Recent Reviews from BMW Encinitas

I give this place 2 stars because of my last encounter with them... let me start here, I came in to get my car fixed at the collision center at BMW Encinitas, I spoke w rep Sherry there, she was very nice and seemed like she knew what she was doing, so I put all my trust in her. I had multiple insurance claims for different damages, one being 100% not my fault and the other parties insurance would cover, and 2 other damages that my old insurances were trying to say were separate, so they only covered barely half of that... anyways, what I was quoted in Person was completely NOT what I had to pay when I showed up to pick my car up. What sherry had told me was no worries you won’t be coming out any more than your deductible would be(1,000$), should’ve known better or atleast for something signed and in writing bc I guess throughout the process of them fixing my car, Sherry adv there was going to be 1500 more needed but never said it would come out of my own pocket, the way she worded it was in deductible or included in , I’m 23 not very educated on what the exactly means, but still I would expect to not be lied to Iv been w BMW for about 5 years now. So there I was 3 weeks later expecting to pay maximum 1,000 plus the money from my insurance they covered (est 1800$)BUT NOPE, got a bill for over 4800. I don’t know why this wasn’t told to me from before she even started to Fix my car, but there I was broke 23 yo college student thinking I had enough to cover what was quoted from the start, here I am having to ask my mom for a loan, AND thank GOD I had her there bc then I would’ve been out of a car for weeks just trying to save up for the remaining balance that I didn’t even know I needed. I talked w Sherry and told her I don’t remember discussing this, she swears she told me it would be additional, I adv you said I would be coming out of my deductible at MAX. I adv her I would’ve saved money if I had just went through my insurance all together, she informed me “well it’s going to save you money on your insurance, now your insurance won’t go up”. Ok well shouldn’t that been explained BEFORE we got to this point not AFTER when I have no choice but to sacrifice every PENNY I had in the bank plus my single moms bank too? But here I am, my car is completely fixed and I am very grateful they did a great job don’t get me wrong. But now I have no money for the holidays and I couldn’t even cover my rent this month. Thanks again.

Kellie Boteler Dec 6, 2019

I have been leasing BMWs since 2007. And I basically dealt with most dealerships in San Diego. This has been by far the worst experience I have had with a BMW dealership! On the surface, they are extremely nice and they promise you the moon. They are not rough and standoffish. Instead, they are all smiles and are very “accommodating to your needs”. That is when you should be very careful! As I mentioned, I have leased several cars over the years: usually when the lease is near its end, I start shopping around. Historically, the dealers are able to waive the remaining 2-3 months of the old lease. I never had that in writing, it was understood to be a part of the deal. This time, BMW of Encinitas said that they will do the same, and since it happened 4 times before, (especially with all their smiles) I let my guard down against my best judgment. I DID NOT GET THAT PART OF THE AGREEMENT IN WRITING. After the new car deal was signed, the confusion started: initially they tried to have me pay for repairs covered by the warranty. The second time they called me to sign the (end of lease paperwork) and after waiting for 20 minutes they claimed that the papers are not ready and made up some excuse. Then they called the next day and said “we are good”. 2 weeks later, the bill came and BMW is now asking for the remainder of the lease payments! It took me a week to speak to someone in the dealership in person, and by then of course they denied that it is their responsibility. They claimed that it is a “misunderstanding”. I mostly blame myself for not being vigilant and letting my guard down and not having the agreement in writing. I considered taking them to court, but since (other some texts from their salesperson) I have no proof of their promises, I opted not to. I am writing this review to alert other potential customers of the behavior of this dealership. They are either predatory or very disorganized. I really can’t decide. Either way, PLEASE BE CAREFUL AND DON’T BE FOOLED BY THEIR SMILES LIKE I DID! I think this will be my last BMW. This dealership really has turned me off this brand. And the worst part, I am not able to enjoy my new car. Every time I look at it, I remember this negative experience!

Fadi Feb 15, 2019

Fadi N. Feb 15, 2019

I have been using BMW Encinitas for several years and have always been happy with their service. My 1 series was recently hit (lightly) by a car backing up, and it sustained a light scratch above the driver side rear wheel. The other driver was a young colleague of mine, not a lot of money, and very apologetic. I told her I would get a quote from the service department since I already needed some other work done on the car. After the repair/body shop department looked at the scratch for all of 10 seconds, they came back with an estimate for $2,200. This involved basically disassembling the entire driver side panel, and then all the fancy paint stuff. Most of the cost is labor. Now I understand that they want to offer the best job possible. I work in a field where we create estimates on a daily basis. But, I also let clients know that there is more than 1 way to treat/fix something. Knowing that $2200 would bankrupt the girl who hit my car, I told her I would explore other options. SO I went and purchased a scratch kit from auto zone for $10. After 20 minutes of gentle buffing, that horrible paint scratch that I got quoted over $2K for was 95% gone. The majority of it was paint, and there was only a very superficial scratch that I plan on fixing with touch up paint. Again, I know that have to offer the best treatment option possible, but if the guy actually felt the scratch and told me that another option would be to just remove the pain and touch it up, I would have appreciated their honesty. On a side note, my routine oil change then turned into another 4-5 problems, totaling an additional $2500 (which I obviously didn't go for). The lady couldn't explain to me what exactly needed to be done and what my other options were. It was do this, or nothing at all. They also said my rear tires were going, even though I just purchased brand new Pirelli's last year with only about 5K miles on them. They definitely lost my trust.

scottyd123 May 9, 2016

I first came to BMW of encinitas to purchase a used X5 diesel I saw for sale on the internet. I got to the dealer pretty late at night and tired so I wanted in and out of the place. I got there and didn't go over the car as well as I should have but being in the car industry most of my life I assumed a new car bmw dealer wouldn't put junk out on the lot to rip off the locals and ruin their reputation, I was wrong... On the way home I noticed a tail lamp failure, I didn't think much of it but when I got home I found the light was working but the malfunction indicator was still on and this is a bigger problem then just a bulb. The next morning I walked up to the drivers side and got in, I started to adjust my mirrors when I saw something looked wavy and not straight on the passengers side (saw this in the mirror). I got out to investigate and was horrified to see that the bmw I just purchased and was assured by the dealer had never been in a accident had clearly been in a accident and repaired poorly. I called and they tried to tell me that just because a car has been in a accident doesn't lower its value... idiots... then tried to tell me if the car has been repaired properly then it shouldn't matter, I stated if the car had been repaired properly I wouldn't have noticed the repair... They reluctantly took the car back, I told them to sell me a brand new X5 at a good price and they did. I had a X5 built to my specs and waited for it to be ready. I stated I wanted to take delivery at the BMW factory as I saw online available and even asking several times for this they ignored it and sent the car to the dealer in SD. Whatever lets go get our new car, I get there and the car had 10 miles on it, this may seem like no big deal but when a car is delivered to a dealer from the factory it comes with under 2 miles on it every time (I sold cars for over 20 years so yes I know this for a fact). My car also had none of the little nipples on the tires that are there when they are new. I have to assume the rest but I believe they took my car out and beat it, did donuts or something because the driver side rear tire had a rip in it when I got home and as I stated there were no nipples on the tires and the car had 10 miles on it. Then the phone calls start. I would get a phone call and ignore it because I was at work and it would immediately ring again so I would silence it again, then it would ring again right away. It was like I was being harassed by a drunk ex girlfriend or something. After this happened a couple times I called the dealer and asked them to stop calling me, they assured me the calls would stop, they didn't. After a few weeks of calls I called and bitched out the salesmen who sold me the car. Once again he assured me the calls would stop. A week later same thing calling and calling and not leaving time between calls making my phone ring over and over while I'm in a meeting. Finally I answered and it was the very salesmen who assured me the calls would stop!! I was so mad he was acting like a child (Juan Duff), this clearly must have been because they were mad I returned the first car and mad I wanted to order my car the way I wanted it instead of picking one off the lot. This is a run down dump not worthy of a BMW badge on the building. The place is falling apart in every way. The sales team is weak, the cars are junk. the building is falling apart, they have no idea how to treat customers and apparently no idea how to pick or repair used cars since the first car had been in a accident and either the used car manager didn't notice or their body shop did a horrible job fixing it. Either way the used car manager shouldn't be working there because he either couldn't tell a car had been hit when he bought it or he didn't check the body work after their body shop fixed it. Either way he doesn't deserve his job and should go to a $5k or less lot in the ghetto or something if those are the kind of cars he picks and sells. GO TO ANY OTHER BMW DEALER IN THE WORLD!!

Josh Stinson May 7, 2016

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