They will steal your money! They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their extended maintenance warranty. They said I could cancel whenever I wanted for a full refund. I started down the quest of canceling the extended warranty just a couple weeks later. It is now August 2018 and I have been trying to get my refund ever since. I've call them and went into the dealership countless times and each time they say they'll look into it and make sure I get refunded. Eventually I wrote a letter asking for the refund, otherwise, I'll see them in small claims court. Crickets! Unfortunately now I have to waste more of my time trying to get my money through the courts. Avoid this dealership like the plague!

They will steal your money! They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their extended maintenance warranty. They said I could cancel whenever I wanted for a full refund. I started down the quest of canceling the extended warranty just a couple weeks later. It is now August 2018 and I have been trying to get my refund ever since. I've call them and went into the dealership countless times and each time they say they'll look into it and make sure I get refunded. Eventually I wrote a letter asking for the refund, otherwise, I'll see them in small claims court. Crickets! Unfortunately now I have to waste more of my time trying to get my money through the courts. Avoid this dealership like the plague!

I brought in my 2008 328i BMW for two recalls. They folks in the office treated my nicely like a normal customer . Very happy with the service.

I bought a used 2015 BMW 528 and I love the car. Adham was the sales rep who assisted me. No pressure during the entire transaction. He even held the car for me for a few days before I came in to buy it. I feel I got a excellent car for the price. I would recommend BMW of Encinitas to others.

Super sales man

very helpful service advisor (Art Alvarez). Work done timely and with a smile even though they seemed to be very busy.

The WORST service department EVER!!! Brought my leased car in because it was not driving smoothly (never really did) was told I needed all new tires after 13,000 miles. Then told it was out of alignment and that would cost $1,650. Tried to charge me for alignment after the $1,650 again. The sales manager never called me back, was told he is too busy selling cars. Got some "fixer" guy to call me back and basically just bully me. Payed them for the tires + having the other work done elsewhere. I do not like BMW of Encinitas at all.

My 6-year-old convertible top had an error. The error code suggested a simple sensor replacement. They tried to upsell me for $1,000 in service to run extensive "diagnostics." The sensor cost $25 and it took me 2 hours to replace it despite having never done it before. Ridiculous.

Thanks to Davin for prompt, friendly and professional assistance. Finance went out of their way and beyond service with a very cranky old customer, thank you and apologies for that. That was probably the fastest car purchase and delivery ever! BMW Encinitas Rocks!

Took my car in for a faulty electrical gas issue and got it fixed on the same day. Service center were really nice and was pleased with the service that day. Big Thank you to Joey and Mike. They even apologized for the malfunction which was great. Great Job BMW Encinitas.

It's very unfortunate in today's day, (when it is paramount to have quality customer service,) BMW Encinitas FAILS completely in this department! I purchased a BMW from them awhile ago, and EVERY single time I have brought it in for service, MATT "director of services" has been completely rude and combative. This is definitely uncalled for. He is short tempered, argumentative, and just simply unpleasant to deal with. We have so many qualified people in this world, that would love to have his job...and perform it with quality assurance! He must be friends or related to the owner, because ANYONE in HR or management/staff would have fired someone like him, years ago! Looking at these reviews on an average, there is a combination of between 1 to 3 stars ratings, with most being in the 1 category. If you figure the average BMW sells for about 65 thousand dollars, the company is losing about 1.3 million in sales, because of poor service. Even my own Father, who has experienced this rude behavior at Encinitas BMW, was going to purchase a new car...and decided THAT DAY, to buy a brand new Lexus...just a few days ago! I found the exact OPPOSITE when I visited Long Beach BMW. First of all, their service department is gorgeous, NEW, clean, and welcoming...with complimentary coffee and snacks (in the service department. NOT SALES). They were helpful, considerate, and really genuine with my concerns and needs. I mentioned to them my experience with Encinitas BMW, and they said they have heard the same story about Encinitas being impolite, disrespectful, and just flat out rude! Being a woman who values honesty, loyalty, and kindness, I never leave negative comments about establishments, ( I just simply do not return and warn my friends and followers about it)....but in this case, it has happened too many times at BMW Encinitas...and I feel people should BE AWARE! Take your business elsewhere please.

Purchased the 328i used for my daughter because I thought it was a reliable car. She has had minor problems that took her to dealer more than expected. The latest was faulty coils and spark plugs (Had her mechanic who is close by to where she lives fix 2 on separate occasions since she was afraid to drive the distance to BMW location in LA area and didn't know that BMW would replace all 6 due to not getting a notice these coils were faulty) that caused her problems on 3 different occasions that resulted in her just about getting home each time. Strange there was no recall on the coils although BMW no longer uses these coils according to service reps statement to me (Nicole). When she brought car in to have all 6 coils replaced free under smog warranty in CA (only knew this since I called BMW to get a quote on replacing the 3rd coil malfunction), they found a lower radiator hose leaking that would cost over $600 to replace (HMMMM). Brought the car to my personal mechanic and it was not the lower hose but a upper one. He fixed it for $225. Tried to get BMW to refund the $400 she spent on replacing the first 2 coils was a waste of my breath).

Our family has 3 BMWs and I bring them all in for regular service and maintenance- my service assignments are with Mike whom is always above and beyond with his customer service and I can count on a fun, great conversation. He is very thorough and awesome at his job. Yesterday when I was leaving- I had the pleasure of meeting Brock. He was bright and happy at 7:30 am and shared he was a proud dad and he kindly walked me to my car and opened my car door for me. He was very sweet in doing so:) Thanks Encinitas BMW and see you tomorrow for round 2 this week!- My Best, HMc

I have leased and purchased a car at bmw Encinitas. I LOVE LOVE my car and had a wonderful experience. I received such wonderful service that I traveled from northern California for my lease conversion. I felt like their only customer. They have a client for life!

Thanks to Jeff and the crew for the seamless purchase. Jeff picked us up from the airport. Car was cleaned before our arrival. Stocked up with water for our drive back to SLC. Carol in parts was great. They had the floor mats in stock, picked up a nice litte bag amd some great recommendations for dinner.

I puchased a used M6 remotely - I live in WI... Initially things went smoothly. Polite and accomodating and worked well remotely via email and even text. It changed 180 degrees after the sale closed and they were paid on around April 16th. I paid the approximately $4k in WI sales tax which is required to transfer a title and for me to legally drive the car in WI and a $420 fee for expedited transfer and registration via VRT services. It is 5/24 and they have not paid VRT ...services and they have not transferred the ~$4k in sales tax I paid. They have told me 5 or 6 times that it had been FedEx'd that day. The most amusing, in a dark way, was the Sales Manager telling me that it had been wired and they confirmed receipt. I had just hung up with VRT and knew that wasn't true. The ease at which they lie tells me this is a chronic, cultural problem. Last Friday I was told the check was FedEx'd again and they'd have it Monday. I asked for a tracking number, he (Scott) said he'd call me back with it. No call and the check wasn't sent. This week Nobody will even pick up - they have caller ID, much less call me back. Apparently I have to go legal which is, again, unfortunate but I'll spend $25k making this right and making it a matter of public record. This is not a grey area, a misunderstanding or a minor slip up - this is intentional on their part and clearly not an isolated incident. I trusted the BMW brand would not have an unethical dealership like this but they do. Be careful or probably best to just avoid this place altogether. See more

I bought a certified M4 with engine light on, since I have to go back to San Jose on that day, I did not do the repair in the dealership. I was told that I could check this issue in local BMW. When I check this out in BMW Steven creek last week, it was caused by broken wires near the engine(most likely caused by rodent damage) with a repair quote of 2900 dollars. I contact the sales manager in Encinitas today and try to figure sth out. He told me that it has been too long and too many miles were used. He refused to take the responsibility for the damage. This is a below 10000 mile certified M4 and between the day that I purchased it and last week, it didn't need to be serviced. Except the engine light was on(the sales man told me 'it's a certified car, it could be just short circuit cased it'), and I didn't encounter any problem while I was driving. Therefore, I didn't go to the local BMW until it needs to be serviced. The local BMW pinpoint the cause of this issue and it was the broken wires. Except that, there is no other reasonable explanation and the light was on since I bought it from BMW Encinitas. Yet, Mr. general sales manager in Encinitas refused to take any responsibility.(When I asked to talk to the someone else in charge of this issue, he said he's the boss and there is no one else I can talk to). I bought my first BMW three years ago. The local BMW has always performed good care to my car and great services. I trust BMW in their good service and work standard before this incident. Thats the reason I chose certified cars and clearly my trust is misplaced. Whats the difference between 'certified' and 'used' in BMW Encinitas? A certified M4 with less than 10000 miles has proven to have broken wires near its engine. Good luck with the 'used' car bought from this place.

LOVE this dealership!!! Juan Duff was my salesman and went above and beyond anything I have ever experienced in helping me to find the PERFECT car.The entire leasing experience went very smoothly from start to finish. This is my first BMW and Juan and his team made sure I knew everything I needed to know. I had a terrible experience with Infiniti with my last car lease and will never look back!

I took my 2014 BMW 428i in for service last Friday and they gave me a 328i loaner to drive. Everything went perfect and my car was all washed when I went back to pick up my car. It was all good!

Don't Buy your car here if you have no clue. Bad service, They treat you like lower than scum when buying pre-own certified cars. The General Manager from this location has no skills with customer Kashani, Ashkam. Don't fall for their extended warranty!!!! Just read all other bad reviews about this place on yelp. Their employees at the work in doesn't seem to like helping customer. I have brake problems, They wouldn't even take care of that. That should be dangerous and illegal. This is why I will never go back to this place again if have too, I would never buy a BMW. Audi Take much better care with their customer by far. They also have shady sales pitch.

Davin (Wibowo) was great on helping me find a replacement for my 2015 i3 Rex. He found a slightly used 2017 that fit it my needs and he made sure I stayed on my budget, I definitely will reach to him again next time I need to replace one of my cars!

I enjoy interacting with everyone at BMW Encinitas! They are kind and courteous. My recent lease experience was phenomenal - I will definitely go back.

My service advisor, Arthur Alvarez, is awesome and ever accommodating. He is just good at what he does, has excellent skills, and always always ALWAYS ready to help! Thank you, Arthur!

first time using the service It was more than excellent

I have called twice now to ask for an estimate on replacing my rear brake pads. Both times I have been put through to Keith's voicemail. He doesn't return my call. I reached out on FaceBook but you cannot help me here. Horrible, horrible service by BMW's standards. I'm blown away.

Thomas helped me with an airbag recall on my 330i. While they were at it I had them change the oil. Car was ready before promised and was washed and vacuumed when I picked it up. Pleasant experience!

Easiest car buying experience ever! This is the 3rd car I’ve bought from Encinitas BMW; they are my dealer for life!

Way better customer service experience than San Diego BMW!

On my fourth BMW, I would say that I enjoy their cars. We need cars with exceptional safety features and BMW fits the bill. The cars are stylish, comfortable and easy to drive with a lot of power. BMW of Encinitas always gives me the best service, speedy and reliable. I will be back.

Love our new X1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Always have the best service ever, I am so spoiled. Bought my 6th BMW here and was very well taken care of by Ash Kashani and Jeremy :) thank you guys! You rock!

Very good. Took a bit longer than promised (2 hours vs 1)

My 5 series was taken into repairs at BMW Encinitas and couldn't be happier. Andrew Jones and his team have done a great job and looking forward to driving my car out of the shop.

As always, Keith and BMW Encinitas were wonderful to work with.

The check engine light had come on in my 328d wagon; plus it was almost time for a service, so I took the car to BMW Encinitas. Nicole Witzke was the member of the service department assigned to me. The service was great; I had a loaner while my car was being repaired and everything was covered under warranty. I hope my service appointments always go this smooth.

Unfortunately the service aspect seems to be declining. I've been taking my BMW's to Encinitas for almost 15 years and over the last few years the customer service aspect had gone down hill. Poor communication with regards to what is happening with your car. Customer should not be the one that had to call in to find out what is happening at the end of the day. The actual car service is great with BMW technicians is expect nothing less. Unfortunately BMW Encinitas had lost my car purchasing business about 6 years ago now it looks like they are going to lose my service business as well.

Awesome experience picking up my new X6M. My salesperson Davin Wibow is a total car enthusiast and committed to a long term relationship and not just a transaction. This is my fifth BMW but #1 for the overall sales experience. I wouldn't hesitate to recommend BMW of Encinitas to others.

Adham and the staff go that extra mile to please. I recently purchased a gently used x3. The staff at BMW took care of all the items I wanted buffed and fixed. They even have me a loaner car. A brand new x 5!!

Great experience, Arthur was great and everyone was extremely courteous and professional, including Ryan, the Uber driver that BMW provided me.

I had the opportunity to work with Nicole when taking my car in for the first time. She was pleasant and very helpful. She made me aware of the schedule maintenance items needed but was in no way pushy or aggressive , as some dealerships can be. I will certainly take my car back to this dealership although I live some distance away.

Gerald was absolutely awesome! He handled everything quickly and efficiently. Provided me with updates and was just overall very professional! THANK YOU!

First time bringing my car here for service and now I can't imagine going anywhere else! Mike Voiles was friendly, helpful and informative. Great experience all around.

Exceptional sales, I interacted with Adham Talesh all through the process and he went over and beyond, to get me the numbers I was trying to reach. Definitely recommended.

I found the service staff to be friendly and helpful. Thanks for the great service!

Got an appointment quickly, a loaner car and my car fixed under warranty. Also did oil and brake fluid service. All done right.

Well, bought a nice 750Li, and the service team - Nicole Witzke, and Mike Voiles - did another great job for me. Their service is second to none, and do not despair at my very detailed requests! They treat you with great respect, follow up with everything, and deliver 100%. I could not wish for more, and as a true car nut, that is not an easy task for them to achieve. I cannot recommend them enough.

I stopped by to check the BMW i3, and the sales agent Kash treated me like the King of Customers, making sure I had all the information I needed, and meticulosly following the deal in all its steps, to ensure everything went smoothly. He followed up with me in the next couple of days to verify everything was okay.

Great Service, quick turn around, Employee Andrew Jones was very nice and their Uber shuttle is a great idea.. Thank you BMW for your Service!

The service representative was professional, thorough, and efficient. The car was serviced as needed and was returned clean.

Really great service from the time I made the appointment until I picked up my car. I dealt with Mike Voiles and he was excellent.

Joey was great! He was very knowledgeable, friendly and patient. The location was a little run down but his part of the experience made that less of a concern. I was sad to say good bye to my 325i but I am loving my M3. Thanks Joey!

Had a great experience buying here. Highly recommend BMW Encinitas. Ask for Katheryn; she'll take care of you. My wife and I bought a 2017 X6 and the process was haggle free, painless and seamless. It's our first BMW and from here on out we're driving BMW exclusively. Also wanted to give a shout out to Mike Voiles in service. He was super friendly and willing to help out in every way possible. He has a great attitude and doesn't belittle your concerns. Great experience all around.

My BMW is precious to me and I know it was in good hands for some minor maintenance. Arthur Alvarez is a true professional, friendly and was very clear on the maintenance that was needed, even asked permission if they could wash my BMW...top notch service. Thank you Arthur.

Let me start off by saying I'm one of the toughest customers to deal with probably with cars being a car guy myself. It's hard for me to put trust in people with my vehicles as i treat each and every one of my cars as a child. So there's something to say when I don't live in North County but still make time to have my BMW's only serviced by the Service Dept of BMW Encinitas. The entire staff is extremely helpful, friendly, and informative. My Service Advisor Mike Voiles is an A+ guy. Always greets my family with a warm smile and treats us with the highest standard of hospitality. Mike goes above and beyond answering my many questions (what do you expect from a car guy?) and ensuring we get our cars back on the road as soon as possible. Highly Recommended!

I bought my X3 from BMW Encinitas and have been very satisfied with their handling maintenance and customer service, from the word go! Just yesterday, my car was serviced by Darren M. I'm so happy � and impressed at how my car was maintained. Darren is such a detailed person when it comes to putting your car in its almost new condition! I recommend this dealership in a heart beat�!

Keith Sherman was very helpful in sorting out a recall issue. My experience with this dealership was very pleasant.

When I had complex questions about interstate purchase (CA to AZ) details regarding title, taxes, transport, etc, the manager barked at me: "Don't buy the car, go somewhere else." When I balked at the price, they arrogantly stated: "AutoNation does not negotiate." Two days later, they dropped the price several hundred so if that is not a negotiation, what is? Everyone is well dressed and buff and super sort of fake friendly but incapable or unwilling to actually do their jobs. It days of emails and texts to finally get documents I was legally entitled to at signing. The car itself was delayed four days while everyone took a long weekend slash vacation. When I called to complain to a manager, I was put through to the salesman who was falling down on the job to begin with.

Fantastic customer service. Had no appointment but walked in and Mr. Kamberogiannis was happy to help me get my car in for service.

When I began asking detailed questions about title transfer, paperwork and fees, the manager told me: "Don't buy the car, go somewhere else." I should have heeded his advice. Everybody pretends to be nice and helpful but once they have your money, they fail to deliver the promised paperwork and so far they have failed to deliver the car after four days. Still waiting.. I categorically condemn bmw encinitas as a dealer who fails to deliver, fails to communicate, and fails to tell the truth.

I've heard nothing but good things about Encinitas BMW in the past. I decided to stop by and check out leasing options for an X5. Their inventory was stacked. Juan helped me locate a car that had all the options I was looking for. This was my first leasing experience and everyone involved was straight forward and transparent. I couldn't imagine the process going any better. I would highly recommend Encinitas BMW if you're in the market.

Went out of their way to replace a defective vent on our CPO that another dealer refused to replace under warranty. The staff is friendly and does everything they can to make service trips quick and painless. Thank you! Highly recommended.

Craig was very helpful in introducing us to the car we liked. At the day of purchase we stayed till almost 11pm at night due to another customer long process of purchase. Mark Gaines helped us close the deal and was there till we drove away and he was quick to respond to my questions regarding the car (even when he was off work) It was a long wait that day and we had a long drive home, so that could improve but all in all it was good.

I had1- 2 star -below average- experience previously here in this Bmw service center before Nicole Witzke has started taking care of my car's service request. She is the true definition of a stellar customer service you would expect from BMW. I give her 5 stars . Hope to see more advisors like her!

wonderful staff. we are always taken care of and treated very well at Encinitas BMW.

Excellent. Mike went over the top to make sure that I was completely satisfied with the service.

It's not family owned anymore but still great service and vehicles. We are on our 7th. The BMW genius service is a must with the new technology in our cars. We truly have the Ultimate machines from our local BMW dealership.

NICOLE is Service is awesome !!! We live in Mission Hills but prefer the higher level of service and care we receive here at BMW of Encinitas. We have used this Dealership twice now and the service has been exceptional both times. Thanks Nicole!

Very kind and professional staff will be very mindful and effecient of your time spent there. The service department makes sure that your service takes as little time as possible

Amazing customer service and very professional employee. It was great experience to deal with Ash and Andrew when I was there to purchase BMW 430i convertible. They beat all the price.

Arthur and the entire service team are some of the best in the business. Have serviced my BMWs for over a decade and take solace in the fact that really know what they are doing. Yes, you might be able to save $20 going to a non-certified shop, but in the end you will always be paying more. In conclusion, I can state with the upmost of confidence that Darrin Fetterolf, the general manager, runs a well-tuned machine and I would never even think about working with any other BMW dealership.

I have been extremely happy with the service that I received from Keith Sherman at BMW Encinitas. I brought my car in because the hood wasn't closing and the annoying buzzer would keep going off even when I finally got the hood to stay closed. He remembered all the little problems I had in the past regarding the car and quickly made me feel at ease that my car was in good hands. And, by the way, it didn't cost me anything.

Encinitas BMW did a great job in servicing the Lexus I purchased at the dealership! Bill Berrier

Very good buying experience and salesman knew his product and explained it well.

Jordan Fisher made buying a car a pleasant experience, which is hard to get in car buying experience. felt he was honest, super nice & cared about getting me into the car I wanted. your buying experience is worth asking for him to help you. thank you Jordan

I needed my tires to be replaced, and few other things needed to be fixed. Thomas guided me through an extraordinary service. He listened and took notes of what needed to be fixed. He gave me excellent recommendations and took care of business with high level of professionalism. Thank you Thomas!

What ended up being my last stop of the day (after 7 other dealerships), will be my first stop net time. After 8 hours of trying to find a great first car for my Daughter, I accidentally stumbled into BMW of Encinitas. So far, this is the best used car experience I have ever had. The sales professional (Kilroy Davis) was fantastic. The car was immaculate. And the financing department can not be beat. If they worked this hard to sell me a used car, I am going back to buy myself a new car. I talked to several people in the waiting room, and they all had big smiles on their faces.

Work done in a fast, efficient and professional manner.

Excellent all the way around!

Keith is a huge asset to your company. A pure pleasure to deal with, very kind, knowledgeable and very efficient

The people at Encinitas BMW where the best when it came to buying our new BMW 528. They were very professional and I would recommend them to anyone who is interested in purchasing the Ultimate Driving Machine.

BMW Encinitas provided the utmost professional service in our purchase of a beautiful certified pre-owned vehicle. Jeff Partridge was knowledgeable, well-mannered, smart and witty making the entire experience rewarding. Jeff answered all our questions and provided extra BMW technical and also historical information adding value and satisfaction in our purchase. On the test drive, Jeff explained the different controls, sensors and safety system of the car as confirmed by our driving experience. We took 2 cars for the test drive, comparing the features which Jeff analyze and compare with us within our budget, our preferences and requirements. In between all the paperwork, Jeff made us as comfortable as possible and entertained us throughout the process. BMW Encinitas are lucky to have a staff member like Jeff Partridge and would definitely recommend him to our friends, family and folks to visit their lovely dealership and ask for Mr. Jeff Partridge. Thank You Guys !!!

very helpful and to the point made me feel comfortable with the decision I made for my 7 Thank you.

Helpful and acknowledged employees, fast service.

The staff at Bmw Encinitas's , especially Adam Talesh, were very courteous, fair and professional on my recent purchases of a 5-series! Also, they're follow up has been extraordinary!

Arthur was truly exceptional !!!

My service and turnaround time at Encinitas BMW was very good. My only complaint was the car wash... The exterior car wash was decent - the interior was poor - did not bother to wipe the dust off the dashboard or the center console area. I remember the good old days when you would pick up your car and it was spotless.

I recently purchased another BMW from BMW Encinitas. This time, Davin Wibowo was my advisor/sales representative. Had it not been for him, the deal would not have been made. He was a pleasure to work with, had great initiative, knowledge of what was available, and was willing to spend the extra time and effort to make sure everything was right. The rest of the staff and management provided excellent support to make sure I was satisfied with my purchase. Paul Clark made the paperwork a breeze. He and Davin saved me a lot of time. I highly recommend BMW Encinitas--again. We recently had the good fortune to work with Peter Gautille of BMW of Encinitas for the purchase of a new BMW. Peter located the exact model, colors, and options we were looking for, even though other dealers told us they searched and there were none available. Once the vehicle was located, Peter guided us through delivery, payment and set-up, in first class fashion. He spent a lot of time familiarizing us with the vehicle’s electronics. He also activated BMW Assist and Sirius Radio for us. Peter’s engaging personality, his easy manner, his knowledge of the business and of the vehicles, make him a great asset of BMW Encinitas, and someone to whom we will return for our next BMW.

It is where I have been getting my car serviced for the past 5 years. It was a no brainer to lease my next car with them. Aaron McCormick was super helpful and attentive during the entire process. I highly recommend.

Great experience with Adam and the staff at BMW of Encinitas. Very professional and truly a pleasure to work with them.

Awesome car store, great service.

I bought my dream car (M3) and I couldn't be happier with the service and level of customer care I received from BMW of Encinitas. I worked with Andrew. Let me tell you, he is so knowledgeable with everything related to BMW and he walked me through every step of the process. I live in northern California, we worked out the best possible deal we could and Andrew personally picked me up from the airport when I flew in. The sales manager Alex came up with some awesome ways to make the numbers fit my budget that I didn't think were possible. Paul helped me in the finance department. He wasn't pushy at all. Paul told me all my options, and told me what were the best choices for my situation. Great team, make sure to work with these three for buying your next car. 10/10 would buy again! Thanks guys!

Exceptional Auto Body Shop repair Service by Daniel Barajas, Customer Service Representative. Communicative along every phase of the repair and courteous!

As an active BMWCCA member, I have many friends who are BMW enthusiasts and some are even purist. Needless to say, we're picky on who we deal with when it comes to our cars. This is the second time I purchased a vehicle from BMW Encinitas, and they continue to impress. Ben Regis and Jeff were welcoming and provided excellent service. They went above and beyond to ensure smooth transaction. The follow-up after the purchase to ensure that I'm satisfied with the vehicle was unexpected and reinforced my belief to their principles of providing top notch service. THANK YOU again gentlemen. 10 over 10!

Adham Talesh .....over at BMW Encinitas provided excellent service......

Very happy with my service experience! Advisor was helpful. Happy overall

We purchased our bmw and our experience was very pleasant. Aaron Mccormick was our salesperson and he was very nice, helpful and VERY PATIENT with us. We were unsure the first time we came and came back the following week. We did not feel pressured at all. Thanks Aaron for taking care of us!

Holy Jesus these people are freaking amazing. I bought my car at BMW of San Diego and it was nothing but problems from the beginning. These people fixed all their screw ups ! I love this dealer they definitely earned my service ! Thank you BMW Encinitas for being so amazing. I read reviews and chose to go here and I'm honestly RELIEVED that I came here. Keep up the good work guys ! Art is an amazing service advisor ask for him !!!

The service department was very helpful. Darren greeted me when I arrived to have my 428i serviced. He got in and out quickly and had a very nice loaner for me to use so I wasn't inconvenienced. Others offered to see if I needed help as I was waiting for my loaner to pull around. I've always received exceptional care/service from this dealership. Whatever the G.M. is doing at this dealership, he's doing it extremely well!! Keeps me coming back. Well done!

Very friendly, professional and efficient internet sales guy!

So wonderful experience for BMW vehicle service at BMW Encinitas.

I love this location. The service was excellent. I was taking care of right away no hassles. Everything that I inquired about was thoroughly inspected and corrected. I would definitely recommend this dealership location.

Everything was pre arranged before arrival at the dealership. Upon my arrival the process was very fast and expedient. Alexis was very attentive respectful of my time. This was my second great experience of purchasing a vehicle from BMW if Encinitas and will come come back again in the future.

I was there on 12/29 and worked with sales person (Joey Heggen) and the "closer" (Alex) on a 36-mo lease (no trade-in). Since I am on a fixed income, I made it clear that my payments needed to be due on the 2nd of each month. They assured me that was not a problem. However, once I started working with the Finance person, Mike Orton, it all went South. The process took almost 5 hours. Mike could not properly enter info into the system for starters, and he then told me that he could not change the date on the Lease Agreement. I told him what the sales team had promised and that now, I could not proceed with the deal. Mike then brought in the Sales Manager Justin Beck. To finalize the deal, Justin promised to contact BMW Financial Services so they could adjust the payment date and attached a Due Bill to that affect. Since then, I have received my first payment notice and the date was NOT changed. I assume Justin NEVER contacted BMW Financial Services. Also, I've been waiting for over two weeks for the spare key which was missing. It was a horrendous process. It's amazing to me how the car business continues to be full of dishonest and untrustworthy individuals.

I have been leasing with BMW for many years and this was by far the easiest and most pleasant service I've received thus far. Mike Voiles took great care of me and went above and beyond to make the whole process easy, fast, and even enjoyable for me. Thank you Mike @ BMW Encinitas!

Katheryn was such an exceptional saleswoman from the moment I walked in, until the moment that I walked out with my beautiful new BMW. She was so accommodating of my girlfriends and my needs in buying the car, but also in taking care of the final detailing and painting touches to the car. The car is everything that I've ever wanted, and Katheryn's dedication to making sure I received a great experience and product helped make the whole experience magical, even coming in early in the morning to get me through financing quickly! Thank you KATHERYN! :)

From the moment we brought our 428i into Encinitas BMW we were taken care of until we picked it up. Thomas kept us apprised of the status of the repair throughout and the overall attention to detail was amazing.

Very good service by Alvarez

The customer service was outstanding Craig and Alex were fantastic! We love our new 4 series.

To be completely honest if it wasn't for Craig I wouldn't purchase anything from Bmw he make everything better for me Craig knows how to take care costumers I will definitely recommend Craig to all my friend best costumer expiririence i had thank you so much Craig

5 star because of Adham @ BMW Encinitas. It was a pleasure doing business with Adham ! He was very helpful through the entire process. Since we were out of state, most of our dealing was on phone and email. He was prompt, polite and professional. We found a new friend @ Encinitas. Anyone looking to buy a BMW, we recommend ask for Adham. He is the best and we love love our X5!

Great experience ! I hate shopping for cars but BMW Encinitas makes it easy and they have unbelievable service! We especially love Juan Duff and Darrin Fetterolf who were very professional and made sure we were happy with our car and deal terms.��

The Encinitas service team is on their A game right now. I've owned more than a handful of BMWs with countless dealer service visits around the world. Kieth and Mikey (advisor and shop foreman) took care of all my concerns under warranty as well as three other issues I wasn't aware of. This is my new "go to" spot for dealer work.

Buying a new car from this dealer was generally a negative experience. I wouldn't recommend them for a car purchase.

I have had an excellent experience at BMW of Encinitas and I highly recommend the dealership. Mr. Adham Talesh was the sales rep who took care of us. My husband and I were quite taken by his patience and willingness to work with us. He was very courteous and considerate. He worked so hard to accommodate our needs and to make sure that we are happy customers. He not only got us the car that we liked, but also gave us a deal that we felt comfortable with. I always had nightmares about buying a car and having to deal with car salesmen. That experience is now completely changed because of Mr Talesh and his general manager, Mr. Ash. If you want a pleasant experience, please give this dealership and Mr. Talesh a chance. I am confident that you will not regret it!

Kathryn and Erin did a wonderful job guiding us through the buying experience!

Great experience from beginning to end. Excellent service and communication from Bill, my advisor and were great when explaining options when my lease expires. Highly recommend.

The staff at BMW Encinitas was welcoming, knowledgable, and efficient. It made the entire experience fantastic. I would highly recommend BMW Encinitas to friends and family.

Great experience! So happy I bought from them.

Mike Voiles and team have been doing an outstanding service on my BMWs over the past 5 years. The team is prompt, reliable, and very customer oriented. They also specialize in M-series Sale and Service. I especially appreciate that Mike went on the final test drive with the technician to make sure all the service met my expectations before delivering the car to me. I plan to return to BMW Encinitas for my next service.

Great service team, and a really quick turnaround! They had a loaner ready for us and bundled up a bunch of stuff in one morning to make it as painless as possible.

We were looking for an 328D and had very specific requirements for the options. BMW of Encinitas had One car in stock that met our requirements. No other dealer in or near San Diego County had even one. Juan Duff got us a great deal, and we were in and out with our new (used) car quickly. Highly recommended.

Took the car in for the airbag recall, the DSC light had just come on prior to the visit and the technician said they could not tell anything unless we paid $159 for them to read the error codes. The most irritating issue, they claim they set tire pressure. I checked the pressure and the tires are all 10 to 14 psi below what they claim. I have purchased a car from this dealer and had 3 BMW's serviced by this dealer, this is the worst service ever. Not sure I'll ever go back.

Mr. Voiles provided outstanding customer service as always. BMW Encinitas has never disappointed.

Encinitas BMW was a pleasure to work with. There was no haggling or wasted effort. Craig and his management were very forthright. They offered fair value on a trade and honored the USAA pricing on the vehicle. While there was some contention on the Sirius feature, Craig made it right as quickly as he could.

Best customer service I have ever seen. Easiest car buying process ever and got the best deal. Adham the sales rep and Ash the manager were beyond awesome.

We were looking for an i3 REX and had very specific requirements for the options. BMW of Encinitas had two cars in stock that met our requirements. No other dealer in or near San Diego County had even one. Jordan got us a great deal, and we were in and out with our new car quickly. Highly recommended.

We were looking for an i3 REX and had very specific requirements for the options. BMW of Encinitas had two cars in stock that met our requirements. No other dealer in or near San Diego County had even one. Jordan got us a great deal, and we were in and out with our new car quickly. Highly recommended.

Great experience, thanks Ben! Finance manager was super easy to work with as well. Thanks Team Hoehn.

Art Alvarez in service single handedly secured my business. Excellent dealership!

Kilroy Davis is amazing. Kim and Paul in Finance are, too. Super easy to work with and friendly without any pressure. Incredible fleet of cars and pretty facility. After buying cars from several other dealerships, it's easy to give these guys 5 stars.

Best experience I've ever had purchasing a vehicle. Thank you Jordan! Sincerely, Derek Whitt

Darren at BMW Encinitas was very accommodating. He is very kind and was able to help me right away. I did not need to wait at all, and he made sure that I was taken care of. He asked if there were was anything else he could help me with, other than the main reason that I was there. I had actually forgotten that my back speaker was out, so I was so glad to have that taken care of also. I was promptly offered a loaner car, which was actually a BMW! This is something that I know other BMW dealerships do not do, and it is such a luxury. I love my car, so it is so nice to be able to drive a BMW around when my car is being serviced. Darren even let me choose the COLOR of the BMW loaner that I wanted! All of the managers here including Tim and Darrin are always also very accommodating. Over the years of buying and leasing cars here, I feel like they are personal friends. The whole experience is always very positive. Thank you.

My wife and I just purchased a gently-used 2014 X5 and the car was literally in near-new condition...what a great ride! Kudos to Joey Heggem (Sales), Ryan (Finance) and Paul (Contracts) for making this one of the most stress-free, no-pressure, enjoyable sales experience...they all went out of their way to make us comfortable and didn't try to up-sell. We really appreciate all of the extra time they spent with us. We have purchased before from this dealership and they are a very classy yet down-to-earth organization and really are top-notch...Five Stars for an excellent job!!! --Casey and Isabel M

Great Great Service with Nicole. Very knowledgeable

Brought in my 328 for routine service. Excellent - car was ready in two hours with the work done right. Thanks as always. Vic.

We went in to test drive the i3. We were assisted by Davin and Katheryn. Both were so accomodating and pleasant. I really enjoyed driving the car, but felt I needed to have some more time with it. They allowed me to take the vehicle home overnight in order to drive it on the freeway and on roads with which I was most familiar. They provided answers to all my questions about the vehicle and were also able to offer several different options for specific vehicles to buy or lease. All in all, it was a very pleasant experience, with no hard selling, no hype, just the the facts and a sense that the staff there really believe in the concept that customer service is their number one goal. Exceptional car; fantastic buying experience.

I was searching for an M2 and called around until I found a suitable choice at BMW of Encinitas. Andrew was thorough and helpful, and they shipped it out to me today. Very happy with their service.

Great service and a great car. Thank you for everything.

Great overall experience

Traded my M4 for an M3 almost a year ago. And now just traded the M3 for an X5. The best dealer I've ever dealt with and I'm on my 12th BMW now. Thank you to Ben and Ash taking care of me. Cannot wait to get my next BMW from them

Arthur was the best.

It was my first time to bring my BMW for the warranty service. Great experience.

Arthur Alvarez is The Man!!!! Thank you!

Absolutely LOVE my BMW 328i Convertible!! Thank you Anthony Razzouki for making it possible!! You and everyone at BMW Encinitas were so hospitable. Allowing my daughter and I to get warm in one of the gorgeous M series sedans while we were waiting for the car to be details was above and beyond! Merry Christmas to you all!

I worked with Davin Wibowo who was super chill, friendly, patient, and non-pressure. His follow up was great and I appreciated the many test drives we went on to make sure I was making the right decision. He found the car that fit my desires as I had something very specific in mind. I'm a proud new BMW owner and am loving my car and the BMW buying experience! Thank you Davin and team!

I took my car in for service. The entire process was flawless: I got there, turned over my keys, signed the quote, Arthur escorted me outside to my ready to roll loaner car and I was on my way to work. That easy. I say easy but I know it is only because their system is so good and their wonderful staff is so customer-focused, that they make difficult coordination efforts seem effortless! That in itself is reason enough to be a lifetime customer, but I have to share what happened next. I get my beautifully washed car home, a day or two later notice that the rubber molding that covers where the windshield is attached was damaged. I called Arthur and said I had no idea how it could have happened, but he immediately told me to bring the car in. I did and the next thing I know they took full responsibility for replacing it! That gesture is taking customer service excellence to a whole new level and should be commended - both Arthur and the broader business management of BMW Encinitas.

I recently had my engine oil changed at BMW Encinitas and the service was very efficient. It didn't take too much time on waiting. Thumbs up on my service adviser Darren Mauch.

I worked closely with Gerald Velasco at BMW Encinitas to get a number of repairs done to the body of my 2012 650i Convertible. At our initial meeting, he looked at the damage and provided me an on-the-spot estimate for the work. Throughout the service, he went out of his way to keep me informed of the progress. I ended up asking for additional repairs and Gerald found the best way to correct the problem. He was always honest in his evaluation of the problem and dedicated to getting it fixed right the first time! He maintained a professional, yet friendly manner that put me at ease and made me feel that both my car and I were in good hands. At completion of the service, my car was returned in perfect condition. I would highly recommend this center and Gerald Velasco for anyone needing body work on their BMW.

I recently had my engine oil changed at BMW Encinitas and the service was very efficient. It didn't take too much time on waiting. Thumbs up on my service adviser Darren Mauch

I leased a 2016 BMW last week from this dealership and the experience was great. I was pleasantly surprised by how great of a selection of certified pre-owned BMWs they had and kind the BMW Encinitas staff was. The service was awesome and salesman Anthony Razzouki was so helpful! They made sure to walk me through all of the features on the different models and to review all of the financing options with me. I was nervous to lease my first car last week, but they put me at ease. I absolutely love my new car, and love knowing that BMW Encinitas will always be there if I need them!

Great experience special thanks to Joey made everything happen thanks again

Ronaldo Boschi was my sales expert and he was the second best experience next to selecting, purchasing my new M2 vehicle.The whole experience was upfront, truthful, explained and comfortable - that is also the way I present myself and it is pleasure to be met in the same manner, during an important event such as this. Kudos to Ronaldo Boschi and Encinitas BMW.

Routine maintainance visit, had interior part that needed repair, Nicole was great to push everything fast and friendly for late model 5 series sedan.

Just purchased my first M3 from Encinitas BMW. On a scale of 1-10, my purchase experience was a 12! During the process, I met or worked with the GM, the vp of sales, finance and my sales rep that knew how to work well with my type "A" personality. Their passion for BMW's came through in all interactions. In fact, i think they were as or more excited for me to experience the car as i was to get one. I could not be any happier. big recommend.

Working with Keith at BMW Encinitas is always a great experience. My car had some issues with the battery, Keith was really good about chasing down all the possible causes ... and making sure several other things were done to put my 2011 BMW back into the shape it was when it first left the showroom. Keith's got a lot of experience with BMWs and his mastery of detail (as well as myriad anecdotes about BMWs in general) really give me the greatest of confidence in the Service Department at BMW Encinitas.

Just purchased my first M3 from Encinitas BMW. On a scale of 1-10, my purchase experience was a 12! During the process, I met or worked with the GM, the vp of sales, finance and my sales rep that knew how to work well with my type "A" personality. Their passion for BMW's came through in all interactions. In fact, i think they were as or more excited for me to experience the car as i was to get one. I could not be any happier. big recommend.

For many years now, BMW Encinitas has serviced our vehicles with pride, great care and professionalism. Keith Sherman is and has been our service manager for all of this time and he is just FANTASTIC. We have purchased again and again than to Keith and his outstanding pit crew. We say "thank you" for all you do!

Had a decent car buying experience but I was given shady advice by the salesman. One example was that you can drive without license plates for 90 days without getting busted. False: officer had never heard of that. Now I got a 400 dollar ticket to deal with.

Leased my first BMW and the process was painless! Davin made the experience memorable and easy! Would highly recommend BMW Encinitas

Good service crew.

Great service from Arthur Alvarez - everything done perfect and car was ready to go as requested. Thanks Arthur!!

I bought a used 2003 330i from BMW Encinitas and they provided a 60 day AutoNation warranty. I experienced some engine and transmission problems with the car which were troubling and inconvenient, but the Service Department helped advocate on my behalf to perform costly repairs under warranty at no additional charge to me. 2017 loaner vehicles were also provided to me for free while the repairs were performed and the folks there (particularly Rachel and Nicole) were great about following up and making things right. It's refreshing to see some that some businesses will still honor their commitments these days!

Great experience. Thomas Nerhus, the service consultant was knowledgeable, clear and concise with his answers and suggestions. Overall, a good experience.

Mike at service department was very helpful in getting my BMW 328 service I needed, very satisfied.

Got a dreamed x3 recently there! The trade in flow is also pretty good.will recommend to friends for sure

Mike Voiles is the best service manager. His professionalism, attention to details for his customer's needs, his politeness, and compassion is unmatched. He is the only reason I go to Encinitas BMW.

First time purchasing a BMW and it did not disappoint! No pressure sale. My salesperson Andrew Wood was very knowledgeable about the series and explained every function available in the car. Finance was quick and low pressure as well. I would definitely recommend BMW Encinitas and especially ask for Andrew to help you out!!! I am so exciting to drive my new car!!

I purchased a well cared 2008 Acura MDX at BMW Encinitas. I saw it in the ad and Mr.Brian Hill-Hart he was responsive to my inquiries. I did not personally see the car, but right away I negotiated the price by phone. Brian was nice and accommodating on my request on negotiating the price. He contacted Mr. Ryan K the sales manager able to approved my price request and personally greeted me when I arrived at the dealership. Upon arrival the car was being clean and got our car within an 1.5 hour. Also, Joey has immensely assisted me while waiting for the vehicle. I asked a Volvo of Kearny Mesa, which they have an MDX as well. I spoke to one salesman. I asked their price if it is negotiable, he said " no". I mention it because I want to allay my appreciation at BMW Encinitas professionalism and care about their customers. Thank you! Wow!

Jeremy at BMW of Encinitas is incredible! We traded in our previous BMW for a new GT 3 series which better fit our needs. He was patient, knowledgeable and helped us with ALL our car needs. He also assisted with financial services giving us the best price in a lease term that fit our needs. Jeremy is the BMW CAR GUY!

Went for service In my 328i s and was in and out no more then 10 minutes I was given my loaner and on my way Now that's how you treat customer's prompt and with great service. Thanks Darren really takes care of his customer's

Service was top. Friendly people, hassle free, no wait time. Very impressed. Now trying to charge >$1,100 for changing out a defective alternator (I since ordered the original BOSCH part online for $172) seems beyond crazy. $1,000 for 1- 2 hours of labor? The guy costs you $45/h fully loaded with WC & payroll tax. G&A must be high but oh well.... I know, I know,....Beamers are for 1%-ers. What was I thinking?

Excellent service! It is very easy to get service appointments and loaner is always available for convenience. Service staff was very cordial and work was finished on time. I have been servicing both my cars here for more than 2 years and look forward to working with the staff of BMW Encinitas in the future. Keep up the good work!

This is the 2nd purchase and lease experience I have had with Andrew Wood at BMW Encinitas. Both were smooth and seamless negotiations and transactions. Whatever was promised was delivered without any additional hidden fees or costs. It was an absolute pleasure dealing with Andrew who made the whole car buying experience an enjoyable experience. He was able to match or beat every other deal offered by other sales associates from other BMW dealerships who came highly referred. Thank you Andrew Wood and BMW Encinitas for going the extra mile to ensure our complete satisfaction!

I really enjoyed my experience at BMW Encinitas, Joey H. Was just wonderful. From the moment I stepped into the lot Joey treated me like family and took great care of me. I'm going to refer all of my friends and family to him.

Brought my 2011 X5 diesel in because SES was on. They found the issue quickly and was able to rectify it, and was able to work with BMW and get it covered under warranty - my warranty had expired the a couple weeks prior. Issue was a throttle switch actuator.

Excellent service. Arthur, Juan and Omar were very helpful!

I bought a used 328 from Anthony. He was very professional and very responsive to my emails when I was asking questions about the car. He provided me all the information in one email so I didn't have to keep asking questions. The dealership was very comfortable and stress free. I have received several follow up emails from the dealership and BMW to check on the quality of my service. It was excellent. I still have to schedule a meeting with a "genius" to learn more about my car, and I look forward to that.

Arthur Alvarez has been helping me in the past 3 years. He is doing a great job.

Andrew helped me from the body shop, and his service, attitude, and promptness were incredible. He was concerned it might take time for the parts to come in - and warned me of it from the beginning, then rearranged their orders and had my car done well before I thought possible. He even worked with my insurance estimator on site. I appreciate the level of detail and considerate, impressively attentive attitude.

My service agent Nicole, is the most trust worthy and helpful part of my experience at the BMW dealership. Its is never fun to have car issues but Nicole makes it as easy as possible to sail through it with the best results. Actually from the minute I call in the service staff s personable and efficient.

Thanks Joe and all the staff for helping us get the car we wanted. We are happy campers.

Acceptable and business-like.

This review is not from Don Thomas. The request was sent to Beth Anderson and it is my car which. was serviced on 10-31-16. The service was excellent and in the time span that i was told it would take. Keith is very efficient and friendly.

Rachael and the service team at Encinitas BMW are the best!

I would definitely recommend contacting Jeremy for your car needs. He made the process very seamless and I loved working with him. Everyone at the dealership in Encinitas helped to make it a very positive experience overall.

If it hadn't been for Mike I would have given less stars. My experience had the makings of being 5 star but a goof by the person who scheduled me messed that up. It started off promising when I first called the service department to check on status of recalled airbag part (it'd been over a week since they told me they'd ordered it). It was late, after 6, so didn't get an answer so I hung up. Just a short time later that evening Nicholas from the service department calls me back. I was surprised since I never left a message (they must have went off caller ID). He says the part is in and we can come in that Saturday to get the work taken care of (est 1.5 hrs). I was pleased although somewhat disappointed that I had to call BMW to find out the part was in. To make this long story short, the part was not available for my car so the service appt was a waste of time. Here are the goods and bads after that: Good: -Got a full inspection of car plus fluids topped off for free -No pressure/made up stuff that I needed to have done (common at other mechanics) -Mike gave me a full detail coupon for my trouble Bads: -Despite part not being in, still took 1.5 hours -Service area of BMW Encinitas is cramped - could hardly get in there and difficult to get out of lot

Love my new car!

Despite the confusing layout, the service and knowledge that was provided was impeccable.

BMW Encinitas got me in early, they did the job right, and washed my car when I picked it up. Only negative, I had to wait 15 minutes for the car to go through the wash.

I leased a car with BMW Encinitas & they're always great when it comes to customer service. This time I had an exceptional experience tho so I thought I would share. Usually my car lets me know when it's time to take it in but this time they had called me to let me know which was convenient because I had it on my to do list to call and schedule an apt to change my tires as well. I booked my appointment two days out during a time that worked for me. They also offer me a loaner car while mine was being serviced but since I'm considering another vehicle when my lease is up I requested that car & Darren my service rep spent 5-10 minutes looking for a car to accommodate my request! I was in luck and I got to keep it for 4 days! Lastly, the service shop closes shortly after I'm off work so I asked if they could drop my car off since I work about 5 miles away and with no hesitation they did! Five stars well deserved- thank you Bmw!

Great Service

I leased a car with BMW Encinitas & they're always great when it comes to customer service. This time I had an exceptional experience tho so I thought I would share. Usually my car lets me know when it's time to take it in but this time they had called me to let me know which was convenient because I had it on my to do list to call and schedule an apt to change my tires as well. I booked my appointment two days out during a time that worked for me. They also offer me a loaner car while mine was being serviced but since I'm considering another vehicle when my lease is up I requested that car & Darren my service rep spent 5-10 minutes looking for a car to accommodate my request! I was in luck and I got to keep it for 4 days! Lastly, the service shop closes shortly after I'm off work so I asked if they could drop my car off since I work about 5 miles away and with no hesitation they did! Five stars well deserved- thank you Bmw!

Had a great experience accompanying my daughter as she leased her second 320i from Jeremy. He was extremely professional and courteous as he explained all the features and terms.. And came through with a great price! The entire staff, from the sales manager to the finance manger, was very friendly, thorough and prompt in completing the sale. We will confidently recommend BMW Encinitas to our friends and family.

We have bought two cars from BMW Encinitas. Our salesman Billy has always been honest and easy to work with. We bought a new car first, and this review is about our second car that we purchased used. Nicole in service was easy to work with and kept us informed of everything that was happening. They spruced up our used car just lovely. The only thing that had us going back to the dealership was that our second key needed to be programmed. Other than that the service was great as well as our genius appt with Catherine.

Thomas and BMW of Encinitas did a great job handling my service.

Darrin Mauch at BMW Encinitas was great on my latest service visit for my 535i. He explained everything, got my loaner set up, and kept in contact with me while they had my car. I have been going to BMW Encinitas for years and have always had good experiences there.

Nicole was excellent and made certain that all work was done and all follow up made in a timely and professional manner.

Mikey was knowledgeable, polite and friendly. He was very professional and had a great sense of humor. My work was done within the time period promised. The technician who did my test drive to diagnose a rattle also possessed the attributes named above!

I visited multiple BMW dealerships in San Diego and southern Orange County on my quest to find a 328i sedan that I was satisfied with option and price wise. I was not taken seriously by most due to my age. I came in contact with Ronaldo Boschi at BMW of Encinitas through the Internet sales department and couldn't be happier. I received excellent customer service from the minute I walked into the dealership all the way through singing the paperwork in the finance department. Would highly recommend this local dealership and Ronaldo Boschi if you're interested in buying a BMW without the typical poor dealership experience! Thanks Again!

Katheryn Maerz is a terrific BMW genius. I learned so much about my new car

Quick, easy and nice.

We have 2 / 3 BMW's from Encinitas... Juan Duff helped us with them and he is awesome! So easy to work with. Chris Castellon is great on the service side. We always take our cars to BMW Encinitas!

Salesman BEN was awesome!!! Very informative and friendly. Not pushy like your typically salesman which made me confortable confident to make my purchase. He answered all my questions during the whole process. His exceptional customer service continued even after my purchase. If you're looking to purchase here at BMW, go see BEN!!! Go BRONCOS 👍

Throughout the car buying experience I was helped by Benjamin. He was a great help. Was not pushy at all and helped answer all the questions I had. His customer service is absolutely superb. He then passed me over the Kyle over in finance. He was real helpful and efficient throughout the financing process. His instruction and going over different parts of the contracts were clear and concise. My next visit Matt went over the Encore meeting with me and was real helpful going over options in the car that I might not have known. Lastly I was helped with Arthur in the service department for minor touch-ups to the car. Although there were a little hiccups during this part, Arthur made sure I was well taken care of. Although not perfect, it was a great experience and I highly recommend this dealership for others looking to purchase BMW.

Great service... friendly people.. kept me updated with the service status through constant communication.. recommend this place for any BMW service.

What a great experience! Darren Mauch really provided me with terrific customer service!! Darren was so helpful and professional. He did a great job communicating what was happening with my car.

I had a fabulous time there i got my bmw 3 series especially chrisian he is a awesome guy with a excellent customer service he treats you like a family member he helped me with everything and i got a perfect deal on my bmw chrisian should be the sales manager he knows how to fix a deal with their customers I give him 1,000 stars for his personality and customer service

Excellent customer service. Andrew was courteous and knowledgeable. The collision group were all helpful. I was impressed with the efficiency and quality of the repair. I amply recommend the collision center.

Great sales staff. Davin Wibowo took care of me through the entire process of choosing and leasing my bmw, and even checked in with me after the sale was final to make sure I was happy with the car. 5/5, would do business with them again.

Came in for the BMW Driver side air bag recall replacement and was treated very professionally and quickly by a very friendly representative. Great service department!

The service was excellent-fast and efficient. Darren was so professional, helpful and friendly. Fully satisfied.

Very efficient this time, thanks to Mike Voiles. It was the best experience I've had in years with BMW. Nicely done!

Best service! Checking in and out was handled quickly and efficiently. The loaner car was ready when I arrived. My customer service rep (Keith) called several times over the 2 days that my car was in the shop, to keep me posted on the progress of my car service. All in all, two thumbs up for the BMW Encinitas service department.

Excellent service received from Darren & Rachael at BMW Encinitas. I got in to get my brakes checked out as it was giving a squeaky noise. They tried to sand off the pad thickness, though it helped with the noise , it impacted the braking response time. We took a test drive with Chris and duplicated my observation. With a one day turn around time, got my brake pads (both front and back) replaced. Thanks a lot for the exceptional service and getting me back on road. If I do need to get a service done, i'd return to BMW Encinitas for sure.

Very nice purchase experience at BMW Encinitas, I worked with Jeffrey and he is very knowledgable and he knows what I was looking for. Test drive experience was nice so we made a decision to buy the car within an hour. I only had some surprise while working with finance as I was told that the 2017 model doesn't have the same free maintenance overage like previous generations, for that reason I had to pay extra money out of my budget, that being said if I had know such info before making the deal I would have pushed harder on the price negotiation.

This is the best place to buy or lease a BMW. They have excellent customer service and the staff is very accommodating. Juan was my sales Rep. He is great to work with and makes this process a smooth and simply one. I would refer my friends, family and co-workers to Juan Duff. Ash the Sales Manager makes things happen!

THE BEST THANK YOU

I got the deal I wanted. Anthony was easy, patient and very thorough. Would highly recommend BMW Encinitas.

Awesome Customer Service as ALWAYS!! Thank you Guys!

Car needed to be serviced so I was referred to see Mike Voiles here at Bmw Encinitas, Not only were the mechanics able to get my car running better then new!!! Mike was able provided such excellent service with follow up calls on the status of my car to ensure my car was in good hands!

Despite having a full service schedule, BMW Encinitas took care of my little emergency quickly and at reasonable cost. Thanks!

Darren Mauch was my service adviser and was great to deal with during our last service at BMW Encinitas. He had me in and out of there in less than a 1/2 hour with a rental. My X5 had a part that had to be ordered but he called me and extended the rental. Sincerely, Brion Patt

Made car leasing fast, easy and fun.

Always great service and helpful group of guys. Thankful to have this dealership so close and appreciate the consistent exceptional service we've received over the years.

BMW Encinitas and Mike Voiles are superstars! I really thought I ruined my day when I unexpectedly blew my tire after hitting a pothole. Mike was great about getting my issue taken care of in a courteous and timely manner and sending me off in a beautiful loaner while they serviced my car. Thanks again!

My experience at this dealership was far better than any either. I had searched for an m240i at 6 or 7 other dealerships better getting to this one and did not get the kind of service that I did hear. Sales manager responded to emails even on his days off and was prompt with responses.

Positive, all except for the Diesel loner. Car was fine, but when I had to go to 3 gas stations to find diesel I realized that I would never want a diesel. Had one in the 80's..... Service was fine. No problems

What a wonderful buying experience I had at BMW Encinitas! Andres Aldrete was so helpful with the decision making process and purchase. I love my new 328i !

Excellent car buying experience I was in and out in less then 3 hours(believe that is fast), if you're looking to buy a Beemer Joey Heggem is your guy.

Took my 640i convertible in for 1 year service. Overall, BMW Encinitas did a very good job performing the required maintenance and getting the car back in a reasonable amount of time. They did provide a loaner so the time to complete was less relevant. Thomas in service was very professional and thorough in his explanation of work done. Only negative comment would be the amount of time it took to bring the car up after I arrived. It was apparently stuck behind another parked car. No big deal but an area that could be improved on. Also took my wife's X5 in for repair of a damaged driver side mirror. Mike was very proactive in letting us know that we were near a maintenance point and the car also had some service campaigns to be completed. He provided my wife a loaner and we had the car back the next day. Throughout the service, Mike kept us informed of any changes to the anticipated costs and status of the work. We were both very impressed with Mike's customer first attitude.

I don't typically do reviews, but Andres is recommended. Very professional and no surprises. JS

Ronaldo was awesome!!!! I will go to him for everything involving my BMW.

Good. My only issue is pricing, over which the service writer has no control. He did give me a 10% discount, but I was entitled to that from my BMW Car Club discount. Also a $157 or whatever charge to diagnose the problem was steep.

The best service and unexpectedly the best price I received. Total customer service all the way! Arthur was the best person I have ever had the pleasure of dealing with. I hate car issues and he made me totally comfortable.

I had such a great experience with Ben Regis and Katheryn Maerz as a sales team. They were courteous, very knowledgeable and genius' at their product. Ryan the sales manager was helpful and did his best to make a great deal. Eddie in finance was professional and efficient. All in all it was a great day. I really appreciate good customer service and a great product !!! BMW of Encinitas gave me both.

We wanted body damage to our X3 repaired at a BMW center. The experience at BMW Encinitas was very good. They worked out all the details with the insurance company including authorization to replace a door rather than just repair it. Gerald Velasco called several times to update me on the progress of the work. The X3 looks great. We have also had top rated experiences with the Service Department.

We recently went to BMW Encinitas and purchased 2 cars. A 328 and a X5. Billy Freyberger was great to work with on both purchases. He found the X5 we were looking for at another location and had it delivered a day earlier than promised. He was helpful throughout the process. Thank you Billy! We love both cars.

BMW Encinitas is the absolute best! They have a great staff, who are friendly, professional, and truly care about the needs of the customer. I live in Imperial Beach, and I drive the extra miles to have my car serviced there because they're good! BWM Encinitas is the place for all your car needs.

The folks at BMW Encinitas have always treated me well, especially the Service Advisor I have worked with, Keith Sherman. He updates me on the condition of my car, repairs needed or in progress and when I can expect work to be completed. A loaner car has always been available, for which I am very thankful; I show up for repairs on my car and drive off in a nice new model for a day or two, then return it to pick up my refreshed daily driver. It works very well for me and with a BMWCCA membership a discount is available, sometimes mailers they send out are even better for maintenance issues. I do recommend BMW Encinitas.

I had a great experience doing business with Ben Regis and BMW Encinitas in buying a 2014 BMW 535d. My wife and I had visited the dealership about a month ago, and Ben was kind enough to invite us for a test drive in a 535d we were looking at. Ben helped us look for the right car, and when it came up he let us know. We came in and the buying experience was pretty easy. The guys did everything possible to get the numbers right for us, and we definitely walked away happy with a great car. I would highly recommend Ben and BMW Encinitas if you're in the market for a BMW. I will most definitely be doing more business with them in the future!

These guys are true professionals. My service advisor, Keith, really knows his stuff. He is prompt, courteous, and makes the experience very pleasant. Even though there's a closer BMW dealership to my house, I still prefer to take my car in to this specific dealership because of the level of customer service I experienced.

Last year my car was rear ended and I took my 2012 Audi Q5 to BMW Encinitas for repair because the GM of the dealership was the uncle of the young woman who hit my car. Fast forward a year and an elderly man (95) hit the gas rather than the brake in the Costco parking lot and took out 4 cars, one of them mine, while they were parked. I IMMEDIATELY knew who I was taking my car to for repair. No question about it. The body shop staff at BMW Encinitas is amazing. I was working with Danny Barajas and he constantly kept me updated on the progress of the work. I have AAA Insurance and they were amazing too. The professionalism shown by both companies was impressive. The work performed by the body shop AGAIN was perfection. It doesn't matter if you drive a BMW (my wife DOES have an X5) or not, take your car to their shop if you have any issues. Their work is amazing and I'm a detailed guy. I am SO impressed with this dealership since Auto Nation took over ownership a few years back. I'm a 30 year resident of Encinitas and it's nice to have such a wonderful crew nearby that I can count on if I have any issues with BOTH of my cars. They take a lot of pride in their work.

First class service experience. Our windshield had a nasty crack (thanks gravel truck with no license plates or any other identifiers) and I took our X6 to BMW Encinitas. Nicole was fantastic. I could not have asked for a better service experience. Nicole explained the process, provided a loaner, and had me on my way. Upon picking up my car Nicole made sure my car was washed and ready to go. The new windshield looks great. First class all the way.

Roberto is number 1 ! Purchased a bangin black ram with him and he was so helpful

Great dealership! Anthony was very quick to respond to my online query. I was coming from out of town and he did everything he could to help speed up the purchase/financing process. I love my new BMW!

I have just completed the purchase of a 330 series BMW from BMW Ecinitas. From beginning to end it was a very satisfying experience. I was taken care of by Christian Cosio Client Advisor. He was most polite and helpful throughout the transaction. He took time to find out what my wants and needs were, and when I settled on the vehicle I wanted he went to great lengths to ensure I was satisfied with my decision. Shortly after purchasing the car I was invited back to the dealership to meet with BMW genius Katheryn Maerz to review any questions and receive guidance on the intricacies and technology on the vehicle. Katheryn was polite and very helpful, leaving me exceedingly satisfied with my purchase. I can unequivocally give BMW Encinitas 5 stars on customer service and relationship.

Mike Voiles was extremely professional and helpful. The whole transaction at the service department was effortless and quick due to Mike's expertise. That's why we continue going back to BMW Encinitas.

the service was great. you have very knowledgeable employees

My sales person (Kilroy Davis) was excellent and very helpful. Unfortunately, the rest of the people with whom I've interacted at BMW of Encinitas have been TERRIBLE. The sales manager (Ash) was rude and only concerned with telling me to "give them all 10's on their customer satisfaction survey", with no interest in actually providing customer service or resolving the problems that I found with the vehicle after driving it off the lot. His comment was "you must have caused that problem/damage, we're not responsible". I would not recommend purchasing a car from this dealership unless you want to be treated poorly and be disappointed in the car buying experience.

Great customer service. Nicole was very helpful.

We had a great experience at BMW Encinitas!

I believe what made my experience great, was the opportunity to deal with Ms. Nicole Witzke (She is why I am sticking with this bmw dealership. True story), my super fantastic awesome BMW Service Manager. I dropped off my 4 Series, Grand Coupe, & she immediately got me in a 2016 X4 (in which my kids loved all the room in this vehicle! I may have to get this next time or the X5) temporarily as my vehicle was being serviced. Later, I received a call with Nicole notifying me of my worn out tired (they were basically bald. The 4 Series is tooooooooo much fun sometimes.). Anyway, with a family needing to keep safe, she recommended the Continental Run Flat series (if they puncture, I can still drive to my destination vs. being stranded) and she got me a discount based on a special the dealership was having (bought 3 tires and received 1 for free). How cool is that?!!! And before I forget, upon inspecting my vehicle, their BMW team noticed a fog light that had fallen out, the dealership fixed it with no charge to me. Now, that is awesome service! Nichole is awesome. The dealership is awesome. The employees were super (outgoing) nice. I also loved the 'Car' styled bucket seats in the service department. Cons: NO FREE DONUTS WITH SPRINKLES. Other than that, this is a fantastic group of professionals that me and my family trusts. (THANKS NICOLE!)

got excellant service from Christian. Even delivered my car. would recommend him and Encinitas BMW

My bumper looks good as new. Quick turnaround as well.

excellant

Big shout out to Anthony, Kyle and Craig to helped make buying my first BMW such a smooth and exciting one. Great job fellas, I love my X5!

Engine light was on in my 2008 650i. Charged me $156.00 to tell me I needed a Thermostat at an additional cost of $938.58 and a water pump for another $1165.00. I get emails and cards all the time from BMW Encinitas telling me that they are competitive with independent repair stations... NOT TRUE! I had Carlsbad Executive Auto do the repairs with genuine BMW parts for a total of $833.37 for both the Pump and Thermostat... How on earth do you claim to be competitive when you charge more than twice as much for the same parts and labor? Sorry, last time I'm taking it in the shorts with this dealer. If you have a BMW out of warranty you can trust Carlsbad Executive Auto to be fair and honest.

Don't want to put into writing.

The process was easy. I explained what I wanted, test drove the color I wanted, asked for the price. The negotiations went pretty smoothly, took all of 20 minutes and we had a deal! Jeremy was very straight forward and had a friendly demeanor. Great experience.

My wife and I are very happy with our first BMW experience. Juan is a true professional and now a friend. I would highly recommend him and your dealership. I will only take my future business here for the future. Everyone is very friendly and helpful .

I'm a first time buyer Ahdam made me comfortable still I came for a test drive and they sold me a car I'm very happy with my 228i

Beat service experience I have ever had. He listened to me and what I was asking for. I had a simple issue fixed on a Saturday morning. It was busy and he still got my car out in a hour. Thanks mike for your help and understanding.

me excellent service the salesperson is Adam Talesh the Range Rover and Mercedes doesn't talk price with you they asked you order the car and put down 5000 down bmw we talk price Adam said how much discount you want I said 4000 he said ok he got my business Range Rover and Mercedes they want my business put down 5000 and order car and when the car come we talk its doesn't work with me I recommand bmw Encinitas Adam Talesh

Many dealers only carry a few examples of each model available. BMW of Encinitas as a part of AutoNation carries a number of examples of each model.

Took our 2009 335i convertible in for service and all work was preformed within a timely manner and we were given a loaner vehicle. Car came back clean and ready to go.

If you make the mistake of buying a car from this dealership, be prepared to have the WORST service imaginable !! Make an appointment -- but wait for over 1/2 hour. Spend a day without your own car, only to be told a part needed to be ordered (it takes an ENTIRE day to learn this ???) Wait for part to arrive, reschedule appointment (yet another day messed up!) -- only to find out the part isn't there (wrong part ordered) -- but it took 1/2 day to realize that !! Poorly managed place. I will never buy another car from this dealer. Do yourself a favor from the get-go -- shop elsewhere!

We went to BMW Encinitas for our latest BMW X5 and had the worst experience of life. I've had the worst customer service which was not only limited to bad customer service but me and my wife were insulted on multiple fronts. We talked to one of their managers "Justin Beck" because the manager whom we were dealing with originally was not in office. Justin was really impossible to talk to and couldn't accommodate our request that we will pick up the car on the next day instead of that day. These were his exact words on the phone "I would rather sell this car to someone else, don't waste my time. I don't have time to deal with you, I have better things to do". We found this very derogatory and racist, and anyone in our place would. I have had better service while buying a $6 car from toy store than a $60K car from BMW Encinitas. We hung up the phone and dealt with other people to proceed with the deal, since our old car didnt have much life in it. When we went to sign the contract for the car, we came across their finance manager "Eddie Alriz" who had a really bad attitude. With his utterly bad attitude, he gave half information while made us go to dealership twice for a contract which doesn't take more than 20mins to get finished. The only two good people we dealt with at dealership were Adham and Kim Rosenberry, if it were not them, we would not even have purchased the car.

We went to BMW Encinitas for our latest BMW X5 and had the worst experience of life. I've had the worst customer service which was not only limited to bad customer service but me and my wife were insulted on multiple fronts. We talked to one of their managers "Justin Beck" because the manager whom we were dealing with originally was not in office. Justin was really impossible to talk to and couldn't accommodate our request that we will pick up the car on the next day instead of that day. These were his exact words on the phone "I would rather sell this car to someone else, don't waste my time. I don't have time to deal with you, I have better things to do". We found this very derogatory and racist, and anyone in our place would. I have had better service while buying a $6 car from toy store than a $60K car from BMW Encinitas. We hung up the phone and dealt with other people to proceed with the deal, since our old car didnt have much life in it. When we went to sign the contract for the car, we came across their finance manager "Eddie Alriz" who had a really bad attitude. With his utterly bad attitude, he gave half information while made us go to dealership twice for a contract which doesn't take more than 20mins to get finished. The only two good people we dealt with at dealership were Adham and Kim Rosenberry, if it were not them, we would not even have purchased the car.

They really helped me choose the car that was best for me. I have been going there once a month for the past year because I just could not decide on a car and they are very patient and want you to get the best out of your BMW. I finally got the 428i and I could not be more in love. Excellence customer service and excellent cars. If you're looking into getting a new or used BMW (which you really should), definitely go here. You won't regret it

Although the service area is under a re-model, everyone was very friendly and efficient.

Excellent, and prompt work. Gerald was very professional.

worst dealership I've ever dealt with. Had a 9:30 appointment for a routine service. After 2 voice mail messages to the service "consultant" and a conversation with the person at the desk, i finally got a call back at 5:40 saying that they had not yet started on the car. Worst customer service on the planet. Worth driving a long distance to get someone else to work on your car

Excellent and friendly service. The work done was effective and on time. Thank You, BMW OF ENCINITAS!

Always 5 star service with Keith. Would never take my car anywhere else.

A very low pressure, unique car buying experience. Jessica put the deal together and Chris made the whole buying experience smooth and painless. Everyone at BMW Encinitas that we dealt with were very professional and courteous.

I purchased a new BMW X3 over the weekend from Encinitas BMW. They were great to work with. Everyone was very professional, and no high pressure. The salesman, Paul, was very knowledgeable, and he patiently answered all of my questions. I took a lot of hand-holding, since the hi-tech features were quite different from the Lexus that I had been driving. Love my new car!

Always aware and willing to help me. And offered me a drink like a coffee and/or water those little things I really appreciate

BMW Encinitas is great. Fair service. Up front pricing with matching for certain items like tires. Arthur is awesome too. Very professional.

LOVE this dealership. Excellent customer service, friendly and efficient staff and amazing prices make this the best BMW dealer in San Diego county. I have purchased and serviced several cars at this location and have had stellar service every single time. They go above and beyond to make sure you are satisfied.

Darrin Fetterolf has a wonderful staff that provided excellent customer service. Special thanks to Jessica, Jordan and Ronaldo, BMW Encinitas is a Cut Above The Rest!

In the past, Luis was our service consultant. He was always very professional and honest. When I heard that he was no longer working at BMW Encinitas, I was really disappointed. Then I met Mike. He was so nice and honest and caring and , very professional. He made sure that everything was taken care of, got me into a great loaner car and explained everything to me and answered all of my questions. I felt like I could trust what he recommended to me. I truly enjoyed working with him. Mike is a gem, you're all lucky to have him!

Darrin, I just left with a beautiful M235i convertible thanks to your wonderful staff. Jordan and Ronaldo are outstanding. Special thanks to Jessica Morejon for guiding me through the process. In at 2:00 out at 4:30. BMW Encinitas is a Cut Above The Rest!

Great salesman but weird service after sale - explicitly promised chipped windshield replacement and a little battling ensued - promised car wash after service - they didn't

Great experience. Thomas was a great help. They gave me a loaner car while mine was being serviced which I really appreciated.

the staff was helpful in getting my service done efficiently

Quick and curteous service. Good experience as always.

Service message alert came on, pulled over and contacted BMW of Encinitas and was able to get in at 5pm on a Friday. Thomas Nerhus took care of the matter professionally and quickly. He had my loaner all ready for me. This is the type of service any BMW owner should receive.

As always - Mike V is a pleasure to work with. He listens to what my issues and concerns are, goes over everything on my work order and gives helpful suggestions. No high pressure sales tactics either! Thank You!

I have been using BMW Encinitas for several years and have always been happy with their service. My 1 series was recently hit (lightly) by a car backing up, and it sustained a light scratch above the driver side rear wheel. The other driver was a young colleague of mine, not a lot of money, and very apologetic. I told her I would get a quote from the service department since I already needed some other work done on the car. After the repair/body shop department looked at the scratch for all of 10 seconds, they came back with an estimate for $2,200. This involved basically disassembling the entire driver side panel, and then all the fancy paint stuff. Most of the cost is labor. Now I understand that they want to offer the best job possible. I work in a field where we create estimates on a daily basis. But, I also let clients know that there is more than 1 way to treat/fix something. Knowing that $2200 would bankrupt the girl who hit my car, I told her I would explore other options. SO I went and purchased a scratch kit from auto zone for $10. After 20 minutes of gentle buffing, that horrible paint scratch that I got quoted over $2K for was 95% gone. The majority of it was paint, and there was only a very superficial scratch that I plan on fixing with touch up paint. Again, I know that have to offer the best treatment option possible, but if the guy actually felt the scratch and told me that another option would be to just remove the pain and touch it up, I would have appreciated their honesty. On a side note, my routine oil change then turned into another 4-5 problems, totaling an additional $2500 (which I obviously didn't go for). The lady couldn't explain to me what exactly needed to be done and what my other options were. It was do this, or nothing at all. They also said my rear tires were going, even though I just purchased brand new Pirelli's last year with only about 5K miles on them. They definitely lost my trust.

Keith Sherman was great and professional. Had my car the same day. Thank you so much.

I purchased a BMW 435i trading in a Lexus ES 350 The process was expeditiously handled and I received excellent education about my vehicle

I first came to BMW of encinitas to purchase a used X5 diesel I saw for sale on the internet. I got to the dealer pretty late at night and tired so I wanted in and out of the place. I got there and didn't go over the car as well as I should have but being in the car industry most of my life I assumed a new car bmw dealer wouldn't put junk out on the lot to rip off the locals and ruin their reputation, I was wrong... On the way home I noticed a tail lamp failure, I didn't think much of it but when I got home I found the light was working but the malfunction indicator was still on and this is a bigger problem then just a bulb. The next morning I walked up to the drivers side and got in, I started to adjust my mirrors when I saw something looked wavy and not straight on the passengers side (saw this in the mirror). I got out to investigate and was horrified to see that the bmw I just purchased and was assured by the dealer had never been in a accident had clearly been in a accident and repaired poorly. I called and they tried to tell me that just because a car has been in a accident doesn't lower its value... idiots... then tried to tell me if the car has been repaired properly then it shouldn't matter, I stated if the car had been repaired properly I wouldn't have noticed the repair... They reluctantly took the car back, I told them to sell me a brand new X5 at a good price and they did. I had a X5 built to my specs and waited for it to be ready. I stated I wanted to take delivery at the BMW factory as I saw online available and even asking several times for this they ignored it and sent the car to the dealer in SD. Whatever lets go get our new car, I get there and the car had 10 miles on it, this may seem like no big deal but when a car is delivered to a dealer from the factory it comes with under 2 miles on it every time (I sold cars for over 20 years so yes I know this for a fact). My car also had none of the little nipples on the tires that are there when they are new. I have to assume the rest but I believe they took my car out and beat it, did donuts or something because the driver side rear tire had a rip in it when I got home and as I stated there were no nipples on the tires and the car had 10 miles on it. Then the phone calls start. I would get a phone call and ignore it because I was at work and it would immediately ring again so I would silence it again, then it would ring again right away. It was like I was being harassed by a drunk ex girlfriend or something. After this happened a couple times I called the dealer and asked them to stop calling me, they assured me the calls would stop, they didn't. After a few weeks of calls I called and bitched out the salesmen who sold me the car. Once again he assured me the calls would stop. A week later same thing calling and calling and not leaving time between calls making my phone ring over and over while I'm in a meeting. Finally I answered and it was the very salesmen who assured me the calls would stop!! I was so mad he was acting like a child (Juan Duff), this clearly must have been because they were mad I returned the first car and mad I wanted to order my car the way I wanted it instead of picking one off the lot. This is a run down dump not worthy of a BMW badge on the building. The place is falling apart in every way. The sales team is weak, the cars are junk. the building is falling apart, they have no idea how to treat customers and apparently no idea how to pick or repair used cars since the first car had been in a accident and either the used car manager didn't notice or their body shop did a horrible job fixing it. Either way the used car manager shouldn't be working there because he either couldn't tell a car had been hit when he bought it or he didn't check the body work after their body shop fixed it. Either way he doesn't deserve his job and should go to a $5k or less lot in the ghetto or something if those are the kind of cars he picks and sells. GO TO ANY OTHER BMW DEALER IN THE WORLD!!

The entire team including my salesperson, Paul Clarke did an outstanding job. The process was seamless and quick. The entire staff works together and truly makes the entire process a breeze. I would recommend BMW Encinitas time and time again.

Took excellent care. Thanks all.

I recently purchased a X3 from Ronaldo. My husband and I had intentions of looking and test driving, possibly purchasing, but didn't think it would happen. Well, we did! Ronaldo was great - very attentive, detailed and basically gave us all the time we needed to make our decision. He took us through all of the inventory and made sure we were getting into a vehicle that was a perfect fit for our needs. We left with a new car that day and went back week later for some add-ons and our Genius Session. Great experience!

I recently purchased a X3 from Ronaldo. My husband and I had intentions of looking and test driving, possibly purchasing, but didn't think it would happen. Well, we did! Ronaldo was great - very attentive, detailed and basically gave us all the time we needed to make our decision. He took us through all of the inventory and made sure we were getting into a vehicle that was a perfect fit for our needs. We left with a new car that day and went back week later for some add-ons and our Genius Session.

I had a very pleasant experience buying a certified 2013 535i from BMW Encinitas. The car is in excellent condition and it was priced very fairly. Anthony Razzouki was very helpful and he spent a lot of time with me to make sure I was completely satisfied. He is a hardworking, sincere person and an all around good guy. I would recommend that anyone interested in a BMW should contact him.

Amazing Customer for life

Purchased a M235 and happy to say that sales process was easy to navigate through. Salesman (Billy) was professional and helpful - found a good balance as he did his job.

Ronaldo was my sales person and he was very professional and knowledgeable. He was not pushy and was able to answer the questions that my boyfriend and i had. In addition to being professional, he was very friendly and gave us a lot of options which really elevated our car buying experience. Overall, i can say that i had a very good car buying experience. Thanks Ronaldo!!!

I recently purchased a 330e hybrid from Jeremy Shadburn at Encinitas BMW. I was very impressed at the level of service from his ability to respond very quickly to my requests, and obtain the car of our choice, and then proceed to let us know everything about it, and it had only been in his showroom for one day. Cars are so much more sophisticated these days, it takes a very good working knowledge to be able to teach the clients about all of the bells and whistles! Jeremy was a complete professional! He even was willing to meet us down the street, to finish the paperwork, as we celebrated our new purchase with margaritas! Now that is service! Jeremy is the best!

Great service. Great deal. Great purchase follow ups.

Great experience - Paul, the sales person I dealt with was excellent

Thus dealership is different. They are not warm or inviting when you walk on the lot. You just stand there and think your going crazy cause 8 sales people will walk by, lol. But, like a elite high school click, once your in your golden. I only bought a 328i (not a huge sale), but they have treated me wonderful. I had a couple minor issues with the car (small chip in wind sheild), and they got me in with a loaner car. The service department is the same, they take a bit to warm up but once they do it is seamless. Overall they treat you like family, once your in ;)

Encinitas BMW's Adham is great to work with, find out when he is there and he will make a great deal work for you.

Adham took great care to make sure deal was good fit for us

Jordan and the sales manager here did a great job to come to a reasonable price and financing. The experience was very smooth and professional. I'll be a repeat customer for sure.

Great dealing with Paul Clarke! A lot of fun, but very professional.

Working with Mr. Ronaldo Boschi was a breeze and made the challenges of a long distance purchase much less challenging! Obviously purchasing long distance entails a lot of questions and communication, and occasionally a bit of creativity. Mr. Boschi was extrodinarily patient and took the time to answer all questions, retrieve information, and made sure that things got done as promised. Smooth transaction door to door and I highly commend, and recommend Mr. Boschi for his exceptional customer service and professionalism. Ronaldo, thank you!

Keith in service is quick. Call and set up an appointment show up, sit down and tell him the car problems, he sees what recommended services are due, hand him the keys and off you go. My wife and I have had our both our cars in and both cars come out with more things done than expected. The dealership really looks over your car so you can get what needs to be done all in one trip. All other dealerships will not look past the problem stated and will tell you the problem is fixed when only part of the problem is really taken care of. Both my cars have been modified and Encinitas will work on the cars no questions asked or reasons why they can't work with the modifications. I travel from Temecula to Encinitas because I have not found any other dealerships that will take care of my cars like BMW Encinitas will.

Great Dealership. Great staff. Very honest people. I bought a 2008 Mercedes Benz which runs great in a very reasonable price. I was in the market for one month and found this one the best. I will buy my next car from this dealership again.

Sales guy - Andrew that helped me was very knowledgeable and explained me about the car and all through the way

Very helpful sales person. It was great experience. Thank you

Easter weekend I bought a 2015 Z4 sDrive35is from Paul Clarke. What a great experience. I got an excellent price and the purchase process was easy peasy. I would highly recommend BMW Encinitas and Paul Clarke. I'm one more happy customer!

No one makes the BMW leasing experience better than the folks at BMW Encinitas!

I leased a BMW 328i over the weekend and I have to say the experience was great. Billy was extremely helpful and informative throughout the whole process. I explained to Billy and the Financing Department what I was comfortable with in regard to payments and they were very willing to work with me. Everyone I encountered was courteous and genuine throughout the whole process. My mind was put at ease and my wallet. I will definitely be a returning customer!

Anthony Razzoukiwas very professional , answer all of my questions very knowledgeable on the 640i that I was interest in walk me through the showing of the car and its features help with my payment plan and any problems that I had foreseen , showed nothing but Respect for me and my concerns. Robert

Always the best experience at BMW Of Encinitas. Jeremy in sale is the guy to go to for the best deal and the best service ever. Bought 6 cars in less then 2 years. Every time exceed the previous time. I don't get it how he can do it every time. I am a picky crazy guy and it amaze me how he continues to exceed my expectations. Thanks Jeremy. Recommending few friends for him this week.

Always the best experience at BMW Of Encinitas. Jeremy in sale is the guy to go to for the best deal and the best service ever. Bought 6 cars in less then 2 years. Every time exceed the previous time. I don't get it how he can do it every time. I am a picky crazy guy and it amaze me how he continues to exceed my expectations. Thanks Jeremy. Recommending few friends for him this week.

Anthony Razzouki was very knowledgable and professional with our recent BMW purchase. I would highly recommend the Encinitas dealership to anyone!

I recently worked with Anthony Razzuiki and was very pleased with the experience. I contacted the dealership via Internet inquiry first and Anthony responded very quickly. He had a few options ready for me to test drive, worked on my trade-in, and I purchased a new X1. I was helped by Justin Beck in the finance department who took time to answer my questions as well as make a call to a company that could transport my vehicle to another state. Overall a very positive experience.

I had a very nice buying experience with this dealership. The salesman I dealt with was very helpful in showing me the great features of the model I was interested in. The best part is how easy and fast we agreed on the purchase price.

I was more than pleased with the service provided with my second purchase from BMW Encinitas. They had the vehicle I was looking for and made the Price point I was hoping to achive a realty. My salesman Alex Seranno was exceptional!

Gerardo at BMW Encinitas is a super friendly and accommodating sales rep, perfect for my wife and I in picking a preowned car.

Loved buying my car and working with Alex and Justin.

I worked with two salespeople - first Ronaldo and then Andres. Both of them were very helpful and knowledgeable. Ronaldo helped me a lot with getting a financing plan that worked well for my budget and Andres was able to conclude the process. I appreciated that both of them were straight shooters while also being respectful and they gave me space and time when I needed it. I would definitely recommend BMW Encinitas to a friend!

they are fast and very professional didn't waste to much my time.

Had a great experience meeting with Representative Gerardo Zayas, who was most personable, experienced, offering information on whatever question was asked regarding my 328 i BMW acquired. With so many customer car services offered, it is definitely a pleasure to do business with BMW Encinitas. Sandra Reese

Very good; patient and knowledgeable salesman. Nice follow up process after the sale.

We visited BMW Encinitas 2 times during our search at various dealerships for my next pracical but fun car...each time comparing different makes/models we saw and/or test drove to the mini clubman I purchased at BMW Encinitas. We met Juan on our 2nd visit and he iwas very knowledgeable about the cars we test drove including the one I purchased. He was genuinely friendly without being pushy. I told him what I was looking for in order to buy the car...and he was thankfully able to do it. He is a great salesman and this dealership has such a great selection of used BMWs and minis. Juan made it easy for me to purchase the car that I first fell in love with on my first of the three visits at the dealership. I love my driving my mini!

Kilroy was great buy your next car from him. he was super helpful and knowledgeable. what a great experience

Anthony Razzouki was an excellent sales person, was patient and provided us with options that met our expectations. Thank you - Adel B...

This dealership made my buying very easy and quick. I had asked for different grills for the car which they shipped to me the following week but threw in a new set of floor mats without me ever asking for them. They absolutely great!!!

I left very satisfied after I got my 320i. I did not like my experience at Irvine BMW the week before so I decided to drive down to Encinitas. Theodore was very helpful and patient with me. I would definitely recommend him and BMW Encinitas!

I am so incredibly impressed with BMW Encinitas. I recently purchased a BMW X5 and worked with Anthony Razzuoki, Internet Sales Manager. Anthony was knowledgeable, patient and exceeded my customer service expectations. He never rushed me or pressured me to make an immediate decision and only showed me cars that were what I described and best fit my lifestyle. I made my final decision after Anthony left work and knowing that I had limited time availability, he turned around (albeit in a completely different part of the county) at 8:30pm to get the deal done. We were at the dealership until nearly 11:00pm and neither Anthony nor Nelson, the Finance Manager every made us feel like we had inconvenienced them by keeping them so late. This is a true example of exceptional customer service and I can honestly say that I will never take my BMW business elsewhere. Last but not least I absolutely LOVE my car, this is my 3rd BMW, but the only one that is exactly what I have always wanted. Thank you Anthony and Nelson!

I had the pleasure of working with Anthony to purchase my 4 series BMW. Anthony is friendly, courteous, and stayed late to finish the transaction. The dealership was closing, and Anthony still spent time showing me cool features in my car. Overall, a great experience!

I am so incredibly impressed with BMW Encinitas. I recently purchased a BMW X5 and worked with Anthony Razzuoki, Internet Sales Manager. Anthony was knowledgeable, patient and exceeded my customer service expectations. He never rushed me or pressured me to make an immediate decision and only showed me cars that were what I described and best fit my lifestyle. I made my final decision after Anthony left work and knowing that I had limited time availability, he turned around (albeit in a completely different part of the county) at 8:30pm to get the deal done. We were at the dealership until nearly 11:00pm and neither Anthony nor Nelson, the Finance Manager every made us feel like we had inconvenienced them by keeping them so late. This is a true example of exceptional customer service and I can honestly say that I will never take my BMW business elsewhere. Last but not least I absolutely LOVE my car, this is my 3rd BMW, but the only one that is exactly what I have always wanted. Thank you Anthony and Nelson!

Adham Talesh at BMW Encinitas went above and beyond during the sale of the car to me. We stayed way beyond closing, and he helped me move copious amounts of junk (suitcases, backpacks, bags, etc) from my old car to my new BMW. Thank you so much. Rosy

Positive experience overall. I got the car I wanted with no options I did not want. Only gave 4 stars on Facilities because the premises of the dealership are very tight, just hard to reach and park. The Genius was a great service, helping to better use the electronics. However, I am generally very happyt with the purchase.

I had a great experience at the Encinitas BMW. Adam was great, helpful professional and he went above and beyond in making sure I get what I wanted. I had called Adam over a year ago to ask about cars and he was also consistent in checking with me on monthly basis to see if I am interested. When the right time came, Adam was my salesman of choice.

it was fast and satisfying.no problems pleasant experience all good

Everything was perfect. I just didn't like the wait time

Thank Anthony and Encinitas BMW! We purchased our X4 over the phone and the car was delivered to our home.

Andres was a great partner in buying my new car. He listened to what we were looking for, answered our questions and made the purchase process easy. I would refer him to anyone looking for a new BMW.

Great from beginning to end and not pushy. Just very helpful :)

what can write that the title does not state - best vehicle purchasing experience we ever went through - seamless, simple honest and up front. thank you Jeremy!

I was very nervous as this was my first attempt to finding my new car. Now that I have my dream car I would like to thank the team at BMW Encinitas for making the process as comfortable, fun, and easy! A special thanks to Ted, Kim, and the GM Darren!

I mistakenly marked just one star on my last review when I meant to make my review as all 5 star...I didn't press enough stars, my mistake. The service and operation of Encinitas BMW is excellent and my sales rep, Andres, Aldrete, is the best I have encountered in all the many new cars I have purchased, at least 13 BMWs alone.

No a great buying experience for my wife's first luxury car purchase. The dealership is packed with cars but not much space for anything else. Even though we made an appointment to test drive a specific car it took over 30 minutes just to get it out of the lot because another car was parked in front of it. It took a total of 3.5 hours to lease the vehicle we already selected. We were not offered water or giving any updates as to what was going on. The manager tried to argue with me after we had waited for over an hour just to sign the paper work. Not a luxury brand experience and I have had much better service purchasing another BMW at our local dealer. Even our local Ford dealer has better customer service and gives you a coupon to go to their cafe and get snacks while you wait. The online services were also not registered to my wife's email address correctly.

Great dealership. We bought an X5 from Ronaldo, the best person we have ever bought a car from. He was pleasant, knowledgeable and not at all pushy. In fact, the whole staff we had the pleasure to meet was first rate.

My salesman was Andres Aldrete, who may be one of the best on earth. I have purchased over 14 BMWs and encountered countless salespeople and he was the most courteous, HONEST, and professional of all. I learned he is one of the top producers at Encinitas BMW and I understand why... Regarding the dealership, it is owned by AutoNation now and they are a first class, fair and well run operation. Classy but offering the least expensive deals. They really want to move the new cars and treat you like they truly appreciate the business.

My wife and I have purchased a number of cars from BMW Encinitas over the passed few years. (X1, X3 and an X5). The sales staff are welcoming, friendly and easy to deal with. The servicing staff are equally as helpful and accommodating. We have recommended BMW Encinitas to both family members and friends, who have also purchased from the same dealer.

Been looking for a specific car, down to the exterior and interior color. Got notification of one available in CA. I'm in CO. Called right a way. Had that car in my drive way shortly thereafter. All the staff were so helpful. Would work them again.

Bought a CPO 2013 BMW 335is last month. Beyond happy with the purchase. From the car itself (so fun) to the service provided by BMW Encinitas, everything is fantastic. Any questions or concerns have been resolved in a timely manner (example - had a consistent "battery is low" warning 1 month into purchase. They immediately gave me a loaner, tested and swapped the battery, no problem). I drive the extra 20 minutes from Oceanside to get my service done there, as I already consider a few of the employees as friends and know I can trust them.

Awesome staff, always ready to answer any questions they have. DP

Sales person and manager were very professional and helpful. I told them what I neededd and they helped me without waistiing time. The entire process was very p[leasant, which is unusual when buyonh a car. Even the finance department was quick and helpful.

My service director pursued coverage for a re-do item which was very important to me. It was totally taken care of because of his perservance.

BMW Encinitas worked with us on our purchase and, even better, came though for us after our purchase!

Routine oil change with first class service. One of the mechanics even left a note in my car thanking me for my military service. It doesn't get any better than that.

The dealership is good for tracking my new car since it is the first one of the new 2016 model. However, it delayed my delivery schedule due to the car needs to be update its software and it took more than 16 hrs to complete.

The service was excellent. They made my buying process really easy and enjoyable. I am happy with my purchase.

Plain and simple, Mike Voiles is the man. The definition of "super-serving" the client. FANTASTIC. He's earned a customer for life.

I had an amazing car buying experience at BMW of Encinitas. The staff was helpful and friendly but not pushy or overbearing. They stayed late to let me test drive all the cars that I was interested in. They also took the time to explain the numbers with me and the benefits of both buying and leasing so I could make an educated decision. They were truly helpful. Thank you so much to Darrin Fetterolf and his whole team for such a great car buying experience.

i was looking to change my old 650i convertible that i bought already at this encinitas bmw and Adam helped me in all possible way to satisfied me. He find me my dream car and pampered her in taking of the little scratch from the bumper( i am picky) and repainting it. The service is amazing, don't go to another dealer to buy your bavarian dream car. thank you again Adam.

I had an OUTSTANDING experience at experience at Encinitas BMW, I can't wait to diversity my collection and purchase another! I would strongly recommend Sales and Service!!

I recently had the pleasure of buying a new car at BMW Encinitas! Andrew Wood was a gem of a salesman. He made the entire process fun and enjoyable. He was extremely knowledgeable, engaging, and not pushy. He was just as excited as me when I drove my M4 convertible of the lot!

professional and Excellent experience with Murat Ebesek

Great service and love the car. Bill got me a great deal! I recommend to all!

I recently purchased a certified pre-owned BME 550i from BMW of Encinitas. The staff was very professional and courteous, especially Ronaldo Boschi. He made the purchase process simple and easy. We would purchase from them again and would recommend them to others.

JUST a place to buy cars. I brought a 3 series BMW with a salesman who barely talk to me, and does not know the car so much. Only he can says is " I am gonna ask my boss." Again and again. I give my price of a car, he asked his boss 5 times. "nope", "wait, let's me try again." "nope","wait, let's me try again." ...........then the boss came out, he ask me, "why you wants this price, and already give you discount!" lol, terrible services. If you wanna buy a car, do not go there.

JUST a place to buy cars. I brought a 3 series BMW with a salesman who barely talk to me, and does not know the car so much. Only he can says is " I am gonna ask my boss." Again and again. I give my price of a car, he asked his boss 5 times. "nope", "wait, let's me try again." "nope","wait, let's me try again." ...........then the boss came out, he ask me, "why you wants this price, and already give you discount!" lol, terrible services. If you wanna buy a car, do not go there.

Bought an X5 with Murat and couldn't be happier with my choice.

I had a great experience purchasing my previously owned 2012 Porsche Cayman! Ronaldo was terrific! I had been searching for a quality We arrived about an hour before closing and Ronaldo and his associates stayed until 11pm to complete the deal. They were professional and fair and I believe I received a very competitive deal on my new car!

By far the easiest transaction I've experienced. I've purchased many cars in my 35 years of driving, and it has always been a hassle, until now! Billy was great to work with.

They always are available at the time I need to bring in my car and have it ready by the time I request.

Buying a car can be a long drawn out and very unpleasant pocess. At BMW of Encinitas, they make this experience as enjoyable as it can be. Our Salesman, Anthony, was positive and friendly, knowledgeable and easy to work with. He made the entire process an enjoyable one for us. He even worked within our time constraints, as we had a commitment to keep that evening. I would definitely recommend the team at BMW of Encinitas!

My experience at BMW Encinitas was great, all the staff I came in contact with were friendly and helpful. I shopped at other dealerships before coming here and felt like I was being harassed not helped, I never had that feeling during this experience.

Juan was wonderful to work with. I typically do not look forward to the whole car buying process, but this was a great experience.

met with salesman, Richard (Keith) Ingold , after a brief phone conversation. upon arrival, at BMW, Encinitas, we were met/greeted by Keith. warm, friendly demeanor, firm handshake, big smile, and "how can I help you"! extremely patient, thorough, accommodating, and apparently enjoying helping us find the right car, as much as we were. Keith's attention to detail and follow up, must be legendary! far and away, the most "on top of it" car salesperson I've ever worked with. would strongly recommend ,prospective buyers, to spend a few minutes, and find Keith Ingold. you'll be glad you did.

Jessica the service agent is always extremely delightful. Jessica makes sure the repairs are done correctly and keep you up-to-date on the whole process.

Rude. Seriously rude. I gave them a second chance and the staff is not friendly, not helpful. For a brand like BMW and for the price we pay for service, we are very disappointed in this location.

I absolutely had such a great experience with my sales person Adham Ahmadi Talesh BMW Encinitas..he has the patience of a saint as I was so indecisive about what sub or color to get, I went back 3 different times and each time he was so professional and informative. I had an issue with making sure my dog crate fit in the sub and he even put it in the sub to make sure it would work as I have a show dog to cart around. The car and ease of financing and purchasing it from beginning to end was so easy! I could not have asked for a better experience and the ride in the BMW is amazing not to mention it seems to have a brain and lets you know everything that you need! Love the quality of the BMW and mostly I am so pleased and would tell anyone that wants to buy a BMW go to BMW Encinitas and ask for Adham.

The staff was courteous and knowledgeable. My only callout is that they said the transaction would be completed in 45 minutes as I had a prior appointment. In reality I arrived at the dealership at 3:30 PM and I was not able to meet my appointment at 5:00 PM. As it turns out it took more than 5 hours before I was able to leave with the car. Evidently there were other larger transactions that were being handled before mine and the finance dept was backed up. I mention this only because I made my decision to buy the car and I told my sales person that I could return later to complete the transaction. He kept telling me I was next in line for completion indicating he did not want me to leave.

Most Incredible Customer Service!!! Jessica in the service dept went over and above any customer service I've had anywhere!! I'd recommend BMW Encinitas to any and ALL of my friends.. Tip: if you don't own a BMW buy one ASAP! It is The Ultimate Driving Machine!!!! Cynthia

The overall experience was great! Anthony Beltran worked with me to get the car that I've always wanted, and I couldn't be happier!

I recently purchased a new BMW from BMW Encinitas and had such a fast and easy buying experience I would recommend this dealership to anyone interested in purchasing a new or used BMW. Darrin, Ash, and Murat all helped me and they were so kind and helpful. I felt very at ease and comfortable throughout the entire process.

I have been to dealers that make you feel queasy about test driving too many of their cars for too long, and on more than one day. At Encinitas BMW, there was no hint of that attitude. They let me test drive as many cars and for as long as I needed to be able to make a decision. Most importantly, I never had a feeling of guilt about it, which is thanks to their smooth sales approach. Even the numbers discussion was not as 'pressurized' as I was expecting. Fun purchase all around. This was different than what you would expect.

I found the dealership online and called for information on their selection of the BMW X5 Series. I spoke with Alex and he was very helpful so we scheduled a time for me to see and test drive the vehicles. I was satisfied so I made the purchase.

I am not exactly sure where to start but I my experience with the purchase of my new i3 was the best car purchase experience I have ever had. Anthony Razzouki made that possible by working with me where I believe other sales people would have given up with all my specific demands and requirements ......THANK YOU Anthony! Another aspect of my experience that I thought was wonderful was to quick process with paperwork and finance, it was quick and easy.... in and out, that's what I like so I can get out and enjoy my vehicle purchase. Lastly .... I was contacted by Anthony a few days after my purchase to ask if I had any questions ...THAT's service, first time that has happened in the many previous car purchases. Encinitas BMW is my car dealership of choice going forward. Thank you BMW of Encinitas!

Top line group of people who went out of their way to make the car buying experience something that I wish I could do more often. Highly recommend BMW of Encinitas. Ron Boschi in sales and Eddie in Finance did more than I expected to make a car purchase painless and pleasurable.

Everyone was super nice and helpful. I got a great deal on a great car.

Jessica and Bill were a tremendous help. We were working with another sales agent who left the dealership abruptly. Jessica and Bill stepped in and gave us some good incentives. This is the second car that we are buying from the same dealer.

Great Selection. Had exactly what I was looking for and very personable and easy to make a deal. Juan was a nice guy and very informative.

We purchased our new M5 (our 4th BMW) from Juan Duff and the whole transaction was amazing. Juan brought us to all of the M5s available, described the different packages in each. He took us on an extended test drive, which allowed us to get a great feel for how the car would be on various daily driving activities. The negotiations went very smoothly, and we drove off in our new Frozen White M5. Thank you BMW Encinitas for the excellent experience.

Very professional and responsive. No pressure. Alejandro and his associates at Encinitas BMW are very knowledgeable and were able to answer all my questions about the features of the car. Great overall experience. I own 5 BMWs and we service all of them at Encinitas.

Very friendly and easy to work with. Loved it. They took care of me and made sure I left happy.

I truly appreciate the opportunity I was given to borrow the car model I was considering buying for an entire afternoon of family life so that we could see how it would fit our various activities and the preferences of all the family members.

I bought a certified pre-owned BMW 528i, the service was great here, especially Adham. He helps me a lot. Best BMW dealer

This is my 5th BMW, so I have had a lot of experience dealing with other BMW dealers. I found the complete experience in Encinitas to be helpful dealing with people who knew their business. They were cordial and they knew their business dealing with the car and the financial part.

Came here few years back after seeing 07 335i convertible. called in and salesman name Jeremy S. took my info and stated he will send me pics of the car asap... within few hrs I got the pics and decided to go down to encinitas bmw to check out the car myself w/ my wife. met Jeremy in person and he was professional from the get go. Went on test drive and when we got back my wife and I decided to make an offer..after few counters we came to a deal that we was happy thr terms. Unfortunately my credit was so bad that I wasn't happy w/ apr...after 2 days...we decided to take car back w/ no hassle due this dealership had 3 days/150 miles returned policy. Till this day, I talked to Jeremy on reg bases. really down to earth person!

I knew exactly the car I wanted purchase, so I took a trip from San Diego up to the BMW dealership of Encinitas to find out if I'd get a good deal within my price range after checking out their website and being reffered to them by a friend, i went over to find out if their customer service is any better than the BMW dealerships I've visited out in SD just few days prior; i quickly found out the quality of their service when i was approached by a Sales Rep named Murat who made it very easy to find the vehicle I wanted and get the buying process a lot simpler and faster than I even expected. Though meeting him for the first time I felt as if he's been a friend for years, a real great straight up kind of guy you would want any car sales man to be. Murat and his associates were really friendly and helpful. They offer nothing but great customer service! I was very satisfied with the help and services they provided me with at the BMW Encinitas and I would highly reccomend them to anyone. Within less than two hours I was on my way home in my new 2015 428i Coupe. ?

bMW Enci is great! Especially Jeramy! 5 stars!

We are from out of state and we had to do everything by phone and they made it easy.

BMW ENCINITAS is amazing. Especially Jeremy Shadburn who couldntve been more great to assist me in the process. Id give him/them 6 stars if i could.

Jae, Ash and team at BMW Encinitas had me in and out of the dealership in under 90 minutes. All paperwork was prepped and ready to go, saving me time on signing day. Communication via phone and email was excellent through the whole process.

Two week wait to schedule with another dealership. Mike Voiles took great care of me. Got me in the next day with great results.

We bought a new x5 and the dealer also sold us an extended maintanence warranty. The next day we found the same warranty is more than $1000 LESS on BMW website. We contacted the dealer and was told to reimburce us the difference. More than 2 months past, we haven't received the check and the person didn't answer the calls nor return the messages.

I worked with Jea Taylor and she was excellent in all respects - as far as a sales person, and a customer support representative. She facilitated our family's purchase of two cars in one visit. My sister bought a 320i and I bought a 328d. Jae's demeanor and honesty made us very comfortable. She facilitated my decision in buying my car by coming through with the price point I was asking for and picking me up and bringing me back to Encinitas to finalize the sale.

I dropped by BMW Encinitas to check out the pre-owned lot around 4:30 pm, just by chance they would have the car I was looking to purchase.. And there it was.... Acura MDA... Jordan Fisher greeted me, I explained to him my interest in the car, he immediately got the keys for me to test drive and I was sold on the car. Unfortunately, while he was picking up the keys, another family pulled up to test drive the same car so the pressure was on. He did tell me that he would do his best to get as much for my trade in as possible but was disappointed when the numbers came to me. Not sure if it was because they had another seller waiting to buy the car if I did not and did not need to wheel and deal. I kept my car and moved on to also purchase the Acura. He did try to make the process of purchasing the car a quick as possible but it seemed to take longer than expected for whatever reason... My husband met me at the dealership at 7:00 (yes I was still there), we went over all the DMV paper work with the finance manager and then test drove the car again. We did a final inspection and noticed there were a few dings and scratches of the the Manager nicely agreed to take care of the body work for me next week. Jorday, took the car to get a full tank of gas and personally delivered it to my house at 8:30pm. My experience was very good at BMW Encinitas and would definitely recommend family and friends to check them out when their time comes to shop for a vehicle. Thank you and look forward to a nice relationship with the management of Encinitas BMW

Jeremy was very professional and helped me every step of the way to find the car right for my needs and budget. It was one of the best buying experiences I've ever had. The employees in the dealership were all very friendly and helpful. Great job Encinitas BMW!

My experience with Anthony was great. He was very knowledgeable and informative. He answered all my questions and then some. He made shopping for a new car easy. Everyone there was very nice.

Had a great experience, Alex worked with us and was very courteous. their customer service was very good.

I have purchased 4 new vehicles before, one on the east coast & three in LA over the last 20 years. At BMW Encinitas I worked with Juan Duff on the purchase of a 2011 M3, first certified pre-owned vehicle I have purchased. He was knowledgeable about the vehicle/alternative, did not use any pressure tactics whatsoever and ran a transparent process. They presented the original invoice for review and the service department's summary of reconditioning/repair work performed by dealer. Folks from the manager through the service department were friendly and trustworthy. I would definitely utilize BMW Encinitas again and highly recommend this dealership to others in the market for the CPO or new vehicle.

Great sales rep and service. Plan on buying another car from the same sales rep.

Excellent customer service. Sales rep was very knowledgeable and great. We bought a 2015 x3 35i. Plan to buy another car with the same dealership

Very good !! Jeff was easy going no pressure type guy easy to do business with ,

Great customer service. Some additional costs were discovered at check out. Better if all costs were told up front .

Very happy. Alejandro was very patient and caring. He always worried for our well being during the process.

Great & fast experience, I would highly recommend the sales person to others.

We arrived at the dealership on a quiet Sunday afternoon looking for a Pre-Owned BMW. To our surprise we were able to look over the vehicles that were on the lot without being accosted buy overzealous sales personnel. We found a vehicle that we were interested in and we were luckily contacted by Billy Freyberger, BMW Encinitas Salesman. Billy's friendly demeanor immediately put us at ease and made our buying experience totally stress free. While signing the documents we were assisted by Eddie in Finance, who was also extremely polite and professional. We ultimately ended up purchasing a beautiful Pre-Owned automobile that we trust will preform to the standards of how the BMW Encinitas Dealership is representing its self. With that said we believe we received nothing but excellent service and will highly recommend this dealership to others!

I can always make same day or next day appointment for maintenance or service at Bmw Encinitas, and they always have loaner cars available. Thomas Nerhus has been an excellent service advisor.

I leased a 2015 x5 bmw. Ash and Jaun were GREAT!! no nonsense, no hassles and priced it right for me without an uncomfortable encounter. great team. great experience....

Overall very low key, easy experience leasing a car from this dealership. Our sales associate Billy is very laid back and personable. Never felt any pressure to buy or lease. Overall, everyone we encountered at the dealership was friendly and helpful. Not the prettiest building in the world but that translates into lower overhead. I would definitely do business with them again. Thank you Billy. The doctor ( Notorious MD) gives BMW of Encinitas a favorable prognosis for fair, no pressure car shopping.

Arthur helped me. Did a great job of keeping me updated. Had a terrific loaner car available immediately. Everything went quickly and fast. The car runs great.

Jeremy was able to deliver the color of our choice on a new 328i by trading with another BMW dealer in Orange County. We got a good price and we're pretty happy with the buying experience. However, the follow up was mediocre. I never heard back after a week. Supposedly, someone should have called within the next few days after purchase to schedule an appointment to show us how to operate this new vehicle....

I bought an i3 and the experience was very smooth.

I worked with Anthony Razzouki off and on for almost a year and he never lost patience. In the end when I was ready he had me drive several cars, some more than twice. :) Anthony and the sales team never pressured me into just making a decision; they wanted me to be excited about my final decision and in the end I am! I love my new 5 series.

I found it very nice buy in Encinitas, was fast and very friendly.

Great customer service and friendly staff. I will always be a customer

Clean facility Professional team,my agent was so professional and patient with me because i was changing my mind so many times till i got what i LOVE X5 THANK YOU SO VERY MUCH

sales person knew the product, good inventory to choose from, worked with us on the final price, finance person very good.

We went to this dealership to have our rear light fixed and Mike is just superb! He is outstanding in taking care of our needs.

I was trading in my BMW X5 and got two in return BMW 320i xDrive and BMW X1. Salesperson was very helpful and the whole process went very easy. I will return for my next car.

I was in the market for a specific BMW M4, and Jeremy at BMW Encinitas was excellent at helping me order the exact car I wanted at a great price! He kept me in the loop on the car's build progress, and he had everything ready to go when the car arrived, making for a very smooth transaction. Thanks Jeremy and BMW Encinitas!

I had a very positive experience at BMW Encinitas. The salesman (William Freyberger) was very helpful, kind, informative, easy to question, and not pushy. I will buy my next new car from him!! Great service!

Murat was very knowledgeable and patient. He showed us several vehicles and went over the option packages available. The sales manager was a great help as well, further answering all of our questions and addressing our concerns. Love our new BMW and would not hesitate to purchase from Encinitas BMW in the future!

Amazing place to go, I love my car that bought, and the service is great. Thank Anthony razz, and Jessika.

I found my X6M online at BMW Encinitas, Bill in sales was great, no hassle just let's make a deal! Kim in finance was also key in completing this long distance transaction, nothing less than great personal service!!!! I would definitely do it again!!! Thank you ALL!!

I found my X6M through Cars.com and made my offer to the dealer, within a few short days the deal was finalized given I was 3,000 miles away this was fast! Salesman and the finance people were great to deal with, would do it again!!!

My son found a steal of a car (2007 BMW 750LI). Low miles and tremendous shape. Internet Sales member Anthony Razzouki was tentative and honest. He walked us through the whole process. Everyone from sales team, to finance, to the store manager had a part of making this purchase such a great experience.!

Encinitas BMW is the best in terms of price, service and fairness. I will purchase my next BMW from them and will recommend them to family and friends.

My sales associate Jea Taylor was great and made my day.

great job by Anthony selling my a certified pre-owned 650cic. one of the best buying experiences I have had buying a car.