Dropped by on Monday 16 Jan 2022 I was nicely greeted by Anthony. He said how can I help you. I explained and let him listen to a noise that had been going on for some time but I was never able to hear it while at the service center in Vista or Encinitas so as I was driving on Monday I heard the noise and drove into BMW Encinitas. I was happily greeted by Anthony who then went into get a service advisor. I watched him as the service advisor was eating an apple at his desk and it took a couple minutes it seems like Anthony was trying to convince him to come out to listen to the noise that we were hearing. He took another bite of his Apple and then eventually made his way out. Keith . I asked him about getting the car looked at and getting a loaner car he said no way you can go to any dealership Chevy anywhere else you can't get any loaner cars there's none available we can get you an Uber that's it bring it back tomorrow morning .He was very rude abrupt short. I had the feeling this gentleman did not want to help at all. I could tell by the look on Anthony's face he was embarrassed of the treatment that I received as I left he Anthony apologized. Keith sit in 1st desk in front as you enter on the right. He has the worst customer service. I have been to this location before and now I remember why Vista much better service. BMW ENCINITAS I will take my business elsewhere.

The service experience is always professional. Mike Voiles and his team take great care of me and my cars. I always feel like a valued customer at Encinitas BMW.

A sales person at the dealership agreed over the phone to a price (MSRP) for the particular model, and to meet me at the dealership to write up the build & order. However, when I came to the dealership, the price he offered was $5k higher than the MSRP. Classic bait and switch tactics. Beware.

PRO: Determined there was a problem with the vehicle. CON: Poor response and no response when there was an issue with their repair work. It?s been a week and I still have not received a response.

Excellent experience with Art and Mike in the service department.

Not only was everyone attentive they serviced my X5 as I waited. I was a walk in on vacation. I will be returning for service in the future. I like that ?visit friends and have great car service in one trip! Thanks All! Nice hot chocolate too.

From beginning to end I had a positive experience buying a car from BMW Encinitas. Though not worth deducting a star, my only issue was the hard sell on the extended warranty even though I made it clear I didn’t want it. The sales rep made me uncomfortable.

Sara. Rockstar sales Recent Service…excellent!!!!! All::::: body shop, parts and service!!!!

Purchased a used Porsche Macan and was told the car was inspected and serviced, on the drive home I noticed the service light was on and it needed an oil change. The sales sticker was placed over a crack in the front windshield that was not noticeable because we picked up the car in the evening. Over all its a nice car and what I wanted.

I love Encinitas BMW!! Despite not having loaner cars due to low inventory causes by the pandemic, everyone is so kind and gets you what you need! Big shoutout to Darren the GM he always takes care of me and treats me like family! Thank you for all you do!!!

I am a long time customer of BMW Encinitas not only because of the Starbucks coffee, which I love, or the great loaner car program you offer, but because of the great Service Department Advisor's. I needed to update my Connected Drive services from G3 technology. Jeff Jennewein and Arthur Alvarez coordinated their efforts, even on their days off, to order the module I needed to upgrade the Connected Drive they also scheduled my appointment so when I arrived a technician was ready to install the new part. They worked as an amazing team to ensure everything went smoothly so my wait time in your lounge was as short as possible. Please let them know how much I appreciated all their time and effort. Great job everyone. I highly recommend Encinitas BMW. Claire Schmidt

My service advisor, Mike Voiles is so knowledgeable and helpful. He truly makes me feel confident my car is in the best hands. He is an asset to your company! Service dept has been great!

Prompt, professional and customer-centric. Arthur and Matt are so awesome to work with.

Disappointed. I made an appointment and received an estimate of 3hrs for my routine service appointment. When I returned after 3.5hrs, nobody had looked at my vehicle because I did not wait for it on-site. What was the point of making an appointment? Another 3hrs later of waiting on-site in the rain and I received an incomplete service vehicle. A whole day gone and I need an additional visit to follow up on the checkup results. This is a convenient location but the waste of time is not worth it.

They did an excellent job getting me in the week I needed service, provided reasonably priced services (oil change and alignment), and provided Lyft services to and from the dealership. Art did an artful job!

Had a great experience here. The team was very responsive and helped me buy the vehicle, rather than sell me it. Had the whole process done in just a few hours with no stress!

Had a bad experience buying a vehicle there from out of state, very unprofessional, rude and they never followed on their promises. Given the price of the vehicle I paid for, I was expecting a better service given they’re representing BMW. I wouldn’t recommend buying or even servicing my vehicle there given the experience I had.

Keith at BMW Encinitas is an outstanding Service Department professional!

Everyone was great to work with, and Francesca Towers went above and beyond for me!

We shopped for a used 328i at a dealership in El Cajon (not BMW) after Christmas. The price was very high and the trader in offer was thousands less than my Carvanna offer. The dealer would not negotiate at all. We found a similar vehicle on the BMW of Encinitas website with a very competitive "1 price" . I was connected with Andres who helped me reserve the car online while it was inspected and made ready for sale. Andres kept me updated during the week. As promised the car was ready when we arrived at 4:00 p.m. on New Year's Eve. Andres took excellent care of us and matched our Carvanna offer on the trade in. Morgan drafted our paperwork in record time. We left the dealership at 6:00 p.m. in our new (used) BMW. The whole process was one of the easiest and most enjoyable car buying experiences. We are very satisfied that we bought a great car at a great price. Really appreciate Andres matching the Carvanna price and saving me the extra step. If you are in the market for a car - I highly recommend Andres and BMW Encinitas.

Everyone involved was a huge help when I purchased my vehicle. They helped me with the financing and made picking up the truck a Breeze! Definitely recommend purchasing with Bmw Encinitas ask for Jordan

Survey is premature. I took my BMW X4 into service for a faulty trunk latch. Left it and had to go back next day and get it. Parts had to be ordered which arrive next year. Problem still exists.

This is the second BMW I’ve purchased from this location.The sales staff & manager were awesome as always! They are focused on getting you into the car you want without any hassle & they dont hold you hostage for half a day like other dealers! I highly recommend visiting this location if your interested in a BMW! We will definitely be back!!!

Afterhours support chat was extremely helpful - I expected an automated bot, but was delighted to have an actual person who got me all of the information I needed.

I have gone to BMW of Encinitas for over 6 years and the service department has always done an excellent job. Michael in the service department took wonderful care of me during my last service and did great job of clearly providing me all options and also getting the service done timely. I highly recommend Michael and bmw of Encinitas.

In purchasing the car for my granddaughter, great experience. In all else, very negative. Car had a scratch which we were given a service order. Conflicting information caused many problems- now scratch has to be fixed in Northern California. Passenger floor mat is missing- too bad apparently for us. And no temporary registration was placed on the car - 5 phone calls later to Finance. promises to call back - nothing . Then one lady in Finance finally emailed the temporary registration.. sad way to do business. I inquired about purchasing a BMW small SUV Hibred. Not happening at your dealership.

Service at BMW Encinitas is excellent. They are very attentive to your needs. Got a very reasonable value for my old car too. Darrius is a great customer rep. Highly recommend BMW Encinitas.

Very helpful and courteous staff get the job done for the customers!

I’ve been a repeat, loyal customer of BMW Encinitas for many, many years because they have integrity, are friendly and welcoming and consistently provide me with the nicest cars for the best prices around! They’ve become family, especially Darrin Fetterolf, Nicolas Munoz and Justin Beck, they are solid guys who I can trust implicitly (something I never thought I’d say about a car dealership!). I highly recommend this dealership and have sent friends there who’ve also been treated exceptionally well. They always go above and beyond to make me feel taken care of and part of the BMW family. Even the service department is a stellar operation that has always done a great job. Just an overall well-run and caring business that I always enjoy visiting. Also they do a lot of charitable work and donations which just reflects the kind nature of this organization.

There was a recall on my fuel pump and with the supply chain issues, it took over a month for it to show up. The team in Encinitas took great care of me. Thank you to Art, Mike and the entire team!

The service advisor who helped me CHECKIN my car totally ignored me when I came to pickup my car. I stood there for 10min and he did not even say 1 word to me to acknowledge me. I ended up asking another service advisor to get me checked out. The other service advisor, even though I was not his customer, acknowledged me, and helped me checkout and got my car. Very disappointing to have my main service advisor treat his customers that way. Extremely unsatisfied with his service. Kian

Service was quick and painless. They were able to fix a malfunction due to coffee spill without charge.

Great and professional service from Jordan.

Great experience at BMW Encinitas! Nicolas was so knowledgeable, helpful and patient. He made the experience a great one! Morgan in leasing and Steve the sales manager were also terrific. Thanks to everyone I drove away in an amazing limited edition X5 that totally fits my needs. 😀

We were visiting in the area and ran into a battery issue. Called receptionist explained my predicament, she said they would be glad to help us out without service appointment, all she asked was for us to get there safe. Once at dealer Mike Voiles was great took in my car immediately and got us a ride to where we needed to go. He kept me updated and got our vehicle done in about 2 hours. Professional, courteous and willing to help a BMW owner get back on the road. BMW Encinitas thank you.

service was on time and checked everything out. We had a electrical issue and some settings need to be set when we got home but besides that the service was good.

I did 60,000 mile service. Arthur the service manager did a great job on keeping me informed on the progress. The techs did a great job of going thru the vehicle and it feels and runs like a new car..

This is my second vehicle purchased through BMW Encinitas and they continue to be nothing buy helpful and knowledgeable. Clark was patient and answered all my questions honestly. Have (and will continue to) recommend BMW Encinitas!

First class service! I’m so happy I decided to go back to BMW Encinitas. I appreciate your no pressure sales approach.

Francesca Towers was awesome to work with. What might have been a rather lengthy and tedious unexpected process, Francesca made it seem easy and expeditious by her charming, delightful, professional, and easy going personality. I was constantly kept informed and advised of what was happening and why. That kept me relaxed and time flew by. There is also several comfortable indoor and outdoor waiting areas with complimentary refreshments. There is no hard sell and everyone is very courteous and responsive. I decided to return to BMW with my 2019 Outback because they are the only dealer who looked at my car seriously. By doing so, they found an oil leak that I was not even aware of. My car was still under warranty so I had it repaired and then returned to BMW with gratitude. I would have felt terrible if I sold the car to an unexpected buyer with a oil leak that turned out to be a rather serious and expensive repair. I highly recommend BMW Auto Nation to sell your car. Thank you BMW Encinitas. Dennis Lain, Carlsbad

Friendly no pressure transaction.

I had recently purchased a "19" 540i certified car in my home town in Texas. 2 weeks later drove it to North County for vacation visit and the engine light came on. I had another 1500miles to return and needed to have the car checked. Took it to Enci it's BMW. They were teriffic! They took my car in immediately without appointment diagnosed the problem and gave me a choice of leaving it for repair or could drive it without issue and repair at home. Very helpful, polite, efficient and would use this dealership in the future visits.

I highly recommend Jeremy Shadburn and Encinitas BMW when it's time to purchase your next vehicle. Jeremy brought knowledge, humor and patience to the table every time we met. He made the test driving easy, paid attention to which key features I most preferred and made sure all my questions were answered. I never felt pressured. From start to finish, my car buying experience was positive.

The team at Encinitas BMW did an amazing job. Art, Isaac and Miguel were professional, polite and excellent at communicating with me on the status of my car. I’ll be back for future maintenance on Sheba!

We had been trying to find a 2022 X5 45e for about a week, configured with the options we wanted. It was beyond challenging, as chip shortages created a huge gap in inventories, all over southern CA. Those dealers that had a few, were already spoken for, and those we tried to get, we were beat to the punch by others. It was just dumb luck we found what we were looking for Sunday morning, on-line, and I called and spoke directly with Luci, who just happen to answer the phone, and Luci made sure that if we could get there today, she will reserve this X5 for me. Getting there on the Sunday after Thanksgiving was going to be a nightmare with traffic, map quest said it was going to take 4 hours for a normally 1.5 hour trip. We would have to take both my wife and I and bring two cars back, that wasn’t going to happen, and Uber wasn’t willing to take me that far. Then the sales manager had Luci call me and stated, “you get here, I’ll ship your car back home the next day”, and that’s what we did, and the car arrived as promised the next day, and of course I drove the new X5 home that night. Luci came through with everything she said she would do, including following up with me a few days later to make sure we know everything about this wonderful vehicle!!!

Had an exceptional experience with BMW of Encinitas until my new car and I got home. Lucy was excellent as was the Financier we worked with. I bought a 2017 Mercedes SL550 from them and upon getting home, I opened the trunk to see how to operate the storage area (under the hardtop when it's stored). I pushed the release button and it fell inside the car. Took the car ot Mercedes-Benz of Palm Springs on Monday (first appointment they had available after my late Thursday purchase). M-B serviceman said that something had damaged the area where this button is located and whatever had happened included the trunk seal being cut. I was given a $1,040 estimate to repair/replace button and trunk seal. I immediately forwarded the estimate with a full description of what M-B had advised. Email was sent to the BMW of Encinitas sales manager, Justin, and to the Internet Sales guy, Andres. Neither responded. I then called Andres a few days later. He said he would discuss with Justin and get back to me. That was a week ago and I've had no response. Looks like I'm stuck with a bill from M-B due to whatever BMW of Encinitas did to car (or did not notice and repair prior to selling). Disappointed that a great experience was soured by this. 5 Stars for Lucy and the Financier I worked with 1 Star for lack of responsiveness on the part of management with regard to a problem with the vehicle purchased. 12/3/2021 UPDATE - spoke to the BMW of Encinitas GM, Devin, who was unaware of this situation. He set up repairs at an Auto Nation Mercedes-Benz dealer who will replace the trunk seal and the broken luggage button. I will receive a loaner and the car will be repaired by Mercedes-Benz technicians using Mercedes-Benz parts. THIS is the service I expect when buying a vehicle at this level. Appreciate the quick assist, Devin.

Justin beck the sales mgr is a liar and a fraud. He lied that the car he sold me was inspected. The horn doesn’t even work. I trusted him and now I’m stuck w over $700 in repairs. Scammer. Stay clear

Andres was very helpful and is a good dude. Loving the new whip

Steve Sawyers and his team - Jordan, Ben, Eddie and Justin - are consummate professionals. I have made a point to deal with them, out of state, on multiple occasions because of their high level, straight forward, service and expert knowledge. Thanks!

We bought a new 2021 BMW 3 EV assisted car. The sales person Sarah and the post sales detail coordinator Mike were fantastic. They answered all the questions and clearly went above and beyond to deliver the car to us and make sure we were happy with the car. I don't believe I can say enough good things about the process and the people at BMW Encinitas.

Always great service. Had my loaner car ready right after my appointment.

This was probably the most relaxed and professional car-buying experience I ever had. No pressure, accommodating, very competitive prices, and salesperson Adham, actually listen to you. The dealership is amazing too! I will return to BMW Encinitas for my next deal. Thanks Adham

Everything is perfect.

I had a very positive experience with BMW Encinitas. I went there to look at a car, and had no intention of driving off with it. The entire process was easy and my sales rep Clark was terrific, so in the end I did drive off with that car and I love it. Great customer service and I highly recommend this dealership.

I love this BMW. All the sales people are great especially Justin, the manager. He went above and beyond to help us and spend a great deal of time with us as well. Everyone here is pretty straightforward and they give it to you straight. I highly recommend this location!

Excellent service and everyone is really nice.

I always have the best experience when I book service through Mike Voiles over at BMW Encinitas. He is very honest and trustworthy. He always has my best interest at heart. Thanks Mike and BMW of Encinitas for the great service. Highly recommend.

Excellent service and attention

Service advisor Mike V is extremely helpful, he's always going above and beyond to ensure my needs are being met. I've been going to BMW of Encinitas for little over a year, coming east county. SO FAR SO GOOD, very satisfied.

Arrived to the service department entry and was immediately attended to by one of the service staff. I was asked if I had an appointment. I said yes and gave him my name and he said he would find my service contact Stefano. Stefano appeared and we discussed the services my car required and I was asked to sign several forms. I sat in the waiting area located parts department and helped my self to a cup of coffee. After an hour, Stefano found me and told me my car was ready. I followed Stefano back to the service department, signed a few forms and Stefano handed me the keys and walked me out to my car.

Have never gotten treated better than at BMW Encinitas. Have gotten 4 cars there and referred friends and colleagues. Always awesome.

Gabriel was terrific. Communicated well and had the car completed at the appointed time. Car runs great and was very clean.

Francesca was my agent that bought my car, she was very knowledgeable and honest.

I had a great experience with service manager, Mike Voiles. He was great to work with, and Neil, mechanic, fixed my X4 problems. Thank you!

By far, my worst experience at any service center! There was a recall issued for my vehicle so I took it in to have them repair it. Bad idea, I was without a car for a week. No courtesy calls were provided to update me on when the service would be completed. Overall, just bad communication on their end. I would have paid the rental fees if that option was presented to me, but It was not.

Great service with Jeff!

Competent staff for service and parts

Always stellar staff and service!

We bought our M3 from here a wile back and from then on we have made friends with employees here and they continue to take care of us and our beemers. If you are an enthusiast you must go here. They carry some of the most beautiful performance vehicles you can find. Lots of the better designed performance enhanced BMW’s are found here and definitely not other BMW dealerships. If you want to upgrade your car or find one already done this is the place you go.

VIP experience every time I come into this place, in addition to the excellent care of my vehicle. Whether it’s delivering a loaner to my work and towing my beamer in or getting me ride share to pick up my car after routine maintenance, I’ve never experienced such great customer service. Mike is the best advisor and I’ll continuing to go straight to him for as long as he’s there, which is hopefully a long time!

My car was towed to bmw Encinitas because I had 2 punctured tires. I was called right away by a service person- around 10am Friday. He told me he would have my car checked and get back to me with a status shortly. I did not hear back from him so I called at around 5pm and left a message. After leaving more messages Saturday, I finally get a call back saying my car won’t be ready until Monday. Then Monday I left several messages to get an estimate for completion, and didn’t hear back until 6:30 pm when they said my car was ready. The guy that called this time almost charged me extra for the tires (I have a free replacement program that I purchased) and he was very rude when I told him I didn’t think there was supposed to be a charge for the tires. So for my first experience at this dealership I was not impressed- very poor communication, rude person that called me to complete my transaction, and was never offered a loaner vehicle while my car was being worked on. If I can avoid coming back I will- several friends have recommended other dealers they say have much better customer service and have also had less than favorable experiences with this dealer.

Efficient, timely service, reasonably priced, but without the first class experience of other premium car dealerships.

I brought my X-5 in for warranty repair. The service department advisers are attentive and polite,

I waited 1 hour until someone could give me a ride home after dropping off my car for maintenance.

Excellent Service

If you are looking for a great BMW Service Representative at Encinitas, connect with Gabriel Suriano. He went above and beyond to make sure that all of our car service needs were met. Thank you Gabriel!

Very pleasant experience. Ben was terrific! He took the time to go over all of the features of the car. Melanie was very thorough in her explanation of the warranty options. Car was fairly priced and runs great!

I was able to easily make an appointment online and they were able to service my car quickly within a few hours of drop off. I was able to pick up the car the same day. Great experience.

This review is regarding the Service side of the business. I've had to go in for tires two (2) times, and each time, the team there have gone above and beyond to make sure I'm happy - get me updates on the status and assure I have travel. Shout out to Christopher for being a professional!

The personal attention was 5 star quality and their going above and beyond on customer service was impressive. Highly recommended dealership.

Absolute amazing customer service. Care and passion for customer service was readily apparent as they found the exact car I was looking for, and I had been on the search for about a year. Genius availability to answer questions was very helpful. Experience was better than advertised!

Very professional and friendly customer service.

Service guru Jeff J at Encinitas BMW has coordinated a number of complex repair sequences, from the mundane (loaner car availability during COVID) to the less common and distant (warranted parts sources from Germany). Explanation of warranty items versus optional maintenance has been clear and unpressured. 5 stars earned!

Bmw Encinitas has provided amazing service including my initial purchase and every service I’ve had since. The even went above and beyond to squeeze me in without an appointment when I had a tire blowout. Very happy to recommend them and auto nation to anyone.

My advisor Keith Sherman is great! I’ve worked with him for over a decade. His customer service has no peer!

BMW Encinitas does great service and the people are friendly. They keep you informed of any issues with your car and it's always ready to pick up when they promised. Updated 12/02/20 - Even during Covid-19 times you can count on BMW Encinitas to give great service with all safety protocols being observed. Friendly and professional , very nice people. Updated 06/14/21 - Had tires and rims taken care of by Keith Sherman, as always service was first rate ( they even finished before promised). Updated 09/24/21 - Had intermittent sensor issue, Keith Sherman worked to get it taken care of and getting me a loaner when extra time was needed to diagnose and fix the issue. Update: 10/01/21 Ordered 2022 X6M Competition BMW Encinitas was able to get the order into the system and delivered my New X6M to me in six weeks. Thank You Joshua Hilland and Justin Beck. I love my new car. I highly recommend BMW Encinitas for all your BMW needs, if yiour looking at buying talk to Joshua or Justin they are nice people.

I am happy with my first time experience; my agent was very knowledgeable, patient, helpful. He kept his promise regarding to take care of my vehicle and return it to me on time.

Once again great service from Mike Voiles. I left a message for him on Sunday and he called back - got me an appt to get my brakes fixed on Monday - in and out!

Service and support were outstanding. Pricey however the extra TLC made up for it. Stefan is a rock star for service!

Amazing experience purchasing a car here. Andres is a super star. In the past week I've been talking to sales team members all over San Diego, but none of them were as effective or talented as him.

Had a great experience trading my car and getting a new BMW. Many thanks to Clark, Eddie and the rest of the staff whom made this experience fast and pleasant.

Mike from the service center is very communicative and super helpful. He has always taken great care of me and my car! No matter the problem he finds the best solution and always gets the job done. Thanks, Mike!

The customer service was horrible. We called the service rep six times and he never returned our phone calls. We tuned in our X7 on Tuesday at 10 AM and was originally told the service would be done the same day but we did not get our car back till closing (around 6:30 PM) on Wednesday. Didn’t have an issue getting the car back on Wednesday but we had to call multiple times to get our car back and no one followed up with us. Our Service Rep never called us back. Take your BMW to another dealer for service. We plan to get another X7 in 2022 and we will definitely not purchase the car from BMW Encinitas.

My experience was great! Mike Voiles, my service advisor, is knowledgeable and so pleasant to deal with. He always has time to answer my questions and make me feel comfortable with the information. And he does little extras for me--like re-connecting my Bluetooth. He's the best!

It took them 3 hours to complete a simple oil and filter change. Unbelievable.

Mike Voiles at Encinitas BMW once again goes above and beyond. 👍🏻

Horrible experience with BMW Encinitas regarding the warranty of my car — initial car that was purchased had a mountain of issues which they offered NO help whatsoever — customer service horrible — they give me the round a around when I ask for updates, wouldn’t recommend anyone going here at all learn from my mistake

Very bad service don’t buy from here

Sold a car with numerous issues that were overlooked on the inspection that was done prior to the sale. There has been no attempts to make it right whatsoever. Andres was the one who was especially not helpful. I’m writing this for anyone looking to do business with them. Don’t. Save yourself the unneeded stress and worry and don’t buy anything from them. It’s a money hungry scram looking to leave you with little to nothing. They sell bad cars in unfit conditions without notifying the consumer of the defects. Please for the love of god, do not shop with bmw of Encinitas

Finesse artist make sure you get your vehicle inspected by someone whose not selling you the car!!! They do poor work and will sell you a lemon if it means making the sale warranty or not! DO NOT SHOP HERE

scammed my friend out of a car. they kept the inspection to void warranty options.

Horrible experience with BMW Encinitas regarding the warranty of my car — initial car that was purchased had a mountain of issues which they offered NO help whatsoever — customer service horrible — they give me the round a around when I ask for updates, wouldn’t recommend anyone going here at all learn from my mistake DISGUSTING MONEY HUNGRY IRRATIONAL HUMAN BEINGS DO NOT BUY FROM HERE

What a wonderful buying experience I had at BMW Encinitas! Joshua Hilland was so helpful with the decision making process and purchase. I love my new 328i !

This is my favorite BMW dealership to go to! The service team is amazing, especially Gabriel. They are always on top of it and the customer service is amazing!

Lucy was our sales rep. She was awesome. Absolutely no pressure, she respected when my wife and I had to discuss things alone and stayed on top of things. We flew down from Eureka, Ca for a birthday vacay and ended up buying a car! Their inventory was phenomenal and I paid 10-15k less! The X3 I purchased had every option I wanted and more! I highly recommend BMW Encinitas! Eddie, the finance manager was kind and accommodating as well. You will not be disappointed!

Purchased a new X5 and Nick was very helpful and friendly! He listened to what my needs were, regarding what type of vehicle, and how to go about achieving the financial goal of the deal. Both goals were met in a timely fashion...drove away very happy!!

The issue with my vehicle was immediately addressed. The parts have been ordered and will be quickly installed when they come in.

The sales department at BMW Encinitas is 5 stars. Did EXACTLY what they promised and be sure to ask for Adham. Also Morgan in financing, AWESOME!!! As for the hyspanic guys in the service department, keep them away from your car. Flares on the bottom of the car had all kinds of hair line scratches after they cleaned the dirt off and when they put the license plate frame on my car, the guy dropped/laid the frame and the hardware on my deck lid and acted as if it was no big deal. So weak and unprofessional. Though everything else; TOP NOTCH!!!

The car drives like a dream. Service is almost immediate and performed well, there is always a loaner and the people in service are polite, well informed and real personable.

Excellent and NO Fuss Service.

I had my car repaired at body shop after a collision. The experience is so much smooth. All the open ticket issues resolved by the body shop. The paint job is excellent and looks like new. Everything is fine now. I am happy to drive my car again.

Excellent service. Arthur, Juan and Omar were very helpful!

Encinitas BWM consistently provides great, thorough service with no upselling . Our service advisor Mike always accommodates our schedule and works with the service team to ensure we get exceptional service.

Mike at BMW Encinitas is also so helpful. He makes you feel like your the most important client…. you’ll Always feel taken care of and valued.

Work completed on time and I was on my way. Doesn’t get any better than that.

I highly recommend BMW Encinitas. My sales person, Clark, was incredibly knowledgeable. He answered all my questions & also educated me on all the options & features of each model & year. The sales process was so efficient. I decided to purchase the car & was driving away, with financing, in less than an hour. It was a pleasure to purchase a car from a dealership who loves cars as much as I do & who respects my time.

Mr Medina was very helpful ordering the parts. In addition he scheduled the installation and kept me up to date on the order. He exhibited the outmost customer skills helping me.

Eight years ago I purchased my used BMW 328I from Encinitas BMW, and I've been taking it there for maintenance ever since. The last two maintenance appointments I was assigned to Mike Voiles as my service advisor. Over the past eight years I've been assigned a variety of service representatives, both good and bad, but Mike has been by far the best. Mike has consistently displayed a very high level of professionalism, utilizes excellent customer service skills, and has the ability to communicates in an open and honest manner. Mike is highly motivated, extremely knowledgable, clearly describes all maintenance aspects and options for you car, and is alway cognizant of ways to save money on maintenance costs. Mike is an excellent representative of the BMW name, and I hope I am lucky enough to work with in the future!

Clark Reidel made it all so easy. This was my very first new car transaction at BMW of Encinitas. Long drive from Orange County thanks to traffic, but they had the right car for me and it all worked out beautifully.

Mike V. at the service department is the man! Everyone in our family has BMWs, and he’s our go to guy. He always takes care of us! We love BMW of Encinitas, and Mike keeps us coming back.

I bought a 2 year old certified pre owned BMW here in December and paid top dollar because it was a rare car that I had been looking for for a long time. I noticed that the car had had the front and rear bumpers painted, and though I noticed the paint work wasn't very good I understand that it's a used car and it won't be perfect. Additionally, there were several pieces of interior trim that were damaged, but I figured I could fix that on my own. Six months later, the paint was falling off both bumpers. My BMW dealership in Visalia actually cares about their customers and had all of the interior trim replaced under warrranty. I called and emailed BMW of Encinitas and though my salesman was helpful the used car manager did not even have the decency to respond to my concerns. I worked in the car business for many years, and it is unacceptable to have this kind of shoddy work done on a very expensive Certified used car. I will not be going back, and will not recommend this dealership to any of my dozens of friends and family in the San Diego area.

Friendly, speedy maintenance service! Love how BMW includes a maintenance plan in all their new vehicles. Keep up the great work!

I bought a 2 year old certified pre owned BMW here in December and paid top dollar because it was a rare car that I had been looking for for a long time. I noticed that the car had had the front and rear bumpers painted, and though I noticed the paint work wasn't very good I understand that it's a used car and it won't be perfect. Additionally, there were several pieces of interior trim that were damaged, but I figured I could fix that on my own. Six months later, the paint was falling off both bumpers. My BMW dealership in Visalia actually cares about their customers and had all of the interior trim replaced under warrranty. I called and emailed BMW of Encinitas and though my salesman was helpful the used car manager did not even have the decency to respond to my concerns. I worked in the car business for many years, and it is unacceptable to have this kind of shoddy work done on a very expensive Certified used car. I will not be going back, and will not recommend this dealership to any of my dozens of friends and family in the San Diego area.

Very good service by Alvarez

Mike and his service team were totally helpful and professional in keeping me updated on my repairs. They provided a loaner while down and made all repairs needed! Steve L.

Amazing customer service and service on my baby Davinna. ( Haha, YES! I name my cars.) Everyone is so friendly, they make you feel at home. The vibe when you walk in there is amazing.

Had such a great experience at BMW Encinitas! Everyone that helped me was so accommodating. They made the process so easy and made sure I got my dream car within my budget. Thank you for the great service. Highly recommend!

Gabriel Solarano was top-notch, professional, timely, arranged lyft ride, updated me constantly. Overall, impressed and happy with my experience.

I have purchased several vehicles from BMW of Encinitas. Jordan was great no pressure and great customer service, very knowledgeable. His customer service and knowledge of vehicles helped me to make my decision..I am always impressed with their team and treatment. Finance dept was also a great experience and again they helped me out a lot! Thanks BMW of Encinitas team!

Have bought a handful of cars - and now leased one - from BMW Encinitas and have never had a problem. Everyone is friendly and helpful. Mike Voiles in service is the absolute best - so nice and efficient and accommodating.

Love my pink license plate cover

Mike Voiles is an excellent representative for your company. He is friendly and efficient. Keith Sherman handled our X-1 service very professionally.

Good service good staff.

Very personable, helpful service representative helped us get our vehicle maintenance done in a timely and professional manner. I felt respected as a customer and my time honored. I have not seen this level of professionalism at other dealerships.

Fast service

Excellent service as usual. Shout out to service manager Mike Voiles for always making my appointments easy, fast, focused and a positive experience every time. He's a real asset to #BMWEncinitas

took my car in for rim repair it came out scratched from the bottom worst experience!!!!!!

Danny and the boys in the body shop always take care of business. I'm very particular about my cars, they always do quality work... I take all my vehicles there.

I was at this dealership for inspection of my car before a long trip. Even though the car checked out fine they performed an unnecessary oil & filter change. It was recommended they told me and I requested do it only if necessary. They told me it was necessary and did it and charged me more than $560. They did not offer any available discounts initially then said 10% after my request to search. I had an offer from BMW in an e-mail offering $ 75 for service greater than $500. Since their initial charge was for $640; they gave me $75 off . In my opinion, this dealership lacks helpfulness, honesty and integrity in service. For them customer does not come first.

My service Advisor, Mike Volles, was exceptional. The service was quick and efficient. He arranged a Lyft ride which made my car service much easier on me.

Mike Voiles, my service advisor, went out of his way to ensure my complete satisfaction and understanding of the process. He was straightforward and polite and explained everything during the repairs. I am definitely taking my business to Encinitas BMW. Keith Ball

Customer Service and attention to detail was impeccable. From knowledge of the car, to options and more, every question I had was answered, every concern dealt with. I feel completely at ease with my purchase, like I’m in the right hands. Thank you!

Mike Voiles is awesome service team. The attention to detail and customer service is super star. The service 10/10.

I mostly worked with Andrew and have to say that he far exceeded my expectations when it comes to customer service. He checked in with me every step of the way while my car was being repaired and really made me feel like I was a part of the BMW family. I am so appreciative of service like this and will remain faithful to BMW because of my experience!

BMW of Encinitas is absolutely the best. Arthur is the best service manager I have ever dealt with in my 15 as a BMW owner. I always purchase My BEEMERS at Encinitas and Arthur has been my service advisor. No one better. David

Mike and Keith were the best service advisor for your BMW. They help me with my F10 550i repair multiple times and always provide a detailed explanation on where the problem is and how can it be fixed. I really appreciate their help on keeping my BMW running.

Purchase was great and smooth and I was very satisfied, at first. However, I traded in my old vehicle and it took the dealership several weeks to send payment for the vehicle purchase resulting in me still being charged by my old finance company for the vehicle I no longer owned. BMW Encinitas said it was because I didn't turn off my auto-pay... I have never experienced this issue with a trade in that was on auto pay, and I have made a handful of car purchases with a trade in on auto pay with none resulting in this issue. My old loan provider confirmed that the payoff amount from BMW didn't come through until roughly 3 weeks after my purchase/trade-in transaction. I am supremely disappointed in this dealership, as I spent a full day calling the dealership to speak to a person, any person, regarding what went wrong and I couldn't get a hold of anyone, I finally had to dig out to poor sales reps number and had him run down the correct personnel. I expected a slightly more high touch service than what I received and am now left closing the loop on my old vehicle purchase just to ensure I receive the monthly payment back that shouldn't have been taken out

I had a great experience at BMW Encinitas. My sales rep Jordan Auguiano was super responsive, knowledgeable, and patient. He helped me find the exact car I was looking for. Morgan in finance was friendly and easy to work with. I will definitely be back in the future to work with Jordan again. Highly recommend!

Great sales team and made the purchasing process easy!

Great work. I will be back!

Keith Sherman, Service Advisor, was very courteous, understanding and answered all my concerns. Kudos to him!

I was locked in, I only called to have someone FaceTime the car for me for a couple mins because I live 400 mile away and didn't want to make the trip before I see a quick video of the car. First I talked to Ravi who told me he'll go out to the car and facetime me, but he didn't and text me instead that he has priority customers to take care of and would call me when he's free! Then I called again and talked to Skyler and then maybe Jeremy, they all said that they'll call me back and they didn't for some reason. I'm not interested in knowing the reason. If i encounter a bad customer service at a restaurant I would just not go back there anymore, but I've never experienced such a bad/disrespectful customer service like I had at BMW Encinitas before and wanted to share

Nick was very helpful and the the rest of the team were very helpful. I will highly recommend them.

Great dealership, service team are excellent, courteous and get stuff done. Highly recommend.

Kris, Gabe and the service team are awesome. The attention to detail and customer service is outstanding! 5 Star service.

BMW Encinitas never disappoints, Outstanding customer service. Mike Voiles and Mike Nguyen always take good care of me. Worth the drive up North.

Worst service experience. I took mine to Encinitas BMW for regular maintenance and detail. When I went to the service dept. after receiving a phone call that it is ready for pick up, my car was messed up by them. Not only the car did not have the detail done, but also there are scratches all over in the rear right side of the car as you can see from the picture. It is in the body shop now. The service specialist did not know what has happened to my car. I did not get any phone call from them explaining what happened after I left and this is NOT professional at all.

I was interested in one of their incoming vehicles and signed the pricing sheet to secure the deal. Kept track of the car's progress over the weeks up until it said delivered at the dealership, and then tried reaching out to the salesperson I was working with, Ben Regis. Didn't hear back until days later that his manager sold the car to someone else. Placed the blame on his team due to "gross incompetence". Sent an email to him and the manager with no response. Instead, I worked with BMW irvine on my purchase.

Excellent service,thank you

Overall a good experience. However, usually when I buy a car I'm offered a bottle of water and meet the sales manager. I was given water AFTER I bought the vehicle and was driving off the lot. And the sales manager that I made the deal with didn't introduce himself. Doesn't sound like a big deal, but when you're paying a lot for a luxury car, little things like that are expected. A place like Fletcher Jones treats customers like royalty. BMW Encinitas does not, apparently. For a luxury dealership, I wasn't made to feel very special. Very average experience.

I told Clark Riedel that I was thinking about trading in my 2019 AMG because it was loose on curves and noisy. He suggested I consider an M5 Competition. He made himself available for a test drive when I had time. He took all the time I needed to consider the car and understand how it compares. He knew exactly what I wanted. He didn't push me, allowed me to order, and after a couple days when a 2022 with everything I wanted came in, he held it for me, and that was the end of the story. Great effort on his part and not pushy .

Overall a good experience. However, usually when I buy a car I'm offered a bottle of water and meet the sales manager. I was given water AFTER I bought the vehicle and was driving off the lot. And the sales manager that I made the deal with didn't introduce himself. Doesn't sound like a big deal, but when you're paying a lot for a luxury car, little things like that are expected. A place like Fletcher Jones treats customers like royalty. BMW Encinitas does not, apparently. For a luxury dealership, I wasn't made to feel very special. Very average experience.

Cheri was extremely helpful and courteous, we were able to also communicate via text which was super convenient. Cheri followed up with me when my car was ready and even offered to bring my car to the rental store if needed. Thanks BMW Encinitas.

Service personnel were all courteous and professional. Timely as well. Called me with recs and the Dept had my M2 ready at the stated timeframe. No up-sell was nice. The wash service is a VERY nice touch. Can’t underestimate the importance of seeing one shiny car after another coming out of the BMW Encinitas driveway all the time. It’s free advertising and it works on some level. A bit $ though for a regular service. But alas, knew that when I bought the car. Thanks.

Great customer service; easy process..5 stars across the board.

Everyone who helped us at the dealership were very friendly. We are very satisfied with the car we purchased!

Regular maintenance on brake fluid refresh. Keith got me in and out quickly.

Mike did a great job taking care of all of our needs and the car runs awesome really appreciate all he does for us we have been going to him for 6 years now and he's always tried his best to do the right thing

Clean facility, friendly and helpful staff. Completed service on time.

I’ll never take my car to a BMW dealership for service again, and if for some reason I have to, I will definitely not bring it back to the service center in Encinitas, CA. They took advantage of my situation, gave me contradictory information to the point that after they charged me a lot of money to fix nothing, I picked up my car (still not repaired) and just prayed I’d make it home in one piece. I should just have called AAA or gone to an auto center for assistance, since I understood the general diagnosis better than the staff. Worst “attempted” car repair experience ever because they tried to add an additional thousand dollars to my bill for an issue that wasn’t urgent, did not fix my urgent issue at all, but still charged me $200, I had to pay $75 for my own transportation, and they left me hanging all day telling me misinformation until I was frantic because I had critical appointments I absolutely couldn’t miss - which they knew about in advance. SO….this is why people tell you not to waste your time and money getting your car serviced at a dealership. My past experiences with other BMW locations were so-so/okay, but this last one in Encinitas was a nightmare! Ps. I want to specify that call center staff I talked with were excellent, it was the actual on-site staff that either took advantage on purpose or due to incompetence, perhaps both.

I did not have a great experience at BMW Encinitas, and won't be purchasing a vehicle there again in the future. The moment we pulled out of the sales lot the brakes began squealing, the tire pressure light began flashing, and it smelled of burning coolant. The salesperson had said it had been through a 125 point inspection. The salesperson had also said we would get a copy of several documents we signed as well as that 125 point inspection), we didn't. And when I followed up via email he said he'd send them over, he didn't. When I followed up after that, I was ghosted. They fixed the coolant smell by replacing a hose, and I'm grateful for that. They said they'd fix the brakes. They haven't. To be fair, they did try twice, but it started squealing on the drive home both times. I'm not sure if they just didn't test drive them after installing, but I do know the dealership had told us that it is going to squeal until the generic brake pads are replaced with OEM pads, and that greasing the contact points would only be a temporary fix that lasts just a few miles on these cars. So now my wife prefers not to drive a luxury car she's owned for just a few months due to the loud squeal. It's not the end of the world, I'll go to a different dealership, pay to get OEM pads put in, and move forward. But I did think it was worth sharing so others don't have to go through a similar experience. JM

I just want to say thanks to this dealership and the staff that helped me get my spare key delivered to me. I’m sorry for forgetting your name but I deeply appreciate the continued support and service this dealership caters to its customers. I highly recommend this place even though their place is small they make up for it in good service.

Mike Voiles at BMW of encinitas was very professional and accommodating. Thank you for such a good service and experience!

I’ve been a loyal customer of BMW San Diego for years, and recently drove up to BMW Encinitas because they were the only dealership close that had an X4 for me to drive. I can say with 100% certainty that I will be buying all of my BMWs from the Encinitas location going forward. I was greeted at the door by Andres and immediately walked out to a freshly washed X4. Andres took us on a test drive and took his time explaining the car features and answering any questions. He was very friendly and personable. We got back to the dealership and I knew I wanted a white X4 m40i so he took some time searching for one and came back to let me know that a new one was being delivered to the dealership a few days later. Over the next few days Andres kept me updated over text on the status of the car and let me know when it had arrived. We set up an appointment to come and see it the following morning. I got a text that morning with a picture of the X4, washed and waiting in front of the dealership. When we got there we took another drive and then went inside and talked numbers. Andres worked with me on the price and we were able to come to an agreement! He threw in a BMW keychain, let me know that I could come in for car washes in the future, and expressed that if I ever had questions or concerns I could call or text any time. Out of all of the cars I’ve bought over the years, Andres was by far my favorite salesman. He was not pushy or rude when I didn’t want to buy the first X4, and he was patient during our negotiating on the price. I cannot say enough good things about how helpful and friendly he was! I strongly recommend making an appointment with Andres if you’re in the market for a new BMW!

Definitely the best BMW dealer on the west coast all bs aside. Shout out to my mans Mike... always got the answers I’m looking for and for sure always has me pulling out with the same feeling I had when I first got my car. I don’t know who his mechanic is by name but shout out to him as well because he always makes my car feel like it’s new!

I knew BMW ownership was kinda like being part of a very fun club, but I did not know how easy it could be to join that club. BMW Encinitas not only made ownership easy, they made it feel like being welcomed into the family. I still don’t know if I’m a BMW guy, but BMW Encinitas is most definitely “my” dealership…

Excellent experience as always. Keith Sherman made it all really easy

Mike was very responsive and transparent with expectations and options to save on repair costs. I would definitely recommend him to my BMW friends.

Gabriel and the whole team provided excellent service and did everything to ensure we were well cared for, and provided terrific communication throughout.

Kristopher was very helpful and professional.

My service appointment went smoothly, and Gabe was very easy to work with. Vehicle was finished on time. All my questions were addressed. I was even able to get some work done while I waited in the sales department.

Was a great experience. Made arrangements with Andrew! Left car with him, picked up car from him when it was finished,saw the job was done perfectly. Andrew is a very rare service guy to encounter

This is my fifth time buying or leasing a BMW here. I travel from Los Angeles here because it’s always a smooth and fair transaction. What an awesome crew they have here. From sales to service this dealership is top notch. .Justin Beck and the general manager Darrin Fetterolf make it well worth the extra few hour drive.

The true quality of a business is how the unexpected is handled. When my ordered vehicle came in not quite right Andres and Justin went above and beyond to make things right. My purchase was easy, love my X3e and I feel I made new friends. Thank you for your professionalism!

Got a recall on my Z4 and dropped off at the Service of BMW Encinitas. They fixed the problem and performed a multi-point inspection as well as provided a courtesy car wash. However, they didn’t have enough loaner cars and had to wait for a while. Later, they realized they would take more time to fix the problem and offered a loaner car. The service advisor was not professional since he didn’t know about my Z4. The service advisor told me that they need to replace the tires of my brand new Z4. I told him that it’s only 3K on my Z4 and then he said it was a different car after checking with repair technicians. Service advisor is the person who is advising customers on which service or maintenance may need to be performed so that he/she should collect and know the basis information of the car as soon as they got an appointment. The Service Manager was very knowledgeable and cooperative. He showed me the wireless charging tray of a different Z4 at the dealership and explained how to tell the wireless charging feature is built in because I thought my Z4 has a wireless charging tray.

The staff is always efficient and explains the services needed carefully.

Horrible, we waited 4.5 hours to receive a check for a sale and I asked about their certified used cars and was ignored. They lost a cash sale. Will never go back or reccomend. This would have beem my 3red BMW.

Excellent personal service from Darren in the service department and Cody in Sales!

My service advisor Art Alvarez is always a pleasure to work with. Everything gets taken care of and the vehicle is ready when promised. Can't ask for more!

Service was OK my appointment was at 4pm and due to them not having my oil filter I waited 2 hours for my car.

I was hoping for the best, as we just moved to Encinitas from Ventura County. Our service experience at Rusnak BMW in Thousand Oaks was consistently excellent. My recent experience at Irvine BMW during a breakdown was also excellent. Unfortunately, BMW Encinitas seemed very poorly organized, and the facility was cramped and uncomfortable. My service advisor was trying very hard, but not very knowledgeable about the unique configuration of my wife’s M car. Lastly, the bundled pricing of the “20,000 mile service” was a major turn off. I’m used to paying for parts and labor on a flat rate basis for individual service items…starting with what the car’s CBS (?) is calling for. Then I can choose to add items, like wiper blade replacement, as desired. My experience left me interested in finding a high quality independent BMW service shop nearby. Sigh.

Great service from BMW of Encinitas. They exceed my expectations every time.

Chris made my car service effortless! Great experience. They are professional and good people!

I just left BMW Encinitas without my service being done. I had an 8:15 appointment (with confirmation email from BMW). I pulled in and am told immediately that I have an 8:30 appointment and that I’ll have to wait. I tell him it’s 8:15 and he is annoyed and tells me No..8:30 and no, I cannot speak to a service representative, I have to wait until my time and he’ll let me know when. I eventually get inside and find that not one person is wearing a mask and no attempt at distance. I have a compromised immune system and honestly, this is the first time I’ve encountered a business not requiring masks indoors. The county of San Diego recommended masks for everyone indoors regardless of vaccination status on 7/27/21 as our cases are high. I felt completely uncomfortable. I’m then told that my brake fluid service will take AT LEAST 1.5 x 2 hours, maybe more. I’ve had many FULL services at this dealership and have rarely had to wait more than 1.5 hours. He tells me they’re busy, sorry. I said that I would have to leave and he says OK! I left without service and now have no idea how to get my brake fluid service done. I’ve had BMWs my whole adult life and I’ve never had a customer service experience like this. Pretty upsetting and disappointing.

If you're looking to be scammed, this is your dealership. The service department will try to rip you off at any opportunity they get. I went in for an oil change and they presented me with an option of a base oil change/maintenance package for over $600, which my warranty should have covered. Turns out they "pulled the information for the wrong vehicle". Then proceeded to tell me the warranty on my car expired in 2018 (I bought my car in 2019), and THEN corrected themselves to say it expired in January of this year (it did not), and that I could pay out of pocket for an oil change. So I left without getting maintenance done to look for my paperwork from when I bought my car. My warranty expires in 2023, yet somehow my service advisor didn't have that information? This place operates on unethical business practices. Fortunately, I'm aware of the paperwork that I signed when purchasing my vehicle. I will never purchase another vehicle or warranty package from BMW of Encinitas again.

Excellent customer service. Sales agent, Clark, was knowledgeable, helpful, and pleasant. I traveled from out of state to purchase a used vehicle and was treated like I was an important customer. There were a few glitches in the out of state registration process, but the Finance Manager, Eddie, helped and was accommodating. Dealership is clean and staff was great. Would definitely buy again from them and will recommend others.

Excellent service. Thank you, Jeff

Wow! These guys brought my 530e to my front door!!!

Had a great experience with Clark purchasing a used 2017 X5. I love the car and he was incredibly helpful in steering me in the right direction. The finance team was fantastic and worked with me to get the right financing in place. Kris in service went above and beyond to help address a few small issues and make sure that the X5 was ready to rock.

My service advisor Mike Voiles is awesome! He’s been a steady source of assistance for all needs I’ve had with my car. Case in point: my car was vandalized and Mike suggested I check out their body shop; they did an amazing job and my car looks perfect! Because of these interactions, my next car will also be purchased from BMW Encinitas.

I recently took our 2019 BMW i3 REX for service at BMW Encinitas which comprised of changing the REX engine oil and repairing a loose trim. The customer service I received from Michael, the service advisor was excellent. He was extremely personable and knowledgeable and took the time to explain the details of the service and vehicle checks that were performed. The next time I take any of our BMWs to BMW Encinitas for service, I will ask for Michael to be my Service Advisor.

Byron is excellent with customer care. I love my hybrid!

Mike is sincerely the most reliable person that I have worked with in BMW. I have been to 3 BMW dealerships and all of them give good service. However, I feel Mike Voiles consistently goes above and beyond. He has always tries to get me the best price and when he cannot, he is honest about it. It is one of the reasons that I bring all my cars to BMW Encinitas. If you want great service, ask for him. Outstanding job.

Jordan Anguiano gave us a great offer on our bmw excellent customer service ty

I had a bad experience in BMW of Encinitas. They did a maintenance check up but I was not satisfied. Did not charge my car and I left it all day, so they had enough time! They did not fill up my tires with air properly and they didn’t reset the it properly. They promise me a car wash but not deliver the service. The customer service was very dry and rushed! I observed other clients complaining on their service as well, as I was waiting for my car. Associate did not review the paperwork to indicate me what they recommend. I would give them 1 star if possible.

I have been treated incredibly well by both sales and service, for 15 years, at BMW of Encinitas.

Mike went above and beyond to help me understand the process and to help me love my car more than I already do! Thanks Mike

Mike Voiles! BMW Encinitas is a busy and sadly too small property for the amount of business it does. However thanks to Mike I feel well taken care of. While I certainly have no complaints about the other service people... Mike goes above and beyond what is necessary to service my vehicle.

Clark, Eddie, Justin, and Darren were all fantastic. Very professional and efficient.

Nicholas and Steve were great! Very helpful and made the entire experience smooth. I'm very happy with the hybrid X5 purchase.

Sarah was nice. These surveys are a noose on consumers and workers. Stop pressuring consumers and employees to be rated for big brother. I did this so that poor Sarah doesn?t get reprimanded for not pestering her client enough to do the survey. She is excellent. She is good. She is likable. Is that good enough for you?

Excelente service, price an deals !! A lot of selection cars

Mike Voiles, service, is super knolwedagble and helpful! I always ask for Mike ;-) Thank you always for the great service!

Sarah is one the best car sales people I have ever dealt with, and I have dealt with a lot. She is a pleasure to work with. Bought a new X3 Hybrid - love it! Great customer service from Sarah, even after the sale. Highly recommend!

Found my unicorn on Memorial Day and have been loving every minute of it! Ben, Nick and Morgan were incredible to work with, and made it such a fast and easy buying experience...hardest part was picking the car I wanted! #2018330i6spdManual Thanks again, will definitely be a returning customer!

Adham and the team at BMW Encinitas are professionalism at its best.

Experience was awesome at Encinitas BMW. They were super helpful and patient. Thank you Bmw of Encinitas!!

Great same day service

Best car buying experience ever. Extremely helpful, respectful, genuinely concerned with making the whole process positive, fun, and relaxing. From start to finish, even with bringing two little kids with us, we felt valued, welcome, and at home. No weird pressure, just a complicated process made easier amongst BMW connoisseurs. We drove 7h south to buy from here with zero regrets, and we will continue to do so. Best of the best, no competition. Makes every other car buying experience a joke. From the general manager to the random mechanic walking by, everyone greeted and cared. Thank you.

I took my car in for service even though it has 110K miles. I do this about every third oil change just to get the OEM to look it over. Byron my service rep was the best! He pointed out what the car needed and what it did NOT. He even worked with me to get a comparable cost to my independent mechanic, but I usually don’t get a brand new car as a loaner (gotta love all the new gadgets) nor a car wash when I take it out in town. Maybe I should be going here all the time, hmmmmmmm.

Bought an '11 335i. They say they inspect preowned cars before selling but I had to come back 3 times for repairs because of oil leaks all around the car. (3 separate times because they wouldn't fix all of them the first time) Im happy i put it on a lift to look around, They lied when they said that the cars have a "multi-point inspection" How about you inspect the engine and all around it!?. Currently transmission is blown, also sold me the car with weak transmission and thought it was "driving normal" Car also had bad wastegates and they did NOT fix the issue after telling them. It would rattle insane amounts from the turbos and they said it was "normal" Never buying from any other Autonation dealer, complete lies from the minute I stepped on the stealership.

Michael is very knowledgeable and professional. He went out of his way to make my quick service a smooth and pleasant experience. I highly recommend this place for anyone who has a BMW.

Just got an X5e45 from these guys. Process was seem less and easy. Few calls involved and they delivered it sight unseen. There’s no reason to ever go to a dealership to buy a car anymore. Great job guys. Special thanks to Jordan.

Sold me the car, sent me canned emails that we care about you, contact us for help. No response. Finance was a high pressure hassle.

Love my BMW, the salesperson was great. Sarah answer all my questions.

Very simple process. There was no high pressure, it was very fast and simple to negotiate the deal and buy the auto.

Art is always attentive and listens to my concerns. I always appreciate that!

Great customer service and very helpful

Took car in for yearly service. Keith did a wonderful job and had our car ready in an hour.

David was my salesman. He was great he made the process very smooth and comfortable. He wasn?t pushy there was no pressure at all. He was also made everything really convenient. I worked with the finance manager Jeremy also, he was great as well. He broke down the warranty options in a very understandable way. He made sure the paperwork process went smoothly. Jeremy was very organized. Their inventory is amazing also their cars are all in amazing condition. I was very impressed.

Nicholas was a very thorough and helpful person. Thank you.

Byron did an excellent job!

I was working with Beria and he offer me great customer service

If you’re looking to buy a car go to Sarah! She is super helpful and willing to work with you, was only in the market for 1 car but ended up buying 2 ! so happy with both purchases

Adam Talesh was great, as was Jeremy in finance. Couldnt ha e asked for better service

I love my BMW X3 and Mike with the Service Dept is outstanding!

My car had an airbag recall and the customer service was awesome. Mike Voiles was awesome as well. He made sure my car was taken care of promptly, and the wash and vacuum was a bonus. I live closer to another BMW dealership but prefer the Encinitas location because of their customer service. I would also like to point out that the parts department was awesome as well. Every employee I came in contact with was very helpful and courteous.

Did a great job and timely job. Made the whole experience a pleasure.

Long Wait, Mainly Insurance Issues

Great service! They helped me through the process and was very easy. Thank you!

Going to the dealership can sometimes be a hassle ,but Kristopher helped me with my initial service appointment at BMW Encinitas, and was very professional, helpful, and friendly. I was able to pick up my car quickly and easily and will definitely return for any future service needs. Everyone I interacted with at this location was super friendly and helpful.

I was very skeptical that they would diagnose the my suspension problem because it was only noticeable on washboard pavement ! They identified the issue and fixed the issue and worked to get the pricey repair covered by the extended warranty ! Kieth is great !

Took several hours to do paperwork on a very simple sale with all pricing already settled

I was on vacation and ended up at Encinitas BMW. Nicolas, in the sales department was wonderful. He was professional, knowledgeable, and went the extra mile. The manager of the body shop, on the other hand, was rude, unaccommodating and almost lost Nicolas’s sale. Nicolas advocated for his client and resolved our issue and made the situation right. 5 ⭐️ for Nicole 1 ⭐️ for the manager of the body shop.

Over all I was very satisfied with the service. Nick made sure we got the vehicle we wanted.

I've tried twice to get numbers on a car they have via email with no response. I'd recommend using a different dealership like I will.

Mike Voiles provided me with first class service. He was professional and very organized and fast.

Mike is very professional and knowledgeable and great customer service

I have gotten my last three leases at this dealership. Very efficient and meet your requirements the service department has been quality also when it comes to in and out for regular service

BMW Encinitas has a deep selection of new models and lots of good vibes. I am a repeat client so I can also attest to great experiences with service / maintenance.

Very clean facilities. Jordan was very professional and efficiently found me the best used car in my search category.

It was a pleasure working with Schuyler @ BMW Encinitas to order a new car. He was honest, straight forward, and kept me updated of the production status, shipping, and arrival estimates. He and Bob (Finance) were also very helpful and prompt in accommodating my schedule during the day of delivery. Thanks again to all!

Ben who I worked with at Encinitas BMW said he?d get back to me and never did on updates. He?d call out when I?d call with apology and said I?d be the first person to work on. I?d still have to follow up. Number of excuses that the people on the floor were more important than me.

Came in last Saturday to do a trade in for a lease and Ben R. made the experience very easy! He is extremely knowledgeable, efficient and easy to talk to. The best experience we’ve ever dealt with at a BMW dealership.

David was amazing and very gentle. I was concerned as to how often he grabbed my private parts and wanted to drive manual. I?m still not sure what a Belgian Tickler is or why he wanted to give me one. I?m not sure what the science was be he insisted on smelling the seat of my trade in. He said I was definitely and i3 kinda guy. I can see David owning a whole franchise of Pontiac or Buick dealerships in the near future.

This is an amazing group of guys who actually care about my vehicle concerns. Communication was great throughout the entire process and they had my concerns addressed immediately! I will continue to service my vehicle at BMW of Encinitas because they ROCK!

Quick and efficient for a first time buyer!

Thank you for the service. Very professional. Nice facility.

Dropped car off for windshield wiper motor replacement and to have brake pads checked. Was provide with a new X3 loaner car even though I was planning to have shuttle take me home. Was called a couple hours later and informed that a leak was found in the corner of a gasket while performing 30-point inspection. Vehicle was ready two days later. Overall customer experience was exceptional.

Time to service my BMW I went in for a Oil change and brake fluid flush , service advisor Gabriel Soriano extended exceptional customer service, he was so knowledgeable, helpful and kind , Neal performed the car service , very efficient under 1 hour neat no mess, car running very smooth ..... Encinitas BMW rocks ! I always get good old fashion customer service and great work . Gloria price compared tires for me and answered all my tire questions.

I've previously written a 5 star review on my car buying experience here, and wanted to give another 5 stars for BMW Encinitas service department. Specifically Byron and Mike - they took great care of me and my BMW 430i convertible. Oil change time came around, and since I live two hours away I was hoping to take care of it locally. Unfortunately the oil filter housing cap was torqued on too tightly the last time the oil was changed here prior to my ownership. No local shop was willing to put more force than usual to get the cap off. I called BMW service to see what could be done, and Mike offered to take care of the oil change at no cost if I drove out. Fast forward morning of, everything went smoothly and they performed as they said they would. I specifically requested that the car not be washed after service and they accommodated. I am SO happy to continue recommending BMW Encinitas as they truly go above and beyond to make their customers feel at home like family! Honestly never had such an incredible dealership experience... grateful for these guys! THANK YOU!!!

We?ve been bringing our BMW here for service for several years. The service, quality and customer experience is superb!

Jeff went over and above his duties to make sure he addressed my concerns.

Great deal & service at Encinitas BMW. Very professional.

Mr. Keith Sherman, Service Advisor is the primary reason I continue to have a 16 year old vehicle serviced by a dealer.

Quick Friendly Service, beautiful cars, and competitive pricing. Kept Me as a buyer just to have a better warranty than offered anywhere else for the same car. Thanks Guys!!

I don't want to go to deep but the end of them month is either the best time to buy or the worse. It's the time for rushing to close a deal, but that rushing can also bring a good deal to keep the sale. All together the staff is great they have patience and are willing to work with you. Thanks for the great car guys.

I've been going to this location for nearly 30 years, beginning with a previous owner of the location. The experience under current ownership is just OK, not what you'd expect from BMW, and not what I experienced with the previous owner. You should give other locations a try if possible. Because it's so close to my home I've been going here, but now that the full BMW warranty has expired I'll be using a different shop for mx. The car wash after a mx service WILL result in a scratched finish on your car. The two times they washed my car (I ask them not to now) it took a $200 detailing to repair the damage. This place provides what you'd expect from an average repair shop, not a BMW dealership. Consider your alternatives

Byron was very professional and fun to work with.

Best service ever very professional

Friendly service staff, and Gabe Soriano was very efficient.

This location is great! Amazing service and so friendly! Gabe and Jeff are so friendly! Gabe helped me very quickly and got me a Lyft to where I needed to go! They have amazing service!

We’ve been customers at BMW Encinitas for a few years now and we couldn’t be happier. The dealership and it’s service department is wonderful, but the main reason we’ve had such a remarkable experience is because of a Service Manager there named Joey. Sadly, he recently transferred to a different dealership location. But based on the amazing service experience we’ve had with Joey over the years, we’ll be customers for life. He provided us the type of personal care and customer service that they write about in business and marketing books. The type of service the creates lifelong relationships with customers. Whenever my wife has had to bring her car in for service, she did so with zero worry because she was 100% confident she’d be taken care of and we could count on the best service and work on her beloved car possible. She happened to bring her car in for work the Joey was transferring and she let him know how disappointed she was to hear this. To make sure we were ok, after services were complete, Joey even took the time to call and reassure me that his team and service department manager, Mikey, would continue to make sure that we were always well taken care of and that nothing would change on their end — so we had nothing to worry about. Talk about going the extra mile to ensure customer satisfaction. It doesn’t get any better than this. Thanks so much to Joey, Mikey, and the entire BMW Encinitas service team. You guys are the best!!!

Good timely service Completed everything I asked for my car. I’d use them again Mike was kind and considerate

Mike always takes very good care of my BMW and me.

Gabriel was fantastic and helpful and it was a very easy process to have car serviced with flexibility and text messaging

Our salesman Nic was great and really listened to our wants and needs and found the perfect car for us.

All of my interactions with Mike Voiles are so pleasant and professional. Even still, I really get the feeling he cares and knows my vehicle. I?m so pleased with BMW Encinitas because of him!

Art Alvarez is the best!!! Always so friendly when I come in, listens to all my service concerns and addresses them and takes care of with ease! Love that! I will always return to BMW Encinitas because of him! He’s a Star!!

I was very pleased with my service advisor Mike. He was very efficient and made the process very easy and thorough.

Super fast and very professional!

Purchased used 340i sight unseen. Car was everything the salesperson claimed.

The Service Department always does a fantastic job.

Service personnel were courteous .Car was ready at promised time

Everything went so smooth and easy! Adam was such a gentleman so helpful, and oh so professional. Jeremy was also very calm, helpful and friendly also! My own experience was so great, I will definitely be coming have if needed to

Adham was awesome and the reason I purchased my vehicle instead of another I was looking at elsewhere.

Excellent Service and support the parts department has always been very helpful with a very good knowledge of their inventory for the right parts you need

The manager Gerald was very professional.

Great service! Thank you..

I would highly recommend this dealership! My wife and I received a warm welcome and incredible service from our sales representative Nick! Without a doubt this young man gave 100 % with our entire purchase... above and beyond all expectations! I would highly recommend BMW of Escondido to anyone looking for a new BMW ( our choice was the X3 m40i) and we love it. Jim&Fran white San Diego, Ca.

I called ahead to find out if the car I was interested in was available. I was told yes and it would be ready for viewing in 20 minutes. I drove over it took over 25 minutes before anyone acknowledge my arrival. I never saw the guy that told me the car was available. I had a different sales person finally help me. In the middle of the negotiation he was replaced by a different sales person. When I requested to see a different color car it took almost 30 minutes to locate the car. The negotiation was endless and not till I told him I was going to walk away did he agreed on the price I was told was impossible. I purchase the car and they could not find the spare key. The show room was freezing. I was also told that they were no after market items to purchase which was also not accurate since the maintenance package did not cover the breaks on the car and had to be purchase separately . I have purchase over 30 cars in my life tome this was one of the worse dealerships I have come across

Superior Service for my 2004 330 Ci airbag recall and replacement!

Reliable and friendly. Problems were quick to resolve in a timely manner.

Great Dealership really care about their customers! Been goin to this place for years bought my last Bmw off Jeremy Shadburn! Straight forward great guy who is not oushy and lets the car sell itself my service advisor is Byron also another great employee who’s honest and also not pushy you can tell he’s looking out for your best interest! Do I recommend BMW Encinitas? Absolutely!

I found my car online and called to schedule a test drive. They were busy that day and was given the keys to test drive and check the car inside and out at my leisure. It was great not to feel rushed. David our rep was friendly and easy to talk to, zero typical salesman BS. They do not haggle on price at all but was promised they would buff out some surface scratches. We left satisfied and after a couple weeks of more car searches we returned to purchase the car. I secured a rate at a local bank and asked if they could match the rate I would purchase that day. After some paperwork they returned with a sheet to sign with the rate we discussed. But upon entering the finance office there was a disconnect. The finance rep was friendly but not privy to any of the discussion or rates previously agreed upon. This was disappointing as the deal was based on this rate. I work in sales with deals equal to and far exceeding the price of cars and would not (hate to say it) bait and switch my clients with transactions this large. We ultimately did buy the car. They had the ONLY car with the specific trim level and options I was looking for in all of southern california. We are happy with our decision with the small caveat. Please communicate with your dealer to make sure they honor the details prior to sitting in the finance office or talk to the finance rep before. All other facets of the experience were great though. 4 stars

Mike in service was excellent. Thorough, communicative and kind. He obviously knows his job and I felt very confident about price, scope of work and timelines. Thank you! Great service.

Was looking a new car for the wife and came across a 2020 chevy suburban...car was real clean.....great service from our sales guy to our finance guy....

Great service experience..........could not have gone better!!

Mike at BMW Encinitas went WAY above and beyond helping me out with my recent M5 purchase. Extremely professional, timely, and helpful. I would highly recommend BMW Encinitas - they will treat you well.

Fast easy and safe...competent people.

I have brought our car here multiple times for service and Byron always takes the BEST care of us and our car. He goes above and beyond, great communication, and excellent service. I am so grateful to have a person and place that I feel confident that we are always going to feel treated like family taking care of us and our vehicle. Byron is an amazing service advisor and an asset to BMW Encinitas.

They were very accommodating deliver the car to our house and able to sign papers in safety

Encinitas BMW really stepped up to the plate on my X5 purchase. I had a very specific list of the build I wanted and was very surprised it was in stock at this dealership. Of course the car had a few items over the ones I wanted and this was factored into the final negotiated price I paid. I felt that the sales associated, Clark, really helped me buy the car rather than trying to sell me the car. I recommend this dealership for a first class experience.

I find they are very thorough, and handle any problem or concern I have seriously. I always get a nice loaner while they work on my car, I appreciate that.

I live in San Jose and purchased a brand new BMW X5 PHEV which was to be delivered to me. The dealership totally misled me in selling me a vehicle that had 400 more miles than quoted. They also poorly communicated with me in who had to be present to take delivery and how the vehicle was to be delivered. 1 week later and I still have also not recieved any paperwork as to the contract or the extended warranty purchased. If you are considering doing business with BMW Encinitas, I would be very careful when dealing with them; get everything in writing, check everything before signing and dont believe a word they say!

Excellent experience leasing my new X3 xdrive hybrid! Jeremy and the team couldn’t have been more helpful or make the entire process any easier.

I dropped off my 330e for a scheduled check up and fixing minor issues which required the change of some parts that turned out to be stocked by the dealership. A clean loaner was available and Mike Voiles was super helpful to keep me posted on the status of the services. My car came back washed and cleaned. I am very happy. Thank you, Mike and the service team!

Byron is the best he treats you like family and goes above and beyond to help you with your service

We recently brought our 2003 (vintage!) BMW to BMW Encinitas. We had the good fortune of meeting Kieth, our service representative. He did not try to oversell us on services, but offered us a tiered level of repairs rated from the most necessary to those that could wait. Keith knew his stuff, but we were in the driver’s seat! The repairs solved the problem, thank you service department, and we got our car back in a timely manner. A shout out to Keith and Encinitas BMW! We will be back. Our experience at BMW Encinitas was positive.

The Service Advisor, Joey Ruiz, was professional, pleasant and respectful. He took time to explain everything to me before and after the service.

best bmw dealership around San Diego

Quick friendly service with Lyft ride home if needed. Very convenient!

Good experience overall, important to get the warranty/maintenance package, well worth it...

07:21 You sent Today at 07:21 Sarah and Manager Steve were just fabulous! Bought an X7 Dark Shadow Edition from them. Every single point, they kept their word. 10/10! Aa

This is the best BMW dealership in Southern California

I recently had to have a few things repairs (due to a break in) completed on my X7 and Joey helped me out. He was the best person I have ever worked with at any dealership for pretty much anything. His attitude was amazing, he followed up with me proactively and honestly just an overall good guy. He made a not so lovely task great. Would recommend, 5 ⭐️s. Thank you, Joey!!!

Great service, very helpful staff. Highly recommend

the service advisor I worked with Byron was awesome. and the work was finished ahead of time. He also let me know of some upcoming maintenance.

Brought my 2019 530i in for annual maintenance. Was greeted outside within 30 seconds of arriving and was in service advisors chair in a minute getting my maintenance set up. Joey remembered me from 2 years before when I had my previous M3! Sat inside waiting area and plugged laptop in to work. Wi-if was fast and before I knew it the car was ready and waiting for me looking brand new.

My service advisor, Duylinh (Joe) Cruz was really awesome! He had the car ready in quoted time. Was a stress free and great pleasure working with Joe Cruz.

Very disappointed by the sales person. I made an appointment and emailed ahead of time spelling out the car and features I wanted to look at, and explaining that I wanted to minimize the risk associated with The pandemic. Thus, I asked that our current car be appraised while we test drove a car to minimize our time indoors. I also asked to test drive the car without a sales person. None of this happened. She was unprepared when we got there and frequently asked questions that I had just addressed. She seemed not to pay attention. She also kept wearing her mask below her nostrils, something that is dangerous. And she insisted on riding with us on the test drive. Audi allowed me to test drive the car without a salesperson. Consequently we were exposed to much greater than necessary risk. Finally we found that the car did not have an owner’s manual when we got home. It’s now a few days later and we still don’t have a manual. In contrast to all this, the finance person was wonderful and efficient so that we got out of his office quickly. We love this dealership and have bought several cars there. But this experience was barely adequate.

Sales staff was very responsive and answered or researched questions .

Very knowledgable staff and pleasant buying experience!

The guys at BMW Encinitas are super friendly and made my car buying experience very enjoyable. I can highly recommend this dealership.

These guys do a great job and are reliable. Talk to Byron in the service department for help, he is always able to answer my questions. They are the best people to go to for anything BMW related.

Such a pleasant car buying experience! Gracious and friendly service. While it does take awhile, never felt the need to hurry up the process. Matt consistently checking in to see if we needed anything.

The desks are to close work area need spread out office due to covid

From start to finish, my service experience was the top notch. This is because of the service advisor I ALWAYS go to, for all of my vehicle needs.

Brake service and oil change. Great experience, friendly and professional. Met commitments.

BMW in Encinitas personnel were very friendly and accommodating,the service manager jeff was very good and addressed the issues at hand!

Good experience would recommend to anyone looking for a car .

Great customer service experience. Easy process from the beginning to the end. Friendly attitude from service drive staff and Service Advisor.

Great service! Great people! Matthew and Andrew took great care of us.

Found the suv I was looking for online. Contacted the dealer. They made the process fast, simple and painless.

I called to obtain a quote for a low beam front headlight that was out. They provided the quote but when I got there they said the price would be different. However, the rep I spoke to came over and made it right and stated that he did indeed provide the quote I had stated. Everything worked out and service was done quick. The car was also cleaned. I would come back again.

Joey was my service rep and there isn’t enough wonderful things I could say about him - attentive, kind, patient, knowledgeable. I have a small child at home and couldn’t pick up my car in a timely manner - he went out of his way after work at 7pm to bring me my car. Now that’s customer service! Give this man a raise! Thanks for making this experience that much easier.

Got my battery checked and received a complementary car wash at the same time...

I am so glad that I bought my BMW SUV from BMW Encinitas. I had my first service check-up and it went very smooth.

Awesome facilities and great staff. Made my first time buying experience easy and smooth.

The service experience here is outstanding. My service adviser Art is always so friendly and helpful. You always feel like you are taken care of at this dealership. I would recommend this dealership to anyone who is looking for a first rate, quality service experience.

Enjoy bringing my car here for servicing and for warranty purposes

It was great. Because my warranty was about to expire the service guy made sure to do some thorough checking

very smooth transaction . they were able to get us a car which was very hard to find.

The service department was highly professional. Made it easy to drop off my vehicle and address my concern. After the work was done, I received a call to come get my car. The car was sparkling, clean and ready to go. Thank you Art and the BMW service team!

Extremely professional and helpful. The team went above and beyond to make sure that all concerns were addressed. Really appreciate it.

Great advisor . He was very helpful and follow up was terrific

Excellent friendly staff and communicated very well

Staff is very friendly and helpful. I was with Keith fro Service yesterday. I have worked with him for 16 years!! He is always such a pleasure to work with. Great job BMW of Encinitas!

Convenient, accommodating and professional. Will continue to use Encinitas BMW.

BMW OF ESCONDIDO EXCELLED IN PROFESSIONAL EXCELLENCE IN NEGOTIATING MY NEW Z4. THIS IS MY THIRD BMW FROM BMW OF ESCONDIDO AND EVEN THOUGH I HAVE TWO OTHER BMW DEALERS THAT ARE CLOSER, THEY MADE THE BUYING PROCESS SIMPLE AND STRAIGHT FOWARD AND I HIGHLY RECOMMEND THEM IF YOU LIVE IN SAN DISGO.

I?ve been a buyer and repair customer since 2012 and can?t thank them enough for their level of attention, honesty and helpfulness. They get ya right in for service, easy loaner process and priced right. On the purchase end, they walked me through several options, allowed unlimited test drives and helped me make my best choice. Love this dealership and won?t buy a bmw from anyone else. Period.

I am new to the BMW Encinitas location for service. Joey was supremely helpful, polite, and professional. My service appointment was timely and easy and I loved getting a clean car back.

The purchase of our new BMW was seamless and smooth. Matt was able to give us a good deal on the vehicle we were looking for. Eddie in finance was great and John was able to answer all the questions we had about the set up and use of the electronics in the car. It was a great experience and would definitely recommend to anyone in search of a BMW.

very bad Customer service

Booked a service appointment online with BMW Encinitas and was able to obtain a time same day on a Saturday at 1:15 even though I booked it late morning. Talk about great service. The entire experience was quick and easy and the service team was very helpful and thoughtful about keeping us socially distant. Great job, highly recommend the team.

Love working with Joey in the service department.

Keith Sherman and the Service team are exemplary! As a former BMW dealer I can attest to what it takes to create the culture and level of service offered. Time and time again they exceed my expectations.

If you are in the market for a luxury car, why not the best, a BMW! Encinitas BMW has the absolute best selection of BMWs anywhere and their team is hands down the best!

The service team at BMW Encinitas has always been exceptional. Mike V. did a great job of getting my car done in one afternoon and was able to get a loner for me to make my afternoon more flexible for me to get to work and get back to the dealership. The service team has always been very efficient with getting me to work on time. They do a fantastic job and I would recommend this dealership to anyone who has a BMW.

If I could give them 0 stars I would. We purchased a vehicle May 16, 2019. It is now September 11 and multiple calls to the dealership because our cars tags expired and they aren't doing anything about it. They gave us the excuse that the DMV person was out on maternity leave. It is crazy that its almost 4 months, we've emailed, called and driven from La Mesa to Encinita's multiple itmes. "Shelly" was supposed to do the paperwork and she doesn't reply to my emails. I wish I would have read everyone elses experience on here. Because I get ignored. I have seriously called every day for the last 2 weeks. She doesn't answer the phone, and today the manager that was supposed to be helping us is out of town. I am highly annoyed that I am doing this DO NOT BUY FROM THIS DEALER . THEY AREN'T EVEN BBB ACCREDITED. STAY AWAY STAY AWAY STAY AWAY!!!!!!!!! I did call the DMV directly and they said that the ball is in the dealerships court and that they need to complete it. They dont return phone calls, they ignore you, they dont even check their emails. Its soo rude that when someone sends you an email that they dont even reply with an answer.

Joey, The service representative took excellent care of me from start to finish of the process.

They have the best staff. The customer services goes above and beyond. You know they care and willing to please their customers.

BMW Encinitas BMW USA BMW of San Diego BMW of Escondido STAY AWAY!! DO NOT BUY A USED CAR FROM #BMWencinitas!!! If you read through other reviews you will see that what happened to me has happened to others. November 2019 I purchased a used car. After 9 months, I still don’t own the car and it has not been registered under my name (according to DMV). I called sales manager, finance manager …etc with no results and they NEVER call back 😔(Bob, Steve, Matt, Amber DMV relation). What kind of customer service is this? I called the dealership to speak with the general manager, a man (GMC!) named Justin gets on the phone who is not the general manager and rude. He tells me that he is as high as we are going to get. I explain what’s going on and he tells me “next week it will be ok” which to me means they do not have any ideas what is wrong. I spoke to BMW North America, they said it was really up to the dealer. Please review online reviews and look at the BBB before giving these snakes your business. I did deal with BMW San Diego and Escondido in the past 20yrs without any issues (THANK YOU). I will be sharing my experience with every single one to prevent them from doing business with BMW Vista ($250 did steal from me in 2018, the money I never received) or BMW Encinitas who does not have any morals or respect to their customers! And guess what, Both Vista and Encinitas are running by the same team/GM. I’m going to post this in all social media/customer review and save you time and $$$.

I was extremely pleased with the support that I received when I bought my recent ?gently-used 2018 BMW. All of the people from the greeters to Adham, the salesman to the finance guys were helpful in helping me buy the car. I usually equate buying a new car to having dental work. Not the case, here! From the time I came in to sign the papers to when I walked out the doo with the keys was 38 minutes! Dreamy!

I am from LV and our car broke down. I had a great experience with the service department. Sky Coake took great care of us.

Very professional sales and finance team. Quick, efficient and knowledgeable. A very enjoyable purchasing experience.

Great support! They sent a technician to my home to replace a recalled airbag.

Excellent customer service!! Everyone there was outstanding from Justin and Skyler in sales team to Sky in service to Danny in the body shop!

Excellent dealership, from sales to service, BMW Encinitas does it the best. Their service department is outstanding. I’ve never encountered a problem with their work or ability to schedule an appointment at my convenience.

Great service. knowledgeable sales person. fast checkout. Jordan Anguiano did a great job welcoming me into the BMW family.

I can't say enough about how easy it was to lease a vehicle from BMW Encinitas. What is often a pain in the rear experience was not only relatively simple, but pleasurable thanks to the smiling faces of everyone I encountered. Excellent and quick service -- highly recommended.

I sure wood because they are very professional

i bought an extended maintance package from the Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ?

Keith and crew were very patient when my extended warranty took 7 days to approve the work!!! Happy I had a loaner! Thanks Keith!

The staff and service at BMW Encinitas were incredible. I dropped off my car and they took care of the issue the same day. They even provided a loaner vehicle to drive while the care was being serviced. I highly recommend this location for all your BMW needs.Thank you again to Bogdan and Joey for the amazing service!

The process was easy and fast. Everything was explain to help me understand.

I came in for a minor collision repair and I spoke with Cheri WardSchnekc. While my car was in I asked if there was anything she could do to make it look better since it’s been sitting out and not garaged for the last year and a half. She suggested some ding repairs, repainting the hood and a complete detail inside and out. I agreed and now my car looks like new! Cheri did an excellent job. Thank Cheri!

Bmw Encinitas is a great place to service your vehicle and purchase a new car! Staff is very knowledgeable and friendly. I have been a customer for 7 years now and I?m not planning on looking elsewhere.

Great experience with knowledgeable staff, quick turnaround time

Very pleased with the overall experience, the process was fluid, price was honest. No complaints .

After having a horrific experience leasing a BMW X5 from BMW of Palm Springs, I must say that I wasn't expecting much better coming out to Encinitas (thinking that all BMW dealerships must be shady). However, I was very pleasantly surprised by my visit and transaction yesterday here. Shout out to Nicolas Muñoz & Ben Regis (sales), Andrew Wood (finance manager), and Stephen Sawyer (GSM) whom I've had the pleasure of dealing with personally at this dealership. These guys really take care of their people like family! I had actually been looking to get a BMW 430i convertible for the past year or so - and two friends local to the desert connected me to Nick at BMW of Encinitas who was very patient and informative when it came to presenting me different car options for some months over the phone. Fast forward to late June 2020 - getting close to my lease maturity date. I happened to see a certified pre-owned 430i convertible that was pretty loaded (to meet my needs), with low mileage online sold at this location. I inquired about it and got connected with Ben Regis shortly thereafter, and he was very responsive and great with helping me get the process started even though I live two hours away. Reserved the car just for me, and set a time to meet. Early Saturday morning I arrive, and everything went very efficiently & smoothly (almost too smoothly for me to believe nothing was about to go wrong lol; I was literally ready to drive back home in the X5... ha!). To my delight though, the car looked as sexy as she did in photos, drove like a dream, and the dealership went through with their word and waived my end-lease disposition fee and other termination fees that my hometown dealership was trying to take advantage of me from. Andrew Wood over at finance even hooked me up with a $500 rebate (I guess for BMW loyalty?) - SO awesome! He was also not annoyingly pushy about trying to sell me extra packages like most finance managers are from my experience, BUT he was informative and gave me choices. Just how they all should be. Thank you for going above and beyond! At this point, I'm just waiting for everything to officially clear on the closing of the X5 lease (anticipating finalized paperwork in the mail to ensure I don't somehow get charged anything more that I shouldn't be), and my second key to the 430i convertible that was promised, but I don't anticipate any issues (hopefully)! BMW of PS will never see me again now because I'll be going back to BMW of Encinitas for my BMW needs ;) I will also be referring all my friends & family in Southern California to BMW of Encinitas!!!

Have taken my BMW for a few repairs. The area where you meet with service advisors is definitely not up to par for a BMW dealership. Last time I was in (COVID-19 period) I noticed in the Office of the service advisors, 1/2 of advisors were not wearing a mask. I saw 2 service advisors talking with customers and the service advisors both had their masks below their noses. It seems as if this dealership is not taking the virus seriously. I may consider going elsewhere for my service.

Great & friendly experience with Service advisor Mike. My car looks nice & clean after the complimentary wash & service on my car was very efficient

Big thanks to Adham for being able to help me and give me a good deal . Thank you very much.

Took my X-3 in on Monday, 6/15 for a "Complimentary Birthday Car Wash" and thought I would just wait. The service writer, Keith suggested I do some recommended maintenance and he would give me a Loaner car. Perfect! I have extended warranty so there was no charge when I came to pick up my car the next day.

There's "No Place Like Home"; the Safety , Security, Honestly and Hard Working Staff provide at BMW Encinitas is second to NONE. I drive all the way from Sherman Oaks, California, approximately 125 Miles not only to purchase my last dozen BMWs, but also to service them as well. In today's world, being treated like family and knowing my vehicle, but my family is SAFE is imperative and well worth the drive. I HIGHLY recommend BMW Encinitas, specifically, I have been treated like the 'King of the Castle' for over a DECADE by their General Manager, Darrin F. Thank you!!!

Arrived at 9:45AM for my appointment and was greeted and checked in. Bryan my service person quickly did my paperwork and informed me that the service work and the car wash should take approximately 11/2hrs.. At 11:15AM I was contacted that my car was ready; I received a final copy of service report and keys and I was on my way. Polite and swift service!!!

Great dealer. Easy process. I would buy another car and recommend a friend or relative.

I had a great experience of purchasing car at Encinitas bmw because the service is phenomenal and the people are friendly and very helpful especially Adham and Davin.

The service department is the best in the area. From Junior Perez to Mark and Mike as well. All the folks are friendly and most accommodating. The parts department also. #1

always very helpful. I bought my car there and the service has been great

Juan @ encinitas bmw will go above and beyond to take care of his customers. My 3rd car in 3 years, I wouldn?t go elsewhere!!!! Thanks again Juan.

Varlin is the best! He provides great customer service experience.

The service department is professional and efficient. Joey Cruz provided excellent customer care, he kept me notified with updates. Would highlight recommend BMW Encinitas for purchase, lease, and service.

This is my third lease and I cannot say enough about how every experience has been easy and satisfying. I will continue to do business with BMW Encintias. -Colleen

great service, no hassle, accommodating no pressure sales team

A fantastic and fabulous experience with everyone worked there buying my first Corvette started with Juan Duff in the sales department and ended with Andrew Weed CFS Manager, they are all very helpful, respectful and have a great experience to help me with my purchase and got me a great deal straightforward to my benefit. Thank you

great customer care and excellent service!

Great customer service and repairs at a competitive price. I'll definitely go back if I ever need additional autobody work.

Fast and Friendly service. I highly recommend them!

Great Service, overall great experience. no complaints.

sales was not pressured. Finance person was courteous and pleasant. Was a good experience.

After 5 days at the dealer to fix scratches and dash stain. I picked it up with half job done.

Love THIS dealership! Always helpful and polite. Always on time

They were very professional and helpful with me. I don't have any complaints.

I have purchased both my BMW's from Encinitas BMW and have found the process easy, fair and respectful. I also use the service center which has been excellent. Junior was especially helpful on my most recent visit.

Great customer service! I was in and out in less 2 hrs!

Joey Cruz is simply the best! He was very helpful and honest in explaining the issues of my car. Great customer service. I would recommend this place to everyone needing their car serviced. I ll give joey cruz 100 ⭐️’s

I just had the maintenance service and changed tires, we are happy with services received

Kudos to my advisor Byron Furrow for providing me the best customer service. Thank you for helping me with the maintanence package service, giving updates on the vehicle while being serviced in a timely manner, and for being friendly.

BMW Encinitas is the best around, They have a great selection if you are looking for a new car. Their service department is first class and they always fix any issue the first time. My advisor Keith is very knowledgeable and a nice guy.

Easy contact-less experience in this physical distancing time. Warranty repair took a few days, but dealer furnished a loaner car. Thanks.

I’ve been a BMW Encinitas customer for a decade. Sales and service are excellent.

These [non-permissible content removed] tried to sell me a used car for the MSRP of a new car. Apparently if you buy a car previously driven by a sales manager, the value of that car goes up. The internet sales manager slashed the price of the x5 from 73k to 62k. Only to present me with the finance and lease options of the car based on the 73k price. Ladies and gentlemen, this dealership has employees that all have PHDs in finance. Not only that, they had me waiting for this used car to arrive at the dealer for 3 hours, all during the COVID pandemic. (FYI, non of them wore protective masks) They made cynical remarks towards the car I currently drive. It’s funny because they are all walking around in suits taking pictures of the threads on my tires for a trade in appraisal. To be 100% clear here, dude your wearing a suit, on your knees, taking pictures of the bottom of my car, while your making fun of it? The dealer doesn’t even pay you enough to afford a BMW. I mean come on guys. Get off your hot air ballon and put your two feet back down on the ground. Of course they did not get the sale from me. These guys are all a joke. They don’t sell cars, they waste time. BMW of Encinitas, the new circus for clowns:)

The whole service department provided excellent service. Kudos to Byron Furrow (Service Advisor) and the rest of BMW Service Department.

Joey Cruz and his team of techs are good diagnosticians. They go beyond the level of most shops.

I had an outstanding service experience at BMW Encinitas, service advisor Byron!

Great job -because of the current virus situation I was unable to pick up or deliver the car, but the dealership offered to do both pick up and delivery, and did so flawlessly. Thank you

Thank you for the excellent customer service.

My service manager, Mike Voiles, is terrific. Helpful, knowledgeable, and caring, Mike treats me like family!

Mike always has plenty of time for me, explains options clearly, and treats e like I'm family!

I had to get oil for my X3. My experience with BMW Encinitas was amazing. Mike did answer my email after business hours and called me first thing in the morning. In times of Covid-19 he made sure I was safe. As soon as I arrived Mike came outside, got the oil for me and filled up my engine oil. I didn?t have to get out of the car. Thank you Mike! Mike is definitely the best guy at BMW Encinitas.

Very satisfied as always. Stuff is friendly and professional, easy access to loner car or ride home.

Very nice service experience thanks to Mike, an excellent service manager.

We were so impressed with how our new car lease went at BMW Encinitas! Clark Reidel was so incredible! He was a fantastic communicator, moved the process through smoothly and we got our new car!! We love it! Andrew Wood and Jonathon Penola went above and beyond to get us our car and their professionalism was top drawer. This team is unbelievable. We will be buying all our BMW?s at Encinitas.

I have been bringing my car to BMW Encinitas for years now. Darren is my service consultant. He’s always given me excellent service. Very kind, knowledgeable and friendly.

Byron and the team were awesome, they were helpful, knowledgable and nice. They accommodated me and really took care of the vehicle, going the extra mile. Appreciate these guys especially in the current climate, really respect their work ethic and attention to detail.

The team at BMW Encinitas took really good care of me. They were attentive and very informative in helping me decide what was best suited to my needs. I would definitely go back again. Thank you Clark & Eyad!

I was helped by Byron with my warranty repair. The warranty is thru a third party and was really difficult to deal with. Byron is beyond professional, friendly and the ultimate customer service rep you can ask for!! He managed the process from start to finish and made sure to keep me up to date on a regular basis. Excellent customer service as he went the extra mile!! Car was repaired and serviced and because of Byrons persistence the warranty was honored and we were taken care of. Much appreciated!!!

Very quick, helpful and kind. Good job Encintas BMW!

Best Technicians for your BMW 😊

Very good customer service , great deal on the car

Mike Voiles was extremely understanding of my concerns and went above and beyond to help me out. I am greatful for the help. The service was outstanding. Thank you

I live in Monrovia, there is a BMW dealership in Monrovia. Well, after calling, visiting their facilities and getting awful service I did my do diligence and came upon BMW Encinitas. After speaking with Byron Furrow #1 service Advisor, I was sold. Pulling into the service area, I was greeted professionally, spoke to Byron and everything was handled in quick, efficient manner. I drove 100 miles to get my car service just for the good service I received and will do it again. Thank you Byron for the great experience and my bmw 5 series thanks you as well. See you soon, cause I drive a lot for work.....lol

Had my first service of my CPO 335 GT at BMW of Encinitas. Service Advisor Mike Voiles. Good experience, as usual, from Mike. Always takes good care of me and my vehicle.

Brought my 330i in for regular maintenance (oil change and air filters), appointments are easy to make, service advisors are friendly and helpful. They got the job done!

Mike was extremely helpful while getting my car serviced.. My car was serviced in a timely manner and while it was getting serviced I was provided with a loner which made my process a lot smoother and stress free.

worst sales and after sales experience- ever. I buy alot of cars- will never get another from BMW of Encinitas.

If you want great service at Encinitas BMW, ask for Arthur Alvarez to help you out. He's the bomb!

The service adviser (Joe Cruz) did an exceptional job on getting my car serviced.

Encinitas BMW services all three of my BMWs and does a great job with everything they do warranted for two years.

Great service from Keith Sherman. He is always available and communicates very well with us.

I bought a BMW 750i from BMW Encinitas thru AutoNation; paid for in full in October and had it shipped. The car was delivered damaged and missing equipment. It is now March and besides repeated promises, nothing has been done to rectify this situation.

ZERO stars, but I had to give them one in order to post. I bought a BMW 750i from BMW Encinitas thru AutoNation; paid for in full in October and had it shipped. The car was delivered damaged and missing equipment. It is now March and besides repeated promises, nothing has been done to rectify this situation.

The after sales experience with BMW of Encinitas was horrible. While they were on it to sell me the car (2020 M8), I had to ask 3 times for a copy of the lease paperwork. I also requested a quote on new rims from the sales manager, two days later- nothing. They didn't even deliver two keys with the car so had to ask twice for the spare key. I have purchased at least 30 cars over the past 10 years and this was the single worst post-sale service experience I have ever had. Ever. Will never buy another car from them- again.

I had a great buying experience on our new used Audi Q5, with very professional and helpful assistance from Jeremy Shadburn and John Beck. Very pleasant and fair. I traveled from San Francisco to San Diego to find the exact right car, and they delivered.

prompt service, easy to find customer lounge chairs, coffee, attentive service staff

Easy, smooth, and fast buying experience. Wont ever go to another dealership to get a bmw.

Mike was great. Not sure I will be able to submit. He was terrific.

I had an excellent experience buying a 2019 540i and then a 2020 X7 M50i from BMW of Encinitas. Justin Beck, a manager, was a pleasure to work with and bent over backwards to get the deal done and give me honest, educated advice and explain things if/when I had questions. Nichols, a salesperson, could not have been more knowledgeable, patient, and eager to teach us the various new tech aspects of the car, as well as help us search all of BMW's inventory for the car we wanted. These are excellent, professional gentlemen who treated us very well and did their job well by making repeat customers out of us. As long as BMW makes a car we would like to buy in the future, we are buying it from Justin and Nicholas at BMW of Encinitas.

We love the help and care we get from Encinitas BMW

No bs Asked for a deal on new purchase and trade in And I got it They were quick, in my corner And helpful I’ll do my business there from now on

StAY AWAY! SO UNPROFESSIONAL got 2018 X6 after driving the car for a year we realized it has steering wheel heater, but it wouldn’t turn on properly so I took it to service department. After 9-10 days I pick up my car and realized both right and left side of my wheel feels super scratchy it felts like it was burned and still the heater on the steering wheel wasn’t working so I took the car back at first they didn’t want to accept the fact that around my wheel is burned and kept telling me that the leather hasn’t broken in even though it only felt that way on certain part of the wheel after insisting they told ke that an engineer specialist from BMW needs check it. I was told to bring the car on 10th of February but I received an email saying bring it on the 3rd I leave a review of my fraustrating experiences and I get a phone call from the manager Rob asking me to remove the comment since the issue has been solved which I did. Afer 2 weeks of picking up the car I realized yet again it STILL DOESNT WORK!! And they put a comment on the documents customer brought the car one week early which I only followed the appointment date THEY give me.

Routine Service was handled well by my Service Rep Joey Cruz. He was very kind to offer advice on my car and another family car at home which was very helpful. My car was done expertly and on time.

Skye was able to get me in and out in not time. She's made my experience pleasant

Mike in Service is a real pro. Very nice and efficient.

service was great. Keith my service rep is always thorough about my service needs

Darren always goes above and beyond making sure I am informed on any service related issues.

The service department is truly amazing here 100% and the dealership has been nothing but amazing to me. They truly care about the customer. My new service advisor Junior has been working with me because my car needs a new engine. He's kept constant contact and always updated me on what was going on. He's a great service advisor. He goes above and beyond the call of duty to help the customer. When I returned the loaner I made sure to have my team detail the car before I returned it and checked all tire pressure because I appreciate their kindness. He's very transparent throughout the entire procedure. I highly recommend him as a service advisor along with Jay as well. These workers are really nice here so please be decent humans because they are there to help you with your needs 100%. Out of all of the service departments I e been to across the board of different car makes... BMW of Encinitas is by far the best. When I have to have the car service I feel a sense of trust and not the thought of being screwed over. Their attitudes are positive here. Whenever I decide to buy another car I plan on doing business with then as long as they can make it work and work with Ben in sales.

Good service & amazing hard working techs @ BMW encinitas & i do recommend pplz to come to BMW encinitas theyll treat you with respect & give good customer service & whatever you need, they also give you loaners just in case your car needs to stay for more services which you dont have to be on a bus or lyft/uber... BMW encinitas is awesome & thank you for helping me out with my car 🤪🤗

I had my body work done at this dealership excellent work and support highly recommend Andrew- very professional

Been to several BMW dealerships through out San Diego country and BMW Encinitas has by far been the best dealership to go to. We take our cars there to get serviced and even purchased. It's worth the 30 mile drive, thats how good there service department is.

My car, BMW 128i, had the fog lamp out and it was not the lite bulb. Took it into BMW Encinitas to run a diagnostic to see what the problem was. Mike Voiles and Bogdan helped me out and advised me that the electric module had failed. Much to my surprise, this part and labor were still under warranty. My car is seven years old. If it hadn't been for their diligence in solving this, I could have taken the car elsewhere and been charged $1,000 to fix this. I am very grateful for the service team at BMW Encinitas. They also updated the software on the vehicle free. They advised what services that I may elect to do to keep this car running well. This experience built my confidence in using the dealership for car maintenance. Thankyou!