the overall experience, the process was fluid, price was honest. No complaints .

After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas (thinking that all BMW dealerships must be shady). However, I was very pleasantly surprised by my visit and transaction yesterday here. Shout out to Nicolas Muñoz & Ben Regis (sales), Andrew Wood (finance manager), and Stephen Sawyer (GSM) whom I've had the pleasure of dealing with personally at this dealership. These guys really take care of their people like family! I had actually been looking to get a BMW 430i convertible for the past year or so - and two friends local to the desert connected me to Nick at BMW of Encinitas who was very patient and informative when it came to presenting me different car options for some months over the phone. Fast forward to late June 2020 - getting close to my lease maturity date. I happened to see a certified pre-owned 430i convertible that was pretty loaded (to meet my needs), with low mileage online sold at this location. I inquired about it and got connected with Ben Regis shortly thereafter, and he was very responsive and great with helping me get the process started even though I live two hours away. Reserved the car just for me, and set a time to meet. Early Saturday morning I arrive, and everything went very efficiently & smoothly (almost too smoothly for me to believe nothing was about to go wrong lol; I was literally ready to drive back home in the X5... ha!). To my delight though, the car looked as sexy as she did in photos, drove like a dream, and the dealership went through with their word and waived my end-lease disposition fee and other termination fees that my hometown dealership was trying to take advantage of me from. Andrew Wood over at finance even hooked me up with a $500 rebate (I guess for BMW loyalty?) - SO awesome! He was also not annoyingly pushy about trying to sell me extra packages like most finance managers are from my experience, BUT he was informative and gave me choices. Just how they all should be. Thank you for going above and beyond! At this point, I'm just waiting for everything to officially clear on the closing of the X5 lease (anticipating finalized paperwork in the mail to ensure I don't somehow get charged anything more that I shouldn't be), and my second key to the 430i convertible that was promised, but I don't anticipate any issues (hopefully)! BMW of PS will never see me again now because I'll be going back to BMW of Encinitas for my BMW needs ;) I will also be referring all my friends & family in Southern California to BMW of Encinitas!!!

Highest quality of repairs, outmatched only by their service level and staff - thanks Andrew & Danny

Have taken my BMW for a few repairs. The area where you meet with service advisors is definitely not up to par for a BMW dealership. Last time I was in (COVID-19 period) I noticed in the Office of the service advisors, 1/2 of advisors were not wearing a mask. I saw 2 service advisors talking with customers and the service advisors both had their masks below their noses. It seems as if this dealership is not taking the virus seriously. I may consider going elsewhere for my service.

Great & friendly experience with Service advisor Mike. My car looks nice & clean after the complimentary wash & service on my car was very efficient

Big thanks to Adham for being able to help me and give me a good deal . Thank you very much.

I took my BMW 535 d to the collision center at BMW of Encinitas. I was greeted by Daniel who took care of my car explained pretty much in detail what would be done how much it would cost. My vehicle looks better than it did when it went in. perfect paint job got and got my car back in less time then was promised. That is what I call perfection. Thank you for a job well done.

Never been to a place where they care so much about the customers. Excellent service.

Joey Cruz and the team in the Service department are really second to none. You will receive timely responses and direction on your vehicle. You can expect Joey and team to go above and beyond.

I have had several BMW's from BMW Encinitas over the years. I recently had my M850 in for it's first service and Mike did a great job getting me in and out efficiently. The service department is very focused on taking care of the customer.

Took my X-3 in on Monday, 6/15 for a "Complimentary Birthday Car Wash" and thought I would just wait. The service writer, Keith suggested I do some recommended maintenance and he would give me a Loaner car. Perfect! I have extended warranty so there was no charge when I came to pick up my car the next day.

As a former BMW dealer I know the importance of great service. Keith and the service team at BMW of Encinitas always gives exemplary, exceptional service. They are a well oiled unit.

Friendly, Helpful and Knowledgeable Staff!

There's "No Place Like Home"; the Safety , Security, Honestly and Hard Working Staff provide at BMW Encinitas is second to NONE. I drive all the way from Sherman Oaks, California, approximately 125 Miles not only to purchase my last dozen BMWs, but also to service them as well. In today's world, being treated like family and knowing my vehicle, but my family is SAFE is imperative and well worth the drive. I HIGHLY recommend BMW Encinitas, specifically, I have been treated like the 'King of the Castle' for over a DECADE by their General Manager, Darrin F. Thank you!!!

Keith Sherman is an excellent service adviser. He explains repair status very clearly and conducts himself with high professionalism. I highly recommend him.

Arrived at 9:45AM for my appointment and was greeted and checked in. Bryan my service person quickly did my paperwork and informed me that the service work and the car wash should take approximately 11/2hrs.. At 11:15AM I was contacted that my car was ready; I received a final copy of service report and keys and I was on my way. Polite and swift service!!!

Great dealer. Easy process. I would buy another car and recommend a friend or relative.

Working with Nick and Jordan was a very great experience. I bought a used 2014 Tacoma from these guys and they made the process extremely easy and extremely comfortable. Not only was the price very competitive but the guys were never pushy and never tried to mislead me. Going into it you are always afraid of getting scammed and this way by far the best car buying experience I had ever had ( I did my research as well). They also got me a much lower rate than what we had previously agreed upon. 10 out of 10 would recommend to a friend.

Great experience at the service center for a brake service and alignment. Byron was extremely helpful from start to finish and the attention to detail is top-notch.

This is Beth Anderson. My appointment yesterday was at 3 PM and my car was ready before closing time. They did multiple services and corrected a rear brake light malfunction and discovered another problem which they also fixed. Great service!

Called to get lease deal found on automation, still advertising it for lease. Called said we cannot honor what your advertising. Wth you advertising it for then?

Great service all around, clear communication, pick up and drop-off was smooth, great job on outlining the work done, and a sweet wash and vacuum too. Highly reco Mike, Cole, and the entire BMW Encinitas service department!

I had a great experience of purchasing car at Encinitas bmw because the service is phenomenal and the people are friendly and very helpful especially Adham and Davin.

I had my car serviced last week, but had to come back in for a tear in the front right tire :( Asked for a manager discount, and Tim (service manager), gave me a FREE tire for CHRISTMAS, labor included!!! Also, Arthur, my service advisor (very polite and helpful), and Matt (other service manager- replaced my airbag- BMW recall), they both get 5 stars :)) Merry Christmas!🎄🎄🎄

Purchased a replacement key for $360.00 and was not able to program to the car, only open and lock works no ignition, was told need to pay additional $260.00 to attempt to program with no guarantee of working then I was told need to replace CAS for an additional $2000.00 worst case scenario, they don’t tell you the new replacement key might not work for other reasons when you buy it at parts department, Very Sad experience, did not expect the bait and switch sale from a prestigious BMW Dealership.

The service department is the best in the area. From Junior Perez to Mark and Mike as well. All the folks are friendly and most accommodating. The parts department also. #1

always very helpful. I bought my car there and the service has been great

My sales person Adham was wonderful. He was professional and very knowledgeable. I love the car and got a GREAT deal!

Amazing customer service and service on my baby Davinna. ( Haha, YES! I name my cars.) Everyone is so friendly, they make you feel at home. The vibe when you walk in there is amazing.

Review based on experiences from 2017 & 2018. Avoid at all costs! A porter or valet stole my Omega watch out of my loaners back seat, I even filed a sheriffs report. They were completely unapologetic regarding the situation, actually accusitory! Then, once my car was out of warranty, which they promised to remind me prior to it expiring so they could go over the car before coverage lapsed yet never did, they repeatedly attempted to charge me for a leak that was improperly diagnosed by their "trained" mechanics not once, but twice. I the proceeded to take it to another BMW authorized repair facility, and they took pictures of the supposed leak and said that it was coming from a completely different part of my vehicle. They documented everything and then fixed the actual problem for a third of the price Encinitas BMW quoted in case I wanted to pursue legal action. I've purchased four BMWs and even though I live less than a mile from them, each time I've saved thousands of dollars purchasing elsewhere.

Just great, A-to-Z! Wonderful BMW location.

Juan @ encinitas bmw will go above and beyond to take care of his customers. My 3rd car in 3 years, I wouldn?t go elsewhere!!!! Thanks again Juan.

Very efficient. They know what the are doing

Great service, guys were on it in a very timely fashion. Thank you

Great experience at the service center for a brake service and alignment. Byron was extremely helpful from start to finish and the attention to detail is top-notch.

Great experience talking and dealing with the Internet manager Varlin Jallo . Excellent follow through in communication. Very attentive . He had the BMW 2020 BMW X3 M40i in the color, the build and most importantly the price I wanted. The purchase was easy and straightforward . No surprises after we agreed on price by email. I checked prices and availability at over 10 dealerships. I am happy I drove the extra distance to Encinitas. Highly recommended!

It was a very pleasant experience! I am SO glad I made it to BMW of Encinitas! I left the dealership with a beautiful car and Clark and Andrew made the visit quick and easy! I will definitely direct family and friends to the BMW of Encinitas!

Varlin is the best! He provides great customer service experience.

I purchased a used 2012 BMW 525i from them. Nice car and they claimed they did an inspection. I highly doubt it. I brought the car back during the warranty period as it had an issue with the air conditioning fan being very noisy. They told me that there were leaves stuck in it and they removed them. They then told me that I needed a new battery after having the car for less than 3000 miles and a few months. I asked how could the battery have gone bad so quickly. They didn't have an answer. I just brought it back after putting about 6000 more miles on the car for an oil change and brake service and there were multiple problems all the sudden that would have cost over $4500 to fix that were not there after the last inspection. This included the same problem with the air conditioning noise, but this time they told me there were leaves in it again but the housing needed to be replaced. Wow, the housing unit was fine the last time the leaves got into the fan, but now it needs to be replaced. If leaves got into it before, it must have been the same issue. They also told me it had multiple leaks now that it was out of warranty. That's amazing, because 6000 miles ago everything was fine after an inspection. I bought the car from a dealer thinking it would be checked properly and fixed before reselling. Obviously, this did't happen. I will never do business with them again!

The BMW dealership in Encinitas, CA is a great place to do business with. I bought my SUV there last weekend and had a great experience with the buying process. I highly recommend this dealership if you’re looking to purchase a new or used BMW.

I wasn't expecting to have to buy a car and was psyched to get such a great deal on a great car. I was not in the market for a BMW, but scored a used Prius which is more my speed. Schuylar was super helpful!

Had to get my 3 series serviced. There are 3 dealerships in the immediate area but I picked Encinitas because they had the highest ratings. I was not disappointed. They were quick, professional and left me with a positive outlook on their dealership. I’ll certainly be returning here when it comes time for me to service my car again, or when I need a new bimmer! 😄

I've been to other BMW locations and have not felt that I was properly cared for. The Encinitas location have very attentive and honest employees. Shout out to Joey Cruz at the servicing department for helping me out as well. Having your car serviced sometimes takes awhile and paperwork takes long. But Joey made sure to get me out of there as fast as possible so I can go about my day and that my car can get serviced fast. He kept me updated and went out of his way to make sure my car's needs are met! Will be coming back. Thank you BMW of Encinitas!

Excellent experience. Service advisor Keith Sherman is always extremely helpful when we bring our vehicles in.

Ben was our Internet Sales specialist and Davin handled the paperwork. Both of them were very professional and wonderful. I cant say enough about the staff at BMW Encinitas. The car was in excellent condition and just as described. They were very sensitive to my Out of Town experience. Never felt pressured and had every questioned answered in detail. I am so lucky to have found them through the Auto Nation connection. The automobile I was specifically looking for was very particular and in High Demand and they delivered as described. I would Highly recommend the dealership and look forward to dealing with them in the future.

Date: 5/26/20: As a follow up, Matt the director of BMW encinitas, stated the issue was BMW Corporate did not shipping the part. My question: It has been over 7 months, you had the vehicle 3x to diagnose and solve this issue, and all I get is a you are being "Mean to our employees". At a min a simple update would be reasonable. What do you expect? Did you look at your team and the follow up or lack of follow up or is this the customers fault? I took a car in for a warranty repair. That's what I did. What did you do for 7 months? _______ I have a horror story on the Service department @ BMW Encinitas. The issue was first reported in Nov 2019. The issue was the Day/Night Sensor failed and the Interior lighting and Navigation were all impacted. The service person assured me on three different occasions, it had been fixed but that was a LIE!! They failed to test and then reported it fixed LIE ! The first road test showed Encinitas did not understand the issue, were incompetent or just plain lazy. Once a month, I would send a polite email or call but no return. This went on til May. I was feedup and ask them Whats UP? Then for some reason they called and said the part was available. They forgot to mention the part they ordered in Nov was incorrect and BMW stated, typical backorder parts take 11 days for shipment. So BMW Encinitas, Why did your service person fail to update status and why did you not order the proper part and install? Why did it take 7 months?

They fixed my diesel particulate filter sensor under warranty. However my passenger front door is not controllable by key fob or external door handle bar & my engine oil level was low after I got the car back. btw, I just had my oil service done a week prior & engine oil level is at max Their Customer service said I can bring in my car for diagnosis. so I brought in my car and then I was told they will not perform diagnosis without paying about $450 diagnosis fee first. Hello, something happened to my passenger front door while my car was there for couple days while I was on a loaner car. btw, They did add more engine oil to raise my engine oil level to appropriate level.

The service department is professional and efficient. Joey Cruz provided excellent customer care, he kept me notified with updates. Would highlight recommend BMW Encinitas for purchase, lease, and service.

This is my third lease and I cannot say enough about how every experience has been easy and satisfying. I will continue to do business with BMW Encintias. -Colleen

Great service from Andrew on the repair of damage to my X3. Very satisfied!

Not trustworthy! Service advisors must make commission on adding additional non-requested service. After explicitly informing Skye not to perform any additional service without notifying me, they did it anyway. The dealership service you always hear about in a bad way. There are other honest places to get BMW service. They have an interesting business model- don’t want repeat customers (Service Manager) I left a message for the service advisor with no reply. Also spoke to the service manager and he had no interest in resolving the matter. The General Manager has my number and the response following this post is simply a weak attempt to appear interested in unhappy customers.

Although, I didn’t get to lease the car I wanted from this dealership, I would like to share that my experience was enjoyable. Tony Naemi was great and I strongly recommends his for any car purchase. He’s service was above and beyond; very polite, friendly and responsive. He’ll respond to your texts or calls promptly. Disclaimer: NOT a review for Service and/or Parts department.

My vehicle had an error message and needed to be evaluated over a few days. It was easy to get an appointment and I got set-up with a loaner. After some investigations, it was found to be a warranty item that was fully addressed and cost me nothing! It's great to see BMW stand by their products and special thanks to service department for their dedication to customer support and satisfaction especially during the Covid19 times.

Quality Service. Professional Service Friendly and helpful Service Advisors

Amazing service, all of my car’s maintenance and service was taken care of completely. Kept me in the loop through the entire process. Car was clean on pick up and literally took 3 minutes at pick up, these guys are efficient!

I've bought a car as is. I understand that it's as is but when my mechanic tells me the issue was there prior to me getting the car, it tells me that they are not to be trusted. Now I understand why they wanted me to get a warranty that oh had to make monthly payments on. Don't buy used cars from there unless they are certified with a warranty that you don't have to pay on.

A fantastic and fabulous experience with everyone worked there buying my first Corvette started with Juan Duff in the sales department and ended with Andrew Weed CFS Manager, they are all very helpful, respectful and have a great experience to help me with my purchase and got me a great deal straightforward to my benefit. Thank you

They have good priced vehiclez and a fantastic selection of uzed vehiclez az well!!!

great service, no hassle, accommodating no pressure sales team

A fantastic and fabulous experience with everyone worked there buying my first Corvette started with Juan Duff in the sales department and ended with Andrew Weed CFS Manager, they are all very helpful, respectful and have a great experience to help me with my purchase and got me a great deal straightforward to my benefit. Thank you

great customer care and excellent service!

Great customer service and repairs at a competitive price. I'll definitely go back if I ever need additional autobody work.

Great customer service!

Great Service, Great Experience

Fast and Friendly service. I highly recommend them!

Great Service, overall great experience. no complaints.

sales was not pressured. Finance person was courteous and pleasant. Was a good experience.

After 5 days at the dealer to fix scratches and dash stain. I picked it up with half job done.

I looked at several different car manufacturers and met with multiple sales people throughout San Diego and BMW Encinitas was by far the most patient and professional interaction that I had. They didn't try and force me into something that I didn't want or get frustrated with my extensive questions. They let me process the information, review the numbers, and get comfortable with selecting a new car. Thank you again to Jordan and the Encinitas BMW team.

Great and professional service !

Love THIS dealership! Always helpful and polite. Always on time

Junior was flexible. Go me in quick and took care of things and did an amazing job

They were very professional and helpful with me. I don't have any complaints.

The service department did a fantastic job of getting me when so quickly on my tight schedule. I called an hour before I was able to come in and they were able to work me in. They offered a car to drive while mine was being serviced. Keith and the whole staff were efficient with excellent service so I could even get some lunch and get back to work with plenty of time to spare. It's always a very easy enjoyable experience going there, I highly recommend it.

I took my car for annual services every time the stuff they are very nice. They’re taking care of me right away..! The most of the time Skye she was very helpful..and very nice to me..!!.. 😃 And I think she’s deserves five stars..Thanks Skye..! See you next service..!

The Encinitas service team is on their A game and still going strong through 2020. I've owned more than a handful of BMWs with countless dealer service visits around the world. Kieth and Byron (service advisors) have taken care of all my concerns under warranty, ensured routine maintenance has been addressed, and make for smooth service visits everytime.

Amazing service! picked up my 330i fixed it, even detailed it, then returned to my house. AWESOME!

Quickest and most efficient service experience I've ever had. Keith is a pro!

Unexpected, I had a check engine light pop up and took to the dealership in Encinitas. Keith was very knowledgeable and courteous. He checked in my car and provided a loaner. This dealership is always there for their customers.

I wouldn’t take my BMW anywhere besides BMW Encinitas. Darrin and his team are all excellent, they really go above and beyond to ensure quality customer care & service.

I have purchased both my BMW's from Encinitas BMW and have found the process easy, fair and respectful. I also use the service center which has been excellent. Junior was especially helpful on my most recent visit.

I had my car towed from bmw of Encinitas dealership as the repairs were not able to be performed. No receipt was given for work done. I called Junior , my rep 3 times asking for an email receipt . No call back , still no receipt after 2 days . Will not be returning to this facility .

TLDR: If your car is joy ride worthy, don't bring it in. Take pics of mileage in. I took my highly modified E92 M3 in for an airbag recall. I wasn't given paperwork at check in so I specifically asked for a printout of the current mileage. He got the keys from the car, ran it and gave me a printout. I was called after recall was completed 4 days later and asked how many miles were added, and was told only 1. When I finally got there 5 days after that, the mileage in and out on the paperwork also had a 1 mile difference. When I went to the car I saw it actually had 6 miles over the mileage in. I brought this to my adviser's attention and he said they test drive every car 6 miles (very untrue). I called BS. He asked how he could make it better. Service manager called me and said mileage in from key reading is 20 minutes old and recorded from my house (not true), and their test loop is 1 mile long, and only 1 mile was added to the car. I asked if that's true then why would recorded mileage after recall was completed 4 days later be 1 mile over mileage-in as that number HAD to be accurate, and that actual mileage at pickup 5 days after that was 5 miles over the recorded mileage-out. He said, "listen, no one wants to drive your old 2012 BMW". I said okay I don't want to argue anymore, thanks, bye. I never had a test drive after my first airbag recall, and no test drive was listed on the detailed repair sheet or on the recall bulletin. I never had mileage discrepancy from my key reading, or mileage-in / mileage-out numbers on any of my paperwork in the past. If anyone is taking my modded M3 out on a test drive then that's a Joy Ride. I take my BMW's for service here and purchased my last one from them, but I'm going to start driving the extra bit to take it to BMW of Escondido.

My experience with BMW Encinitas was excellent. I had my annual maintenance appointment, including oil change, during this pandemic pandemonium. The process was done very quickly and the car delivered back to me in excellent condition, thanks to the help of my service advisor, Keith. As usual, Keith saw to it that every detail that I referenced was attended to and cleared with estimates given for possible future needs. I appreciate his thoroughness. My overall experience with BMW Encinitas has always been excellent due to the expertise of Keith, and those like him from service, parts and the body shop. They are a very professional bunch who work there and, in my experience, have always put the customer first, I own three BMW's and have had everything from routine service to elective upgrades with performance parts done to my cars over the past few years. I have been extremely pleased with the results I have gotten from BMW Encinitas and will continue to utilize their services and will recommend them to anyone who drives a BMW.

I can't say enough good things about the Service Department and Dealership as a whole! Buying experience was superb, they weren't going to let us walk away; and Service Department is by far the best I've ever dealt with (and I've used many). Very pleased with this dealership.

Overall, good experience. Bought 2017 Rav4. After decision to purchase, took quite a while to finally sign the papers, but it was during the COVID lockdown, so I think they were short on help. There was work to be done on the car before we could pick it up, and that took a few more days than I would have liked. They did offer to deliver the car which was nice.

Great and quick service as always!

Great customer service! I was in and out in less 2 hrs!

Joey Cruz is simply the best! He was very helpful and honest in explaining the issues of my car. Great customer service. I would recommend this place to everyone needing their car serviced. I ll give joey cruz 100 ⭐️’s

I just had the maintenance service and changed tires, we are happy with services received

Thank you, Byron Furrow, for the excellent customer service!

Kudos to my advisor Byron Furrow for providing me the best customer service. Thank you for helping me with the maintanence package service, giving updates on the vehicle while being serviced in a timely manner, and for being friendly.

I always feel that the needs for my car are consistently taken care of at this dealership. Everyone is respectful and helpful. Joey Cruz goes out of his way to make sure that I am a satisfied customer. He is the best!

We had a sales appointment set up four days in advance, defined which cars we wanted to test drive, confirmed the day before, and when we arrived promptly for the appointment we were asked do you have an appointment and when I showed the confirmation they said “he is off today “ and how can I help?

BMW Encinitas is the best around, They have a great selection if you are looking for a new car. Their service department is first class and they always fix any issue the first time. My advisor Keith is very knowledgeable and a nice guy.

Excellent service, Joey Cruz kept me informed and explained everything well and went above and beyond to make sure the experience was first class.

Easy contact-less experience in this physical distancing time. Warranty repair took a few days, but dealer furnished a loaner car. Thanks.

I’ve been a BMW Encinitas customer for a decade. Sales and service are excellent.

The whole service department provided excellent service. Kudos to Byron Furrow (Service Advisor) and the rest of BMW Service Department.

These [non-permissible content removed] tried to sell me a used car for the MSRP of a new car. Apparently if you buy a car previously driven by a sales manager, the value of that car goes up. The internet sales manager slashed the price of the x5 from 73k to 62k. Only to present me with the finance and lease options of the car based on the 73k price. Ladies and gentlemen, this dealership has employees that all have PHDs in finance. Not only that, they had me waiting for this used car to arrive at the dealer for 3 hours, all during the COVID pandemic. (FYI, non of them wore protective masks) They made cynical remarks towards the car I currently drive. It’s funny because they are all walking around in suits taking pictures of the threads on my tires for a trade in appraisal. To be 100% clear here, dude your wearing a suit, on your knees, taking pictures of the bottom of my car, while your making fun of it? The dealer doesn’t even pay you enough to afford a BMW. I mean come on guys. Get off your hot air ballon and put your two feet back down on the ground. Of course they did not get the sale from me. These guys are all a joke. They don’t sell cars, they waste time. BMW of Encinitas, the new circus for clowns:)

The whole service department provided excellent service. Kudos to Byron Furrow (Service Advisor) and the rest of BMW Service Department.

Joey Cruz and his team of technicians are very good at diagnosing and fixing out of the ordinary problems. This after more local dealers had failed to find and fix. Great Service

Joey Cruz and his team of techs are good diagnosticians. They go beyond the level of most shops.

I had an outstanding service experience at BMW Encinitas, service advisor Byron!

Especial thanks to Joey Cruz for his excellent client service. Joey is professional, knowledgeable, kind, and a pleasure to work with! The entire team is simply amazing!!

Great job -because of the current virus situation I was unable to pick up or deliver the car, but the dealership offered to do both pick up and delivery, and did so flawlessly. Thank you

I have been going to this dealership/service department for about 3 years now and Mike always takes care of me. Great service.

Thank you for the excellent customer service.

My service manager, Mike Voiles, is terrific. Helpful, knowledgeable, and caring, Mike treats me like family!

Mike always has plenty of time for me, explains options clearly, and treats e like I'm family!

I had to get oil for my X3. My experience with BMW Encinitas was amazing. Mike did answer my email after business hours and called me first thing in the morning. In times of Covid-19 he made sure I was safe. As soon as I arrived Mike came outside, got the oil for me and filled up my engine oil. I didn?t have to get out of the car. Thank you Mike! Mike is definitely the best guy at BMW Encinitas.

Very satisfied as always. Stuff is friendly and professional, easy access to loner car or ride home.

This process of disinfecting vehicles was over marketed. Staff is still good, but the service is a waste of time

Very nice service experience thanks to Mike, an excellent service manager.

Excellent, speedy service.

We were so impressed with how our new car lease went at BMW Encinitas! Clark Reidel was so incredible! He was a fantastic communicator, moved the process through smoothly and we got our new car!! We love it! Andrew Wood and Jonathon Penola went above and beyond to get us our car and their professionalism was top drawer. This team is unbelievable. We will be buying all our BMW?s at Encinitas.

I have been bringing my car to BMW Encinitas for years now. Darren is my service consultant. He’s always given me excellent service. Very kind, knowledgeable and friendly.

Byron and the team were awesome, they were helpful, knowledgable and nice. They accommodated me and really took care of the vehicle, going the extra mile. Appreciate these guys especially in the current climate, really respect their work ethic and attention to detail.

The team at BMW Encinitas took really good care of me. They were attentive and very informative in helping me decide what was best suited to my needs. I would definitely go back again. Thank you Clark & Eyad!

I was helped by Byron with my warranty repair. The warranty is thru a third party and was really difficult to deal with. Byron is beyond professional, friendly and the ultimate customer service rep you can ask for!! He managed the process from start to finish and made sure to keep me up to date on a regular basis. Excellent customer service as he went the extra mile!! Car was repaired and serviced and because of Byrons persistence the warranty was honored and we were taken care of. Much appreciated!!!

Very quick, helpful and kind. Good job Encintas BMW!

Best Technicians for your BMW 😊

Very good customer service , great deal on the car

Mike Voiles was very understanding of my concerns and needs in a very timely manner.

BMW Encinitas is fantastic! Great experience.

Customer service is wonderful here! They arranged for my car to be towed to the location and did all the work coordinating with the other driver's insurance carrier to have my son's car assessed! Unfortunately my son's car was totalled but BMW Collision in Encinitas really helped us through the process and kept me updated along the way! I would absolutely recommend them and use them again in the future if need be!!

Mike Voiles was extremely understanding of my concerns and went above and beyond to help me out. I am greatful for the help. The service was outstanding. Thank you

This visit was an under warrantee oil and filter change, and brake fluid flush. I added a step, asking them to look at the coolant system due to a intermittent caution light. Mike did an excellent job, and the car was ready in about two hours, freshly washed.

I live in Monrovia, there is a BMW dealership in Monrovia. Well, after calling, visiting their facilities and getting awful service I did my do diligence and came upon BMW Encinitas. After speaking with Byron Furrow #1 service Advisor, I was sold. Pulling into the service area, I was greeted professionally, spoke to Byron and everything was handled in quick, efficient manner. I drove 100 miles to get my car service just for the good service I received and will do it again. Thank you Byron for the great experience and my bmw 5 series thanks you as well. See you soon, cause I drive a lot for work.....lol

5-star service! NOT my closest BMW dealer, but I go out of my way after several years of inadequate service from San Diego BMW. The #1 thing Encinitas does that I appreciate SO much is that my service adviser gives me a *daily* status update via phone. I'm never sad to get a call that says "Hey, just wanted to let you know we're still waiting on a part, but your car should be done in 2 days" because I'd much prefer to know and plan for whatever is going on. Other dealers just leave you in an information vacuum or act like you're being rude when you call to find out what's going on after four days of silence. They also take my service issues seriously. Previous dealer took several visits to inadequately address a set of failures, but Encinitas got it sorted properly in one visit.

Best and easiest time purchasing a car . First time at this dealer , but my 7th BMW

Excellent service from Byron Furrow above and beyond!! He was very helpful and I will work with him in the future.

Had my first service of my CPO 335 GT at BMW of Encinitas. Service Advisor Mike Voiles. Good experience, as usual, from Mike. Always takes good care of me and my vehicle.

Had my first service of my CPO 335 GT at BMW of Encinitas. Service Advisor Mike Voiles. Good experience, as usual, from Mike. Always takes good care of me and my vehicle.

We had an appointment to check out a car with one of the car salesman. We drove all the way from Escondido to look at the car only to find out when we got there that the car was not even on premises. I think he said it was getting cleaned or something. Complete and utter trash customer service.

Very professional and knowledgeable staff. The small issue I had with my BMW was taken care of promptly and corrected at the first visit. Highly recommend them.

Brought my 330i in for regular maintenance (oil change and air filters), appointments are easy to make, service advisors are friendly and helpful. They got the job done!

It was a smooth transaction after being referred by Autonation. Unfortunately, the young man who assisted me did not give me a card, so I don't remember his name. (Sales 101- give out the cards). The Lexus dealer wanted $450 "restocking" fee to return my car (I did NOT want another Lexus- buy a Prius for less if you want a hybrid). I couldn't sell it myself without paying sales tax and wiping-out the profit. So I contacted Autonation & others who buy. Very happy with Autonation & BMW Encinitas for facilitating the transaction and will shop them for my next car.

Jeremy was amazing, 2nd car I bought from him and could not be happier! Thanks Mr.Shadburn!

I had a great experience. I was really worried when I saw my engine light come on. When I took in my car to BMW of Encinitas, my service advisor Byron was very professional. He got me in a loaner car and I was able to not worry about my car knowing it was in good hands. He would call me step by step explaining exactly what was wrong with my car. Going through exactly what needed to be done to get my car back on the road safely. When my car was ready for pick up. While I was there, I was able to meet the mechanic Mike who worked on my car who also was very professional and nice. Not only was my car running like new again, they also washed my car. If I could I would give BMW Encinitas a Ten Star. Thank for a great service.

Byron in the service department is great. Friendly, easy to work with and always concerned and aware of my time and needs.

Mike was extremely helpful while getting my car serviced.. My car was serviced in a timely manner and while it was getting serviced I was provided with a loner which made my process a lot smoother and stress free.

BMW Encinitas Service Department did an outstanding job during my recent visit to have service work done on my 325i. On my arrival they quickly and effectively greeted me, got my information, and had me on my way in about 10 minutes! I was contacted in a timely manner that the car was serviced/ repairs made. On arrival to pick up the car they had everything ready, signed paperwork and on my way again in about 10 minutes. The car was cleaned and polished . A great experience ! I highly recommend BMW Encinitas Service Department.

worst sales and after sales experience- ever. I buy alot of cars- will never get another from BMW of Encinitas.

If you want great service at Encinitas BMW, ask for Arthur Alvarez to help you out. He's the bomb!

The service adviser (Joe Cruz) did an exceptional job on getting my car serviced.

Adam,Eddie and the other associates that made our purchase of an X3 possible that stayed up late after business hours were all amazing. Thank you for everything and Encinitas is truly the ultimate BMW dealership! P.S. genius John is awesome

My service representative was fantastic. My issue is that I brought my car in for a recall and when they ran the diagnostics, they said my rear brakes needed immediate replacement. I then brought the car to my local mechanic, who said I did NOT need brakes likely for another year. Just disappointing that the BWM dealer would provide me with inaccurate information.

Encinitas BMW services all three of my BMWs and does a great job with everything they do warranted for two years.

Very bad service from finance I bought a car that decided to return for some imperfections wait for three weeks to be able to receive my down payment been wasting my time talking to them and visiting them over the weeks they told me that they had not changed my check When my account reflected that it had already been taken I had to call my bank and report fraud. I would never go back to buy a car here, they don't respect you as a customer.

Great service from Keith Sherman. He is always available and communicates very well with us.

ZERO stars, but I had to give them one in order to post. I bought a BMW 750i from BMW Encinitas thru AutoNation; paid for in full in October and had it shipped. The car was delivered damaged and missing equipment. It is now March and besides repeated promises, nothing has been done to rectify this situation.

I bought a BMW 750i from BMW Encinitas thru AutoNation; paid for in full in October and had it shipped. The car was delivered damaged and missing equipment. It is now March and besides repeated promises, nothing has been done to rectify this situation.

ZERO stars, but I had to give them one in order to post. I bought a BMW 750i from BMW Encinitas thru AutoNation; paid for in full in October and had it shipped. The car was delivered damaged and missing equipment. It is now March and besides repeated promises, nothing has been done to rectify this situation.

I went to BMW Encinitas to get my Beami ‘s oil and filter change. the service DEPT extended exceptional customer service the moment Keith Sherman the service advisor came out and greeted me he was so knowledgeable, efficient and kind even escorted me to the lounge , kept me updated on the service and time frame GOOD OLD FASHION customer service with a smile . My technicians name was Felix Thank you, my car is running smooth tires right plus the courtesy car wash was great. this is my new go to place for all things service so worth the 1 hour / 60.7 miles driven. Wallie :-)

The after sales experience with BMW of Encinitas was horrible. While they were on it to sell me the car (2020 M8), I had to ask 3 times for a copy of the lease paperwork. I also requested a quote on new rims from the sales manager, two days later- nothing. They didn't even deliver two keys with the car so had to ask twice for the spare key. I have purchased at least 30 cars over the past 10 years and this was the single worst post-sale service experience I have ever had. Ever. Will never buy another car from them- again.

I went to Adham at BMW Encinitas for my 2017 430i and as my lease end was approaching I went back for my 2020 Z4, and I will continue to go back to this dealer and Adham. Adham has amazing customer service and your best interest as a client. I am beyond satisfied with my new car, the dealer and especially Adham for superior customer service time and time again!

The service team is amazing! I would like to give a special shout out to Darren. He really cares about helping his clients, and providing great client service every time. Thank you Darren and the entire BMW Team, Encinitas!!

The after sales experience with BMW of Encinitas was horrible. While they were on it to sell me the car (2020 M8), I had to ask 3 times for a copy of the lease paperwork. I also requested a quote on new rims from the sales manager, two days later- nothing. They didn't even deliver two keys with the car so had to ask twice for the spare key. I have purchased at least 30 cars over the past 10 years and this was the single worst post-sale service experience I have ever had. Ever. Will never buy another car from them- again.

I purchased a CPO BMW with 35k miles. One week after purchase the color came off my beautiful saddle seats (they dyed the seat bottom). There was also an engine noise when I was inspecting the vehicle prior to purchase, I asked my sales person what it was, told him it sounded like a timing chain, he told he it was a normal noise from the car sitting. I took it into my local BMW dealership one week after purchase and found out the turbo is blown, why didn't they catch this during CPO inspection? Lastly they never sent the pay-off for my trade in. I called 3 weeks after purchase and they told me "it was just sent today". I tried contacting several people at the dealership for these issues, but of course, once they've got my money they could care less about me.

I had a great buying experience on our new used Audi Q5, with very professional and helpful assistance from Jeremy Shadburn and John Beck. Very pleasant and fair. I traveled from San Francisco to San Diego to find the exact right car, and they delivered.

I had a great buying experience on our new used Audi Q5, with very professional and helpful assistance from Jeremy Shadburn and John Beck. Very pleasant and fair. I traveled from San Francisco to San Diego to find the exact right car, and they delivered.

We have had a leased BMW in our household for 15 years and I am very familiar with the leasing process. I found a specific car that I wanted online and reached out regarding that specific car. I heard back from Varlin very quickly and he gave me a price very quickly (which was the only good part). When attempting to negotiate the price he stated “I already told you what we are willing to do”. He was extremely rude. The tone of his emails and texts was so disrespectful and condescending that I walked away from this car. I have a lot of experience with BMW and I have never had any issues with customer service. I contacted them fully planning on leasing this particular car but I refuse to do business in this way. Learn some manners and common courtesy. That’s not how you treat people—.

Joey Cruz was very polite and informative during the service repairs. He explained all the services the vehicle was due for and kept me updated. I will come back to see him for any service needs!

prompt service, easy to find customer lounge chairs, coffee, attentive service staff

Easy, smooth, and fast buying experience. Wont ever go to another dealership to get a bmw.

Mike was great. Not sure I will be able to submit. He was terrific.

I had an excellent experience buying a 2019 540i and then a 2020 X7 M50i from BMW of Encinitas. Justin Beck, a manager, was a pleasure to work with and bent over backwards to get the deal done and give me honest, educated advice and explain things if/when I had questions. Nichols, a salesperson, could not have been more knowledgeable, patient, and eager to teach us the various new tech aspects of the car, as well as help us search all of BMW's inventory for the car we wanted. These are excellent, professional gentlemen who treated us very well and did their job well by making repeat customers out of us. As long as BMW makes a car we would like to buy in the future, we are buying it from Justin and Nicholas at BMW of Encinitas.

Exceeded expectations. Quick in and out, provided convenient loaner car, fixed hard-to-reproduce problem, and offered a goodwill gesture that was greatly appreciated. Great job.

We love the help and care we get from Encinitas BMW

Excellent customer service, great deals. Definitely will be coming here for my next bmw!

Excellent service

They were very helpful at the beginning but as we progressed true a couple of days I had to reach out for information that should have been easily passed down to me, not only did they give false times of reaching back I never heard anything from them at all. Im happy to say I purchased a new vehicle at a different bmw location.

No bs Asked for a deal on new purchase and trade in And I got it They were quick, in my corner And helpful I’ll do my business there from now on

I just bought my 330i here and I will say, best customer service out of any car dealership I have ever been to. Awesome service!

StAY AWAY! SO UNPROFESSIONAL got 2018 X6 after driving the car for a year we realized it has steering wheel heater, but it wouldn’t turn on properly so I took it to service department. After 9-10 days I pick up my car and realized both right and left side of my wheel feels super scratchy it felts like it was burned and still the heater on the steering wheel wasn’t working so I took the car back at first they didn’t want to accept the fact that around my wheel is burned and kept telling me that the leather hasn’t broken in even though it only felt that way on certain part of the wheel after insisting they told ke that an engineer specialist from BMW needs check it. I was told to bring the car on 10th of February but I received an email saying bring it on the 3rd I leave a review of my fraustrating experiences and I get a phone call from the manager Rob asking me to remove the comment since the issue has been solved which I did. Afer 2 weeks of picking up the car I realized yet again it STILL DOESNT WORK!! And they put a comment on the documents customer brought the car one week early which I only followed the appointment date THEY give me.

Great sales, no pressure knowing the cars sell themselves. Adham answered all questions offered a good distance for the test ride. The finance team was not sustained friendly. They (Eddie) made me wait for almost an hour and then played dumb with me by presenting their own financing docs after I had already provided my own financing. He became unprofessional when I called them on it and told him he already has my document. I had to email it again sitting right across from him. After not purchasing extras he walked out and didn’t end the “meeting” professionally. Adham is the only reason I’m not steering readers clear of this customer facing team.

As always exceptional service by the BMW service team! My service advisor Mike is amazing! Always professional, kind and thorough! So appreciate feeling taken care of!

skye in service department got me in and out in no time.

Routine Service was handled well by my Service Rep Joey Cruz. He was very kind to offer advice on my car and another family car at home which was very helpful. My car was done expertly and on time.

Skye was able to get me in and out in not time. She's made my experience pleasant

Mike in Service is a real pro. Very nice and efficient.

Appointment made few days earlier and got me in on time Friday morning. Basic oil change and service. Washed and ready to go within 2 hours.

service was great. Keith my service rep is always thorough about my service needs

Darren always goes above and beyond making sure I am informed on any service related issues.

Probably the worst place you could go for financial reasons. They DON'T NEGOTIATE (but try to spin it by saying "customers prefer it that way"). They tried to get me to buy an extended warranty (I bought a pre-owned car), and when I declined, the finance manager (or maybe general manager?) proceeded to lecture me like a 4th grader on why it makes sense to buy some extended protection. I agreed. But when I told him I was on a tight budget, he opined that if I was on a budget, I probably wouldn't be able to pay to repair the car if the need arose. I know he's probably used to dealing with higher end clientele, but I felt belittled and shamed. Secondly, since I bought the car at night, I didn't notice a big dent in the door. After receiving a nicely worded email thanking me for my business and expressing how important my satisfaction was, I asked the dealer about said dent (probably a $100 fix). But alas, they told me there was nothing they could do and that the car was sold as is. The only reason this review is getting 2 stars is because the salesman was nice.

Not a good place... BMW of San Diego is Much better. Bought used certified car and has been hard to get dealership to perform pending due bill work. Finally got appointment and vehicle was kept for a week. When I showed up I discovered car was not worked on. Service clerk sent me over to body shop and body shop manager sent me back to service. What a circus... Service clerk was not willing to resolve the issue and asked me to come back. I came back and it took them over a month to get minor work done. They blamed it on the body shop which appears to be a different entity from the dealership even though it's in the same location. When I finally got my car back the work was not complete. I'm exhausted. Not sure I ever want to go back.

The service department is truly amazing here 100% and the dealership has been nothing but amazing to me. They truly care about the customer. My new service advisor Junior has been working with me because my car needs a new engine. He's kept constant contact and always updated me on what was going on. He's a great service advisor. He goes above and beyond the call of duty to help the customer. When I returned the loaner I made sure to have my team detail the car before I returned it and checked all tire pressure because I appreciate their kindness. He's very transparent throughout the entire procedure. I highly recommend him as a service advisor along with Jay as well. These workers are really nice here so please be decent humans because they are there to help you with your needs 100%. Out of all of the service departments I e been to across the board of different car makes... BMW of Encinitas is by far the best. When I have to have the car service I feel a sense of trust and not the thought of being screwed over. Their attitudes are positive here. Whenever I decide to buy another car I plan on doing business with then as long as they can make it work and work with Ben in sales.

I was pretty skeptical after reading the various dealership reviews but Darren Mauch, my service advisor made the whole experience so smooth and a pleasure. He definitely changed my impression of what can be a stressful and trying process of going to a BMW Dealership for service. Thank you Darren.

Really impressed with the service. Everything was done promptly.

Good service & amazing hard working techs @ BMW encinitas & i do recommend pplz to come to BMW encinitas theyll treat you with respect & give good customer service & whatever you need, they also give you loaners just in case your car needs to stay for more services which you dont have to be on a bus or lyft/uber... BMW encinitas is awesome & thank you for helping me out with my car 🤪🤗

I had my body work done at this dealership excellent work and support highly recommend Andrew- very professional

The used car salesperson (Nick?) was a certified jerk. He was incredibly impatient from the first interaction even though we waited 10 minutes for him to finally come and show us some cars. He blew up out of frustration because he didn’t know his own inventory and didn’t know the difference between his own cars. I bought my first car from this dealership and it will be the last one I buy from it. Completely unprofessional, rude, and scummy guy. The new car salespeople were much more friendly

Great service!

My experience was great! Mike Voiles, my service advisor, is knowledgeable and so pleasant to deal with. He always has time to answer my questions and make me feel comfortable with the information.

Service was top notch. They were very thorough in diagnosing and fixing the issue. Highly recommended.

Been to several BMW dealerships through out San Diego country and BMW Encinitas has by far been the best dealership to go to. We take our cars there to get serviced and even purchased. It's worth the 30 mile drive, thats how good there service department is.

My car, BMW 128i, had the fog lamp out and it was not the lite bulb. Took it into BMW Encinitas to run a diagnostic to see what the problem was. Mike Voiles and Bogdan helped me out and advised me that the electric module had failed. Much to my surprise, this part and labor were still under warranty. My car is seven years old. If it hadn't been for their diligence in solving this, I could have taken the car elsewhere and been charged $1,000 to fix this. I am very grateful for the service team at BMW Encinitas. They also updated the software on the vehicle free. They advised what services that I may elect to do to keep this car running well. This experience built my confidence in using the dealership for car maintenance. Thankyou!

I just went in for my annual service. Someone met me when I drove in and took me to a service desk. A very nice lady took my information and promised the car back in 90 minutes. I came back in 90 minutes and my freshly washed car was waiting for me. Perfect!

Thank you so much to Byron Furrow and Mike Voiles! They alway provide such excellent customer service. They are extremely knowledgeable and really friendly through the service process. I would absolutely recommend BMW Encinitas to friends and family and anyone else.

Always an enjoyable experience when I visit the dealership! Thank you!

BMW of Encinitas did a great job identifying the problem and quickly completing the repair. My service engineer Joey was fantastic. He worked diligently to ensure I was in and out as quickly as possible. During the time of the repair, Joey made sure to keep me informed every step of the way. I never had to inquire with him, he was always contacting me.

Thank you so much to Byron Furrow and Mike Voiles! They alway provide such excellent customer service. They are extremely knowledgeable and really friendly through the service process. I would absolutely recommend BMW Encinitas to friends and family and anyone else.

Mike Voiles is always dedicated to getting the job done right.

BMW Encinitas does great service and the people are friendly. They keep you informed of any issues with your car and it always ready to pick up when they promised.

I am very happy with the impecable service we received at the body shop, the quality of the repairs and attention to detail were excellent. I would strongly recommend them to anyone.

My service advisor was very helpful and kind. I had an issue that was not under warranty and he helped me get a good price for the repair.

A shout out to Mike Voiles in the Service Dept at BMW Encinitas. As always, his care of the customer is great! From drop-off to pick-up, everything was how it should be. Mike looks out for all his customers and repairs are done on time without surprises too often to change the price. If there's a question or concern, it's addressed and resolved immediately. I won't take my X5 anywhere else. Rare to find such great folks!

I have this car for 1year and half and steering wheel heater doesn?t work originaly and this is not just the issue the fisrt day I leased the car interior of the car has many problem and I was going to service department for a month because of ordering part from bmw , therefore this car is not fixed yet about the steering wheel heater and also when they wanted to repair the steering wheel heater they burned the steering wheel ...when I left my car to fix they gave me a loner car and I forgot to get my credit card I called them and talked to them they were suposed to respond but they haven?t yet, I left 2 voice mali but I don?t think they respond because they are never responsible and this is very bad situation which I never come back to bmw after my lease because it hurts me a lot

great friendly and personal customer service. Mike is really good with communication.

Sky provided excellent customer service, was friendly and knowledgeable.

Service consultant is so kind with detail process explanation and expected competition date. He called me couple of time to provide the status update and it's very comfortable. I'm very satisfied with this high level quality of service.

Gerald has provided competent and prompt service on our car.

The service is great and Michael is a great professional service advisor. I appreciate his detailed and on time work and he made the job done easily.

I dropped in to the Encinitas dealership to fix the battery in my key flob, I had no appointment but Mike quickly got the situation fixed along with a car wash and the extra service of connecting my new iPhone to my car. All said and done I was there less than 30 minutes. Well done Mike at Encinitas BMW. Thank you, Laura

Great customer service and easy appointment scheduling system!

Salesman Tony Naemi made this buying process pretty simple and easy. He is super friendly and provided great customer service. Thanks again!!

This is one of the best dealer I've been to for service and sales. People here are very friendly and caring with customers service. It's the only dealer I buy my BMW's from. Keith is one of the most helpful service guy you can have from my experience. And Justine Beck is the best person to take care of your sales or financing needs.

Horrible experience, lack of communication I would no recommend this dealership to any one

I've been taking our cars here for years. They always do a great job and I appreciate the loaner vehicle and car wash. Techs there are great and very knowledgeable.

Best Service in the San Diego area! Darren and Joey are the best! Great Service Department! Will be going back and I live 30 miles away!

Excellent customer service and facility! Arthur got me in and out and even took the time to pair my phone with the car. Very happy customer!

The recall repair was done by the service team flawlessly. They were efficient and professional in all aspects of the 2 hour repair. Joey? was a delight to deal with from checkin to finish. He took care of me to setting up a Lift drive from the dealership to my home and back again all very seamlessly operation. He is a wonderful employee of the BMW Encinitas team. Bravo!

The service department was top notch! They accommodated me on short notice and Arthur even figured out how to supply me with beautiful new BMW 330 loaner car. I have had the same awesome service with Danny in their high end body shop as well. I highly recommend this dealership. -RB

I just had my car serviced here.. I got it back so clean and driving smoother.. the guys were very professional and I recommend getting your vehicle serviced here over some other kind of shady mechanic place! Ha thanks guys!!!

I got my car back and it runs so good and I'm getting better gas mileage on my reader... Great service, you guys are always professional and do a great job! Thank you!!

The service department and Byron Furrows in particular is why I drive 30 miles to their shop. Always a courteous group and although Byron knows much more about the cars, he listens to my car concerns and includes me in the solution to my car?s problem. I always leave happy and with my car running great. After my warrantee runs out soon, I will still be coming here for service. Also Adham, my car salesman, always says Hi and we always talk briefly. Good guy as well.

The personal attention was 5 star quality and their going above and beyond on customer service was impressive. Highly recommended dealership.

Everyone that I have come in contact with here is so nice and helpful. I love this place and love my new car.

The customer service was 5 star plus! I highly recommend Encinitas BMW.

Amazing service at the body shop and customer service

BMW Encinitas is a great place to buy a car as well as getting it serviced. I have been going there for 10 years and totally trust them!

Byron took care of all the details on my engine light including oil change and complete checkup. Receive a loaner over the weekend since it took longer to change out the radiator flap system. Also changed out the key battery and kept the car covered for the weekend. Thanks Byron! Ed Baetge

Best crew in SD! Their service is great and fast and trustworthy

Overall everything went well but the facilities needs updating. Had a hard time finding the area where I needed to wait for my car to be serviced.

Joey at BMW Encinitas is the best service agent I've ever worked with. Courteous, communicative, and caring. Will only call him for my warranty and service needs.

Took the body shop 6 weeks to replace a fender. No updates provided at all and when I called them they would make some excuse to buy time. They said they would pay for my rental as they did not have a loaner but I am still waiting for a reimbursement. Save the trouble go and go someplace else!

Took the body shop 6 weeks to replace a fender. No updates provided at all and when I called them they would make some excuse to buy time. They said they would pay for my rental as they did not have a loaner but I am still waiting for a reimbursement. Save the trouble go and go someplace else!

Joey in service was exceptional. He helped me get the best deal on tires and kept me updated throughout the process.

Purchased my 2015 X5 w/ 50k miles on it less than 8months ago. Have brought it in (under warranty THANK GOD) 4 times already. So far, BMW has had to replace both turbos, top end, bottom end, and exhaust system, among other lesser items. Just the turbo replacement alone would have been $15k w/o warranty. Before this car, I had a 2008 335i convertible. Many, many repairs were needed, finally traded it in w/less than 75k miles on it because the needed repairs were too much. Sticking with Toyota after this unreliable beast's warranty is up. Feel bad for whomever pays good money for it (will be trading in).

Excellent help. Excellent service. Kept me informed.

Very professional. No-stress buying experience. I really enjoyed my experience with BMW Encinitas, especially with Tony Naemi.

Unfortunately, my service experience at the BMW of Encinitas, was a horrible one. Joey never bothered to stand when I walked in, much less shake my hand or extend any other professional courtesies. I was told that my recall repair would take 2 days when I called to schedule the appt. Joey told me that they would need my car for 5. Completely unacceptable. The final straw, other than Joey's incompetence and unprofessional behavior, was the fact that they gave me a loaner with less than 1/4 of a tank of gas. I could not make it to work and back home, so I was terribly inconvenienced in having to stop for gas on my way home from work. When I brought the loaner back and was waiting for my car to be brought around, I realized that Joey never said a word to me in the professional realm. I would have expected a simple "Thank you" or "Good-Bye" or, at the very least (as it was Friday), "Have a nice weekend." Or maybe, "safe driving," as it was pouring rain. his service center was the only one with a body shop, so I was forced to use it. I will never be back. Awful, just awful.

By far the worst experience of any car dealership I’ve ever been to. The inventory is not all that great, the sales staff really pressure you to buy on the spot, and they follow up with you even if you told them that you bought your vehicle from another dealer. The service department is full of scam artists that are out to get your money. They are a pain to deal with and they charge you for every little thing and try to up-sell you on stuff you don’t need. I took my car in to have a recall done and they charged me for it. Please please please if you are in the market for a BMW, do not buy from them. You’re better off taking your sales to any other BMW dealer in San Diego/Orange County. If you need your vehicle serviced, please please please take it to another dealer or a local mechanic’s shop instead. You'll get a better price from somewhere else that isn't owned by a large corporation. update: they keep mailing me stuff even though I don't want them to.

Byron was incredible. I am so grateful for him. He continues to make me feel important by doing everything possible to make my experience seamless. Bravo Byron, Bravo!

I continue to have horrible experiences at the service department at BMW Encinitas with Joey. He has conned me into buying services by making up alarming lies about my car. To make matters worse, he elected work to be done on my car without clearly telling me. Yes there is paperwork that they make you sign, but its hard to actually take the time to read it thoroughly when he is talking your ear off and distracting you with all kinds of questions and worries. I came in to have a recall done, and then apparently my 3000K miles left on my last oil change resulted in Joey telling me that my oil change was due in two weeks. Then he added on additional work without telling me. I have contacted the manager and I am receiving even more lies about the number of miles I drive in a week saying that Joey was right. Buyer beware! On a previous service, Joey actually accused me of taking a loaner car out for an extra day on a "joy ride", when he actually was calling the wrong phone number to let me know my car was ready. I had to take my car in three times to the service department in order to get a fix under manufacture warranty done. Joey finally believed that my car needed the fix only after my husband took a video of the issue. The service department didnt take the proper time to fully check my car the first two times I brought my car in. The third time, after showing the video, Joey acted like he knew about the problem the whole time. Buyer beware! This place does not provide honest work.

Keith and his team are consistently outstanding. Keith communicates well, the repairs were complete and the car was done when promised. The only hitch was that the i3 loaner had very little charge, so that created some anxious moments getting to my destinations. Other than that, a great job by Keith and his team!

Horrible experience, continuously, at the service department at BMW Encinitas with Joey. He is a true con artists that will make up any lie to get you to buy more services and then bill you for services that you didnt even know you signed up for. I came in to have a recall done, and then apparently my 3000K miles left on my last oil change resulted in Joey telling me that my oil change was due in two weeks. Then he added on additional work without telling me. I have contacted the manager and I am receiving even more lies about the number of miles I drive in a week saying that Joey was right. Buyer beware! On a previous service, Joey actually accused me of taking a loaner car out for an extra day on a "joy ride", when he actually was calling the wrong phone number to let me know my car was ready. I had to take my car in three times to the service department in order to get a fix under manufacture warranty done. Joey finally believed that my car needed the fix only after my husband took a video of the issue. The service department didnt take the proper time to fully check my car the first two times I brought my car in. The third time, after showing the video, Joey acted like he knew about the problem the whole time. Buyer beware! This place does not provide honest work.

I took my car for service. When I got my car back, I noticed that some of the paint was chipped on the driver side handle. I called my service advisor and left a message. I didn't get a call back in a couple days so I called again. I was told that she was there would call me back. I left my number and didn't get a call back. I get the feeling that BMW Encinitas is trying to avoid accountability for the damage that they caused.

I see many favorable reviews for BMW Encinitas here, however, my experience has not been as pleasant. I have attempted to resolve an issue with my service contract for a month. I have called multiple times and even went in person to the dealership. Each time I was told the director would get back to me. Frustrating is an understatement. Still looking for resolution...

Victor was extremely helpful in helping us Purchase our BMW X4. He was very quick with responses, very courteous, and helped get ya out of there as quickly as possible. We came to him from another dealership where we experienced poor customer support, so it was a wonderful change of pace for us.

Keith in service provides legendary care. We will not hesitate to refer

Best service experience ever. Byron furrow was extremely professional, courteous and knowledgable. He made the necessary repairs in the exact time promised (rare these days). I'm very impressed and will tell all my friends about this.

My service advisor, byron furrow was extremely professional, knowledgable, courteous and did the repairs needed in the most efficient time. Best experience ever with a car service. Very impressed and will definitely tell all my friends to ask for him!

The dealer was friendly and attentive. Got a great deal on the car and they really tried to work with me on what I wanted.

Mike who helps me when I take my car in for service is excellent but yesterday I did have to wait 27 minutes for someone to get me my car when I picked it up because there were several people waiting before me and they only had one person getting us our cars. With that many people waiting they should have had someone else helping to get us our cars. As for my servicing of my car they were very thorough.

So happy that the service department was open on Saturday! As soon as the white smoke and check engine light started, I drove to the dealership. I waited 5 minutes and was then taken care of by Joey.

Keith Sherman is an excellent service writer. All servicing done well and efficiently. Highly recommend.

This is my 4th Alpina B7 BMW and by far the 2020 model is the most impressive performance sedan I have ever driven. The fit/finish is superb and the performance of 600 hp with 597 torque is just so much fun! I LOVE THIS rocket sedan! Alpina Blue with tan interior is just classic. I wanted and waited for this car and my Encinitas BMW AutoNation dealership was a great help getting me the exact B7 I wanted.

Mike went above and beyond helping me in the service department. He set up my appointment at my convenience and I was in and out in one hour. This is a very busy dealership, but I have always been well taken care of.

BMW Customer care at it finest !

Nicole Witzke, service advisor at BMW of Encinitas was extremely pleasant to work with. She was professional, knowledgeable, and efficient when dealing with my service needs. She made sure I was satisfied with each and every service performed and was extremely helpful and kept me informed at every turn. I would recommend to anyone to ask for her to take care of your BMW service needs.

They are always helpful, thorough and prompt. I have always had good experiences with the sales, service and body repair departments.

Our sales guy Nicholas and Finance guy Eddie made our purchase a fun and simple process. Nicholas knew everything about the car and spent the time we needed. Eddie made sure we got a rebate due on our trade in that El Cajon Finance department initially refused to honor. EC financial team were rude, disrespectful and very challenging to deal with. We have bought 6 BMWs over the years and will never buy one from El Cajon again. The Encinitas team has won our business.

These people are great. Car buying was actually a pleasurable experience!

Our sales guy Nicholas and Finance guy Eddie made our purchase a fun and simple process. Nicholas knew everything about the car and spent the time we needed. Eddie made sure we got a rebate due on our trade in that El Cajon Finance department initially refused to honor. EC financial team were rude, disrespectful and very challenging to deal with. We have bought 6 BMWs over the years and will never buy one from El Cajon again. The Encinitas team has won our business.

I brought my 2015 335i in for a glitchy driver's side door lock. The part took ~10 days to arrive, but my advisor, Byron Furrow, updated me every day and offered to put me in a loaner whenever I needed it. Fortunately the part came in on New Year's Eve, and the car was ready to be picked up later that day! I have had only 5 star service experiences at this store, and I would recommend Byron to anyone.

I worked with Adham to lease a 540. Second time working with him. He was easy to work with and we were able to close the deal without haggling or hassle. He knew what I was looking for and was able to get me the car I wanted. We closed the deal in just a couple of hours, including time to take back my current lease. He's very responsive with text, which was a plus. I recommend working with him on your next car purchase.

Purchased an 2020 x7 that was sold to me as a new vehicle and it wasn't. When I tried to join BMW Connected they could not set me up because they said this was now a fleet vehicle. Meaning the dealer had used this as a demo some way. No one ever disclosed this to me. When the contract was drawn up it was not at the agreed upon price, but I was just signing quickly and didn't notice. When arriving home I did notice and came back and met with Steve and we negotiated some consideration. I was not pleased at all with the experience. I had a previous unpleasant experience with Service at Encinitas BMW on another BMW that I own. I was looking around for an SUV for tax reasons and just came by to look at a used SUV and decided to purchase the new car. Felt like I was manipulated in the same way as when I dealt with the Service dept. previously. You would have thought they would have gone out of their way when I was purchasing because I told them about the previous bad experience with Encinitas BMW. I have been going to BMW of San Diego for over 20 years and I have never had this type of experience where I felt like I was mislead.

Easy to work whit then very professional

My most recent experience with the BMW of Encinitas service center was an absolute 10/10!! Nicole was absolutely amazing. From the moment I walked in the door I was warmly greeted by her and she was very detailed and reassuring in explaining what was going to be happening with my car and how long they would need to repair it. Even with the holidays the service team was so fabulous at keeping me updated with my cars status and made the necessary fixes to my car fairly quick. The service team at BMW of Encinitas was overall, kind, welcoming, and reassuring. They did their best to keep me informed and do what was necessary in a timely matter even though it was holiday season. Their kindness will most definitely keep me coming back.

Customer care was excellent! Each member of the team worked together to satisfy our needs and reach our price point. They even added a free round of golf in with our purchase. Left feeling happy and with absolutely no regrets. Thank you to all that assisted us, especially Nick K. and his manager :)

My most recent experience with the BMW of Encinitas service center was an absolute 10/10!! Nicole was absolutely amazing. From the moment I walked in the door I was warmly greeted by her and she was very detailed and reassuring in explaining what was going to be happening with my car and how long they would need to repair it. Even with the holidays the service team was so fabulous at keeping me updated with my cars status and made the necessary fixes to my car fairly quick. The service team at BMW of Encinitas was overall, kind, welcoming, and reassuring. They did their best to keep me informed and do what was necessary in a timely matter even though it was holiday season. Their kindness will most definitely keep me coming back.

Sarah provided great personalized service during our new car buying process, and made the experience exceptional.

I was in the market to purchase a couple of cars, a sedan for my wife and a truck for myself. BMW Enc is the only dealer that gave us the time of day. Salesmen from Carmax and other local BMW dealers seem to think that people who wear blue Jean's and flannel shirts don't own BMW's. Wrong, I have personally owned 4 BMW's, and currently own 2. Will be going back to BMW Enc for the next car. Thanks to Angelo and Tony you guys delivered.

Jeff Partridge was our sales adviser and was phenomenal! We were interested in a X5 and he had it fueled up and parked outside before we got there. Very friendly guy. He showed us the car fax and the results of their own inspections along with the cars internal diagnostics. Automation is no-haggle so it’s a straightforward process. When you buy the car, you are presented options like adding exterior paint protection. They arent pushy about it but they do explain to you what it is and is available in each if you express interest.

Skye was great, pleasant efficient and keep me up to date.

The smoothest visit for my car service. Byron was very kind to get everything going as he knew I was tight with time. This location was very easy going with no attitude and extra baggage. Thank you .

Skye was very helpful and took care of my service with a smile

Byron took great care of me and my car. I can always count on great service at BMW, Encinitas!!

Always exceeds my expectations with regard to customer service. First class.

Great dealer and service! Needed some help from finance department and Bob was so helpful to get everything done!

Worst car shopping experience EVER! No attention to you unless you promise to buy the car after test drive Literally did not conduct test drive because I told I’m not buying a car today (never made impulse buy like that in my life)

My car has intermittent issues with heater on passenger side not working, they could not duplicate it. So it's wait and see, To be fair, When I dropped it off, the car heater was working the week before it was not. You would think the computers would let you know what the issue is. I dropped it off on Tuesday at 2pm I never heard back from service until after 5 pm the following day after I called twice to see if they found the issue. That is not usual for this department

Standard service was due. Always a great experience with Keith Sherman.

Outstanding service advisor who really took care of my every need.

I’ve been around cars, dealerships, private repair shops and specialty speed shops for over 33 years. In that time, I have had many pleasant experiences and some unpleasant experiences. However, I can honestly say that my service experience at BMW of Encinitas was probably the best ever. My Service Adviser, Mr. Joey Cruz was phenomenal. His knowledge, communication and empathy were all greatly appreciated. I knew the status of my car at every step of their process. The car was towed in with a water pump leak and three days later, I drove it three hours on mountain roads feeling very secure in doing so. A loner car was provided without my needing to request it. The entire process was flawless and Joey provided me a discount which will be helpful around this Holiday season. I don’t want my car to ever need work, but if it does and for routing maintenance, I’m taking it to BMW Encinitas.

BMW Encinitas has given the best service I have experienced so far. I have gone to Vista and Escondido locations but I always come back to Encinitas. In the service department Mike Voiles is the best! I have talked with many other service advisors but Mike is very trustworthy. Very down to earth & he gets straight to the point without trying make you pay for things that you don’t need. I’ll keep coming back to Encinitas BMW as long as I have this car!

I’ve been around cars, dealerships, private repair shops and specialty speed shops for over 33 years. In that time, I have had many pleasant experiences and some unpleasant experiences. However, I can honestly say that my service experience at BMW of Encinitas was probably the best ever. My Service Adviser, Mr. Joey Cruz was phenomenal. His knowledge, communication and empathy were all greatly appreciated. I knew the status of my car at every step of their process. The car was towed in with a water pump leak and three days later, I drove it three hours on mountain roads feeling very secure in doing so. A loner car was provided without my needing to request it. The entire process was flawless and Joey provided me a discount which will be helpful around this Holiday season. I don’t want my car to ever need work, but if it does and for routing maintenance, I’m taking it to BMW Encinitas.

Mike was very helpful with arranging Lyft to get me back to Encinitas. He also communicated clearly what was going on with my car, what would happen if I didn't fix it now, etc. He also didn't try to "upset" me on anything!

Byron is great! Its a bit farther to drive to this location but so far I am glad i had my car serviced here.

I?ve been around cars, dealerships, private repair shops and specialty speed shops for over 33 years. In that time, I have had many pleasant experiences and some unpleasant experiences. However, I can honestly say that my service experience at BMW of Encinitas was probably the best ever. My Service Adviser, Mr. Joey Cruz was phenomenal. His knowledge, communication and empathy were all greatly appreciated. I knew the status of my car at every step of their process. The car was towed in with a water pump leak and three days later, I drove it three hours on mountain roads feeling very secure in doing so. A loner car was provided without my needing to request it. The entire process was flawless and Joey provided me a discount which will be helpful around this Holiday season. I don?t want my car to ever need work, but if it does and for routing maintenance, I?m taking it to BMW Encinitas.

Nicholas handled the sale and trade-in in a smooth and professional matter. He is very good at what he does. His knack and knowledge of BMW easily helps us understand and drive these cars to the fullest enjoyment possible. We also the easy of the finance department with Eddie, as he made it very smooth though financing is always much lengthier than buying a home. Overall Nicholas has got it down and client relation skills is top notch! I highly recommend connecting with him to get the sale and job down to your needs and wants.

Thanks, Mike for taking great care of me and my car!

Mike Voiles is awesome. Very responsive, professional and efficient.

Joey Cruz was awesome in helping me out today. I really appreciate his outstanding customer service.

The service was excellent and I had a great time talking about BMW cars with the Service Advisor. It was a nice touch that they connected me with someone who actually owned the same model as myself.

I was promised a second key to my 2019 BMW X5 in June when I bought the car from BMW Encinitas. It's December now and the promised key has not arrived despite several emails and phone calls. Also during the finance transition I felt pressured by the sales associate to sign a paper that had increased the agreed upon price. When they tried to enforce the increase in price I almost walked away from the deal. It took more than 5 hours at the dealership, which was much longer than an auto purchase should take.☹️ Shame on you BMW Encinitas.

Been dealing with BMW of El Cajon for years , relocated to north San Diego county recently and the experience at BMW of Encinitas has just been ok. Still missing my second set of keys to my new automobile and still have not received a follow up call on when my window tint will be installed let alone a appointment time for a so called genius to explain all the underlying functions of the car. Purchased on the 20th of November as it is now the 6th of December.... cannot really recommend. Maybe BMW of San Diego would have been a better choice.

I give this place 2 stars because of my last encounter with them... let me start here, I came in to get my car fixed at the collision center at BMW Encinitas, I spoke w rep Sherry there, she was very nice and seemed like she knew what she was doing, so I put all my trust in her. I had multiple insurance claims for different damages, one being 100% not my fault and the other parties insurance would cover, and 2 other damages that my old insurances were trying to say were separate, so they only covered barely half of that... anyways, what I was quoted in Person was completely NOT what I had to pay when I showed up to pick my car up. What sherry had told me was no worries you won’t be coming out any more than your deductible would be(1,000$), should’ve known better or atleast for something signed and in writing bc I guess throughout the process of them fixing my car, Sherry adv there was going to be 1500 more needed but never said it would come out of my own pocket, the way she worded it was in deductible or included in , I’m 23 not very educated on what the exactly means, but still I would expect to not be lied to Iv been w BMW for about 5 years now. So there I was 3 weeks later expecting to pay maximum 1,000 plus the money from my insurance they covered (est 1800$)BUT NOPE, got a bill for over 4800. I don’t know why this wasn’t told to me from before she even started to Fix my car, but there I was broke 23 yo college student thinking I had enough to cover what was quoted from the start, here I am having to ask my mom for a loan, AND thank GOD I had her there bc then I would’ve been out of a car for weeks just trying to save up for the remaining balance that I didn’t even know I needed. I talked w Sherry and told her I don’t remember discussing this, she swears she told me it would be additional, I adv you said I would be coming out of my deductible at MAX. I adv her I would’ve saved money if I had just went through my insurance all together, she informed me “well it’s going to save you money on your insurance, now your insurance won’t go up”. Ok well shouldn’t that been explained BEFORE we got to this point not AFTER when I have no choice but to sacrifice every PENNY I had in the bank plus my single moms bank too? But here I am, my car is completely fixed and I am very grateful they did a great job don’t get me wrong. But now I have no money for the holidays and I couldn’t even cover my rent this month. Thanks again.

I’ve been coming to BMW Encinitas for years, both for purchase and service of my 8 BMW’s. I think they just continue to get better and better. Most recently I had an incredibly positive service experience with Skye, the Service director Matt, and the service tech Ivan. I had a warranty issue and maintenance due with my X3. They diagnosed it honestly, communicated well, listened to my concerns, and went over and above in getting everything fixed good as new. Thank you!

I’ve been coming to BMW Encinitas for years, both for purchase and service of 4 or 5 of my 8 BMW’s over the years. I think they just continue to get better and better. Most recently I had an incredibly positive service experience with Skye, the Service director Matt, and the service tech Ivan. I had a warranty issue and maintenance due with my X3. They diagnosed it honestly, communicated well, listened to my concerns, and went over and above in getting everything fixed good as new. Thank you!

I have taken my X5 in two times for the same issue. The second time, there was a verbal commitment to get the repair done in three days. 10 days and several phone call later it was finally complete. I do not appreciate excuses....there were far too many from the service rep. In addition, it seems to me that the dealership is woefully understaffed in service.

I go to Encinitas BMW because of Mike Voiles (BMW Service Rep). Besides the strong technical support of their mechanics, Mike Voiles is one of the best auto repair service reps that I?ve encountered in my 40 yrs of car ownership/repairs. He is responsive, communicative, reliable, considerate and extremely fair. He goes the extra mile to make sure his customers are supported and satisfied.

Nicole was very professional and personable in dealing with me for arrive for my car. I have always been treated like I am important and someone special. Vehicle was completed in the time stated. Love this place this is the second car I have purchased from them and will purchase another

Very good for the Customer Service. Highly recommend

repair agent. Byron Furrow, super guy and went overboard to do the necessary recall job plus my additions...

I have gone to this location for years starting back in the days when it was Harloff BMW, and at the time of the changeover I was concerned that it would change. It has not - if you work with the right service provider like Keith Sherman. Keith intrinsically gets what customer service excellence really is and practices it flawlessly. Ask for Keith and you will not be disappointed.

Mike Voiles in the Service Department was excellent. He is knowledgeable, relatable and straight-forward. I felt he was not trying overt up-sale techniques and was able to talk in plain English. He kept his promises. I?d rate him a 10.

Annual service was completed on time, was washed, vacuumed, and delivered to me in perfect condition.

Recently I had a Service Light come on in my 2018 BMW X5. I had a limited amount of time where I could have it serviced as I needed to both drop off my wife and pick her up a Doctor's Appointment and needed to complete the entire service process in one hour. Knowing the tight time frame I called the Service Department and spoke to Nicole Witzke and she said "Come on in and we will do our best to accommodate you". Not only did Nicole service my car in the hour as promised, it was completely washed as well. I would like to nominate Nicole Witzke at Encinitas BMW for Service Advisor of the Year! Many Thanks Nicole to you and your Great Staff. Marc Brooks

Joey Cruz in the Service Dept was awesome! Really took great care to keep me informed on the progress of my cars repairs and notified me when my the car was ready for pick up. He was super accommodating and helpful

Great experience buying a car I will definitely buy another car from Encinas Bmw

Have empathy for the customer and focus on the long term relationship not the short term sale. You sold me the car but lost me as a customer for life and pushed me away from the BMW brand. So yes, you made your numbers for the month but you lost a customer for life as I am stuck driving a car I don't want for 3 years. The service department has been excellent!!

Nicole in service was awesome, she went above and beyond for me and my X6. I was very impressed and won?t go anywhere else.

Sales team was dishonest about the 530e and when I returned it within 72 hours because the battery dies after 30 minutes they pretended like the car was defective. The service team confirmed the car was not defective. The dealership offered to let me swap it for a 530i but insisted I make a hurry up decision and was not allowed to transfer the car from another dealership or order the car I wanted from BMW. So I was forced to take a car I did not want for 3 years.

Sarah and Andrew were the reason I came back to BMW Encinitas. the car speaks for itself but they made the difference as to which dealership I chose

Visited several BMW dealerships and BMW Encinitas gave me the best deal on my new 2020 X5. Nobody could get even close to that. The specs I wanted, the color I wanted, the features I wanted. Everything was great. The whole experience was smooth and pleasant. Didn't have any issues. Special thanks to Yusen Shao and Stephen Sawyer for the great deal and awesome experience.

Superb on time service! Courteous.

1. Waiting Room is mediocre for a luxury car BMW dealership. It is a disappointment. 2. Appointment was on at 7:30AM but the front entrance was closed for the waiting room and had to enter way in the in the back of the building . 3. Rest rooms for Women and Men were scattered.

Mike took great care of me when my car needed service!

Overall the experien was excellent. The sale person worked with me over the course of almost a month to help me find the car that my wife and I were looking for. He listened to my needs, and did a great job of showing me cars with considering until I found the right one. Finance also did a very good job with finalizing my purchase. Over all I was very satisfied with the experience.

Always amazing service, on time and efficient.

BMW ENCINITAS is the best dealership. Fun and knowledgeable team. Whatever you want they pretty much have...if not, they will work to get it. I just drove 2800 miles round trip to lease my new BMW and will travel again when this lease is over - they are just that awesome. BMW Encinitas has best vibe and delivers an outstanding experience!

Tony was great! Vehicle was as advertised and the customer service was second to none. Highly recommend!

Great service from Varlin! He assisted me in purchasing a pre-owned M6 BMW. Highly recommend!

Not exactly the experience I was expecting from a BMW dealership. I have down business with other BMW DEALERS and it was much more professional service.

Service Tech Joey was very professional and responsive

completely repaired to all the bmw standards that were respected to the maximum, and very quickly. Thanks Andrew and his team for a job well done

Mike Voiles my service advisor went above and beyond to help me with getting my car serviced. I had made and then had to cancel two prior appointments and both times he was gracious in getting me rescheduled for a time and day that worked for me. When I brought my car in he was diligent in getting all my information and providing me a loaner car so I wouldn’t be inconvenienced. I dropped my car off on a Friday evening and received a call from him on Saturday morning (on his day off) letting me know what the diagnosis was for the check engine light and scheduled repairs to get it fixed. Mike called as soon as my car was ready to be picked up and asked again what would be most convenient for my schedule to pick up. Mike is professional, kind, and takes pride in his work. I would highly recommend anybody to Mike and BMW Encinitas is lucky to have him as an employee!

Mike Voiles my service advisor went above and beyond to help me with getting my car serviced. I had made and then had to cancel two prior appointments and both times he was gracious in getting me rescheduled for a time and day that worked for me. When I brought my car in he was diligent in getting all my information and providing me a loaner car so I wouldn?t be inconvenienced. I dropped my car off on a Friday evening and received a call from him on Saturday morning (on his day off) letting me know what the diagnosis was for the check engine light and scheduled repairs to get it fixed. Mike called as soon as my car was ready to be picked up and asked again what would be most convenient for my schedule to pick up. Mike is professional, kind, and takes pride in his work. I would highly recommend anybody to Mike and BMW Encinitas is lucky to have him as an employee!

I really appreciate the team at Encinitas BMW. My Service Adviser, Joey Cruz, is extremely helpful in ensuring my vehicle service was done correctly and I was satisfied. The technicians are always very thorough as well providing and insight to the services and future service needs. Great place to go if you need your vehicle to remain reliable and ready to go!

Good follow through/follow up. Very responsive to emails/questions.

Had a "check engine" light show up at the worst time, right before a busy work week. Took the car in on short notice, and service adviser Mike Voiles went above and beyond, getting me a nice loaner car to drive. They got my car fixed up and back to me with good communication along the way. Overall, an excellent experience.

The service department is outstanding!!! Very prompt and courteous. Always fix the car right!!

My experience was all positive, timely service and completed in the time they told me.

Excellent service and follow up on this dealer. The only thing that definitely needs improvement is that there is not an indoor area where customers can enjoy a cup of coffee or to work while waiting for their service representative or their car/shuttle. To sit outside in Summer is not fun while waiting for shuttle, as the dealer does not seem to have enough loaner cars. Audi's dealers are much better in this regard in terms of "full service", considering the price that you pay for an Audi and a BMW are very similar......

I had a good experience at this dealership, they kept me updated on the progress of my 7 and returned my car to as promised.

Sales person was very nice. But I purchased a new X4M Competition and it was a poor purchase experience. The issues: they completed the contract with the wrong interest rate so I had to come back to the dealership to do new paperwork. They lost the second key and had to order a new one which required me to come back to the dealership to have it programmed and finally the car was delivered very dirty. I had to clean the windows a number of times to see out if them. The people seemed very friendly but it really wasn’t a great experience. Hopefully the service department in the future will be better. I don’t like judging a business based on one or two experiences but this post is a result of the dealer sending me an email asking me to.

Varlin was very easy to work with. We agreed on a very fair lease on a BMW 3-Series. He even got it tinted for me within a day of leasing it and Varlin, himself drove down to swap cars with me since they gave me a loaner. It was the easiest transaction at a dealership in years for me.

Xcellent place like going there very nice to me transportation to and from

Friendly and professional staff. We have been customers for more than 10 years and have been very satisfied with our service.

I’ve been in a lot of dealerships over the years and this is by far the busiest dealership I have ever been in. But even as busy as they were I had somebody helping me right away. I had been looking at a car for a week or so and had made the decision to buy it. It was a beautiful almost new BMWX1 .I really love the car. I’ve had Porsches, Mercedes Benz, Range Rovers and Toyotas. Because of work I have been driving primarily Toyota trucks most of the time. Having just retired, this is a great sporty car then I can still carry people and cargo in the back. It is always a longer experience than you imagine but they did a great job of getting me out of there as quickly as they could. I would Recommend the dealership to anyone who is considering buying a BMW

My wife and I traveled from Colorado to San Diego, CA in August, 2019 while on vacation. We took our 745Li to BMW of Encinitas because of a transmission default service code that was affecting our car's performance. We were told that we had to pay the $175. diagnosis fee to find out what the problem was. We had excellent service, dropping off and picking up our car, but they recommended brakes and nothing else major. On our way back to Colorado, the transmission code continued to affect the performance of our car. We had a stressful ride home. We took our car directly to BMW of Colorado Springs, CO upon return. They found that the transmission was empty of fluid, and we had to buy a new transmission pan, cost of $900. plus another diagnosis fee and labor. I requested a refund from BMW of Encinitas for the diagnosis fee charge, and was told by my service adviser Brian that it was my fault that the ticket / service order to the mechanic did not state for them to check the transmission and they refused to return my money. I did not mind paying the service fee, but I do mind being taken advantage of... and do not think it was fair. We would not recommend this dealership for being reliable. Because of their negligence, our family could have gotten stuck in the desert on our way home. The mechanic in Colorado were amazed that we made it back home.

Art Alvarez our Service Adviser is an absolute professional. We have had five BMWs serviced there over the past three years and each time the entire team performed perfectly with complete service and timely completion.

Amazing experience. I was able to get a last minute appointment. Very fast and reliable service. The service advisor was very helpful and understanding in comparison to the ones from BMW of Escondido. I will definitely choose Encinitas for any need. My service advisor was Byron F. The only feedback I would have is that the Service Office is very cluttered and your side by side other customers and have no personal space; feels awkward. It needs a rebuild.

This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue. 6/24 when I received a notice from the DMV. I was again reassured by Esan this was taken care of. Then last week I start getting phone calls from a DEBT COLLECTOR. Telling me I owe over $1100 to BMW financial. I am livid, I have never experienced such incompetence from a "premium brand" like this. 8/19 I get a call from the GM Darrin telling me he's going to pay BMW financial for the miles over, acts like he's doing me a huge favor by fixing a problem that never should've happened. As if my contract is contingent on taking down truthful negative reviews about his dealership. I will never do business here again. Buyer beware! If for some dumb reason u decide to get your car here make sure u have everything in writing like I did. Cue the generic dealer response, hey I already talked to Darrin and he hasn't fixed it, thanks!

I was amazed how quickly they accommodated me in their schedule.

Fantastic service and an amazing selection of new and pre-owned vehicles!

Can’t say enough about this super professional dealership but more importantly, service advisor Arthur Alvarez. This gentleman went above and beyond the his job description to make sure my car was done before my trip July 4th weekend. He was on top of the warranty paperwork and kept me informed every step of the way. He was knowledgeable about everything and his professionalism was unmatched. The dealership was super nice and attentive to my needs as well as everyone else’s. They fixed what needed to be done and my car runs perfectly with zero problems. I highly recommend this dealership to anyone looking for great service. Go see Art Alvarez for all your car service needs, you will not be disappointed! Thanks Art and BMW Encinitas. You gained a customer for life!

This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue, the last was 6/24 when I received a notice from the DMV. I was again reassured by Esan this was taken care of. Then last week I start getting phone calls from a DEBT COLLECTOR. Telling me I owe over $1100 to BMW financial. I am livid, I have never experienced such incompetence from a "premium brand" like this. 8/19 I get a call from Darrin telling me he's going to pay BMW financial for the miles over, acts like he's doing me a huge favor by fixing a problem that never should've happened. As if my contract is contingent on taking down truthful negative reviews about his dealership. Today I get ANOTHER call from a debt collector. I will never do business here again. I've now contacted an attorney regarding this issue, thankfully (unlike others reviewing here) I and my husband kept the texts from Esan saying he was going to take care of the old miles. [non-permissible content removed]! Buyer beware!

The guys I worked with were all really nice guys, but communication was spotty at best. I purchased the vehicle out of state, which is a challenge in itself. They made me feel very comfortable in the process, but once the cash was in and the financing closed, things really went down hill quickly. They had the car shipped to me, but they forgot to include the temporary license plate. Additionally, the deal has been closed for 10 days, and they still haven't sent me my paperwork. Overall, I have no tags, and no way to prove that I actually own the vehicle - big problem. The other big problem is that this was a certified pre-owned vehicle, and when the car was delivered the check engine light was on, and the car shakes like crazy when it's in drive and idling. Additionally, both keys provided for the vehicle are low on battery, and according to the dash every time you enter the car, they need to be replaced. I've reached out over 10 times since the vehicle was delivered via email and phone to the salesman, finance guy, and both sales and finance managers, and no one will return my phone call or emails. It's very frustrating, and will likely result in me returning the vehicle as opposed to having them return my call and making what I imagine will be some really simple fixes. Seems really silly to check out at this point, especially when all can be fixed by simply returning a phone call.

After 14k miles and 18 months the rear brake pads needed replacement - a very abnormal maintenance issue - due to inner pads wearing out 3x faster than outer pads (3.7mm remaining vs. 10mm). Front brake pads are supposed to need replacement much faster than rear, yet they had at least 24k miles left. After spending many hours at dealer and on the phone, neither dealer nor BMW could explain why, or accepted responsibility for faulty rear brake pads. My guess: they put cheap pads on the car because I didn't purchase their maintenance warranty for a new car that would be returned in 2 year (20k miles). BMW decided not covering a $250 job would be worth loosing a customer who would be in the market for a $50k BMW, so after 3 BMWs over 15 years this WILL BE MY LAST BMW, time to switch brands.

Art Alvarez was exceptional with customer service, I could not have asked for better effort.

This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue, the last was 6/24 when I received a notice from the DMV. I was again assured by Esan this was taken care of. Then last week I start getting phone calls from a DEBT COLLECTOR. Telling me I owe over $1000 to BMW financial. I am livid, this has ruined my day. I have never experienced such incompetence from a "premium brand" like this. I HIGHLY recommend going to ANY BMW dealership except this one! I will never do business here again.

BMW of Encinitas is fantastic. We've been buying cars from this great dealership since my 540i around 1999 or 2000. Since then, we've purchased at least 6 or 7 additional BMW's for our own use and probably another dozen on behalf of clients. Pricing, service and follow-up are all fantastic here. Feel free to reach out to me at our winery in downtown Oceanside if I can make you feel more comfortable about purchasing or leasing from BMW Encinitas.

Bodywork on my 2018 440 GC was excellent. Gerard, the person who helped me was professional and kept me informed throughout the process. Great service!

Varlin made our car buying experience seamless. Very friendly and professional, will definitely be going back for my next car.

Great overall experience. Varlin, our sales rep. and Darren, the General Manager were excellent to deal with. Both were transparent and made the sales process a very pleasant one. Darren even helped us get things corrected, the day after I took delivery of my M4, to make our deal the one which was promised to us following some misunderstanding between other staff members who were filling in for Varlin since we arrived late in the evening from about 4 hours away to take delivery of my car. Varlin and Darren are a true representation of transparency and great customer service and more than made up for the clear misunderstanding the night I took delivery of my vehicle. This is likely number 10 or so of BMW's which my family has leased in the past 10 or so years; this was my first experience with BMW Encinitas and as long as they have people like Varlin and Darren there, I will definitely be shopping my next BMW from them again.

Great, professional service, I’ve been servicing my BMWs there for years & I wouldn’t trust any other place with my vehicle. Service manager Tim Lewis has always taken a great care of me & service consultant Miguel Rivera did a great job as well. Thanks again.

Trying to buy a car from them currently as an out of town buyer and so far, not super impressed with their desire to earn my business. Would love to do business with them, but maybe since we're just not in the market for a brand new Beamer, the commission just isn't worth their time and effort. I wonder how that's working for them? At this point, I'm ready to take my business elsewhere.

I had two odd noises come up in the 2016 435i that I just purchased, both intermittent. The 2nd came up after the first one was diagnosed right the first time and repaired under warranty. The next one was a real mystery, but the tech figured it out as we came back from the test drive. It turns out I had a dime stuck in the A/C vent under my seat. I'm very happy with the the customer service and the quality mechanics at BMW of Encinitas.

I made appt for a recall in which I had received a letter stating that a resolution was found and repair could be made. No one bothered to inform me that the part is still not available so I woke up early on my day off to drive 40 min to just turn around and head back home. Communication should be key.

Your sales staff were very good. They were knowledgeable and did not make me feel pressured. However, I had to wait over 1.5 hours to meet with your finance team and complete the paperwork. I was told that there were 5 other deals in front of me.

The WORST car buying experience EVER!!

Great efficient service by the entire dept. Nicole did a great job getting my car back to tip top shape. Very professional polite and upbeat made my experience excellent

This is the second time I have had body work done at BMW of Encinitas. Once on my BMW the other on my Mercedes. Excellent work on both.

The customer service here sucks!! you purchase a car and the sales person who sold you the vehicle doesn't bother to contact you to see how things are...I had to jump through hoops to get BMW genuis appointment..if you walk into the parts department no one wants to help you. all and all my experience was crap!!

Victor was awesome. I got a great deal. Very happy. The prices here are good. Ask for victor. No sales hype just there to help you out.

The car buying service. Much, much better than BMW of Vista.

I went to the dealership to simply look at a car, not prepared with paperwork and everything to purchase. I had done all of my research online and was pretty sure what car I wanted I just needed to see it in person. When we got there, there was the perfect car and we decided to pull the trigger! Our sales person Karen 😴 I went to the dealership to simply look at a car, not prepared with paperwork and everything to purchase. I had done all of my research online and was pretty sure what car I wanted I just needed to see it in person. When we got there, we saw the perfect car and we decided to pull the trigger! My sales person Karen was so mellow and easy-going it was awesome! This is the first car I’ve ever purchased on my own, so they were great with me. I am building credit, so obtaining a loan was a little challenging, but they helped me find a good option and include extended warranty.

Overall very professional and courteous. Friendly representative and service quick

ZERO STARS 👎🏼 The only positive experience I’ve ever had at BMW Encinitas is with Nicole in the service dept. Other than that, they won’t return calls, are full of empty promises, even when I walked into the dealership to try and resolve an issue they were beyond disappointing. I’ve owned BMW’s for 15 years, the lack of respect and integrity from this dealership ultimately lost my loyalty with the brand. No more BMW’s for me 👎🏼👎🏼👎🏼👎🏼👎🏼

Best buying experience ever!!!

Promised gift for coming in for recall. NO GIFT offered or given! Parts no available for second time and had to be ordered.

My service advisor, Joey, made my experience very easy and convenient. My X3 was ready and waiting for me when I got to the dealership so that I could make an appointment that I had. I will always recommend BMW of Encinitas for service.

Good experience w service department!

Post the contact info for their staff on their website like every other BMW dealer in San Diego.

I purchased my 2011 M3 Convertible from this dealership in 2011 and have received great service from them since! I was recently invited to a free inspection and fix of any outstanding recalls, not only was my car ready quicker than expected but it also came back washed, all while delicious tacos were being served!

Even tho my BMW 530i is 16 years old, I got a call from BMW Encinitas to bring it in to check the airbag, for free! They even washed the car for me. Keith was my advisor, great service. No pressure to buy anything or get anything else done. Very efficient operation and respectful to their customers.

Wife and nephew went to test drive 430i convertible and this is their report : ”Odd lot layout, walked around lot forever without being approached, texted the guy (who reached out to me in the morning) before I got to the lot and when we arrived at the lot and no response, went in to the “showroom” and asked for my contact, he eventually came and eventually unlocked a car for us to check and then disappeared, was supposedly getting keys to 2nd car to unlock but never returned, we ended up just leaving...Went up to Carlsbad and checked out Lexus, Audi, Jaguar, Land Rover, and Mercedes where they were more helpful and engaged. Two secondary test drives scheduled”

Excellent service. Joey with repair and service was attentive and caring. He followed up with all requests and issues diligently. Talked with a lease portfolio manager Rafael Palafox-he gave great suggestions for our new lease with BMW. We have been with BMW for 15 years-and will continue with great service like this. The GM from the Encinitas BMW location dropped in to say hello and asked if I needed anything else. Darrin Fetterolf was very polite and professional-a great leader of a very well rounded team!

Positive experience! Everyone I encountered there was helpful.

This week MY Service Department at the store where I purchased my X1 in 2016 was magnificent! I had a recurring electrical problem on the dash after an initial std. service and inspection. Required a couple of loaner cars, separate days, offered by them (as I come in from N. Vista). The problem was complex and required involved troubleshooting. The customer service provided by the Service Dept. is a 10+. My Service Rep was Byron Furrow- a nice man who seemed genuinely concerned about my experience. He was able to have my beautiful X1 detailed, in and out as a complimentary gesture. It was the best I have seen my car since it was on the lot. The manager even gave it a thorough additional test to verify the fix. He observed a diff problem developing and had THAT fixed as well. Neither of these guys had to do what they did but I surely appreciated it. Byron is a star player with your organization. I tell all looking for a new car or dealership about Encinitas BMW.

I had my BMW X5 50,000 mile service, ball joint repair, tire change, and wheel alignment done at Encinitas this week. We really had a great experience with the entire service team especially Joey Cruz, the service advisor. They replaced the ball joint with the 50000-mile service without any additional cost. The tire change and wheel alignment charges were reasonable and competitive.

Awesome service, pricing and people.

Very pleased. Mr Juan Duff is very nice, friendly and helpful. Love the new car

Joey was amazing. We had a tire blow and we were only in the area for a weekend get away and he took amazing care of us and even got the o changed while we were there. So thankful for him. And were able to enjoy the rest of our weekend.

I have been leasing BMWs since 2007. And I basically dealt with most dealerships in San Diego. This has been by far the worst experience I have had with a BMW dealership! On the surface, they are extremely nice and they promise you the moon. They are not rough and standoffish. Instead, they are all smiles and are very “accommodating to your needs”. That is when you should be very careful! As I mentioned, I have leased several cars over the years: usually when the lease is near its end, I start shopping around. Historically, the dealers are able to waive the remaining 2-3 months of the old lease. I never had that in writing, it was understood to be a part of the deal. This time, BMW of Encinitas said that they will do the same, and since it happened 4 times before, (especially with all their smiles) I let my guard down against my best judgment. I DID NOT GET THAT PART OF THE AGREEMENT IN WRITING. After the new car deal was signed, the confusion started: initially they tried to have me pay for repairs covered by the warranty. The second time they called me to sign the (end of lease paperwork) and after waiting for 20 minutes they claimed that the papers are not ready and made up some excuse. Then they called the next day and said “we are good”. 2 weeks later, the bill came and BMW is now asking for the remainder of the lease payments! It took me a week to speak to someone in the dealership in person, and by then of course they denied that it is their responsibility. They claimed that it is a “misunderstanding”. I mostly blame myself for not being vigilant and letting my guard down and not having the agreement in writing. I considered taking them to court, but since (other some texts from their salesperson) I have no proof of their promises, I opted not to. I am writing this review to alert other potential customers of the behavior of this dealership. They are either predatory or very disorganized. I really can’t decide. Either way, PLEASE BE CAREFUL AND DON’T BE FOOLED BY THEIR SMILES LIKE I DID! I think this will be my last BMW. This dealership really has turned me off this brand. And the worst part, I am not able to enjoy my new car. Every time I look at it, I remember this negative experience!

I have been leasing BMWs since 2007. And I basically dealt with most dealerships in San Diego. This has been by far the worst experience I have had with a BMW dealership! On the surface, they are extremely nice and they promise you the moon. They are not rough and standoffish. Instead, they are all smiles and are very “accommodating to your needs”. That is when you should be very careful! As I mentioned, I have leased several cars over the years: usually when the lease is near its end, I start shopping around. Historically, the dealers are able to waive the remaining 2-3 months of the old lease. I never had that in writing, it was understood to be a part of the deal. This time, BMW of Encinitas said that they will do the same, and since it happened 4 times before, (especially with all their smiles) I let my guard down against my best judgment. I DID NOT GET THAT PART OF THE AGREEMENT IN WRITING. After the new car deal was signed, the confusion started: initially they tried to have me pay for repairs covered by the warranty. The second time they called me to sign the (end of lease paperwork) and after waiting for 20 minutes they claimed that the papers are not ready and made up some excuse. Then they called the next day and said “we are good”. 2 weeks later, the bill came and BMW is now asking for the remainder of the lease payments! It took me a week to speak to someone in the dealership in person, and by then of course they denied that it is their responsibility. They claimed that it is a “misunderstanding”. I mostly blame myself for not being vigilant and letting my guard down and not having the agreement in writing. I considered taking them to court, but since (other some texts from their salesperson) I have no proof of their promises, I opted not to. I am writing this review to alert other potential customers of the behavior of this dealership. They are either predatory or very disorganized. I really can’t decide. Either way, PLEASE BE CAREFUL AND DON’T BE FOOLED BY THEIR SMILES LIKE I DID! I think this will be my last BMW. This dealership really has turned me off this brand. And the worst part, I am not able to enjoy my new car. Every time I look at it, I remember this negative experience!

Service appointment was when I wanted and easy to make.I was treated as a valued customer at the appointment. I am completely satisfied with the quality of the work.

The professionalism and service were outstanding! The service done on my car was under warranty and the mechanic did a full recommendation for any other upcoming services needed. There was no pressure or sales pitch to get more service done. The salesperson in the lot was very friendly. I will continue my business with BMW of Encinitas.

Joey took very good care of me in service. Car was done in time promised.

Excellent Help ful Kind My car was serviced in timely manner

I just completed a 3-year lease of a 2016 435i that I leased from this company. Upon return the car had 11,552 miles on it and was in superb condition. Nothing beyond what a reasonable person would think a 3-year old car with this low level of mileage would have. Nonetheless, they "nit-picked" some VERY minor scratches in a couple of places (e.g. bottom of front bumper) and charged me an extra $400. I consider this a rip-off that reflects badly on not only this dealer but BMW overall.

I love the people in service. Nicole Wietzke, but all the others are so fantastic too. Jeremy D. Shadburn my sales rep has put me and my wife in 3 BMWs and hopefully a fourth in the next 60 days.

Adham Tellesch was personable, knowledgeable, and enjoyable to work with. He was so relaxed that it was not possible to be tense around him. In fact, every one was completely relaxed. The only pressure we felt came at the time to consider an extended warranty. Even that was resolved most amicably. There was one miscue though. Somehow, we left without the temporary registration and tags that we saw printed. Other than that, the time needed to complete the paperwork somehow needs to be streamlined.

Took my car in to have 3 recalls repaired. Said it should take a day - didn’t hear from them for 5 days and that was only because I called. Picked my car up and was given a list of things that needed to be done such as replace the battery that was bought at that dealership three years ago. When I questioned what was wrong with the battery they didn’t have a solid answer. (Note: both service men were nice and responsive, this review is only for the dealership). As I walked to my car I noticed a big dent and paint chipped off my brand new bumper. The service guy that helped me said they would take car of it, but I would need to keep my loaner car until it gets fixed. Someone at that dealership drove my car and hit something, or another employee drove by and hit my car. Never reported the incident. Didn’t have enough respect for someone else’s personal property to report it and fix it. How many other customers left that dealership with dents/scratches on their cars unnoticed because we leave are nice cars with what we thought was a respectable dealership.

Encinitas dealership that always will have M cars available for purchase. Juan Duff is the best sales person available to assist. Any questions, please ask for Juan. Services advisors are also excellent and eager to help! In general one of the best dealerships in USA.

Got exactly the car that I wanted at the best possible price and delivered it to my front door THAT day. I signed paperwork on MY driveway. Doesn’tget better than that.

Oscar Correa from the auto repair division provided exceptional service. Extremely professional and efficient. He worked directly with the insurance company and made the process easy. Highly recommend him and his team at Encinitas BMW.

Jeff P, internet sales was awesome! He helped me so much and gave me so much helpful information to help me make my final decision. His expertise was excellent! I would definetly go back for my next purchase.

BMW of Encinitas was by far, the worse car service experience, i have ever had. From very horrible customer service, and incompetent personnel, with a very uninvolved attitude all around. I was asked to changed my original appointment, to a later day (5 days later) to be guaranteed a car loaner, the person i spoke to on the phone promised me a loaner, she stated " it will be waiting for you" Everything started right at drop off, the service person that was assigned to my car, was gone, no one knew where he was, someone else took over the job, and he did not seem very thrilled, nor content to take the job I had to wait for over 15 minutes for a tech to come out, to verify what i was stating was true, the rear breaks are squealing... when the tech finally came out, (over 15 minutes later) he heard the breaks squealing, and within 2 seconds, with a very uninterested attitude, said, OK. Once in the office, dealing with all the paperwork, the service person, showed a complete disregard for what i was promised on the phone, quick service, and the car loaner, he kept speaking to other service persons, about issues not related to work, and of course, the famous, "the car loaner will be ready in a couple minutes". An hour later, i finally had to go ahead, and cancel the service appointment. It was a total waste of my time, the overall experience, was by far the worse experience i have ever had. I was expecting similar service to Hoehn Mercedes Benz in Carlsbad, but apparently my expectations were too high, i will have to find a different BMW service dealership, and i will not be returning to BMW of Encinitas.

BMW ENCINITAS has SECOND TO NONE service department! ARTHUR ALVAREZ IS THE MAN!!! Semper Fidelis

Three years later and I still had the same great experience as the first time. Darrin, Rafael, Jordan and Joseph were so helpful in this process and made everything so easy, fun and stress-free . The team here is top notch. If you are looking to buy or lease this is the place to go.

Drove 80 miles south from OC to buy a particular m5 model this dealership had that fit my criteria on miles/price/color. I noticed some of the poor reviews here but my experience with BMW Encinitas was pretty good. The personnel here is chill and casual. I find that if you're kind and understanding, it generally gets you better treatment than acting entitled and snotty - not that I'm saying anyone else was like that. Sales and service notes below. Sales: Jeffery Partridge (front end emails) & Juan Duff (at the dealership) both helped me acquire my dream ride. Jeff worked out detailed financing scenarios for me over email before I even committed to a visit & Juan filled my new m5 tank full, set me up with a complementary service appointment & ordered a missing owners manual from German HQ. Service: Joe Amrikhas made sure to get me in and out of the appointment quickly so I didn't have to make a second trip back. He's cool and got it done for me no stress. Overall I noticed that this dealership doesn't have the best in terms of space and facilities compared to other SoCal dealerships, but that's not on the people who work here. The people here seem chill and will go the extra mile if you ask nicely and are not a jerk about things.

Great experience servicing my car at BMW of Encinitas. The quality was impeccable and car was clean and ready in no time. Highly recommended.

They do a very good job of service but I do not do all my service here as they over charge on most of there service especially for an oil change at 185.00 when most dealerships run promotions for 60-80 now 185 is absurd.

It was great.

Gerald at BMW of Encinitas is a Jem. He comunicates effectively, kept me informed the entire time my vehicle was in for repairs.

Took car in for a smog test. Done in a timely manor and came back nice and clean.

I had called to inquire about two used pre-certified 400 Series BMW's with Craig. When he said they were still available, we made an appointment to meet up with him four days later to test out the vehicles. Not only did our our appointment time start as planned, both vehicles were waiting and clean to be test driven. We chose the one we liked and the paperwork got started and we were done!!!!! We were in and out in less than 3 hours because everything was handled so perfessionally and quickly yet we didn't feel rushed. Thank you again to Craig our salesman who was so knowledgeable, patient, very professional, and most of all friendly!!!!! He truly helped make the difference in our transaction go very smoothly. In fact, all the staff were very friendly to us! Thank you again BMW of Encinitas for all of your help. We will be sure to return to your dealership in the future even though we have other dealerships located closer to us. ��

Friendly and excellent service all the way around.

customer service on the phone is not friendly but the rest is great

They will steal your money! They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their extended maintenance warranty. They said I could cancel whenever I wanted for a full refund. I started down the quest of canceling the extended warranty just a couple weeks later. It is now August 2018 and I have been trying to get my refund ever since. I've call them and went into the dealership countless times and each time they say they'll look into it and make sure I get refunded. Eventually I wrote a letter asking for the refund, otherwise, I'll see them in small claims court. Crickets! Unfortunately now I have to waste more of my time trying to get my money through the courts. Avoid this dealership like the plague!

They will steal your money! They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their extended maintenance warranty. They said I could cancel whenever I wanted for a full refund. I started down the quest of canceling the extended warranty just a couple weeks later. It is now August 2018 and I have been trying to get my refund ever since. I've call them and went into the dealership countless times and each time they say they'll look into it and make sure I get refunded. Eventually I wrote a letter asking for the refund, otherwise, I'll see them in small claims court. Crickets! Unfortunately now I have to waste more of my time trying to get my money through the courts. Avoid this dealership like the plague!

I brought in my 2008 328i BMW for two recalls. They folks in the office treated my nicely like a normal customer . Very happy with the service.

They will steal your money! They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their extended maintenance warranty. They said I could cancel whenever I wanted for a full refund. I started down the quest of canceling the extended warranty just a couple weeks later. It is now August 2018 and I have been trying to get my refund ever since. I've call them and went into the dealership countless times and each time they say they'll look into it and make sure I get refunded. Eventually I wrote a letter asking for the refund, otherwise, I'll see them in small claims court. Crickets! Unfortunately now I have to waste more of my time trying to get my money through the courts. Avoid this dealership like the plague!

Been looking for a x3 for months and found what I was looking for at BMW Encinitas. My sales person was a young lady named Karen. Was friendly and listened to my needs and wants. Once the cars I was looking for was found and I went on a test drive, Karen was so informative and knew the product very well. I'm happy with my purchase.

I bought a used 2015 BMW 528 and I love the car. Adham was the sales rep who assisted me. No pressure during the entire transaction. He even held the car for me for a few days before I came in to buy it. I feel I got a excellent car for the price. I would recommend BMW of Encinitas to others.

My car is still in the shop, so I did not comment on Quality of Repairs. The loaner program is convenient. It allows me to not worry about transportation to and from work. This service is essential! It also allows me to test drive a car for an extended period of time...wish they had higher end units however. Joey Cruz is doing a great job at keeping me updated as recalls and repairs are underway.

Super sales man

very helpful service advisor (Art Alvarez). Work done timely and with a smile even though they seemed to be very busy.

The WORST service department EVER!!! Brought my leased car in because it was not driving smoothly (never really did) was told I needed all new tires after 13,000 miles. Then told it was out of alignment and that would cost $1,650. Tried to charge me for alignment after the $1,650 again. The sales manager never called me back, was told he is too busy selling cars. Got some "fixer" guy to call me back and basically just bully me. Payed them for the tires + having the other work done elsewhere. I do not like BMW of Encinitas at all.

Thanks to Davin for prompt, friendly and professional assistance. Finance went out of their way and beyond service with a very cranky old customer, thank you and apologies for that. That was probably the fastest car purchase and delivery ever! BMW Encinitas Rocks!

It's very unfortunate in today's day, (when it is paramount to have quality customer service,) BMW Encinitas FAILS completely in this department! I purchased a BMW from them awhile ago, and EVERY single time I have brought it in for service, MATT "director of services" has been completely rude and combative. This is definitely uncalled for. He is short tempered, argumentative, and just simply unpleasant to deal with. We have so many qualified people in this world, that would love to have his job...and perform it with quality assurance! He must be friends or related to the owner, because ANYONE in HR or management/staff would have fired someone like him, years ago! Looking at these reviews on an average, there is a combination of between 1 to 3 stars ratings, with most being in the 1 category. If you figure the average BMW sells for about 65 thousand dollars, the company is losing about 1.3 million in sales, because of poor service. Even my own Father, who has experienced this rude behavior at Encinitas BMW, was going to purchase a new car...and decided THAT DAY, to buy a brand new Lexus...just a few days ago! I found the exact OPPOSITE when I visited Long Beach BMW. First of all, their service department is gorgeous, NEW, clean, and welcoming...with complimentary coffee and snacks (in the service department. NOT SALES). They were helpful, considerate, and really genuine with my concerns and needs. I mentioned to them my experience with Encinitas BMW, and they said they have heard the same story about Encinitas being impolite, disrespectful, and just flat out rude! Being a woman who values honesty, loyalty, and kindness, I never leave negative comments about establishments, ( I just simply do not return and warn my friends and followers about it)....but in this case, it has happened too many times at BMW Encinitas...and I feel people should BE AWARE! Take your business elsewhere please.

Purchased the 328i used for my daughter because I thought it was a reliable car. She has had minor problems that took her to dealer more than expected. The latest was faulty coils and spark plugs (Had her mechanic who is close by to where she lives fix 2 on separate occasions since she was afraid to drive the distance to BMW location in LA area and didn't know that BMW would replace all 6 due to not getting a notice these coils were faulty) that caused her problems on 3 different occasions that resulted in her just about getting home each time. Strange there was no recall on the coils although BMW no longer uses these coils according to service reps statement to me (Nicole). When she brought car in to have all 6 coils replaced free under smog warranty in CA (only knew this since I called BMW to get a quote on replacing the 3rd coil malfunction), they found a lower radiator hose leaking that would cost over $600 to replace (HMMMM). Brought the car to my personal mechanic and it was not the lower hose but a upper one. He fixed it for $225. Tried to get BMW to refund the $400 she spent on replacing the first 2 coils was a waste of my breath).

Our family has 3 BMWs and I bring them all in for regular service and maintenance- my service assignments are with Mike whom is always above and beyond with his customer service and I can count on a fun, great conversation. He is very thorough and awesome at his job. Yesterday when I was leaving- I had the pleasure of meeting Brock. He was bright and happy at 7:30 am and shared he was a proud dad and he kindly walked me to my car and opened my car door for me. He was very sweet in doing so:) Thanks Encinitas BMW and see you tomorrow for round 2 this week!- My Best, HMc

We purchased our first new BMW here. I was initially attracted to the location because they have the most of the M line when running searches. Adham was our sales person. He was very attentive to our needs and was able to answer all questions or find a way to get the answer if he did not have it. He made our experience a very enjoyable one. Overall, if you are looking for the higher-end BMWs, this seems to be the location for San Diego. Other dealerships when I inquired did not have the M line. One, not to mention, even told me it would be a special order.

I have leased and purchased a car at bmw Encinitas. I LOVE LOVE my car and had a wonderful experience. I received such wonderful service that I traveled from northern California for my lease conversion. I felt like their only customer. They have a client for life!

Thanks to Jeff and the crew for the seamless purchase. Jeff picked us up from the airport. Car was cleaned before our arrival. Stocked up with water for our drive back to SLC. Carol in parts was great. They had the floor mats in stock, picked up a nice litte bag amd some great recommendations for dinner.

I puchased a used M6 remotely - I live in WI... Initially things went smoothly. Polite and accomodating and worked well remotely via email and even text. It changed 180 degrees after the sale closed and they were paid on around April 16th. I paid the approximately $4k in WI sales tax which is required to transfer a title and for me to legally drive the car in WI and a $420 fee for expedited transfer and registration via VRT services. It is 5/24 and they have not paid VRT services and they have not transferred the ~$4k in sales tax I paid. They have told me 5 or 6 times that it had been FedEx'd that day. The most amusing, in a dark way, was the Sales Manager telling me that it had been wired and they confirmed receipt. I had just hung up with VRT and knew that wasn't true. The ease at which they lie tells me this is a chronic, cultural problem. Last Friday I was told the check was FedEx'd again and they'd have it Monday. I asked for a tracking number, he (Scott) said he'd call me back with it. No call and the check wasn't sent. This week Nobody will even pick up - they have caller ID, much less call me back. Apparently I have to go legal which is, again, unfortunate but I'll spend $25k making this right and making it a matter of public record. This is not a grey area, a misunderstanding or a minor slip up - this is intentional on their part and clearly not an isolated incident. I trusted the BMW brand would not have an unethical dealership like this but they do. Be careful or probably best to just avoid this place altogether.

I bought a certified M4 with engine light on, since I have to go back to San Jose on that day, I did not do the repair in the dealership. I was told that I could check this issue in local BMW. When I check this out in BMW Steven creek last week, it was caused by broken wires near the engine(most likely caused by rodent damage) with a repair quote of 2900 dollars. I contact the sales manager in Encinitas today and try to figure sth out. He told me that it has been too long and too many miles were used. He refused to take the responsibility for the damage. This is a below 10000 mile certified M4 and between the day that I purchased it and last week, it didn't need to be serviced. Except the engine light was on(the sales man told me 'it's a certified car, it could be just short circuit cased it'), and I didn't encounter any problem while I was driving. Therefore, I didn't go to the local BMW until it needs to be serviced. The local BMW pinpoint the cause of this issue and it was the broken wires. Except that, there is no other reasonable explanation and the light was on since I bought it from BMW Encinitas. Yet, Mr. general sales manager in Encinitas refused to take any responsibility.(When I asked to talk to the someone else in charge of this issue, he said he's the boss and there is no one else I can talk to). I bought my first BMW three years ago. The local BMW has always performed good care to my car and great services. I trust BMW in their good service and work standard before this incident. Thats the reason I chose certified cars and clearly my trust is misplaced. Whats the difference between 'certified' and 'used' in BMW Encinitas? A certified M4 with less than 10000 miles has proven to have broken wires near its engine. Good luck with the 'used' car bought from this place.

I bought a certified M4 with engine light on, since I have to go back to San Jose on that day, I did not do the repair in the dealership. I was told that I could check this issue in local BMW. When I check this out in BMW Steven creek last week, it was caused by broken wires near the engine(most likely caused by rodent damage) with a repair quote of 2900 dollars. I contact the sales manager in Encinitas today and try to figure sth out. He told me that it has been too long and too many miles were used. He refused to take the responsibility for the damage. This is a below 10000 mile certified M4 and between the day that I purchased it and last week, it didn't need to be serviced. Except the engine light was on(the sales man told me 'it's a certified car, it could be just short circuit cased it'), and I didn't encounter any problem while I was driving. Therefore, I didn't go to the local BMW until it needs to be serviced. The local BMW pinpoint the cause of this issue and it was the broken wires. Except that, there is no other reasonable explanation and the light was on since I bought it from BMW Encinitas. Yet, Mr. general sales manager in Encinitas refused to take any responsibility.(When I asked to talk to the someone else in charge of this issue, he said he's the boss and there is no one else I can talk to). I bought my first BMW three years ago. The local BMW has always performed good care to my car and great services. I trust BMW in their good service and work standard before this incident. Thats the reason I chose certified cars and clearly my trust is misplaced. Whats the difference between 'certified' and 'used' in BMW Encinitas? A certified M4 with less than 10000 miles has proven to have broken wires near its engine. Good luck with the 'used' car bought from this place.

My car was in an accident and had over ten thousand dollars of repair work done. My car looks great!

I hate surveys but the customer service at BMW in Encinitas is superlative. Mike Voiles, in particular, is a great service rep.

Jeff was great with helping me getting a car, understood exactly what I was looking for. I'm very happy with the car I ended up getting. I came to the dealership after looking at other dealerships and private sellers. I came when I was very exhausted from looking. I arrived to the BMW dealership in Encinitas with my uncle (He knows much more about cars than I do). In the begging we looked at a Toyota but I didn't "feel the vibe". I told Jeff I wanted a "sexier" car, so he showed me several other options. In the end, the VW was the perfect fit. Drives smoothly, looks great and has low mileage. The purchasing process was a little long but I think it's standard cause there is a lot of paperwork involved. Jeff walked us through every step and even answered my questions after I already bought the car. Everyone in the dealership was very friendly and professional. I had a good experience and got a good car In a very very good condition!

Have had multiple cars from this dealership. The staff is phenomenal, the work performed is great, but to be honest they are a bit pricey. Usually they do a great job of cleaning the car before you pick it up, but his time the cleaning staff didn’t. They left brake dust on the rims and left watermarks all over the vehicle. However, that being said, the overall experience and professionalism is fabulous. Keith has been absolutely wonderful over the years. He answers every question as if he were your best friend giving you advice. He lets you know what’s needs to be taken care of immediately and what can be delayed. He always keeps you informed of what’s going on with your vehicle and always contacts you to go over options with the repair of your vehicle. I would give this rating 5 stars just for Keith, but the little things with the detailing/cleaning this time around are what dropped it to a 4 star.

I took my 2014 BMW 428i in for service last Friday and they gave me a 328i loaner to drive. Everything went perfect and my car was all washed when I went back to pick up my car. It was all good!

Overall a great experience accept maybe the Financing which took almost 2 hours.. Would definitely shop here again.

Andrew Wood is a gem of a salesperson. He made the buying experience a breeze, and got me the best deal possible on my 2018 330i lease. Totally recommend going to him for all new car purchases.

Don't Buy your car here if you have no clue. Bad service, They treat you like lower than scum when buying pre-own certified cars. The General Manager from this location has no skills with customer Kashani, Ashkam. Don't fall for their extended warranty!!!! Just read all other bad reviews about this place on yelp. Their employees at the work, doesn't seem to like helping customer. I have brake problems, They wouldn't even take care of that. That should be dangerous and illegal. This is why I will never go back to this place again if have too, I would never buy a BMW. Audi Take much better care with their customer by far. They also have shady sales pitch.

Ask for Ben - he's the best. He helped me find the exact car I wanted and didn't make me feel like a pain in the bum, even though I know I was. He's super on top of things which I totally appreciate. Everyone I dealt with there was so nice; Pat in Lease Returns, Jordan in Finance and Jed the Genius! I live in Banker's Hill and drive to Encinitas because I love this place. I am a loyal customer and recommend it to anyone who's looking for a new or used car.

Do not trust these guys. We bought out our lease from them and were pushed into an extended maintenance package because we were told we needed new breaks and rotors now or very soon. The guy even stated that we would be able to get these done twice before the package expired, he said they could change them as often as they wanted (not true they are limited by BWM, do not fall for this trick). We are 15k into the extended maintenance package, have brought the car in three times they now they are refusing to replace the breaks because they said they are fine and don't need to change changed. I talked with the service manage, told him how were were sold on the package because we were told our breaks were ready to be replaced. He begin arguing with me that they would have never told us this to sell us the package and they can't change the breaks now rather than try to help find a solution to the problem. I honestly never leave negative feedback but this was the worst experience I have ever gone through with a dealer. Wish this was not the case cause we love our car. We will now drive out of our way to another BMW dealer to avoid these guys.

Four stars: When I scheduled the appointment, I was told it would take 1.5 hours. When I arrived, I was told that there were "programming updates" and the estimated time increased to 4 hours. The car was ready after 3 hours. Its difficult to plan your day when you were given the incorrect information at scheduling time.