My car ended up having a bigger problem than expected. Mike handled every detail and kept me updated every step. His communication and professionalism were excellent! Thank you Mike And one more shout out to Adam in sales. Been in touch with him for many years whenever I need to lease a new bmw. He’s so kind and responsive always! Unfortunately I don’t always find the best deal at Encinitas bmw but that’s not his fault

Friendly service staff, and Gabe Soriano was very efficient.

The sales staff was nice, and attentive the got me in, and stayed late to work with us. Thank you!

We’ve been customers at BMW Encinitas for a few years now and we couldn’t be happier. The dealership and it’s service department is wonderful, but the main reason we’ve had such a remarkable experience is because of a Service Manager there named Joey. Sadly, he recently transferred to a different dealership location. But based on the amazing service experience we’ve had with Joey over the years, we’ll be customers for life. He provided us the type of personal care and customer service that they write about in business and marketing books. The type of service the creates lifelong relationships with customers. Whenever my wife has had to bring her car in for service, she did so with zero worry because she was 100% confident she’d be taken care of and we could count on the best service and work on her beloved car possible. She happened to bring her car in for work the Joey was transferring and she let him know how disappointed she was to hear this. To make sure we were ok, after services were complete, Joey even took the time to call and reassure me that his team and service department manager, Mikey, would continue to make sure that we were always well taken care of and that nothing would change on their end — so we had nothing to worry about. Talk about going the extra mile to ensure customer satisfaction. It doesn’t get any better than this. Thanks so much to Joey, Mikey, and the entire BMW Encinitas service team. You guys are the best!!!

This location is great! Amazing service and so friendly! Gabe and Jeff are so friendly! Gabe helped me very quickly and got me a Lyft to where I needed to go! They have amazing service!

We’ve been customers at BMW Encinitas for a few years now and we couldn’t be happier. The dealership and it’s service department is wonderful, but the main reason we’ve had such a remarkable experience is because of a Service Manager there named Joey. Sadly, he recently transferred to a different dealership location. But based on the amazing service experience we’ve had with Joey over the years, we’ll be customers for life. He provided us the type of personal care and customer service that they write about in business and marketing books. The type of service the creates lifelong relationships with customers. Whenever my wife has had to bring her car in for service, she did so with zero worry because she was 100% confident she’d be taken care of and we could count on the best service and work on her beloved car possible. She happened to bring her car in for work the Joey was transferring and she let him know how disappointed she was to hear this. To make sure we were ok, after services were complete, Joey even took the time to call and reassure me that his team and service department manager, Mikey, would continue to make sure that we were always well taken care of and that nothing would change on their end — so we had nothing to worry about. Talk about going the extra mile to ensure customer satisfaction. It doesn’t get any better than this. Thanks so much to Joey, Mikey, and the entire BMW Encinitas service team. You guys are the best!!!

Good timely service Completed everything I asked for my car. I’d use them again Mike was kind and considerate

Mike always takes very good care of my BMW and me.

I was able to easily make an appointment online and they were able to service my car quickly within a few hours of drop off. Great experience.

Really excellent service! Service advisors and managers are professional and incredibly helpful!

Gabriel was fantastic and helpful and it was a very easy process to have car serviced with flexibility and text messaging

Adham Talesh did a great job of meeting my needs through the sales process and delivering a great car. I highly recommend Adham for your new car needs.

My service provider, Mike Voiles was terrific. He explained everything to me, followed up with a phone call and went over all the details upon my car pickup. The overall service at Encinitas BMW is the best.

We worked with Nic in the buying process and he was great. He listened not only our needs but to our daughters wants as the car was for her. He went above and beyond to make her first car buying experience perfect.

BMW Encinitas has been a great experience every single time. I go out of my way to Encinitas instead of BMW Vista because of the people that work here. Although other Service Reps are very helpful and sincere as well, I’d always ask for Byron if he’s available. Excellent service with a friendly attitude!!!

Our salesman Nic was great and really listened to our wants and needs and found the perfect car for us.

My husband and I were looking for a used Honda Pilot. After visiting Honda dealerships in National City and Mission Valley and looking at the quality at National City by and high prices at the one in Mission Valley, I never image to find the cleanest Pilot at a BMW dealership. We texted the dealership to make sure the Pilot I was interested was still available. Few minutes later we recieved a called back from Ben Regis. Upon arrival, Ben was really helpfull with the buying process.explain everything and anwers all of our questions.What we loves that it was a no haggle pricing car dealership and the Pilot we were looking for was priced correctly. It was worth the drive. Thank you very much Ben!!

Everything went well. I didn't have to wait when I dropped the car off. Mike made sure that everything we had spoken about was taken care of. I got a call when it was ready to be picked up. Thank you for the great service.

Best BMW Dealership hands down. I've been to them all! Shout out to Jordan in Sales, getting me the EXACT X5 I was looking for, Eddie in finance for explaining in detail everything as I was signing and friendly with my step son, Chris in the service dept for showing top tier professionalism every step of the way until I received my car after some minor work and Heather for calling me and fitting me in the schedule earlier than expected. Above all... this dealership keeps their promise and I believe this needs to be commended. Thank you all! Will be a loyal customer to the BMW brand and location.

My technician was very professional and friendly. My car service was completed in a timely manner. I will definitely return to this dealership for any future vehicle needs.

Art Alvarez is the best!!! Always so friendly when I come in, listens to all my service concerns and addresses them and takes care of with ease! Love that! I will always return to BMW Encinitas because of him! He’s a Star!!

I was very pleased with my service advisor Mike. He was very efficient and made the process very easy and thorough.

I’m to BMW Encinitas. So far they have been friendly . The purchasing experience was quick, and just had a recall on my x3e. They called to make an appointment to fix the recall issue. Everyone was kind, and drop off/ pick up was quick.

Finally, a BMW location with friendly customer service and filled with knowledge!! I was so very welcomed and treated with respect. My Service rep was awesome, Mike Voiles!!! He explained to me in detail the work that was needing to be done on my car, worked with my warranty company to file claims and helped arrange a loaner car for me. I'm an engineer and LOVE my car, so always want to know the technical stuff and exactly what is going on with my car ....and Mike did that. He didn't dumb it down for me, just explained it to me in his terms and I appreciated that SO much! He even listed out options for me to consider, helped prioritize the severity of the work that needed to be done and gave me a day to think about it... with no pressure. I wish I had came here sooner for my service needs! THANK YOU!

Great service, Mike was extremely thorough in explanation and kept to his word on the quick TAT. Thanks!

I have had very good experiences at the Encinitas BMW. Staff has always been gracious, courteous and have gone out of their way to be sure I am happy with every detail of my experience there. I've always been provided with a very nice loaner car, brand new cars! I couldn't ask for anything more. I highly recommend them, from the purchase, (Nicholas handed the sale beautifully, went out of his way for me)to the oil changes (Byron is a pleasure to work with, funny and kind) and everything in-between, 5 stars.

Super fast and very professional!

Mike was fantastic, the car was done on time and even washed perfectly. He explained everything to me and I was on my way!

Purchased used 340i sight unseen. Car was everything the salesperson claimed.

Mike Voiles is an excellent representative for your company. He is friendly and efficient.

Great customer service and they go out of their way to make sure everything is handled to my satisfaction. I was able to stay outside while Art took care of all the paperwork inside during covid. Very professional all around.

What a great experience! My rep really provided me with terrific customer service!! He was so helpful and professional. He did a great job communicating what was happening with my car.

I def recommmend 100%!! I live clear across the country on east coast and Robert, Adham, and Ben hooked me up with white glove service. many thanks to the folks at BMW ENCINITAS!!!

The Service Department always does a fantastic job.

The Service Rep Mike Voiles is very talented and in tune with the needs of his clients. Very proactive, collaborative, no games about the cost of things or overselling. I liked his style. Date and Time: Jan 22, 2021 9:45:00 AM Advisor: Mike Voiles

The BMW service center is always professional and super dedicated to customer service. Mike, my service tech, is a very detailed and friendly person! Steve L.

Outstanding service!

Mike Voiles was a huge help on my recent service on my BMW 530! He kept me up to date on what was happening and everything was done in a timely manner. Mike took care, working with me to make sure the car was properly serviced and that I received the best costs! Great Service Mike!

I was visiting Encinitas (where I bought my X5) and I had a nail in my tire and had to drive 10 hours home. Kieth not only got me right in, he made sure my car was serviced properly and let me know if my tires were okay for chains. I really felt as if I came I came home. Thanks BMW Encinitas!

Everything went so smooth and easy! Adam was such a gentleman so helpful, and oh so professional. Jeremy was also very calm, helpful and friendly also! My own experience was so great, I will definitely be coming have if needed to

Byron is always very helpful whenever I bring my car for service. He doesn’t try to push services I don’t need and Is very courteous and professional.

Great group of people. Enjoyed my experience with Michael my sales rep. Knowledgeable and patient. Had a enjoyable experience with Morgan who handled all of my paperwork! Go GB! Also, the service department cannot do enough to make sure I was being taken care of. I would recommend their Vista location to anyone interested in a BMW!!! Great Job!

Adham was awesome and the reason I purchased my vehicle instead of another I was looking at elsewhere.

Great staff in the service Dept. Super helpful and they all work together nicely to get the job done.

Excellent Service and support the parts department has always been very helpful with a very good knowledge of their inventory for the right parts you need

Mike was very helpful and professional when he walked me through the issues my car had. We didn't have to wait or spend too much time there. He is also very responsive to my concerns, present or future, regarding a reliable transportation. My experience there was easy and pleasant.

Juan was fantastic to work with.

I am back to this location because of my previous experience with Vincent. This time I met with a gentleman named Adham. I knew going in what I wanted and had my mind set on my needs and I think he could sense that. This is my fifth BMW so I am very familiar with them and we negotiated my trade in and made it clear and cut about what it would take for me to obtain the new vehicle. Adham made it happen and was not pushy and let me do my thing. Less than 4 hours later I drove out with another BMW and so far it has been awesome. This dealership has been consistent with their customer service and will be back in a couple years again to upgrade.

Mr Sherman and team did awesome job getting my BMW sorted out and back on the road. Knowledge -10 Expertise-10 Managing expectations-10 Quality of service-10 Thanks again for getting me safely back on the road!

My experience is always a good one when I take my car in for service at BMW Encinitas. This time was better because they finally figured out the intermittent issue that my 2018 car has been having before the warranty expired! I am hoping that with this latest service, my car will no longer randomly lose power assists! Joey was my POC at BWM Encinitas and he was courteous, professional, and very communicative. Thank you!

The manager Gerald was very professional.

Great service! Thank you..

Awesome service!!!! Adam Talesh you are amazing!!!!

I would highly recommend this dealership! My wife and I received a warm welcome and incredible service from our sales representative Nick! Without a doubt this young man gave 100 % with our entire purchase... above and beyond all expectations! I would highly recommend BMW of Escondido to anyone looking for a new BMW ( our choice was the X3 m40i) and we love it. Jim&Fran white San Diego, Ca.

I called ahead to find out if the car I was interested in was available. I was told yes and it would be ready for viewing in 20 minutes. I drove over it took over 25 minutes before anyone acknowledge my arrival. I never saw the guy that told me the car was available. I had a different sales person finally help me. In the middle of the negotiation he was replaced by a different sales person. When I requested to see a different color car it took almost 30 minutes to locate the car. The negotiation was endless and not till I told him I was going to walk away did he agreed on the price I was told was impossible. I purchase the car and they could not find the spare key. The show room was freezing. I was also told that they were no after market items to purchase which was also not accurate since the maintenance package did not cover the breaks on the car and had to be purchase separately . I have purchase over 30 cars in my life tome this was one of the worse dealerships I have come across

Byron Furrow is a wonderful service representative. He went above and beyond to make the car service an easy and enjoyable experience.

Great service

Service > sales for sure!! Mike took such god care of me, he made sure that it was ACTUALLY worth it for me to get the warranty extension on my car before I got it (turns out, it WASN’T worth it, so he saved me several hundreds of dollars!!). Made sure my car was washed before returning it to me as well, and explained everything simply and clearly when I had questions. If I could give him 10 stars on this, I would. Thank you, Mike! Update: I’ve been helped by Mike multiple times, and he’s consistently awesome. Makes sure I’m always taken care of, and I look forward to working with him. BMW Encinitas is lucky to have him!

My wife, Julie, enjoyed her first experience at Encinitas BMW and excellent attention to her and the car by Keith.

Had a great experience buy a used Dodge Challenger Redline ,... We were in and out in leads in about an hour and a half....financing was a snap.....Ask For Ben, the salesperson with whom we dealt.

Overall great customer service. Mike Voiles was able to help me out with the repair of a 2013 335is that I recently purchased. Mike was honest about the issue, and was helpful in understanding common problems to look out for in the future.

Superior Service for my 2004 330 Ci airbag recall and replacement!

I drive from Temecula to Encinitas for their awesome service!

David Bouchat at Encinitas BMW was amazing. He helped us thru our purchase from beginning to end. David made it very easy for us to learn how to program and operate our new driving machine. It was the easiest and quickest purchase of an auto we have ever made.

One of the best experiences from a service center I’ve had thus far!

Keith, etal - The Service team did great, as always!!

We had never owned a BMW before and honestly had never planned on it, but after a lot of searching around on various car shopping sites and car dealership sites, BMW Encinitas had a car that fit everything that I wanted in a car. We put in a request to test drive it in the online form and about 10 minutes later we got a phone call from Ben, our sales rep, to confirm. The car was everything we were looking for and at a great price. We also were trading in our car. Ben was exceptional with his detailed explanations and his friendliness. We felt right at home from the moment we walked in the door. After everything was hammered out we were walked back to the finance department and the finance guy could not have been more friendly and funny and made the whole experience feel like we absolutely made the right decision on where to buy this car and the car we bought. We have bought a lot of cars over the years and never have we had the level of service shown to us by Ben and I hate to call him the finance guy but I think his name was Dabe. I mean it was on a whole other level. Ben took the time to help.us get everything out of.our trade in. He sat in our new car and took the time to show us all the features and how they worked. The night before we were super nervous of what to expect because we have never had any experience with a luxury car dealership, but now I don't care what kind of car we are buying, I would head to BMW Encinitas to do it. They set the bar so high for salesmanship and integrity and making you feel confident in your purchase. I've never driven a car off the lot feeling like I got a good deal, I got a good car, and they were genuinely happy to put me in that car. Well done to whoever runs that show there. Exemplary performance by every employee we came in contact with.

Reliable and friendly. Problems were quick to resolve in a timely manner.

Great experience, I made an appointment and when I got there they had the car I wanted ready for a test drive. Ben was great, he walked me trough the whole process answered all the questions I had. I still think I could've gotten a better deal on the warranty, but other than that excellent service, 10/10 would buy again would recommend to my friends and family.

Great Dealership really care about their customers! Been goin to this place for years bought my last Bmw off Jeremy Shadburn! Straight forward great guy who is not oushy and lets the car sell itself my service advisor is Byron also another great employee who’s honest and also not pushy you can tell he’s looking out for your best interest! Do I recommend BMW Encinitas? Absolutely!

I found my car online and called to schedule a test drive. They were busy that day and was given the keys to test drive and check the car inside and out at my leisure. It was great not to feel rushed. David our rep was friendly and easy to talk to, zero typical salesman BS. They do not haggle on price at all but was promised they would buff out some surface scratches. We left satisfied and after a couple weeks of more car searches we returned to purchase the car. I secured a rate at a local bank and asked if they could match the rate I would purchase that day. After some paperwork they returned with a sheet to sign with the rate we discussed. But upon entering the finance office there was a disconnect. The finance rep was friendly but not privy to any of the discussion or rates previously agreed upon. This was disappointing as the deal was based on this rate. I work in sales with deals equal to and far exceeding the price of cars and would not (hate to say it) bait and switch my clients with transactions this large. We ultimately did buy the car. They had the ONLY car with the specific trim level and options I was looking for in all of southern california. We are happy with our decision with the small caveat. Please communicate with your dealer to make sure they honor the details prior to sitting in the finance office or talk to the finance rep before. All other facets of the experience were great though. 4 stars

Excellent service and efficiency!

Joey at BNW Encinitas is amazing! He has the best customer service and attitude! He is a joy to work with and always takes care of me every time I need help with my car. It is nice as a female to have someone I can trust when I don't know that much about cars.

Never liked taking my car in for service until I went to Encinitas BMW! Great service! Thanks!!

Mike in service was excellent. Thorough, communicative and kind. He obviously knows his job and I felt very confident about price, scope of work and timelines. Thank you! Great service.

Excellent service from start to finish. All the staff work as a team. If one person wasn’t available to help at the time there was always someone available. I bought a beautiful certified preowned First time buying a BMW. A great car but it’s the customer service that makes me want to stay with BMW for my next car.

Yet another exceptional visit to BMW Encinitas service department. I continually leave there feeling taken care of confident that my car is in the best working order. Mike (my service guy) is the best combination of professional and personable. He goes beyond every time! Thank you Mike.

The staff at BMW Encinitas was awesome and so accommodating! We were in town visiting kids when our car broke down. They were able to get us in right away and worked so hard to get our vehicle fixed in time for us to return home to AZ...and all during the week of New Years! So impressed...thank you!

This is the 4th car that my family and I-purchased/leased. Best selection of models with features needed and color combination. Very easy to find what we were looking for Not to mention the no hassle and spending time negotiating the deal, it was amazing from the start and lightning fast paperwork completion and delivery to our home/office the day after. I have recommended my friends and colleagues to get the cars only there, saves time and Money plus very professional customer service, they treat you like a friend not a shopper that’s looking to buy a car and that makes the whole process so much easier and we will definitely come back when our leases are up, or maybe sooner. Thank you guys!

The Salesmen first Name Clark Ri. was so helpful from greeting us to the purchase I would recommend BMW BECAUSE OF OUR SALES PERSON CLARK AND SO HELPFUL THROUGH THE PURCHASING OF THE X5 THNAK YOU

Amazing customer service and service on my baby Davinna. ( Haha, YES! I name my cars.) Everyone is so friendly, they make you feel at home. The vibe when you walk in there is amazing.

Was looking a new car for the wife and came across a 2020 chevy suburban...car was real clean.....great service from our sales guy to our finance guy....

Great service experience..........could not have gone better!!

Joey Cruz is the best! He always remembers my preferences for communication and loaner cars. Joey also gives me regular updates and insures that discounts are applied if applicable. I highly recommend him!

Mike at BMW Encinitas went WAY above and beyond helping me out with my recent M5 purchase. Extremely professional, timely, and helpful. I would highly recommend BMW Encinitas - they will treat you well.

Mike at BMW Encinitas went WAY above and beyond helping me out with my recent M5 purchase. Extremely professional, timely, and helpful. I would highly recommend BMW Encinitas - they will treat you well.

My service light came on and indicated something about brake fluid. I called Encinitas BMW right away and asked if I could come by so they could look at the warning light and tell me what I needed to do as I didn't know what it meant and anything about brakes and brake fluid is kind of scary. As usual, Amanda said bring it by without even any hesitation. That is one of the things about Encinitas BMW that has never changed; they are always ready to accept you if you have any kind of problem or concern. They told me what it was it was a minor problem, did have to be addressed and advised that it was one of those quick services and that I could just call, make an appt, bring the car in and it would only take an hour or so which meant I didn't have to get a loaner or anything. Several days later I called Keith who is my person and he said bring it by and I did just that. It took about an hour I stayed and waited and had coffee and the next thing I know they're driving my car back out all washed shiny and clean and serviced. There is no place like BMW Encinitas and I have gone to them for many many years. As I mentioned Keith is my person and he always always solves the problem big or small. I am very grateful to him and for BMW Encinitas to always be there as a beacon of safety and service.

One of my best car buying experiences ever! Effortless, efficient, painless, no nonsense process from start to finish with great and very competitive prices as well. First rate dealership that stands at the top of dealers for this brand, and is vastly superior to the many dealers I dealt with from competitive brands.

Can’t be happier with 430i at BMW of Encinitas, from my purchase with Jordan and the great service from Jeff in the service dept. Get your next BMW from them, you won’t be disappointed.

Fast easy and safe...competent people.

Excellent service (as usual). Byron was great to work with and extremely helpful going through the repair process. Highly recommend

Great service and individual attention. They even delivered my car from three hours away and took my other car back with them. They are good people and a pleasure to do business with.

I have brought our car here multiple times for service and Byron always takes the BEST care of us and our car. He goes above and beyond, great communication, and excellent service. I am so grateful to have a person and place that I feel confident that we are always going to feel treated like family taking care of us and our vehicle. Byron is an amazing service advisor and an asset to BMW Encinitas.

Great sales experience. Good communication and clear pricing.

I leased a 21 M5 from Jeremy Shadburn here at BMW Encinitas. The process was smooth, the deal was great, Jeremy helped me pick out the right model with the features that I needed and wanted. Davin in the finance department was great too, the paperwork was fast and correct and he helped me out with a maintenance package as well. The whole experience was amazing and I Will be back in 3 years to get a new one when the lease is up!

BMW Encinitas has outstanding customer service!

My spouse and I had one of the best experiences at the Dealership. This is our second purchase at this location. David Bouchat provided great service as our sales associate. The Sales Manager, Justin made it possible for us to leave with our dream car.

Byron in service is AMAZING. He is knowledgable, trustworthy, and a true pleasure to deal with as is the entire Encinitas staff.

I had a great experience at BMW Encinitas, especially working with Adam Talesh who helped me pick a BMW 330i. Adam was very professional, helpful, knowledgeable, patient, and efficient answering all my questions. I would recommend working with Adam if you are not working with any specific sales person already. I will go back to BMW Encinitas for any BMW future purchase or lease.

They were very accommodating deliver the car to our house and able to sign papers in safety

Over the years, I’ve leased BMWs and last year bought one. I’ve been taking my cars to this location for years and Mike Voiles has been my service advisor. He is so awesome! Very kind and efficient and has always made me feel like an important customer.

BMW Encinitas made purchasing a vehicle a pleasant experience. My husband and I were even given some food while we waited. SARAH PEARSON is amazing! She has also helped my Mom and several of our friends purchase vehicles from BMW Encinitas. She is kind, down to earth, and doesn't even make it feel as if you are buying a vehicle-super not pushy or sales-y. I really appreciate that! Larry Coble is amazing and so is everyone else there that helped us with our purchase. I highly recommend this dealership if you are looking to acquire a high-quality vehicle. -Jessica

Encinitas BMW really stepped up to the plate on my X5 purchase. I had a very specific list of the build I wanted and was very surprised it was in stock at this dealership. Of course the car had a few items over the ones I wanted and this was factored into the final negotiated price I paid. I felt that the sales associated, Clark, really helped me buy the car rather than trying to sell me the car. I recommend this dealership for a first class experience.

Great service from Adam. He is a real professional.

Went in for my annual service and Joey helped me. Great service!

I had a great experience at BMW Encinitas. If you are looking to buy a new car, ask for Elizabeth. She is amazing.

If you are looking to buy a car, BMW of Encinitas is the only place you can get the BEST deal. Ask for Sarah Pearson, she explains everything and helps you step by step, no rush. Her manager Steve gave me a great deal and whole process was easy and smooth. I got a X5 M and I love it, love it, love it, it’s a beast. I highly recommend BMW of Encinitas.

Just went to this BMW last weekend, looking for a car and had the pleasure of working with Juan Duff(ask for him if you plan to visit, you won't be disappointed). He found exactly what we wanted at the price we had set and we left with a new vehicle! This has to be one of the largest BMW dealerships I've seen so it's safe to say they'll have the car you're looking for!

The repair of my vehicle was done very professionally by the personnel performing the work. My vehicle (which was only 6 mos. old) looked like it did before the accident. Everything was completed in a timely manner; the job wasn't rushed to completion but was done right. Andrew, my collision interface, oversaw the repair process and kept me informed regarding the schedule for repair. Kudos to Andrew and his team of experts. I am extremely please with the outcome.

I find they are very thorough, and handle any problem or concern I have seriously. I always get a nice loaner while they work on my car, I appreciate that.

Very pleased with customer service and attention to detail with repairs.

I live in San Jose and purchased a brand new BMW X5 PHEV which was to be delivered to me. The dealership totally misled me in selling me a vehicle that had 400 more miles than quoted. They also poorly communicated with me in who had to be present to take delivery and how the vehicle was to be delivered. 1 week later and I still have also not recieved any paperwork as to the contract or the extended warranty purchased. If you are considering doing business with BMW Encinitas, I would be very careful when dealing with them; get everything in writing, check everything before signing and dont believe a word they say!

Excellent experience leasing my new X3 xdrive hybrid! Jeremy and the team couldn’t have been more helpful or make the entire process any easier.

I dropped off my 330e for a scheduled check up and fixing minor issues which required the change of some parts that turned out to be stocked by the dealership. A clean loaner was available and Mike Voiles was super helpful to keep me posted on the status of the services. My car came back washed and cleaned. I am very happy. Thank you, Mike and the service team!

The service team was great. My service advisor was great and thorough when I took my car there.

This is how car buying should be. Ordered the car online at my local dealer in LA. I was told 6 - 8 weeks so I checked BMW Encinitas and they had a great selection. Lo and behold they had the car with my specs in their lot. Spoke with Adham on the phone, really nice guy and very accommodating. Finally drove down there from LA. Adham did not waste any of my time. We went for the test drive and got me in to financing quickly. Eddie in financing was very efficient and friendly. In and out of there in less than an hour with my 2021 BMW X3 M40i!

I received professional, polite, and excellent service at BMW in Encinitas.

There is a very Professional sales team, they treated any customer very honestly. I bought a BMW X5 from there. love it.

Byron is the best he treats you like family and goes above and beyond to help you with your service

We recently brought our 2003 (vintage!) BMW to BMW Encinitas. We had the good fortune of meeting Kieth, our service representative. He did not try to oversell us on services, but offered us a tiered level of repairs rated from the most necessary to those that could wait. Keith knew his stuff, but we were in the driver’s seat! The repairs solved the problem, thank you service department, and we got our car back in a timely manner. A shout out to Keith and Encinitas BMW! We will be back. Our experience at BMW Encinitas was positive.

The Service Advisor, Joey Ruiz, was professional, pleasant and respectful. He took time to explain everything to me before and after the service.

Excellent service advisor The Parts team & support for the enthusiast is great! My go to dealership

Friendly, Helpful and Knowledgeable Staff!

Having just moved into the area, this was my first experience with BMW Encinitas. Mr. Jeffrey Jennewein, Service Advisor, was assigned to help me. He was totally professional and courteous. The work required on my vehicle was done in a timely fashion and the cost was under the estimate. For future work required on my car, I will be using BMW Encinitas and I will request Mr. Jennewein as my Service Advisor.

They are very kind and helpful....and they were also very sweet to my furry four legged friend!

My brother in law bought my sister's car here, so I thought I would give it a go instead of going back to the BMW in Los Angeles. Wonderful & friendly people. Got me in and out of there fairly quick. Love my car!

great service.

best bmw dealership around San Diego

Great dealership and service! Nick Kolpacoff was awesome as was the GM Darren Fetterolf! Thanks for the great new car! Easiest car that I have ever bought and the deal was great. Trade in value was very fair as well. Keep up the good work.

Quick friendly service with Lyft ride home if needed. Very convenient!

MIle Voiles from Service department is great. My car is approaching due on extended warrenty. He helped to arrange through checking and fixes as much as policy allows. 100% satisfy with him!

Mike in the service department is detailed, helpful and polite. Whatever the issue is with my car, Mike sees to having it resolved as quickly as possible and to a level that meets my (high) expectations. I know my car is in good hands with BMW Encinitas!

07:21 You sent Today at 07:21 Sarah and Manager Steve were just fabulous! Bought an X7 Dark Shadow Edition from them. Every single point, they kept their word. 10/10! Aa

Never been to a place where they care so much about the customers. Excellent service.

07:21 You sent Today at 07:21 Sarah and Manager Steve were just fabulous! Bought an X7 Dark Shadow Edition from them. Every single point, they kept their word. 10/10! Aa

Bought an SUV from out of state and was impressed with communication. They made it simple and easy.

The issue with my vehicle was immediately addressed. The parts have been ordered and will be quickly installed when they come in.

This is the best BMW dealership in Southern California

Great experience at the service center and great customer service from Joey.

Worked with jordan acquino in sales. Jordan was very patient and gave me all the information I requested in a straightforward manner so I could make the best decision on a bmw. Highly recommend working with Jordan

As a former BMW dealer I know the importance of great service. Keith and the service team at BMW of Encinitas always gives exemplary, exceptional service. They are a well oiled unit.

I was scheduled with another service technician, but since that person was busy, Chris helped me. He got me in and out of the service area quickly. Thank you.

the service advisor I worked with Jeff was great. The work was finished to my satisfaction.

I recently had to have a few things repairs (due to a break in) completed on my X7 and Joey helped me out. He was the best person I have ever worked with at any dealership for pretty much anything. His attitude was amazing, he followed up with me proactively and honestly just an overall good guy. He made a not so lovely task great. Would recommend, 5 ⭐️s. Thank you, Joey!!!

Your service department is very helpful. My car has been serviced at this location for 5 years and my experience has been superior. Mike is very thorough on explaining the type of service needed and mechanics have done a great job finding out the root cause. Thank you for your honesty & integrity!

great experience

Amazing service, all of my car’s maintenance and service was taken care of completely. Kept me in the loop through the entire process. Car was clean on pick up and literally took 3 minutes at pick up, these guys are efficient!

Great experience, easy to deal with ,

Great service, very helpful staff. Highly recommend

Attentive service writer, service completed on time and at estimated price

the service advisor I worked with Byron was awesome. and the work was finished ahead of time. He also let me know of some upcoming maintenance.

Brought my 2019 530i in for annual maintenance. Was greeted outside within 30 seconds of arriving and was in service advisors chair in a minute getting my maintenance set up. Joey remembered me from 2 years before when I had my previous M3! Sat inside waiting area and plugged laptop in to work. Wi-if was fast and before I knew it the car was ready and waiting for me looking brand new.

The team of customer representatives goes beyond what anyone would expect when getting their car serviced. Their curtesy, patience in explaining in great detail the service being provided and their availability to answer any question you may have at any time. Far exceeds any service I received back East.

Byron was very informative and work was completed as promised. Great experience

Fantastic service and vehicle selection. Matthew Daymude was very helpful and courteous. Thank you

Keith Sherman, Service Advisor, was very courteous, understanding and answered all my concerns. Kudos to him!

BMW Encinitas does great service and the people are friendly. They keep you informed of any issues with your car and it's always ready to pick up when they promised. Updated 12/02/20 - Even during Covid-19 times you can count on BMW Encinitas to give great service with all safety protocols being observed. Friendly and professional , very nice people.

Only BMW dealership I’ll work with in San Diego because they provide fast service and treat you like a priority. I’ve tried to get work done at other dealerships and there is no sense of urgency so I’d recommend anyone use BMW of Encinitas.

I test drove a BMW 10 years ago and said I could never drive one because I have such bad back issues and back then, the ride was stiff and fast. In April 2020, my neighbor convinced me that I should go drive one because they are different now and I was tired of my lexus (especially tired of the lack of technology) but I stuck with them bc of comfort. I bought an X5 bc it is THE MOST COMFORTABLE suv I’ve ever driven. Over the last 8 months between buying my X5, having a hitch installed, getting my car cleaned, having a genius appt for the digital inside....this place is a class act. The general sales manager, Darrin, the service managers, Byron and Michael, and Nicholas, who showed me every single thing about the car when I was buying it, are all incredible. I’ve never bought a car from a place and had such a great experience from start to finish. Plus, I drove it across country in June and came back in August and I feel so lucky to have had this car for comfort, speed, pickup, and the handling through the different climates and roads. I bought/leased in Encinitas, CA and highly recommend them and the X5.

My service advisor, Duylinh (Joe) Cruz was really awesome! He had the car ready in quoted time. Was a stress free and great pleasure working with Joe Cruz.

Had body work done to my car after an accident. Gerald did a great job managing my claim and getting my car fixed. Super happy with the service.

Very disappointed by the sales person. I made an appointment and emailed ahead of time spelling out the car and features I wanted to look at, and explaining that I wanted to minimize the risk associated with The pandemic. Thus, I asked that our current car be appraised while we test drove a car to minimize our time indoors. I also asked to test drive the car without a sales person. None of this happened. She was unprepared when we got there and frequently asked questions that I had just addressed. She seemed not to pay attention. She also kept wearing her mask below her nostrils, something that is dangerous. And she insisted on riding with us on the test drive. Audi allowed me to test drive the car without a salesperson. Consequently we were exposed to much greater than necessary risk. Finally we found that the car did not have an owner’s manual when we got home. It’s now a few days later and we still don’t have a manual. In contrast to all this, the finance person was wonderful and efficient so that we got out of his office quickly. We love this dealership and have bought several cars there. But this experience was barely adequate.

Sales staff was very responsive and answered or researched questions .

The People at Encinitas BMW were great. I bought a car from them over the phone. I am working in Kansas City MO. but the car was a surprise for my wife in Canton Mi. They handled all of the paperwork and sent the documents to me to sign. Once that was taken care of the financing was sent to them. They arranged a car hauler to ship it to my wife. What a wonderful group of people. a great big thanks to my salesman Adham, I couldn't have done it without you.

Joey Cruz is a great Service Advisor. Super attentive and is always there to help!

I can't say enough good things about the Service Department and Dealership as a whole! Buying experience was superb, they weren't going to let us walk away; and Service Department is by far the best I've ever dealt with (and I've used many). Very pleased with this dealership.

Exceptional service was provided by Art Alvarez. Could not have asked for better help.

Byron at BMW Encinitas service center is amazing. As soon as I got there he had a loaner ready to go. Within a couple of hours he had emailed me all of the estimates. Since I had just bought the car as CPO he gave me a nice discount on a part that wasn’t covered under warranty. His communication throughout the process was outstanding

I was on a search for low priced BMW that would be an upgrade to my rapidly failing commuter. I came across an add for a 2011 3 series below what my budget was set for a replacement vehicle located at Encinitas BMW. The car is gorgeous!!! I submitted an inquiry and received a call within 20 minutes from Jordan Anguiano from BMW. He was extremely patient and understanding through the process of me buying this vehicle. I recently went through a surgery with the ability to speak being minimal. Jordan worked with me via text for 90% of the transaction, allowed my wife to bring me the car to test drive from my house, and took care of all my concerns prior to delivering the vehicle. Hands down phenomenal individual. I surely hope my BMW ownership experience continues to be as easy as this and I can become a long time customer.

Very knowledgable staff and pleasant buying experience!

I've been coming to BMW Encinitas for over 8 years. Service is always top-notch!! Loaner cars are new BMW's, clean and available for the duration of your service. Easy Peasy

Outstanding service and follow up by phone. The car was returned in better than condition then when picked up (hard thing to do because the car is always kept spotless). Thank you for the outstanding service (since 2003).

Experienced, professional and honest!

Purchasing our X3 was easy and a a good experience. The car itself is fun to drive, has plenty of power, a great sound system, a more electronic controls imaginable. We would not hesitate to buy one again, and we would absolutely deal only with Encinitas BMW.

Barbara. Trevor, Joey and Juan are the BEST! I was in and out within @ 90 minutes and got to visit with Juan who leased me my dream car X4 he is simply the nicest and most professional sales rep that I have ever dealt with!

We bought our 6th car from BMW Encinitas! It was awesome as usual. Ash and Juan took great care of me. When it needed a small repair Juan gave us a brand new X2 until my daughter’s Veloster was fixed. Contact them for ANY preowned model, they will get it for you at a great price from a huge Autonation inventory of thousands of cars.

The guys at BMW Encinitas are super friendly and made my car buying experience very enjoyable. I can highly recommend this dealership.

Excellent staff and exceptional experience

These guys do a great job and are reliable. Talk to Byron in the service department for help, he is always able to answer my questions. They are the best people to go to for anything BMW related.

Such a pleasant car buying experience! Gracious and friendly service. While it does take awhile, never felt the need to hurry up the process. Matt consistently checking in to see if we needed anything.

I buy all BMW products at their parts department. Always great service.

If you love your BMW like the way I do, you can imagine when I walked to my car and to see the rear end smashed in! Luckily, I got to pick the Body shop and BMW of Encinitas was a No brainer! My advisor Deniel Barajas, put my mind at ease and connected with me before, during, and after the repair was complete to make sure I was informed and satiated! Thank you Deniel and the Team at BMW Encinitas for returning my Car, good as New!

I've been coming to BMW Encinitas for several years now because the service that Mike Voiles and Mike Nguyen provide are top notch. They definitely make the drive up north worth it when there are two other dealerships closer to where I live.

The desks are to close work area need spread out office due to covid

From start to finish, my service experience was the top notch. This is because of the service advisor I ALWAYS go to, for all of my vehicle needs.

This is one of the best dealer I've been to for service and sales. People here are very friendly and caring with customers service. It's the only dealer I buy my BMW's from. Keith is one of the most helpful service guy you can have from my experience. And Justine Beck is the best person to take care of your sales or financing needs.

Friendly, helpful staff

Exceptional service department at Encinitas BMW. Mike always provides great attention to detail, carefully explains any repairs, and actually listens and responds to any concerns. All in all very well cared for, Thanks!

Leased a Z4 from the BMW Encinitas last weekend and very pleased with the process from the beginning to the end. Initially contacted the dealership by online, Adahm responded promptly by email, and he provided me a very clear and transparent price break down in a quote. Lease negotiation has been conducted by email and final price was settled very quickly by GM's help. Lease signing was very smooth as well, and there was no hidden fees and pressure to add any extra. In addition, Adahm gave me a golf voucher for Aviara Golf Club, one of the best GCs in America. Thank you so very much and please extend my gratitude to everyone there!!!!! You guys are the best!!!

Brake service and oil change. Great experience, friendly and professional. Met commitments.

Brake service and oil change. Great experience, friendly and professional. Met commitments.

Byron in the service department is wonderful to work with!

Mike does a fantastic job taking care of us. We really appreciate his attention to details and his proactive approach to auto care!

Byron Furrow is the best service department representative at BMW Encinitas. He has a great rapport with both the clients and the service staff that you feel your vehicle is in good hands and that you are taken care of. It's great to go to a place of business where people take the time to actually remember you and, in this case, your car too.

Service was absolutely excellent. Michael Voiles went above and beyond. Helped get me into the exact loaner car I requested, as I'm considering a particular model as my next car. Completed the service very quickly and also steered me away from service that I thought I needed but didn't. Finally, after picking up my car and returning home, I realized I had forgotten to leave the key to the loaner car. Michael drove to my house (~20 minutes) and picked the key up, which was a lifesaver because I wasn't able to easily get back to the dealership. A++++. Highly recommend.

Mike and his service team were totally helpful and professional in keeping me updated on my repairs. They provided a loaner while down and made all repairs needed! Steve L.

Great service with professional staff. Repairs are always done on time. I ve been going there for 20 years.

Always get good deals here but you gotta sweat for them!

BMW in Encinitas personnel were very friendly and accommodating,the service manager jeff was very good and addressed the issues at hand!

I live in Orange County and drive down to buy/service my cars. Non snotty sales/service people. Worth the commute. My only stop for BMW anything even though they’re a good 40 minutes further than the closest dealer to my house.

Second car purchased at BMW Encinitas and couldn’t be happier. They have a great inventory so you don’t have “to settle”. Due to the current state of affairs we find ourselves in 2020, I did most of the work online/email and just went in to to sign a few papers - the car was ready and waiting and off I went. Will definitely return.

I dropped in to the Encinitas dealership to fix the battery in my key flob, I had no appointment but Mike quickly got the situation fixed along with a car wash and the extra service of connecting my new iPhone to my car. All said and done I was there less than 30 minutes. Well done Mike at Encinitas BMW. Thank you, Laura

Chris in the service department was great! He was new to me since my regular guy transferred to Orange County. He explained every thing well and made adjustments to suit my schedule. I will recommend BMW of Encinitas to friends.

I believe one of, if not, the main reason for my amazing experience was Art Alvarez, my service rep. I actually brought my car in for the recall for an airbag and some other minor things and then like seems to happen for a car nearing 70K I got the list of things that needed replacement. Turbo, head gasket, coolant tank, etc... Ok I know what you might think - don't trust the dealer! But I luckily had bought an extended warranty for my car when I purchased it... I asked Art if he could talk to them and see if it's covered. So here is where the dance starts. I knew I needed the repairs, there was oil leaking badly, but I could not afford over 8K in repairs. An adjuster had to come out and look at the car and then Art had conversations back and forth as the adjuster tried not to pay, but Art stood firm and advocated for me.. In the end, guess what, I paid my $100 deductible and that is it!! New turbo, head gasket, engine parts, coolant tank, etc... and all labor. So of course the adjust would never have approved anything if they hadn't seen the need, so forget that somehow the dealer made things up. The main thing here is that Art knew how to advocate and stay calm and got it all approved... This is why you go to a dealer that knows what they are doing, and if you go here... ask for Art and tell him I said hi.. During the 2 weeks my car was there, he kept in touch with me... of course they gave me a courtesy car so I was all take care of... This was not just a 5/5 experience, it was 100/100. Thanks Art!!!!

I scheduled for a routine service with Mike Voiles. He is one of the best service advisors I've ever met and has been extremely helpful every time I go in. He is prompt and polite. Easy to talk to. Always has time for your questions. he always makes sure that I am satisfied with my car before I leave. Would highly recommend Mike and I will continue to schedule my services with him.

Joey has been extremely pleasing to deal with! He provided great service, explained in detail what the issue was and what needed to be done to fix it, worked with my service contract - all while I enjoyed almost brand new loaner vehicle. Thank you for your help!

Good experience would recommend to anyone looking for a car .

Very happy each time I bring my car in for service at BMW Encinitas. They have never tried to “sell up,” but instead let me know what does not have to happen at this visit. Nice people!

Great customer service experience. Easy process from the beginning to the end. Friendly attitude from service drive staff and Service Advisor.

Great experience and very friendly.

This is how service should be done!!!! Outstanding effort and communication.

Great customer service and technicians that really car about you, your car, and your safety! I only go to BMW Encinitas for service.

The Service Manage Joey Cruz had kept me informed through the whole car repair experience, and worked with me not against me like most dealerships when trying to solve problems. BMW needs more service advisors like Joey Cruz.

Mike V. Provided excellent service and is very knowledgeable. We have been using this service center because of his quality and customer friendly service.

Mike V. at the service department is the man! Everyone in our family has BMWs, and he’s our go to guy. He always takes care of us! We love BMW of Encinitas, and Mike keeps us coming back.

Great service! Great people! Matthew and Andrew took great care of us.

Found the suv I was looking for online. Contacted the dealer. They made the process fast, simple and painless.

Thanks for making car service efficient!

I called to obtain a quote for a low beam front headlight that was out. They provided the quote but when I got there they said the price would be different. However, the rep I spoke to came over and made it right and stated that he did indeed provide the quote I had stated. Everything worked out and service was done quick. The car was also cleaned. I would come back again.

Mike Voiles is a rockstar! His great customer service has kept me coming back to BMW Encinitas for 5+ years. BMW San Diego is much closer to where I live but their service advisors can’t compete with Mike.

Had a great experience this week with Mike. Very thorough. Great price given on tires and alignment.

The BMW dealership in Encinitas, CA is a great place to do business with. I bought my SUV there last weekend and had a great experience with the buying process. I highly recommend this dealership if you’re looking to purchase a new or used BMW.

BMW Encinitas has always taken care of us and is the only place we take our X2 and X3. Best service department in all of San Diego! Highly recommend Joey Cruz, his customer service is outstanding and he will treat your car like his own.

Joey was my service rep and there isn’t enough wonderful things I could say about him - attentive, kind, patient, knowledgeable. I have a small child at home and couldn’t pick up my car in a timely manner - he went out of his way after work at 7pm to bring me my car. Now that’s customer service! Give this man a raise! Thanks for making this experience that much easier.

Got my battery checked and received a complementary car wash at the same time...

I am so glad that I bought my BMW SUV from BMW Encinitas. I had my first service check-up and it went very smooth.

Joey Cruz is my guy over at BMW of Encinitas. Tremendously helpful and personable -- makes me feel like part of the family. I'll always call Joey whenever my wife or I need to get our cars serviced. Joey is the best!

Nice staff and excellent, professional technicians. Made buying a car pretty easy.

Best service of any dealer I have experienced. Everyone was so Friendly Special Art which answered my questions and suitable recommendations and your COVID precautions were great . Art always go out of their way to ensure the customer experience is at its highest level. He delivered my car after wash and super clean Highly recommend .

Awesome facilities and great staff. Made my first time buying experience easy and smooth.

Thank you, Mike, for taking the best care of me as you do every time.

Matt's a great sales person. Love the car and eth experience.

I highly recommend going to bmw of encinitas for all your vehicle service needs! mike is an exceptional service associate who is always kind and greets you with a smile on his face. he’s taken care of me and my vehicle several times already and he’s made me feel like I’m in good hands hands every time. Luke is also a great bmw technician who’s highly skilled in his area of work and will make sure your car is running in good condition as well as quickly and efficiently diagnose any problems on your bmw and the best way to go about getting it resolved. I’ll keep coming to the bmw of encinitas service center because of they’re exceptional customer service skills.

My experience was great! Mike Voiles, my service advisor, is knowledgeable and so pleasant to deal with. He always has time to answer my questions and make me feel comfortable with the information.

Juan Duffy provided amazing customer service! Went in for an oil change left with a different car.

Very good customer service. A big thumbs up to the team.

Very helpful. Brought my e90 in for service and was greeted immediately. The staff is very friendly and quick to provide help. Mike Voiles was my service advisor and did an excellent job in providing the service needed. Was very straight forward and informative. Will definitely be returning here.

The service experience here is outstanding. My service adviser Art is always so friendly and helpful. You always feel like you are taken care of at this dealership. I would recommend this dealership to anyone who is looking for a first rate, quality service experience.

Enjoy bringing my car here for servicing and for warranty purposes

very smooth transaction . they were able to get us a car which was very hard to find.

The service department was highly professional. Made it easy to drop off my vehicle and address my concern. After the work was done, I received a call to come get my car. The car was sparkling, clean and ready to go. Thank you Art and the BMW service team!

Extremely professional and helpful. The team went above and beyond to make sure that all concerns were addressed. Really appreciate it.

Great advisor . He was very helpful and follow up was terrific

Excellent friendly staff and communicated very well

Staff is very friendly and helpful. I was with Keith fro Service yesterday. I have worked with him for 16 years!! He is always such a pleasure to work with. Great job BMW of Encinitas!

Convenient, accommodating and professional. Will continue to use Encinitas BMW.

I?ve been a buyer and repair customer since 2012 and can?t thank them enough for their level of attention, honesty and helpfulness. They get ya right in for service, easy loaner process and priced right. On the purchase end, they walked me through several options, allowed unlimited test drives and helped me make my best choice. Love this dealership and won?t buy a bmw from anyone else. Period.

Everything went flawless. Made me feel part of the BMW family. I got same treatment as if I was buying the Alpina for 170k or the the previously owned X5 I ultimately bought.

I am new to the BMW Encinitas location for service. Joey was supremely helpful, polite, and professional. My service appointment was timely and easy and I loved getting a clean car back.

The purchase of our new BMW was seamless and smooth. Matt was able to give us a good deal on the vehicle we were looking for. Eddie in finance was great and John was able to answer all the questions we had about the set up and use of the electronics in the car. It was a great experience and would definitely recommend to anyone in search of a BMW.

very bad Customer service

Booked a service appointment online with BMW Encinitas and was able to obtain a time same day on a Saturday at 1:15 even though I booked it late morning. Talk about great service. The entire experience was quick and easy and the service team was very helpful and thoughtful about keeping us socially distant. Great job, highly recommend the team.

Love working with Joey in the service department.

Keith Sherman and the Service team are exemplary! As a former BMW dealer I can attest to what it takes to create the culture and level of service offered. Time and time again they exceed my expectations.

If you are in the market for a luxury car, why not the best, a BMW! Encinitas BMW has the absolute best selection of BMWs anywhere and their team is hands down the best!

The service team at BMW Encinitas has always been exceptional. Mike V. did a great job of getting my car done in one afternoon and was able to get a loner for me to make my afternoon more flexible for me to get to work and get back to the dealership. The service team has always been very efficient with getting me to work on time. They do a fantastic job and I would recommend this dealership to anyone who has a BMW.

Joey, The service representative took excellent care of me from start to finish of the process.

They have the best staff. The customer services goes above and beyond. You know they care and willing to please their customers.

BMW Encinitas BMW USA BMW of San Diego BMW of Escondido STAY AWAY!! DO NOT BUY A USED CAR FROM #BMWencinitas!!! If you read through other reviews you will see that what happened to me has happened to others. November 2019 I purchased a used car. After 9 months, I still don’t own the car and it has not been registered under my name (according to DMV). I called sales manager, finance manager …etc with no results and they NEVER call back 😔(Bob, Steve, Matt, Amber DMV relation). What kind of customer service is this? I called the dealership to speak with the general manager, a man (GMC!) named Justin gets on the phone who is not the general manager and rude. He tells me that he is as high as we are going to get. I explain what’s going on and he tells me “next week it will be ok” which to me means they do not have any ideas what is wrong. I spoke to BMW North America, they said it was really up to the dealer. Please review online reviews and look at the BBB before giving these snakes your business. I did deal with BMW San Diego and Escondido in the past 20yrs without any issues (THANK YOU). I will be sharing my experience with every single one to prevent them from doing business with BMW Vista ($250 did steal from me in 2018, the money I never received) or BMW Encinitas who does not have any morals or respect to their customers! And guess what, Both Vista and Encinitas are running by the same team/GM. I’m going to post this in all social media/customer review and save you time and $$$.

I was extremely pleased with the support that I received when I bought my recent ?gently-used 2018 BMW. All of the people from the greeters to Adham, the salesman to the finance guys were helpful in helping me buy the car. I usually equate buying a new car to having dental work. Not the case, here! From the time I came in to sign the papers to when I walked out the doo with the keys was 38 minutes! Dreamy!

I am from LV and our car broke down. I had a great experience with the service department. Sky Coake took great care of us.

Very professional sales and finance team. Quick, efficient and knowledgeable. A very enjoyable purchasing experience.

Great support! They sent a technician to my home to replace a recalled airbag.

Excellent customer service!! Everyone there was outstanding from Justin and Skyler in sales team to Sky in service to Danny in the body shop!

Excellent dealership, from sales to service, BMW Encinitas does it the best. Their service department is outstanding. I’ve never encountered a problem with their work or ability to schedule an appointment at my convenience.

Great service. knowledgeable sales person. fast checkout. Jordan Anguiano did a great job welcoming me into the BMW family.

I can't say enough about how easy it was to lease a vehicle from BMW Encinitas. What is often a pain in the rear experience was not only relatively simple, but pleasurable thanks to the smiling faces of everyone I encountered. Excellent and quick service -- highly recommended.

I sure wood because they are very professional

Keith and crew were very patient when my extended warranty took 7 days to approve the work!!! Happy I had a loaner! Thanks Keith!

The staff and service at BMW Encinitas were incredible. I dropped off my car and they took care of the issue the same day. They even provided a loaner vehicle to drive while the care was being serviced. I highly recommend this location for all your BMW needs.Thank you again to Bogdan and Joey for the amazing service!

The process was easy and fast. Everything was explain to help me understand.

I came in for a minor collision repair and I spoke with Cheri WardSchnekc. While my car was in I asked if there was anything she could do to make it look better since it’s been sitting out and not garaged for the last year and a half. She suggested some ding repairs, repainting the hood and a complete detail inside and out. I agreed and now my car looks like new! Cheri did an excellent job. Thank Cheri!

Bmw Encinitas is a great place to service your vehicle and purchase a new car! Staff is very knowledgeable and friendly. I have been a customer for 7 years now and I?m not planning on looking elsewhere.

Great experience with knowledgeable staff, quick turnaround time

Very pleased with the overall experience, the process was fluid, price was honest. No complaints .

After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas (thinking that all BMW dealerships must be shady). However, I was very pleasantly surprised by my visit and transaction yesterday here. Shout out to Nicolas Muñoz & Ben Regis (sales), Andrew Wood (finance manager), and Stephen Sawyer (GSM) whom I've had the pleasure of dealing with personally at this dealership. These guys really take care of their people like family! I had actually been looking to get a BMW 430i convertible for the past year or so - and two friends local to the desert connected me to Nick at BMW of Encinitas who was very patient and informative when it came to presenting me different car options for some months over the phone. Fast forward to late June 2020 - getting close to my lease maturity date. I happened to see a certified pre-owned 430i convertible that was pretty loaded (to meet my needs), with low mileage online sold at this location. I inquired about it and got connected with Ben Regis shortly thereafter, and he was very responsive and great with helping me get the process started even though I live two hours away. Reserved the car just for me, and set a time to meet. Early Saturday morning I arrive, and everything went very efficiently & smoothly (almost too smoothly for me to believe nothing was about to go wrong lol; I was literally ready to drive back home in the X5... ha!). To my delight though, the car looked as sexy as she did in photos, drove like a dream, and the dealership went through with their word and waived my end-lease disposition fee and other termination fees that my hometown dealership was trying to take advantage of me from. Andrew Wood over at finance even hooked me up with a $500 rebate (I guess for BMW loyalty?) - SO awesome! He was also not annoyingly pushy about trying to sell me extra packages like most finance managers are from my experience, BUT he was informative and gave me choices. Just how they all should be. Thank you for going above and beyond! At this point, I'm just waiting for everything to officially clear on the closing of the X5 lease (anticipating finalized paperwork in the mail to ensure I don't somehow get charged anything more that I shouldn't be), and my second key to the 430i convertible that was promised, but I don't anticipate any issues (hopefully)! BMW of PS will never see me again now because I'll be going back to BMW of Encinitas for my BMW needs ;) I will also be referring all my friends & family in Southern California to BMW of Encinitas!!!

Great & friendly experience with Service advisor Mike. My car looks nice & clean after the complimentary wash & service on my car was very efficient

Big thanks to Adham for being able to help me and give me a good deal . Thank you very much.

Took my X-3 in on Monday, 6/15 for a "Complimentary Birthday Car Wash" and thought I would just wait. The service writer, Keith suggested I do some recommended maintenance and he would give me a Loaner car. Perfect! I have extended warranty so there was no charge when I came to pick up my car the next day.

There's "No Place Like Home"; the Safety , Security, Honestly and Hard Working Staff provide at BMW Encinitas is second to NONE. I drive all the way from Sherman Oaks, California, approximately 125 Miles not only to purchase my last dozen BMWs, but also to service them as well. In today's world, being treated like family and knowing my vehicle, but my family is SAFE is imperative and well worth the drive. I HIGHLY recommend BMW Encinitas, specifically, I have been treated like the 'King of the Castle' for over a DECADE by their General Manager, Darrin F. Thank you!!!

Arrived at 9:45AM for my appointment and was greeted and checked in. Bryan my service person quickly did my paperwork and informed me that the service work and the car wash should take approximately 11/2hrs.. At 11:15AM I was contacted that my car was ready; I received a final copy of service report and keys and I was on my way. Polite and swift service!!!

Great dealer. Easy process. I would buy another car and recommend a friend or relative.

I had a great experience of purchasing car at Encinitas bmw because the service is phenomenal and the people are friendly and very helpful especially Adham and Davin.

The service department is the best in the area. From Junior Perez to Mark and Mike as well. All the folks are friendly and most accommodating. The parts department also. #1

always very helpful. I bought my car there and the service has been great

Juan @ encinitas bmw will go above and beyond to take care of his customers. My 3rd car in 3 years, I wouldn?t go elsewhere!!!! Thanks again Juan.

Varlin is the best! He provides great customer service experience.

The service department is professional and efficient. Joey Cruz provided excellent customer care, he kept me notified with updates. Would highlight recommend BMW Encinitas for purchase, lease, and service.

This is my third lease and I cannot say enough about how every experience has been easy and satisfying. I will continue to do business with BMW Encintias. -Colleen

great service, no hassle, accommodating no pressure sales team

A fantastic and fabulous experience with everyone worked there buying my first Corvette started with Juan Duff in the sales department and ended with Andrew Weed CFS Manager, they are all very helpful, respectful and have a great experience to help me with my purchase and got me a great deal straightforward to my benefit. Thank you

great customer care and excellent service!

Great customer service and repairs at a competitive price. I'll definitely go back if I ever need additional autobody work.

Fast and Friendly service. I highly recommend them!

Great Service, overall great experience. no complaints.

sales was not pressured. Finance person was courteous and pleasant. Was a good experience.

After 5 days at the dealer to fix scratches and dash stain. I picked it up with half job done.

Love THIS dealership! Always helpful and polite. Always on time

They were very professional and helpful with me. I don't have any complaints.

I have purchased both my BMW's from Encinitas BMW and have found the process easy, fair and respectful. I also use the service center which has been excellent. Junior was especially helpful on my most recent visit.

Great customer service! I was in and out in less 2 hrs!

Joey Cruz is simply the best! He was very helpful and honest in explaining the issues of my car. Great customer service. I would recommend this place to everyone needing their car serviced. I ll give joey cruz 100 ⭐️’s

I just had the maintenance service and changed tires, we are happy with services received

Thank you, Byron Furrow, for the excellent customer service!

Kudos to my advisor Byron Furrow for providing me the best customer service. Thank you for helping me with the maintanence package service, giving updates on the vehicle while being serviced in a timely manner, and for being friendly.

BMW Encinitas is the best around, They have a great selection if you are looking for a new car. Their service department is first class and they always fix any issue the first time. My advisor Keith is very knowledgeable and a nice guy.

Easy contact-less experience in this physical distancing time. Warranty repair took a few days, but dealer furnished a loaner car. Thanks.

I’ve been a BMW Encinitas customer for a decade. Sales and service are excellent.

These [non-permissible content removed] tried to sell me a used car for the MSRP of a new car. Apparently if you buy a car previously driven by a sales manager, the value of that car goes up. The internet sales manager slashed the price of the x5 from 73k to 62k. Only to present me with the finance and lease options of the car based on the 73k price. Ladies and gentlemen, this dealership has employees that all have PHDs in finance. Not only that, they had me waiting for this used car to arrive at the dealer for 3 hours, all during the COVID pandemic. (FYI, non of them wore protective masks) They made cynical remarks towards the car I currently drive. It’s funny because they are all walking around in suits taking pictures of the threads on my tires for a trade in appraisal. To be 100% clear here, dude your wearing a suit, on your knees, taking pictures of the bottom of my car, while your making fun of it? The dealer doesn’t even pay you enough to afford a BMW. I mean come on guys. Get off your hot air ballon and put your two feet back down on the ground. Of course they did not get the sale from me. These guys are all a joke. They don’t sell cars, they waste time. BMW of Encinitas, the new circus for clowns:)

The whole service department provided excellent service. Kudos to Byron Furrow (Service Advisor) and the rest of BMW Service Department.

Joey Cruz and his team of techs are good diagnosticians. They go beyond the level of most shops.

I had an outstanding service experience at BMW Encinitas, service advisor Byron!

Great job -because of the current virus situation I was unable to pick up or deliver the car, but the dealership offered to do both pick up and delivery, and did so flawlessly. Thank you

Thank you for the excellent customer service.

My service manager, Mike Voiles, is terrific. Helpful, knowledgeable, and caring, Mike treats me like family!

Mike always has plenty of time for me, explains options clearly, and treats e like I'm family!

I had to get oil for my X3. My experience with BMW Encinitas was amazing. Mike did answer my email after business hours and called me first thing in the morning. In times of Covid-19 he made sure I was safe. As soon as I arrived Mike came outside, got the oil for me and filled up my engine oil. I didn?t have to get out of the car. Thank you Mike! Mike is definitely the best guy at BMW Encinitas.

Very satisfied as always. Stuff is friendly and professional, easy access to loner car or ride home.

Very nice service experience thanks to Mike, an excellent service manager.

We were so impressed with how our new car lease went at BMW Encinitas! Clark Reidel was so incredible! He was a fantastic communicator, moved the process through smoothly and we got our new car!! We love it! Andrew Wood and Jonathon Penola went above and beyond to get us our car and their professionalism was top drawer. This team is unbelievable. We will be buying all our BMW?s at Encinitas.

I have been bringing my car to BMW Encinitas for years now. Darren is my service consultant. He’s always given me excellent service. Very kind, knowledgeable and friendly.

Byron and the team were awesome, they were helpful, knowledgable and nice. They accommodated me and really took care of the vehicle, going the extra mile. Appreciate these guys especially in the current climate, really respect their work ethic and attention to detail.

The team at BMW Encinitas took really good care of me. They were attentive and very informative in helping me decide what was best suited to my needs. I would definitely go back again. Thank you Clark & Eyad!

I was helped by Byron with my warranty repair. The warranty is thru a third party and was really difficult to deal with. Byron is beyond professional, friendly and the ultimate customer service rep you can ask for!! He managed the process from start to finish and made sure to keep me up to date on a regular basis. Excellent customer service as he went the extra mile!! Car was repaired and serviced and because of Byrons persistence the warranty was honored and we were taken care of. Much appreciated!!!

Very quick, helpful and kind. Good job Encintas BMW!

Best Technicians for your BMW 😊

Very good customer service , great deal on the car

Mike Voiles was extremely understanding of my concerns and went above and beyond to help me out. I am greatful for the help. The service was outstanding. Thank you

I live in Monrovia, there is a BMW dealership in Monrovia. Well, after calling, visiting their facilities and getting awful service I did my do diligence and came upon BMW Encinitas. After speaking with Byron Furrow #1 service Advisor, I was sold. Pulling into the service area, I was greeted professionally, spoke to Byron and everything was handled in quick, efficient manner. I drove 100 miles to get my car service just for the good service I received and will do it again. Thank you Byron for the great experience and my bmw 5 series thanks you as well. See you soon, cause I drive a lot for work.....lol

Had my first service of my CPO 335 GT at BMW of Encinitas. Service Advisor Mike Voiles. Good experience, as usual, from Mike. Always takes good care of me and my vehicle.

Brought my 330i in for regular maintenance (oil change and air filters), appointments are easy to make, service advisors are friendly and helpful. They got the job done!

Mike was extremely helpful while getting my car serviced.. My car was serviced in a timely manner and while it was getting serviced I was provided with a loner which made my process a lot smoother and stress free.

worst sales and after sales experience- ever. I buy alot of cars- will never get another from BMW of Encinitas.

If you want great service at Encinitas BMW, ask for Arthur Alvarez to help you out. He's the bomb!

The service adviser (Joe Cruz) did an exceptional job on getting my car serviced.

Encinitas BMW services all three of my BMWs and does a great job with everything they do warranted for two years.

Great service from Keith Sherman. He is always available and communicates very well with us.

I bought a BMW 750i from BMW Encinitas thru AutoNation; paid for in full in October and had it shipped. The car was delivered damaged and missing equipment. It is now March and besides repeated promises, nothing has been done to rectify this situation.

I had a great buying experience on our new used Audi Q5, with very professional and helpful assistance from Jeremy Shadburn and John Beck. Very pleasant and fair. I traveled from San Francisco to San Diego to find the exact right car, and they delivered.

prompt service, easy to find customer lounge chairs, coffee, attentive service staff

Easy, smooth, and fast buying experience. Wont ever go to another dealership to get a bmw.

Mike was great. Not sure I will be able to submit. He was terrific.

I had an excellent experience buying a 2019 540i and then a 2020 X7 M50i from BMW of Encinitas. Justin Beck, a manager, was a pleasure to work with and bent over backwards to get the deal done and give me honest, educated advice and explain things if/when I had questions. Nichols, a salesperson, could not have been more knowledgeable, patient, and eager to teach us the various new tech aspects of the car, as well as help us search all of BMW's inventory for the car we wanted. These are excellent, professional gentlemen who treated us very well and did their job well by making repeat customers out of us. As long as BMW makes a car we would like to buy in the future, we are buying it from Justin and Nicholas at BMW of Encinitas.

We love the help and care we get from Encinitas BMW

No bs Asked for a deal on new purchase and trade in And I got it They were quick, in my corner And helpful I’ll do my business there from now on

StAY AWAY! SO UNPROFESSIONAL got 2018 X6 after driving the car for a year we realized it has steering wheel heater, but it wouldn’t turn on properly so I took it to service department. After 9-10 days I pick up my car and realized both right and left side of my wheel feels super scratchy it felts like it was burned and still the heater on the steering wheel wasn’t working so I took the car back at first they didn’t want to accept the fact that around my wheel is burned and kept telling me that the leather hasn’t broken in even though it only felt that way on certain part of the wheel after insisting they told ke that an engineer specialist from BMW needs check it. I was told to bring the car on 10th of February but I received an email saying bring it on the 3rd I leave a review of my fraustrating experiences and I get a phone call from the manager Rob asking me to remove the comment since the issue has been solved which I did. Afer 2 weeks of picking up the car I realized yet again it STILL DOESNT WORK!! And they put a comment on the documents customer brought the car one week early which I only followed the appointment date THEY give me.

Routine Service was handled well by my Service Rep Joey Cruz. He was very kind to offer advice on my car and another family car at home which was very helpful. My car was done expertly and on time.

Skye was able to get me in and out in not time. She's made my experience pleasant

Mike in Service is a real pro. Very nice and efficient.

service was great. Keith my service rep is always thorough about my service needs

Darren always goes above and beyond making sure I am informed on any service related issues.

The service department is truly amazing here 100% and the dealership has been nothing but amazing to me. They truly care about the customer. My new service advisor Junior has been working with me because my car needs a new engine. He's kept constant contact and always updated me on what was going on. He's a great service advisor. He goes above and beyond the call of duty to help the customer. When I returned the loaner I made sure to have my team detail the car before I returned it and checked all tire pressure because I appreciate their kindness. He's very transparent throughout the entire procedure. I highly recommend him as a service advisor along with Jay as well. These workers are really nice here so please be decent humans because they are there to help you with your needs 100%. Out of all of the service departments I e been to across the board of different car makes... BMW of Encinitas is by far the best. When I have to have the car service I feel a sense of trust and not the thought of being screwed over. Their attitudes are positive here. Whenever I decide to buy another car I plan on doing business with then as long as they can make it work and work with Ben in sales.

Good service & amazing hard working techs @ BMW encinitas & i do recommend pplz to come to BMW encinitas theyll treat you with respect & give good customer service & whatever you need, they also give you loaners just in case your car needs to stay for more services which you dont have to be on a bus or lyft/uber... BMW encinitas is awesome & thank you for helping me out with my car 🤪🤗

I had my body work done at this dealership excellent work and support highly recommend Andrew- very professional

Been to several BMW dealerships through out San Diego country and BMW Encinitas has by far been the best dealership to go to. We take our cars there to get serviced and even purchased. It's worth the 30 mile drive, thats how good there service department is.

I just went in for my annual service. Someone met me when I drove in and took me to a service desk. A very nice lady took my information and promised the car back in 90 minutes. I came back in 90 minutes and my freshly washed car was waiting for me. Perfect!

Always an enjoyable experience when I visit the dealership! Thank you!

BMW of Encinitas did a great job identifying the problem and quickly completing the repair. My service engineer Joey was fantastic. He worked diligently to ensure I was in and out as quickly as possible. During the time of the repair, Joey made sure to keep me informed every step of the way. I never had to inquire with him, he was always contacting me.

Thank you so much to Byron Furrow and Mike Voiles! They alway provide such excellent customer service. They are extremely knowledgeable and really friendly through the service process. I would absolutely recommend BMW Encinitas to friends and family and anyone else.

I am very happy with the impecable service we received at the body shop, the quality of the repairs and attention to detail were excellent. I would strongly recommend them to anyone.

My service advisor was very helpful and kind. I had an issue that was not under warranty and he helped me get a good price for the repair.

A shout out to Mike Voiles in the Service Dept at BMW Encinitas. As always, his care of the customer is great! From drop-off to pick-up, everything was how it should be. Mike looks out for all his customers and repairs are done on time without surprises too often to change the price. If there's a question or concern, it's addressed and resolved immediately. I won't take my X5 anywhere else. Rare to find such great folks!

great friendly and personal customer service. Mike is really good with communication.

Sky provided excellent customer service, was friendly and knowledgeable.

Service consultant is so kind with detail process explanation and expected competition date. He called me couple of time to provide the status update and it's very comfortable. I'm very satisfied with this high level quality of service.

Gerald has provided competent and prompt service on our car.

Great customer service and easy appointment scheduling system!

Salesman Tony Naemi made this buying process pretty simple and easy. He is super friendly and provided great customer service. Thanks again!!

Best Service in the San Diego area! Darren and Joey are the best! Great Service Department! Will be going back and I live 30 miles away!

Excellent customer service and facility! Arthur got me in and out and even took the time to pair my phone with the car. Very happy customer!

The recall repair was done by the service team flawlessly. They were efficient and professional in all aspects of the 2 hour repair. Joey? was a delight to deal with from checkin to finish. He took care of me to setting up a Lift drive from the dealership to my home and back again all very seamlessly operation. He is a wonderful employee of the BMW Encinitas team. Bravo!

I got my car back and it runs so good and I'm getting better gas mileage on my reader... Great service, you guys are always professional and do a great job! Thank you!!

The service department and Byron Furrows in particular is why I drive 30 miles to their shop. Always a courteous group and although Byron knows much more about the cars, he listens to my car concerns and includes me in the solution to my car?s problem. I always leave happy and with my car running great. After my warrantee runs out soon, I will still be coming here for service. Also Adham, my car salesman, always says Hi and we always talk briefly. Good guy as well.

Everyone that I have come in contact with here is so nice and helpful. I love this place and love my new car.

The customer service was 5 star plus! I highly recommend Encinitas BMW.

Amazing service at the body shop and customer service

BMW Encinitas is a great place to buy a car as well as getting it serviced. I have been going there for 10 years and totally trust them!

Best crew in SD! Their service is great and fast and trustworthy

Joey at BMW Encinitas is the best service agent I've ever worked with. Courteous, communicative, and caring. Will only call him for my warranty and service needs.

Joey in service was exceptional. He helped me get the best deal on tires and kept me updated throughout the process.

Excellent help. Excellent service. Kept me informed.

Keith and his team are consistently outstanding. Keith communicates well, the repairs were complete and the car was done when promised. The only hitch was that the i3 loaner had very little charge, so that created some anxious moments getting to my destinations. Other than that, a great job by Keith and his team!

I see many favorable reviews for BMW Encinitas here, however, my experience has not been as pleasant. I have attempted to resolve an issue with my service contract for a month. I have called multiple times and even went in person to the dealership. Each time I was told the director would get back to me. Frustrating is an understatement. Still looking for resolution...

Keith in service provides legendary care. We will not hesitate to refer

My service advisor, byron furrow was extremely professional, knowledgable, courteous and did the repairs needed in the most efficient time. Best experience ever with a car service. Very impressed and will definitely tell all my friends to ask for him!

The dealer was friendly and attentive. Got a great deal on the car and they really tried to work with me on what I wanted.

So happy that the service department was open on Saturday! As soon as the white smoke and check engine light started, I drove to the dealership. I waited 5 minutes and was then taken care of by Joey.

This is my 4th Alpina B7 BMW and by far the 2020 model is the most impressive performance sedan I have ever driven. The fit/finish is superb and the performance of 600 hp with 597 torque is just so much fun! I LOVE THIS rocket sedan! Alpina Blue with tan interior is just classic. I wanted and waited for this car and my Encinitas BMW AutoNation dealership was a great help getting me the exact B7 I wanted.

Mike went above and beyond helping me in the service department. He set up my appointment at my convenience and I was in and out in one hour. This is a very busy dealership, but I have always been well taken care of.

These people are great. Car buying was actually a pleasurable experience!

Our sales guy Nicholas and Finance guy Eddie made our purchase a fun and simple process. Nicholas knew everything about the car and spent the time we needed. Eddie made sure we got a rebate due on our trade in that El Cajon Finance department initially refused to honor. EC financial team were rude, disrespectful and very challenging to deal with. We have bought 6 BMWs over the years and will never buy one from El Cajon again. The Encinitas team has won our business.

I brought my 2015 335i in for a glitchy driver's side door lock. The part took ~10 days to arrive, but my advisor, Byron Furrow, updated me every day and offered to put me in a loaner whenever I needed it. Fortunately the part came in on New Year's Eve, and the car was ready to be picked up later that day! I have had only 5 star service experiences at this store, and I would recommend Byron to anyone.

My most recent experience with the BMW of Encinitas service center was an absolute 10/10!! Nicole was absolutely amazing. From the moment I walked in the door I was warmly greeted by her and she was very detailed and reassuring in explaining what was going to be happening with my car and how long they would need to repair it. Even with the holidays the service team was so fabulous at keeping me updated with my cars status and made the necessary fixes to my car fairly quick. The service team at BMW of Encinitas was overall, kind, welcoming, and reassuring. They did their best to keep me informed and do what was necessary in a timely matter even though it was holiday season. Their kindness will most definitely keep me coming back.

Sarah provided great personalized service during our new car buying process, and made the experience exceptional.

I was in the market to purchase a couple of cars, a sedan for my wife and a truck for myself. BMW Enc is the only dealer that gave us the time of day. Salesmen from Carmax and other local BMW dealers seem to think that people who wear blue Jean's and flannel shirts don't own BMW's. Wrong, I have personally owned 4 BMW's, and currently own 2. Will be going back to BMW Enc for the next car. Thanks to Angelo and Tony you guys delivered.

Skye was great, pleasant efficient and keep me up to date.

Byron took great care of me and my car. I can always count on great service at BMW, Encinitas!!

Always exceeds my expectations with regard to customer service. First class.

Standard service was due. Always a great experience with Keith Sherman.

Outstanding service advisor who really took care of my every need.

Mike was very helpful with arranging Lyft to get me back to Encinitas. He also communicated clearly what was going on with my car, what would happen if I didn't fix it now, etc. He also didn't try to "upset" me on anything!

Byron is great! Its a bit farther to drive to this location but so far I am glad i had my car serviced here.

I?ve been around cars, dealerships, private repair shops and specialty speed shops for over 33 years. In that time, I have had many pleasant experiences and some unpleasant experiences. However, I can honestly say that my service experience at BMW of Encinitas was probably the best ever. My Service Adviser, Mr. Joey Cruz was phenomenal. His knowledge, communication and empathy were all greatly appreciated. I knew the status of my car at every step of their process. The car was towed in with a water pump leak and three days later, I drove it three hours on mountain roads feeling very secure in doing so. A loner car was provided without my needing to request it. The entire process was flawless and Joey provided me a discount which will be helpful around this Holiday season. I don?t want my car to ever need work, but if it does and for routing maintenance, I?m taking it to BMW Encinitas.

Thanks, Mike for taking great care of me and my car!

Mike Voiles is awesome. Very responsive, professional and efficient.

The service was excellent and I had a great time talking about BMW cars with the Service Advisor. It was a nice touch that they connected me with someone who actually owned the same model as myself.

I was promised a second key to my 2019 BMW X5 in June when I bought the car from BMW Encinitas. It's December now and the promised key has not arrived despite several emails and phone calls. Also during the finance transition I felt pressured by the sales associate to sign a paper that had increased the agreed upon price. When they tried to enforce the increase in price I almost walked away from the deal. It took more than 5 hours at the dealership, which was much longer than an auto purchase should take.☹️ Shame on you BMW Encinitas.

I have taken my X5 in two times for the same issue. The second time, there was a verbal commitment to get the repair done in three days. 10 days and several phone call later it was finally complete. I do not appreciate excuses....there were far too many from the service rep. In addition, it seems to me that the dealership is woefully understaffed in service.

I go to Encinitas BMW because of Mike Voiles (BMW Service Rep). Besides the strong technical support of their mechanics, Mike Voiles is one of the best auto repair service reps that I?ve encountered in my 40 yrs of car ownership/repairs. He is responsive, communicative, reliable, considerate and extremely fair. He goes the extra mile to make sure his customers are supported and satisfied.

Nicole was very professional and personable in dealing with me for arrive for my car. I have always been treated like I am important and someone special. Vehicle was completed in the time stated. Love this place this is the second car I have purchased from them and will purchase another

Very good for the Customer Service. Highly recommend

repair agent. Byron Furrow, super guy and went overboard to do the necessary recall job plus my additions...

I have gone to this location for years starting back in the days when it was Harloff BMW, and at the time of the changeover I was concerned that it would change. It has not - if you work with the right service provider like Keith Sherman. Keith intrinsically gets what customer service excellence really is and practices it flawlessly. Ask for Keith and you will not be disappointed.

Mike Voiles in the Service Department was excellent. He is knowledgeable, relatable and straight-forward. I felt he was not trying overt up-sale techniques and was able to talk in plain English. He kept his promises. I?d rate him a 10.

Annual service was completed on time, was washed, vacuumed, and delivered to me in perfect condition.

Recently I had a Service Light come on in my 2018 BMW X5. I had a limited amount of time where I could have it serviced as I needed to both drop off my wife and pick her up a Doctor's Appointment and needed to complete the entire service process in one hour. Knowing the tight time frame I called the Service Department and spoke to Nicole Witzke and she said "Come on in and we will do our best to accommodate you". Not only did Nicole service my car in the hour as promised, it was completely washed as well. I would like to nominate Nicole Witzke at Encinitas BMW for Service Advisor of the Year! Many Thanks Nicole to you and your Great Staff. Marc Brooks

Joey Cruz in the Service Dept was awesome! Really took great care to keep me informed on the progress of my cars repairs and notified me when my the car was ready for pick up. He was super accommodating and helpful

Great experience buying a car I will definitely buy another car from Encinas Bmw

Have empathy for the customer and focus on the long term relationship not the short term sale. You sold me the car but lost me as a customer for life and pushed me away from the BMW brand. So yes, you made your numbers for the month but you lost a customer for life as I am stuck driving a car I don't want for 3 years. The service department has been excellent!!

Nicole in service was awesome, she went above and beyond for me and my X6. I was very impressed and won?t go anywhere else.

Sarah and Andrew were the reason I came back to BMW Encinitas. the car speaks for itself but they made the difference as to which dealership I chose

Visited several BMW dealerships and BMW Encinitas gave me the best deal on my new 2020 X5. Nobody could get even close to that. The specs I wanted, the color I wanted, the features I wanted. Everything was great. The whole experience was smooth and pleasant. Didn't have any issues. Special thanks to Yusen Shao and Stephen Sawyer for the great deal and awesome experience.

Superb on time service! Courteous.

Mike took great care of me when my car needed service!

Overall the experien was excellent. The sale person worked with me over the course of almost a month to help me find the car that my wife and I were looking for. He listened to my needs, and did a great job of showing me cars with considering until I found the right one. Finance also did a very good job with finalizing my purchase. Over all I was very satisfied with the experience.

Always amazing service, on time and efficient.

BMW ENCINITAS is the best dealership. Fun and knowledgeable team. Whatever you want they pretty much have...if not, they will work to get it. I just drove 2800 miles round trip to lease my new BMW and will travel again when this lease is over - they are just that awesome. BMW Encinitas has best vibe and delivers an outstanding experience!

Tony was great! Vehicle was as advertised and the customer service was second to none. Highly recommend!

Great service from Varlin! He assisted me in purchasing a pre-owned M6 BMW. Highly recommend!

Not exactly the experience I was expecting from a BMW dealership. I have down business with other BMW DEALERS and it was much more professional service.

Service Tech Joey was very professional and responsive

Mike Voiles my service advisor went above and beyond to help me with getting my car serviced. I had made and then had to cancel two prior appointments and both times he was gracious in getting me rescheduled for a time and day that worked for me. When I brought my car in he was diligent in getting all my information and providing me a loaner car so I wouldn’t be inconvenienced. I dropped my car off on a Friday evening and received a call from him on Saturday morning (on his day off) letting me know what the diagnosis was for the check engine light and scheduled repairs to get it fixed. Mike called as soon as my car was ready to be picked up and asked again what would be most convenient for my schedule to pick up. Mike is professional, kind, and takes pride in his work. I would highly recommend anybody to Mike and BMW Encinitas is lucky to have him as an employee!

Mike Voiles my service advisor went above and beyond to help me with getting my car serviced. I had made and then had to cancel two prior appointments and both times he was gracious in getting me rescheduled for a time and day that worked for me. When I brought my car in he was diligent in getting all my information and providing me a loaner car so I wouldn?t be inconvenienced. I dropped my car off on a Friday evening and received a call from him on Saturday morning (on his day off) letting me know what the diagnosis was for the check engine light and scheduled repairs to get it fixed. Mike called as soon as my car was ready to be picked up and asked again what would be most convenient for my schedule to pick up. Mike is professional, kind, and takes pride in his work. I would highly recommend anybody to Mike and BMW Encinitas is lucky to have him as an employee!

I really appreciate the team at Encinitas BMW. My Service Adviser, Joey Cruz, is extremely helpful in ensuring my vehicle service was done correctly and I was satisfied. The technicians are always very thorough as well providing and insight to the services and future service needs. Great place to go if you need your vehicle to remain reliable and ready to go!

Good follow through/follow up. Very responsive to emails/questions.

Had a "check engine" light show up at the worst time, right before a busy work week. Took the car in on short notice, and service adviser Mike Voiles went above and beyond, getting me a nice loaner car to drive. They got my car fixed up and back to me with good communication along the way. Overall, an excellent experience.

The service department is outstanding!!! Very prompt and courteous. Always fix the car right!!

My experience was all positive, timely service and completed in the time they told me.

I had a good experience at this dealership, they kept me updated on the progress of my 7 and returned my car to as promised.

Varlin was very easy to work with. We agreed on a very fair lease on a BMW 3-Series. He even got it tinted for me within a day of leasing it and Varlin, himself drove down to swap cars with me since they gave me a loaner. It was the easiest transaction at a dealership in years for me.

Xcellent place like going there very nice to me transportation to and from

Friendly and professional staff. We have been customers for more than 10 years and have been very satisfied with our service.

I’ve been in a lot of dealerships over the years and this is by far the busiest dealership I have ever been in. But even as busy as they were I had somebody helping me right away. I had been looking at a car for a week or so and had made the decision to buy it. It was a beautiful almost new BMWX1 .I really love the car. I’ve had Porsches, Mercedes Benz, Range Rovers and Toyotas. Because of work I have been driving primarily Toyota trucks most of the time. Having just retired, this is a great sporty car then I can still carry people and cargo in the back. It is always a longer experience than you imagine but they did a great job of getting me out of there as quickly as they could. I would Recommend the dealership to anyone who is considering buying a BMW

My wife and I traveled from Colorado to San Diego, CA in August, 2019 while on vacation. We took our 745Li to BMW of Encinitas because of a transmission default service code that was affecting our car's performance. We were told that we had to pay the $175. diagnosis fee to find out what the problem was. We had excellent service, dropping off and picking up our car, but they recommended brakes and nothing else major. On our way back to Colorado, the transmission code continued to affect the performance of our car. We had a stressful ride home. We took our car directly to BMW of Colorado Springs, CO upon return. They found that the transmission was empty of fluid, and we had to buy a new transmission pan, cost of $900. plus another diagnosis fee and labor. I requested a refund from BMW of Encinitas for the diagnosis fee charge, and was told by my service adviser Brian that it was my fault that the ticket / service order to the mechanic did not state for them to check the transmission and they refused to return my money. I did not mind paying the service fee, but I do mind being taken advantage of... and do not think it was fair. We would not recommend this dealership for being reliable. Because of their negligence, our family could have gotten stuck in the desert on our way home. The mechanic in Colorado were amazed that we made it back home.

Art Alvarez our Service Adviser is an absolute professional. We have had five BMWs serviced there over the past three years and each time the entire team performed perfectly with complete service and timely completion.

Amazing experience. I was able to get a last minute appointment. Very fast and reliable service. The service advisor was very helpful and understanding in comparison to the ones from BMW of Escondido. I will definitely choose Encinitas for any need. My service advisor was Byron F. The only feedback I would have is that the Service Office is very cluttered and your side by side other customers and have no personal space; feels awkward. It needs a rebuild.

I was amazed how quickly they accommodated me in their schedule.

Fantastic service and an amazing selection of new and pre-owned vehicles!

Can’t say enough about this super professional dealership but more importantly, service advisor Arthur Alvarez. This gentleman went above and beyond the his job description to make sure my car was done before my trip July 4th weekend. He was on top of the warranty paperwork and kept me informed every step of the way. He was knowledgeable about everything and his professionalism was unmatched. The dealership was super nice and attentive to my needs as well as everyone else’s. They fixed what needed to be done and my car runs perfectly with zero problems. I highly recommend this dealership to anyone looking for great service. Go see Art Alvarez for all your car service needs, you will not be disappointed! Thanks Art and BMW Encinitas. You gained a customer for life!

This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue, the last was 6/24 when I received a notice from the DMV. I was again reassured by Esan this was taken care of. Then last week I start getting phone calls from a DEBT COLLECTOR. Telling me I owe over $1100 to BMW financial. I am livid, I have never experienced such incompetence from a "premium brand" like this. 8/19 I get a call from Darrin telling me he's going to pay BMW financial for the miles over, acts like he's doing me a huge favor by fixing a problem that never should've happened. As if my contract is contingent on taking down truthful negative reviews about his dealership. Today I get ANOTHER call from a debt collector. I will never do business here again. I've now contacted an attorney regarding this issue, thankfully (unlike others reviewing here) I and my husband kept the texts from Esan saying he was going to take care of the old miles. [non-permissible content removed]! Buyer beware!

Art Alvarez was exceptional with customer service, I could not have asked for better effort.

BMW of Encinitas is fantastic. We've been buying cars from this great dealership since my 540i around 1999 or 2000. Since then, we've purchased at least 6 or 7 additional BMW's for our own use and probably another dozen on behalf of clients. Pricing, service and follow-up are all fantastic here. Feel free to reach out to me at our winery in downtown Oceanside if I can make you feel more comfortable about purchasing or leasing from BMW Encinitas.

Bodywork on my 2018 440 GC was excellent. Gerard, the person who helped me was professional and kept me informed throughout the process. Great service!

Varlin made our car buying experience seamless. Very friendly and professional, will definitely be going back for my next car.

Great overall experience. Varlin, our sales rep. and Darren, the General Manager were excellent to deal with. Both were transparent and made the sales process a very pleasant one. Darren even helped us get things corrected, the day after I took delivery of my M4, to make our deal the one which was promised to us following some misunderstanding between other staff members who were filling in for Varlin since we arrived late in the evening from about 4 hours away to take delivery of my car. Varlin and Darren are a true representation of transparency and great customer service and more than made up for the clear misunderstanding the night I took delivery of my vehicle. This is likely number 10 or so of BMW's which my family has leased in the past 10 or so years; this was my first experience with BMW Encinitas and as long as they have people like Varlin and Darren there, I will definitely be shopping my next BMW from them again.

Great, professional service, I’ve been servicing my BMWs there for years & I wouldn’t trust any other place with my vehicle. Service manager Tim Lewis has always taken a great care of me & service consultant Miguel Rivera did a great job as well. Thanks again.

Trying to buy a car from them currently as an out of town buyer and so far, not super impressed with their desire to earn my business. Would love to do business with them, but maybe since we're just not in the market for a brand new Beamer, the commission just isn't worth their time and effort. I wonder how that's working for them? At this point, I'm ready to take my business elsewhere.

I had two odd noises come up in the 2016 435i that I just purchased, both intermittent. The 2nd came up after the first one was diagnosed right the first time and repaired under warranty. The next one was a real mystery, but the tech figured it out as we came back from the test drive. It turns out I had a dime stuck in the A/C vent under my seat. I'm very happy with the the customer service and the quality mechanics at BMW of Encinitas.

The WORST car buying experience EVER!!

Great efficient service by the entire dept. Nicole did a great job getting my car back to tip top shape. Very professional polite and upbeat made my experience excellent

This is the second time I have had body work done at BMW of Encinitas. Once on my BMW the other on my Mercedes. Excellent work on both.

The customer service here sucks!! you purchase a car and the sales person who sold you the vehicle doesn't bother to contact you to see how things are...I had to jump through hoops to get BMW genuis appointment..if you walk into the parts department no one wants to help you. all and all my experience was crap!!

Victor was awesome. I got a great deal. Very happy. The prices here are good. Ask for victor. No sales hype just there to help you out.

The car buying service. Much, much better than BMW of Vista.

I went to the dealership to simply look at a car, not prepared with paperwork and everything to purchase. I had done all of my research online and was pretty sure what car I wanted I just needed to see it in person. When we got there, there was the perfect car and we decided to pull the trigger! Our sales person Karen 😴 I went to the dealership to simply look at a car, not prepared with paperwork and everything to purchase. I had done all of my research online and was pretty sure what car I wanted I just needed to see it in person. When we got there, we saw the perfect car and we decided to pull the trigger! My sales person Karen was so mellow and easy-going it was awesome! This is the first car I’ve ever purchased on my own, so they were great with me. I am building credit, so obtaining a loan was a little challenging, but they helped me find a good option and include extended warranty.

Overall very professional and courteous. Friendly representative and service quick